Consumer Complaints and Reviews
My father, owner of a 2014 4wd Limited Edition Ford Explorer took his vehicle to be checked after hearing clicking noises that seem to be due to a recall. He went to City World Ford located at 3850 Boston Road, Bronx NY 10475. He was informed to leave car for examination. After 2 days my father was called and informed that car was ready to be picked up and that nothing was wrong with it. My father informed them that clearly they had made a mistake! The car was clearly not functioning correct!
When he went to dealer to pick up his car he asked if possible for a mechanic to drive the car around to hear the noise. The manager ** rudely shouted to my father that he didn't pay his mechanics to drive around to hear noises on the cars. He continued on screaming "take your car and go!" This experience has left my father very angry. He has never been treated this way and I am grateful that he did not get sick. My father suffers from heart problems and I worried that this anger would lead to worsen his health conditions. This whole experience has made me consider of any future purchases with Ford. This location should seriously be reviewed and new management and staff should be considered.
I used AMEX trucar site to get the price locked in. Called before I visited the dealership and was assured that price is right and they have a vehicle (even sent me a VIN with sticker). I came in within an hour and put down a deposit right away. As soon as I got home I get a call with "price adjustments," they can't honor the price they just accepted a down payment on!!! This is a classical bait and switch shop that takes your money first then switches! Stay away as far as you can. Zuedi of City World Ford does not return my calls anymore, everyone there knows me by my first name now since I am trying to get my deposit back for over a month now with no success.
Several times I have gone to this dealership with a newspaper advertising looking for a specific car and only twice the car was there. One time the sales manager called the police on me. Why? because I was using my cell phone at the dealership to call the Better Business Bureau. The dealership had a huge sign on the wall with their license number given to the dealership by the Better Business Bureau. Watch out for City World Ford with their games to get you into their dealership. Also you call, ask about a certain car. You ask them if the car is available. They will tell you yes and when you get there, they excuses as to why the car is not there. This has been my experience with this dealership. Also I did buy a car from them once, it had to go for repair three times for a check engine light and they had the car for almost 30 days. They couldn't figure out what was wrong with the car.
Originally, I took my 2005 Navigator to this facility. My original complaint was loud engine noise. My car had a check engine light for catalytic converters. 4 hours after I took the car in, I received a call from them stating they had finished the diagnosis. When I picked the car up, the salesman told me that I had to replace the catalytic converters for the loud engine noise to go away. So I did, and no difference at all! I returned to the same repair center (stupid me) and asked to have the car diagnosed again by another mechanic. This "mechanic" said that I need a new engine. Just like that, no further explanation or troubleshooting. I asked him what was the problem specifically - a piston, valve? He said, "You should change the entire engine."
These guys are not mechanics. They are part changers and check engine light readers. They do not know how to diagnose. Solution is, go across the street to the Ambulete Service (CitiCare) mechanics. Ask one of them for advice. Their entire fleet is Ford trucks, and they are way more experienced and knowledgeable than the ford dealer in Zerega.
I called at 10:15am and spoke with the saleswoman. She said the car advertised on the web was available. I got to the dealer before 11am and spoke with the same saleswoman. She passed me off to a big, black male who said he had to check where the car was located. Then he walked me across the street to a car lot. When we got there, he said that the car I wanted was sold, but he could show me some other cars. In short, they lied to me about the car that they advertised on the web.
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I took my car to the Zerega facility in the Bronx after my differential leaked. They located an available rear end, installed it, then haggled me on the price. Supposedly they replaced it with a fully approved inspected rear end. After 2 weeks, the car made a funny sound like a rattling can. I took it to the nearest mechanic because I could not risk driving it 10 miles to Zerega and ruining something further. The local mechanic reviewed it and stated that City World Ford left 2 screws loose behind the brake pads hence I could have had a major accident.
Were these screws left loose on purpose so I could return with a new problem? Probably so. Once I was told this, I got a testimonial from the mechanic and called Ford. They stated this was hearsay and that I should have taken it back to them but had I done that, it could have caused me to have an accident or ruining something further causing more damage and repair work.
A month later while driving on a 2-lane highway in the middle of New Jersey at highway speeds, the rear end blew up and my car spun and stopped horizontal across both lanes driving side in the way of oncoming traffic. Immediately, 3 cars were coming right at me and I braced for impact or possibly death. Luckily by some sort of divine intervention, all 3 cars were compact and were able to turn on time, and squeezed through the small opening on opposite sides of my car. Had any of those 3 cars been midsize or larger, even if they would have turned on time, they would have not fit through the little space on opposite sides of my car and hit me definitely.
Once I saw a gap in traffic, I jumped out, called 911 and they came and had to close the entire highway down to have my car towed and I was taken to the hospital for shock and being deeply shaken up. I towed my car to the dealership again, irate as ever as I almost perished and the manager had an attitude like noting happened. He told me they fired the previous guy who quoted me the price stating he quoted me the wrong price like it had something to do with me and also stated he knew not what this would cause. Meanwhile, I had a 6-month warranty on the part and he knew this.
