Consumer Complaints and Reviews
AWFUL! That's how I would describe the service and professionalism of this particular dealership (Nissan of Middletown on Route 17) and Corporate. The only time we were treated with respect was when we bought our brand spanking new 2015 Nissan Quest with 11 miles on the odometer. We bought it because we knew it would fit our needs, both my wife and myself are disabled and we still have 4 children who are still in school (elementary through college) so we use this vehicle everyday several times a day.
Soon after we bought it we noticed it would shimmy when going up a small hill. We live upstate so very small hills are everywhere. We took it back after having it a week and at first they said it was because it was new, all the screws and joints had to lubricate themselves as we drove the car and the issue would resolve itself, to give it another week's time. We took it back 3 weeks later and they told us to leave it so a technician could take it home and drive it overnight to test drive it. I got a call the same day and he asked me if I had ever noticed when I hit my brakes it also shaked.
Because of this assessment they kept my car for 7 days and put in the front passenger axle. Now my car not only shimmies while going up a hill but also shakes and rattles when I make left turns. I have gone back only to receive unprofessional rolling of the eyes and be treated as a nuisance. I would like this to be resolved but it seems they believe it has been since they removed a new axle and replaced it with a new one and gave me another problem. That, my friends, is 1 problem + 2 problems Nissan gave me = 3 problems I now have!
Went to Nissan Kia of Middletown, NY to purchase a vehicle. The salesperson was very accommodating, until it was time to purchase the car. I chose a car right from the showroom. On the windshield in marker the price was $17,999 for a 2015 Altima. On the other side of the windshield it said or 0% for 36 months. So I chose $17,999. Great price. Well the salesperson ripped me off and made the purchase price for $19,092. The price still doesn't match the paperwork. I've called and complain number of times and everyone is looking in to it. This has been going on since June 9th. I did receive a call June 27th by the salesmen who sold me the car. HE WAS APOLOGIZING LIKE CRAZY ON HOW HE MADE A MISTAKE. He was suppose to get back with me but never did. I had to report the dealer.
I purchased a 2012 Kia Optima from them in September 2014. Shortly after, I had to bring it in for service because it kept pulling to the right when driving. When I called in to set up the appointment, I was told the car had not had a full inspection prior to me purchasing it. They assured me that would be done when I brought it back. Turns out the axle needed to be replaced. Soon after that, the car began making a knocking sound. I brought it back only to be told there was a problem with the front suspension. A little over a month ago, the A/C stopped working. I brought it in and was told that the condenser is loose and there is a whole in it.
** from service suggested I removed the front bumper and caused the damage. I asked to speak with the service manager, **, who suggested a rock bounced up causing the damage. He has refused to contact the warranty company for approval and instead provided me with a $900 quote for the repair. I reached out to the sales manager, **, and never received a callback. I sent him two emails and still nothing. I now have to find another repair shop 40 miles away from this dealership because of the clause they have in the warranty. Today, I received a notice of their Red Summer Sales Event! What a joke! I will never purchase another vehicle from them nor will I ever recommend them to anyone.
Stay away from this dealer, customers don't matter. I spoke with a salesman on Wednesday, said I would call him to confirm that I would be there Saturday or Sunday to see the car. Called Thursday and left a voice message saying I would be there between 9 and 9:30 to see the vehicle. It was his day off. I arrive Saturday morning and the car was sold on Friday. Was not happy... called sales general manager and while I got an halfhearted apology because the salesman was off how was he to know and contact me that the car was sold.
That is the worst excuse for customer service I have heard. They don't maintain a list of people who have called and made appointments to see cars... all I got was excuses, it's to hard to do, too many salesman, too many people call and never show. Excuses.... and more excuses... Stay away from this dealer.. if they have to do extra work to maintain good customer service they won't.... all you'll hear is that it's too hard to do....
I was in and out of the dealership no less than five times. Called back each time and first 3 times told "MEL" that I would not buy without the window rain guards at signing. I did not repeat myself. I was told not to worry, and now they are saying it did not happen!
How do I know I can trust these reviews about Nissan Kia Middletown?
- 609,949 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Kia Rio 5 2013 tire blew out. Kit doesn't help. Towed in Myrtle Beach new car, was on vacation. Got rid of it, bought Kia Forte 2014. 6 months bubble on tire. Spoke to dealership, tire no good. No one cares about my safety. Big bubble on tire it will blow out - kit worthless. Shop doesn't sell spare or kit, they could care less. As soon as I can, I’m dumping car seats. Cheap material floor mat rd rugs cheap. Sad, I thought it was a good car. Falling apart 6 months later.
I called Nissan Kia 1 week prior and made an appointment to have my van work on. I wanted an oil change, tire rotation and to have the front defroster and blower for the foot area to be repaired. I had a 10:00 appointment for Sept. 18, 2013. I brought my van in at 9:30 as I had several errands to run. I was asked by the counter person what time did I need it finished by. I told him at 1:00, but if it ran a little bit late such as 2:00 it was ok. I called at 1:00 and was told that the person in charge of my appointment was not answering the page and if he could call me back, I said ok no problem. 15 minutes had passed and no call so since I was in the area I stopped in to see when it would be finished. I was then told they didn't even get to look at it yet as they were back logged. I didn't even get a courtesy phone call from anyone there telling me they were back logged, to see if I wanted to wait longer or make another appointment. I told them I took off a day from work as I was getting a ride to have my van repaired and all I got was a sorry. Not good enough.
I asked for the service manager and was told that he wasn't in. Asked when would he be in and I was told I’m really not sure. This was not the first time that after making an appointment that it went beyond the time. I would arrive for a simple oil change and would have to wait over 2 hours. I didn't complain as there was nothing I could do. This was the last straw. I am no longer going to have any work done there. Why make an appointment when they don't follow the schedule.
Brought my 2013 Kia Optima in to address steering issues that are occurring with this vehicle. More specifically, there is a constant pulling to the left, causing me to veer across the lane many times (very dangerous), and the car will not drive on center. The vehicle received a 4-wheel electronic alignment. The issue was not corrected. Did some research and discovered that there are dozens and dozens of complaints on this issue and that Kia is aware of this steering malfunction occurring. Called back and spoke with Scott **, Service Manager, who claims to be completely unaware of any steering issue with these vehicles. He explained that he would do some research and get back to me in a few days.
I waited 3 weeks and no follow up from Scott. Called back and left him a voice message and three days went by, no follow-up. Called again demanding to speak with him and was told by a service rep "He stepped out and I'm not sure if he is returning today." Okay... Let the run-around begin. When I finally did get a hold of Scott, there was no apology, no explanation as to why he never called me back except to say that he was out for two weeks with broken ribs. Might I add he said it very indignantly and with no regard to my situation and the danger this steering issue poses. I asked who the manager is and he wouldn't tell me. Kept saying that he is the manager. Finally he put Andy, the Sales Manager, on who was just as rude as Scott and he ended up hanging up on me because "I wouldn't let him get a word in edge-wise." Stay away from this dealership at all costs as there is absolutely no professionalism or accountability from anyone I've spoken to yet. I've contacted Kia Corporate and my attorney, so I will update as to where this goes.
My father went to them this week to lease a Kia Soul. He filled out all the paperwork, thought he was approved and asked when he could pick up his car. He was told in two days and they would call him... No one ever called. My mom called and Finance said he was never approved for a lease but it was for a loan to buy a car. Really?! No one could pick up the phone and call him? The salesman was nasty and rude. Dad said he might be able to find a better deal somewhere else and the salesman said, "There's the door." I would NEVER suggest this place to anyone. He left a $200 deposit and has yet to get it back. Beware and stay away!!!
I just bought a Honda Civic 2008 from this dealer just a month ago and all of a sudden, the car wouldn't start so I called up the dealer and they told me that it was my responsibility to pay for the towing and on top of that I work two jobs and couldn't get a loaner car. One is getting back to me and when I call, I keep getting transferred and no one seems to give a **. The services department is the worst!
We bought a 2008 Jeep from this dealership in May 2011. While we were test-driving it (with Frank), I noticed that the seats were wet and I asked why. He told us that the window was left open. Stupid us, we believed him. The day we brought the car home (which was delayed several times because one of their guys backed it into a door and broke a taillight while we were signing the papers!), we saw that the car leaks when it rains. We brought it right back and they fixed it. Over the last year, we have been there 4-5 times, and they have fixed it 4-5 times. Every single time it rains, water pours out of the light on the ceiling and from somewhere under the driver side's feet. Our car reeks of mildew and we have to bring a towel with us when we drive to keep from getting wet, and it's quite dangerous as the steering wheel and gas/brake pedals get slippery.
We have a toddler and a baby. Would any of them want their wife and children to drive in such car? So now, our car has been there for the last week. They will not fix it. They will not help us. They will not even return our calls. Scott seemed to be the best guy there, but he literally will not call us back. Jimmy **, the general manager, is a total **. He's so rude. So now, we have a car that is a danger to drive and we still have to pay $15,000 over the next five years. I wish this dealership understood the value of customer service. Had they helped us, or even been nice to us, we would've given them a ton of business in the future. What a bunch of idiots.
I purchased a new Kia Rio from Nissan Kia of Middletown a couple of years ago. I have kept up with the scheduled maintenance and have not taken the car anywhere else but the dealer. For almost a year now, I have had the "check engine" light come on and off. I have been back to the dealer numerous times and every time I return, I get a different explanation for the light being on. The car is covered under warranty, and Kia refuses to resolve the ongoing problem. I returned once again at the end of October for the same problem and also because the car was due for its NY State Inspection. They wouldn't pass the car for inspection and they still won't resolve the ongoing problem. So basically, I have paid for a car in full that has manufacturer's problems that I cannot drive because of the needed inspection and they have yet to resolve the problem.
