DCN Hyundai

I told my sales person David ** I was not paying $5k for pinstriping and door guards (not more than $350.00 in any body shop). Sure enough, he came back with the $5k in the price so let the games begin. Was told I would be paying the MSRP, wasn't over charged by $300.00. Asked why and was told it is above my pay grade. Reached out to Dave ** and fell on deft ears. I wish I had a backbone and walked out. Love the Santa Fee Sport, it just reminds me of Brad Benson. Oh, one last thing, they underpaid the payoff of my trade in. DO NOT BUY FROM BRAD BENSON.

I purchased a new 2012 Sonata in December 2012 from Brad Benson Hyundai located in Monmouth JCT. New Jersey. After dealing with the salesman, it was off to financial department. Going over the contract I noticed where they had included a Hyundai Protection Service Contract at a cost of $2175.00. This is after being at the dealership for about 4 hours, so it got by me. I returned the next day to question that addition to my contract. And the finance guy explained to me all the items that would be covered while handing me the pamphlet for the coverage also stating that I would receive additional documents by mail within 30 days. That never happened. I keep the car for 3 years and 2 months, during that time there were many services performed. Nothing was ever covered by Protection Service Contract.

Turned in a leased Sonata in July 2015 leased a Elantra. Was on the fence turning in the Sonata lease early but my salesman Mike ** told me the dealership would pay off the lease and it would be in my best interest since I was close to being over the miles. The calls from Hyundai started around September informing me the Sonata was not paid off. Called the dealership spoke to Mike who told me it was a accounting error. Calls went on for months. No one would return my call. If someone seemed helpful when I called back I was told they no longer worked there.

I leased a Santa Fe 2013 from Brad Benson Hyundai dealership, which was to be returned in Dec 2015. I called the dealership to let them know that I would be returning the lease a few days early, and they advised to come before 5 pm, on a weekday (like I don't a have job!). I told them that I would be coming to return the car around 5 pm. When I arrived there, the extremely rude receptionist (who thought she was too pretty to talk courteously to customers) informed me that the ONLY person who could take a lease back had left for the day (despite me calling them and letting them know that I would be coming) and his backup was also "unavailable". I was furious as I had requested someone to pick me up from the dealership and they also had to leave work early to provide this favor to me.

So sorry I went back to Brad Benson to turn in my leased Sonata for an Elantra. They told me the loan on the Sonata would be paid off and then I am hearing from Hyundai Finance that it isn't paid off. I call but no one returns my call until I tell them I am coming on a Saturday and making a scene. Next I made the mistake of letting the Salesman (Paul) take care of my plates. Now DMV wants to know where my plates are. I call and Coleen tells me she will get back to me. That was over a month ago. I will tell everyone they just want to sell cars. They do not want to have return customers.

I have called daily and spoke to Clover, Colleen, Mike **. All 3 promise to call back or keep in touch or promise that my truck loan would be paid off in full. The truck was traded in for a car during a divorce. They have had it for over a month now which makes my payment look late! Every time I talk to someone they promise that it will be paid off, 7 weeks later it still has not been paid in full. The collections dept for my bank gets on the phone and records me as if I am the one holding payment. I have not been late on any payments over 160 on my credit report. They pass the phone around, they send me to voice mails and nobody knows but everyone promises payoff.

I went to the Dealer in August 2015 to buy a car for my daughter. Made a deal to purchase with a 1,000 refund check to be mailed to me in 30 days. I am still waiting for the check. The sales manager refrained from telling us that the dealer was being sold, and that Brad Benson's fund were being held. The new owners refused to refund me the $1,000.00 even though I had all the paperwork to prove it. Never told me about the dealer sale, just gave me the runaround for 2 months. The receptionist told me one day to call the lawyer handling the issue. I submitted all my paperwork, I'm still waiting. Don't fall for the "deals" trap, they have scammed a lot of people. The new ownership is no different.

My 2012 Sonata engine seized .By the way, many complaints about this happening with Sonatas. Brad ** in New Jersey Route 1 will not cover this repair saying its engine SLUDGE due to poor maintenance. How untrue. Took car to independent garage recommended by my lawyer, who said there was no buildup of sludge. There is a class action lawsuit against Hyundai started in May 2015. Check out the web for Sonatas with engine failures. Do not buy a car from Brad ** in New Jersey, Big Phony.. P.S. They wanted $9,000.00 to repair engine. That's how you treat customers?? What a joke.

