Concord Auto Protect
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Concord Auto Protect Coverage Reviews

 4.7/5 (193 ratings)
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Concord Auto Protect

About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2022

I have been in the market for an extended policy for a while and finally settled on Concord. I was able to get their highest level of coverage with an extra year for free because my vehicle, despite being 8 years old, only had 55k miles on it. The price was only a few dollars more than their closest competitor but for a shorter period of time. I had questions about 2 specific major parts that typically begin to break on my model vehicle at this stage and their agent was able to confirm coverage of the exact part before I signed the policy. I'm confident that I'll be protected should one of those major components break.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 23, 2022

    Don was super helpful in getting me what I needed for my claim. He was super patient and explained everything well. He did not disconnect the call until he made sure I understood policy coverage and also made sure I was taken care of as a customer. So grateful I spoke to him!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2022

    From reviewing vendors for a vehicle warranty to making a selection Marc was excellent in dealing with. He understood me reviewing three other vendors. Each question or concern I had he acted professionally in his responses. He would point out items he believed Concord offered that others might not. Not once did he ask what they offered, or their price point were or inclusion were. Each time I emailed him with a question he responded quickly. A comparison shopping. His response time was excellent. This was an exhausting process as I am sure the other vendors would have been fine but in the end your coverage with his recommendations made my decision.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2022

    Robert was very helpful, professional, considerate, and efficient. Although my mom's car has 120,000 miles, he found that the Basic Coverage and Advanced could be purchased for 3 years. We greatly appreciate Robert. He clearly described what the warranty will cover. Thank you.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2022

    After being denied warranty coverage by several big name companies I called Concord Auto Protect and spoke with Marc **. Not only did Concord agree to cover my rare 2005 truck, they offered their premium package! Marc explained their product and purchasing process thoroughly, he replied and followed-up promptly, and he made my overall purchasing experience pleasurable and easy. If Concord's claims dept. is as sharp as their sales dept. I'm in excellent hands!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2022

    The gentleman was very much good in helping me and did not make me feel like I was being harassed in any way! I will recommend your company should anyone needs your services! I hope this worth the monthly charge and I will see if this coverage is worth the monthly fee! Thank you again for your services...

    Concord Auto Protect response

    Hey Katherine, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 31, 2022

    It has been a pleasure using Concord Auto Protect so far. The agent was very kind and never pushy, even through all my questions I asked. He went into great detail explaining everything to me so I understood my coverage and so on.

    Concord Auto Protect response

    Hey Alma, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2022

    Marc was a great representative for the company, He seemed to know the product and was able to work a few things out for me. I appreciate his help and time to get me this good coverage for my 2016 Ram diesel truck.

    Concord Auto Protect response

    Hey David, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc . Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 13, 2022

    Our family has been a long term customer of Concord Auto Protect. The customer service is always good and the prices are fair. We feel a lot better with the coverage and always get treated good by the staff.

    Concord Auto Protect response

    Hey Frank, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2021

    Decided to void the dealership extended warranty knowing that in the past Concord provided me a much better option. This proved to be the case again. The coverage is much better, the price was much better, and the customer service continues to be a main reason for my decision to be a returning customer. Very pleased with the promptness and ease to settle on a term that fits what I am looking for. Thanks.

    Concord Auto Protect response

    Hey Dorian , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 20, 2021

    If they back up what I have been told, then I will be very please. Was able to negotiate a good price and increased coverage in mileage and coverage time. Only time will tell if they live up to their claims.

    Concord Auto Protect response

    Hey Bruce, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 20, 2021

    Easy to do and good customer service. Followed through and worked along with me to get a warranty program that will work for my vehicle and driving situation. Shopped around and confident that I've got the best coverage for the best price.

    Concord Auto Protect response

    Hey Gordon, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 15, 2021

    On this day of December 15, 2021, I went online getting rates for my 2016 Toyota Rav4 that I came across Concord Auto Protect. I filled out all the info online and I received a call in less than 10 minutes. He gave me all the information concerning coverage and price. I was really pleased because it fit my budget as well. Thank You Concord Auto Protect.

    Concord Auto Protect response

    Hey Patricia, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2021

    I have just purchased this policy and have not used nor hope to use, all the people that I have dealt with in gathering my information, especially Jeff, before making my decision have been extremely courteous and have answered all my questions without being overbearing. Hope that if I have to use the coverage the service will exceed my expectations.

    Concord Auto Protect response

    Hey William, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jeff. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 20, 2021

    Marc- made the sign up process easy to accomplish. Very understanding when I needed to gather the right information for purchasing the coverage. I could not have asked for more pleasant person to talk with, great job Marc. I will recommend to anyone looking for extended coverage for their vehicle.

