Concord Auto Protect
AUTHORIZED PARTNER

Concord Auto Protect Cost Reviews

 4.7/5 (196 ratings)
Saved
Concord Auto Protect

About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

Why Trust ConsumerAffairs
How do I know I can trust these reviews about Concord Auto Protect?
  • 4,134,193 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer
Original review: March 26, 2022

The warranty from Concord seemed to cover the most. It was the best option hands down. I made the initial payment and was told the warranty would start in 30 days. No issues with the warranty yet and we will see how it goes.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Extended Auto Warranties delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 21, 2022

    Robert was very polite, knowledgeable and forthcoming and made sure that I was extended all applicable discounts available to assure an affordable premium. The rates are much lower than competitors' rates I had been quoted. Mr. ** followed through very quickly with emails and follow-up correspondence.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 5, 2022

    The you agents at Concord or very helpful, patient and understanding. Mr. Jean ** my agent understood my financial situation and Hardship and allowed me to make two final payments over a two month period past last payment due date in order to complete the plan purchase.

    Concord Auto Protect response

    Hey Marcus, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jean. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 29, 2021

    I would definitely recommend Concord to my friends and family. My experience was great. The salesman Marc was great. He answered all of my questions and he looked into getting me additional discounts which was key selling point for me to purchase the warranty.

    Concord Auto Protect response

    Hey Mark, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2021

    The purchasing process was easy. Competitive price. The quote was helpful and the discounts helped to make the policy more affordable. It’s a local company so I’m happy with supporting. I’m hoping that getting claims paid for is just as easy moving forward.

    Concord Auto Protect response

    Hey Greg, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 26, 2021

    Jeff was very helpful and able to answer all my questions and as a Vet I appreciate the extra support. I believe he was giving me all the discounts that were available at the time of this special Black Friday program.

    Concord Auto Protect response

    Hey Lewis, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jeff. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 26, 2021

    The customer care center is unmatched. The insurance plan that I purchased is an extended warranty that starts after my factory warranty ends. I purchased this warranty now so it doesn't cost me more later. I went with the premium plan that covers everything I would ever need than some. The price was truly amazing!!!! Word of advice...NEVER, EVER purchase the extra warranties from dealers. It's expensive and you have to fight for months if you ever want/need to cancel to get your money refunded. A lot cheaper to buy direct from CONCORD!!!!

    Concord Auto Protect response

    Hey Kelly, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 20, 2021

    Mark was fantastic. Took the time to go through all the plans available and which one was best suited for me. Very easy to talk to and not pushy at all. They offer promotions and discounts.. I talked with several companies and these guys hands down seem to have the best overall products and pricing. Overall a great experience!

    Concord Auto Protect response

    Hey Damon, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 19, 2021

    Robert very helpful and professional. He explained everything about what I be getting in regarding to the warranty. He gave me as many discounts that was available so that would feel pleased about my purchase. He is a great asset to your company and really knows what he is doing. Again, thanks for your great help.

    Walter

    Concord Auto Protect response

    Hey Walter, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 9, 2021

    Mark was knowledgeable, and patient in answering all questions concerning my car. Explained the policy, deductible and payment options that were available. He was punctual regarding the transmission of information to me, and acknowledged the receipt of my paperwork when he got it.

    Concord Auto Protect response

    Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 27, 2021

    I had a previous policy with a different warranty company that I was making monthly payments on that I would have used the warranty before it was paid for. Marc helped me find a warranty that was affordable and it has my truck covered until 255k. I'm beyond thrilled about this!

    Concord Auto Protect response

    Hey Dreama, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 23, 2021

    CONCORD Auto Protect Acct Spclst: Marc ** at **, listened, emphasized, knowledgeable, customer focused to my needs and absolutely amazing follow-up. After several voicemails and emails Marc and I finally connected due to my chaotic schedule changes I kept missing his phone calls. CONCORD “Marc” was the only company who kept calling and trying to explain the offers of Auto Protect available to me, other companies gave up after second attempt and after more than 7 plus communications Marc was able to detail the Premium Product and the text I received that included the following; the Concord Auto Protect -Sale- 8 Months Free+ $0.00 Deductible +Tire &Rims...

