Mazda Reviews

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About Mazda

Mazda is a Japanese automaker that makes cars, SUVs and crossovers. Read Mazda 3 reviews to learn about other models.


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Mazda Reviews

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    Page 1 Reviews 0 - 10
    Contract & Terms

    Reviewed June 11, 2025

    I traded in a leased vehicle and leased a new CX-50 Hybrid. The Mazda dealer got the payoff amount from Mazda Corp. and later found out they added one Month payment to the quoted payoff; this information was posted on my account several weeks after the new car was delivered. At first the Agent at Mazda said I would get that payment collected for the month after I traded in the vehicle. Then after the payment date, Mazda claimed that the payment was theirs although there is nothing in the Lease Contract about a trade-in at a Mazda dealer for Mazda to add a full month payment to the payoff at closing for an additional fee over the stated payoff. Although there is more disturbing facts in this case; I basically see Mazda ripped me off the $451.03, the monthly payment about a month after the car was traded in to a Mazda Dealer.

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    Customer ServiceContract & TermsPrice

    Reviewed June 3, 2025

    Complaint Regarding Order #**– Inaccurate Shipping Costs and Processing Delays. Dear Mazda Customer Service Team, I am writing to formally address a significant issue with my recent order # **, placed via MazdaUSA.com on May 26, 2025. During checkout, I ordered the following OEM parts (attached in confirmation) for my 2023 Mazda cx5

    1. Driver-Side Fender (Part #KB7W-52-211) – $280.34

    2. Front Bumper (Part #KSD4-50-031A-9U) – $295.03

    3. Battery (Part #KJ0118520D) – $148.32

    The website calculated a shipping cost of $36.95 to my address in Lexington, KY, resulting in a total charge of $760.64 (attached receipt). I received immediate confirmation from Eich Mazda that my payment was processed and the order status is "Payment Confirmed." However, today I received a call from Mr. ** at Eich Mazda, who stated: This is unacceptable. As a customer, I relied on Mazda’s official platform to provide accurate shipping estimates, which directly influenced my decision to purchase from Mazda instead of third-party sellers. Retroactively increasing costs due to internal website or dealer errors is unreasonable and breaches the agreed terms at checkout.

    My requests are as follows:

    1. Ship the fender and bumper immediately with the original shipping cost of $36.95, as quoted and paid.

    2. Cancel and refund the battery ($148.32) if shipping is prohibited.

    3. Confirm a revised shipment timeline for the remaining items.

    I also urge Mazda to resolve technical inaccuracies in the shipping calculator on MazdaUSA.com. Competitors like Chevrolet provide seamless ordering experiences, and I expected the same from Mazda.

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      Customer ServiceStaff

      Reviewed June 3, 2025

      I am beyond pissed off at the customer service with Mazda. Now as the headline says, the manager actually knew her job and fixed the issue without a problem at all. However, the three regular Mazda customer reps I talked to, need to get new jobs because they are unaware of a huge part of their job, UPDATING THE DMV OF A MOVE. I moved back in September 2024, and Mazda- knowing I moved as I updated my info- didn't think to actually update the Tax office and DMV of my move. Mazda paid over 1k dollars in personal property tax to a county I do not live in anymore and then charged me for it.

      I realized this last night when my bill was off and I called. The main complaint is that the girl I spoke with last night had NO CLUE of what do to. She told me to call the old county tax office and maybe they will refund the taxes. I called Mazda this morning, the guy I spoke with said "Um, we don't do that" when I told him Mazda needs to update the DMV of the move (per the county tax office). The new county I live in's tax office said that that is not accurate... but that they would notify the DMV for Mazda, if Mazda could just send them an email that the vehicle moved.

      I called Mazda back, and the 3rd dumb rep I talked to said "Ummm, no we can't do that. We don't do that." I was now losing my you-know-what. Are you kidding me?! So, you are telling me I am out of luck and will just have to pay taxes to a place I don't live anymore, because you don't know how to do your job? I told the rep to put me through to a manager, because this make zero sense and if it doesn't get figured out, I will bring the car back TODAY. Well, I told the manager the situation and her tone of voice was almost dumfounded that this wasn't already done and that everyone I spoke to said they "don't do that." She said, yes, we send the info to Mazda's TAX OFFICE, and they will send it to the DMV.

      I am happy the issue was fixed, but the fact that THREE reps I talked to were absolutely boxes of rocks on something I feel like should be basic knowledge for them?! A leased vehicle with a new address (new county) means update the DMV for tax purposes. Like seriously what the hell, people! You NEED to train your people better, because this is beyond ridiculous. DO BETTER, MAZDA! I have driven Mazdas for years, but this makes me really want to leave them. Absolutely absurd.

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      Reviewed May 13, 2025

      For a 2007 Mazda m3i, at its age and kilometers, still under those of 2nd and 3rd at just rolling 200000 km... Still runs better and goes farther than most sports cars I see on the side of the 401 or and other highway for that matter.. Besides, no one ever gives up a twin turbo tuner, for track times, I wouldn't know but, over 1100 hp with a few grand, I'd track star some pinks from BMW and Mercedes owners... even take them f series Jaguars.... First generation 4 cylinder would smoke any track crashers, Smoked Out!!!

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      Reviewed May 6, 2025

      Buyers of Mazda CX-50's beware! I purchased a brand new CX-50 in 2023. Car was in and out of shop for a few repairs and warranty work. Fast forward a year and a half later and I had "Vehicle System failure, have vehicle inspected" come up on the computer. I took the car to the dealership thinking it was another warranty issues. The Radiator shutter flap system failed. Tech showed me a corroded connection that was causing the problem. Mazda would not warranty the fix! They said it was due to water damage.... The only water our car ever experienced was rain and a driveway car wash. I took my issue to Mazda USA Corporate and was still denied reimbursement! I'm not the only person that has had this issue. It's on Car Complaints.com as well as various Mazda forums! Mazda has a design flaw and they refuse to acknowledge this! I'm trading this in and buying a Toyota instead! I'll never own another Mazda because of this.

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      PricePunctuality & SpeedReliability

      Reviewed April 17, 2025

      On April 14, 2025 I drove my 2003 Mazda Tribute to the New Century Mazda store in Alhambra, CA to fix an oil leak. After 1 full day the repair advisor told me that their mechanic need to use dye to determine where the leak is from. On April 16, 2025 morning, I drove the loaner car 2024 Mazda CX-5 back to that store to indicate to the store that I do have a reliable Toyota Camry at home. I just want them to fix just the oil leak. On April 16, 2025 afternoon, the repair advisor informed me that he had via text attached the video **. Now after isolating that the oil filter has a hole in it and was defective, there seems to be another leak from somewhere else. They will need to find where the actual oil leak is from.

      I replied to the store repair advisor text "to fix the oil leak problem. NOTHING ELSE". The repair advisor had indicate the he will text me with additional cost and what they are doing before before he leave work that day. As a consumer, what can we do. We rely on repair stores to have the integrity to have professionals who know how to isolate the problem quickly and not drag a repair to several days. I really do not know whether I am getting my car back in working condition... etc. As of April 17, 2025 morning, I still do not have an info or the cost of the repair.

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      CoverageStaffReliability

      Reviewed April 14, 2025

      DO NOT BUY MAZDA! The vehicle is a 2021 Mazda CX-30 purchased on 9/18/2024 and has a one-year warranty. My daughter drives this car and on 2/4/2025 she went to go use the car and there was no power to the car. All the warning lights came on the dashboard (I have photos), but the vehicle would not start and then she could not turn off the warning lights either. My husband tried using a jump box to start the car with no success. He then contacted our Mazda dealer, and they advised us to have the vehicle towed to them but to change the battery first to see if it was a bad battery. That was not the issue.

      The service department has had the car since 2/4/2025 and had no luck determining the issue. They have changed the battery, the computer and wiring harnesses. According to the service manager, Mazda field techs have also inspected the car and all they keep saying is that it is an electrical issue, but Mazda techs keep telling the service dept. to do further inspections and feel that it was an outside element that caused the issue (weather, rodent, or jumped backward). If that ends up being the case, then it will not be covered under the warranty.

