Mr. Transmission

On 1/11/2010, I took my car (2002 Saturn) to be checked. Two days later, I was told that the transmission needed repair ($3,339). I paid by credit card, and on 1/22/2010, got a call from them saying that my radiator needed replacing ($537). I paid by credit card again. Four weeks later, I was told that car had major electric problem (not told what problem--only that they would not charge me). The car was taken to their Buford shop to fix the electric problem. Today, 3/3/2010, I still do not know when they will finish the repair. They only told me that a part from New York is on its way. My wife is getting very upset with me because I am using her car, she is missing appointments and I do not even know what to tell her.

I had to bring my 2002 Honda Odyssey into the shop as the transmission was having problems. I found the staff very knowledgeable and polite. Not only did they fix the car to my standards, but they fixed the problems with my other car as well and offered me a discount to do it. Not only will I go back there for normal tune ups, but will also refer them because it was so easy to do business with them. Plus their prices are extremely reasonable as well.

I went there for a transmission problem on 11/14/2009. They said that they would look at it and give me an estimate of the cost. Also that it could be repaired and returned on Monday 11/16/2009. They called on Monday and said that the repair would cost $2,200.00. I informed them that I cannot afford that price and please return my car. I also rented a car to get back and forth to work. It is now Wednesday and I still do not have my car back. They claim to still be putting it babk together.

I TOOK MY MOTORHOME IN TO HAVE THE BRAKES FIXED ON IT.THEY TOLD ME IT WOULD TAKE A COUPLE OF WEEKS.THEY KEPT GIVING ME THE RUN AROUND AND MADE ME PAY FOR REPAIRS UP FRONT.THEY KEPT RAISING THE PRICES ALSO.AFTER 5 MONTHS AND ALMOST $1,500 LATER THEY CALLED AND TOLD ME IT WAS READY TO BE PICKED UP.WHEN I WENT TO PICK IT UP I WAS TOLD I HAD TO PAY $269 MORE AND THAT MY BRAKES WERE STILL MESSED UP. THEY SAID THEY ARE NOT QUALIFIED TO FIX IT.AND I COULD TAKE IT HOME BUT IT WAS NOT SAFE TO DRIVE.THE BRAKES STILL HAVE THE SAME PROBLEM WHEN I TOOK IT IN.

I have been having car trouble, now going on 8 months on my 2001 Isuzu Rodeo. I got my transmission serviced/rebuilt with Mr. Transmission in Marietta, GA on South Cobb Parkway and had to pay for a rebuilt transmission for $3,700.00. I had so much trouble with the transmission that Mr. Transmission kept my SUV for over 3 weeks and they had to rebuild the transmission twice. I received an 18-month/18,000 mile warranty. I moved to the DC area around October 2008.

After the transmission went out in my car I began shopping around estimates. After receiving a couple for over $3000 I ended towing my car to Mr Transmission on Peachtree Industrial Dr for an estimate.I received a call from Alan Polson (owner) after they inspected my car and was informed they could easily fix my vehicle for $998. I repeatedly asked Mr Polson if he was sure he could fix the car for the amount quoted and he assured me I was in good hands. He proceeded to explain to me standard procedure for his shop was to go ahead and get payment over the phone. (Ive never had to deal with a body shop before) I gave Alan my credit card number and made payment in full for $998.