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We have been a buyer of La Mesa RV Davis/Sacramento for several years now. We have once again, decided to change motorhomes. Cameron, GSM, at the new showroom deserves a medal of patience! We went from a Class A down to a B/B+ and it was a big decision and investment. Ultimately, he supported all our contract/vehicle decisions/changes and we finally settled on the perfect one, Leisure Van 2020 RL. We are very happy with his patience and allowing us to change/learn and ultimately make sure we got into the one that we love. Thanks Cameron!
We looked for over a year at motorhomes trying to decide on what was right for us. We finally decided to try and find a lightly used Bay Star 3124. La Mesa RV told us to come in and look at their Tiffins because they were not Newmar dealers. The Tiffins were beautiful but did not meet our needs. They then looked around for us and found a Bay Star at their Albuquerque dealership and had it brought to San Diego for us to view. We could have said no but the unit looked brand new and so far we are absolutely thrilled with it. Our experience with La Mesa RV was great and they went out of their way to find what we needed.
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From first inquiring about the Coach listed on RV Trader website to receiving my first call from Damon Higgins (Owner) of La Mesa RV in Phoenix our experience was truly beyond what we could have imagined. We would like to thank all of the amazing staff that made our purchase a happy & exciting experience. Having driven 1400 miles from our home in Canada to Phoenix and finally able to see the motorhome, it was just as Damon described with respect to being in pristine condition and well cared for by previous owner.
As we were exporting the motorhome from the U.S. to Canada, La Mesa RV and their experienced staff made the Border crossings seamless with the forwarding of all required documents prior to our crossing back to Canada. Special thanks to; Damon, Larry, Denny, Angelo, Freddy, Angela, Lori, Jimmy, & Gerry for all their expertise, professionalism & making this an amazing experience. We would without hesitation recommend La Mesa RV in Phoenix to our family & friends! Many Thanks to La Mesa RV.
My wife and I purchased a new travel trailer in 2015 from La Mesa RV at an RV show in Sacramento. Because of my disabilities and inability to perform regular maintenance myself, we purchased a 5-year extended maintenance plan which cost us an additional $5000. In the fifth year of the plan, the powered tongue jack stop working and I took it in for repair. Fortunately, the jack was a recalled item and was repaired free. The service department offered to also perform a free roof inspection and determined that a reseal was required. However, when questioned why the $1100 cost was not covered by the maintenance plan, I was told that the roof reseal is considered regular maintenance which is not covered by the plan, which brings into question what maintenance is covered by a maintenance plan.
Needles to say, I am frustrated and angry. It is the fact that when originally questioned the sales department repeatedly assured my wife and I that this is the very situation which we were assured the plan covered. Lesson learned. Carefully parse all maintenance contracts before purchase. Sales personnel are not above bold face lies.
We purchased a 2020 Accolade from La Mesa RV. Buying it was easy, though it has problems, leaks, small issues, and a front overhead cab window where the molding is separated from the frame enough to see pink insulation. After waiting on their schedule one month to be able to bring in our RV for warranty work, we dropped it off January 8th. It is now February 6th and we are finding out today that the parts needed are just being ordered TODAY!!! They won't be shipped until next week and will take another two weeks to get to La Mesa's service dept. We have been calling, texting this whole time between Entegra and La Mesa RV, and between the two of them we have been repeatedly lied to and been given the blame game routine to the point we are tearing our hair out.
FYI, I will also be posting this complaint on Entegra's site as well. La Mesa's rep admitted this morning that the rig wasn't even touched for repairs at all until January 26th! Each entity has been blaming the other, all-the-while telling us parts have been ordered (when they weren't), repairs have been effected (which they weren't), and a service mgr. at La Mesa RV has even been let go in the midst of all this chaos. Consumers, buying an RV is only half of the experience. You have been warned. The back half, the servicing of your RV will give you heart palpitations. It is so frustrating!!!!
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On Oct. 29, 2019, we purchased a brand new 2020 Van Leigh Pine Crest Fifth Wheel for $57,000 (paid in full) from La Mesa RV in Phoenix, Az. After securing our payment, when the RV was presented to us, it was damaged. They did not tell us prior to finalizing the purchase, or at delivery. We noticed it prior to leaving, and found further preexisting damage 3 days later. (the first time using the RV). La Mesa did all they could to complete the entire transaction without ever disclosing preexisting damage, in hopes we would drive away before we noticed, putting it on us. We have also been told by an objective repair facility, there were attempts to repair and minimize the damage to the rear end and upon further investigation, there is obviously attempts to repair the damage to the slide. (damage noticed 3 days later)
Had we had knowledge that we were paying for Brand new, but receiving a damaged RV, we would have walked away. No ifs, ands, or buts. We had walked away from dozens for issues much smaller than these. Our paperwork states NEW it does not state ”AS IS”. Within days of delivery, we contacted Van Leigh and La Mesa. We have requested a refund for the return of the RV. They have referred all further communication to their Consumer Complaints Dept. Jay Castro.
Below are details: Our intentions were to buy a newer used RV. After an exhaustive search, we went to an RV SHOW hosted by LA MESA RV. We viewed several RVs before being asked if we would consider buying brand new. We had not, but looked anyhow. We were shown a high end model Van Leigh (a division of Tiffin) 5th wheel. Way over our budget. We shared that we had previously owned a Tiffin RV for many years, and knew they were quality. We were told they had base model of the same RV, back at the Phoenix store, at a substantially lower price. Subsequently, my wife and I found that model, at the show. Posted on the front of the coach was $59,000.Our salesman (Sonny) located us inside this coach, saw how much we liked it and said, he didn’t realize it was at the show, not back on his lot. Then told us he could sell it for $50,000. I asked how he could reduce it that much, and he said, “We’ve had it on our lot for a while”. That answer didn’t raise any red flags.
*In hindsight, we seriously question whether the one we chose at the show was the same one they delivered to us.
Double our budget, a decision to buy that exact coach was based on these things; a Tiffin product would be built well and hold its value, and for peace of mind. With proper maintenance, a brand new coach should remain trouble free, in like new condition, well into the future.
We had both stressed over and over, no matter what, we must get an RV that does not need repairs, no matter how minor, now or in the near future. Recent and serious health issues have left me unable to do repairs and stress must be kept to an absolute minimum. Also telling them WE LIVE IN IT, so leaving it for repairs anywhere, for any amount of time is not an option. Our goal was to be back on the road again as soon as we bought it. We explained this repeatedly at every turn. With a full understanding of this, they sold us a new coach, aware that it was damaged.
Two days after the show, we purchased our brand new 2020 Van Leigh Pine Crest. At 8am I received a msg from Sonny informing us our RV was in the service bay, being prepped for delivery. (Pk up at 12noon- 1pm.) Prep included detailing outside, inside, and the PDI checklist (pre delivery inspection) the final inspection inclusive of every part of the coach, each of its components and operating systems. We arrived 12:45, it was still in PDI. At 3pm we did the paperwork, but must provide a confirmation that the full $57,000 had been deposited in their acct. before doing so. We finished, and waited another 20-30 min. while they finished PDI. It was after 4pm when the coach was ready (as it turned out, they had done very little, barely cleaned).
The person assigned to our walk thru was Steve. We began inside. As part of the walk thru, the slides were brought in and out. I noticed that the curb side slide wasn’t moving smoothly or level and didn’t sit right. I brought this to his attention; he explained they all tilt some in movement. That didn’t explain why it did not SIT level. I spoke up again asking about that, and got a dismissive response, “we’re not level, when the jacks are down and the RV is leveled, it will be fine”. I accepted his answer as the correct explanation. (our first 5TH wheel)
The walk thru concluded at the rear of the coach, as Steve was walking away, I noticed that there was damage to the lower rear panel. It was obviously dented in and scratched. I immediately called at him to come back, and pointed out the damage. It appears that it had been backed into a pole or something stationary enough to push in the fiberglass panel and (we noticed later) the metal trim at the base, and underneath, the mounting frame that the cover for the under carriage is supported with.
He said he knew nothing about it, (someone had just placed the temp. plate on it, 2.5 ft to the left of the dent) and several other people in the service bay all stated the same including Sonny. James ** (service dept.) came out to look (same story) and took pictures of the damage and stated he was writing up the report documenting the damage, and would be submitting it to the proper dept. to be repaired by La Mesa. Our RV had been on their lot for “awhile” and in their service bay 8hrs getting “prepped”, but no one noticed that our coach had obviously been involved in some sort of accident, and sustained damage. I noticed it at as soon as Steve stepped away (he had been standing directly in front of it). It was nearly dusk and I saw it plain as day. (See pics 12, 13, 14.)
Traveling to Orange County Ca. we stayed in hotels. Our first night (3 days after delivery) at a campground to stay in it, with the jacks down and RV level, we extended all slides. Immediately we noticed that the same slide I had spoken about during our walk thru was far from level. The entire corner of the slide sat uneven and had a cockeyed look. After checking the RV was truly level and pulling the slide back in and out, we realized that this problem was not the result of “the jacks not being down”, or “the coach not being level”. We had been lied to by Steve. I had conveyed to him a sincere concern regarding the appearance of the slide, inquiring why it did not sit level, and he assured both of us that what we were seeing was absolutely normal, stating that once the RV is level, with the jacks down, the slide will sit properly level.
With the slide all the way in, we climbed over the end of the couch so we could get a good look at the back side of the slide. We could now see that something had been torn off the slide, a large piece. (See pictures 4, 5, 6, 7). The 2x2x8 metal support that keeps the slide from overextending and supports the top half of the slide when extended had been torn away from the structure. The support on the opposite side of the slide is slightly bent, either from the initial incident that tore the other one off or just the burden of supporting the weight from BOTH sides. (See pic.8) From this view, it also was obvious what had caused the front facing panel to be bent forward, no longer flush with the wall, separated from the slide and slightly twisted. Explaining the whole cockeyed look at that corner. (See pics 3, 4)
The slide does not sit level in any position, and the twisted front panel is permanently and quite noticeably bent. (See pic 1, 2, 9) The location of this bracket makes the possibility that it had come off outside, or without knowledge, impossible. Whoever did this was aware of it. The bracket could only have come off INSIDE the RV. Moving RVs with the slides extended, we have learned is a common practice at dealerships, (La Mesa included) despite risk of damage to the slide components, and against MNFR. Warnings. We believe that is what happened. With any sudden stop or jerk to either side (pothole, curb) with a slide extended would cause this exact damage. However it happened, it was there before we took delivery. On their lot for “awhile”, obviously it was handled carelessly and improperly.
La Mesa broke an integral component completely off the slide, and left it unrepaired, causing further damage. Someone backed that RV into something, and an attempt was made to repair it. Had we had the prior knowledge that our coach had the damage to the back end, we would not have bought it. That alone would have made us walk away, if we had been told at signing. Regarding the damaged slide, if we had not been lied to at the walk through, and were told it had sustained damage that may or may not be able to be repaired to a new condition, we would have absolutely walked away, and demanded a refund before ever taking possession.
When I spoke to Jay **, their attorney, he did not dispute these facts. He just advised me LaMesa is willing to fix both of the addressed issues, (neither covered under warranty), wherever we are (in our travels) if I will advise him of the location and when. I told him I would not be engaging further, we are not in agreement. Worth mentioning, we had just signed paperwork stating all sales are final, no cooling off period, etc. No one at La Mesa told us anything different than that, Now their argument is, well you took delivery, you should’ve canceled the sale. Excuse me, how so? Our $57,000 had been in their account since 10 am that morning, and absolutely no one advised us that because of the damage, we had a right to walk away.
We have no desire to deal with La Mesa any further, under no circumstances do we trust them to repair damages caused by them and concealed by them. There is no way for us to know what other issues they have kept from us. Why should we put any trust in them? Absolutely not. Keeping the RV is an unacceptable solution. Dishonest, and absolutely NO INTEGRITY.
We bought an awning from them and they installed it on our trailer. We hardly ever use the trailer, and had only opened up the awning a couple of times. While driving down the road in Mesa, AZ, the awning just fell off. Thankfully we were not on the highway where it could have caused a vehicle following us to crash. They refused to help out, but after some prompting, they agreed to inspect the trailer and awning. It was pretty obvious after inspecting it that it was an installation issue. The manager did not bother to meet me in person or even inspect it himself. He had a service adviser handle everything. They did not get back to us like they said they would, but after following up, they said there was nothing they could do to help us out. This could have been a major liability issue had it come off on the highway causing an accident. It would cost them very little, but it is a big expense for us.
First, we were offer 50% less than the dealer we bought from for our trade. Second, we were told the financial application we had to complete in order to make a proposal was just going to be held at the rep's desk just in case we came back. Since it has our social security numbers and personal financial information we ask to have it destroyed. We were told "impossible" that it was being sent to headquarters. I will never go there again.
Completely inadequate. Took possession of a 2019 model Bighorn in June 2019. We traveled cross country from AZ to Nj, to MA to DC to SC to FL back to AZ. Too much to tell other than NEVER AGAIN. Take your repair elsewhere.
I’ve had 4 Entegra Motorhomes and have been very happy with the product. This time I bought a brand new Entegra Anthem with a list price over $500,000. You would think they would have the coach clean and ready to go. The coach sat for two weeks at LaMesa RV Sacramento before delivery. I told them specific things I wanted checked prior to delivery. I asked internet if had any body damage was clean and fully checked out. Coach was dirty, had body damage, water leak, and air leak. They took to service department and said couldn’t get all the work done till next week. This was a brand new coach that sat on there lot for 2 weeks prior to me taking delivery. I had flew in for delivery, so I didn’t have till next week to wait. I just took coach as it was and took to my local dealer and had them fix it. Only reason to buy from LaMesa is super low price and the internet salesman was worthless, no follow and obviously didn’t care about delivery experience!
La Mesa RV expert review by Sharee Collier
La Mesa RV is a marketplace for used and new RVs. La Mesa began as a simple RV dealership in La Mesa, California, in 1972. It has since moved its headquarters to San Diego and expanded with dealerships in Florida, Arizona and New Mexico.
Stock variety: La Mesa RV sells products from numerous brands, including Winnebago, Fleetwood, Hummer and more. La Mesa sells RVs and trailers of all classes.
Rotating sales: La Mesa RV hosts rotating sales for the RVs they have in stock. If you don’t mind waiting for a good price, keeping an eye on these sales will save you some money.
Trade-in: If you currently have an RV you want to sell, La Mesa will appraise it for you. They will either offer you a cash deal or trade-in credit toward one of their RVs.
Preowned sales: La Mesa RV also sells preowned vehicles in addition to their new stock. Preowned inventory is subject to change, so you’ll want to check their listings regularly.
Full service center: La Mesa RV’s locations have full service centers. If you need to repair your RV, you can schedule an appointment with a technician online.
Best for: people who want to find good deals on new and used RVs and people who want to sell or trade in their current RVs.
La Mesa RV Company Information
- Company Name:
- La Mesa RV
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