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Smithtown Ford
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Based on 40 reviews that contain star ratings

Smithtown Ford

Smithtown, NY

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45 Smithtown Ford Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Oct. 26, 2013

I decided to buy a new 2014 Mustang and it was that worst moment when I decided to go to this Smithtown Ford dealership (Smith hell gangs) 440 E Jericho Turnpike. They faked their smile at first just to tempt you. They forced me to have a car from their own stock at a low price but I wanted a specific color/specifications they didn't have. The guy named ** was going back and forth with me over the deal. We agreed on a price and that he will get this car from a dealer in Michigan. He called that other dealer to reserve the car and that it will be delivered from Detroit within 5 days as soon as I get the credit approval. I made a down payment to be credited when I get the car.

Next day, games started by ignoring my phone calls and emails then eventually after 3 days, he picked up and said he was trying to get me the lowest rate (7%) for a good credit (first lie). And that he is working on it but he never called. Then I called back in 2 days to check on the status but there was no response from him. I called his manager and I was told that the car isn't available anymore and they can either give me the same car for an extra $2000 or I can get a car from their stock. They changed their words. They are a rip-off. I will visit them again to get my deposit back because looks like they will take it too.

I wish there is an authority that can close this place down because it's affecting Ford reputation. Not only bad customer service but also trying to get as much money so they can to make profit for something that is Worth less. They use ways to tempt you at the beginning, then once you show them interest, they start playing games so you would agree and pay extra with no choice. The game they played with me was mentioning the high loan interest and that I will have to pay more. Then when I mentioned that I will get the loan from my own bank at a lower rate, they changed the story and said that the car is not available. It would be only available if I paid $ 2000 extra. THIEVES. Very, very soon this place will close and owners will all go to jail. That's the least punishment they deserve. We need to defend this country and save it from such activities.

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27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2013

Made a deal to lease a new car. Told I was approved and should come in to finalize everything. When asked if everything stayed the same payment wise, they said yes...Next day before I went in I was told I didn't get approved at tier 1 but approved at tier 2 and would have to pay more money...not believing them I went to another dealer to have them call Ford Motor Credit...I was approved at tier one and realized they just tried to rip me off...All the workers were nasty too and rude when I went to get my deposit back...Stay away from them!!!!!

26 people found this review helpful
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Rated with 1 star
Original review: Oct. 8, 2013

I stopped by to get a new Ford and saw a salesman that I recognized. His name is Mark **, a convicted felon due to be sentenced November for defrauding customers. I recognized him for an article I read on-line. In fact he is not supposed to be working in a sales capacity by court order but this dealership doesn't seem to care.

24 people found this review helpful
Rated with 1 star
Original review: June 13, 2013

I went in to Smithtown Ford /Lincoln at 440 E. Jericho Tpke, St. James, NY on 5/31/13 and met with salesman **. We looked at and finalized a deal on a 2013 Lincoln MKX with the 102 package (20'' wheels and wood package), all shown and agreed with Mr. **. We agreed to pick up on Sat., June 1st. 2013. As I got to the dealership on Sat., I was given the keys to a different car, which ** said was not the 102 package but the 101 after I confronted him. He then said that there was no 102 package in the black available even though we looked at one the night before, but said that there is a silver on the lot which I elected to look at.

While doing so, I saw the same car on the lot that we had discussed and made the deal on, so I went back to ** who of course acted SURPRISED, but said I can still have it. Soon after a guy came up to us, who ** said was the manager who said to me that both cars are the 102 package so I said, “Good. Then I can have the one we discussed originally.” He then went in and came back saying the price will be an additional $60 per month. I said no way. We already settled on the price. He just didn't care and asked for the credit card and said the amount will be refunded.

I contacted the General Manager, Mr. **, who was just as nasty and couldn't care less about the customer. Don't know how they are still in business after so many complaints. None of the associates, even **, tried to make it better. He just said he is not going to do anything about this and doesn't wish to discuss any further and hung up the phone. I just realized why the other associates are so nasty because of the leader. IT WAS AN EXPERIENCE OF PAYING FOR APPLES BUT GETTING ORANGES. I certainly hope that this is not the way business is conducted at that dealership especially dealing with the older population. SAD, SAD, SAD.

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23 people found this review helpful
Rated with 1 star
Original review: April 18, 2013

These guys suck! The closer changed the contract around from the original price agreed on with the salesman and selling my daughter an expensive extended warranty, and was sold on the monthly payment much higher than expected. My daughter picked up her car and was stuck with the contract she signed. If you buy from these guys, bring a lawyer with you. The service department just did the 15,000-mile service at almost $300! They replaced parts that were not necessary and not in the maintenance schedule. They took advantage of a 21-year-old who didn't know better. The air filter and the fuel filter do not need replacement at 15k! This stealership is the worst. Do not do business with them.

