Consumer Complaints and Reviews
This company has no business whatsoever operating, as they have broke all local, national, and international distance and online sales laws, should be charged criminally with multiple counts of felony theft and fraud, probably the thugs that work there are illegal aliens, and need to be deported! They are taking advantage of some of the most vulnerable people who trust them, woman like myself without a lot to spend and need a reliable vehicle to transport my children, and now I don't have enough money to repair this one, or buy another one...
Purchased a 1995 Riv from Lencore in 2010. It was listed on eBay but they bypassed eBay for the purchase. Salesman Bobby responded in an email the vehicle was perfect inside and out. It was shipped to NE and had numerous problems. No supercharger as listed. Service engine light had 13 codes set. The worst of which was a cam sensor error. The car failed before I could get it in. $2000 in repairs later it was fixed. Lousy repaint job on driver side. Passenger side window inoperable. Driver side mirror broken. Cruise control inoperable. Attempts to get them to cover defects were futile. A complaint with the NJ consumer affairs took 4 years to get to arbitration. The arbitrator awarded me $178 if they ever pay. They Apparently condone cheating scumbags with a slap on the wrist. Don't even think about dealing with this scam shop.
They actually need a zero rating! To make a long story short I will give you some details to make your own decision. They have changed the name of the business but the same owner remains. Lencore Group aka Lencore Leasing aka North Jersey Auto Mall. The warranty I was told was a national warranty which could be used @ any dealership nationwide. This is false. It does not cover dealership parts. I paid over $20k for a car with under 50k on the miles. This vehicle now sits in my garage unusable, needing over $15,000.00 in separate repair items. I learned that they have an 'F' rating from the BBB with about 11 open/unresolved cases.
When I contacted them I spoke with Lenny of my issue 1 time then he never replied back to myself or the BBB. They are presently being investigated by the New Jersey State’s Attorney General Office. Oh yeah! I forgot to mention that while this is all going on I do still get/have to pay the note and keep it fully insured for the lender. I got about 7 weeks of driving before (the major things were discovered) after around. The rest of the time the car was sitting in the garage useless.
Buyer beware. There are a lot of complaints about this dealer and they are justified. I purchased a 2006 Saab 9-3 Aero wagon and although there was physical damage disclosed, it was not all disclosed. The disclosure was the lower lip spoiler (valance) below the front bumper cover was damaged. What was not disclosed was the bumper cover was damaged as well. In addition there are transmission problems.
Like most of the other complaints below, but seemingly more of late, Lenny is a scam artist. I saw the car on eBay, a 2002 Saab 9-3, and the photos looked great. However, having owned this exact make and model of car from new, I was aware of the faults, and the one Lenny was trying to hawk was full of the notorious issues. Way overpriced for the condition and marketed as "spotless", it was a piece of junk. Shoddy cosmetic repairs and weird noises were enough to scare me away, not to mention the arrogance and general lack of care for the customer his thug employees presented. Now, I'm fighting for my deposit back. Thank god that's the only headache I will get from this soulless jerk.
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Bought a car from this LOWLIFE BOTTOM FEEDER LENNY. Gave him $10k for a car worth maybe $3k as it was. He was kind enough to have a lowlife worker of his drive it from NJ to Long Island, New York at no charge because he knew I was sick with cancer and bedridden at the time. Well, that didn't matter to Lenny who for sure is going to hell. I had to trade the truck that ran like a bag of ** & had no oil pressure or oil in it for that matter and the differentials were bone dry too. We called the scumbag Lenny and he said it's not a new truck, lol. What a scumbag. We traded it in to a trusted dealer here in NY towards another vehicle for my wife and I lost $7k on the deal. I'm very lucky and so is Lenny that he is so far away from me because if he was local, you can bet your last dollar I would pay him a visit... I'm sick and tired of these non-American scumbags coming over here and ripping us off and getting away with it. Go home, Lenny you SCUMBAG and take your bottom feeding friends and family with you... LOW LIFE. BUYER BEWARE!!!!!!! BEWARE!!!!!!!!
We purchased a vehicle from Lenny, whom I thought was an "honest sincere man", until after the fact of purchasing the 2004 Yukon XL that had 90K+miles for $10,000.00 (Shame on us!). My husband (who at the time was JUST diagnosed with lung cancer) found the ad for the truck on the internet of course, did some research on the vehicle and it seemed it was a "fair" price, we reside in Long Island, NY and it was too far to travel to NJ due to husband's illness, therefore, based on "good" faith, we made a deal for the truck, mind you the photos were impeccable on the internet.
Lenny had the vehicle delivered to my home upon receipt of the wire transfer of funds and charged us $395.00, it was not even put on a flat bed, it was driven. Upon arrival, my husband who knows his stuff about trucks and brother who is a mechanic, combed it over, hence NO OIL in the truck, bad leak in the rear, LOW antifreeze, FILTHY MESS, missing a running board and a total mess! The truck was bad from the day we received it, took two turns EVERY TIME to start... Made noises that I never heard in my life and bottom line is we pretty much got robbed by this guy. Lenny also "hides" conveniently to avoid contact with us angry consumers... He should be SHUT DOWN completely! A real disgrace for the USED card industry, a crook and a liar.
Finally, we found a truck here on Long Island that we love, so we traded in the Yukon towards the payment or our new truck and was given only $5,000.00, that is how bad the Yukon was. Needs a ton of work and was told we are lucky that we received that! Again, robbed of $4,500.00, the truck was in our possession for less than 4 months... we are furious and do not need the unnecessary stress this has caused, not to mention the loss of $4,500.00 to boot! Lenny was NEVER available and also disguises himself as another person when he doesn't want to talk to you, but ironically that person sounds just like Lenny!! Amazing what people will do and get away with. That is why I am writing this review so that other will not fall for the "bait and switch" gimmick!! We never should have purchased the truck without "physically" seeing it in person, so we are at fault for that. Please do something so others don't get burned like we did. Thank you for your time!
In May 2011, I purchased a 2002 Volvo from North Jersey Auto Mall also known as Lencore Auto Group of Paterson, NJ after seeing it listed on eBay. I had extensive telephone conversations with Lenny ** who verbally represented the automobile in excellent physical condition and in perfect mechanical shape during each telephone call before and after the purchase. Lenny insisted the automobile was worth high blue book because the car was low mileage and was flawless, mint and without any scratches, dents or dings. He said he drove the car several times, taking it home to show his wife because the car was just like brand new even though it was a 2002 model.
Before the car was shipped to me in California, Lenny cautioned to be sure to check the car for body damage and rock chips by the auto shipper when you get it. This car is perfect and doesn't have a scratch. I called Lenny immediately upon receiving the car to express my concern on the physical and mechanical condition. There were obvious signs of body damage and the car drove with a significant vibration. Lenny initially denied any physical body damages and wanted me to pursue an insurance claim with the auto shipper saying it was their fault. He continued to claim the car was perfect when it left and that damage had to be caused by the shipper and to make an insurance claim for damages with the shipper.
However, shipping records from Corporate Auto Movers, signed by Lenny's staff clearly call out significant pre-existing body damage including obvious signs of an accident repair and re-spray on the left side and dents on both right side driver and passenger doors. Lenny backed down only after being presented with the signed shipping records showing pre-existing damages. I have an estimate to repair the body damage of $2,081.61. Additionally I spent $1,436.72 to replace a defective front driveshaft and left side mirror motor and electrical assembly that caused shorts when the car was unlocked remotely. Both issues were easily detected from the first moment I drove the car and repairs were required for safe vehicle operation. I believe these issues were so obvious that they should have been known by others driving the car beforehand.
Lenny initially said he would provide monetary compensation to fix the vehicle and make me happy. However, repeated efforts to resolve this claim with Lenny were unsuccessful. Ultimately I took Lenny ** and Lencore Auto Group to Small Claims Court in NJ and settled. There was one other party suing Lencore the same day I was there. Lencore has a BBB rating of F which is not unexpected given the numerous online posts. Lenny ** and Bobby ** are expert salesmen and masters of the con. They are advantaged when selling to out-of-state purchasers.
My vehicle had major defects: smoking, transmission slipping, transmission failure warnings, bad stereo, and car was misrepresented. I haven't had the vehicle for more than two months due to numerous issues, like water damage etc. I went to pick up vehicle in NJ. It was a road hazard.
Lencore auto group should be shut down and the owners should be investigated for fraud and other unsavory practices. So far, I am out of $8,000 for a car I drove for about two weeks.
Warning: Never buy a car from Lencore Auto Group without seeing it in person and having it inspected by your own mechanic or a reputable dealer! This used car dealership, Lencore Auto Group, and its two primary sales people, Leonard ** and Robert ** (AKA Lenny ** and Bobby **) are not to be trusted. They grossly misrepresented a car for sale to me and I have ample documentation to prove it. I stupidly bought a car from them sight unseen and uninspected as I trusted their words and a false Carfax they provided!
Yes, the Carfax they emailed me was misleading and quite possibly manipulated with a graphics program of some kind! Carfax was no help in getting the dispute resolved. Carfax is nothing more than a reporting company that can provide misleading information with no liability. I will write here in lengthy detail what Lencore did hoping this will protect others from my fate of being another one of their cheated victims. Please read this carefully for your own protection!
The car I bought from them was a 1999 Mercedes S500 Grand Edition with 50,489 miles for $16,000 including $650 shipping from NJ to IL. At the time, I owned this exact same model with 97,000 miles and I wanted to replace it with a lower mileage, better condition vehicle. Since I knew the vehicle and based on the Carfax and Lencore's representations in writing and verbally, I thought I could purchase the car and have it shipped to me sight unseen. How completely stupid in dealing with Lencore! As soon as the car was delivered, I knew it was a grossly misrepresented vehicle. I was a trusting fool and they were dishonest.
I called Lenny immediately and told him I wanted my money back and would ship the car back. He said they wouldn't do it and offered to "sell it for me on consignment". I would never be involved in such a dishonest misrepresentation, so I refused this offer and had to keep the car. I was supposed to be getting the following described car as they presented it in their written ad: (1) A four year unlimited nationwide warranty and their free 3-month Lencore warranty; (2) a "showroom shine" finish; (3) "Carfax Certified and 100% Carfax Guaranteed" which showed, and Lenny confirmed, was bought from a Florida auto dealer that sold used Bentleys and other high-end vehicles; (4) "Brand New Tires"; (5) All electronic components in working condition; (6) Car is barely broken in.
What I ended up getting was a car that:
(1) had no warranty at all because after carefully reviewing the coverage terms, I chose to not take the very limited and poorly rated Penn Warranty (which is not "bumper-to-bumper" as Bobby described it) to reduce the car's price by $1,400. Lencore would then not give me their advertised "free 3-month" Lencore warranty at all as "I didn't live near their dealership and they could not do any warranty repair work if needed." Therefore, when I didn't accept their terrible Penn warranty, they told me their Lencore warranty wouldn't apply as I was an out-of-state purchaser.
(2) It was repainted in several sections at different times with sun fade differences, had numerous dings and scratches, several rust spots, a leaky sunroof and trunk.
(3) It had a false Carfax! The used Bentley dealer in Florida told me he never took the car in or had ever seen a car like that in over a year. I called the used Bentley dealer when I saw on the back of the car's title that it was traded in or sold to a CarMax dealer in Florida. The CarMax dealer immediately auctioned it off as the car's condition upon closer inspection did not meet their standards. A local Florida car trader then bought it at the CarMax auction and he re-sold it at auction in Pennsylvania to Lencore. What a difference in history between Lencore's purported purchase from the used Bentley dealership and their actual purchase at the Pennsylvania auction! Carfax has no liability for their erroneous report.
(4) It had three of the four "Brand New Tires" that were almost seven years old (which could be told from the manufacture production date stamped from 2003) and had severe dry rot. The fourth "Brand New Tire" was not the correct size, did not match the other three and had a repair plug sticking out of it!
(5) It had electric problems relating to two mirrors that were completely broken and needed to be replaced; two power windows; the power trunk closing which didn't work and constantly drained the battery which I replaced twice; and numerous other electric malfunction codes!
(6) It had a front spring broken completely in half making it dangerous to drive; needed rear accumulator balls and struts which were making a creaking noise over every dip and bump; had a consistent light grey stain in the carpeting across the entire bottom and several inches up the sides of each of the four passenger sections leading me to think it may have been in flood water at some time.
After being given an $8,500+ estimated cost to repair the car from two different mechanics, I had the two front springs replaced for safety purposes, had the trunk fixed to stop it from draining the battery and put in two new batteries. I spent about $1,500 in repairs and $1,300 in sales tax/title registration costs so I could get rid of the car. I drove the car about 250 miles and ethically sold it for $9,500 after explaining to the buyer what the car needed for repairs that I knew of. My loss on this auto purchase from Lencore was $16,000 + 1,500 + 1,300 - 9,500 = $9,300. I drove the car about 250 miles only to repair it to make it safe to drive and then sell it! Please learn from my mistake!
I honestly believe that I will no longer get any financial help with the repairs, but I want to report the incident so that other consumers will be more wary. Replace tail light lenses $200 Replace 4 tires (4X 49.95 +mounting, blancing, and tax) is 265.14 Alignment $55.00 TOTAL $520.14 I was asking for $200 for the lenses and 2 tires $132 for a total of $332.
On July 17, I called the Lencore Group to inquire about a 2004 Land Rover Freelander advertised on their website. The car was listed as having 44,000 miles and a clean history. I set up an appointment to go look at the vehicle. Based on the following criteria, I made an offer on it. 1) A Carfax report showing exactly what the dealer represented about the car must be run and provided before I would take delivery, 2) All maintenance records would be made available, and 3) Proof of one owner, and exact odometer reading were necessary as the offer I made was based on one owner, no accident, non-smoking vehicle with a mileage of 44,000 miles. A price based on the aforementioned was agreed upon, and delivery of the vehicle would take place after Lencore fixed the ceiling upholstery, which was unglued.
I arranged to pick up the car on Tuesday, July 21, again on the condition that all of the aforementioned information was provided to me and accurate. When I arrived to complete the transaction and requested all of the agreed-upon information, Lencore lied about the vehicle's mileage, a reporting of a previous accident, and number of previous owners. They refused to refund my deposit of $500. I was forced to call the Paterson Police Department and will be taking legal action.
Lencore Group Company Profile
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- Lencore Group