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Harley-Davidson
Harley-Davidson
Overall Satisfaction Rating
3.91/5
  • 5 stars
    40
  • 4 stars
    5
  • 3 stars
    3
  • 2 stars
    7
  • 1 stars
    23
Based on 78 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Harley-Davidson

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Last updated: April 12, 2018

355 Harley-Davidson Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 12, 2018

Purchased 2017 Harley Davidson Road King in February of 2018 and only start riding it 2 days ago (due to the NY weather), bike was parked at the garage all the time. If anyone familiar with Brooklyn NY you know how much traffic you hit on local highways when traveling. So, make the story short, I ride 90 miles every day to and from work and probably 10-12 miles of my ride is usually in traffic. Often it is stop and go traffic. Rarely it is light traffic. HYDRAULIC CLUTCH lever is the worst thing you can have in traffic conditions because it literally kills your wrist and elbow from moving it so often in a stop and go situation when the clutch is so hard. I know there are a few options out there to get an adjustable clutch lever to make it easier on a rider but why do I have to spent more money on a new lever when it should be adjusted by HD?

I called corporate office and explained the situation and all they said is "This is how it is and there is nothing we can do about it, bring it to the dealer and they will inspect it again (meanwhile I got this bike from HD dealer less than 2 month ago and never rode the bike) but why???" It's a known problem with HYDRAULIC CLUTCH and HD not doing anything about it. So the question is how good is the HD service in reality? What can I get out of it when I'm having so much troubles with a new bike particularly HYDRAULIC CLUTCH lever? Please HD explain it to me and is there any other solutions to my problem? Thank you.

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Verified Reviewer
Original review: March 27, 2018

Harley-Davidson's American made and a very respected brand but I have always enjoyed tinkering with it. Price is definitely something I would change as it's a little expensive. If they had a cheaper version there would be a lot of more people to put in your way and will enjoy it but Harley is getting better. They are cheaper than they used to be and the parts are easy to get.

Harley does it like a very high-quality machine. It's easy to ride and very distinctive. You can through them from blocks away. The sounds of a Harley is very cool. Very enjoyable with a good resale value. They are good on long road trips and nice to take on a weekend getaway. The bigger ones with the saddlebags are very roomy and you can take a lot of gear with you.

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Verified Reviewer
Original review: March 26, 2018

Since new, my 2017 road glide ultra has exhibited spark knock during full throttle acceleration, especially at higher RPMs (over 2500 RPM). I took it to the dealer and they simply said "could not duplicate". I have read several other accounts of this phenomenon on different online forums. Harley Davidson's "contact us" link on their web page doesn't work either. Can ConsumerAffairs help?

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Verified Reviewer
Original review: March 26, 2018

I have been looking for a great HD for over five years. The store owner sold it to me at a great price. He had just decided to sell it and this was the first day he had put in on the showroom floor. I know him well and he knows I will take great care of this great Harley Davidson. It has been well taken care of and garage kept, has low mileage and by far the prettiest HD I have ever owned. Everyone stares at it and smiles when I drive by. My best Harley friends and the guys I work with that are motorcycle owners were also amazed at this fabulous Harley-Davidson and look at it with envy. It's purplish deep blue and a real beauty. The headlights are big and bright, great backrest, huge side lockable side bags, able to hold so much more cargo than my Road King Harley-Davidson. It's very stylish and one of a kind.

My new selection of Harley gives me low gas mileage, and I feel so cool driving it anywhere. It's easy to drive, bold, fast, loud, outstandingly built, modern. It is powerful and takes safe great turns. It has a build in AM-FM radio that the volume goes up on its own, big double mirrors for added safety, lower in the back with not overheating pipes. However, I still am in shock at the price I negotiated it to. But I love this bike and what a great buy this was. I will be entering this Harley in many Harley ride contests, poker runs, and will be riding this to Sturgis next year.

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2 people found this review helpful
Verified Reviewer
Original review: March 25, 2018

Harley Davidson is a symbol of United States of America and I like the iconic statue in what Harley Davidson stands for. I bought mine in the early 1980's when few people own a Harley Davidson. I have taken a number of defense of driving courses. I love my motorcycle and its sound, loud pipes save lives. I also like the power, the control you have as a rider and that I am able to work on every aspect of the motorcycle. Instead of viewing the scenery you are part of the scenery. More power, more American made components and more reliable longer wearing rear tires.