    Concord Auto Protect response

    Hey Steven, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 14, 2021

    I am writing with this rating because I believe Concord Auto Protect provides me the best value for the coverage I am searching. The customer service and sales representative were very informative and helped to answer the questions I had.

    Concord Auto Protect response

    Hey Jerry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 11, 2021

    Marc ** provided outstanding service in quoting me an extended auto warranty. Everything was accomplished through text and email. Great experience. Coverage options were reasonable. I almost want something to go wrong with my Truck to see if the policy will be as painless as the quote/purchasing of the product.

    Concord Auto Protect response

    Hey Stephen, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 10, 2021

    Talked to Marc **. He explained the whole policy I was buying. He was very courteous and helpful. This company had great reviews. I got a great policy for my 2010 Ford F-150 with excellent coverage. If you need a auto warranty this is the company buy one from.

    Concord Auto Protect response

    Hey Paul, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 28, 2021

    I was given top rated service by Marc, he was very knowledgeable, and answered all of my questions via phone and text message. Just from dealing with Marc I would refer your company to anyone in need of warranty coverage!!!! Excellent Customer Service!!!

    Concord Auto Protect response

    Hey Shawn, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2021

    The CAP representative, Marc **, was very helpful, he provided me with all the the information that I needed and I was very happy with the coverage and cost. I am looking forward to dealing with CAP company on my vehicles issue requirements. I addition, I will provide quality recommendation about this company to friends and family.

    Concord Auto Protect response

    Hey Angelo, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2021

    Marc did a great job explaining the coverage regarding my 2015 BMW 435 coupe, Including information about the warranty and promos. He was very polite and professional. Would be happy to recommend him to my friends and family. Well done Marc.

    Thanks

    Jeremy

    Concord Auto Protect response

    Hey Jeremy, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 13, 2021

    Marc was helpful, followed up and gave me detailed information of coverage and competitive on price. Appreciate the level and quality of help in making this buying decision. Looking forward to extended warranty coverage. Marc's follow up calls did help with this decision.

    Concord Auto Protect response

    Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2021

    I compared several companies online and Concord looks great. Marc was very knowledgeable and fair. I hope to never have to use Concord, but I now have peace of mind that my vehicle is covered in an emergency. I love the way the coverage starts after the manufacturer warranty runs out and extends the coverage time for tons of miles and years.

    Concord Auto Protect response

    Hey Brett, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2021

    We worked with Mark on buying an extended car warranty. He returned our calls promptly and explained what the warranty covered, the cost and how we sign up for the coverage. Throughout the process he was very professional and thorough. We bought the policy and it was a good experience.

    Concord Auto Protect response

    Hey Sherry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 5, 2021

    I compared Concord with Toco and Carchex. I compared the pricing and the coverage benefits. Concord gave the most coverage for a fair price. And my Sales Rep Marc was so easy to work with and he answered all my questions in a quick manner. He is very professional as well. I would not hesitate in recommending Concord to my family and friends.

    Concord Auto Protect response

    Hey Maxine, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2021

    Marc was great and answered all of my questions! He went through my options and offered me promotional discount(s). I would absolutely recommend Concord. The coverage offered for the price is better than the competitors I received quotes from. If you are looking for peace of mind in an extended auto warranty, Concord has you covered.

    Concord Auto Protect response

    Hey Tara, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 27, 2021

    Marc was extremely helpful with getting me a policy that fit my needs. Marc worked within my budget and found coverage that far exceeded my expectations. I am very happy with the customer service that I received. Can’t say enough good things.

    Concord Auto Protect response

    Hey Dan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 23, 2021

    Marc was helpful in providing me quotes and information prior to my purchase. I am a repeat customer of Concord, so I am happy with the coverage and the pricing. Concord in general is a bit aggressive once you request a quote, while still shopping for the best deal.

    Concord Auto Protect response

    Hey Scott, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 23, 2021

    I called not knowing much about extended coverage coverage. The salesperson was informative, courteous, and had patience with me as I asked a slew of questions. Overall, great customer service, glad I called! Here’s to a great 5 1/2 years of coverage.

    Concord Auto Protect response

    Hey Tamare, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 14, 2021

    While my car’s issue wasn’t covered under the warranty, the team at Concord was honest with me about the quote I received and the process to follow. And although they couldn’t help with an estimated $3,500 repair, they were able to work with me to have the fees for recalls and diagnostics covered so that I could get a second opinion. I really appreciated this extra step that management took, and I especially appreciate the help I received following that from Donald in Claims and Marc in Sales. Highly recommend the customer service these guys provide, but I do wish their coverage was a little less limited - especially at the highest package.

    Concord Auto Protect response

    Hey Jay, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    2 people found this review helpful
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