Consumer Reviews and Complaints
The quality and reliability of this bike is questionable. The bike is now sitting in the shop. Engine is clanking on cold starts. P0522 and P0523 DTC codes are resident. The oil like intermittently comes on. Brakes are pulsing. The bike intermittent stalls. These issues are being covered by warranty. The point is that a bike that is less than a year old shouldn't be having these problems. Quality of the Harley product is terrible and I would recommend that you stay away from this bike.
Carson City, Nevada Battle Born Harley Service is so bad, I'm not even going to tell my ** longwinded story again. I'll just let the title say it all. I will say that the service manager threatened my wife saying "if you guys don't stop bugging us, you're going to get your bike back in parts." They should have been replaced along with their previous owner for pocketing customers' bike payments and not paying the bank. If you're ever in Northern Nevada, I highly recommend CHESTER'S Reno Harley.
Finally after receiving copies of sign contract, it shows three different prices for this bike. Received paperwork 20 days after signing contract and numerous e-mails regarding this. Was charged 995.00 for "going over" this bike when it was advertised on their website, pictures and all and NO one informed us there would be a charge for them to check out their own item they are selling. Almost 1,000 to check out a bike charged to the buyer? NEVER heard of any company charging this for their own inventory. VERY unhappy with Harley Davidson.
I bought 2016 Sportster that was custom built for the biker build off and they didn't know how to build a custom bike. They just pieced it together and I have had nothing but problems and when I went back to them the general manager acted like a ** and said she was going to fix it but somebody is because I got a factory warranty on it and she told me I bought a AS IS bike but what she don't understand is you can't say as is on a bike that still has a factory warranty and it's their fault that messed this bike up because they didn't know what they were doing.
I met him that afternoon @ 1430 hrs. He found the issue and repaired it. And for my inconvenience HD paid for my 1000 mile MC check. I'm very thankful to Warren, he did a great job and also made me feel vindicated, showing Fresno Harley that I knew what I was talking about. Thank you again Warren and Harley Davidson.
Bought the new Milwaukee 107 Street Glide, during that same month it started knocking. And some seepage of oil under the engine. I read they were having issues with some of these engines possibly the clutch. I related that information to Fresno Harley. They had to replace the clutch basket. When I picked it up. I told them I could hear a slight knock. They said to ride it.
Another month later I took it back for same issues. They checked it out and state they hear the knocking and it might be okay via an HD bulletin. I advised them 2 of my friends that they know bought the same motorcycle. There's, one red the other black. Their engines purr no knocking nothing. I need mine which is blue to sound the same. So this is the third time. Now they don't know what to do. Harley Davidson knows of the issues. Now I hate to think they won't change the engine out because I'm a woman. But they have done this with others. I'm in debt 23k. This is my 3rd Harley Davidson motorcycle. But I need it fixed or give me another motorcycle.
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I purchased a 2017 Electra Glide limited from Riverside Harley Davidson in July while on vacation. First they told me that they would not charge me for Cali tax which they did. They didn't fill out the loan paperwork completely. So I had to deal with the loan company. Who was fine. Now I get a letter from Cali DMV saying they are going to suspend my plates for no insurance which I have and let them know. But it turns out it was reg with DMV illegally? I have a Cali reg with a Oregon address on it? Not sure why they didn't catch that when the paperwork went through? So now I am trying to get all of this DMV stuff fixed with no help from Riverside HD. Buyer beware. They will do anything to sell the bike. But Lord help you when all the things they should have done comes back all screwed up. Not a way to run a business. It is my third new Harley. I'll never buy another one. Not because of the product. Because of the way they conduct themselves.
My 2007 FXDSE is having the same clutch problems as the recalled on later models. After sitting over winter, the clutch will not fully engage. When I put my bike in first gear, it wants to go without even releasing the clutch, and it is so hard to shift that I have to turn the bike off to get back to neutral.
I have a $28,000 FLHTK Ultra Classic Limited Motorcycle with 1800 miles on it. The seat fills with water and leaks for days with no obvious defects. It is not covered under warranty. I am told by Harley Davidson that this is normal. I am told if the seat had an obvious defect it would be covered but since it fills up with water which is normal it isn't covered. Why is it after 48 years of riding I never had a "normal" motorcycle till now? The Better Business Bureau is worthless. They will not accept complaints against Harley Davidson. What a great consumer service. Thanks Harley Davidson for finally delivering a "normal" motorcycle.
