This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
After getting a confirmed internet price and confirmation that there was no cost for dealer added accessories I went to buy a truck. Everything changed (prices and guarantees) when I arrived. The internet salesperson conveniently wasn't there. They all acted like this was the first time this ever happened. I feel that I was misled just to get me to the dealership. It is easy to say the dealers all the same, however, had a great experience buying a CR-V from a Honda dealership earlier this year. Do yourself a favor and go somewhere else.
I took my 2016 Maxima in (scheduled for first thing in the morning) due to the front radar acting up which they said was due to bug splatter. The next day the radar is acting up again so I will need to take it to a different dealership now to be fixed correctly. They also informed me of a recall on the ABS actuator and said it would be completed by the end of the day. I called at 4:30 and was informed that it would not be completed that day but it would be done for sure in the morning. The next morning turned into the afternoon before it was done. Nissan books the repair at 2.6 hours, not 2 days! Avoid Midway Nissan like the plague. This was not the first issue I have had with them but thought I would give them another chance, lesson learned!
I took my Nissan Altima in for a recall. Alex was my service advisor at Midway Nissan on Bell Rd Phx Az. They were done with the work by 1 pm on a Saturday. They never called me. I called them 4 times and left voice mails. Alex never called me back. I called again. Jorge answered this time and told me that they were closed and that I would not get my car back until Monday. I had to go in and argue with a sale rep because they never call me back to let me know what was going on. I needed my car for work Monday. If they were going to keep my car I would of expected a courtesy call to let me know I needed to rent a car for 2 days. The sale rep said it's a different department and they didn't seem to care.
They were done with the work at 1pm and they left the keys in the sales front desk department without telling me anything. Also they claimed to have checked my battery and a couple days later my battery died. It was full of corrosion. I called them once more and they said, "Bring in the car," I told them, "How? It won’t even start." and it was already 430pm. Jorge told me “let me remind you. We close at 5pm”. I had to go buy a new battery. My car is only 1 year 9 months old. I had to walk to a auto part store - buy one - walk back because I couldn’t miss a day of work. This is unacceptable and they are not helpful at all.
My leased Altima battery went dead and Pinnacle Nissan was closer to work. I decided to look at the Nissan Kicks, looking for lease end options. I was greeted and talked to by a very nice person that led me to his abusive egotistical ** sales manager. Long story short, I left. While driving I called Midway, closer to my house. I spoke to JC and told him my issues with Pinnacle and what I was looking for. JC was quick to pull up my information through NMAC and told me, "No problem. Come in." I was then assisted by London, he more than went out of his way to help me find a Rogue that I would love and be in my price range. He was working close with JC checking the entire lot for the best option available.
I really can't believe how much time London spent super focused on finding this Rogue. I can't reiterate how happy I am that I met London and JC. They both went above and beyond to help me and make sure I was happy. I did read the other reviews, don't believe in the non-buyers. No one, I repeat, No one can purchase a Titan for 250 a month!!! Hell my Rogue is 500 a month and I'm super happy with the way I was treated during my purchase. A week after purchasing London will still take my calls, I have never had that in the 30 cars I've purchased. Usually the salesman just avoids me because the deal is done. When you really try to help and care about people you will succeed! Just remember "customers" be realistic.
Tim went above and beyond for me when I went to get factory recall work done on my car! He noticed too other issues that I had not mentioned and had them fixed for free under my warranty. The work was also done hours before it was promised! I recommend anyone needing their car fixed to go see Tim at Midway!
- 1,280,583 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have been taking my 2007 Nissan Xterra there for years. The service I had was always great, called me back promptly, didn't keep me waiting. He is gone, and I was assigned to Caesar. My service engine light had come on, and the truck was not running right, plus the A/C was blowing hot air. I made an appointment for 9 a.m. on July 5th. I had a little scheduling problem with AAA Towing - they were going to be a little late. I called to reschedule and was told that all of the Service Reps were booked solid for the day. However, the woman on the phone promised to give Caesar (not sure of spelling) a message asking him to call me (a high priority call back she said). That was 9 hours ago. I never received a call. Extremely poor customer service. I ended up taking the truck to a AAA Service location. I will never go back to Nissan Midway. I really miss Travis ** - he was awesome.
