
Carvana Reviews
About Carvana
Carvana is an online vehicle retailer that sells used cars, trucks and SUVs. Customers can browse its vast inventory, purchase a car with cash, receive financing or trade in their existing vehicles. Carvana certifies all of its vehicles and provides a guarantee for 100 days or 4,189 miles, whichever comes first. CarvanaCare and Carvana Gap Coverage provide additional protection against damage and theft.
- Seven-day money-back guarantee
- Convenient online process
- Wide selection
- No delivery to Alaska or Hawaii
- No price negotiation
Featured Reviews
How does Carvana work?
Carvana is an online used car dealership that allows customers to buy, trade and sell used vehicles.
The vehicles Carvana sells come from several sources, including auctions, customers who trade in or sell their cars to the company and partnered dealerships. Carvana stores its cars at inspection centers across the country. When you purchase a vehicle, the company can ship it to you, or you can pick it up from one of its dozens of “Vending Machines” around the country.
Carvana conducts a 150-point inspection to ensure quality. The cars sold by the company have clean titles, no reported accidents, no frame damage and no fire or flood damage. Carvana backs each vehicle with a 100-day, 4,189-mile limited warranty.
Carvana delivery process
Carvana offers a touchless delivery process:
- Identity confirmation: The Carvana Advocate will ask you to send a selfie with your driver’s license to confirm your identity.
- Vehicle sanitation: The delivery person will unload the car; sanitize the keys, steering wheel and shifter; and leave your paperwork in the vehicle.
- Test-drive: The delivery person will contact you to let you know the vehicle is ready for inspection and a test-drive. They'll wait in their hauler while you confirm you want to go through with the purchase.
- Document signing: After your test-drive, the Advocate will call you and walk you through the paperwork.
- Document submission: Once the paperwork is complete, you’ll leave it in an envelope for contactless pickup by the driver. You’ll also include your check and title to the vehicle you’re selling, if applicable, in the envelope.
- Purchase completion: The Carvana Advocate will review your paperwork from the hauler before leaving; if everything looks good, they’ll finalize the transaction.
If you prefer, you can pick up your car at one of 33 Carvana Vending Machines. A Carvana employee meets you at the pickup time to verify your license and insurance via a touchless process. You will receive a custom coin to insert into the vending machine. Once the vehicle is out of the vending machine, you take it for a test-drive. If you're happy with it, you then sign the registration paperwork.
Selling a car to Carvana
Carvana has a straightforward process for selling a car. You start by providing the vehicle identification number (VIN) or license plate information and answering some questions about the vehicle. Carvana provides an offer that’s valid for seven days.
If you accept the offer, you have several options to hand over the car: Carvana can pick up your vehicle, or you can deliver the vehicle to Carvana yourself to a Vending Machine or hub.
- Pickup: A Carvana Advocate will offer touchless pickup of your vehicle from your location. If you’re trading the vehicle for a different one from Carvana, it will be delivered to you at this time.
- Drop-off: You can also arrange to meet an Advocate at a Carvana Car Vending Machine or logistics hub, where you can complete a touchless sales process. If you're purchasing another vehicle it'll be ready for you; otherwise Carvana offers to arrange a rideshare for customers within 50 miles of home.
Carvana prices
The amount you spend on Carvana primarily depends on the cost of the car you purchase — vehicles listed on Carvana at the time of publishing range from $7,990 to $212,999. Carvana allows you to search and filter available vehicles by total price and monthly payment.
You can get free delivery with many vehicles as long as you live within the free delivery area; others have a nonrefundable delivery fee, which ranges from $190 to $599.
Carvana offers its own financing and accepts third-party financing and cash.
Carvana FAQ
Is Carvana a good way to buy a car?
Carvana provides an easy-to-use online platform for car shoppers. The company is a good option if you prefer a quick process that doesn’t involve visiting several dealerships.
Can you negotiate price with Carvana?
Carvana doesn’t participate in price negotiation. The company states its cars are priced as competitively as possible.
Can I finance my Carvana purchase with a credit union or bank?
You can finance your used car purchase through a bank or credit union. It’s a good idea to receive preapproval with your lender before starting the buying process.
Can I still get financing from Carvana if I have bad credit?
Carvana states it makes an effort to work with any level of credit. The only requirements are being 18 or over, making $4,000 annually and having no active bankruptcies.
Where are Carvana car Vending Machines located?
Carvana has Vending Machines in 20 states and says it is planning to expand to other states in the future. It has Vending Machines in the following states:
- Alabama
- Arizona
- California
- Florida
- Georgia
- Illinois
- Indiana
- Kentucky
- Maryland
- Michigan
- Missouri
- Nevada
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- Tennessee
- Texas
- Utah
- Virginia
Does Carvana sell new cars?
No, Carvana sells used cars that have gone through its 150-point inspection.
Is Carvana legit?
Carvana can be an excellent choice if you want to avoid visiting multiple dealerships or haggling over price. The company's online listings make the process straightforward and quick. Carvana provides delivery and pickup options, and it offers financing options for nearly anyone. We recommend Carvana as a simple option for used-car shopping with a money-back guarantee.
Carvana Reviews
Filter by Rating
- (1,359)
- (310)
- (299)
- (361)
- (1,357)
Popular Mentions
- 4,607,383 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,607,383 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Carvana Company Information
- Company Name:
- Carvana
- Website:
- www.carvana.com