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Verified Reviewer
Original review: March 23, 2018

I chose Harley because it is American made and has a stylish style that will never go out of style!!! They are the best motorcycles out there. It is so much fun to ride! They are good for road trips with friends. It is the best you can buy!!! Harley Davidson is in my blood and I love the brand. Real people ride Harleys! The only thing is sometimes they cost way too much!

2 people found this review helpful
Verified Reviewer
Original review: March 22, 2018

I like everything about my Harley. I like the design, the paint job, the price, the people who work at the Harley dealership and most of all the extra goodies you can get from them. The Harley name speaks for itself and it has been nothing short of a dream come true to own my Harley. It had never have me any problems and i do not expect it ever will. It's the highest quality of motorcycle toy can buy and I never even thought for minute about buying a different brand than a Harley.

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Verified Reviewer
Original review: March 21, 2018

Harley-Davidson is a very respected motorcycle and is the biggest leader in the industry. It has consistent quality and had modern technology. It's big and it says a lot. It's made with the best material, is very comfortable to ride, looks cool, and has nice color. However, they are very expensive, at times it's too loud for the neighborhood. It's also very hard to keep up on the appearance and all the chrome and hard to keep in garage because of its massive size. Other than that, the brand offers the best ride hands down. It is a prestigious brand with a rich history. It allows you to be in an exclusive club and gets you a lot of attention while riding.

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Verified Reviewer
Original review: March 20, 2018

They are a brand you can trust. I like their high performance engines and they offer several different models of motorcycles to fit anyone's needs. There is a size of bike and price for everyone who wants one. Resale on their motorcycles is really good value for the money. The only thing I dislike about this motorcycle brand is how expensive there merchandise is (does not include the motorcycles themselves). No matter where you try to buy their merchandise it's very overpriced. Even the resale prices on used merchandise is still expensive. But they always have had very helpful, friendly service when we go to any dealership.

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Verified Reviewer
Original review: March 19, 2018

I chose Harley Davidson as they offered the style and requirements that I was looking for. They also offered the best financing deal that I could find in my county. I love the different styles of the bikes and the way it helps me drive better. I also love how sexy I look on their bikes. Their handling is amazing and I love the gas mileage I get. Their seats are very comfortable and the customer service is beyond approach. They're perfect just the way they are. This is the second one that I have owned and I will buy another one from them.

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Verified Reviewer
Original review: March 18, 2018

I decided I wanted a Harley at the age of 10. I was looking through one of my Dad's Cycle World mags, there was an ad for the '77 models. I looked at the pics of that Low Rider and Wide Glide like I was looking at my 1st Playboy. I bought my 1st HD years ago. It was a 1200 Sportster. I took my wife on our 1st date on that bike. Now, a Road King & Electra Glide later, I won't be without one. I like the way it sounds, feels and looks. I also like that it's made in America and to me, very few things scream America like Harley Davidson. However, I wish H.D. would get back to basics a little more. It's cool they make models that are already customized. But, I'd like to see more entry level models. I'd also like to see the Dyna come back.

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Verified Reviewer
Original review: March 16, 2018

I love the Harley Davidson motorcycle brand and all it stands for. I have owned just about every other brand and Harley Davidson is by far the king of the hill as far as performance, power, style, all around bad asses of all motorcycle brands. I have owned my 2016 Sportster 48 for two years now and I am amazed at the way she takes those turns every time I put my knuckles and knees in the wind. I love the way my Sporty 48 handles the curves. Those big tires really help in the overall handling of the bike. My overall experience with Harley Davidson has nothing other than amazing. They have come a long way and improved in so many ways. If you're going to invest in a bike that you will enjoy and be proud to own for years to come purchase a Harley Davidson.

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Verified Reviewer
Original review: March 13, 2018

I love Harley-Davidson motorcycles. These special brand of bikes are always top quality. They never let me down. It may sound like a cliche, but a Harley-Davidson feels different than most bikes. Many owners are preoccupied with image and sound, so much so that forget what an amazing motorcycle it is. However, Harley owners remain the most brand-loyal of all motorcycle owners, with an astounding 75% saying they'd buy a Harley again. The occasional small repair bill may simply be a price they're willing to pay for owning the most famous name in motorcycles. (And it probably doesn't hurt that Harley goes the extra mile to take care of its customers when an issue with one of its bikes does arise.) Therefore, despite some flaws or company setback the Harley-Davidson remain some of the best motorcycle on the market.