I was told I was qualified for price and payments before even making the 1 and a half drive to the dealership. To make a long story short(er), it took 4 hours of waiting for them to tell me that Karla had bold faced lied to me about everything. The payment went from $400.00 to over $900.00 with thousands down. They are liars and will do anything to get you in there to waste an entire day based on lies. All the Yelp reviews are correct and cannot be deleted by the company unlike Google. They are untrustworthy liars. If I can save one person from being made to feel an absolute fool then it was worth the time to write this. The only positive is Collin, I don't know how this honest, nice salesman ended up with such a disgusting, shady dealership.
Love my new Highlander - Had such a great experience at midway Nissan! People there are great. They try very hard to make you happy and to get you into a vehicle that you love and need. I left very happy with my new vehicle and payment plan that was set for me. Thank you Midway Nissan!
Contacted them because I just shopping online, when I came in everyone greeted me with manners. Such respectful staff especially the salesman who sold me my 2017 Rogue. Thank you Chris ** for making this happen and being able to work with my situation.
We purchased a Nissan vehicle. Our mechanic discovered a problem with the ABS brakes which was not a maintenance issue. He said that since it was a safety issue, the dealership should repair. We took it to them and they refuse to work with us. We have been waiting for over a week for someone to call us back. I don't want my young daughter driving an unsafe car. DO NOT BUY A NISSAN and especially do not go to MIDWAY NISSAN. There is a HUGE difference between service at my Honda dealership and Midway Nissan. I guess they don't have enough DEATHS from this type of problem for them to care.
If you are considering doing any kind of business with this dealership, heck even if you wanted to work here I would stay clear away from this company. Danny **, one of finance manager down there was a horrible representation of the company. I asked to use my own financing and he found 30 different ways of why he wasn't going to do it. Then proceeded to tell me that wherever else I go don't get upset if they kick you out of the doors when asking for a good deal or using my own financing. I'm 35 years old and have purchased 8 cars in my lifetime. I bought my first car at 18 from a used old car lot and still experienced a much better experience then I did at Midway. They make up stories and try to run your credit 80 different times to who they want you to use until you tell them to just please stop.
I have over a 700 credit score and they wanted 5k down just to get a deal done on an expedition. They value any trade-in at 4k less than the average competition at any dealership and the expect you to put that much down on a new deal. I decided to just go down to Earnhardt Chevy instead and ended up purchasing a 2016 Tahoe with a low interest rate through my own financing and a trade-in. I only put down 1k just to make the deal sweeter and because I was happy they could get what I needed done after dealing with the shady mess from Midway Nissan.
I then followed back up with Danny ** to tell him how dissatisfied I was with my experience and Earnhardt got it done. Most civilized managers would say "hey thanks for your time" and apologize about my experience and maybe even let me know to consider them in the future when I look for a different vehicle years down the line. No, that would be too civilized for him. He decided to tell me that I don't have anything better to do and no one to call so I wasted my time calling him. He then later said that once the bank takes my vehicle then I should come back and see him for a vehicle. And I've never had any repossessions in my life and have paid off almost every single one of my vehicles or trade them in with positive equity. He mentioned things that were untrue about my credit such as paying my bills and again, I have over a 700 credit score, I don't have any late payments since the recession 7 years ago.
It's 2017 and you wouldn't someone be this childish but I was sadly mistaken. Don't ever do business with Midway Nissan in Phoenix. It's the worst experience ever. I smelled the BS when I walked in and super glad I didn't want to do business with them. Very misleading, dishonest and rude folks around there but mainly this Mr Danny ** guy. Stay clear. I guarantee you will hate the experience. Please consider the other reviews up here as well. They are not correct. Going to a different dealership will clearly show you how shady and horrible the business they run is. Save yourself time and a headache, maybe even a migraine. I'm usually a very nice guy and I've never written a bad review. I often times don't even write a review if my experience was bad and take the time to write out great reviews for companies. But I would encourage you to not communicate with them because they will make you upset.
As for the rest of Midway Nissan I can't speak for the entire staff except that they lie and make up answers to get you to put more money down and use their financing. If you mix it all up it's all bad there. They need to clean house with this Danny ** guy as soon as possible so the morale for customers can be regained with respect and dignity. Please save yourself from them. Thank you.
If I could give the SALES DEPARTMENT a '0' STAR RATING, I certainly would. Let me explain. I found a pre-owned Nissan NV200 van through the autotrader.com and emailed an inquiry to Midway Nissan. Received a prompt response from JR **, one of their sales managers, who confirmed that the van is available and that the E-Price is $14,191. We stopped by the dealership, test drove the van, and, after looking at another comparable van, decided to come back and purchase the NV from the Midway Nissan. When we came back and sat down to make the deal, our salesperson Scott **, mentioned that there is an additional ~$1800 in 'fees' applicable to a pre-owned vehicle. Keep in mind that this was in ADDITION TO the finance doc fee, the sales tax, registration/title fee, and the nonsensical $400 paint coating... CLASSIC BAIT AND SWITCH.
But wait, it gets a whole lot "better". I politely referred back to the E-Price that JR provided IN WRITING, where there was absolutely no mention of the additional $1.8K fee and asked to see him and explain what's going on. To make a long story short, JR stopped by our desk and said that the best they could do is sell us the van for the E-Price he quoted via email $14,191 plus the paint coating, tax, title/license fee for a $16.5K out the door. This deal was contingent on us financing $7500. After a bit of a back and forth, we agreed on this and shook hands. We signed the papers, called our insurance, added the van, and were getting ready to wrap up the loan portion with the Finance.
AT THIS POINT, Scott came up and said that the General Sales Manager, Edward **, 'got a wind' of this deal and is refusing to honor it since, as we were told, 'they were losing too much money on it'. After spending close to 3 hours at the dealership, agreeing on the price and signing the paperwork, you can understand that this turn of events was 'shocking', to put it mildly.
Even if the mistake was made in pricing on their end, instead of 'owning' it and upholding their end of the deal, they bailed. I bought a number of cars over the years with various car makers/dealerships and had all sorts of 'surprises' thrown my way when working the deals but NEVER IMAGINED THAT SOMETHING LIKE THIS COULD HAPPEN. Luckily, we have the paperwork and I am planning to take this up with the Nissan Motor Customer Relations as far up the chain as it is going to go. If I were treating my clients like this, I would be out of business a long time ago... This type of business practice cannot and should not be tolerated.
After coming an hour away to look at car on the internet, test driving it, liking it, go to make a deal. After a few hours had to involve brother to cosign, getting all his info to make the deal happen, a total of four hours have passed at this point, coming to a understanding on where we need to be with a payment. The salesperson goes off to manager office then comes back to say the car was sold to someone else. The salesperson claims to be mad about the situation not knowing it was sold to someone else. Says he is going to make it good for us. Finds another car but for 40000 more. Another hour goes by. Went to talk to manager to explain what happens only comes back to say the payments will be 80 dollars more per month. More than what we told him we can afford.
At that point we walked out only to get a phone call from the manager to ask why we were upset. I told them I was going to write a very bad review about them. The manager asked why I would do that. When my brother asked them to remove the inquiry from his credit, they said they would do so only if I wouldn't write a bad review.
Beware. You may not have a brand new car. If you bought a 2017 Nissan Versa red in color with vin number **. I can provide proof of insurance where my daughter purchased this exact Versa and was forced to return when she wouldn't put more money down. Beware. You have paid brand new price for a previously driven vehicle. I can provide proof if needed. Check your car fax.
They post one price then tell me for that truck about $4000 more just got off truck so tint this much and this that. Had to stop on test drive just to get gas. Don't post ** for one price. And when I show up tell me it's about $10,000 more. Think there is a law against that. Speaking to lawyers now. Turn around. Do not deal with this dealership.
