Cars.com Reviews

I bought a 2025 Buick Encore GX sport touring from McKenzie Motors in Milton 1/29/25. I absolutely love it. Chase helped me and worked with me and was absolutely wonderful, he helped me find the right car for me. The staff are wonderful. I am very pleased with their expertise.

Salma was great. She showed us the car and made the process really quick and easy. The best part was they were willing to negotiate the price. Thanks for the fast service. I was really happy with my experience and service.

I purchased a lot of vehicles in my lifetime and Sam was the best salesman. Very helpful. Patient and courteous. I would highly recommend to friends and family! I'm so happy with my decisions. I'm confident as well.

I recently purchased a 2012 Shelby Mustang GT500 Convertible from Exotic Motors Inc. I bought the car sight unseen since I live in Columbus Ohio. I asked many questions and viewed many photos. The car was delivered free to Ohio from Chicago area. The sales team was excellent and trustworthy. The car arrived as described and is simply beautiful. Thanks Exotic Motors Inc

If you like a vehicle that you saw in this website better check with the dealer or visit a different website. They will never deliver your email if they can't control it or like it. I wrote 3 email to a dealer and no response so I went to CarGurus.com and wrote them an email, asked why they didn't answer there email? Their answer was (That is the Cars.com trick). Disgusting company.

A little over a week ago my wife and I visited a dealer which had a car listed through Cars.com. After looking the vehicle over I asked for the Carfax which the dealer provided. A quick look through the Carfax showed that the odometer had been rolled back 100,000 miles! I showed the dealer who reacted as if it were a surprise and I thought maybe that was true since it would be stupid to show me the Carfax if he knew. I waited three days for the Cars.com listing to be updated. When nothing happened I notified Cars.com.

I purchased a car that was listed on Cars.com that listed the car equipped with a remote start. The salesman at the dealership also confirmed it came with a remote start. Later I found out they FAILED to mention it only works with an app that will be costly each year in order to use the app. The manager at the dealership (McGrath Acura) said Cars.com listed it incorrectly. I am terribly disappointed in the lack of transparency and inconvenience. Buyer beware. Make sure you’re actually getting what you’re made to believe you are buying!

It's been 3.5 weeks and they still haven't activated my listing to sell my car on their website. I reached out to them after 5 days to inquire and it took them 4 days to respond. I sent them the information they requested nearly 2 weeks ago and the listing still hasn't been published.

Received offer, went to dealer, reneged without even looking, after waiting a week for the buyer to come in and close the deal, cost me 3 other offers. I could understand if there was something wrong with the car but the dealership GM wouldn't even come out of his office to explain, total lack of courtesy.

I was very disappointed that the estimated value provided by your platform was not honored by your partners at Grand Prairie Ford. They refused to honor even your minimum estimate and offered almost $10K less than your minimum range. Not sure if that's how your program works but it erodes the integrity of your platform. Just thought I would share this with you