Consumer Complaints and Reviews
Bought a car - wonderful car, but was told I would be able to provide my friend's information as a referral and that he would receive $500 credit but it was never received. I called several times and each time they gave me 'the runaround' and ended the conversation by saying, 'It is taken care of' but it never was. I felt cheated, lied to, and do not recommend working with sneaky people.
This Brad Benson dealership should be investigated. The worst service. I purchased 2 cars at once and have had a nightmare ever since. They lost my current plates. The gentleman that helped us purchased the cars was fired the very next day. I kept calling him and no one would take the call. The negotiator lied about what he was offering us; we never received the booklets (coupons) to have cars serviced for 2 years. Continue to charge us for regular oil changes in error. Extremely insensitive to customers needs. Never received the survey.
On May 24 my matter was resolve.
Horrible dealer. So much negative to say but not enough space. I got scam by $3,000. Contract had to be correct. Salesman admit mistake but keep on pushing me around. They hire temp sales people for 6-8 months. Teach them how to scam and then fire them!!! When you come back and hope thing will be correct, they claim all sales people and managers that dealt with you was fired. Sound familiar??? And don't try to call Colleen. You will never hear back being she is so busy with so many customers' complaints. Please message me or text me at **. Let's file a suit together and STOP those scams. Enough is enough!!! Please share with all your friends and family. They will be thankful. Next step is TV.
I told my sales person David ** I was not paying $5k for pinstriping and door guards (not more than $350.00 in any body shop). Sure enough, he came back with the $5k in the price so let the games begin. Was told I would be paying the MSRP, wasn't over charged by $300.00. Asked why and was told it is above my pay grade. Reached out to Dave ** and fell on deft ears. I wish I had a backbone and walked out. Love the Santa Fee Sport, it just reminds me of Brad Benson. Oh, one last thing, they underpaid the payoff of my trade in. DO NOT BUY FROM BRAD BENSON.
I purchased a new 2012 Sonata in December 2012 from Brad Benson Hyundai located in Monmouth JCT. New Jersey. After dealing with the salesman, it was off to financial department. Going over the contract I noticed where they had included a Hyundai Protection Service Contract at a cost of $2175.00. This is after being at the dealership for about 4 hours, so it got by me. I returned the next day to question that addition to my contract. And the finance guy explained to me all the items that would be covered while handing me the pamphlet for the coverage also stating that I would receive additional documents by mail within 30 days. That never happened. I keep the car for 3 years and 2 months, during that time there were many services performed. Nothing was ever covered by Protection Service Contract.
Every time I informed the service personnel of the contract the response would always be "that's a regular scheduled maintenance item." I was once told it would kick in once I hit 60K miles. Well when I turned the car in (February 2016) it had 86K miles and that $2175.00 protection plan NEVER covered anything. So I'm asking everyone to check your contract. If you have this coverage and find yourself in the same situation contact me. This was definitely a rip-off, I fell for. I'm looking to find as many owners as possible caught in this same situation, please contact me.
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Turned in a leased Sonata in July 2015 leased a Elantra. Was on the fence turning in the Sonata lease early but my salesman Mike ** told me the dealership would pay off the lease and it would be in my best interest since I was close to being over the miles. The calls from Hyundai started around September informing me the Sonata was not paid off. Called the dealership spoke to Mike who told me it was a accounting error. Calls went on for months. No one would return my call. If someone seemed helpful when I called back I was told they no longer worked there.
Finally months later after multiple calls by me they referred me to Brad Benson's lawyer. When I called her I was told she was his personal attorney and I needed to call the corporate attorney. So I did only to be told Brad Benson Hyundai dealership is bankruptcy. If I wanted I could fill out papers but it could take years and if anything is left after his other creditors are paid a portion may be paid. I told them this has affected my credit negatively and my car insurance. They said there is nothing they could do. Brad Benson is advertising on the radio now 101.5 about his new dealership. Is there no recourse?
I leased a Santa Fe 2013 from Brad Benson Hyundai dealership, which was to be returned in Dec 2015. I called the dealership to let them know that I would be returning the lease a few days early, and they advised to come before 5 pm, on a weekday (like I don't a have job!). I told them that I would be coming to return the car around 5 pm. When I arrived there, the extremely rude receptionist (who thought she was too pretty to talk courteously to customers) informed me that the ONLY person who could take a lease back had left for the day (despite me calling them and letting them know that I would be coming) and his backup was also "unavailable". I was furious as I had requested someone to pick me up from the dealership and they also had to leave work early to provide this favor to me.
