Concord Auto Protect
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Concord Auto Protect Contract Reviews

 4.7/5 (196 ratings)
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Concord Auto Protect

About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2022

I started investigating extended automobile warranties some time ago. I was prompted by an internet ad to do more research. When I saw that Concord was rated 5 Stars, I decided it was worth a call. Marc, the sales consultant seemed to be someone I could trust with further questions. he defined the cost, the terms, my owner responsibilities, and invited me to continue my research. There was never a HARD sell. When I decided to purchase, the whole agreement matched my needs. While I really love my Jeep, and might drive it for the full length of the warranty, if I sell my Jeep before then, the new owner can have the rest of the warranty term. Thanks, Marc! 5 Stars!!!

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 3, 2022

    Recently purchased an auto warranty plan and it was a really easy experience. I was happy that I could easily understand what my car is covered for and all the terms of the car warranty as well. It has been a good experience so far using Concord. One last thing the agent was also really kind and helpful the entire time we talked with him.

    Concord Auto Protect response

    Hey Chris, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 27, 2021

    After researching extended warranties for used cars on the Web, I came across Concord and glad I did. Excellent customer service by Marc **; the pricing is reasonble and the terms are favorable. Hopefully, Concord Auto Protect continues the same, excellent service.

    Concord Auto Protect response

    Hey Eric, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 29, 2021

    The customer service and patience with Concord was excellent. They have amazing and customizable coverage options at better prices than any other extended warranty provider I could find - especially when dealing with exotic vehicles with extensive upgrade options. Not only were their prices better, the level of coverage offered exceeded other companies I received quotes from.

    After selecting my coverage options; my rep Robert also informed me of discounts available to me as a veteran that further lowered my chosen deductible by a significant amount as well as the total cost for the contract. They held the deal for me despite it taking more than a month to take ownership of my vehicle due to unforeseen delays with the dealer and shipping. I couldn't be happier to find a company that provides the level of service coverage for my chosen vehicle, an Audi A8 4.0TT, that I needed, at such an affordable price.

    Concord Auto Protect response

    Hey Christopher, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 25, 2021

    I am pleased with my contract, very satisfied working with Robert. He answered all my questions and was very helpful. I would indeed send other people to Robert for coverage. I had called 4 other companies for extended warranty, and chose yours as it to me was the best could get. Robert also spoke to my daughter and satisfied her. R

    Concord Auto Protect response

    Hey Virginia, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 21, 2021

    Marc described the warranty and sent me a sample of the contract. He answered all my questions right away. He gave me instructions on what was going to happen next. Then he told me to send him a picture of the odometer and the VIN number.

    Concord Auto Protect response

    Hey Dennis, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 28, 2021

    Marc was very helpful, answering questions thoroughly and concisely. Had to call him back twice for further clarification which he provided immediately. Although I just purchased the warranty today, so far would recommend due to pricing and coverage versus other contracts. Hope I don't need to use the warranty but feel better that we now have coverage on our vehicle for several more years.

    Concord Auto Protect response

    Hey Richard, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 11, 2021

    Concord has denied my claims as they say all problems are pre-existing. Their legal contract seems to allow them to claim anything is pre-existing if they don't want to cover you. They will offer you a full refund to get out of the liability of supporting you. I high don't recommend this. It is WAY more headache than an assurance of being covered!

    Concord Auto Protect response

    Hello Brian, Your vehicle coverage was in effect for only 100 miles. According to our service agreement we do not cover pre-existing conditions. According to ASE Certified Masters, they have stated that these issues are no doubt pre-existing and have been in the deterioration process prior to date. The estimate that was sent over to us also included parts of the vehicle that are not included by us or any other company in our industry. Although your issue was pre-existing / not covered under our agreement we did authorize a very generous courtesy that no other company in our industry would offer. We pride ourselves on customer service and we do our best to make each customer satisfied even as in your situation that it was not covered under our policy guidelines. We are here to help our customers and if you'd like to further discuss your options please give us a call.

    5 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: June 10, 2021

    This is the first time I have purchased an extended warranty outside of the dealership. I spoke with five different warranty companies. All of them are great at selling you on their product, but when you look at the contract, there are more "Exclusions" then benefits. It will be interesting if I actually need to use the Concord Warranty, how they perform. Only time will tell.

    Concord Auto Protect response

    Hey Jim, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 5, 2021

    Marc was very helpful on Friday reviewing the terms of the quote and contract and the special introductory offer of 8 free months and 20,000 free miles. I asked him to give me until Monday (as I was waiting for other quotes) and he followed up with me on Monday, making it easy for me to pay for the new policy and contract. I hope customer service for claims will be just as positive and responsive.

    Concord Auto Protect response

    Hey Deborah, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 5, 2021

    The rep was very helpful and efficient. The process was simultaneously quick and thorough. The coverage was also noticeably more affordable than other contracts with providers that had less-reputable reputations. I would recommend this to others.

    Concord Auto Protect response

    Hey Emmanuel, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2021

    Mark answered all my questions. The rate was very competitive and mark was able to get me the bonuses he offered as an incentive to purchase the service contract today. I'm considering purchasing another extended warranty contract for my other vehicle when my contract on it expires.

    Concord Auto Protect response

    Hey Johnny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2021

    I bought service contract for my second vehicle and found Concord staff very professional and accommodating. I really like the way they treat customers or potential customers. Right from first enquirer to the signing of the contract Concord associates have answered all my question with patience and maximum detail.

