Consumer Complaints and Reviews
Much like what Vincent in the Bronx said, we got the offer in the mail and we were misled. However, my husband decided we would go through with it, even though we had to deposit $100 and our payments went up! We waited for 5 hours for the deal to be completed (silly, I know). These guys are as dishonest as it gets. We were told that the payoff on our trade-in would go through in 20 days following the purchase, that was on August 28, 2012. Up until now my trade-in has not been paid off! I've called every week for the past 4 weeks to speak to Doreen or Bill who I was told is responsible for payoffs and no one has had the decency to call me back. Now the finance company for my trade-in is calling me for payments and threatening to put me in collections! I have an excellent credit history and because of these underhanded business practices it may be ruined?! Hyundai is a great brand - but get yours someplace else, not JM Hyundai.
We received a letter from the dealer in regards to a trade in. The letter stated that we could upgrade to a 2012 or 2013 Sonata with the payments either being the same or lower. That was never the case. They asked us for a "small deposit." We put $200.00. Also, the letter stated no money down, and there was a thousand dollar voucher, which they totally ignored. The salesman (JC) told my wife that he would take care of everything. So, we went there last night (9/12), and we waited for 2 hours for JC. But he never had the decency to come and talk with us. So, the financial manager Thomas (not a nice guy) said he could not help us. When we asked for our deposit back, the other salesman, Peter, said it would take at least until the middle of next week to have our money refunded to our checking account. This whole experience was very distasteful, and I would like the matter to be investigated because we were misled.
I went to purchase a new 2012 Tucson. They gave me a great deal on trade-in. I put down a deposit. I found the car that I wanted. I went to pick up the new car. They said they could not give me what they said for my trade-in. The price of trade-in went down from 24000 to 21000. I got the deposit back and walked out fuming. The ad in paper said they would give up to 3000 dollars over the book value, plus 3 payments on car. The ad is very misleading.
I made a deposit for the 2011 Hyundai Elantra Ltd in March and was supposed to receive it in one week. One month went by and still cannot get this car, and I cannot even get to speak to the salesperson. He was always busy when I call and never returned my call. Finally, I spoke to him after 3 weeks of calling and he cannot give me a date when I can have this car. I asked for a refund which I was supposed to receive in April 11. Today is June 8th and I still cannot get my deposit refund to me and the salesperson always with a customer and never return my call. I end up getting this car from another dealer.
My experience with JM Hyundai was a good one. I think they need to hire someone to investigate this negative press that they have. I saw on another consumer site that white people will be treated badly there. I could not have laughed harder at that comment. I have to admit that after reading all of that stuff, I was guarded when dealing with them. And do you know what happened then? I got a car! It was painless. I did not have one of these confrontations and issues that I read about. It taught me something about the power of perception. And I just had to make my contribution not because this dealer offered me anything, just because it is right.
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I purchased a new 2011 Hyundai Elantra GLS on Sat. 4/16/11. Since the time of purchase, I had to return it for service twice. I am in the process of returning it today for the 3rd time for the same issue. They report it's a electronic issue. Each time, they say it's repaired and I pick it up, the same problem occurs. This car is not a month old. I have only driven it on 5 occasions. The dealership doesn't seem empathetic. They acknowledge that the car is a "lemon" but they avoid me each time I try to speak with a manager. This has caused me not to want to drive. I fear for my safety. This has been stressful. All I want is a car that works. I am paying for a vehicle that is rarely in my possession.
I purchased a 2011 Sonata from JM Hyundia. My sales person was Rich and my experience was fantastic. I purchase many cars in my life, but the service that I received was exceptional. I would recommend before anyone purchases a car, they go to JM Hyundai and experience their service. Congratulations, JM Hyundai! Thank you!
On November 5, 2009 I purchased a used 2005 Chrysler 300M car. I put down $1000.00 cash and my old van which has a value of $1500. I pickee up the car that Friday November 6, 2009. I drove it on my way to New Jersey when I noticed the whole front was swerving, I called JM Hyundai about it and was told to bring it back that Monday, so I did. After I picked it up the next day, I test drove it with the service manager and again the same problem.
A couple of days later I went back and the car wasn't repaired because the part was still not available, that was when I was given a loner car. So on November 24, 2009, I was called to come down. My wife and daughter came with me. We spoke to manager Robert and told him since the car wasn't fixed then to take it back and put the down payment of $2500.00 on the new car, he said he will. When my daughter asked for a written paper on his verbal agreement, he said no, that his word is good enough.
When the time to get the new car, 2010 Elantra Touring, the $2500.00 wasn't added. I had to put another $600.00 down. Robert wasn't around. So I called him and told him what happened. He said he called me back but never did. I went to the dealership and confronted him, then he told me that I lost the $2500.00 to pay back the first used car loan, or pay higher taxes on the new car. I also showed him about the two new keys I had to buy at Chrysler's dealership of $399.00. He said to me to sign a paper to request a refund, that's over 5 weeks ago and every time I call about that, he says it's in the mail. It had brought me loss of sleep sometimes, and anger. I don't know what to do.
I was informed that the 13 year old car title still had the GMC lien on it and that I must wait for GMC to release their lien before I could use the government's cash for clunkers rebate to purchase a new car. I informed the salesman that I would not be financing and the car must have an alarm. I also told him to make sure that the car did not have any scratches to which he replied none. I sat at the dealer all day. I told the salesman and manager that the car should be taken off the display floor but they would not comply. At the end of the day, I was told I must take the car home and that if I did not have a check for the full purchase price I must finance. I again said to the manager and salesman I would not be financing, that the car must have an alarm, plus that I could not take the car without one.
I was directed to the manager's office. The manager told me that it was the last day of the cars for clunkers program and that if I did not purchase the car and take it home "today", I would lose the rebate which should have been $4,000. He began with a finance rate or 9.9%. I said I would not be financing. He said if I did not have a check for the full purchase price I had no choice. I told him I could not take the car home anyway because it did not have an alarm. He then offered me a deal where he would lower the finance fee and use the banks money to add a remote start alarm and an insurance plan. He stated that it would not cost me a cent! He also stated that having the remote start alarm installed at the dealer was imperative to the cars warranty. I stated that I would pay the car in full the next day. He replied that I must keep the car financed for 90 days and that if I paid the balance at that time it would only cost me $68. I was hungry, tired and stressed out but I did not want to lose out on the cash for clunkers so I went ahead with the deal.
I noticed that the figures on the bill did not add up to what I had agreed to so I returned to speak with the manager about them. The manager with whom I had dealt was not available. I spoke to one of his partners but he could not help me. I also asked his partner about the paint job on the car because I was noticing some strange swirls and it seemed as if there was no protective coating. He responded that every spec is visible on black paint; that I should wash and wax it. I returned again but after all was said and done the manager showed me my signature.
A bubble developed in one of the tires and the engine had a strange idle so I brought it in for service. The serviceman told me that the tire had to be replaced but he would not do it under warranty. I asked him about the paint and the strange swirls on the car. He told me it was from washing. I reminded him that the car was new. I spoke to the manager at the car wash and he said that washing the car would not create such swirls. I have since replaced the tire out of my own pocket but I do not know what to do about the paint.
Due to the fraud perpetrated upon me by the management at JM Hyundai, my car has cost me an extra $3,000 to $4,000. Not to mention, the many hours of stress and loss of time.
JM Hyundai Company Profile
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