I have purchased more than ten vehicles and this experience was straight out of a horror flick! UNBELIEVABLE! I got out of there but had to threaten to call the cops if they didn't return my car keys! SERIOUSLY?!! It was like I was being held hostage after refusing their ridiculous offer. They took the advertised price and added $3,000 for inspection fees and document fees. Oh! And they added another $1,000 because I wanted to pay cash instead of financing the car. WHAT!?! Since when?! To add insult to injury, they showed us the online blue book value of our potential trade-in at $2,500, but stated they could only give us $500 because of the mileage! Um, the mileage is INCLUDED on the blue book valuation! In the end, they offered me a "deal" which amounted to paying the sticker price of a BRAND NEW vehicle, but for a 3-year-old car with allegedly 7,500 miles on it. Um, NO THANKS!! All I can say is, STEER CLEAR of Midway Nissan.
A Tale of 2 Dealerships: A few days ago we drove 70 miles across PHX traffic to see a specific used Midway Nissan PU advertised in two different places. We made an appointment the day before and confirmed their advertised price as well as the out-the-door price with Midway sales staff. Before leaving home the next morning, we called to reconfirm vehicle and sales staff would be ready when we arrived. Alas, neither were and we had to wait and then took a long walk (which was probably good for us) to see the vehicle in the far back lot. The salesman continued to tell us how honest and above board he was. Turned out NOT to be true. We test drove it and Sat down to negotiate and pay. The vehicle was as advertised but the price was not! Salesman claimed to know nothing of our conversation or agreement the previous day despite our photocopy of the ad and our detailed notes shown to him.
He tried to add over $10K to the advertised price of a used 2014 Nissan PU. YIKES! Needless to say, we walked. Nay, we ran. The salesman was one of four goofy people we met there. The original person with whom we spoke the day before FINALLY came out to meet us... with her marshmallow handshake and feeble excuse. Sheeesh! We will NEVER BUY FROM ANY MIDWAY DEALERSHIP. Waste of time, fuel and emotions!!!
The next morning, we stopped unannounced at EAST VALLEY NISSAN in MESA near Superstition Springs. We had THE BEST EVER buying experience. What a surprise and difference. The entire staff at East Valley Nissan--Salesman, Sales Manager, Show n' Tell Gal, Finance Guy & Finance Mgr treated us with honesty and respect. We gave them a list of what we wanted & what we would not negotiate on including the out-the-door price. We bought a new 2016 Nissan Crew Cab with 6' Bed for less than what Midway wanted for their 2-yr-old truck. IMAGINE! SUMMARY: Avoid Midway... SHOP EAST VALLEY NISSAN!
I don't usually take the time to write reviews but I feel that people need to be warned about MIDWAY NISSAN. I purchased my 2012 Rouge about 5 months ago at a tent event. When I first arrived I was overwhelmed with the sales people (eager to receive their commission)! SCOTT ** made me feel as if I was getting the deal of the century! When in reality the used vehicle was over mileaged and over priced! This was my first time buying a car and was taken advantage of. These people are only concerned about the money and will screw you over on the way to getting it. If you are a first time car buyer or have bought a vehicle before, PLEASE don't go here. This my honest review based on my experience and from what I've read I'm not the only one.
Leasing my car from Midway Nissan was the worst experience I ever had. They lie to me, in a way to get me to buy their service warranty. After I went through finance and did all the paperwork on Sep. 10th, I was able to decline all the warranties since I lease my cars, so there is no reason to buy anything extra. Well, 2 weeks later a get a call from the dealership asking me to come back to the office to re-sign my contract because something went wrong. My answer was "NO, I am not going back to you guys. I live very far away and it's very inconvenient for me to drive back to your office."
But it did not stop here, a few days later a get a call from Joe, the finance manager. He stated/tell me that he had great news for me in regards to my new car. He said "there is a service warranty that your car qualifies for that I wasn't aware of it at the time you sign the contract, so I need you to re-sign some paperwork. I will get someone to come to you to get this signed," he added. He also said "this is offered to you at no cost," he lied - there is nothing free nowadays.
It turned out that they added another $1560 as a Mechanical Breakdown Protection plan. This is # 10 on the contract - Optional Insurance, Coverages and Warranties; which I had previously declined (again no need this when I am leasing a car). Although my monthly payment did not change, I am sure it should be actually lover without that extra warranty and Midway has mislead me initially on actual car cost and available incentives. I am very unhappy with Midway Nissan and I will make sure my entire family, friends and colleague knows how MIDWAY NISSAN does business, that dealership conduct has damaged my trust and loyalty to Nissan brand.
Midway Nissan on Bell, I went in, spoke to the guy that literally opened my car door for me as I got on the premises. I told him what I qualified for and how much my payments were. I knew how much I could afford. What car I was looking for. Got pushed into a brand new car even though I said I couldn't deal with the payments. Then after they finally came down to a price I could afford. Sent me out in a brand spanking new car. After a week called me that they needed one more signature, the last signature for the loan that was already approved. Got there and was told that I needed to come up with eight grand or a co-signer. Which was absurd and rude, because they were the ones that pushed me into a new car knowing my payment agreements. So I drove off pissed as hell, and went elsewhere. I do not recommend anyone do business with these people. They lie, they are rude and all their principle posters hanging around is nothing but **.
April 25 or 30, 2015 (not exactly sure what day because they put two different dates on the two contracts that were signed), my uncle and I went to their tent sale and bought a car from them. We agreed to certain terms. They told my uncle that they will give him a call in a few days because they may give a better interest rate. They called and had good news. He went in to sign his new contract but they gave him some excuse that the bank did not want to finance him in a use car but they will in a new one for the same terms. He said not but they persisted.
When he was willing to walk away they miraculously were able to finance him but he had to give up his warranty. His payment went down but he had to give up the warranty because supposedly the bank did not want to give it to him because the vehicle is used with high mileage. They had us sitting for 45 mins waiting for finance, ignoring concerns and giving us the run around, to just tell us this information. Sales sucks and are rude. The only one that was sweet was their new sales rep but she was under trained. Now they are calling saying he needs to go in again. I will not ever send, recommend or do any business with them ever again.
I got a call from ** letting me know I was eligible to lower my interest rate on my car. She took my information down as well as information on the car and told me she would call me right back to let me know if I'm able to get the lowered interest rate. When she called me back a couple minutes later she said, "Well good news I can lower your interest rate. All I need for you to do is come in and have your car appraised". When I go there the next day she appraised my car and the sales manager told her supposedly that they wouldn't give me my new interest rate on my car until I saw a new car and its interest rate.
After an hour and a half of sitting there waiting to find out about my car they were just trying to get me to trade my car and trap me into a new loan for 700 a month even though I clearly said I'd never get a car over 400 a month. The sales manager after I walked out told me that they couldn't lower my interest rate on the first place so ** took my information for something completely different from what she told me on the phone and lied to me about lowering my interest rate on my car which Midway Nissan can't even do. I was lied to and I gave my social security number for something that was a lie. I'll never go back there.
On January 23rd I went into the dealership to cancel my extended warranty. Last night 4/16 I received a call from Midway asking if I would like to trade in my car for a new one. I asked him to tell me the status of my extended warranty cancellation, he stated he would look and call me back. He called me back and was I surprised when he told me they could not find the cancellation and when could I come in to fill it out.
I told him “I already did and you can now thank your coworkers for not following through on their job because I have now lost 2 months of a refund.” Now I have to go back in and start the procedure all over. Their employees are dishonest, do not follow through, and do not know their job. They refuse to let you speak to a store manager.
I had an appointment done with Midway Nissan on 01/17/2015....with all my requirements specific that, I want new 2015 Nissan Versa S Automatic...and I was called in to the store with an appointment with a price fixed and committed 9975+taxes. After I went into the store at set appointment time....They kept wandering me in the yard for about an hour looking for the car for which they had committed to. Then after they told me that, "It had a minor accident and we have sent the car to body shop for repair...and will give you as brand new..." I demanded to see the car before I buy it.
They told me, "We do not have the one available until three days. We have other cars exactly specific to what you demanded but their price is 4k higher and we cannot sell those at a lower price... and we have lowered the price of the car because it is damaged for which you had taken appointment ...also eventually we cannot show you...since the car is in body shop."
I argued with the sales person that why did they call in people to check cars to buy if they don't have the car ready to show after given confirmed appointment to sell the car. Also was not informed before that the discounted price is for some limited stock damaged cars, I was told that the cars are brand new and was not mentioned that the cars are damaged and under repair.
I demanded to speak to manager, and the manager arrogantly denied the fact that sales person giving appointment are not responsible to check the car to be available in the store to show, also to inform about the refurbished condition of the car. This is a HUGE SCAM running on with Midway Nissan...Please go through these reviews before going and wasting time and effort in Midway Nissan.
Other people complained about the horrible sales experience they received from Midway Nissan. I got mine in the first ten seconds I walked in a tent they set in front of Paradise Valley Mall in Phoenix, AZ. My current car is old and have problems, so I decided to check the cars offered for sale in the parking lot Midway rented from the mall. It seemed like they was no one around but the sales people. Immediately, a bunch of sales people greeted me and wanted to get to walk with me in the hope of making a commission. Since I didn't even get to look at any car yet, I greeted the sales people back but told them that I want to look at cars alone first. One of the sales people still followed me, and again I told him politely that I would like to check the cars out by myself first. He replied that he will be close by in case I needed help with one of the vehicles, and I said "that was fine". Before I could even see the first car, another character from behind starts to ask me about the kind of car I was looking for! I looked at him and said that I would like to check the cars alone first.
He came to me looking pissed off, identified himself as Carlos, the sales manager and called me rude because I refused to be harassed from the first second I walked into the business. He claimed that his sales people have to escort me while I was around, and my refusal is rudeness to him and his sales crew! I told him that he was an A** H**, and I will not do business with him. I called the customer service department in Midway Nissan, but it seems that no one picks up the phone or returns messages! Perhaps this is why there was no customers when I walked there.
Purchased our Nissan from Midway Nissan in AZ, November 2013. When the transmission failed it had only 17,000 miles on it. Luckily we were exiting the highway when the car would no longer run. Had nothing but headaches from Midway Nissan in AZ. The car broke down in Harrisburg, PA so right now the car is at Faulkner Nissan on Paxton St. They never offered us a loaner car. We have a 350.. rental out from Hertz Rental Car. Also filed a complaint with NHTSA
The experience I just had at Midway Nissan was almost jaw-dropping, I feel like I am on a hidden camera show! I won't even go into the experience I had with the sales department as well as the finance department when my wife and I both bought our cars there in one transaction. Let's just say she still does not have the final finance paperwork for her vehicle purchase, over 2 years later. When scheduling my service appointment, I had to call 3 different numbers before I could actually talk to someone. The first number said all circuits were busy, the second number was the same, and finally, on the third number, I spoke to someone who transferred me to a line where the person who answered just hung up. I called back, and was finally able to schedule my service appointment.
Now we move forward to me dropping off my car. I approach Mike **, and when showing him the issue I was having with the little plastic clips on my trunk that have been falling off for at least the past 2 years (I have had my car in there several times for this trunk issue), he just told me that my warranty would not cover it, and he would see what he could do. I let him know that I had been in there several times for this issue, and he denied that fact. He said they didn't know about it, so basically calling me a liar. I was a bit upset at this point, but just moved along. I want to mention because it will be important later, he asked me for my best contact number, which he wrote on the sheet that I signed before the service on my car took place. This was at about 2:15.
Now we fast forward to 4:30. I received an e-mail that the inspection on my vehicle was complete, but there was no mention that my car was ready to be picked up. I waited at home until 5:45, when I decide to go and pick up my car because Mike told me it would be finished by 6 when they closed. Mike told me he texted me twice, and when checking the number, it was my old home phone number that has been disconnected for over a year! I am not really sure why he asked for my best contact number in the first place, I guess it is a policy that has no meaning to them.
Mike shows me around the car, and opens the trunk when, as I expected, one of the little plastic clips fell off and on to the ground. Mike's reaction was that they were supposed to remain loose in there, and were only to function when the trunk is closed. I know with absolute certainty that this is not the case, when my trunk would not close, I have put them back in place and it very often fixed the issue. Regardless, he said the latch was broken and that was the issue I was having. I have no doubt that the latch broke because of the malfunctioning plastic clips, which are still on my vehicle. But, I decided to choose my battles, and let it go until there was another problem with the trunk. I shook Mike's hand, and got in my car.
I look in my mirror to pull out, and my passenger side mirror is pointing towards the ground, obviously completely broken. I will admit that the mirror was previously broken, but only half way. The mirror still functioned perfectly, but was just a little loose. The dealership knew about this because they have told me in the past that they could not wash the vehicle, or even apply the Zaktek coating that I paid for when buying the car. Obviously no one reads customer history, and without a specific reminder, Mike chose to run my car through the wash, and broke the mirror.
I went in to speak to Mike and asked if there was no note that the mirror was broken and not to wash the car. Mike very coldly just said, Yeah, I saw that it was in here before for that problem, but you didn't tell me not to wash it. That is absurd! This man was incredibly disrespectful, and just did not care about the damage that had been done. I cannot afford to fix the mirror, and have a trip to California planned in a week, should be a fun puzzle to figure out! To be clear, I expect Midway Nissan to repair the mirror at their expense for their obvious oversight.
I have never experienced anything like this in my life. I am not sure if any other dealerships will work with my warranty company, but I will be looking to find out. Midway Nissan has been the biggest mistake of my adult life. I will never, nor would I ever, recommend them to anyone, for any reason. I have worked as a salesman in a car dealership, and have worked sales/customer service for almost my entire adult life, so I am not coming from a position that does not understand the other side of things.
I love my Xterra. I HATE the dealership. More specifically, I HATE the constant phone calls asking me to trade in my vehicle. I bought my vehicle from Midway Nissan on Bell Road in Phoenix 2 years ago. After the first year I have been bombarded with phone call after phone call asking me to trade in my vehicle. I have asked them time after time to stop calling me and remove my phone number from their system. I still get phone calls. The last 5-6 times they have called me have been prank calls. The phone rings, I answer, they disconnect, I call the number back and I am greeted by the automated phone system at Midway Nissan on Bell Road in Phoenix.
STOP CALLING ME. I bought my vehicle because I like it and I want to keep it. I did not want to trade it in a year ago. I did not want to trade it in every other week since then. I do not want to trade it in today. I am not going to want to trade it in next week. I am not going to want to trade it in next month, or next year, or the year after that, or the year after that, or the year after that. STOP CALLING ME.
Midway Nissan is about 1/2 a mile from where I live. I happen to stop by just to take a look at their used cars newer than the 2003 Chevy Tracker I owned. I had been emailing one of their sales reps named Erica, and believe me, being on the Internet and browsing through the web anyone can see this. Well, I had already explained everything to Erica before on my financial situation and that at this time, I was just looking around. She then got another sales rep manager named Joe. After all this, repeated again. I was not interested in purchasing at this time. Joe said to Erica, “Let’s just find out and see what amount if we do get her qualified for.” I told him my credit report wasn't looking good, that I was going through a company in repairing my credit and that I’ve had a lot of adversity in my life. And then they went out to say we’ll just fill out the papers but nothing would be final.
Well, you would think a person with a 2-year college degree would have better sense in knowing what could happen with all this. Well, I didn't and then Erica showed me 2 (two) used cars, that’s it! Claiming these would be the only 2 cars I would get if I did qualify because banks don't like to finance older cars. The first one was a 2010 Aero for $15,000, and a 2008 Cobalt for $13,000. Joe thought we would try for the Cobalt. Right away, I expressed to Erica this was smaller than what I had and with my anxiety, I wouldn't be happy with this one. She said take a drive, take it home and find out for sure. Well, leaving my own car there, which I was told even if I did get the financing, I couldn't use my car for a trade-in since it had minor door damage! After driving this car home, I right away emailed Erica, telling her I was bringing this car back! She emailed me to bring it back in the morning.
