Mazda

Mazda Reviews

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About Mazda

Mazda is a Japanese automaker that makes cars, SUVs and crossovers. Read Mazda 3 reviews to learn about other models.


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Mazda Reviews

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    How do I know I can trust these reviews about Mazda?
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    Page 1 Reviews 0 - 10
    PriceReliability

    Reviewed Feb. 4, 2025

    Bought a 2018 (New in 2019) Mazda Cx5. While relatively problem free for 6 years major oil leaks appeared in the front timing cover and cylinder head (not gasket). With only 19,500 miles and very easy life, regular yearly oil changes, This should just not happen! Being a year out of warranty and research shows this has been an ongoing problem with this model (and others) for years! Yet, Mazda continued to sell vehicles with known defects.

    An estimate from a reliable shop is $6K+. A shop we’ve been going to for 28 years so I trust them long before an overpriced and unreliable dealer shop. Would I recommend a Mazda at this point? NO! Just look at their history of problems on the net and don’t gamble with your hard earned money! If it leaks oil, It’s probably a Mazda! Since we’re well out of warranty, and with a very reliable shop across the street, we didn’t bother contacting Mazda. There is NO evidence that they have attempted to address this problem for years.

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    CoveragePrice

    Reviewed Feb. 3, 2025

    A new Mazda CX-90 broke down. My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill!!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHECK ENGINE WARNING.

    At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again!!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst!!!! You can imagine my frustration because: 1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station. 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional).

    I opened a case with Mazda to complain about this case, and they were completely useless. They kept ignoring the case despite my following up for two months now. Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are. That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

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      Customer Service

      Reviewed Jan. 16, 2025

      I have a 2019 Mazda CX5. A few months after the 60 month warranty was up for airbags, my airbag light came on. Dealership wanted $1300 to replace sensor. I called customer service to see if they could help and I cannot get anyone to answer my calls. They said they would help and now nothing from dealer or customer service. The car has only 26,000 miles on it and no one can ride in front seat. This should be a priority to them.

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      Reviewed Jan. 13, 2025

      I own cx5 2022 and owned 2 before and had no problems but was just notified I have to pay for the upgrades in my car which was the same upgrades in my other cx5 and never had to pay. I am very upset after paying so much money for the upgrade to find out now I have to pay extra. No more cx5 for me.

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      Yakov increased rating by 4 stars.
      After a positive interaction with Mazda, Yakov increased their star rating on Jan. 11, 2025.

      Updated review: Jan. 11, 2025

      I need to share the new development in my situation with my 2019 Mazda CX5. After unsuccessful initial phone communication with Mazda USA I reached out to the dealership directly. Thanks to the General Manager Shaheen ** Mazda USA agreed to honor my 5 year powertrain warranty and pay 100 percent for the expensive repair.

      What saved me is that according to the general law any warranty is counted not from the day you sign the contract or sign the check, but from the delivery date (when you physically drive your new car from the dealership). General Manager was able to advocate for me. I need to be fair to Mazda USA, who agreed to take care of my problem and to cover 100 percent of repair after all. That said a lot about how Mazda cares about company reputation. Special thanks again to 495 Mazda in Lowell Mass, and especially to the General Manager Mr. **.

      Original Review: Jan. 7, 2025

      I own a 2019 Mazda CX 5. Because of Covid years it only has about 11000 miles on it. Went for a routine oil change and dealer told me that timing cover is leaking. Approximately 1230.00 repair. The car is out of warranty (3 years, 36000 miles). Called Mazda USA. No help on their end. Just sharing it with general public to warn everyone about trusting Mazda’s reputation. I also own a Honda HRV 2016. Approaching 100000 miles. No major issues. Only expected maintenance. Naturally I’ll never recommend a Mazda brand to anyone. It was a mistake to buy it in the first place.

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      Reviewed Dec. 23, 2024

      I bought a 2012 cx9 Grand Touring and a 2017 3 both new. From 120k miles to 140k the cx9 burned through 8.5k in repair of timing CHAIN, brake issues ,many leaks, transfer case, tranny. The Mazda 3 at 90k miles has had everything leak- everything. They drive great but not for long.

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      Customer Service

      Reviewed Oct. 17, 2024

      I recently rented a Mazda cx-5 thru Enterprise for a trip to Tennessee. I have a special needs daughter who has cerebral palsy and has very small hands and contracts in her arms when we got ready to leave to head back home. She was in the back seat and she cried the whole 3 hour drive back home. Shortly after we started back which turned into a 4 hour trip due to I kept pulling over to see what was wrong because she can't tell me what's bothering her because of speech delay. She can only express she's In pain. When we got home I went to get her out of the mazda cx-5 and her right arm (the one on the same side as the door) was red and she had 2 bad burn blisters on her hand! From the sun shining in and the door handle got hot and her hand was resting on the door handle! I immediately took her to urgent care and the Dr said she had 2nd and 3rd degree burns on her hand from it resting against the door handle.

      I have contacted mazda corporation twice and they will not return my calls! Even the nurse followed us outside after my daughter being seen and the car was parked in the shade and the door handle was warmer even In the shade! My daughter will have scars from this. Beware of buying these cars with these door handles especially if you have small children! I will be retaining a lawyer about this since mazda doesn't have a care in the world about my daughter's hand getting burned in one of their cars!

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      Reliability

      Reviewed Oct. 9, 2024

      I purchased a Mazda CX30 based on Mazda's reputation for safety and reliability and my experience is anything but. The dealership has been most cooperative but unfortunately, Mazda does not care about safety or reliability. The Temperature gauge went bad and needed replacement - luckily that was while still under warranty. After that repair, on a long trip and a warning light and visit to out of state Mazda dealer, it was discovered the coolant was empty and no one has been able to explain this. Now, just barely out of warranty, the rear differential has failed completely at 61K miles.

      The repair is $5000 and the most disturbing part is that Mazda will only offer a 1 year/12K warranty on the part. The dealership has offered some compensation but Mazda Corporate says there is nothing they can do. I wish I would have done more research instead of relying on a reputation of reliability because I do not feel safe in this car and now know that Mazda will not stand behind their product and does not care.

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      Customer Service

      Reviewed Oct. 2, 2024

      Mazda is currently charging customers to use features in their own car through the Mazda app. When contacting customer service the response was there was nothing they could do and their decision stands. Clearly, they do not have customer satisfaction at the forefront. Charging customers to use all the features in their own car is a disgrace.

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      Sales & Marketing

      Reviewed Sept. 11, 2024

      Bought a new 2018 CX9, now at 74K miles the cylinder head needs to be replaced because it cracked?! What a Piece of JUNK!! I have never heard of that sort of breakdown on a newer vehicle. Mazda offered some assistance ~ 1200 dollars BUT the catch is that I would have to take the car to a Mazda dealer for repair, ~over 5 What a scam. And there IS a service bulletin on this matter that Mazda just says "yea it exists but it's not a design flaw." The hell it isn't. The replacement head is redesigned, How is that NOT a design flaw.

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      Mazda Company Information

      Company Name:
      Mazda
      Website:
      www.mazdausa.com