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It has been a long time since I have been to a dealership that actually cares about the customers. These guys did a great job and went above and beyond to make sure my vehicle was properly maintained before I took it home. They then put gas in it and cleaned it. They did all this in a very timely manner. Allowing me to take home my new Impala! Thank you Lane, Sergio and Kurtis.
Kaden did an excellent job of getting me into the vehicle I wanted while also keeping me on budget. I will definitely be back. He showed me every single feature there was to go over on my Chevy Cruze.
Paid cash for a used 2014 Chevy Cruze with 79K miles and cannot get dealership to acknowledge or repair the cooling system problem. Problem was discovered during initial test drive, "AC Off Due to High Engine Temp" and dealership promise the problem would be taken care of. Dealership solution is to just refill the coolant reservoir. I must keep a gallon jug of coolant in the vehicle as the coolant reservoir will empty every 250 miles. The sales manager seems to believe that the engine will function just fine running on a coolant/water gas mix. Vehicle was in for repairs four times for 20 days total and now basically dealership told me, it is now my problem. Total rip off and I've been lied to from day one. Complaints filed with state AG office, BBB and the Used Motor Vehicle Commission.
He was very friendly and outgoing. He gave me a tour of the building and explained all the great services that comes with my new car. Great Customer Service, No questions was unanswered. Thanks for making me feel at home.
It is starting to get very difficult to find a family-owned store. Most of the big corporations are coming in and buying the larger dealerships along with the Name on the build (Bob Howard/Group1). This is one of the largest family owned and operated Chevy stores left! When a place is family owned you are more than just another stat on a sheet or mark on a board. You become part of the family. As everybody knows when you become part of the Stanley family you will always be taken care of!
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David Stanley Chevrolet is amazing! I heard about the reviews, but I decided to shop around anyways. They offered me $500 more on my trade, and got me a Bolt EV for less than I thought I’d have to pay. Thank you Tony ** for your help!
Thanks for the kind words Paul! We strive for Quality Customer Service. Thanks for doing business with us! Hope you enjoy your new Bolt!
Just a week ago I was looking into getting a car for my wife as a gift so I picked a Jeep and when I brought it to her she didn’t like it so less than 24 hrs I returned it and the David Stanley on 240 is giving the hardest time to get my deposit back and my name is Antwine **.
This dealership stay away from. They will sell you bad cars. When brought the their attention they will blow you off, lie to you and when taken to service or repaired they won't honor their words, not work and will break something else on your vehicle. Great advice go to Any other Chevrolet dealership besides David Stanley Chevrolet. I can go on & on about this company but you will be reading a book about all the bad.
My husband and I went to DS on I-240. We test drove a 2016 Chevy Traverse. The SUV drove good. We liked it. Noticed the touch screen radio was cracked, so you couldn't do anything with it. The salesman said that would fix it. (We have it in writing they would fix the screen). We called several times. His excuse was because of the hurricane the radio was on back order. We called multiple times throughout the next several months. We kept getting the runaround. We've had the car over a year by now, screen on the radio is still not fixed. Now some totally different salesman said they couldn't do anything about it since it's been over a year.
Kevin and Jaime was our salesman at David Stanley. At the beginning everything was good UNTIL WE SIGNED PAPERS! We agreed to sign papers as long as they fixed couple of scratches on the car (left side rear body area and near the tire) and to get it detail cleaned. Which Kevin said yeah definitely they can get it done for us and it's not a problem. He said as long as we do this transaction and he will keep the car over the weekend to get it fixed and cleaned (we bought the car on Friday). On Tuesday they called us said the car was ready.
We went to the location hoping everything is fixed and detailed cleaned. NO, Nothing was done. The car is the same as is. They haven't cleaned or fixed the scratches. I asked Kevin, "Why didn't you clean the car?" His excuse was it going to rain tomorrow. (I'm thinking to myself what kind of excuse it this?) "SO why did you fix the scratches as promised?" His excuse was we need to schedule an appointment with the service team. "Then why did you guys keep the car with you from Friday till Tuesday?" Well I don't know was his answer, But, "Bring it back will get it done."
Kevin said that he will call us within that week to schedule a service and get it cleaned as promised. So we took his word. Thinking ok will give them another chance to make things right. NO NEVER HAPPENED. Week went by no one called. The week after I called Kevin, He said, "Yes Ma'am. Sorry was busy" and he will talk to Jaime and get back to me (this was on July 2nd). Waited the whole day for his call never called me back. Then again I called the David Stanley, Salesperson name Aaron spoke to me apologized and asked Jaime to schedule. They schedule an appointment for Tuesday the 10th. Again drove 40min. My husband got there. They said they don't have an appointment for him. After going back and forth with them, finally they got the car scheduled to be service with the repairs and detail cleaning.