    Marc's ability to listen to my hesitation of the lump sum offered to split payment in half and allow me 30 days extra to pay the additional amount. I asked him to allow me an hour to get back with him although it only took 10-15 minutes for me to determine the ability to obtain relief that my 2007 automobile w only 11000 miles will be covered for 5yrs/100000 miles. Marc allowed me to choose, review with family and did not pressure me into just a number and treated me as a human being and his main priority. CONCORD Auto Protect and especially MARC SIMS has a raving fan & once I use the policy I will be able to state CONCORDs ability to deliver on the Auto Policy that includes Roadside Assistance Road Hazard etc... Until then MARC ABSOLUTELY FANTASTIC JOB.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 16, 2021

    Very polite. Willing to help over the phone. Explain what I ask about help with discounts. Was happy being able to a Ford dealer of my choice. Also able to get a rental car when ours is in the shop. Help on my questions and information. Our car will be running out of new car warranty at the end of the month. Thanks.

    AJ **

    4-16-2021

    Concord Auto Protect response

    Hey AJ, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 30, 2020

    I purchased a 3 year package that was supposed to include "everything" except wear and tear. However, at the first time trying to use them for faulty heated seats, they declined me because they said climatic seats are not part of the AC/heating or electronics. On all newer cars, the seats are automatically controlled by the climate control. Obviously, the company will do whatever it takes to not pay. They did, however, refund my money. Do not use them for a car that is newer. Just purchase if you have an older, cheap car.

    Concord Auto Protect response

    Hello Mr James,

    Upon purchase we send out a policy for customers to review and sign to agree to the agreement. You do also have 30 days to review the agreement & verify it is to your liking. According to our records it does indicate that you did sign the agreement, by signing the agreement you accept them. We do cover many AC/Heating & Electronics components for all newer cars as listed in that same agreement. We do apologize for the inconvenience and did refund you in full without any cancellation or pro-rating fees which is something not many if any other companies would do for you. Here at Concord Auto Protect we do stand by our 5 Star service & product. Wish you and your family well , Happy Holidays

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 19, 2020

    Steve was helpful, enjoyable to work with, and solidified a rate that I was comfortable paying. Overall a good purchase experience. As far as the warranty itself, I'm always hesitant with aftermarket warranties, so hopefully Concord will provide quality service if/when needed.

    Concord Auto Protect response

    Hey Peter, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 12, 2020

    Robert ** was my Account Specialist. He was very professional and informative of the products he represented. He answered all my questions and was able to help me out on the cost and the ability to pay the cost in 4 monthly payments. 2020 has been a stressful year and the discount and payments made it easier to purchase the plan. The plan I accepted started by receiving a text that offered me 8 months Free - $0.00 Deductible + Tire and Rims.

    Concord Auto Protect response

    Hey Eric, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 9, 2020

    Quick and easy. Was very impressed with a getting a refund while I was still on the phone through Paypal.. This was my 2nd or 3rd vehicle with Concord. I've never had a claim but I feel competent that any issue would be addressed properly. Will most likely purchase again. My son's vehicle is also warranted through Concord. Thanks again for the quick response.

    Concord Auto Protect response

    Hey Jeffrey, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 5, 2020

    Spoke with Steve. He was fast and did a great job for me. Found some extra discounts. I am very happy with his his help and hope this policy works out to be a no hassle product. I have just purchased this and have not had to use it so I cannot comment on how well this will be serviced in the future.

    Concord Auto Protect response

    Hey Virgina, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 23, 2020

    I had traded the vehicle that was covered with your company. Earlier in the month I had mailed a cancellation letter and was following up on that. The representative, Donald (#**), indicated the letter had not been received. He was very helpful in cancelling the program and working to issue a refund. Thank you for the professional and courteous service.

    Concord Auto Protect response

    Hey Steve, Thank you for leaving your feedback with us! We appreciate your review, sorry to see you go but keep us in mind for the future. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2020

    Steve did a great job with finding me the best price point and explaining the services. He was able to add in discounts and was very considerate. Then he explained the claim process and also how to gain a refund if there were any issues.