My car only has 90,000 miles so it is not old like that and this should have not have happened. However, shabby work and lousy service and bad installation with no inspection review or regard to care almost cost me my life. Oh, yeah and $900. Now they once again, have had my car a week with a runaround on finding the part. When I call, they transfer me around. It takes like 5 repeat calls to get a hold of someone and I have a rental for the last 5 days so tag that unnecessary expense to the total cost of my repair.
It is a sad state of affairs when you are treated as such and provided such garbage work from a renowned name such as Ford. I would expect this from Tito Auto Mechanic or Pablo's Repairs (made up names, you get the gist) but not a reputable name such as Ford. Does Ford know this and if they did, would they allow their name to be tarnished as such? I will called Ford higher ups to see if I can file a formal complaint. Stay away. These people are **.
I purchased a certified used vehicle on April 2011 from City World Ford. I paid $16k plus taxes, special fees by dealer with an end cost of $18k. I returned the car in May 2011, only owning it for less than a month. I had electrical problems and flooding to the car. When I first spoke to manager, he acted like this was no big deal. I took it to services and they had the same attitude and did nothing to the car. To make a long nightmare short, the car was a used 2007 Mini Cooper with low miles. Buying it from City World Ford was the biggest mistake due to the unreliable customer care at Ford.
This is not the first time I have gone to City World Ford (Bronx Ford) Service Department on Zerega Avenue in the Bronx for service and experienced the constant uncaring, "blow-you-off", unhelpful attitude of the service department personnel.
They never seem to have anything in stock. They always tell you they have to order this and order that and how you must call them (not the other way around as with most properly operated businesses) to find out parts availability. When you voice your concerns in a pleasant and respectful manner, they (as mentioned) seem to not care and they pretty much blow you off and are unwilling to help you out.
I experienced this twice in the last year (safe to say this will be definitely the last time I ever go there!). First, I had to wait a day and a half to get 4 tires installed and a balance done (most auto repair facilities and shops can do this within a couple hours) and when I voiced my displeasure for having to be without my vehicle for that amount of time when I could have (and I should know better next time) had it done elsewhere, the representative at the time (stocky Indian fellow) gave me nothing but sheer attitude again. He pretty much blew me off yet grew quiet when I threatened to take my business elsewhere.
Today, I became interested in getting a single tire that had a slow leak replaced, replacing a damaged ditch light, and installing a new safety belt clip (the latter 2, I had been informed, I need to get done at a dealer service shop), and again, they never have anything in stock. They told me I have to wait several days before they can get it. They never gave me any sort of a price quote or anything. The guy who handled my concern seemed to be very disinterested. He seemed more focused on whatever he was doing on his computer rather than remotely trying to help. Needless to say, I left and I have no intention of ever going back there. I was one of at least 3 people who voiced displeasure for their "quality service."
To anyone who reads this, do yourselves a favor and do not go to Ford Service on Zerega Avenue!
City World Toyota delivered my 2011 RAV4 with a dent on the driver side door. After waiting a week for general manager Rick to come in, he told me that the only thing that he can do is to fix it.
City World Ford Service Department misdiagnosed my 2007 Expedition 3 times. They tried to reprogram the PCM, then they tried injectors and coils, and finally they said new spark plugs would cure the problem. We paid for all this work and no result. I took my truck to another dealer, All American Ford. They diagnosed and repaired the problem. City World service manager took a no care attitude to the wasted money on parts and labor. I will never buy a car or service my vehicle there ever! The engine is destroyed. Now we have to pay $1800 with the special warranty to repair our vehicle.
I went to purchase a car and put $2,000 down for a payment. The dealership told me I needed a co-signer so I told them to disregard the deal and to just refund me back the money now. They are giving me the runaround to credit my money back to my card. I spoke with several people and still no money is refunded.
After agreeing upon the price of the vehicle, the finance manager put in a $995 charge for what he called a dealer prep fee. This a totally bogus charge that they don't tell you about when negotiating the price of the vehicle. This proves the notion that car dealers are unscrupulous and dishonest people who will sell their mother's soul to the devil to make a dollar profit! Buyers beware!
Sold me a 2005 Jeep Liberty sport newly inspected(by them). Brought the car to an authorized NY State inspection station for insurance photos and owner told me car would not pass inspection with current tires on car. Took car to my mechanic (authorized NY State inspection) and asked if car would pass inspection he told me no way not with the tires on the vehicle. I was promised tires from the dealer but they are stringing me along. Tires are clearly dry rotted and are the original tires sold with the car in 2004 and they passed it through NYS inspection
City World Ford Lincoln Mercury Company Profile
- Company Name:
- City World Ford Lincoln Mercury
- 3305 Boston Road
- New York
- Postal Code: