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I have a 2011 HD Tri Glide Ultra. I use it sparingly and it has fewer than 14,000 miles on it. In the eight years that I have owned it, FOUR trunk locks for the lower trunk have broken and have needed replacement because cheap plastic parts have broken under normal use. I obviously haven't used the bike a LOT for the parts to have merely "worn out" through overuse. This time, the entire lock imploded and fell into the trunk when I pushed the button to open the trunk. I had groceries, including fish and meat in there with no way to open it.
Now I have been told by the service tech at my local shop that the locks have been "consistent" problems to the point where they have been re-engineered. However, I am going to have to pay $115.00/hr for the tech to find a way to open the truck to replace it. I called HD headquarters to complain and was essentially told this is NOT a common problem, and the inference was that I, the little woman, am at fault because I am too stupid to work a simple lock! They denied there has been any re-engineering or any problems. All they would have to do is check the online forums and they would find that it IS a problem! I have contacted my local media.
We traded our 2016 Street Glide for a 2016 Heritage Softtail. On the way home, we had a change of heart and called the dealership the next morning to swap bikes back. They wanted $6000 to swap back... in less than 24 hours. I suggested they take their bike back, keep the tag transfer fee, and give us our bike back... Shake hands and have a customer for life. They chose not to do that. I had asked to speak with the owner, who I was told was on site. He must have been counting his money because I got the GM instead. The bike we originally went to see did not even exist. The sales guy wanted us to see all the other inventory on hand and "pick one of these that you'll like just as good".
I was charged and huge interest and when it came time to sign the paperwork they changed and increased the interest. Now there is a recall on my Street Glide and I am expected to continue to pay the monthly payment and insurance even though I can't ride the thing. It's Harley and I don't expect them to help me out even though they should. Stocks falling. Remember who puts your food on the table.
I own a 1997 xl 1200. I am from ATL., GA. I needed work on the ignition system. No dealer within 50 miles would work on it; one even said we don't work on junk. I found M&M motor trike and cycle in Snellville, GA. David ** repaired it. He is a master mechanic. I left for NO LA. Got there and had a starting problem. East coast Harley said they would look at it. Paid upfront with no guarantee they would work on it. HARLEY DAVIDSON RANKS UNDER NO CUSTOMER SERVICE. Only give me your money. Here I am 500 miles from home. No help. I would not buy another Harley ever again. The Jap. bikes are now on my list.
So this week I became a victim of the ABS failure resulting in no rear brakes. I have changed my brake fluid but not per the recommended schedule. I take full responsibility for this and will have to pay for the replacement HCU. My problem is the design, this happened without warning and it happened 21 miles after the dealer performed the recall. The failure without warning (no ABS failure light) disabled my rear brakes. In any other vehicle if the ABS fails it does not render the brakes inoperable.
This is a major design flaw which required a major recall to change the brake fluid. Changing the brake fluid will not alleviate the defect in the HCU. It may prevent the unit from failing but there's no guarantee the unit will not fail over time. What happens when the unit fails from being old or worn? The same thing you lose your braking capability without warning.
So you have to ask why, why would HD create a major recall on a maintenance issue? It's called cover your **... I don't see HD creating a recall for any other maintenance items. Parts for the braking system should not be compromised by a flawed design or questionable manufacturing in China. Too many lives at stake. I would be more comfortable if HD would admit, "There is an issue if you don't perform the recommended maintenance but we're going to make a design change for purchase to prevent the brake failure if the ABS unit fails." I'm going to have the HCU replaced this week but I now have doubt in the braking system.
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I purchased 2017 Harley Street Glide Special from Buckeye Harley in Dayton Ohio. I also purchased their VIB package for service for 3 years. I keep getting oil light and bike is low on oil. First trip about this problem Buckeye changed the oil and told me to put another 1000 miles on it and bring it back. Well I done that and oil light came on again showing 1 qt low so I took it back to them. Replaced oil pump this time. Yep. Said I was all fixed and taken care of. So my warranty ends 9/14/18 so we do some upgrades to my bike which have nothing to do with this whole oil problem. So I put about 2300 more miles on it since July and what do you know. Oil light comes on again.
So this time I take it back and they won't fix my ongoing existing issue. Tagged my warranty because of the upgrades. Well warranty was done and I still have the same issues as I have had since I owned the bike. All I want is for Buckeye and Harley to make this problem go away. I just want it fixed. But they say nope they won't because of upgrades. Easy way out Buckeye and Harley! Now I have filed complaint with Attorney General's Office, next step Lemon Law and then if I have to hire a lawyer then I will. I am fighting this till the end. So you can fix it or pay my attorney fees when I do win. Thanks so much!