    Concord Auto Protect response

    Hey Mohammad, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 19, 2020

    Their warranty, Concord Auto Warranty, was anywhere from $1400 to $3600 less expensive than others I looked at. Their rating seemed as high as the others.

    For the difference in price, with what appears near identical terms, 30 day wait, $100 deductible, etc, I'll gamble. And it's transferable.

    Concord Auto Protect response

    Hey Larry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 1, 2020

    Excellent Service and Convenience setting up my account with Concord Auto Protection, the rates are affordable and the coverage is stellar. I researched several companies in this arena and Concord had the best track record and terms. I certainly would recommend them to my family and friends.

    Concord Auto Protect response

    Hey Keith, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 26, 2020

    The Representative Gene took the time to explain to me multiple different policies terms prices and work with me for over a week and a half while I figure out which was the best program for me. I have not utilized a policy as of yet but it seems to cover everything that I need.

    Concord Auto Protect response

    Hey Donna , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 20, 2020

    Jeff was very professional and explained all the terms of the Contract. He was able to give us more since I am a Disabled Veteran and Senior Citizen. We were able to replace another Policy that cost more than double of this one and covered less. Thank you.

    Concord Auto Protect response

    Hey James, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Jeff. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 16, 2020

    This transaction was very straightforward and easy. It did span a few months due to some unusual circumstances on my end, by Gene ** followed up exactly as agreed and carried through with a good service contract that accommodates my needs. I would recommend Concord and Gene very highly.

    Concord Auto Protect response

    Hey Stan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2020

    Steve was extremely knowledgeable and flexible throughout the process. He was completely available for my repeated questions and stayed ahead of the needs of my purchase of the contract. The entire process was painless and was easily handled over the phone.

    Concord Auto Protect response

    Hey James, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 6, 2020

    Received excellent assistance and courteous service for my new service contract.... Steve is an excellent advisor and a credit to your organization. On a rating scale of 1 to 5, I rate him a 5. Steve was quick to respond to my questions and prove very competent explaining the content of the policy.

    Concord Auto Protect response

    Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2020

    Offered friendly, patient and professional service. I haven’t utilized my service yet. Gene, the representative is all I can comment on now. Gene stayed with me throughout the process. We spoke several times over two days before my contract for two automobiles was finalized.

    Concord Auto Protect response

    Hey Sheree, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: April 25, 2020

    I bought the car warranty for my 2018 Jeep and I'm very happy with it. I have not had any issues yet and the terms are very clear as well for the warranty. Unlike other companies they are very easy to understand and THEY DONT rip you off unlike others lol. I will be buying the car warranty for another car as well in the future.

    Concord Auto Protect response

    Hey Jennifer, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2020

    Purchasing an extended vehicle warranty is usually subject to high pressure sales tactics and is somewhat expensive. I did not experience that with Concord Auto Protect. My contact was Mr. Gene **. After I made my initial inquiry, I did not receive annoying follow-up phone calls, e-mails or text messages throughout the day as the other major companies did. Concord's price was very reasonable. Since my coverage does not begin for awhile, I cannot comment on the service yet. The coverage & exclusions seem to be in-line with the 3rd party vendor contracts sold by car dealers but for less.

    Concord Auto Protect response

    Hey Greg, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 16, 2019

    Ordering anything as the magnitude of an extended warranty can be a mine field, but Gene saved the day. He expressed the terms, answered my questions thoroughly, and continues to be helpful in this process. There are lots of choices for extended warranties, but I am pleased with Concord Auto Protect.

    Concord Auto Protect response

    Hey Bill, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 2, 2019

    The Agent Gene was very knowledgeable and helpful. He explained the contract in detail and offered me a very fair price. I would send all of my friends and family to him when they need protection for there automobile. Concord is the best.

    Concord Auto Protect response

    Hey Allen, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with our team. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 16, 2019

    I have an extended warranty on a vehicle that I thought was ready to expire so I began to shop around for replacement coverage. In my search I had the very distinct pleasure to get a quote from Jeff with Concord Auto Protect. He was so very upfront, honest and pleasant to deal with that I was ready to purchase a contract with his company. My vehicle I was purchasing the agreement for was in a local body shop and my old warranty contract was in the vehicle. When I got it back I discovered that I had more remaining coverage than I realized. I called Jeff and told him and he was so understanding and polite about it and only asked me to please contact him when I was in the market for coverage. Now that is public relations and consideration at its finest. Jeff is a credit to his profession and a great value to his company.

    14 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 28, 2019

    Mr. ** was very professional and engaging, explained the terms and conditions of the protection plan with clarity. I was pleased with the way he gave details of the various options available to me. I decided on the premium coverage that seems to give me the best protection at a price that was acceptable.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 16, 2019

    Harry was super helpful and helped to negotiate a deal that worked for me! He was very responsive and listened to what I needed in terms of coverage. Getting enrolled was very easy and required little preparation. Would recommend to friend.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 21, 2019

    Had a great experience from my service representative Harry **. Gave me a great deal on my protection plan. He was honest, helpful and direct. He gave me 6 months extra on my 3 year contract for free, help me get an affordable payment plan at the best price I had seen. I had been looking at different companies for a week and he met all my concerns and wants. He was very nice and patient with me and I like that about him. He met my needs and concerns perfectly. Without his detailed explanations I would have went some place else. Thank you Harry **.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 15, 2019

    I was searching for an extended warranty program for our vehicle, after searching and reviewing 4 different programs, we settled on Concord Auto Protect. Spoke with Donald and Ralph and finished with Donald. They were super professional and we believe we have an awesome contract. Thanks for your patience with us getting back to you.

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