      There also has been no evidence of or damage of an outside element. The service department has requested that we go through our insurance company to have the repairs. I contacted my insurance company on Friday 2/28/25 and an adjuster went out on 3/3/2025 and gave an estimate of $5473. I asked the adjuster if he was given a reason for the issue. He said no and they only gave him a list of items needed to fix the car. They also advised the adjuster that there was no visible damage. The list of items in the estimate are the same items we were told were replaced and did not fix the problem. SO, how does replacing the same items we were told were already replaced and did not fix the problem, now suddenly will fix the problem? Also, if there is no visible damage, how is this NOT a covered warranty issue. How can they lay blame on an outside element as cause when there is no evidence.

      I feel that Mazda USA does not want to admit that it is a faulty electrical issue on their end, so they do not have to cover the cost of fixing the car. Mazda USA keeps stating the car was jumped backwards, which it absolutely was not!!! We contacted Mazda USA ourselves when this occurred, and they opened a case to investigate but Mazda came back and said it is not a warranty issue, and the car was jumped backwards. Again, this car was NOT jumped backwards ever!!!! But Mazda thinks it is okay to go through my insurance, and then I must pay the deductible and then my insurance rate will go up. Something seems way off!

      My dealership has changed out all the defective parts and have discovered another wiring harness that connects to the starter has a short in it. They sent a supplement to my insurance company and requested another $4,518.07. The part that needs to be ordered is also now on backorder until June 7th. My car has been there since February 4th, and I won’t get it back until June!!!! Totally unacceptable!!! Updated as of 4/9/25 – my dealer was pro-active and was able to secure one of the last available parts and received it this morning 4/9/25.

      My insurance company has agreed to the adjustment but now this whole situation is costing $9,491.83 which should be paid by Mazda USA because to this day we believe it was a warranty issue not an outside element causing the electrical failure. Mazda USA does not want to admit there was an issue somewhere within the components of the car. Mazda USA does not do right by their customers and the dealerships unfortunately have their hands tied because they are at the mercy of Mazda. I will NEVER buy another Mazda or recommend to anyone a Mazda! My next step is contacting the local television networks (NYC metro area) and telling them this story on how Mazda does not help their customers and only looks out for themselves! Typical greedy business!!!

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      Customer ServiceStaff

      Reviewed March 18, 2025

      I recently had a deeply frustrating experience with Mazda USA that has left me disappointed and dissatisfied. Although a customer service representative called me, the conversation went nowhere, simply repeating the same information without offering any real solutions. The dealership claims that my steering column was broken due to external factors, insinuating that I am being dishonest about my car's history. I have been bringing my vehicle to this same dealership for three years, and it has consistently been rated as being in excellent condition.

      Suddenly, when an issue arises, they refuse to acknowledge it, seemingly dismissing my concerns because of a minor cosmetic paint job on my passenger door, which was the result of a small incident in a parking lot. This lack of accountability and transparency is incredibly disappointing. I cannot recommend Mazda to anyone based on this experience, and I am seriously considering pursuing legal action to resolve these issues. It's disheartening that a company with such a strong reputation has treated me this way.

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      Price

      Reviewed Feb. 28, 2025

      I have never dealt with a company that could care less about the customers. I was told when I purchased my vehicle and purchased lifetime key replacement that it would be a lifetime key replacement. Now they want to charge me $500 to get a new key and I bought a grand touring in the navigation doesn’t work and I was told that was a gift from Mazda not a part of with the price of my car, was worst company ever. Will never purchase a Mazda again.

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      Reviewed Feb. 18, 2025

      I have a 2024 CX-90 Turbo S. Absolutely LOVE IT. It does have its quirks, not a "perfect" vehicle by any means. The ride, power and design are awesome. Not to mention the MPG for such a large and powerful vehicle. I get 22 MPG city driving and 29 MPG highway at 75 MPH. I even got it to over 30 MPG when speed limit was 55 MPH. I had 1 recall done on it for seatbelt and cameras, fingers crossed my MHEV battery does not fail like so many. Seems to be a bad batch at production.

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      Mazda Company Information

      Company Name:
      Mazda
      Website:
      www.mazdausa.com