23 people found this review helpful
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Rated with 1 star
Original review: Feb. 20, 2013

Smithtown Ford has to be 1 of worst dealers I have ever been to. The salesman was so rude and because I didn't have top notch credit, he couldn't find the specific car I wanted. He was too busy helping other people while I was sitting there. I guess he didn't need the business. I went down the road to another dealership and was treated with respect. I will never go back there.

19 people found this review helpful
Rated with 1 star
Original review: Nov. 21, 2012

This is the most horrible car buying experience I have ever had. No, wait; one of the most horrible experiences I have had in general. The salesperson Frank ** started out friendly enough. I told him exactly what I could afford to spend on a monthly payment. I asked that whatever car I got would split that payment in half to be paid at the beginning and end of each month to make up the total payment, since this was a deal my husband had gotten on his new Nissan (I wanted a Ford Focus new or used). Example, $200 divided into two payments per month = $100 every two weeks. Plus the cash I was putting down and the car I would trade in. Now if this was not a possibility, a simple “I don't think I have anything for you where we could work out this deal” would have sufficed. Instead, I was put into a "new" 2012 Focus (that's been sitting on the lot for, what now, 2 years) and was told I could have it for what I was looking to pay.

After my insurance was moved, plates were moved, $500 deposit was made and personal items were moved, we met with the guy in their accounting department who started rattling off numbers and shuffling around papers like he had just done the biggest line of cocaine ever. I say this so you'll know who you're dealing with if you decided to set foot there. The number he kept saying for my payment was double what I had agreed on. When I told him this, he went running around the dealership like a mad man yelling for Frank, our salesperson. Frank came in and asked what the problem was and when we asked where they came up with the new amount he said, “Oh, well you can't have that car for the price you wanted. It's a more expensive car.”

Excuse me? Then he told me I could have it for that price but only if I leased it. When I said I didn't want to lease a car, the hyper guy butted in “Give me your card, I’ll refund you,” with a very nasty and condescending tone. Frank then said, “Well now you have to wait until I have time to switch everything back for you, so go have a seat.” Mr. Nice Guy was now Mr. **. Not one speck of kindness, not one ounce of respect. Maybe it was a miscommunication, maybe it was a blatant attempt to sucker me in to paying more, but our time was wasted too. Our whole day was spent at this God-awful place and I wasn't about to sit there any longer. I asked them to expedite things as quickly as possible so I could continue with the rest of my day as planned. Twenty minutes later, he said we could move our stuff back to my old car. We went outside and Frank threw my plates on the ground at our feet with one screw for the rear plate saying, "Here," and then walked back inside.

After that, I couldn't locate my keys which Frank said he did not have and sent me on a wild goose chase looking for, even though they were on him the entire time. I'm sorry, I don't know what kind of retribution he got from making me put on my own plates or run around looking for keys, but it was childish and silly. There's a certain way to go about situations like this and it's by having a certain level of professional decorum, which, unfortunately, not one person at this location has. Do not shop here; they don't deserve your business. I don't even know how they sleep at night.

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20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 14, 2012

I took my van in to have motor mounts put on. I went to pick it up and before I left the lot, the check engine light came on and the car was shaking. The manager told me that’s not our fault, it’s a coincidence, and I have to pay them to tell them what’s wrong and make the repair. It didn't have this issue 2 days ago when I dropped it off. And magically didn't have it when you supposedly "test drove it". They are crooks and I wish I read the reviews before I took my van there. But I figured it's a Ford dealership, taking my Ford there would be best. Definitely not.

15 people found this review helpful
Rated with 1 star
Original review: March 24, 2012

The manager who was just fired had a key made for my 2-month-old truck because he "lost" one of the originals, had my truck stolen from their lot and said it's not a problem, then lied to the police officer on site and the detective. Not one person from the dealership has contacted me and I have left 6 messages for the owner to call me back, and nothing. I am getting an attorney and suing the dealership and Ford

11 people found this review helpful
Rated with 1 star
Original review: Nov. 3, 2011

I purchased a used vehicle. All the paperwork was approved, okay. Now, I consistently receive mail solicitation every three months. I have been at it for nearly two and a half years trying to get it to stop. I have spoken to manager Rob and manager Mike **. I have left messages for return calls, nothing came. I have asked repeatedly to resolve the situation, I'm not surprised. No action, no call back and no resolution.

