Consumer Complaints and Reviews
The sales person, Melissa **, was rude, disrespectful and was more concerned with her personal issues than with the satisfaction of her customer. Finance Manager Tom ** printed the paperwork four times (had to correct the spelling of my name, then my address, then pricing) and my zip code is still wrong. I gave up trying to get it all correct. I brought the issues with both people above the appropriate staff within the company with no follow up or apology. I will not ever purchase a vehicle from Bemis nor will I ever recommend Bemis to anyone else.
There were several minor problems with the 2011 Volvo purchased at Brian Bemis Volvo in Sycamore, IL. These should have been noticed by the service department before the car was purchased and driven away. Each time I went into the dealership, the service staff was not friendly, disinterested and rude, including the service manager. They acted like it was a big chore each time I had to go in there for these minor repairs. I had to go back several times because issues were not resolved. The service department scratched an area of the interior and refused to replace it. They wanted to charge us for their error. The service manager was not helpful at all.
I sent a letter to the general manager, Chad **, via express mail. I received the receipt back that it was signed for and received. No response at all from him. So from the service (what a joke) department to the general manager, avoid this dealership at all costs unless you enjoy a rude service staff and rude managerial staff. If you need a Volvo dealership, go to Volvo of Lisle, IL. Everyone there is so nice and very respectful. They know how to treat customers with the utmost courtesy and real service. Avoid Brian Bemis Volvo of Sycamore, IL.
On May 5, 2010, I took my vehicle in for a routine oil end filter change. When I drove my vehicle in to the facility, it was running perfectly; and no fluid was leaking from anywhere. I left the facility and drove approximately 30-35 miles and started hearing a knocking sound coming from the engine compartment. Upon inspection, I discovered that the radiator cap was barely sitting on the fitting very loosely and engine coolant had escaped out of the reservoir and spilled over into the engine compartment until the coolant reservoir had been emptied. Obviously, that is what had caused my engine to start knocking and hesitating.
When I took my vehicle back to Brian Bemis, they told me that my fan clutch had seized. I did not find that fact to be unusual. However, I did find the fact that my radiator cap had been loosened by someone and the only people who had touched my vehicle prior to this incident were the service personnel at Brian Bemis. I am afraid that some other parts of my cooling system and/or engine may have been damaged because of this loss of engine coolant. Please advise.
I have written before in a complaint against Chrysler Corporation for this same problem but as I'm researching this thing, I'm now very upset with Brian Bemis Auto, the mechanics who supposedly "fixed" this defect. Our outer tie rod ends, as well as our entire rack and pinion steering has gone out on our 1995 Dodge Stratus in the last year.
This last time (one outer tie rod end broke a year ago at which time we were told that the other one was fine and would not break, and now the other side, along with the rack and pinion steering broke just a couple weeks ago) I was told by Matt at Brian Bemis Auto that if the tie rod ends are not greased during oil changes, they can dry out and break during normal wear and tear. This is also what they told Chrysler Corporation when I asked that they call Brian Bemis, therefore resulting in Chrysler washing their hands of the whole responsibility (also due to the fact that our warrenty was up).
I spoke with the mechanic at the reputable oil change company that we use and he said that, yes, under normal circumstances, they always check and lube the outer tie rods when doing an oil change but that the newer cars (1990 and newer) do not have access for lubing. In other words, they are sealed parts! He also stated that even if they dried out completely, they should NEVER break, only make loud noise. Furthermore, he agreed that Brian Bemis mechanics would, of course, tell Chrysler that it was normal wear and tear so that Brian Bemis would get the job.
If Chrysler took over paying for it, you bet they wouldn't allow the mechanics to overcharge for longer hours of labor. I need to know what options I have, given that my warrenty is up, the car has about 80,000 miles and is five years old. Please advise. Thank you.
Brian Bemis World Auto Company Profile
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