Mazda Reviews

1. Driver-Side Fender (Part #KB7W-52-211) – $280.34

2. Front Bumper (Part #KSD4-50-031A-9U) – $295.03

3. Battery (Part #KJ0118520D) – $148.32

The website calculated a shipping cost of $36.95 to my address in Lexington, KY, resulting in a total charge of $760.64 (attached receipt). I received immediate confirmation from Eich Mazda that my payment was processed and the order status is "Payment Confirmed." However, today I received a call from Mr. ** at Eich Mazda, who stated: This is unacceptable. As a customer, I relied on Mazda’s official platform to provide accurate shipping estimates, which directly influenced my decision to purchase from Mazda instead of third-party sellers. Retroactively increasing costs due to internal website or dealer errors is unreasonable and breaches the agreed terms at checkout.

My requests are as follows:

1. Ship the fender and bumper immediately with the original shipping cost of $36.95, as quoted and paid.

2. Cancel and refund the battery ($148.32) if shipping is prohibited.

3. Confirm a revised shipment timeline for the remaining items.

I also urge Mazda to resolve technical inaccuracies in the shipping calculator on MazdaUSA.com. Competitors like Chevrolet provide seamless ordering experiences, and I expected the same from Mazda.

I realized this last night when my bill was off and I called. The main complaint is that the girl I spoke with last night had NO CLUE of what do to. She told me to call the old county tax office and maybe they will refund the taxes. I called Mazda this morning, the guy I spoke with said "Um, we don't do that" when I told him Mazda needs to update the DMV of the move (per the county tax office). The new county I live in's tax office said that that is not accurate... but that they would notify the DMV for Mazda, if Mazda could just send them an email that the vehicle moved.

I called Mazda back, and the 3rd dumb rep I talked to said "Ummm, no we can't do that. We don't do that." I was now losing my you-know-what. Are you kidding me?! So, you are telling me I am out of luck and will just have to pay taxes to a place I don't live anymore, because you don't know how to do your job? I told the rep to put me through to a manager, because this make zero sense and if it doesn't get figured out, I will bring the car back TODAY. Well, I told the manager the situation and her tone of voice was almost dumfounded that this wasn't already done and that everyone I spoke to said they "don't do that." She said, yes, we send the info to Mazda's TAX OFFICE, and they will send it to the DMV.

I am happy the issue was fixed, but the fact that THREE reps I talked to were absolutely boxes of rocks on something I feel like should be basic knowledge for them?! A leased vehicle with a new address (new county) means update the DMV for tax purposes. Like seriously what the hell, people! You NEED to train your people better, because this is beyond ridiculous. DO BETTER, MAZDA! I have driven Mazdas for years, but this makes me really want to leave them. Absolutely absurd.

I replied to the store repair advisor text "to fix the oil leak problem. NOTHING ELSE". The repair advisor had indicate the he will text me with additional cost and what they are doing before before he leave work that day. As a consumer, what can we do. We rely on repair stores to have the integrity to have professionals who know how to isolate the problem quickly and not drag a repair to several days. I really do not know whether I am getting my car back in working condition... etc. As of April 17, 2025 morning, I still do not have an info or the cost of the repair.

The service department has had the car since 2/4/2025 and had no luck determining the issue. They have changed the battery, the computer and wiring harnesses. According to the service manager, Mazda field techs have also inspected the car and all they keep saying is that it is an electrical issue, but Mazda techs keep telling the service dept. to do further inspections and feel that it was an outside element that caused the issue (weather, rodent, or jumped backward). If that ends up being the case, then it will not be covered under the warranty.

There also has been no evidence of or damage of an outside element. The service department has requested that we go through our insurance company to have the repairs. I contacted my insurance company on Friday 2/28/25 and an adjuster went out on 3/3/2025 and gave an estimate of $5473. I asked the adjuster if he was given a reason for the issue. He said no and they only gave him a list of items needed to fix the car. They also advised the adjuster that there was no visible damage. The list of items in the estimate are the same items we were told were replaced and did not fix the problem. SO, how does replacing the same items we were told were already replaced and did not fix the problem, now suddenly will fix the problem? Also, if there is no visible damage, how is this NOT a covered warranty issue. How can they lay blame on an outside element as cause when there is no evidence.

I feel that Mazda USA does not want to admit that it is a faulty electrical issue on their end, so they do not have to cover the cost of fixing the car. Mazda USA keeps stating the car was jumped backwards, which it absolutely was not!!! We contacted Mazda USA ourselves when this occurred, and they opened a case to investigate but Mazda came back and said it is not a warranty issue, and the car was jumped backwards. Again, this car was NOT jumped backwards ever!!!! But Mazda thinks it is okay to go through my insurance, and then I must pay the deductible and then my insurance rate will go up. Something seems way off!

My dealership has changed out all the defective parts and have discovered another wiring harness that connects to the starter has a short in it. They sent a supplement to my insurance company and requested another $4,518.07. The part that needs to be ordered is also now on backorder until June 7th. My car has been there since February 4th, and I won’t get it back until June!!!! Totally unacceptable!!! Updated as of 4/9/25 – my dealer was pro-active and was able to secure one of the last available parts and received it this morning 4/9/25.

My insurance company has agreed to the adjustment but now this whole situation is costing $9,491.83 which should be paid by Mazda USA because to this day we believe it was a warranty issue not an outside element causing the electrical failure. Mazda USA does not want to admit there was an issue somewhere within the components of the car. Mazda USA does not do right by their customers and the dealerships unfortunately have their hands tied because they are at the mercy of Mazda. I will NEVER buy another Mazda or recommend to anyone a Mazda! My next step is contacting the local television networks (NYC metro area) and telling them this story on how Mazda does not help their customers and only looks out for themselves! Typical greedy business!!!

Suddenly, when an issue arises, they refuse to acknowledge it, seemingly dismissing my concerns because of a minor cosmetic paint job on my passenger door, which was the result of a small incident in a parking lot. This lack of accountability and transparency is incredibly disappointing. I cannot recommend Mazda to anyone based on this experience, and I am seriously considering pursuing legal action to resolve these issues. It's disheartening that a company with such a strong reputation has treated me this way.