2 people found this review helpful
Verified Reviewer
Original review: March 12, 2018

It is American made and very well made. They are very desirable and dependable. There are several different models. Mine was an anniversary edition and I ended up selling it for the same price I purchased it for. They hold their value! They also have good trade-in value and have financing available. They offer a very good service and there are several stores around to assist you with anything you would possibly need. And I really like the attire that they have that you can purchase. Moreover, you can get maintenance agreement. They stand behind their product.

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Verified Reviewer
Original review: Feb. 15, 2018

Owning a Harley is like asking to have it worked on every year at least one time or in my case more than once. My Harley required a 1000.00 repair that I could not afford. It seems that Harley owners have had clutch problems for years. On my 07 Sportster, the problem consisted of, a total meltdown of the clutch assembly. The connecting pin that is used to connect the clutch cable to the primary, just broke off and this created a lot of damage to the clutch rings inside, bending them and totally locking up the clutch. This happened the very first day I attempted to ride after a winter spent in the garage. The damage was so extensive that it made the 07 a complete loss for me. I ended up selling it back to the Harley dealer for $2000.00.

4 people found this review helpful
Verified Reviewer
Original review: Feb. 13, 2018

The Harley-Davidson bike has a nice look to it, a strong motor and a very smooth ride. This bike is very powerful and durable. I depend a lot on my bike to get me where I am going. However, the bike is too heavy and hard to control a little. The gears are a little hard to get used to, but with a little more practice you should be fine riding down the highway. Harley-Davidson bikes last pretty long in driving and proper upkeep condition.

3 people found this review helpful
Verified Reviewer
Original review: Feb. 13, 2018

Harleys are iconic American steel, it has always been at the top of my list for motorcycle brands. They have high quality craftsmanship, long legacy and seem to take pride in their work. I love the sound and feel of the engine. When you fire it up, everyone already knows what brand that it is without even having to turn and look. No other company's motorcycles sound even close. I also like that this style is closer to the ground and it is easier for some of us shorter to get on and off the bike. It would be nice if they could make the motorcycles a little bit lighter weight, but still keep their quality of craftsmanship. There are a lot of people who are on the small side, myself included, who have a harder time handling them because they are pretty heavy. I know for myself especially it makes me feel kind of left out of their development plans.

3 people found this review helpful
Verified Reviewer
Original review: Feb. 12, 2018

This brand is interesting, cool, high quality, is intense, is the best motorcycle brand. It has the best quality, classic and powerful models, and it does not have the best prices but its models are the best. I wish they change the prices, make better deals, keep the models of all the years, and would make a system of sending so that they take to the house of the buyer. Other than that, I love this brand. They have great models and great deals I like especially for the classic models.

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Verified Reviewer
Original review: Feb. 12, 2018

I like the look, the image, the sound of their bikes. They are and say America. My dad owned them in the 40's and 50's and I have owned them since my 20's. Fact is outside of an Indian there is nothing like them at all. But I wish they were cheaper. Harleys are very expensive and you do get what you pay for but that does not change the fact that they are on the expensive side. I prefer to only buy American products and not Japanese products. If you want the very best you buy a Harley not a Jap bike. In addition the group you belong to is unlike any other bike ownership. Everyone that owns a Harley is willing to help a fellow owner.

2 people found this review helpful
Verified Reviewer
Original review: Feb. 11, 2018

Harley-Davidson is a great company with the best products. They are made in the U.S.A, stylish, dependable, easy access ability to parts, and easy to maintain and work on. It also rides extremely comfortably for both driver and rider and handles wonderfully. Heads definitely turn when you pass others on the road and I have found most other motorcyclists who owned bikes from other manufacturers tend to be extremely envious. I understand the impeccable craftsmanship that goes into designing and building these gorgeous motorcycles however I believe the high ticket price makes these cycles inaccessible to many consumers.

