Consumer Complaints and Reviews
That's what this place is, a lemonade stand, because they sell plenty of lemons! Smiley is a cool dude but Todd, that's one disrespectful, arrogant bleep bleep. As I read some of these other posts, I see he ran the "I've been in this business for 20 years" line on some other people besides me. I brought a 2000 suburban from there 3 years ago and I almost died a month after the purchase, because the brake lines broke while I was driving from out of town. I went to talk to Smiley about it but he wasn't there. So Todd, the rude comes and basically tells me " it's an 11 year old car. " What the hell is that supposed to mean? What if my kids were in the car with me? He obviously doesn't care what he puts out on the street nor do they have any concern for the welfare of their customers!
Sad everything there is ** and the warranties are short and will cost you $2100 Mr. Todd (phony **) says . First he gives you numbers, then collects all your documents including your family tree. Amongst collection of YOUR social, he annoyingly raises the price until you fly out the door. Not a quality business. A scam if you ask me.
Went to MAK Mint Used cars last week looked at a 2002 Z28 Camaro. Spoke to a salesman about price. He gave me a price with tax and plates. Went back today with my wife, took the car out for a test drive, liked the car. We then went back to the office to talk, told the sales guy I want the car for the price he gave last week. He called his boss. He said "no he wanted $700.00 more for the car." I told him I was paying cash. I wanted to speak to the owner. He said "no but he will be here in 20 min." So I left then came back and was told "he will be here in 45 min." Willing to work this out.
Last year, I was going to purchase a car from these guys and before I did, I went on the web to look for reviews about the lot. Most of them were negative with people having problems with vehicles shortly after buying (I mean like one and two days later. Sad). I checked out the lot personally, then come to find out that the guys are not professional at all. A good friend of mine knows these guys and he wouldn't even buy a car from them. In my opinion, I wouldn't even bother with these guys. It's not good for public business. They need to be shut down.
I paid over $4200 for a 2001 Volvo, drove it home and when I shut the car off, the a/c blower stayed on. Since it would drain the battery if it remained on, we removed the fuse to shut it down. I called Todd immediately and he said to bring it in since they supposedly put in a new a/c condenser. When we went back to Todd with the car, we were sent to his mechanic. Five minutes later, we were told to go back to Todd. They refused to fix it since we had touched the fuse and said that they were no longer responsible. Todd was informed of the fuse being removed when I called the day we bought the car! I'm sure it was planned to say they had no responsibility for an unsafe car since now the ABS light, airbag light and STC light are all on. See you in court.
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I was delighted by the entire sales staff, especially Todd and Smiley. I bought a 2005 Ford Explorer. It had 112,000 miles on it. After 15 days, the timing chain went. When I called the office (was scared that I had just really lost a lot of money), Smiley answered and he had the best reaction a customer could hope for. He simply said no problem. I had the truck towed to the lot (I was still a little apprehensive). Lo and behold, four days later, my truck was back running better and without one penny out of pocket. Thank you to the MAK Mint Team.
Tuesday the 3/6/12, my husband went to buy a Cadillac. He met with a man name Smiley who was at that time very nice. He tells my husband that car is in good condition. The rotors was new and the brakes new and he did not have much to the car but just give it a tune up as my husband pays for the car for $3000. Smiley said he has to fix up the car before he can get it. He was going to fix brakes and the rotors and clean up the car.
My husband picks up the car on 3/9/12, a Friday. My husband picks me up from work and we drive home. The car was just fine. The very next day, my husband and I were driving to get something to eat. We had park on 125th St. St. Nicholas. A gentleman had told my husband the car is leaking. We then drove it to 117th on First Ave. Shell gas station. Our mechanic said the car was overheating. He had to put a thermostat for $108.65. We paid my mechanic and said that the problem is not the thermostat. It is a big problem, it was the engine and some wiring problems. My husband said he was going to take it back to the dealer and then told mechanic do not touch and take it back.
My husband called MAK Mint. He spoke with Todd. Todd did not sound surprised. He told my husband to bring the car in as we are getting ready to pull off. The car kept shutting off. At this time, we are still in the gas station. We asked the mechanic if we can leave it parked outside. He said it was fine. Now on Monday 3/12/12, I called a tow truck for $220.00. I had to get a tow truck with a flatbed just so nothing happen to this car.
As we get out of the tow truck, these three gentleman come up to the tow truck and had ask what happen. No one looked surprise. Then one of the gentlemen (Smiley) said to tell the tow truck to go to his mechanic up the block and called Danrick. I then told him no, I wanted a refund. He then told me go to the office. I go to the office and behind the desk was a very rude man Todd.