How is this fair to a consumer? They cannot or will not fix their vehicle so I have a $12,000 investment that is of no use to me. I have complained about my frustration to the service representative (David **) who is very disrespectful and couldn't care less about my frustrations and concerns. For a company as large as Kia, how is this acceptable or fair? I've written emails to Kia of North America and have gotten no responses. I would never invest in Kia ever again or advise anyone else to make the mistake that I have made.
My vehicle had a recall from Nissan. This individual is not letting people have rentals when you pay full coverage and wants to keep my vehicle over the week end. Now my vehicle is losing gas and it was a fuel problem recall. This person is not a people person at all. Very rude. Don’t how he got this job. Lost a full tank of gas and had to go rent a vehicle at my expense when they have loaners in the shop. This is Nissan Kia of Middletown, Orange County, New York.
I bought a Mazda 3 2008 used off the lot. I had 60-day guarantee and extended guarantee. My 18-year-old daughter was driving and the power steering went out. It is an intermittent problem. I have also had to go pick her up because the car also intermittently doesn’t start. I was told by service that if these problems aren’t occurring when they look at it, they can’t fix it and was advised to let my 18-year-old daughter drive it as much as possible until it breaks completely. They are going to look at it and charge me $100.00 deductible, but don’t know if they can fix it.
There are TSB bulletins on both of these problems on the Mazda site stating these are both known problems with this vehicle, but Nissan can't fix it. I just feel like they got their money and couldn’t care less now. I'm shocked especially knowing that they knew when I bought it that it was for my daughter because I wanted her in a safe car. The 60-day guarantee was no good because the miles were over the limit allowed. The extended guarantee has $100.00 deductible and I haven’t even made the second car payment.
On March 11, 2010, I went to Middletown Nissan to purchase a new car. I left a check with the application for 100. They never contacted me so I called them on March 15 to see when I could pickup my new car. They said my loan application was turned down. Perhaps, I should look at another car or consider a used one but they would call back with my options. They are aware that my 39-month lease expires on March 16 but did nothing other than cash the 100 check the same day I gave it to them. This morning, I called to see what progress had been made and they told me that they did nothing. I asked for my money back and I was told that the owner was out of town and I would have to wait for him to return to sign the check.
Now the lease has expired. This is a large sum of money for me and no one at this business can help me in anyway to get a car or my money back to go somewhere else to find one. Poor customer relations from the beginning and every person I spoke with were rude and offered no help to return my money. As a result of their actions, I am out 100 and I cannot get anyone to return it or help me get a car. I live on Social Security and this is a lot of money especially when I'm trying to get another car. Nissan of Middletown has practiced very deceptive sales tactics and taken my money and produced nothing in return.
I brought my 2005 Kia Sedona to the dealership where I purchased it for repair on Sept. 15, 2009. I let the service advisor, Chris P,know when I brought my vehicle in that my coolant system needed repair. It was leaking coolant from the front and back of vehicle. I was told that I probably had more than one coolant line that needed to be replaced. They said they would take a look at it and call me back to let me know how much it would cost to repair.Less than a half hour after I dropped off my vehicle, Chris P, the service advisor called me back. He said that three coolant lines had to be replaced and the cost, between labor and parts, would run me about $780. When he told me this, I let him know that I couldn't afford to pay that much for a repair right now. I told him it might be a couple of months before I repair it and that I will come pick up my vehicle.
When I picked up my vehicle, I was given a bill for $101.64($94+tax). I was shocked. I asked why I was being billed for anything at all, especially since I told them what the problem was and they only looked at it visually. They did not do any diagnostic testing. He said it didn't matter. They charge $94/hour for labor. He said it doesn't matter whether they spent ten minutes on the vehicle or a full hour, they charge a full hour.
I was very upset and protested this charge. He said the amount I paying now would be applied to the cost of the repair when I bring it back. I told him what if I find someone that can repair it for less and don't come back? It didn't matter I had to pay $101.64 for them to look at my vehicle visually for 10 minutes top. I was never advised that I would be charged a fee to diagnose the problem. I did not see any signs posted either. I tried going to the service manager, Scott P, the next day to see if I could get a refund. He told me that was their policy and they would not refund me the fee.
I feel this is an unfair practice they have. They should let the customer know before hand that they charge a fee, an hour of labor, to diagnose a problem. It felt like they were trying to force me to get my vehicle repaired by them, by telling me that the $101.64 would be applied to the $787.64 they were going to charge me to repair my vehicle. I made a mistake bringing it there.
I decided to go to a different repair shop this past Friday, Sept. 25th. I told the mechanic the problem I was experiencing with my vehicle. I would not get charged anything unless I get it repaired. I got an estimate from him for $420 to do the same repair that the dealership was going to do for $787.
I thought bringing my vehicle to the dealership would be the best thing to do since they know my vehicle best. Unfortunately, they do not treat their customers fairly. I would have lost even more money had I actually repaired my vehicle with them. Isn't it illegal for them to charge anything without warning the customers that they charge for the estimate?
Nissan Kia Of Middletown Company Profile
- Company Name:
- Nissan Kia Middletown
- 4961 Route 17m
- New Hampton
- New York
- Postal Code: