Kia Soul Reviews

We have a 2016 Kia Soul with p1326 code which is a engine knock sensor. Mileage of 150386. Can't drive 30 miles or engine light comes on and reduces power. Ccalled Kia in Joplin Missouri about the issues. There is a champion where they test the rod bearing which is a issue. And they change the motor 'cause they're bad. Was told we are past the mileage by 400 miles. DO not buy a Kia Soul. They are junk.

Love the car but the company is crap. I have 2 Kia Souls and they told me they would help with theft prevention. 2800 is repairs after it was attempted to be stolen. They sent me a letter to turn in the repair cost from the 2015 and would you believe they never responded or followed through. Good car, really bad company!!!!

Bought a used Kia Soul with about 160,000 km. It ran fine for 4 months but then the knock sensor showed errors. Kia dealership diagnosed bad knock sensor. Said engine was within specs. Replaced knock sensor and then said bearing is shot and engine needs replacement. Kia knows about this problem and extended the warranty to 10 years 200,000 km to cover it. My vehicle hit 10 years in March. Called Kia Canada and they are unwilling to help. It is under the mileage extension but a few months over the years. This is a known problem with these Kia engines. That is why Kia added the knock sensor. Kia does not stand behind their vehicles. 1 day or one km past the warranty, and you are totally on your own! Would not recommend a Kia!

Dear KIA Canada Leadership, I am writing today not just as a customer, but as a 55-year-old single ** woman who has placed her trust, her safety, and her livelihood in the hands of KIA for well over a decade. This letter is born from both hope and heartbreak. I pray it reaches someone who will hear my voice and recognize the faithfulness of a loyal customer who desperately needs compassion and support. I remember the exact moment I drove away in my brand-new 2016 KIA Soul. It was a moment I never thought would belong to me. As someone who had worked hard all her life, someone who had never owned a new vehicle, the joy was indescribable.

I just loved my 2018 Kia Soul however as it recently approached 100,000 miles I started experiencing issues with oil consumption (a recall issue) and P1326 knock sensor issue (also a recall issue). This car has been highly maintained with regular maintenance. Anything that needed to be fixed was fixed. Both issues noted above should have resulted in an engine replacement per the recall but the local dealers refused to do so. This is very disappointing as I would have purchased another Kia but will now no longer do so due to Kia not honoring their 100,000 mile warranty and I’m now stuck with trying to unload a 2018 well maintained Kia Soul that needs a new engine.

Second owner of a 2019 KIA Soul. All required oil changes and maintenance done, no evidence of neglect. At 93,200 miles it experienced a catastrophic engine failure with loud grinding noises, with no prior warning. Contacted KIA customer care, case number 25312368. I was told the 100,000 mi warranty is not valid due to not the original owner. The vehicle VIN is part of a class action lawsuit due to a defective engine, however because it never got a software update it is not eligible for the 150,000 mi warranty extension. Supposedly letters were mailed for notifying owners of this defect, although never received; unknown reason?

Warranty... I just got an email from a friend in TN. He told me that the best selling car in the state was the Nissan Rogue. I like the style of the Rogue and I used to work at Nissan in TN. So, I wondered what the deal was?? I called my mechanic friend in TN to ask him about the Rogue. Here is what I gathered from both sources:

I bought a 2016 Kia soul with 60k miles on it for my granddaughter from a private individual. Being a certified mechanic I looked it over. Ran great, saw no red flags. Had new tires, alignment and oil changes. She drove it approx 10k miles when the engine developed a knock. Needs an engine. Kia said the was a previous recall for ecu flash. Previous owner didn't have it done. We had no idea there was a recall. The recall was only to extend the warranty coverage for engine failure. Not a fix. I tried to explain to them had we known we would have had it done. They refused to help us out in any way. Now we're stuck with a useless car and don't have the money for a long block. I've heard similar stories from other Kia owners. Learn from my mistake. Do not buy a Kia!!!!

Dealing with Kia Soul after trying to get our lease buyout has been a ridiculous experience. Took two months to get a lease buyout letter after spending hours on the phone. By the time we got the letter our buyout loan was expired. Finally on month two we get the proper letter. We give the payment to Kia. Guess what we still don’t have the title because NO one will get back to us. I finally asked for a manager's email, in which I got a terrible attitude upon asking. We’ve been emailing for two weeks now with zero response. Vm is totally full. So they took our money and now we have a car we technically can’t drive with no title. Do not buy from them. Hey Kia, a response back would be amazing,

I am writing this review to express my frustration and disappointment with my 2015 Kia Soul!. Despite regular maintenance and proper care, my vehicle has been consuming excessive amounts of oil, which has resulted in frequent top-offs and unnecessary expenses. I have tried to address this issue with Kia Motors Customer Service, but their response has been unsatisfactory. They have failed to provide a solution or take responsibility for the problem, leaving me feeling ignored and disrespected as a customer.