If you finance online through Harley Davidson Financial Services they will charge you a FEE for EVERY TIME you pay your bill online. How ridiculous is that? NO THANKS. Do yourself a favor and avoid using their bogus rip off system.
I bought a 2018 Sport Glide paid in full with cash. I enjoy the bike but I am disappointed with the way Glendale Harley has handled a poorly made right saddlebag. It is manufactured out of alignment and to close the bag it has to be manually adjusted every time it is locked, otherwise it will not lock. Glendale says they can't replace it under warranty because it's not broken. But, they can't adjust it because it's fixed and molded part. This bag should be replace with a working bag! This has been a problem that has left me with the feeling that Harley Davidson's quality is well below standards and your service is not customer satisfied based. Please consider replacing this poorly manufactured saddlebag under warranty.
Bought my 2014 SGS in August 2014, bike had 2 miles on the odometer. It’s been 4 years and two months and my odometer is at 53,253 miles. I have no complaints with this bike. If it blows up tomorrow, I won’t complain as I hammer down on this thing like it’s a sports bike. Absolutely the most fun you can have with your pants on.
There is a problem I am facing with my Harley-Davidson Roadster. The clutch System of my bike suddenly stopped functioning while I was on a ride from Pathankot to Samba on National Highway 44. The bike broke down on the way. The engine was starting but the bike was not moving even a inch even after engaging the gear and leaving the clutch. So I had to load the bike in a pick up truck and bring it to my residence. The bike is just 22 days old and has done only 450kms. When I raised the issue with HD-Chandigarh to inform them about the issue, they instantly said you have burnt the clutch plates due to improper riding posture and that this clutch plate is not covered in the warranty. So they asked me to bring the bike to their service station and get it repaired and pay the amount in full to them.
The HD Chandigarh rep was quick in putting the blame on me saying "unknowingly you might have rode the bike on a half-clutch, that is the reason for burning of the clutch plate." Sir, I have been riding bikes since I was a school going kid. Prior to this bike I have owned a Enfield and a Pulsar 200. I know what riding on half clutch means. There is no problem with the riding. It's a matter of a faulty clutch system. A problem Harley have been facing since a long time now. They even recalled bikes in other countries for the same reason. I have shared the link of the same below. However, the Harley rep at Chandigarh is not ready to accept. Sir I have never done off-roading on the bike. I have been riding only on National Highways with adequate space on it. There is practically no need for me to put my hand on the clutch except for shifting gears.
Riding on half clutch is a byproduct of riding in stop and go traffic in metropolitan cities. The Harley Davidson-CHANDIGARH has given me an estimate of 40,000 for fixing the bike. Sir this entire episode is causing a lot of harassment for me, I have my brand new dream bike standing broken in my garage. The company (Harley Davidson India) is putting the blame on me and running away from accepting their own faulty clutch system. I request you to raise this issue at the appropriate level as I want this settled. I want my dream bike for which I have paid in full to be back in its original shape and I will not pay anything for that because no matter what, the bike can't give up so easily if it's worth its salt. Thank you.
Bought my 2011 Road Glide after the 2012 models came out. Although I must agree that some of their Outsource Parts aren't up to par, I have still experienced minimal issues. Just in the last 3 years I have replaced the horn, battery, and the transmission shift lever. And today replaced the breather tubes - they disintegrated at the air cleaner and I'm pretty sure those ends were consumed by the motor - poor rubber compound used - no excuse for this particular failure. This ain't no bar bike and has never been on a trailer. I am not afraid to rev it up to pass or get on the freeway, or just to leave my friends in my rearview mirror, but I don't do too many burnouts... anymore. The 96-inch motor is as strong as the day I bought it. I am starting to consider stepping up to a new Milwaukee 8 but my 2011 Road Glide has not given me a good reason for a divorce.
Well outside of Chinese parts failing on an American made bike joke and wobble and electrics intermittently working including the cruise guess is ok. Just can't believe how many people are dumb enough to still believe they are American made. They are assembled here from cheap foreign made parts but name is American, lol.
I bought an extended warranty for my 2012 Ultra Classic HD motorcycle, If I hadn't it would of broke my bank, I still have warranty and it started to make some serious noise while it initially started. I sent the video to my local dealer and forwarded it to a dealer while on the road in Nova Scotia Canada, they all seem to feel that the excessive noise is OK until it brakes down which they claim it will. It's a weak lifter and the lifter were just changed last year. Harley claims that if it quiets down in 2 minutes it's all good. They refuse to fix it and I'll probably be done w/ extended warranty by the time it fails then I'll have to fork over some more cash. I'm kinda done with HD, been very seriously looking at an Indian, I meet very happy satisfied owners, w/ no service hassles Harley any repairs and just ride for lots of miles trouble free. Indian here I come, HD take a back seat or just roll over and keel.
I recently purchased a used 2012 ultra limited from my local Harley dealership. The custom Sportster I still own is nice but I wanted a touring bike. So now that I owned a touring bike I went touring. I traveled mountain roads. I traveled interstates all with my wife on the back. We traveled several 1000 miles with absolutely no issues. We love our Harleys.
Back in 73 I believe when Harley put disc brakes on they did the same thing to smaller brakes, rotors and calipers. They put a spring on the frame to try to fix it but that did not work so in I believe 78 they came out with bigger and better brakes. I know because I have a 75 super glide I got new and still have so we had to buy this if we were to stop. I guess now we have to wait for them to hire someone who knows something about motorcycles or keep putting up with the same crap. The brakes on this trike 13 I have has 7000 miles and needs brakes and other riders I talk to have the same problem. Fix it. How many people get hurt first.
Bought a 2017 Harley Streetglide CVO about a year ago. Just a little over 3,000 miles. The oil pump went out and caused the whole motor to go bad. Evidently this is a problem that Harley knows about but only addresses if the issue comes up. So while being stranded on the side of the road waiting for a tow truck on my $46,000 bike a truck threw up rocks and chipped the gas tank pretty bad and deep.
The dealer (Buckeye Harley) has been fantastic. Harley has agreed to replace the motor because of their factory defect. HOWEVER, because it is a CVO they will not give the dealer the paint to fix the tank. Evidently they have a rule not to release CVO paint. Which I get in 99.9% of cases. But given this is for the dealer to have touched up and caused by them, you would think they would provide just enough to fix the issue. Don’t spend the money for a CVO. Not worth the hassle and the support is horrible.
Yes they are very expensive and overpriced. (It wasn't always) but I don't understand why some people go cheap on maintenance, and accessories. You spent a lot of money on a fine product, but you don't care enough to spend money on the recommended products. I've read all the negative reviews and I can tell you from experience a lot of the problems posted are the result of poor riding skills. I've witnessed Autozone oil filters, this oil that oil to save a dollar? People in 4th gear within 1/4 mile doing 25mph. Burnouts with baggers. (Do you holeshot your Cadillac?). Can't afford a $1,000 repair? Why did you buy the bike? If you are going to beat on the motorcycle don't cry when it breaks. And power washing? Gee, why do I have electrical problems?
I've seen bikes going down the road with the brake/tail light half full of water. 150,000 miles and counting. 26 US States. A couple of flat tires, a broken chain in Wyoming, a broken clutch cable, that's about it as far as quality problems. There are 5 dealerships close to me. (Do we really need this many)? And I agree that they all suck when it comes down to service, and definitely overpriced. I don't like where they are going, I'll keep the 2016 Slim S forever.
I recently returned from a cross country trip with members of our local HOG group, 9 bikes total. All bikes were less than 3 years old. On the second day of our travels, a new Milwaukee 8 started shooting oil from the sending unit and had to be flat bedded from the interstate for repairs. On the 7th day of our trip my 2015 limited and my friends 2015 Tri Glide both lost their cooling system's cooling pumps within 12 hours of each other.
Two days later, another Milwaukee 8 started throwing codes. A day later, two other bikes were spitting oil out of their breathers. Six of the 9 bikes had issues. The heat from my engine, gave me 1st and second degree burns on my right leg, before my cooling system went down. This 21 day trip has left me wondering why people would consider a Harley as a rational choice for a long distance touring bike.
In April, I made a longer cross country trip with my Goldwing, along with 140 other Goldwings on their "40 to Phoenix" annual event. Not one bike had to be towed or failed to return home. I would strongly suggest to anyone who is considering a touring bike, take them out for a test drive when the temperature is 90 or better. this will provide better clarity in your purchase decisions.
Bought a CVO Street Glide. Did all the upgrades by them and boom blew a motor... damn ** junk people. This geat American company went greedy and cheaped out with ** parts from China & Mexico... Now look at your shares and sales & smarten up or suffer such as you are.
Purchased in 2015 with 7000 miles. In 16000 miles I have had to replace the compensator sprocket in the primary, the radio is currently broke as the LEDs in the readout disappeared (I am told the repaired/replacement units do the same thing), and now my anti-lock brakes are messed up where if I try to use the brakes they won't actuate! This was the cause for a recall on 2008 to 2011 models, but nothing has been done 2012s or 13s. I can only run without the fuse which disables the anti-lock feature. I am now waiting on a quote for repair which is expected to be one of two parts, one is $501 and the other is $590 and neither include labor or other repair parts. This is my first Harley of eight (three being brand new) that was newer than a 2007 and it sure looks like it will be my last Harley ever. My `38 Knucklehead gave me less problems than my `13 Road Glide and that's a fact.
Had to have the third service for the same problem under extended warranty, they check and the warranty was good and repairs would be $50. Their fraud warranty service company then cancelled the warranty and the real bill total was $2,400. They also kept every penny that I paid for the extended warranty! Do not buy a Harley-Davidson motorcycle. It is pure junk and never consider their fraud warranty because they will just screw you again and again and laugh about it.
Apparently there's some noted and ongoing issue with Transmissions in this year acrossed the different styles of bikes. There is a bearing that seems to walk its way into the seal and take out the seal. If not caught quickly it also takes out the shaft. I have baby this 2010 Harley-Davidson Heritage Softail Classic for the last 8 years never has it been outside of a heated garage, service record has been kept Beyond recommendations, and it has extremely low mileage for a bike this old. I believe that it just crossed 20000 Miles.
And now here I am without my bike for all of June part of July because Harley-Davidson does not have the part and it's back ordered. Maybe it's because they have so many issues that they can't keep them in stock. This is extremely disappointing to me not to mention the cost plus the loss of my bike Plus how disillusioned I am with what is supposed to be an American made proud manufacturer. If this is what happens to Harley-Davidson's after 20000 miles then I understand why they have struggled with going broke. So much for American made and so much for the history of Harley-Davidson, pretty much all about money and service and quality are something that used to mean something ages of go. If you're reading this I would highly discourage you from buying Harley-Davidson, this from a once-proud Harley Rider.
After making an 800 dollar purchase on 5/27 at the Dartmouth store, I discovered I left my jacket with wallet in the store after I left for graduation at Brown University. When I got back to the store the money was missing from my pocket in the amount of 500 hundred dollars. I know there are cameras there. I called the store and they have cameras. I think this matter should be investigated. I flew in from Chicago and was in for the graduation and I had to leave after. I didn't call the police but everyone said corporate should look into this.
I took my Screamin Eagle Fatboy 05 in for a slight vibration in the clutch and a light chirp. Told them (Kokomo Indiana Harley-Davidson dealership) to check the clutch and if it was anything expensive to call me first. After being there a month they finally called me back. They took my whole motor apart and telling me my front connecting rod is 1000 over the limit. Wish they say was causing the vibration in my clutch. I know many mechanics and no this is BS. Anyone have any suggestions how I should handle this?
Don't buy the maintenance contract with a new Harley. They slip this into financing on the bike then you find out you must schedule the service, you cannot cancel the contract, you can only take it to the dealer named in the contract and guess what? The service department will not answer you when you try to set up service! They want you to email request and when you do they say, "Thank you. Someone will contact you," and they never do. You call on the phone and it sends you to voicemail takes the message and thanks you saying someone will contact you soon and they never do! So you're stuck paying for this including finance charges and they aren't going to honor it and eventually it will blow your warranty.
Had an experience with engine shutting off when coming to a stop or just slowing down. Had it in to service department 4 times and was told that they could not find a problem and wanted to charge me again on my 4th try. This situation went on for almost 3 years. Finally one day I came upon something on my computer Britfix stalling problem, he simply took off the breather over and sprayed carb cleaner in the hole before butterfly in the intake. Problem fixed. Now I know why they call their techs and not mechanics because they cannot repair a situation unless the computer tells them what to do so I do not see them as mechanics. Harley had 4 chances to fix this situation and I was able to take care of it myself. Have owned Harley’s since the 60s and will continue to buy the brand but have little trust in their service department. If that situation happened at the wrong time and I was hurt would Harley accept any responsibility for this, I think not.
Damaged bike Harley Newnan GA - I purchased my bike from them. Had it up there for a smoke coming from the breather gas fumes and oil leaks. They cross threaded the drain plug and damaged the transmission. They kept sending me in my way knowing that plug could have came out and killed me. They were unethical and unprofessional when they released my information to my ex husband. They will not step up for the damage or inconvenience they have caused instead want to sling mud at the other dealer that I had to take my bike to for repairs. Harley Corporation has told me that the dealers are independently owned so there is nothing more they can do if the owner will not step up and make it right. The store says they are not aware of any leaks in my bike and refused to give me my service records. This is just a small fraction of the problems I am having.
Purchased 2017 Harley Davidson Road King in February of 2018 and only start riding it 2 days ago (due to the NY weather), bike was parked at the garage all the time. If anyone familiar with Brooklyn NY you know how much traffic you hit on local highways when traveling. So, make the story short, I ride 90 miles every day to and from work and probably 10-12 miles of my ride is usually in traffic. Often it is stop and go traffic. Rarely it is light traffic. HYDRAULIC CLUTCH lever is the worst thing you can have in traffic conditions because it literally kills your wrist and elbow from moving it so often in a stop and go situation when the clutch is so hard. I know there are a few options out there to get an adjustable clutch lever to make it easier on a rider but why do I have to spent more money on a new lever when it should be adjusted by HD?
I called corporate office and explained the situation and all they said is "This is how it is and there is nothing we can do about it, bring it to the dealer and they will inspect it again (meanwhile I got this bike from HD dealer less than 2 month ago and never rode the bike) but why???" It's a known problem with HYDRAULIC CLUTCH and HD not doing anything about it. So the question is how good is the HD service in reality? What can I get out of it when I'm having so much troubles with a new bike particularly HYDRAULIC CLUTCH lever? Please HD explain it to me and is there any other solutions to my problem? Thank you.
Harley-Davidson's American made and a very respected brand but I have always enjoyed tinkering with it. Price is definitely something I would change as it's a little expensive. If they had a cheaper version there would be a lot of more people to put in your way and will enjoy it but Harley is getting better. They are cheaper than they used to be and the parts are easy to get.
Harley does it like a very high-quality machine. It's easy to ride and very distinctive. You can through them from blocks away. The sounds of a Harley is very cool. Very enjoyable with a good resale value. They are good on long road trips and nice to take on a weekend getaway. The bigger ones with the saddlebags are very roomy and you can take a lot of gear with you.
Since new, my 2017 road glide ultra has exhibited spark knock during full throttle acceleration, especially at higher RPMs (over 2500 RPM). I took it to the dealer and they simply said "could not duplicate". I have read several other accounts of this phenomenon on different online forums. Harley Davidson's "contact us" link on their web page doesn't work either. Can ConsumerAffairs help?
Harley Davidson expert review by Jonathan Trout
Harley-Davidson got its start in 1903 and continues to make stylish and high-performance motorycles as well as custom builds. Choose from 31 models of road motorcycle, from cruisers and touring bikes to sportier classic street bikes.
H-D Street: H-D Street bikes come in three models with either a 500 or 750 cc liquid-cooled engine. The 750 model has a low weight and low center of gravity for easier push off as well as optional antilock brakes and specially tuned shocks. It also has 44.5 feet per pound of engine torque, weighs 492 pounds and has a seat height of 25.7 inches. H-D Street models start at $7,599 and go up to $8,699. View all models and performance options on the Harley-Davidson website.
Sportster: Harley-Davidson makes five models of motorcycles in its sportster series. These bikes are built with low seats and a low center of gravity, making them easy to balance. The 1200 Custom model features a custom-style paint job and a 1200 cc V-Twin engine. It has 73 feet per pound of engine torque, weighs 562 pounds and has a seat height of 26.6 inches. Prices range from $8,700 to $11,300 for base models.
Softail: Harley-Davidson makes eight models of softail motorcycles. Softail bikes have the classic look of a hardtail frame with hidden shocks for a comfortable ride. The Street Bob lands in the middle of the softail price range. It has an engine that offers 110 feet per pounds of torque, weighs 630 pounds and has a seat height of 25.8 inches. It comes with digital instrumentation, keyless ignition, a USB charging port and LED lighting. Prices start at $14,500 and go as high as $19,000 for base models. Check out all softail models online.
Touring: Harley-Davidson makes 10 models of touring motorcycles designed for comfort on the open road. Touring bikes range in price from $19,000 to $27,000 and feature different performance and comfort accessories that make riding long distances more comfortable. Touring models can include sound systems, Bluetooth capability and a USB port. They’ll have comfort seating with arm rests and responsive suspension systems. Check out all 10 models online.
CVO series: Harley-Davidson’s CVO bikes are designed for ultimate comfort on long-distance rides. There are three models in the series, ranging in price from about $40,000 to $43,000. Features include custom paint finishes and paint schemes, high-performance front and rear suspension, LED lighting, heated hammock seats and two wireless headsets. The headsets let you make hands-free calls and listen to music, GPS navigation and other passengers. Also included is an integrated security system featuring a hands-free fob that locks and unlocks your bike and luggage and that arms and disarms security alarms from a distance.
Best for: motorcycle enthusiasts who want a classic-looking bike or long-distance riders who want premium comfort on cross-country trips.
Harley-Davidson Company Information
- Company Name:
- Harley Davidson