Nevertheless, Harley-Davidson has a top of the line reputation and great consumer reviews were a big factor in my decision to look at Harley's in the first place. Once I began to do my research and seek out a dealer I was extremely impressed at the customer service I received. I have had to buy parts several times over the years and always found my needs a top priority by company sales associates. The service is impeccable and I believe no better motor.

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2 people found this review helpful
Verified Reviewer
Original review: Feb. 11, 2018

Harley-Davidson's solid reliability makes this the perfect choice for my needs. It has lots of power and comfort. These bikes are very well made, great body style and super gas mileage. I love the color and the many places for storage which are customer to the bike, great sound system and power. I cannot think of anything to improve this bike. The only thing to make this better would be to offer this same quality and power at a cheaper price or maybe with a larger trade in value when you are ready to buy another one. I would recommend this brand to anyone who is interested in riding and buying a motorcycle. There is no better name or quality than this one. I would highly recommend this one for size and safety as well as the power and the gas mileage.

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Verified Reviewer
Original review: Feb. 10, 2018

I liked the model of motorcycle. My family have always been big motorcycle people and they have always purchased this brand for many years because it gives the best ride and it's a quality motorcycle. I like the way the motorcycle handles very well and also it's a very fast motorcycle and it looks great. I get many compliments on it, and I don't think I would ever change brands because of the smooth ride and family tradition.

3 people found this review helpful
Verified Reviewer
Original review: Feb. 10, 2018

As far as I'm concerned Harley-Davidson is the only Motorcycle Company. I love Harleys. They're the only brand that I consider buying new. They are American made and they're awesome mean in Milwaukee near where I grew up and they're just the best bike gear is on the road. A Harley-Davidson Sportster was the very first new motorcycle I ever bought. I bought it in 1989 and it was the year that they had a $3,999 price tag on the vehicles and that made it possible that I could buy it. It was an awesome bike. It was the color, piping, the looks and it was a Sharp bike. It was also called a hugger.

It got great gas mileage and it was super good looking. I automatically became a member of the hog family with the purchase of the bike. I went to Sturgis and it was a blast. I even took it on a trip and got stuck in a super bad rainstorm and the bike never slipped and never slid. I had no problems and never lost control. I got through the storm without a scratch even though other bikes like Toyota, Hondas and Yamaha sand near Goldwings and stuff for all parked on the side under the bridges.

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2 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2018

I like the quality of Harley Davidson motorcycles and the rich history and tradition of the brand. I also enjoy the brotherhood between Harley owners. I have owned a few different Harleys over the years and have yet to be disappointed. The freedom of riding down the road is one of the best feelings you'll ever experience. Nothing compares to that. The cost is worth it when you consider the quality. But the purchase price could be a little bit lower.

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Verified Reviewer
Original review: Feb. 9, 2018

Harley-Davidson is an established trustworthy brand. I like this brand because their motorcycles have a specific style, and a specific character that make them more unique than other less established brands of motorcycles. But they could make the brand more environmental friendly. I like the aesthetics and the ride of my bike but I don't like how much gasoline it uses. I want to be able to ride my bike for leisure purposes without feeling guilty. I choose this brand over other brands because I trust that Harley-Davidson will make high-quality vehicles. Their bikes are considered classics for a reason.

2 people found this review helpful
Verified Reviewer
Original review: Feb. 8, 2018

I decided to buy my first Harley Davidson in 2009, brand new. I test drove other brands, and Harley rode the most comfortable, had the features I wanted for the best price. I wanted to start riding longer distances, and this was the best ride. I like Harley Davidson motorcycles because they are stylish. There is something for everyone in the bike line up, in every price range. They have motorcycles for those just starting out, and up to those who are experienced. But I would want more accessories already on the bikes and maybe have even more styles of motorcycles to appreciate.

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Verified Reviewer
Original review: Feb. 7, 2018

I've owned 3 of them and they have Low-end torque which creates an awesome sound. No other bike sounds like a Harley Davidson. Harley Davidsons are great to ride, they look good and there is a mystique to them. You get respect on a Harley Davidson. However, they are too heavy and way too expensive for what you get. Also, the mechanics are not hi tech on Harley Davidson.

