Consumer Complaints and Reviews
Used 2004 Buick Ranier - This truck with over 154000 miles sold to me at 6,567.00, listed too high for the condition with bluebook max of 6.660 for last year. I could not get all the repairs completed within the 30 days, and some things such as bad radio speaker, missing on-star feature, broken bolts in the manifold, leaking windshield, fluid tank, etc., never fixed and still working to repair them.
Poor service: I've been having to wait unbelievable amounts of hours just for an oil change. I try to make my appointment to accommodate my day, and each time, I think an oil change is an in and out. I waited at least 1 and a 1/2 hour. The Fox workers don't give a hell about you or your plans. They think people don't have anything to do but sit around and wait there all day! To show they are sorry, I was offered a car wash. Wow! All I could do is walk away, take my business elsewhere, and never recommend anyone to this place.
Don't buy from Chevrolet. Sorry, Fox Chevrolet. They advertise false advertisement. The sales person, Randy, lied to me on the phone about the car. I have spent already $10,000 to fix the car. That's nothing, the transmission is spinning and the engine needs work. According to the General Manager, Philip, the sales person Randy is a Pastor. Yes, he did prey on me on the phone. Mr. Randy, just put yourself in my shoes, how would you feel?
They advertise false product. False advertisement. Don't buy from Fox Chevrolet.
I purchased a 1981 Chevrolet Corvette online. Before buying the car, I did ask salesperson Randy many questions about the car--apparently, he lied. Now, I have to buy the brake booster because the brake is too low when applied. It's a never ending story. I should not have bought this car over the phone. I have already spent $10,130.00. Fox Chevrolet advertised a false product; don't buy from them.
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I purchase a 1981 Corvette from Fox Chevrolet, I have spent 10, 000 already. They lie to me about the car. They advertise a false product. I even ask they many question about the car they still lie to me. Today, I just spent about $ 1,000 on parts the whole brake kit and engine belts and tune-up. According to this Fox Chevrolet the car did not needed nothing it was all a big. Don't buy from Fox Chevrolet.
Purchase a 1981 Chevrolet Corvette over the phone. Before and after the purchase I ask the sales person Randy, a lot of person about the car. He told me that the car was in excellent condition they they lie to me big time. I already spend $10, 000 on the car restoring. Today I went, got the alignment on the junk plus I will be spending $1,000 dollars on complete brake job and tune-up. Another expense Transmission is spinning and another big expense on the engine.
If I knew the car was in that condition I would not purchase the car. But they told me that nothing but lies about the car. Don't buy Fox Chevrolet they advertise false product. That lie to about the car that it was in good excellent condition.Yes, I have a headache just by spending money on this car by the way the economy it's right know it's hard and Fox Chevrolet they about the customer.
I am sorry about my English. It has been approximately one year that I purchased the car. Yes, I am still mad because the car needs major repairs. The way the economy it is right now, we can’t be just spending money like that. What makes me very mad is that they advertise a false product. If I knew the car was in bad condition, I would not buy the car which is a 1981 Chevrolet Corvette.
I bought a 1981 Corvette online but before the purchase was done I asked salesperson Randy if the car was in top condition and he said yes it is.
** liar that is too bad he is a pastor. He told me that the AC was working fine, ** AC doesn't work. Paint was in good condition, ** paint was all faded. He said that the engine was a super clean, ** oil was leaking from valve covers and engine was very dirty and greasy oil pan all bang up I need to replace it. Interior was in top condition, **. T-Tops all big mess when it's raining the seats get all wet. I am pretty sure engine needs an overhaul, transmission spins they sold me a piece of **.
I don't mind buying the car like that, but just be ** honest. The general manager was trying to ** me please. I am going to complain on Yahoo, Facebook every day not to buy from you. Fox Chevrolet screw me real good on this piece of ** they sold me. Don't buy from Fox Chevrolet. It's been a year that I purchased this piece of **. I am still mad because I just spent $10,000 on restoring this piece of ** Fox Chevrolet sold. I still need to repair the ** engine and transmission. Nothing but a ** headache. Online they had a photo of the car that it was in nice condition. They lie over the phone even I asked the salesman 20 times about the car. That is too bad he is a pastor. How can he go to church and pray? Yes he preys on me, easy prey.
My family went to Fox of Laurel on the 23rd of July 2011 to look at a Cadillac Escalade.
The salesmen reached into my wife's purse to give the keys to someone else so that they could drive it while we're putting a deal together. I had cash in hand for the downpayment and I was ready to make a deal! I was absolutely floored that they would let someone drive the vehicle that we were going to purchase. I told the salesman that I can't believe that they are letting someone else drive the car while we're working out a deal. He then said that "the car industry is not what it used to be."
My wife pulled me aside after he walked away and she told me that he reached into my purse to get the keys (we had 6 grand in 100 dollar bills in an envelope). I jumped up and went looking for the salesmen and demanded the key back for my trade. I told them that they were not going to waste my time.
I WILL NEVER GO BACK TO FOX!
I bought a 2004 Chevy Cavalier from these people. They "double stacked" two buyers' orders, so that when I signed the first one, I also signed the one under it for a more expensive price. Later, I brought the car in to have the heater control knob fixed and they broke the instruments on the dash during the process; this was never resolved. I have both copies of the buyer's orders and can prove what I've said. Their fraud has cost me a great deal of more money for a base model car.
I bought a 2000 Chevrolet Malibu in Sept of 2003 from Fox Chevrolet. The car had roughly 41k miles on it and it was a GM Certified Used Car. The car was previously a leased vehicle so I was told it had been in for it's scheduled maintainence. Less than a year later my car is at a transmission shop. I have about 55k miles on the car and the transmission is shot and is being rebuilt. The estimate for the repair is btw $1300 and $2500.
I called the dealer to talk to them about it and was told that I should have bought the extended warranty and that there was nothing they could do. I never expected to have to replace a transmission in a car that was 4 years old. I do not drive the car roughly and feel that the transmission problem is the result of poor manufacturing on the part of GM. I have found other people with similar transmission problems and feel that GM should be held responsible for their mediocre work.
Economic damage is between $1300 and $2500 to have the tranmission rebuilt (depending on the extent of damage). I am also without my car for 3 working days. All I want is for GM to own up to their problem and to compensate me for it.
My 1997 Chevy Malibu, purchased from Fox Chevrolet 9/13/2000 is currently in the Service Department at Fox Chevrolet, located at 6633 Security Blvd. Baltimore, Maryland 21207...I was just advised by the service technician, Rob, that my extended warranty is voided because I am now 1123 miles over the coverage limit...
To make matters worse, I've just been told that my ignition switch is bad...along with the ignition coil which has been replaced twice at this point. I have documented record over the calls I have made into the service area discussing the fact that the ignition has never really been fixed at a satisfactory level. My car has always been difficult to start and even your service rep, JOEL, stated that there wasn't a lot more they could do about it and that I should perhaps by another car...how ridiculous is that when I bring my car to a certified Chevy technician? At this point, the responsibility for the ignition repairs should solely lie on Fox Chevrolet.
To date, Fox Chevrolet has replaced the entire ignition module at my expense, not covered by the warranty, the ignition coil-twice, the starter-twice, the battery-less then 30 days from the date I purchased the vehicle. Through it all, I have been telling the service staff from the beginning that it is the ignition and it isnt fixed and that I continue to have problems starting the car. After several inspections, Fox Chevrolet Service Technicians seemed not to come up with anything but excuses. Now that there is no warranty, the same Fox Chevrolet technicians seem to now uncover ALL that is wrong with the carALL that has been wrong with the car, ALL along. I continue to get excused from Fox Chevrolet Service Department as that seems to be the one thing Fox Chevrolet Service Department specializes in.
Proud owner of a Fox Chevrolet lemon
On June 22, 2000, I purchased a Chevy Malibu. The car was great until a year ago. First the heating and air conditioning control would only go to the second control. Then the car started to shake when the car was started up. The air conditioner kept blinking off and on and we could not figure out what was worng the deal kept telling us that nothing was wrong with the car. I am a full-time student and my husband is the only income we have coming in. We can not afford to keep trying to get this car fixed.
My husband and I purchased a 2000 Pontiac Grand Am GT from the above mentioned dealer. After less then two years of ownership and under 27,000 miles we started experiencing problems with our vehicle. Still under warrenty we took it back to the dealership. The problem we were experiencing was that when the brakes were applied, you would hear a loud grinding noise. This also happened when you would go around a turn. It also started to act as if there was no power stearing.
We took it to the dealer and left it with them. When we picked it up we were told that the problem was coming from a large amount of brake dust on the front brakes. We were told that the tires were removed and the brake dust was cleaned off and that this can happen with newer cars, but that the problem was fixed. Two weeks to the day the grinding noise came back only worse. We again took it back to the dealer.
Upon picking up our vehicle we were told that the problem this time was coming from the tire rubbing, we were again told the problem was fixed. And once again almost two weeks to the day the problem came back again. We took it back to the dealer, but prior to taking it back this time, I spoke with Mr. Nolan who is the service manager. He told us to bring it down and take him for a test drive so he could hear the noise.
We brought the car down on Monday, February 18, 2002. We test drove the car, he heard the noise and said yep, I know exactly what is wrong. Let's get you scheduled to bring it back for service. I scheduled to drop it off on Tuesday evening, but they would have to arrange for a rental car, which they did. I received a call on Thursday, February 21, 2001 from Mr. Nolan stating that they cannot fix the vehicle. They contacted GM (General Motors) technical support and they are aware that this model has this problem and basically we may have to live with it. I then called Kevin who is the General Sales Manager for Fox Chevrolet and told him that I was very upset with this situation and that I want the name and number of the GM representative. I was told to come down and talk to him. Upon arriving at the dealership (Fox) I spoke to Mr. Hawkins in the service department who told me that everyone was aware of my car problem and that they have done all they could.
Until GM comes up with a fix for this problem there is nothing more they can do. I picked up the car and went over to meet Kevin. Kevin told me he has contacted the GM representative and he should be giving me a call to explain what is happening. I have not received any call from the GM representative at this time.
I am scared to drive this vehicle which we still owe $15,000 for. We are too upside down to trade it in because we owe too much. I have two small children that I don't feel safe to drive around. I feel that we are being taken advantage of because we don't really know what we can do legally.
On the 4th of July 2001, I met with a Fox Chevy salesman: Dwayne Townsand. I didn't see anything I liked. I then searched the web. July 9th I saw a 1998 Chevy Blazer priced at $10,463 on the Fox web site. I printed a copy of the page, filled out the information, and submitted it via email to the dealer. Later that day, I had a message on my answering machine from a manager at Fox Chevrolet named Dunlap. I called saying that I'd already met a Mr. Townsend; I would deal with him in regards to the Blazer.
On the morning of the 10th, I check the Fox web page again and found the same information as before; I printed it. I met with Mr. Townsend; he had the Blazer waiting for me. I took a test drive and inspected the vehicle. After this was done, Dwayne Townsend told me that the SUV was about $ 14,463. I said, Your web site has it for $10,000 something. He said I checked with Dunlap this morning and the price was $14,000 something. I said, your site has $10,463 on it.
He then took me to a computer and had a guy show me an Autonation web page that didn't have the Blazer in question on it. When I informed him that he was not viewing the Fox page, he said he couldn't find it. I showed Mr. Townsend the print out of Blazer. He told me that he couldn't sell the SUV for that price without talking to Mr. Dunlap first.
On the 11th, I check the Fox web site around 12pm, nothing had changed: the Blazer was still listed for $10,463. Around 6 something the evening of the 11th, a guy- that only gave his first name- called me from Fox and told me that he was a manager. He informed me that one Fox web page he checked listed the SUV at $14,000 something, but another had it listed at $13,000 something; he apologized for the confusion. He then told to check the web site I had been viewing and notice that the price was $13,145. I did and it was; it had changed. He said he could not sell it for less than $13,143 but would sell me an older model Blazer for the $10,000 something. I got a call and an email asking me if I saw it written on the WebPages that the dealership could change prices without notice. I responded, Yes I saw the statement, but should you (the dealer) change the price three times in an hour while the customer is standing there. And, why was the lower price still listed on the WebPages two days after I visited the showroom? The answer was, it takes time to change a WebPages; and he would look into it.
Fox Chevrolet Company Profile
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- Fox Chevrolet