After keeping the car for two days they called us on Thursday and said the car was Finally ready, We went to pick the car, again the same situation. They only fixed one scratch. The other is not fixed or detailed cleaned. A guy name Hesus (Jesus) drove our car to us, I asked him why they have not cleaned. He adamantly said they did cleaned it, when I asked and showed him then how come there's mud on the car, he said for the time being he drove from the parking lot (within David Stanley) to us it had got dirty. (A LIE) Ask Hesus to call Kevin, I asked Kevin why wasn't the car been fixed or cleaned. His theory was the paint that the service center used to buff, it will work only within 48 hours.
So the scratch is visible at the moment but within 48 hours it will disappear. (Are you for real?) So Why did you keep the car till the magic ink worked? He was being very ignorant, His answer is, "You bought a Used car so it's not going to be perfect." (What does this even mean? I didn't get the car for free did I?) I told him like we kept our end of the deal when we first purchased the car we bought it. He need to keep his word of fixing the two spots and detailing the car. Meanwhile Hesus asks that he will bring a bottle of Windex to clean my car since they didn't clean the car. DETAIL CLEANING DOESN'T MEAN SPOT CLEANING with WINDEX.
Kevin rudely walks away not apologizing for not fixing, asking us to come back if the magic paint doesn't work while Hesus Windex our car. My husband and I were frustrated with them and their service and how unprofessional, ignorant service David Stanley staff are trained, My husband said, "Lets go home" since there is no point in dealing with unethical sales personals such as Kevin, Hesus. As we were getting in to our car, Hesus says, "HAVE A GREAT NIGHT! GOD BLESS ALLAH," I'm like, "What did you say sir, ALLAH? I'm Not muslim." HOW COULD THEY RACIAL PROFILE US LIKE THAT? I'm a Christian. Fixing my car and keeping their Promise became Racial profile and being Prejudice By David Stanley Staff. This is so unprofessional and unacceptable behavior.
Please if you can avoid this place as a car buying, service center, even if you have questions on your vehicle. They are not informed and lie to you over and over just to get your money but right after that transaction goes thru they will throw you out in the cold and lie about everything they would do for you or even promise you. I brought my car to the service center and they told me they would do anything to help me but once they got it and I had no other choice but to pay the fee, all I received was attitude and lies. They backtracked on what was said and I don't know much about how service on vehicles work and if you call yourself an "advisor" I would think your job is to advise me.
BUT NO I was tricked to pay and pick up my car after asking more than once if my car ready to go and fixed and was told yes each time but right after I paid and went to start my car...it was in the same condition I brought it in. When I asked them why did they lie all they did was answer with more LIES. Their favorite answer is "THEY NEVER SAID THAT, WHERE'S YOUR PROOF." I just want what was promised to me and now I'm stuck having to pay more money out of my pocket when all they wanted was that fee in the first place.
After reading these reviews, it seems it's common practice at DS Chevrolet to lie about the price of the vehicle(s) at some point in the transaction. Also, FINANCE DEPT was a major issue. These people are AT BEST incompetent, and at worst... corrupt. I HAVE GOOD CREDIT... over 700 FICO score. Why was my credit pulled 8 TIMES??? I asked them not to pull it AT ALL... mainly because I had financing through my bank already and didn't need it pulled.
The Business Mgr told me "no problem" and next thing I know... my credit score was down 40 points. For absolutely no reason... other than to just damage it, I guess. The banks they sent it to, didn't even have a qualifying rate that was low enough to compete with the one I already had (I GAVE THEM THE PRE-APPROVAL LETTER FROM MY BANK.) They blasted my credit anyway.
I, now, have found SEVERAL former customers of David Stanley Chevrolet that had their credit "blasted" and some have claimed their credit was pulled EVEN AFTER THEY LEFT THE DEALERSHIP! If you had this happen, please contact me at **. I have some interesting information for you... There is no legal precedent for this kind of deceptive and damaging behavior...
A long awaited bait and switch. This is what happened to me over the course of a year. Last year we bought a 2016 Camaro, no down, no trade, and credit score in the low 6's. We went in for a pickup truck. We could not get the financing for it. They offered the car instead and the dealer said, "Take this car, make the payments for a year, and come back and we can finance you for anything on this lot." Ok cool. We agreed that we would stepping stone our way into a truck. That was January 2, 2017. Fast forward to January 1st 2018. Wanting to take advantage of the employee pricing we went up there. My wife had an eye on a Traverse. It was $10,000 more than the Camaro new. We figured this will work in our budget. Our dealer was Jarrod **. He and another associate from there took all of our information down. Took the info on our trades and said that one of our trades, a 2008 Hyundai, had major damage reported on Carfax.
They said the Traverse will not cover the upside down on both trades and recommended a truck. Since my wife was on the fence about Traverse or truck we said sure. They worked it and came to us with 7500 down and 1500 a month payments. We countered, after it was all said and done the deal that was agreed upon was 1045 a month with $800 down. They were all excited that the deal was accepted. We went back to finance and the price went up to 1100 and change per month. We still accepted now thinking we need out of that Hyundai. Deal was set and we went home. Yesterday, a week later, I get a text from Jarrod ** about how financing is having trouble getting the bank to approve the deal and wanting us to come in to try to work something out. I'm heated. Apparently they did not have the deal finalized and we were forced to do a walk of shame cause they could not hold up the deal they agreed upon.