My son bought a new 2017 bike from Bayside Harley on June 17th. He had it 12 days when he decided to take it to Washington DC. The brand new bike broke down on the way and he waited roadside for 4 hours in the heat for roadside service. The local dealership there fixed the bike, charged him and sent him on his way. He arrived in DC, woke up the next morning and someone had stolen the bike. 12 days old. He tried to file a police report but the dealership had NOT turned in his registration in so he was told they could not file a stolen vehicle report until he got it straightened out. He had to head back for duty in VA and the officer told him he also HAD to file the report in person. We called Bayside and the receptionist actually giggled when we told her the bike was stolen which set the tone moving forward. They assured me they had turned it in and that the DMV was to blame for the delay.
I asked them to fax me the documentation because I was working on getting the police report filed with a local law enforcement buddy, otherwise my son was going to have to go BACK to DC several days later. When they sent me the paperwork they sent me the time stamped registration request they sent to the DMV which was AFTER I called to say it had been stolen. This isn't the bad part. I was able to pull some strings to get the report filed and we made an insurance claim but the bike was gone a full FIVE days before we could even turn it in as stolen and that's completely on Bayside. The insurance company agreed to pay for the entire cost of the bike minus the "fees". The "fees" were $4800.00 on a $12,000 bike!!!
They sold an active duty sailor a THREE year maintenance program that was non-refundable and only good in their LOCAL dealership. If he had been moved to a different base it would have been worthless and guess what? They REFUSED to issue a credit back to him for the maintenance plan that he was NEVER able to even use. Not even out of good will or not even if he bought a new bike there. He went in to meet with the sales/general manager today after several phone conversations that I had with the sales manager. They told him they were crediting several things to make up for the maintenance plan so I asked to see it in writing. All they did was increase fees (when I compared them to the old contract) and move costs around and did NOT refund the service plan. So my son left and now has a $4800 debt to pay on a loan and has no Harley.
It's disgusting that a local military dealership would take advantage of its service members, but it won't be forgotten and even if we keep ONE sailor from having a similar experience than it was worth it. Oh, and not once did they ever apologize for all of the chaos, extra time and delay in searching for the bike because of their incompetence. NOT ONCE.
I have a 2017 Ultra guide with the 107 engine and it dies when you take off and runs very hot. At speeds over 70 miles hour there is no power when you hit the throttle. My question is does anyone else have this problem with their 2017. This makes the 6th HD that I have owned and this may be my last.
We bought a 2016 Harley Davidson XG 750. My son was super excited as this is his first Harley. The bike worked fine until we took it in for its first service. Since then we have had multiple problems. Chief complaint is the bike has issues with starting up. This last stint in the Harley repair shop was 20 days and they replaced the gas cap, ignition switch and spark plugs. Got the bike back with the horn disconnected and the seat ripped. I am furious and do not want to take back the Harley to the Visalia Harley Davidson again. This is crazy to have this many issues with a bike less than a year old. Hopefully we will get all issues resolved at the Fresno Harley Davidson site or we will start looking into the lemon law process.
Owner of 2012 Road King, good bike, however I found dealer support to be horrible. My bike was hit by a car while parked causing about 4k in damage, I called the insurance and they sent over an appraiser. I contacted 5 dealers in Ontario, two were upfront, we don't want to deal with insurance claims. The rest asked for the appraisal which I sent right away only to receive no reply, followed up and still no reply. I eventually called Harley Davidson Customer Care, told the lady of my experience, she said "And what do you expect us to do." Call them, I said, she took my info, no one called. Thank you for your $25,000 investment, don't expect any service unless you want a $300 oil change and more expensive tweaks. Buy a Jap Bike.
In April 2017, I hit a deer on my Silver Anniversary Edition Road King. Took it to the shop about 1.5 hrs from my home for repairs. Today I was informed that my emblems/badges were removed and RETURNED to Harley Davidson - EXCUSE ME!! As far as I know I OWN THAT BIKE AND EVERYTHING ON IT - paid a pretty penny for every part of it and now HD thinks they have the right to take parts from my bike before shipping the new parts I WILL BE PAYING THROUGH THE NOSE FOR!!!
I have owned numerous products throughout my 50 years on this earth and no one has ever retained ownership of a product I purchased but the crooked government. HD may own the copyrights but they sold me the product. I WILL NEVER AGAIN PURCHASE AN HD PRODUCT AS LONG AS I LIVE ON THIS EARTH and I will forever recommend another brand. I own 5 bikes, 3 different brands, not one of those companies has EVER taken parts from me. I have a Chevy Truck that I wrecked and amazingly Chevy never stole the logos and demanded I pay for them again. We buy these bikes, have to pay out of the butt for alterations so we can ride them. Repairs and maintenance is ridiculous and then we need part replacements and they steal from us. WOW!!! WHAT A U.S. Company they are!!!
I had a post on Jan 28, 2017 stating that I had three Harley's 2011, 2013 and 2015 Ultra classic and one limited. Well I don't think I should have said everything was great with all of them, I think it jinks my bike. On June 22nd the bike just quit. I found out today that the timing chain had broke and had caused engine damage. I also did some research online and found out that It was going to break on all 103's, the mileage that it broke on would be different, but it was going to break. Due to a defect in the tensioner. I also found out that HD knows about this problem since 1999. I did not give this a rate experience because I haven't found out what is going to be done about it and if I will have to pursue action. I had 47,780 miles when it broke, the article stated it would break between 35,000 and 50,000. 25 months old.
Bought a brand new 2017 CVO Pro Street Breakout in March this year. Had a very rainy winter/spring season so didn't start riding until late April early May. At roughly 650km the speedometer and gear indicator started randomly working. Then the bike started stalling at road speeds when I would pull the clutch into downshift. At roughly 870km the bike started making a clunking sound from the transmission and would not upshift without several attempts at times. At roughly 1150km the engine light started coming on. At each incident it was reported to my dealer and their response was "Don't worry about it. We will check it out at your first service at 1600km."
Well I brought it on June 6th 2017 at 1540km with the engine light on and the bike stalling during the trip there. A couple hours after I dropped it off they called me and said my bike was unsafe to ride and I would have to leave it with them because they found metal particles attached to the magnetic drain plug from in the transmission. They said it would be a minimum of 3 weeks just to get parts and this doesn't include getting it back together. I must also add that they never even bothered checking on the electrical issue yet. I will say this on a positive note that my dealer gave me a loaner bike. Nice gesture but I'm not making bike and insurance payments on this loaner! I called Harley complaints office June 26th and David there refused to act on it being a lemon and replace the bike.
He made a phone call to the dealer and nothing more. This is a CVO model here and regardless of that it is a poorly assembled bike and I judge that on these early issues. For anyone who reads these reviews please be aware what you are buying from this company. The moment I get my bike back it will be up for sale at a huge loss and Harley will NEVER get a dollar from me again in my lifetime.
I have a 2007 Nightrod Special. I am short, 5.5 and required the reduced reach foot controls. Mine just got damaged in an accident and I just found out they discontinued the production of the reduced reach controls. I can get parts for a Sportster from the 80's but not for a 2007 Vrod. They never disclosed that my bike would become un-a-tainium. Harley dealers are not revealing that if you buy a Vrod, HD is going to shun you like they did to Buel owners. They should have to make and sell replacement part up to 10 years past the final model comes across the assembly line. This makes me very unhappy and will never own another Harley Davidson. I would not recommend buying anything from Harley Davidson unless it is a Sportster or one of their root models.
Harley Davidson Finance has one of the best customer service departments I have ever encountered. I have never encountered anyone with a rude attitude, everyone has always been very friendly and willing to go above and beyond to help. I have two motorcycles both financed through them. I got a call about a late payment on one acct., but I knew it was paid. But, I had accidentally made a double payment on one account. They were able to help me by transferring the overpayment from one acct. to the other once we realized what I had done, and they noted the account and removed the late fee. Harley has a great product and a great group of people supporting it!
I still love my '91 soft tail and give the bike (and the company at the time) 5 stars. But the Harley Davidson of today I give one star. Harleys were rock solid in the 90s and I bought mine with the intention of never having to buy another. Problem is that the bike got old. The Harley boutiques of 2010 could not be burdened with working on an old bike and now as I understand it, they simply refuse to work on anything older than 10 years. All they want is to sell me a new bike. I feel abandoned by the company and will NEVER buy another. I continue the search for a good mechanic while learning on my own to keep my "old" hog on the road. So beware new hog buyers: enjoy your first 10 years of HD service because after that you will be expected to trade in. Beware also used hog buyers, you may be buying into a service headache.
2016 Road Glide transmission issues. Transmission sounds like it's falling apart or off the bike when you shift thru gears, go over a bump/pothole, maneuvering thru sluggish traffic (on and off throttle) klunks and klangs -- so loud others can hear it riding next to you. Have been told this. Shifts hard - not smooth. I have been to a couple different HD shops -- they tell me its normal. I have rode HD's for 40 plus years -- first gear always goes klunk but rest of my bike's shifts were smooth and quiet. I am afraid it's going to lock up while riding or come apart while riding and put me down. Again, been to 2 different dealers -- no help. It's normal is all they say. IT'S NOT NORMAL!!!
Someone needs to look into this with Harley before someone gets hurt. I have seen and talked to other having same issue with 2016 touring bikes from Harley. 1 other RIDER was in the dealership for the same issue I was -- THE TRANSMISSION. We both left with no help. I will continue to complain to dealers and keep all papers so when something does happen I will have proof and recourse.
Only game in town so they can tell you whatever the ** they wish! I just spent $68,585 cash on a bike and since March 15/17 it's spent more days in their shop than under my **... Then I experience problems which I feel were created since the motor upgrades and I go there 4x in 2 days and no one can find the problem! The problem is it's ** junk and they won't open up about it nor fix it, why! Because they only have one mechanic... Nice, nice, nice yup who gives a rat's ** about us the buyers anymore? Never ever should of wasted my moola again there! Everyone I know has nothing but ** to say about everything in Thunder ** Road. Another dumb move on my behalf... Careful folks. Look around outta town before risking your money as well as your life with these folks!
This is 15 years in the making, but I thought it was time to throw in my two cents. It is my experience with the bike and various dealers. I bought my Heritage in 2001 at a time when you couldn't buy a new, or used bike for that matter, off the floor. I bought it from a dealer about 60 miles away because I knew the owner and didn't want to deal with the jerk that owned the one that was only 2 miles from my house.
At the 1000 mile checkup I wanted to document the service because it would look good should I sell the bike. The next day there's a puddle of oil under the tranny. I call the dealer and they tell me to bring it in. Really. I'm 60 miles away with a bike that won't hold tranny fluid and don't have a truck. They should have offered to send a vehicle to pick it up. Called another dealer and explained the situation and took it there. Original dealer had cross threaded drain plug and actually cracked tranny case. They offered to order new case and replace with the guts from the old one.
I insisted I wanted a new tranny off the assembly line, but that wasn't going to fly. The spokesman at Harley didn't want to know anything about it saying it was a dealer issue. Which I can understand, but I did suggest they might want to review the quality of the mechanics that they have at their dealers. I wasn't happy. Basically I had a new bike with a rebuilt transmission. It all worked out in the end and they didn't charge me even though it wasn't their problem. As far as the bike itself I have had no problems at all in the 16 years I have owned it. My advice is to do as much of the work on your bike yourself as you can. There are some good dealers and some that aren't worth a crap.
Although I very pleased with my New 107 Milwaukee 8 engine (built in Milw. area) I certainly cannot say the same for the Chassis (built in the York Pa. area). So far (with less than 300 miles I have had 2 issues. A leaky front brake-line at the M/C (with DOT 4 fluid no less) and an L.H. saddlebag lid misaligned and would not close properly. Now I understand. I have a safety recall with the oil cooler hose clamps which could cause the line to come off and shoot oil over the rear tire. (Another perplexing safety issue). Time to look at the Management and motorcycle experience of the assembly operators before the reputation is flushed.
I have been riding motorcycles since the 1970's. I have purchased at least 16 brand new motorcycles in my lifetime. Mostly sportbikes... I lived in Georgia and other states with mountains and I could enjoy riding the curves. I now live in South Florida and the roads are straight. I bought. A Harley XR 1200. It is a bike that is Roadracer... plus comfortable. Worst mistake in my life. I found the bike on eBay and bought Harley's extended warranty. I have had nothing but trouble... the bike didn't come with a stock exhaust. I ride the bike almost everyday and I have done every service. After a problem with a Harley-certified shop that I was recommended to go to. I took it back to the dealer. I found the other shop was charging parts to my warranty and not replacing them.
Now I really needed the part and the dealer asked me what I want to do about it. I said, "Fix the bike". It was going to be about a $75 difference. I called them back. They never started work on the bike and they bought the gaskets and parts for the new stator but never ordered the stator. I had to wait another week. And they never adjusted clutch and I had to wait another week for a clutch cable. I was told I would have to wait a couple of days because they had to clear out the bikes because of Daytona. A 2 1/2 ride. Now they won't fix a common flaw with the plastic gas tank. It expands over time... they said the aftermarket pipe heated the tank. Then they said the tech said the tank is good, then they say it was denied because of the pipe. But I was written a 2-year warranty with the pipe.
"No," the tech said, "the tank was fine". I wouldn't be calling you or the tank was fine. "No. We denied you because the aftermarket pipe heated up the plastic tank". I said I bought the warranty with the aftermarket pipe. I never had the stock exhaust. "Nope," the tech said, "your tank is fine". "Why would I be calling you if the tank is fine". "Call the dealership". "I just did... they said you guys won't replace the tank because of the aftermarket tank". "Yes that is true". "Ok but I have a warranty... I had no choice". The tech said, "Your tank is fine". This went on for over 35 minutes. I tried to get his boss on the phone. He wouldn't let me talk to her or leave a voicemail. I wrote a letter requesting them to listen to that recording. I am selling my bike.
I have a 2013 limited edition Harley Trike. The lower touring box the paint is peeling off in 4 inch strips. When I contacted Harley they said that the bike was out of warranty and they would not cover. I took the bike to a paint specialist who told me that the paint was not adhering to the base and was painted incorrectly. I also got a letter from him and sent it to Harley showing that there were 12 coats of paint on my motorcycle which is entirely too much. I have made repeated reports and sent photos and all back up to Harley Davidson showing exactly what was going on with the motorcycle with no success to be able to take care of this problem. I have talked to other motorcyclist and it found four other people with a trike in the lower touring Box is doing the same thing and they were told exactly what I was told that because the bike was 2 years old that the paint was not covered.
The paint on a Harley-Davidson should last the lifetime of the bike except for chips and dings and normal wear. It should not come off in huge flakes after a year and 8 months or two years. Obviously Harley Davidson has a problem and they are not willing to admit it. As of now I have personally paid out of my pocket almost $1,600 to have the bottom touring pack repainted. So far all I'm getting is a runaround from Harley-Davidson.
When I see Harley Davidson with two stars I have to speak out, I have been riding Harleys for a few years. Well let's say longer than most of you been alive. Logged 100000 of miles and it's only left me stranded once and that was due to a nail in my front tire. Damn you Harley. Folks if you keep your Harley maintenance up and let the heads warm up prior to taking off like a bat out of hell your Harley Davidson will take care of you. Best damn motorcycle ever built and yes I bought a new 2017 the first month out.
Within the first 2,000 miles of new motorcycle, voltage regulator went out (covered under warranty), speedo & tach fogged inside leaving stains/streaks, now all gauges do not work (will be covered under warranty). A really smooth/comfortable nice bike to ride... if it were not in the shop. C'mon Harley, this shouldn't happen with a new $30K bike.
Bought the 2016 street glide special in 2015 and it has been the worse bike that I have ever bought. I have been having hesitation problems and the dealer has done all they could do to comfort me but I would like a product that I can rely on. I have spent so much money trying to get this bike to where I feel comfortable that it won't shut off on me during my ride. My spark plugs I change too often because of the black deposit left and the blow back that I experience too often. my Harley experience has been a nightmare and I wouldn't recommend this company to any more of my friends.
2026 Street Glide making a loud knocking noise after bike warms up. Dealers call it a neutral rattle but say nothing can be done. After $20,000 spent and extremely unhappy because of a knocking noise that's unbearable, Harley Davidson should fix this issue. I was offered a trade in at a higher interest rate and higher monthly payment. Harley Davidson knows of this issue and DOESN'T CARE. Is this a safety issue? No one knows because Harley Davidson doesn't care. My next step is hitting friends up in the media that are going crazy to do this story. I'm trying to get the dealership in MD to handle this the right way but it's becoming clear that Harley Davidson has their money so they don't care about consumer issues.
I have owned the 2003 Super Glide Anniversary and the 2013 Softail Heritage Classic. Both were great bikes!! No problems or issues. Made me proud to be Harley owner/rider!! Great experiences at Scottsdale, Az, Cowboy-Beaumont, Tx, Barnett-El Paso, Tx and Stubbs, Houston. Stubbs has been the best for service and customer care!!! Just picked up a new 2016 Freewheeler Trike. Hope it will be as good as my other Harleys! Went to the steel-toe factory tour in York, PA. Got see how the Softail Heritage and trikes were built. An amazing amount of detail goes into building these bikes and numerous quality control before they are shipped out! Recommend the tour to anyone that can make it. Well worth it. Steel toe over basic tour!! Just wanted to put in good words for an American made product. I know there will be issues with a few bikes unfortunately when 1,000's are made. Mine have been great.
From 1995 to date I have owned 17 Harley Davidson motorcycles. Basically all the models except the Blackline or Springer Softail. I have always been pleased with the product especially since the design upgrades that were implemented from 2000 to today. Yes, I have had minor battery issues and some new bike recall corrections over the years, but overall the fit and finish of the product over the years has been stellar. Harley Corporate and Engineering R&D truly listens to the common rider and makes changes to the performance and safety of the motorcycles.
My last 4 Harleys have been purchased from High Country Harley in Frederick, Colorado. As to the dealer's professionalism and attention to service, my overall experiences have always been top notch. I highly recommend the Harley Davidson brand, both motorcycles and motor clothes. There will never be any other bike in my garage... ever! Thank you, HD for always striving to be the best!
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