Cars.com

Cars.com Reviews

About Cars.com

Pros
  • User-friendly interface
  • Wide selection of vehicles
  • Comparison tools
Cons
  • Poor customer service experiences
  • Inaccurate or outdated listings

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Cars.com Reviews

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    How do I know I can trust these reviews about Cars.com?
    • 4,604,607 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Staff

    Reviewed Feb. 8, 2025

    I bought a 2025 Buick Encore GX sport touring from McKenzie Motors in Milton 1/29/25. I absolutely love it. Chase helped me and worked with me and was absolutely wonderful, he helped me find the right car for me. The staff are wonderful. I am very pleased with their expertise.

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    PriceStaff

    Reviewed Feb. 1, 2025

    Salma was great. She showed us the car and made the process really quick and easy. The best part was they were willing to negotiate the price. Thanks for the fast service. I was really happy with my experience and service.

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      Staff

      Reviewed July 6, 2024

      I purchased a lot of vehicles in my lifetime and Sam was the best salesman. Very helpful. Patient and courteous. I would highly recommend to friends and family! I'm so happy with my decisions. I'm confident as well.

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      Staff

      Reviewed May 23, 2024

      I recently purchased a 2012 Shelby Mustang GT500 Convertible from Exotic Motors Inc. I bought the car sight unseen since I live in Columbus Ohio. I asked many questions and viewed many photos. The car was delivered free to Ohio from Chicago area. The sales team was excellent and trustworthy. The car arrived as described and is simply beautiful. Thanks Exotic Motors Inc

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      Online & App

      Reviewed Jan. 27, 2025

      I purchased a car that was listed on Cars.com that listed the car equipped with a remote start. The salesman at the dealership also confirmed it came with a remote start. Later I found out they FAILED to mention it only works with an app that will be costly each year in order to use the app. The manager at the dealership (McGrath Acura) said Cars.com listed it incorrectly. I am terribly disappointed in the lack of transparency and inconvenience. Buyer beware. Make sure you’re actually getting what you’re made to believe you are buying!

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      Customer ServiceOnline & App

      Reviewed Jan. 9, 2025

      It's been 3.5 weeks and they still haven't activated my listing to sell my car on their website. I reached out to them after 5 days to inquire and it took them 4 days to respond. I sent them the information they requested nearly 2 weeks ago and the listing still hasn't been published.

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      Price

      Reviewed Jan. 4, 2025

      Received offer, went to dealer, reneged without even looking, after waiting a week for the buyer to come in and close the deal, cost me 3 other offers. I could understand if there was something wrong with the car but the dealership GM wouldn't even come out of his office to explain, total lack of courtesy.

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      Reviewed Jan. 3, 2025

      I was very disappointed that the estimated value provided by your platform was not honored by your partners at Grand Prairie Ford. They refused to honor even your minimum estimate and offered almost $10K less than your minimum range. Not sure if that's how your program works but it erodes the integrity of your platform. Just thought I would share this with you

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      Reviewed Dec. 14, 2024

      I used Cars.com once, found a Jetta, happy-ending. Now, your website/filters are ridiculous. Did your web group do it on purpose. Ready to buy a 40k car, and find your site impossible to use. Have the owners ever, genuinely, tried it?

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      Customer ServicePrice

      Reviewed Dec. 3, 2024

      I went to see a car that was listed on Cars.com. I made an appointment to look at the car. When I got there they could not locate the car. I was called a few hours later stating that the owner took the car to another state???? I went back on the site and noticed the car was listed at a lower price. The mileage was still marked as the previous. I made another appointment to see the car. I was told it now has 2,000 more miles than stated. The salesperson also stated that someone has put a deposit down on the car. I then decided that I would place a deposit down to hold the car. Only for 48 hours. I was told that I would not be getting back the full deposit. They take 4%. The cost shown for the car also is 2500 more than stated. I then decided not to take the car. Went back on the site and notice it is now even lower priced than before????

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      Cars.com Company Information

      Company Name:
      Cars.com
      Website:
      www.cars.com