Traded in 2011 Hyundai Sonata for a 2015 Hyundai Sonata on May 29th. We contracted a deal, and pay off was suppose to be made on 2011 with a certain time frame, on the contracted amount of 9769.00. Needless to say Brad Benson didn't make payoff within a reasonable time and I had to make a payment on a vehicle I no longer owned, plus a new payment on The 2015 car. Brad Benson was in the process of liquidating his dealership and put a stay on any moneys going out (my payoff)...

Bought a new Santa Fe sport 2.0T from Brad Benson Hyundai spending around $38k and after few days started hearing unusual sound from the engine and took it to the dealer at around 3k miles. The service guys said it’s usual for new type of GDI engines and send me back. At 9k miles my new cars engine blow up and the whole engine and the turbo system got replaced under warranty. Again after that many problems started coming up and now at 19K miles the windshield rubber started coming out from both sides and the dealer it's not manufacturing fault and not covered under warranty. Guys think twice about Hyundai build and quality before buying.

I had traded in my 2012 Hyundai Accent for an Elantra GT on May 27. Was at the dealership for a while, worked out a deal w/ what I had. 4 days later the dealership called for me to come to the dealership and that he had good news. When I got there they demanded I pay more money for down payment which I put another 1000 down which now depleted my savings account which I was upset but ok. Still don't think it was right with an agreement was already signed. Had to bring the new car back due to wrong windshield wiper on passenger side was the wrong one and size. When I signed paper work to finally leave the service rep started that don't forget to take the survey and make sure nothing less than a 10 which by the way the salesperson stated the same, still have the paperwork where he circled what I should state.

Bought car 3 yrs ago, should have known when we were there to midnight that they just pushed selling cars. Service is terrible. 1st drop off car, you can wait, won't be long. 3 hrs later still no answer or car. Now new issue - noise when braking and turning. They don't hear it of course but tell my husband brake light out and need new battery and several other items. My husband can do these fixes so I go to 3 places to get my brake light. Wasn't allowing them to change for $45 so finally get bulb for $5... got to change bulb, NOT one light is out, nothing ... nothing is wrong with my battery either.

I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up around 2:45. My oil was checked as soon as I pulled in while the engine was running. The service tech told me my oil was low, which I have a hard time believing because I had just had the oil changed about 1,000 miles ago. He told me I was down two quarts. I asked why my oil light had not come on and he explained that it was not low enough to trigger the light. My car takes 4.8 quarts, so 2 quarts is nearly half of my oil! Strike one.

Worst customer service ever. I dropped off my car on Monday cause of vent system made a noise whenever I'd change vent mode. They checked my car and had me sign off on check list. Get a call to come pick up my car on Wednesday. I get there and my windshield is cracked. Service manager ** tells me it was probably there already now it just got bigger while my car was in their possession and wanted me to call my insurance co. I said NO! And insisted on them replacing... I asked if the loaner car they had given me had a cracked on the windshield, who'd be responsible and his answer quickly "you". So I told them they are replacing it and I'm not paying a dime. So after about 15 mins of arguing he acts like gonna do me a favor and replace it and ordered a replacement and advise me it should be here within a week.

I hear a lot about Brad Benson Hyundai so I decided to stop by on my way to my grandmother's house. My 99 Taurus was falling apart and I wanted to see if I could trade it in towards a car. ** helped me get into a new 2015 Red Elantra. The car is great.

I just got a 2014 Hyundai Sonata Hybrid. I love it! The service was incredible from the time I walked in and from the time I left out! They did their best to meet the needs I had and what I was comfortable with. I would definitely recommend you go here if you're looking for a great car and great service. Thank you guys!

Very nice Salesperson. Made the deal. From there on out I was just a # not a customer. Part of my deal was to buy out my current lease. Now I've done this before, and always received my buyout at the time of the deal. This was different, as they said they would mail me the check. I have heard from a few people when I was actually able to get them on the phone that it could be a week or a month. To even get someone to call me back is almost impossible. They keep saying "We will have someone get back to you," but never heard from anyone. They are all about pushing high volume of cars. Never been so disappointed in the 30 years of leasing vehicles. Should have listened to my gut and left the dealership when I had the chance!

It was terrible day for me. I spent more than 7 hours at dealer. I leased 2013 Hyundai Sonata gls and I pay 379 per month with 3500 down payment. They really bothered me. First, they offered $500 for 2004 Acura tl after then accepted $7500. As I said, I spent more than 7 hours. It is long story........

I had a terrible experience at Brad Benson Hyundai in South Brunswick. I went in to purchase a car on Saturday the 28th. They were very busy as we had to wait (which felt like an hour) to talk to a salesperson. The last four cars that I bought were from the Hyundai in Burlington and I decided to try a different dealer, thinking that they were closer and it would be more convenient. After looking at some cars and finding a car which read "$10,000 OFF" we decided to talk to a salesperson. He then proceeded to tell us that the $10,000 was for only military and graduate rebates, etc., etc. He unfortunately was one of the worst sales people I have ever met.

I had ** as a salesman and he was amazing, he didn't stop until I left with exactly what I wanted with the price I could afford. He was so nice he even brought me pizza while I waited for my car to get detailed. If you even go to Brad Benson Hyundai in South Brunswick on route 1, make sure you ask for **.

It was a very pleasant experience. The staff was attentive and provided me with quality customer service.

I purchase a vehicle from Brad Benson, and the salesperson was very helpful. He showed me the various options, and discussed the trade of the car I owned. The whole process was pleasant and successfully concluded in me purchasing a vehicle. The purchased vehicle fits my needs perfectly.

I purchased my 2015 Santa Fe Sport 3 months ago from Damian. I was recently in for service and while waiting Damian greeting me again asking if I had any other questions, which I did. After I was done in service, he sat with me and went over the feature again. Talk about customer service.

Ali was very helpful and worked very hard to get the deal done for me. I feel he was very honest and dealt fairly with me. His personality actually made it an enjoyable experience. I would recommend him to not just my friends but my family. I am loving my new Sonata!

For the moment I walked in I felt comfortable. My salesperson Robert C. greeted my family and I as we walked in. He was extremely polite and even offered us drinks and snacks as we sat down. He is exceptionally knowledgeable of the vehicles and was able to help up chose a vehicle that would best fit my family's needs. The entire process was great. I will most certainly be back to buy cars in the future. Thanks Robert.

I never had so much fun purchasing a vehicle! My salesperson was polite, funny and very precise. Hands down best experience buying a car!

I agree with Jennifer! Once you make the deal and leave, don't try getting the Sales Manager to return any calls. You quickly become "yesterday's money" and they are too busy with anticipating new money to give you any time/respect. And yes, the salesman I had lied too. Delivery: back window was not cleaned I noticed as I drove off down Rt. 1. The inside of the front window was all streaky; I had to clean it myself when I got home. I wish I had gone to another dealer. Will steer folks away from these unprofessionals. Salesmen there, in general, are **-slapping one another, whispering often... Very unprofessional group of guys.

Terrible, awful, unbelievable, horrendous, disconcerting! Should a dealership take more than 3 months to register your new car (and counting) and flood you with emails and phone calls asking for elements that could and should be obtained during acquisition? Should a dealership blame everyone for the delays and take no responsibility for its mistakes and errors? Should a dealership promise you something and have you driving 1h 30 minutes and then make pressure and take advantage of the situation to make a sale? Should a dealership reject a trade-in after agreeing to take it? Should a dealership promise beating any price and then ignore other proposals? This dealership responds NO to all these questions. And this experience happens when you are buying a car that costs almost $60,000 (2015 Genesis V8). Should you expect more when you buy an Elantra or Sonata? In summary, full of promises but zero in delivering results to the client.

Our many thanks for the prompt and accurate diagnosis by your service manager Sal ** in discovering the source and correcting the noise in our car after another dealer's service people gave up. It's nice to know there is an auto dealer out there who cares about their products.

Great Salesperson who knew when to just let me as a customer sit and make my own decision. Closed the deal very late in the evening and he stayed the entire time and never rushed the process. I would buy any future cars from Rich and or the dealership!