My mail box is always getting crammed with service solicitation. I live 3 hours away from the dealer doing 80 mph, and still they want my business so that they can charge me $120 per hour for labor. What a despicable rip-off!

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9 people found this review helpful
Original review: July 18, 2011

After I traded in my car for a new one, I received a parking ticket (on the car I traded in) in the mail. It dated after I had already traded the car. I called them repeatedly and spoke to different managers (Rob and John), who both said the same thing, that they don't know anything about it, and proceeded to hang up on me. I asked for the owner, but he was always "on vacation and they didn't know when he would be back". I filed a police report against them.

8 people found this review helpful
Original review: April 4, 2010

I specifically wanted an all wheel drive vehicle and the salesman knew it. When we went to the dealer, I was told that there were 2 cars to choose from with the features I wanted, which included AWD. The car is not AWD. Since they knew I wanted an AWD vehicle, I never thought to look at the sticker until other issues appeared. I paid $37,900 for the car. I put $7000 down and was given a check for $562.00 to pay off the balance of an existing lease. The interest on the loan we agreed on was 1.9%, while the actual interest on the loan is 2.9%. No where on the contract will you see the agreed upon figures. When I filled out the paperwork, there were no figures on the contract. I was told to sign and I did.

9 people found this review helpful
Original review: May 22, 2007

During the purchase of new vehicle, financial manager Charles Giardinello stole my $2000 cash deposit, gave me a fake receipt, and then quit. Mark Gonyea, General Sales Manager, has been uncooperative and claims the $2000 never existed because there is no valid receipt. I called in police, filed a report, and Mark promised to work it out in 3 days. It has been 3 weeks, and he says he can't locate Charles Giardinello.

Ford company will not help b/c each dealership is privately owned. Owner Mark Shapiro will not get involved. Looks like they are not willing to be responsible for their employees actions. Hiring a lawyer will cost more than the $2000 lost. I filed with BBB and The National Association of Consumer Advocates. Considering calling Shame On You and other media interventions.

Sales people at Smithtown Ford are uncooperative, even after promising police they would do something. Mark Gonyea never called me back. They still have my $2000 cash. I was told to bring cash or a bank check - no personal checks - giving Charles Giardinello the opportunity to steal it. I went to Smithtown Ford b/c my credit union works with them and I would get a good price and loan rate.

Charles Giardinello gave me a Ford loan without my knowledge. He also sold me a warranty I did not ask for, and wrote the loan through the Ford Motor Company instead of my credit union. There has been no resolution to this situatiion, and it doesn't look like there will be an easy one.

I have filed a police report (05/09/07) and Mark Gonyea, the General Sales Manager told the police he would respond in 3 days, and he did not. I had to pursue him to no avail. I am just totally shocked that Smithtown Ford will not take responsibility for their employees actions. I intend to pursue this until my money is returned with interest from the date it was stolen (04/10/07).

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14 people found this review helpful
Original review: Feb. 24, 2005

We put down the required $100.00 deposit and we signed a binding purchase agreement with Smithtown Ford. On the date of pick-up 2/24/05 we were told by Joseph Mylott, the sales rep. that since we have our own financing and not going through them to finance the vehicle that the deal is off.

The result is that we have been inconvenienced and without a vehicle to go to our place of employment.

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9 people found this review helpful
Original review: Jan. 16, 2003

Well i leased a car with Ford almost 4 yrs ago and when i Purchased the Lease agreement i Put 2times the amount down reason being , the Salesperson told me that this would make my Payment less and when my lease is up in 3 yrs i can release for a lower amount and than buy the Veichele for next to Nothing so after Putting Nearly $ 8000.00 Dollors Down ( the amount that you put on a Loan , which they told me i was did not Qualify for with Ford ).

In feb of 2002 i went to the dealer and stated that i would like to release my car he stated that Ford Motor Credit No longer Leased Used Viechle i told him this information that should be sent out to customer , he said that i would have to Finace the Veichle or Turn it in ( and i was 30 ,000. over in mileage and i did not have the cash to pay this amount . So According to the salesman he would try to get me a low rate but i would have to put money Down again , i told him that i did not want to do this amd he said that he would sumbit my paperwork and call me back i told him that i did not want much more of PAYMENT than i already had , Well needless to say month later i was lied to and now im stuck with a Loan for $ 35.000 on car that the book Value is only $ 22.000.00 and Payments Of $ 589.00. My Intrest Rate is out of Control and this with a Co signer b/c he claimed that i could not stand alone on this loan . I need help and i dont Know what to do i feel like i was taken advantge of b/c I am a women and African American.

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13 people found this review helpful
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