They did not have the bank's approval of that deal and treated it like a sale anyways. Shady business tactics if you ask me. The damage done is our credit score lowered by the attempts to pull our credit, the late fees we are going to pay on the two trade in cars that we did not pay this month, and if they don't refund our downpayment within a week our credit gets hurt again because our payment for the 2 cars we were trading was our downpayment. Those will be reported as late. I will never deal with David Stanley again. They will never get another dime of my money. I hope this helps future customers to watch out for tactics like this.
I went to David Stanley after seeing an ad saying they could help people who are upside down in their current vehicles. A very long story short they told me they could not help me but what they could do was offer me some advice: take advantage of something called 'voluntary surrender' and let the current lien holder just write-off my old account. Before doing this though they told me to go ahead and purchase one of their new vehicles at an awful 17.25% interest rate. I thought that was my best option; return the vehicle, let the lien holder write it off and get into another vehicle in which I was not upside down.
There is no such thing as a voluntary surrender. I was told only after signing all the paperwork that this was the case and that Nissan, the current lien holder, was going to auction off my vehicle and come after me for the remaining balance. So, the current situation that they have led me to believe is a far cry from the truth. No, the lien holder won't just write-off my account. No, I will still indeed owe the balance after auction. Plain and simple, I was lied to in order to get put into a brand new vehicle with an awful interest rate. I would NEVER recommend anyone work with this dealership at all. They lie just to get you into a new vehicle. I have called them several times to discuss this and never get a call back. Very typical I guess.
I purchased a new 2016 from David Stanley 1-240 Okc in Aug 2016. I bought the bumper to bumper warranty (was told by Finance that covers everything) and also was advised I had tires for life. All a lie!!! I had a flat tire in November and had to call OnStar because the 2016 do not come with a spare. I was not made aware they did not come with a spare. I called the service department because I was looking for the tire to find this out. The service rep stated I had coverage and free towing to bring it in to be fixed since it was under warranty. I had it towed by OnStar.
I was contacted a little over 24 hours later saying I had a blowout. I explained to them that I did not have a blowout. How I knew my tire was down was because after I went to pick my children up and got home I received an email from Onstar advising of a low tire. They stated it was checked by service and it was a blowout and it looked as I had hit something. They at this time advised me it was not covered under warranty. I asked to be escalated to a manager concerning this. They had a car salesman call me stating it was not covered. I asked him was he a manager and he said no. I advised him that I requested a manager.
A little later that day a manager name Gary called me. I missed his call but I immediately called back. I left several messages with the front desk but he never called back. I went to David Stanley to speak with him. Well here is when it all starts. I had another manager introduced himself as him and come to find out his name was Aaron. He stated "it looked like you wrecked" and so on. I advised him I was concern to as why he was saying I went from a flat to a wreck. He showed me the tire and some damage on the side and my flap that was not there before it was towed.
He then escalated me to another manager Bill who went outside with me and said "that looks like a normal flat. Let me get back with you so we can see about this getting taken care of." He offered me a loaner car in which I refused because they already were saying things that were not true so I did not want them to blame anything on me about another call. Bill stated he would call me at 8:30 am the Friday after the holiday. I waited for Bill call and left message. No callback. I went back in and spoke to Bill and he said "I am sorry. They updated me. I cant cover it." I advised him "this is not what you told me" and also asked him why they were they dishonest about the warranty. I ask to escalate again and he said he would have a manager to call me.
Manager Gary (arrogant with poor customer service seems to have been prejudice as well contacts me). He states "nope. Its not covered." and I go on to ask more questions about the warranty and this unprofessional (ah) hangs up in my face. After all this time wasted, I decide to go in to speak with him. They had to page him several times. He finally comes in not realizing I am sitting there talking about me on the phone to someone how I just walked in and so on. He states "no it is not covered" and "what can I help you with." I advised him same above information. I was confused because Aaron had already introduced himself as Gary prior. I brought this to the real Gary attention and he just brushed it off. He said "there is nothing I can do for you ma'am. You will have to buy a tire."
I asked for the head manager or corporate manager and he said "I am the highest you can talk to." His attitude was so bad. Just distasteful. I asked him about 3 times was he sure there was no other manager and he said "I told you four times. Do not ask me anymore." I asked him not to speak to me this way and we had words back and forth in front of customers. Surprisingly guess what? He gave me another manager name. I asked him to escalate to the manager and have him call me and he told me to do it myself and gave me his number on a scratched off card.
I requested documentation of what they stated and asked for a copy of the documentation. Well guess what? There no documentation was. I had to wait an hour just to get a one liner. They had to call the technician to see why he didnt add any notes. He said in which I recorded "we never brought it in to check." I asked him to clarify and he said "I tried to air it up in the parking lot but the air went down." I then asked them why did they call me and say totally different information. He said "I dont know. I did not tell them that." The service manager Larry had to coach the technician on what to write. As mentioned took an hour.