Todd had told me no, this is not how it works. There is no refund and he was going to try to fix it and to stop asking questions and not even an apology. I then told Todd how mad I was and he knew it was a bad car. He then told me, “You think I pressed a button and now the car does not work?” He was just so rude. I then told him, “I could have had my kids in that car and it would have stopped on a highway. How can you sell cars like this?” He then had told me he has been in business for 20 years. Then he had said, “Give me a call and I will give you the mechanic’s number as well,” and that was it. He sent us off.
I then walked over to the mechanic to see if they were legit. I then spoke with Richie. I then told him if he was going to fix the car, not to put old and used pieces in the car. A week or 6 months, the car does not work. He said he does not understand me and laughs. I then called on Wednesday 3/14/12. I called for Richie the mechanic. I asked for him. He was not in. I then spoke with someone else who know nothing at all. He tells me to call back at 5pm.
I then call MAK Mint and spoke with (Joe). He then said, “Let me call Richie to see what’s going on. Can you call me back?” So I did just that. He then had told me they are working on it which was a lie. I then called Richie back myself he then had told me he has not touch the car as of yet he try to get to it tomorrow. Come to find out I have to pay $3,000.00 for an engine and they will not give me a refund. I’m asking for help in this matter and look into this dealership.
In February 2008, I bought a 2001 Acura MDX (which was advertised as a 2005). I traded in a late model BMW and transferred my plates. First, they charged me $450 for the cost of transferring my license plates. When I confronted the owner (Keith) with the overcharge, he got very angry and told me that he could just cancel the deal, and that they gave me too much for my "piece of junk" on the trade in. After a heated debate, he refunded the difference (which was approximately $400).
Before that, the day after I bought the vehicle, I realized that I had left my expired Illinois plates in the trunk of the car. I called the dealership and spoke with Smiley, and informed him that I needed to get my expired plates. Smiley then told me that the plates had been destroyed. On 3/1/12, I went to the department of revenue to pay some parking tickets. To my surprise, my Illinois plates had 12 tickets, totaling $745.
The tickets had been issued to a white van bearing my expired plates. I called Smiley, who told me that he needed to speak to someone and would call me back in an hour. I didn't receive a call from Smiley, and I called back and spoke with Greg. Greg, who was very rude, told me that Smiley was with a customer and that I needed to give him 20 minutes. I explained my problem, and he said that "it's not my problem." I am currently investigating whether my plates have been used in the commission of any further crimes and violations.
I went to look at a used 1997 Honda Civic 5 speed and ended up buying it because it was running good at the time and there were no problems. I drove it home that night because they took care of the plates and registration for me. I drove it less than 5 miles. The next day, I started the engine and it cut off by itself as it was warming up. I tried to start it again, and it would not start. I had to have it towed to a mechanic and there they changed the distributor. The car started again, when I went to pick it up from the mechanic and it drove fine. I drove it less than 20 miles that day. The next day, it would not start again! Someone looked at it and said that timing belt needed to be replaced. I don't even want to deal with this car anymore. I just want my money back! I called the dealer and they keep telling me to call back because their boss is not around. It's been 2 days and they're still telling me to call back in 20 minutes or in an hour.
On December 10, 2009, we bought a used vehicle and we were informed there was no title for it. We waited a week for them to get the title and they then told us the engine blew, so they would give us another vehicle. December 18, 2009, we finally got the other vehicle but it broke down the very next day. After numerous phone calls to Mak Mint, the owner, Keith, agreed to have it towed back to the dealership at no cost to us. We were also told it would be repaired at no cost to us. That was on December 22, 2009, but it has not been. In addition, we found out today the dealership owner (Keith) went to purchase another vehicle for us from the auction, and we have to pay another $250 for this.
To add insult to injury, our payment to the finance company is due on Jan 16, but we have not had our vehicle in our possession except one day (the day it broke down on 12/19/2009) from 12/10/09 to date, but we still have to pay. It gets better; we were told we couldn't get our $1521 downpayment back. They took our money, sold us a truck with no title first, then replaced it with a truck with a rusted drive shaft which fell out the first day we drove it. We want what we paid for or our money back and for their lender to extend the due date of our payments to match the date we have the truck in our possession.
On March 5, 2009, I purchased a 200 Jaguar S Type. After passing inspection, it appears that the Catalytic Converter and Brake Rotors were no good. I brought the car back to the dealer on March 7, 2009 and was promised that these problems would be taken care of on March 9, 2009. I returned with the car on March 9, 2009; however, the problem was never rectified. On March 10, 2009 around 6:30 pm, I brought the car back to see why the delay and was told to drop the car off the following day and the problem would be taken care of.
On March 11, 2009, I wrote the boss, Mr. Harry **, a letter expressing my concerns and was told to bring the car back and he would refund my money. However, he once again attempted to fix the problem and, lo and behold, not even a month later, the engine light came one and the problem persists. I am asking for a complete refund including my car that I traded in or compensation. As of today, when I attempted to return the car, I was told the boss was not there and they will not accept the car. I am asking for your help in this matter.
MAK Mint Used Cars Company Profile
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