Infinite Auto Protection

I purchased a service contract from this company and I sold the car. I never used the contract and I had over 2 years or 80,000+ miles left on the contract. I contacted Infinite to let them know, so I could recoup what was left on the contract, but they were trying to get me to take a chance on a gift card that I didn't want and they placed me on hold and shortly thereafter the phone hung up. I called by and again, the same thing. The next call, I was automatically placed on and not one every picked up. This happened over and over. I finally realized the same person was answering the phone. I decided to research them (should have done this before trusting them with my money) and found out they are scammer!!!!

Took out a $5300 warranty on a Maserati. Never used the policy. Had the policy 1.5 years when it the car was totaled. Cancelled the policy and 1 year later cannot get any money stated in the contract for prorated amount of the warranty. They are counting on my not going to arbitration as the next step since it wouldn't be worth it.

TOTAL SCAM – FLEECING THE PUBLIC - FRAUDULENT SERVICE CONTRACTS. Vehicle Service Contract. $1,826.00 Bought in July 03, 2019. 5 YEARS or 100K = 167,000 (I am within my contract coverage). VSC# ####** 2013 DODGE DURANGO CREW. This contract was sold as a Bumper-to-bumper, (To quote the Sales Agent) Zero Deductible, covering ANY DISABLEMENT, covering everything OTHER than LISTED EXCEPTIONS to the contract (Stuff normally covered by regular maintenance). I have never made a claim until NOW. Had the ENGINE TEMP climb suddenly and, got it into the DEALERSHIP to DIAGNOSE the problem.... Found it has to do with the OIL COOLER, which IS the LOWER portion of the RADIATOR (which is a LISTED PART).

A total FRAUD! I don't know where the other rating came from, they must be all fake! They never want to pay anything, they either never pick up the phone or hang up on you! I and the repair shop called them more than 20 times! They pretend they file a claim number first and then disappear! NEVER, NEVER, NEVER use them! They are thief!

I had a mechanical issue with my car. I called to put in a claim and they hung up every time. No one ever answers the phone. I purchased the warranty a few years ago and did not need it until now. They are a scam.

After reviewing several companies and extended warranty plans I called Infinite Auto. Within a year I sold my car and called to have my policy transferred to the new car but it was too old. I received signed documentation of the prorated refund I was to receive. That was a year ago. Filed complaints with BBB and Office of the Attorney General. No communication from Company to either or to me. Disgraceful.

The ConsumerAffairs rating is wrong. PLEASE do not buy from this company as they have NO INTENTION of paying out on a claim. They deny your claim for things that aren't even wrong with your car. My claim was denied for overheating, but there is NO overheating. I filed a so called appeal over the phone to be told the denial stands without ever even assessing the car or what the repair shop stated. They made their own assessment. The car is in no way overheating. I have filed 2 claims with them and they have denied both.

I hope this helps someone else. CA. has a Cease and Desist order for this company File number **, 25 people were listed on this with the California Department of Insurance. ** It just makes me sick so many have been scammed by them. Hundreds, maybe thousands, Think of the people that haven't tried to use the warranty only to find out they been scammed like I did. I purchased Oct 31st of 2019, didn't need to use it till last month. They have been playing a cat and mouse game of we tried to call the dealership, no one answered. The Dealership keeping a line open while waiting for them to come on for over an hour... hour and 45 min. only to be hung up on.

Do not pay for this service at this company. I think it’s a scam. I signed up for coverage and then happen to buy a new car so I didn’t need the service anymore and canceled the plan. I was told I would receive a prorated refund I have been waiting over five months and have not gotten anything. The Michigan Attorney General‘s office has said to me they’ve received quite a few complaints. Stay away from this company unless you want to go through the experience I’m going through now.

We took out 2 car warranties a year ago. Found out they don't cover major repairs on our cars. Cancelled the policy June 2021. Still 'under consideration' for refund in November 2021- 5 months... worst company.