DCN Hyundai Reviews

- hidden fees.

1. Control arm replacement + 4 wheel alignment repair works. The alignment was done with low professionalism - after that alignment the cambers of Right Front and Right Rear wheels remained to be marked red in the report presented to me after the repair - the values of the alignment on the right wheels remained out of the range set by the vehicle manufacturer. Such lack of alignment is also not safe for vehicle turns and will result in fast wearing of the vehicle tires and parts.

I ordered and paid the dealer for 4 wheels alignment; but the dealer did not even touch 2 left wheels at all in his alignment operations, trying to match "steer ahead", "thrust angle" and "total toe" manufacturer values by regulating only right-side wheels. This resulted in that the dealer left my car with two right wheels misaligned by camber values.

2. Hidden fees, rude associates, client-neglecting, disrespectful and "nobody to help” - low quality client service. After my car was serviced, I wanted to pay for the service at their cashier, and they told if I will be paying with my credit card, they will charge additional 3.5% fee. Only cash or check were told to be accepted without additional fees. I prepared my check and gave to the cashier associate. She scanned my check through some machine and told me that my check cannot be accepted. I requested to understand why, but the associate told me the machine is not telling why, just not accepting and if I want to know why I, the client, need to call to their company validating client checks for them.

I was surprised and felt uncomfortable by this, but nevertheless I tried to call to their validating company, but the company did not want to speak to me, asking for the dealer client number, and the dealer associate told she did not know that client number. I was amazed by this and tried to call to my bank to understand why my check might be not accepted. But there was a long 30 min waiting time, I felt like I blamed for that my check is not being accepted. One of their associates told me – "this is your problem; you should tell us why your check is not passing through our machine (Wow!!)."

I logged in to my bank account via mobile app, looked on my positive balance much more than the check to be paid, looked again on my good FICO score and I understood that there is no reason my check could be not accepted. I realized that they were working on me to get additional 3.5%, and eventually I gave up and paid by my credit card with that 3.5%. This added $20 more dollars to my final bill, but one of their associates told – is this all for 20 dollars more you are not being happy?

I lost 40 mins on trying to clarify why my check is not being validated by their machine, they did not help me at all, making a me feel like a criminal, telling me rude words and treating me without any respect, and telling me after that it is just $20 more to pay with credit card, and eventually I found out they even their work on replacing the control arm and making 4 wheel alignment did not do properly. Now I need to re-do the unsafe work they have done on my car in another dealership or car repair shop, which would be more reliable and more respectful to their clients.

I traded in a 2005 Pacifica and gave an additional $8,000 in cash. I recently received a statement from the finance co. Stating my balance is $17,997. How is this possible? To add insult to injury, the engine light came on today and I immediately brought it into DCN to have them figure out what was wrong. I was told my warranty expired and that they were no longer DCN. I couldnt believe what was happening. They gave me a letter of who I could call. There is now a class action suit against them. They totally scammed me. I went back to the original paperwork. They have the selling price of my car as $26.487 and it's not a 2015. It's a 2011. My original key tags say 2017. What thiefs!!!

I got pushed around and it seems that there is one person responsible for handling this. After a long time I did receive an email from her, offering a full refund (without any admittance of fault...) or the warranty with another company. I chose the full refund. I was asked to send proof that I paid off the vehicle. I sent this proof on 3/15/19 and did not hear back, despite several other emails asking for the next steps.

Original Review: April 25, 2016

Horrible dealer. So much negative to say but not enough space. I got scam by $3,000. Contract had to be correct. Salesman admit mistake but keep on pushing me around. They hire temp sales people for 6-8 months. Teach them how to scam and then fire them!!! When you come back and hope thing will be correct, they claim all sales people and managers that dealt with you was fired. Sound familiar??? And don't try to call Colleen. You will never hear back being she is so busy with so many customers' complaints. Please message me or text me at **. Let's file a suit together and STOP those scams. Enough is enough!!! Please share with all your friends and family. They will be thankful. Next step is TV.