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Verified Reviewer
Original review: Feb. 7, 2018

I like the sound, the look and the fact that it's American made. Harley Davidson has style and is classy. When you ride a Harley, you feel free and you get noticed... in a good way! Great quality and a great experience! The craftsmanship is excellent and it is a classic! You wouldn't regret buying a Harley-Davidson. But they could make more models, replacement parts and accessories that are more affordable so everyone could ride. Making the bike and parts more durable would be a definite plus.

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Verified Reviewer
Original review: Feb. 6, 2018

Rides great! Very reliable and fast. I love the loud pipes! This motorcycle has the best engines and the fact you can customize everything to make it your own, is awesome! Harley can find and get almost any part or accessories you need. Even the old school Harley motorcycle parts. You can walk into any Harley Shop and find the parts you need. Very rare that Harley cannot get what you are looking for! But make the parts cheaper. I feel they are priced so high because of the brand name. Also the motorcycles accessories are ridiculously priced. I would also have the sales people chill and stalk to get a sale.

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Verified Reviewer
Original review: Feb. 6, 2018

The ride and the rumble of the engine is what gives you the most enjoyable experience. I love the ride more than any other aspect of owning a Harley Davidson. If you never rode a Harley Davidson you would not understand. But they should have cheaper costs to repair/rebuild. There is a reason that when you have to repair or rebuild people say Harley Davidson stands for hundred dollars. All cost at least one hundred dollars. That is why a lot of people buy other bikes, the cost of repairs is cheaper. But Harley Davidson is the only brand that I would buy. They have a long history and I like that. The history of Harley Davidson is extremely important, you need to know history of the company before you buy in order to have confidence in your investment.

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Harley Davidson expert review by Jonathan Trout

Harley-Davidson got its start in 1903 and continues to make stylish and high-performance motorycles as well as custom builds. Choose from 31 models of road motorcycle, from cruisers and touring bikes to sportier classic street bikes.

  • H-D Street: H-D Street bikes come in three models with either a 500 or 750 cc liquid-cooled engine. The 750 model has a low weight and low center of gravity for easier push off as well as optional antilock brakes and specially tuned shocks. It also has 44.5 feet per pound of engine torque, weighs 492 pounds and has a seat height of 25.7 inches. H-D Street models start at $7,599 and go up to $8,699. View all models and performance options on the Harley-Davidson website.

  • Sportster: Harley-Davidson makes five models of motorcycles in its sportster series. These bikes are built with low seats and a low center of gravity, making them easy to balance. The 1200 Custom model features a custom-style paint job and a 1200 cc V-Twin engine. It has 73 feet per pound of engine torque, weighs 562 pounds and has a seat height of 26.6 inches. Prices range from $8,700 to $11,300 for base models.

  • Softail: Harley-Davidson makes eight models of softail motorcycles. Softail bikes have the classic look of a hardtail frame with hidden shocks for a comfortable ride. The Street Bob lands in the middle of the softail price range. It has an engine that offers 110 feet per pounds of torque, weighs 630 pounds and has a seat height of 25.8 inches. It comes with digital instrumentation, keyless ignition, a USB charging port and LED lighting. Prices start at $14,500 and go as high as $19,000 for base models. Check out all softail models online.

  • Touring: Harley-Davidson makes 10 models of touring motorcycles designed for comfort on the open road. Touring bikes range in price from $19,000 to $27,000 and feature different performance and comfort accessories that make riding long distances more comfortable. Touring models can include sound systems, Bluetooth capability and a USB port. They’ll have comfort seating with arm rests and responsive suspension systems. Check out all 10 models online.

  • CVO series: Harley-Davidson’s CVO bikes are designed for ultimate comfort on long-distance rides. There are three models in the series, ranging in price from about $40,000 to $43,000. Features include custom paint finishes and paint schemes, high-performance front and rear suspension, LED lighting, heated hammock seats and two wireless headsets. The headsets let you make hands-free calls and listen to music, GPS navigation and other passengers. Also included is an integrated security system featuring a hands-free fob that locks and unlocks your bike and luggage and that arms and disarms security alarms from a distance.

  • Best for: motorcycle enthusiasts who want a classic-looking bike or long-distance riders who want premium comfort on cross-country trips.

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Jonathan Trout

ConsumerAffairs Research Team

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As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

Harley-Davidson Company Information

Company Name:
Harley Davidson
Website:
www.harley-davidson.com

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