Nissan Reviews

I purchased a 2013 Sentra SR for my daughter six years ago. Since that time, the vehicle is currently on its "third" CVT with the dealer claiming it may require another CVT after putting less than 30K on the current one in less than two years. This car has been meticulously maintained throughout its life. When the CVT failed, I spent $6000.00 for Nissan's "Remanufactured CVT". That transmission lasted less than two weeks before failing requiring another transmission which was replaced under the dealer one year warranty. We do believe it could possibly be its fourth transmission with the original being replaced by the first owner. The Carfax is unclear on that based on how that service was entered by the Nissan Dealership. Regardless, even having to replace it once on a vehicle with less than 70K is ridiculous!

Never again! On 7/29/2022 my husband and I purchased a 2018 Nissan Sentra SR for our 16 year old from Dean Team Hyundai in Ballwin, MO for $18k. Within a year, we noticed the aspen white pearl paint beginning to peel in several areas. Despite multiple attempts to seek assistance, we were denied support. After researching, we discovered that Nissan was made aware of the defective paint/primer issues way back in 2013 yet continued using the same paint process and is unwilling to offer remediation. A vehicle of this age should not experience such extensive deterioration, impacting resale value and appearance.

Avoid Nissan at all costs. My 2016 Sentra’s transmission failed just after their pathetic “extended” CVT warranty expired, and they refused to pay a single cent—even though this is a known defect. I was left with nearly $10,000 in repairs, towing, hotel, rental car, and stress, all because Nissan built a faulty car and hides behind technicalities instead of standing by their product. Jordan **, the arbitrator, was completely useless in resolving this—another example of Nissan’s total lack of accountability. Never buying a Nissan again.

I am very disappointed with Nissan. I returned a lease vehicle and purchased and brand new vehicle. Nissan sent out a customer loyalty waiver for up to $500 which I had a balance of $490.48 which obviously covers the remaining balance. Their customer service department would not honor the waiver and stated that they would send me to collections. I met all the requirements for the waiver to be accepted but they keep giving me the runaround because first they stated that they don’t see a new vehicle on file which is a lie, then they states that they can’t waive the fee. The dealer has to waive it which is another lie and the finally lie was that the department that waive fees are all in a meeting. Full of lies, lies and lies!! They offer all these things and do not honor it.

Our 2022 Rogue has been in the shop since January 14th 2025 due to a bad engine at just 57k miles. Although it’s being replaced under warranty, the engines being sent by Nissan are also bad. We are now waiting on our 3rd brand new engine. When calling Nissan they don’t return calls timely and don’t take any ownership of the issue. They are saying they will only give us the standard 1 year warranty the engine comes with. I have emailed an executive with also no response. I will make sure everyone I know understands how terrible of a company Nissan is. We now have to put our daughter and grandson into an unreliable car, assuming we even get the car back at some point.

Nissan Customer service/Pricing. Had to bring my Nissan Rouge back twice to repair/replace the door and wheel well rubber. Faulty right after purchase. Customer service the second time was horrible. This time my service quoted me a much higher price. My salesperson, Aaron, seemed disinterested in anything I said.

I got a 2019 Nissan Pathfinder 1 year ago. Well I reached 11 months and the trans case is leaking and I was told I have to pay $6000. This is not fair to me as a customer because I was told I was 3000 over my warranty. Unbelievably when they have transmission issues already. I would NEVER recommend Nissan to anyone!!!!

I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan. As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament. This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan.

I would like to express my complete dissatisfaction with the Nissan Consumer Affairs. The past four weeks of dealing with them because my 2022 Rogue motor went out, has been atrocious. My vehicle was at the dealership for three weeks before a representative was even assigned to inspect it. During that time, the dealership advised me to contact Nissan Consumer Services for updates, which I immediately did. Unfortunately, each time I reached out, I received no helpful information.

Our company bought the third Nissan NV van on 4-14-2020. On 12-11-2024, we had our van towed to the Nissan dealership in Akron, OH, and they told us that the engine would need to be replaced. The engine was just out of the 100,000-mile warranty by 21,116 miles. We have two other 2016 Nissan NV vans well into the 200,000-mile mark with no issues. This van had an inferior engine. The dealership said it was out of warranty and could not do anything but charge around $20,000 to repair it. So we took it to a local mechanic, who put in a new Nissan engine for $16,000.