I needed my tire replaced after being out of a car for almost 4 days. I just told him I will wait and to replace the tire. He said it wont be today. I was like what? He said maybe tomorrow. I said I cannot go with anymore maybes and asked him to give me an exact date. Saturday moved all the way to Thursday. He said the tire is in Houston. I needed a tire today. He said "you can get a tire replaced anywhere that will not void your warranty" after the lady told me prior to get it from here due to warranty. I called around and Hibdon had the tire and said it would be at the 240 location within 30 minutes. I had to use my personal insurance to get my tire towed again. I did not even tell Hibdon over the phone where I purchased my car from... they guessed it and said David Stanley has a bad reputation for not standing behind their warranty.
They also wrote on my paperwork I declined service - cant decline something that is not offered or you dont have. There are other forums and social comments that show the same. They treat you good when you're buying but after you are in it they treat you like a dog. I got my tire replaced for over $200 on a new car. I did keep the tire for evidence. I waited for the new tow company to tow my car only to find out the OnStar tow company had damaged my car underneath in a few places. The new tow company took pictures for me of everything and told me to make sure I watch if my car is towed because it is low and easy to be damaged if not handled with care. So that's another story.
I really wish I had read these reviews before doing business at David Stanley Chevrolet of Oklahoma City. The salesperson was great last year when I bought my 45,000.00 vehicle. He told me about the great service department - that part was not so great. Twice I have had my car in for service, or should I say no service. Twice I had to come pick up my car and take it elsewhere. This last trip, 5 days and they still had not even checked my battery or even cared enough to respond to me. The service personnel were just rude about it. Larry told me "sorry we have so much business we could not get to your car." My response, you are correct, you are too busy for me, I will take my service and my buying business elsewhere so maybe you will have less to do.
My wife found a Jeep that she liked online and it was my job to go and negotiate, and purchase her a new/used Jeep, 2015 Jeep Overland 4x4! I went in not knowing a soul. Meet Donovan and Mathew and Cole. Talked price, factory warranty left on the Jeep, and what they would do for me if I purchased the Jeep. They priced the Jeep at a good deal. Could not get them to come off, but they did give me a full tank of gas, floor mats (rubber and carpet), first oil change free, and they removed the dealer documentation fees. They allowed me to take the car and drive it over 80 miles, to make sure I liked the Jeep. Remind you my wife was out of town and had sent me on the hunt for her Jeep.
The dealership or salesmen never called or followed up, bugging me. The salesmen bought me a coffee, water, and never pressured me to see their finance person. It was a very clean and pleasant experience. I would recommend seeing the three salesmen that I dealt with, Donovan **, Mathew **, or Cole **. After I purchased the Jeep, they informed me that if I lost the key fob within the first year, they would replace it at no charge to me, first oil change at no cost, and if I was in a wreck or a hailstorm they cover the first 500.00 dollars of my deductible. Icing on the cake. Just their way of doing business. End of story, My wife loves the Jeep. Only took a few hours out of my day. Most of the time I spent driving the Jeep to confirm it was as nice as they said it was. Only had 22,000 miles.
3 years ago my wife and I both purchased Chevy Camaros. We were told we qualified for a $1000 discount (each) due to the recent Moore, Oklahoma tornado. A week later I was called and told they were not honoring the discount, a discount they told us about!!! I laughed and hung up. Needless to say, I never gave them any money back. When buying my car, I had some custom work done (front grill, spoiler, leather seats, custom wheels, etc). I was told they'd have it ready in a week. I got my car 3 weeks later.
A couple months later I brought my car in for the complimentary oil change. While there I agreed to have my tires rotated. I paid the $20 for this service. When I got home I looked at my front, passenger side wheel and noticed the road rash that occurred a couple weeks prior, still in the same spot. I called and told them they didn't rotate the tires. They swore up and down that they did. My wife took her car in a week later and told them they didn't rotate my tires and they said, "Yeah, we had to fire someone who wasn't doing his job." But they never told me that. They just kept arguing that they did it.
3 years into owning my car, the engine light came on. I took it to a couple places and none of them could tell me what was wrong. So I begrudgingly took my car to David Stanley Chevrolet on a Friday morning. I was told to set up an appointment for the following week, Wednesday. I brought my car in at 8:30 a.m. At 4:00 I called to find out what was wrong with my car. I was told they hadn't looked at it yet. Thursday, same thing. Friday, same thing. Monday, same thing. Didn't hear from them on Tuesday. I went in Wednesday afternoon (Day 8 of them having my car) and was told, "Fuel injector, we're flushing it. Should know something definite soon," etc.
I was told I'd get a call in an hour or two when they know exactly what was wrong with my car. I told the serviceman I'll be expecting his call. He then says, "Black Camaro, right?" I can't make this up! We just had a 5 minute conversation about my car and he didn't even know what car we were talking about. I asked for the manager, who of course wasn't in that day. They had a car salesman try to calm me down, but he was clueless. He asked me if it was a new or used car. I asked him who takes a new car from the lot into the service department? Obviously it's a used car. The minute I drive it around the block it's used. He then asked where I bought it. I guess that matters too. Sadly, I bought it from them. NEVER AGAIN!!! At every opportunity they have failed me. Worst buying experience ever. If you buy from them don't say I didn't warn you!!!
Worst experience EVER! Please take your business elsewhere. It started off with finance. I'm from out of town and was purchasing a 2016 Chevy SS. I wanted to make sure the note was where I wanted it before filling out the credit form. We got a rough idea on the note so I filled out the credit form. It was late that evening so I didn't expect to hear back till the following day.
The next day nothing. I called and left 2 messages with the finance guy I was dealing with and never got a callback. Then I decided to call the dealership and ask for the manager. The manager let me know the car I wanted had been sold. Obviously that upset me since I specifically said I didn't want to run my credit for no reason. Since They had already had my credit pulled I decided I'd take the other Chevy SS in a different color because it was all they had left. The manager insured me it wouldn't get sold out from under me, and it would be ready for pick up that Friday. (I live 7 hours away and am off on Fridays.) He also told me to call when I was an hour away so he could get it washed and fueled up for me, knowing I had a long drive back home. I called 2 hours before getting there letting them know I was close so it would be ready.
When I got there the car wasn't washed (still had writing on the windshield), and wasn't gassed up. On top of that they lost the keys to the car! I was told when I got there all my paperwork would be ready and I would be out in 10 to 15 minutes max!!! After 3 hours they finally found the keys. I hadn't even got a chance to look over the car and told them let's just do the paperwork so when they find them I can leave! The finance guy was extremely rude when I told him I didn't want gap or extended warranty. When I finally got done the paperwork they had found the keys to the car and washed it and fueled it up. I walked outside and the set up my OnStar and told me I better hurry and get on the road because a bad storm was coming in. (If I would have been in and out in 15 minutes I wouldn't have been in this bad storm in my brand new car!)
The next day I'm outside showing off my new car to my buddies when I notice 3 dents in the trunk lid and 2 in the front fender. I don't know if they were already there or hail was in the storm. I got stuck in, but now I have a brand new car w hail damage! Plus I'm having to pay out of pocket to fix dents in a brand new car!
A few weeks go by and my paperwork comes in to go get my tags, and pay taxes. I go to the dmv and they tell me because Oklahoma is a notary state I need an original bill of sell that's notarized (they sent me an unnotarized copy). I call the dealership while still sitting at the dmv and get put through to someone in accounting, and have to leave a message (this was on Friday). After not getting a callback I call back Monday. Who would have guessed I have to leave another message with the same person? After no one calling me back all week and me being busy at work my mother offers to call. After sitting on hold for an hour and not getting off the phone till she spoke with whoever she needed to the agreed to send a notarized original overnight. It comes in a copy that they notarized stating its and exact copy and hasn't been altered. We also asked for another temp tag because now mine is expired and the wouldn't do that.
They say 100% customer service. They don't care about their customers. If they did they would take better care of them. They told me they could help me with my car. I will not buy another one from them and going to tell everyone about them.
My daughter needed a car. So she went online to see if she could get something. She did all the surveys, the ones that promised they could finance anyone. David Stanley (DS) kept calling her back. She told them that she was sure she would not qualify. They kept saying that their screens showed “Approved”. After approximately 2 weeks of back and forth, she went to DS in MWC. Almost immediately, it was apparent that they would NOT be able to finance her, just as she told them. We left that store. On the way back to Norman, we passed the DS Special Financing lot. We stopped by there.
They told her that they could finance her. They had her drive a Pontiac G5 and a couple of SUVs. Then, they told her that they were trying to get her financing and the only vehicle on their lot that she qualified for was a 2001 Sebring. Her payments would be approx. 160 per month. She agreed to the car because she was being realistic and was really needing a car. Then, the salespeople, Roger and Dustin, told us that they could probably get her in a better vehicle if the put MY information on the app. We said we didn’t want to do that. They said it wouldn’t hurt to just check. Being stupid, we said ok. They came back and said my info didn’t really help and that she could still have the Sebring with payments at 212 per month.
She said ok. When they brought all the paperwork, I was listed as the primary borrower. They wanted me to sign all the papers. This was NOT what we wanted to do, but they said it was the only way they could get her in the car. So, in order to help my daughter, I agreed. They took me over to the finance dept. The guy there told us that the “bank” that financed us would finance anybody. Roger/Dustin had already told us that this “bank” had a repossession rate of about 76% (or some EXTREMELY high percentage). That was another flag that I didn’t pick up on… this “bank” finances “anybody”, but they couldn’t finance my daughter?
Anyway, she paid them $400 for a down payment, I got the car put on my insurance and sent them the paperwork the next day. Since we had been there twice already, both times we waited around about 4 hours, and they needed all this in before we could take the car, Roger agreed to deliver the car as soon as I emailed the paper to the finance.
The next morning, I emailed to the finance guy. By late afternoon, I still hadn’t heard anything. I finally got hold of Roger and he said it hadn’t come in yet. I said I emailed it to the finance guy. He said “Oh, that guy is off today”. I sent it again. Roger drove to Norman the next day with the car. As soon as I met him in the parking lot of my job, he said that on the drive over, the air conditioner stopped working. I said immediately that we had to have air conditioning, my daughter has kids. He kept trying to call the service dept. He kept saying that they might not fix it because “they didn’t make anything on this deal and the Stanley’s wouldn’t let them sell a car period if there was no profit on it”.
Finally, Roger and the guy who drove down with him discussed the issue and decided that it was probably just out of Freon. I just kept saying that I needed it fixed regardless. Roger said that If DS would not pay for the repair, which would only be around 50 bucks or so, he would put up 50 bucks of his own personal money. Never did he say that I had the option to return the vehicle and receive my down payment back. Since he said he would make good on the repair, I agreed. He said to call him the next day and he would get the car an appointment in the service department.
The next day, we hit a rock in the road and dented the wheel. So, we spent nearly a week hunting down a wheel and a tire and someone to put it on. Since we are poor people (hence the need to use this lot in the first place), we could not afford a new wheel, we had to call around to salvage yards for a wheel. We finally got the wheel fixed and I called Roger. He said "bring it in anytime." I said "I need to know how long it will be in the service center because we didn’t have a car." He said "we will put you in one of our rental cars." I took the car in and they put us in a rental car. After 7-8 days, we finally hear back from Roger. He told my daughter that they found out the compressor was broken and that it would be cheaper to fix if we took it somewhere else. He said he wouldn’t be in the office until July 5.
On July 5, the service department (Chris) called me and said the car was fixed and ready to be picked up. I said "is it fixed?" He assured me it was. I said that is not what Roger had said. He said he would contact Roger for clarification (Later Roger would tell me he was actually standing right there at the time the call was made to me). Then Roger calls me and tells me that the service department didn’t really know if it was fixed or not. They just assumed it was fixed because they were done “diagnosing” it.
I said I cannot afford to fix a compressor, that we bought a car with a working air conditioner and if they weren’t going to fix it , then I wanted my $400 back. Roger told me that they would not fix it and we would not be getting our $400 back because that money was for the bank as a down payment. He then said that if I had just given him the car back on the day of delivery, then he could have given me the down payment back. I told him that he did not say that ever. He said he told me that multiple times and that if I had just given the car back, DS could have resold that car “at least 10 times”. I asked how they would sell a car 10 times in 8 days when that car had no air conditioning. He said it was a great car. I asked to speak to a manager or someone higher up.
The next day, Dustin called. Dustin is the guy in the same office as Roger, the one who collaborated with Roger to get the financing and managed to get me on the loan against our wishes. Dustin said that we would never get our down payment back. I asked him how my daughter only qualified for ONE car in the ENTIRE inventory. I told him what the finance guy said about the “bank” and how they would finance pretty much anyone. Dustin said, well, those finance guys don’t really know about how the banks are and that they just say those kinds of things not really knowing the situation.
I said my daughter has kids and she needs a car with air conditioning. He told me that we should be glad to get a car at all that will get us from point A to point B. That THAT is what we should be looking for, not a car with luxuries. I told him the air conditioning is NOT a luxury when children are involved. That we WERE just trying to get a car that would get us from point A to point B because there was no way a 2001 Sebring could be seen as a “luxury” car. He said he was almost positive that they did not have another car that they would be able to get my daughter into, but he would check into it. In the meantime, we needed to return the rental car since her car had been diagnosed and they were done with it.
I told him I would pursue the other avenues I started pursuing yesterday. I have already contacted an attorney and I am forwarding this to all three news stations. I feel that I was taken advantage of because we really needed a car and had limited options. I feel that they sold me this car knowing that the air would go out soon. It just so happened that it went out sooner than they thought. My position is that we bought a vehicle with air conditioning, but the car that was delivered to us did not have air conditioning. Since the air conditioning went out prior to our taking delivery, we feel they should pay for it.
I feel that DS does not have the right to take advantage of people just because they need help or because they don’t have piles of cash lying around. First, I never wanted to be on this loan and only found myself listed on the papers after it had all be sent through and the down payment handed over. Second, we bought a car with air conditioning, but was not delivered a car with air conditioning. Third, mismatched stories and statements by the various “departments’ of DS show that the company conducts shady business and that they are adept at covering themselves.
We went to David Stanley in midwest city and bought a 2016 Ford Fusion today. Nicest people I've ever dealt with. Everyone in the place spoke to us and asked if they could help us. Next time I need a new car I'm going to David Stanley in midwest city.
Shopping for a Jeep Renegade, found one online and had spoken with salesman several times regarding this particular vehicle. We were assured this vehicle was available at the advertised price and in many colors to choose from. After driving 3 hours they only had one bright yellow renegade in the advertised price. The salesman came out with papers for us to sign before even telling us the price which was 2K more than the one we wanted. The "manager" said you have to read the fine print and he has to explain this often. Well that's false advertising, do not say you have something if you don't. They are intentionally misleading people to get them in the door then try to get them into more expensive vehicles. All I can say is buyer beware these people are NOT honest.
About 3 1/2 years ago, I purchased a 2012 Chevy Impala from David Stanley Chevrolet in OKC and I wrote them 2 checks and the agreement was in 2 weeks they were going to deposit one of the checks for $500 and 2 weeks later deposit the other check for $500. Well they deposited both checks and that put me in a difficult situation because I had paid some bills and the checks screwed up my checking account. Then I was stuck with the tax and title fees and the 1st month payment of the car staring me in the face.
2 weeks later I get a call from a collection agency about the 2 checks and then I worked out a payment plan with them after explaining the situation to them. But the dealerships only want you to sign the contract and send you on your way and make promises to you they know they can't keep. They said to me that I could refinance the loan in 1 year but why would you wanna say things like that when you don't have a refinance programs at the dealership? After 3 1/2 years of being in a the 2012 Impala I thought I would pay David Stanley a visit a few days ago and things have changed so much. The procedures, the rules and I feel I had to jump through hoops to make a car deal. I would not recommend David Stanley. They have become less customer-oriented.
When I bought my 2014 Silverado from David Stanley in Oklahoma City, I said I wanted remote start and tow package or no deal. After having the truck for a week, the battery would be dead every morning. I brought it in 4 times. They said they fixed it, it would die. They had my truck for 8 weeks of the first 3 months. I had to involve the Better Business Bureau to get my warranty extended since I did not have the truck most of the time. It took a guy from GM to come to the dealership to point out that they installed the remote start wrong and it was draining the battery. I also bought a service agreement, bad idea. The first oil change I got there, they put a very big, deep scratch in the driver's door. The last oil change I had my tires rotated. After 3 days of driving a center cap on one of my custom rims fell off.
The manufacturer changed the logo on the caps, so it will cost over $250 to replace all of them. Which they said they are not responsible for. I am so angry and feel so cheated by these people. It should be illegal to allow businesses to be run like this. You would think the owner would be ashamed to have a 1 star dealership with a terrible reputation. Not sure how he can sleep at night knowing his business is ok with screwing people over. Never again. Never. And I tell everyone I hear about buying a car to stay away from that place.
Seen a truck in a local car advertising magazine that comes out weekly. Called the dealership on Sat @ 730 or so and spoke to a girl about the truck. She verified it was there and late on Sat and that she'd set a appointment for me to come drive it and see it Monday (hence closed on Sundays). Monday rolls around and I get a text verifying our appointment on the truck and in her text it said the vehicle and stock #. Being self-employed I got busy Monday and couldn't make it by the dealership. But I called to make sure they still had it, and a different girl said "yes". So I asked can you take a few more pics of the truck and send them to me since I live over a hour 1 way from there. She said "absolutely" and we hung up.
A couple hours go by and I didn't receive the pictures, so I called back and then was told by her that "YES the truck is still here but I've been busy, but before I could even respond she said "NO the truck isn't so I'm going to send you pics of another truck..." I'm like "hold on you just said 'Yes you had it' and 'No you don't have it', so which is it?" She said "Yes I have it." I said "since we live quite a distance from you will you please email or text me pics so I can get a better idea of the overall condition," "yep I'll do it now." Again, not a single pic, no big deal I assumed it was sold.
A week later I stop in and buy gas and pick up the new car book. When I get home I'm sitting around going through it and BAM there it is, the infamous truck that David Stanley has been saying they had for 3 weeks but it's nowhere on their lot, no pictures are produced, zero nadda nothing... why, because they use it as a bait-and-switch ad truck. But my dumbass calls again thinking maybe, just maybe they do have it and it's for sale. And the first 2 girls I spoke to were just lazy and uneducated of their inventory, so I called girl 3 picks up and I ask her about it, she says what's the stock # and I give it to her. She says "yep I have it, what time can you come in?" "Right now." So she said "be here @ 2:30pm and I'll have it pulled up front." I went on to tell her I live a drive from you and I don't want to get all the way up there and you not have it, she said "NO NO NO it's here I'll have it out front."
Here I go, jump in my classic 72' and drive up there. Get out and ask for (xyz sales lady) the guy says she's busy and he can help me, he's been waiting for me (cough) dude you don't know my name, what I'm looking at or what I was suppose to be driving... so the chick in their call center he finally tells me isn't even a salesperson just random chicks that answer the phone to get people to come in at all cost. So I looked him in the eye and asked him point blank, "Do you have the truck?" He said "I'm sorry she lied to you but no, I do have other ones." I said I drove (and the girl) knew how far I was driving, and dealing with y'all for 3 weeks and the truck isn't here just as I knew it wasn't and wouldn't be, all 3 girls in the call center or whatever that actual salesman called it, lied, lied, lied. At the end of the day I should have known and now better understand why David (Rob) Stanley were fined 350,000 dollars, the largest fine in...
