Ford Cars and Trucks Reviews

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Ford Cars and Trucks Reviews

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    TechPunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Nov. 13, 2025

    I purchased the 2018 Ford Edge December will be two years, I bought the car with 39,000 miles on it at 73,000 miles. It needed a new motor because that year edge Ford made and the walls were thinned around the injectors, therefore they only gave it a 60,000 mile warranty instead of a 75,000 to 100,000 mile warranty. Needless to say Ford would not pay for my motor so I had to get a brand new motor in my vehicle at 73,000 miles. Now there are two recalls.

    When I spoke to Ford in the beginning of October they said one would be out the end of October and the other one the beginning of November. Here is the middle of November and there are no recall set to be fixed yet. One of them is the back up camera. The other one is a brake line for your rear brakes so I don’t know if Ford is waiting for somebody to get into an accident and kill somebody before they do something but I am very unhappy with Ford and I would never buy another Ford again. Shame on them. What if it was their family driving that car, what if it was one of their children, would they fix those brakes ASAP? I’m sure they would. I don’t recommend Ford ever again.

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    Price

    Reviewed Nov. 6, 2025

    Do not buy a Ford unless you have a TON of money to spare. $1700 for a tail light, that has to be ordered. Yes, $1700 for ONE tail light??? WTF??? Who has an additional $1700 per tail light? Why would you use something that is NOT AFFORDABLE??

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      PricePunctuality & SpeedMaintenance

      Reviewed Nov. 4, 2025

      If Dante were alive today, he’d add a new circle of Hell just for Ford’s “customer care.” I bought a 2024 Ford Mustang GT Premium from Harper Ford in Eureka, California — sold to me as new. Later I learned it had been wrapped in vinyl, fitted with strobe lights, and used as a pace car at the Redwood Acres Raceway. There are videos of them burning rubber and doing donuts in it. So much for “brand new” — I basically bought a retired stunt car. From the start, the Mustang was a mechanical soap opera: electrical glitches, scored rotors, and endless excuses. Harper Ford couldn't fix the car's manufacturer defects and flat-out refused to fix what they’d damaged, so I filed a Lemon Law case.

      And here’s the kicker — I’m not an attorney. I represented myself, pro per, against Ford Motor Company’s full legal team. Despite that, I still obtained a ruling ordering Ford to pay me within seven days for violating California’s Lemon Law. Ford’s reaction? They ignored the order and filed an appeal — not to prove they’re right, but to stall and punish me for standing up to them. Oh, yeah, they also brought in yet another firm of lawyers to help. Meanwhile, my car sits in storage, collecting dust and storage fees, while Ford drags this out like a child refusing to clean their room.

      To make it even more surreal, Ford later sent me a recall notice for water leaking into the electrical system. Which, in hindsight, explains a lot — maybe the engineers were just trying to drown their guilt. Their slogan says “Built Ford Tough.” After this experience, I’d add: “Tough on customers, easy on accountability.”

      Ford could have simply honored the law, repurchased the car, and moved on. Instead, they’ve proven that corporate pride is worth more to them than integrity, customer safety, or basic human decency. If you want a car that comes with its own courtroom drama, buy a Ford. If you’d rather spend your time driving instead of drafting legal briefs — buy anything else.

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      Maintenance

      Reviewed Oct. 27, 2025

      It is sad to have a F150 Truck with 20,000 miles on it and with a known obvious and known defect with the cam phaser and have to spend $5000 with absolutely no help with FORD. Hindsight should have bought a TOYOTA. If I could give minus star that would the review.

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      Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

      Reviewed Oct. 20, 2025

      New 2025 F150 Lariat high has numerous deleted features that were not advertised in any easily recognizable way. You would have had to dig deep to discover any of them. Ford's advertising in hindsight is clearly sneaky so to hide these deletions. Paying more money for a cheaper vehicle. For the power telescoping steering wheel feature, they straight up falsely advertised to all early 2025 customers because the feature was present on their website for a Lariat mid series. 4th F150 and they keep getting worse and worse. If I realized all the deleted features over my previous lariat high trucks, I would not have gone with Ford. It is a widely talked about grievance from many 2025 F150 customers. Ford can keep saving pennies for now but they will continue to lose customers and eat it even worse.

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      Customer ServiceTechStaff

      Reviewed Oct. 17, 2025

      This has been a recall for well over three years. I would not recommend anyone to buy a Ford. If you can’t get parts for this long there’s no telling how many items that you can’t get parts for. We were approved for a new vehicle, but I told my husband I do not want a Ford. Everything would’ve been fine if they just got our part. They keep sending us recall notices but still no part. You literally can’t make this up. Ford is terrible and terrible customer service. When I called them they transferred me to the dealer knowing fully well it’s them not sending the parts.

