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I cannot speak highly enough about Samantha M. from your customer service department. I wasn't even sure how to go about the issue I was having and she stepped in and took care of everything and so fast. The best customer service experience I have ever had!
I have 2009 Kenworth T800 with C13 engine on it. I have a problem with my check engine light on it. I went to Kenworth dealer at California, Morgan Hill. They replaced, DPF TEMP SENSORS WITH MODULE, DPF FILTER, EGR COOLER THERMOSTAT, HOSE, JUMPER HOSE, AND ARD HEAD. Still can't fix the problem with engine light on, and my truck still in the shop. The estimate repair almost 17K, can someone please help me to fix this problem??? Thank you so much.
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In September 2015 I bought a used Cat 262 skid steer. I live in Texas and welcomed a closed cab with A.C. Have a very old Skat trak open cab. I had just bought 200 ac. That had plenty of cedar and began clearing, after 2 months I had piled up a good amount, and decided to do some burning. While pushing ends and left overs in the machine abruptly quit, fortunately the bucket was down and was able to get out, only to watch the machine burn completely up in a matter of 30-40 minutes. Contacted State Farm and got amazing news it was covered and they did an amazing job of helping me through the process of replacing the machine which I did by December 1. I replaced with another Caterpillar 272c, amazing machine, I also immediately purchased a first alert fire extinguisher, JUST in case.
After a year and a half of just pushing cedar, the weather was right to do some burning and don't you know the machine quit, smoke coming out engine compartment same as last time, only difference was bucket was tipped up and door wouldn't open. I was able to operate the emergency latches and grab fire extinguisher, made my way around machine and found the fire extinguisher would do absolutely nothing. So I had to watch another caterpillar burn to the ground. I had just changed all filters and put $2500 worth of solid rubber tires on. Why is this happening -- I have learned that caterpillar sucks air in from the bottom of the machine to cool engine. Skat trak pulls from the top and Bob Cat from the sides. Nowhere is this mentioned, or is there any warning about avoiding sparks.
I kept these machines as clean as possible and would never have gone near a fire had I had this info. I also saw a Youtube video of the same scenario guy had no idea why or how the machine he had borrowed caught fire. This is a very serious, not to mention expensive problem, I was fortunate enough to get out but someone is not going to be so lucky, I don't want this to happen and want to warn anyone with a caterpillar skid steer to beware of this potential hazard. Stay away from and ambers, sparks, or grass fires.
Had a business called Triple K out of Harrisburg PA which charged me over 22000 to rebuild my motor. Within a year the motor was using oil and smoking out of the breather. Their diagnosis was the rings needed to seat in and to continue to run it. Needless to say a liner flew apart and a piston came out the side of the engine. They refuse to stand behind their work. Avoid this place. They are big but they won't stand behind their work. This can put a small owner-operator out of business and they don't care.
Since we purchased this motor home with a C-9 425HP Cat. we have had an additional 2 turbos, 3 air pumps, electronic control module, oil sending unit, ard head and now #6 fuel injector, new intake heater and now replacement of the external engine wire harness. Where does it end. Reading some of the complaints it does not end. Thank you Caterpillar for the crap you put out. You should be held liable for the problems with this motor. This coach only has 42,000 miles on it. This engine should be able to go 200,000 with no problems with regular maintenance.
I'm a small towing company and my 2004 Ford F650 with a C7 Cat engine is a money pit. We were having problems with it running rough and white smoke. Took it to shop and replaced injectors cost over $6000.00 dollars and it didn't even fix it. Still has white smoke and now the dealer said it needs a new engine. I was also told it was the fuel pump. I call BS. There is no metal in the filter. If it needed a engine the truck would not run at all. They are talking 25,0000 to replace engine and injectors again. I bought a Caterpillar diesel so I wouldn't have this problem at 117,000. Would love to sue over this ** engine that Cat sold.
In April we purchased from North Trails RV a 2007 Fleetwood Revolution LE (per purchase contract) with 33,392 miles on it. It has a 2006 CATERPILLAR C9 Engine. We drove it home from Fort Myers, Florida on April 12 after spending the weekend in Fort Myers. It drove fine at first but we noticed on the way home it was idling rough at low speeds and black smoke was coming out of the exhaust. We called North Trail and they suspected it may be bad gas or a clogged fuel filter. They claimed they changed the fuel filter on 3-28-15 but sent us 2 new filters. We changed the filter and put BIO KLEEN SHOCK in the fuel but it did not help.
My husband, **, then called his cousin (Retired Diesel Mechanic Instructor for Detroit Diesel) to come over and look at the engine. He looked at it in May and he suspected either a bad fuel injector or an electrical problem. He wasn't familiar with the HEUI Pump because the CAT engines he worked on did not have them. He recommended that we take the motor coach to Michigan CAT in Shelby Twp., MI and to run a diagnostic test on it. They ran a cylinder cutout test and determined cylinder #3 was dead. They also performed a HEUI Step up test and found it was sticking at low pressure. No repair was made to HEUI pump even though it was determined there was a problem. We picked up the coach on June 3, 2015 and left on trip to Hilton Head, SC on June 4th. We stopped for the night near Columbus, OH on Thursday night and continued on the trip Friday AM. The motor coach appeared to be running fine.
We were about 10 miles outside of Charleston, WV on a very hilly, curvy section of interstate I64 approaching exit 50 when a siren went off. Within 30 seconds all 28 gallons of oil pumped out of our coach and the engine shut down. ** was able to pull it partially on the narrow shoulder. We called AAA and 911. The police came and had a wrecker dispatched to the scene and towed it to Heritage International Trucks. They thought the oil was coming out of the hole where the HEUI diagnostic test was run. They ran a scope and saw the bolt was missing but the cavity was not stripped. They thought that maybe the HEUI Pump could be rebuilt and recommended we take the coach to Walker CAT in Belle, WV. We had it towed to Walker on 6-6 and they were able to look at Tuesday. They said metal particles were coming out of the HEUI Pump. They said all injectors needed to be replaced as well as the HEUI Pump.
The Walker CAT mechanic said that if they had tested the pump and it read it was sticking at low pressure they would have replaced it and all the injectors. That is standard operating procedure. I called MI CAT and spoke to ** on Friday. He denied any responsibility. I believe the bolt on the HEUI Pump was not tightened properly by Michigan CAT or the HEUI Pump was defective. We are seeking compensation for the repairs made by MI and Walker CAT as well as our rental car, meals, towing and hotel charges because this problem should have been caught by Michigan CAT and many 2006 CAT HEUI pumps have been recalled. It has been talked about on numerous forums. A free warranty and some money knocked off the labor is not enough for all the hardship and cost we incurred. Please advise what you intend to do to remedy the situation.
(After we picked up the Motor Coach from Walter CAT we broke down again 20 miles away from the dealership. We were losing oil and blowing out blue smoke. The supervisor and mechanic came on to site we pulled over at and found that it had a shredded O ring. Apparently the mechanic who worked on it forgot to put a new one on it when he made the repair because the O ring was black not yellow. Another 4 hours of sitting on the side of the road!)
After my retirement In Sept of 2013 we purchased a very nice 08 Country Coach. The first big trip we had in 2014 was around 3,300 miles. We lost the air conditioner pump. Tore the serpentine belt. Ruined our trip with a $2500 dollar bill between towing and new pump. Had issues of hot exhaust and DPF issues but went away after reaching 55mph. Mentioned this to the dealer where we purchased but they could not find an issue. This year after pulling out of storage everything seemed fine so we loaded up and started off. Right away we had a DPF issue loss power could not do a manual regen. Now setting at Midway with a bad turbo, service guy said we had a stuck "gate" valve in the turbo and had to replace. Of course Cat no longer makes this one nor can it be rebuilt.
Midway would only replace with original Cat parts so here we go again around $15K in parts and 5K in labor that is now not sure what will happen as of yet after they put new style turbo on what they will find. It sounds like this turbo could of had a rust issue in the gate that opens and closes "mind you I know nothing about diesels but I am learning fast." I thought Cat was a high class outfit. What I have found was a high priced outfit. I would like to be on this lawsuit. So far I have not lost as much as some of you on this site but this is my retirement and it goes deep.
I have a Fleetwood Revolution Motorhome with a Caterpillar C9 Diesel Engine with 34,000 miles. In return from a trip to Florida, I had a check engine light, and power down. In checking the coolant level, I was 3 gallons low with no visible leaks. I drove it to a large Caterpillar service center. It sat for a week and then had Hydrolock. It was determined 4 injector cups failed. After repair, they ran it for 3 hours and had back pressure in the coolant tank. After removing the head, they found the Head Gasket failed. The suspect, the Head was not torqued down properly. Since the head had never been removed since new, I suspect it is a manufacturing problem, when they built the engine. Has anyone had this problem! I am glad I bought an extended warranty, as the bill is over $14,000.
I have a 320 D not quite due for service and I have full warranty and package and need to go back to work to stoke fires and I can't start digger because oil too low. It has burnt a lot of oil since new and cat can't get oil to me. Virtually said nothing they can do till Monday. $300,000 dollars and no backup. Lost time and disgruntled clients. Wouldn't usually care but dairy farm I'm working around clock, not good or in small community. Why pay for crap warranty. I have a CAT DIGGER and a SUMITOMO. And best digger around I am (All About Civil). You’re telling me 9 liters of oil I have to add every time before service is ok. Sumitomo doesn't use any oil and it's nearly 11,000 hrs. CAT 3500 HRS.
Caterpillar Company Information
- Company Name:
- Caterpillar
- Website:
- www.cat.com
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