I purchased my car in July. The car was delivered to my house. Never received the title, received another set of drive out tags in August. They have expired. Here it is coming into December still don't have title to car. Had a finance company, now they are telling me I don't have a finance company, and they are coming to pick up my car. And in the meantime my trade in car is sitting on their lot. Had not been traded in. In 5 months and my old finance company is calling me saying they need monthly payments on the car I traded in. Because nothing has been payed on it. And they received a $1000.00 down on my trade in. They want talk to me. I'm sitting here with a car that I can't drive, and I'm a heart patient that has to visit my doctor on a regular basis. I've never heard or seen anything like this before. I'm frustrated, angry, and depressed and need help with this matter.
I purchased a 2012 Chevy Impala in May of 2012, nice car. I went on a long road trip to Colorado started to go up Pike's peak, hadn't even accelerated but was just starting to go up steep incline. All of a sudden we hear rattling noises like the whole engine going to fall out. Called David Stanley, they said to bring the vehicle in and they will check it out. This was in June I went on this trip, why is the car making noises already? So they called said they drove it up and down a steep incline, their driveway into David Stanley's. Advised that does not compare to Pike's Peak incline, they said they could not hearing anything and if it happened again bring it back. Well I start hearing a noise when I back up. Called again, took it back in, they found nothing but a rock in my trunk that was causing the noise.
Wait it gets better. I had to fix a flat because of a nail so I have a tire with patchwork done. Well I too was advised tires for life if you have service done at David Stanley. So I took vehicle in for oil change and rotate tires. A week later my tire starts going flat again. I think, “Man where am I going to keeping running over nails.” I took it where I had the first tire fixed, and the man comes out to say the patchwork was leaking and they redone it for free. I asked him, "Wait it's the same tire you previously repaired." He said "Yes." I told, "It couldn't be because I just had my tires rotated." He said, "No ma'am, it's the same one in the exact same place." I was livid so called David Stanley and the service manager said, "Oh, we were busy and must have overlooked getting it done." I told, "You didn't overlook charging me now did you?" He said to bring it back in and they will get it done. I told him, "I live 40 miles away." Was he going to reimburse me for gas?
Then his true colors came out. He was rude and sarcastic, I told him I would like to speak with his boss. The boss gets on the phone apologizes and says he will take care of it. I told him and his manager, I just wanted reimbursed that I would go elsewhere and have it done. He reassured me that he would reimburse me, rotate the tires and compensate me for my troubles that never happened. Just like I have never seen my owner's manual. Been asking for it since I bought the vehicle still have not received it to this day. When this recall came out about ignition switch. I called to schedule appointment and told I needed a rental to go to work. She said I would have to get my own but they could drop me off at work within 5 miles of dealership.
On October 30th 2015, my son went and purchased his first car on his own even after I advised him not to go to this dealership because my husband and I already had had a bad experience with them. So my son ended up coming home with a car he was happy with. After just 2 weeks someone called him and said something happened with the previous owner of the vehicle and they couldn't get the title. I called the gentleman myself and he said they needed the car back so I told him we would be there at 3:30pm, please have my son's down payment and his trade in car.
We went, we waited 30 minutes, they said I'll be right back. A manager is filling out the check for the down payment and another person was going to get my son's car. We waited and nothing yet so we asked who was the manager. Which he was sitting on his phone right in front of us. He told us it'll be 15 minutes, he promised. I replied: "I'm not going to sit here all day". That's why I called and told them we'd be there at 3:30.
He was very rude. I told my son let's go when they have everything ready I would bring back the car. We walked out the door and the manager came out yelling, "Where's my keys to my car!!!" I turned around and said, "We've been waiting too long. When you have my son's car and down payment I will bring back your car." He then threatened to call the police and if we took the car he was gonna take it out of the down payment! I told him he couldn't do that because we had signed paperwork. He continued to say things which I just got into my car and drove off.
My son's friend, which I never met in person followed us to my home where he told me the manager called me a bitch. I did call the dealership to talk to the GM but no response yet I left a message with his secretary. My son later went back to return the car and did have his car but no title and they took his radio out. They also blocked him in with another car so he couldn't leave. I just advised him to call the police. And the whole reason why they needed the car back was because they sold a bad car to the ex-owner of the car they sold my son.The man was so upset about it he just wanted his trade in back and that was the car my son had gotten. This was the worst experience we ever had. That manager we dealt with should be fired! Very very unprofessional! So many people I've talked to say they hate this dealership!
We were told by a lot of people not to do business with David Stanley. Wish we had listened. We bought a 2014 Explorer. They only had one key so we told them we wanted another key or we wouldn't buy the vehicle. They talked us in to buying an insurance policy that would cover a lot of things and through this policy we could get another key. They had several of their people confirm that getting another key would be no problem. That was not true. They will NOT give us another key as they had stated they would. At the bottom of the policy it says we can cancel at any time and have our money refunded and they refuse to do that as well. They have lied to us from the very beginning. I really hate to be lied to. This was not the only lie they told us but it was the biggest.
David Stanley Chevrolet Company Information
- Company Name:
- David Stanley Chevrolet
- 614 Southwest 74th St
- Oklahoma City
- Postal Code:
- (405) 632-3600