Concord Auto Protect
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Concord Auto Protect Claims Reviews

 4.7/5 (196 ratings)
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Concord Auto Protect

About Concord Auto Protect

Concord Auto Protect provides extended auto warranties, also known as vehicle service contracts. It has three protection plans: Powertrain, Advanced and Premium. Customers can take their vehicles to a wide selection of dealers or mechanics. The company also offers a money-back guarantee that gives a full refund if customers are unhappy within the first 30 days of coverage.

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer
Original review: April 1, 2022

Concord auto warranty has outstanding customer service. I had to get an unexpected transmission repair for my Ford mustang and they covered it. Got the work done at my Ford dealership. If I did not have this policy I would have paid at least $4k on this repair. Concord auto warranty plans are truly phenomenal! If I decide to buy a new or used vehicle, I’m definitely getting the 5 year warranty policy with Concord.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 24, 2022

    My truck had this weird whining sound so I took it to my dealership to get it checked out. Tuns out I needed like $2000 in work and Concord was happy to assist me get that repair done. I am beyond happy with everything.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 23, 2022

    Mike, the rep who helped me was very nice. When I filed a claim he made sure it went good for me. I recommend Concord auto warranty. I would recommend them to friends that are looking for a car warranty company.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 13, 2022

    My previous warranty company would always decline my claims. Not Concord! I had 3 different claims so far and they have gained my trust. They are a great company and the customer service is always so nice.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 16, 2022

    My Volvo s80 needed a repair and this was my first claim, So I gave Concord a call and explained everything to them because it was my first time with all of this. The customer service agent was very helpful and was willing to assist me the entire time with the claim process. The repair got approved without an issue, the process was slower because of myself. Everything on Concord's end was quick and no hassle at all for me. Great experience using Concord and I would recommend them to others.

    Concord Auto Protect response

    Hey Selma, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 18, 2022

    Our family has had Concord's auto warranty plan for a while now so we have experienced the claim side of things and customer service as well. No company is ever 100% perfect BUT Concord did honor the repairs and did not give us any issues about it. Timing was not the best because it was near a holiday but it was quicker than we expected it would be. Overall we can not complain because we got our money's worth with the plan, so yes it was worth every dollar for us.

    Concord Auto Protect response

    Hey Mikey, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 6, 2022

    So far pretty good customer service and easy to understand plans. Time will tell how the claim process is but so far I have been pretty happy with everything. Really nice customer service and they are very easy to get a hold of with minimal to no wait times at all.

    Concord Auto Protect response

    Hey Tobias, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 31, 2021

    My first experience with an “outside” warranty company, initially a misunderstanding with initial contact but there was a quick response, not just with me but auto repair facility (special thanks to Mike **), they assisted financially and were courteous and understanding I would recommend Concord to friends & family.

    Concord Auto Protect response

    Hey Paul, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mike. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 31, 2021

    The customer service has been great and the plan as well. I would easily recommend others to use Concord also, it has been worth every dollar. I had a repair and it was covered right away and without a single issue.

    Concord Auto Protect response

    Hey James, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 21, 2021

    Purchased a car warranty plan about 5 months ago when I also purchased my car. So far it has been good and the claim process really is easy. I was amazed how easy everything was for my warranty claim, I kinda thought it would be difficult. But I was wrong. The customer service agent went above and beyond and approved it right away. I am a happy customer of Concord Auto Protect. I was NOT even asked to leave a review, I am because I really like the service.

    Concord Auto Protect response

    Hey Benny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 17, 2021

    I have been using Concord for two cars so far and I have had multiple claims and almost all of them were covered. The one claim that was not covered was understandable but they will covered the others. I think value wise it's pretty solid depending on your situation. The best part is how easy the claim process was & how the staff took care of it quickly.

    Concord Auto Protect response

    Hey Xián, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 12, 2021

    The staff at Concord has never given us any issues with our claims or anything to do with the warranty. I had a claim and it was swiftly taken care of by the staff, no excuses or anything. When I always call them I am always helped right away and even better NO wait time at all and clear English.

    Concord Auto Protect response

    Hey Lance, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 6, 2021

    So far, the purchasing of this extended car warranty has been very easy. I have not made a claim, so I can not rate that process yet. Marc ** was awesome to work with providing pertinent details and following up. He answered all of my questions and explained the process thoroughly.

    Concord Auto Protect response

    Hey Lesley, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 19, 2021

    We purchased our car warranty plan over a year ago right when we got our car from Trusted Auto. We are very happy with everything. I had a small repair and my husband called Concord and they took care of it right away. I love everything about the car warranty and it really is nice having the protection of it. I would recommend them to all my friends and anyone else looking for an auto warranty company.

    Concord Auto Protect response

    Hey Marisa, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 27, 2021

    I purchased the premium plan and it has paid for itself already. I had a pretty large repair that was needed on my BMW and I am happy it was covered by them. Everything went very smoothly with the claim and the car was repaired quickly as well. I could not be happier with everything overall, very good company and the staff went above and beyond for me.

    Concord Auto Protect response

    Hey Tim, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2021

    Today I spoke with Marc ** who was just outstanding. I was calling just to get information and ended up signing an agreement on the spot. I have a 2014 Acura RDX whose warranty has expired and I know if I have to have repairs they will be costly. Thank you Marc for all of your help and your professionalism.

    Concord Auto Protect response

    Hey L'Tanya, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 11, 2021

    I purchased a premium car warranty plan from Concord Auto Protect about 7 months ago. So when I purchased the plan the customer service was pretty nice as you would expect and made the process easy, no complaints really. Now the part that actually impressed me was when I had a repair that was needed and it was actually covered by them. I was actually pretty surprised it was covered without any problems which is amazing for me. The repair was not a cheap one by any means but Concord stepped up and took care of it. They earned my recommendation and long term business.

    Concord Auto Protect response

    Hey Tom, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us & our service. Thank You , Concord Auto Protect

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 17, 2021

    I have been a customer of Concord Auto Protect for over a year now and have been loving it. My car needed a repair and I went through the claim process easily and the staff at Concord were very pleasant to deal with. This is how a company should be ran, they always make sure the customer is happy. That's why I have recommended Concord to other friends already.

    Concord Auto Protect response

    Hey Trisha, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 16, 2021

    I am very happy with how the staff at Concord handled my claim and was able to cover my cars repair. I would highly recommend them and the amazing staff. Right when I called there was no wait time to talk to a staff member and he went above and beyond to make sure I was 100% taken care of. Even after the claim was done he reached out to me to make sure I was 100% happy with everything. Awesome company and people.

    Concord Auto Protect response

    Hey Hector, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 3, 2021

    Best staff I have ever dealt with, I was able to get in contact with a customer service agent quickly. I had a minor claim and we had no issues at all, Car was fixed and it was covered. I felt great about recommending my friend to use Concord as well over other businesses.

    Concord Auto Protect response

    Hey Kelly, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 30, 2021

    Prompt customer service, It's hard these days to get in touch with a company's customer service and on top of it when you can understand them. But when I contact Concord I always get in touch with someone quickly and they English clearly. Service wise I have loved using Concord Auto for a while now, I had a claim and it was taken care of. I would highly recommend to anyone looking for an auto warranty company that wants honest & good service.

    Concord Auto Protect response

    Hey Danny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 20, 2021

    I am very happy with the service we have been getting from Concord Auto Protect. The price was competitive and best of all the staff is always available when needed. You cannot beat honest and good customer service then on top of it an easy claim process.

    Concord Auto Protect response

    Hey Brock, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 16, 2021

    I have been a customer with Concord for a while now without any problems. When I contact customer service they are always available and I can clearly understand their English which is a plus in my book. Now the actual service is pretty straightforward. I had a repair that needed to be done and was explained everything and it was taken care of.

    Concord Auto Protect response

    Hey Jameson, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 8, 2021

    I love the service and how fast they were able to handle my situation with my claim. I have nothing but good things to say about Concord and how efficient the staff is. I would easily recommend them to everyone else I know.

    Concord Auto Protect response

    Hey Stephanie, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 7, 2021

    I would highly recommend Concord Auto Protect to all my friends and family. We have had only good experiences with them and they also really make everything so easy for us. From signing up to needing a car repair everything was great. When we had some concerns they were promptly answered without any hesitation.

    Concord Auto Protect response

    Hey Brook, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 6, 2021

    Our family has been with Concord Auto Protect for over 2 years without any issues. When we did have a repair needed we had no troubles with the claim process, I loved how easy everything was made for us. I feel like I would recommend others to use them and I plan on being with them for a very long time.

    Concord Auto Protect response

    Hey Isabell, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 4, 2021

    We have never had any problems with claims or anything else with Concord. When we had some claims there was zero issues with the process and the car being fixed. I was very happy when the customer service was readily available when I needed them, You don't see that anymore with other companies these days.

    Concord Auto Protect response

    Hey Lino, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 2, 2021

    I would highly recommend others to use Concord Auto Protect. Our family has been for a few years now and claims are quick and painless. I love how the customer service is super quick and always wanna help me any way they possibly can.

    Concord Auto Protect response

    Hey Hannah, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 1, 2021

    I would easily recommend Concord Auto Protect over other companies for car warranty for multiple reasons. The best reason is the customer service is quick and handles claims quickly also. I loved when I called there was very little to no wait time to talk to an actual person. Unlike other companies where you would have to sit on the phone for a while just to get in touch with someone. I have never had any issues with Concord and plan on to keep using them for a very long time.

    Concord Auto Protect response

    Hey Raymon, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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    Rated with 5 stars
    Verified Reviewer
    Original review: May 30, 2021

    As a family we purchased Concord at least over a year ago and it was worth every dollar. We unfortunately had a repair that was needed that we personally did not expect to be covered, but it was covered to our surprise. They made sure everything went smoothly and quick for us, which was huge for us because this is our main car. We personally have never had any problems at all using Concord Auto Protect and we will continue for many more years to come.

    Concord Auto Protect response

    Hey Karen, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

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