Well around 7:00am, the dealership entrance was roped off, but the servicing department was opened, so I parked it in front with 2 letters, keys and notified the service department that the keys were in the car, along with the 2 letters and to make sure that management gets it. Then, later on the same day, I came back and this time Erica got Joe and he informed me that the contract stayed and there's no cooling period! I was shocked! I came to a total meltdown! I started shaking and telling him that this isn't right and they all lied to me, led me to believe and trust them. Now, with this bogus contract, they are telling me that it’s mine. This is crazy! Take a good look at this contract! A $13,000 car, the contract has it showing the finance totaling $29,000 with a $600 check (which I have never given them), $294.00 for insurance, which I carry full coverage on my car, they knew that! $1,400 protective car coating, if they read it states that if the vehicle has over 50,000 miles (this one has 59,000) and it’s 5 years old, it does not get it.
Well, I explained I have never in my life known or gone through people like them, and I will accept some responsibility for believing in them but that it doesn't end here. And now, they just keep trying to make it very hard for me by submitting hard inquiries by different financial companies to the credit bureau. They have been made aware of this and my complaint with the Federal Trade Commission on all this. I am disabled with Lupus and RA and I feel all this stress has not helped my medical condition but worsen. I recently lost my daughter to breast cancer, 3 months later, my mom, and now last year, my grandson. But with all the adversity, it makes me that much stronger not to let people like Midway Nissan get away with this.
On 3/15 late afternoon, I stopped by to look at used vehicles at Midway Nissan since it was near my home and I had been corresponding with a girl name Erica. We had never met before this time. I did explain that I was just looking at used cars to see exactly what they all had. I have gone into detail about having a vehicle now, which is 2003 Chevy Tracker, which I bought new, but that my grandson had a little accident in it and needed minor repairs (passenger door). Truthfully, it brought me too many memories being I lost my daughter and grandson. I just didn't want to drive it anymore. But since going through foreclosure and lost everything, my credit did not look to good at this time. Now she showed me two (2) vehicles - 2008 Cobalt and 2010 Aveo Chevy.
Looking at the cars, they were nice but not me. So we got back inside to her cubicle office. She brought in a gentlemen named Joe and they both started saying why didn't we just apply for one of these cars, just to see what bank and what amount, if any, would I qualify for? Then he went to say if I took the Cobalt, I could keep it for 10 month or so, then come back and trade it in. But I had already explained that I knew what I really wanted and knew I wouldn't qualify for 2012 Murano Nissan. Also, if we filled out the papers, it would not be finalized just to see if I would qualify.
Then after exhausting 3-4 hours, we filled out the papers. At this time, they could not take my 2003 Tracker because it wasn't worth it. So then Erica went on to say "take it home, test drive it". I did, but I emailed her and told her I was bringing back the car due to my high anxiety and being too small, I didn't want it! Well, when I got there, the same salesman Joe came in the office and said, "but Patty, you signed the papers". Yes, only because this was not going to be final and to see what I would be qualified for and that this time, they would even take my Tracker. Then I went on to say, "what about the $600 I am supposed to give you a check?". He said, "don't worry, all taken care for". Well, I was devastated! I didn't want to make a scene, so then he said there was really not much left to do!
I got up from my chair, got into this car, went home and called Joe again. I emailed Erica. I just thought I got screwed! But I had a girl friend follow me back to Nissan since it's only 1/2 mile from me. This was 6:30AM. I pulled into service department and parked the car with Kegs and 2 letters. I went home and called Nissan to let them know the car was dropped off. So now at home, taking a good look at the contract, this information on it was false - charges, etc. I still have all the paperwork! Now, I do and I am responsible for being that I trusted these people. Like I said before, if I am to have a contract, then give me the car I want and a new contract. But being honest, I couldn't afford it. I am on disability, I have RA, blood disorder and not curable. This just makes me more sick. How can they do this and get away with it? I just hope and pray that everything comes out. I can't afford an attorney. I retired from Maricopa County and Judge ** is now semi-retired. You would think I would know better with a 2 year degree.
Midway Nissan Company Information
- Company Name:
- Midway Nissan
- 2209 W Bell Rd
- Postal Code:
- (602) 866-6605