    Concord Auto Protect response

    Hey Mary Ellen, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 7, 2020

    Submitting a claim and following up for payment was incredibly easy and simple, I'll admit I was worried because the claim was a couple months old, but they were fast and very kind throughout the entire process! Everyone I spoke to was kind and very willing to help. I hope to get more Concord claims soon!!!

    Concord Auto Protect response

    Hey Rachael, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 28, 2020

    Talked with Concord representative Steve ** about a plan for my daughter in college. He answered our questions without some of the similar companies' high-pressure sales pitch. One other company started to discredit Concord before I cut him off and ended the conversation. Steve was very informative and non-pressure for the sale. Very impressed.

    Concord Auto Protect response

    Hey John, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2020

    Micheal ** (aka henry) fake name denied my claim, stating various reason why they would not pay for it. They lied to me and the dealership multiple times. They will deny you-do not use this company. It's a scam, using fake names and fake reasons why not to pay. My jeep started making a strange noise over 1300 miles into the warranty. I quickly took it to the dealership to have fix and they denied paying for it, offering me $250 credit or to reimburse all my money on the warranty. Hiring a lawyer to take care of this one will be a satisfaction for them hanging up on me multiple times and pretending to be other people. See you in court!

    11 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: April 24, 2020

    I purchased this extended auto warranty a few months back from a sales representative at Concord Auto Protect in good faith feeling that reviews provided were accurate. Well the first time I attempted to use the warranty for a fuel related item they declined the request and offered me $300 out of a $2,000 invoice. The second time I attempted to use the warranty for an ABS problem they again declined and offered me $200 in good faith of a $3,000 invoice.

    On both occasions they said it was because there was a Technical Service Bulletin - explanation - (these are items identified and authored by automotive technicians to come up with a repair procedure. Because certain problems may have more than one cause and there is sometimes more than one way to fix a problem, there may be more than one TSB for the same problem.) I asked to speak to a supervisor at Concord several times and was declined and offered me a return of my money.

    I have spoke to several auto technicians and they could not believe that they declined for a TSB as they deal with them all the time. It appears to me that Concord baits you into believing that they cover everything and when it comes time to pay they decline due to the TSB clause which is ridiculous as all auto repair shops use these as a way of quickly determining a solution for repair. I would stay clear of this company as it appears to me they offer good faith money vs paying a claim. BUYER BEWARE!!!

    22 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 11, 2020

    It was a pleasure working with Gene. He explained how the warranty works and if I had any questions he answered those questions. I was very comfortable talking with him and I got a better understanding as to what I was paying for.

    Concord Auto Protect response

    Hey Annette, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 5, 2020

    Jeff was a very friendly and knowledgeable representative. He answered all my questions and helped me find the right warranty for me. I’d recommend Geoff to anyone looking for an extended car warranty. They also have several discounts that you should ask for. Military and AAA are both big discounts.

    Concord Auto Protect response

    Hey Christopher, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jeff. Thank You , Concord Auto Protect.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 20, 2019

    I worked with Gene ** who was super knowledgeable and got me an amazing warranty at a very affordable price. I am very happy with the service, price, and product and would highly recommend Concord and Gene **. Gene was very professional and got me several discounts and an extended warranty, without me having to even ask!

    Concord Auto Protect response

    Hey Nicole, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 24, 2019

    I thought that my policy would be billed over a 6 months but instead it was done on a single payment, which was a hardship for me this time of the year. So I ask for some help here and it was taken care of...

    Concord Auto Protect response

    Hey Frank, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the business. Thank You, Concord Auto Protect.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2019

    Gene ** was very professional, thorough, and helpful with all questions, concerns, & inquiries. I appreciate very much the extra efforts he took to provide me with additional discounts to me as a veteran. I appreciate the way he explained the warranty in detail. By the time we finished the transaction, I had no further questions to ask.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2019

    Gene was very helpful and willing to work with me on price/payment options. Answered all of my questions in detail. Overall a great experience and I would recommend Gene to anyone who needs a quote from Concord Auto Protect.

    Be the first one to find this review helpful
    Loading more reviews...