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      TechPricePunctuality & SpeedMaintenanceStaff

      Reviewed Oct. 7, 2025

      I bought this car new. In 2020 the transmission began doing the shutter issue while it was still under warranty. The dealership fixed the torque converter only under warranty and then 8-12 months later the issue occurred again- It was still under warranty and they fixed only the torque converter. At the time I wasn’t sure why it had occurred twice but it lasted a few years before the shutter came back - I’m not told- now that it’s out of warranty that it’s a known problem among these vehicles that they have this transmission issue that over time causes the transmission to fail.

      They quoted me $6000 for the transmission and $3000 to just fix the torque converter. I still owe money on this lemon of a car but only now that I’m out of warranty to they let me know that fixing only the torque converter is a bandaid and that the transmission should have been fixed from the beginning. I feel lied to and misled. I bought my first new car ever only for it to be worth nothing before it’s even paid off. Oh and to top it off- I went to another ford dealer to try to trade it in and was offered $1000. For a 2018 with under 100k miles. So so sad.

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      Customer ServiceTechPriceStaff

      Reviewed Sept. 29, 2025

      Horrible experience from the start! I purchaser a 2025 F250 Platinum Tremor, which is not a cheap vehicle. Sadly, Ford's greed is unbelievable. Features included in previous years were either discontinued or now an additional cost. This includes the owner's manual, which is now digital. I prefer the traditional paperback version, but it is now only available if purchased separately. I would think that for the high price of the vehicle the dealer would throw one in if requested. They told me they wouldn't so I called Ford and they told me I would have to purchase one as well. They were unapologetic and actually rude about it. Definitely not the way to gain customer loyalty.

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      Customer ServiceTechStaffLoan ProcessTransparencyGold Quality

      Reviewed Sept. 26, 2025

      LaPorsha **, Customer Experience Specialist, Ford CX Team, was a great help to me throughout a long and sometimes frustrating warranty repair process. The part needed for my almost-new Ford Maverick truck was on back order for months. LaPorsha's calm support, and weekly updates, and her regular contact with our local dealer made a big difference in helping this situation to be tolerable. I just got my truck back, everything is working, and I'm again a satisfied Ford customer. I love my Maverick, and I appreciate LaPorsha's support and assistance to get it restored to tip-top condition! Thank you!

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      Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

      Reviewed Sept. 26, 2025

      I bought my truck this year 2025 Ford F150, and when I went to buy the truck I found almost 20 people help me last week. I received a recall letter so I went to the website and booked a date and a time for my truck at 6970 Security BIvd Baltimore MD US 21244 it was today, Friday September 26 at 12 o’clock. I arrive at 10 minutes before 12 o’clock and I was treated so badly.

      First of all when I went inside nobody asked me why you are here or what is the purpose of your visit on my and there is someone his name is Jay **. He was talking in the phone and laughing for almost 10 minutes and the lady beside him with her name is Kara ** was doing some stuff and computer and nobody attention for how many people waiting online.

      After 15 minutes is another guy came Robert the manager he asked have you been helping at that moment everybody on the desk oh come on come on so I told them I’m already here for recall that lady her name is Kara told me you’re gonna take at least 3 to 4 hours. I asked her, "Can anyone give me a ride or you can give me a car?" She told me we can give you a car and ask me about my address and she told me it’s so far my question to her and in the same time to the supervisor why if you gonna take more than three hours why you didn’t let customer knows so Mr. Robert came to me and told me, "You’re gonna be next." I told him how much time left for the one inside. He told me, "The one inside he gonna finish after 10 or 15 minutes and you will be next."

      I waited one hour. It was one 20 and my car was not inside. I talk to the manager. I talk to him. I told him, "I have some work and I have something to do. Can you give me a car or anybody can give me a ride to use my car at home." he refused. What make me upset for that for this bad service two people behind me already been served. I feel like they treated me disrespectfully. I asked him to deal and call the manager. He refused and I told him I was treated so badly and disrespectfully. He did nothing.

      So when I left the place, I talk to that lady she supposed to be a manager and her name is Tina. She hung up three times. I have approved from my phone and in the same time I need Investigation and watch the camera and see how badly I was treated inside. That place is a big difference when I went to that place to purchase a car and to get a free service recall and keep hanging up my phone to reschedule or to have another appointment. I feel like being treated very disrespectfully and racist. I need Investigation for that. And after that when I left they send invoice full of lies saying I refused to fix my car inside.

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      Ford Cars and Trucks Company Information

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