After complaining and requesting to see management, some "manager" came, who was dressed, and worse, acted extremely unprofessionally. Told me to "not create a scene" (mind you there was no customer in the dealership, since it was 5 pm on a weekday) and to "simply return the lease when their staff was present". I informed him that I had called prior to coming and that I could not return on another day. He basically shrugged his shoulders, like "It's not my problem".
Luckily, Ashley (a staff member) walked by and said she could help me return the lease (apparently she was the backup person, even though, both the receptionist and so-called manager informed that she had left for the day). She was courteous and efficient - returned my lease in less than 5 minutes. That's how simple it was! I am never returning to Brad Benson ever again. They were disrespectful, showed no empathy and were so unprofessional. I really loved the Santa Fe 2013, but from my lease return experience, I am totally turned off by Hyundai, in general.
So sorry I went back to Brad Benson to turn in my leased Sonata for an Elantra. They told me the loan on the Sonata would be paid off and then I am hearing from Hyundai Finance that it isn't paid off. I call but no one returns my call until I tell them I am coming on a Saturday and making a scene. Next I made the mistake of letting the Salesman (Paul) take care of my plates. Now DMV wants to know where my plates are. I call and Coleen tells me she will get back to me. That was over a month ago. I will tell everyone they just want to sell cars. They do not want to have return customers.
I have called daily and spoke to Clover, Colleen, Mike **. All 3 promise to call back or keep in touch or promise that my truck loan would be paid off in full. The truck was traded in for a car during a divorce. They have had it for over a month now which makes my payment look late! Every time I talk to someone they promise that it will be paid off, 7 weeks later it still has not been paid in full. The collections dept for my bank gets on the phone and records me as if I am the one holding payment. I have not been late on any payments over 160 on my credit report. They pass the phone around, they send me to voice mails and nobody knows but everyone promises payoff.
I went to the Dealer in August 2015 to buy a car for my daughter. Made a deal to purchase with a 1,000 refund check to be mailed to me in 30 days. I am still waiting for the check. The sales manager refrained from telling us that the dealer was being sold, and that Brad Benson's fund were being held. The new owners refused to refund me the $1,000.00 even though I had all the paperwork to prove it. Never told me about the dealer sale, just gave me the runaround for 2 months. The receptionist told me one day to call the lawyer handling the issue. I submitted all my paperwork, I'm still waiting. Don't fall for the "deals" trap, they have scammed a lot of people. The new ownership is no different.
My 2012 Sonata engine seized .By the way, many complaints about this happening with Sonatas. Brad ** in New Jersey Route 1 will not cover this repair saying its engine SLUDGE due to poor maintenance. How untrue. Took car to independent garage recommended by my lawyer, who said there was no buildup of sludge. There is a class action lawsuit against Hyundai started in May 2015. Check out the web for Sonatas with engine failures. Do not buy a car from Brad ** in New Jersey, Big Phony.. P.S. They wanted $9,000.00 to repair engine. That's how you treat customers?? What a joke.
Traded in 2011 Hyundai Sonata for a 2015 Hyundai Sonata on May 29th. We contracted a deal, and pay off was suppose to be made on 2011 with a certain time frame, on the contracted amount of 9769.00. Needless to say Brad Benson didn't make payoff within a reasonable time and I had to make a payment on a vehicle I no longer owned, plus a new payment on The 2015 car. Brad Benson was in the process of liquidating his dealership and put a stay on any moneys going out (my payoff)...
After July 23, payoff was made, but not the contracted amount, less the payments that I shelled out, to protect my credit. He paid a lesser amount.. He's got my car, and not for the amount that was contracted... Less the 366.02 that I had to shell out for them. As far as I am concerned he knowing made a deal well, knowing what the future was holding for his dealership... And that he embezzled that remaining balance. I want the amount that I signed the contract for...
Bought a new Santa Fe sport 2.0T from Brad Benson Hyundai spending around $38k and after few days started hearing unusual sound from the engine and took it to the dealer at around 3k miles. The service guys said it’s usual for new type of GDI engines and send me back. At 9k miles my new cars engine blow up and the whole engine and the turbo system got replaced under warranty. Again after that many problems started coming up and now at 19K miles the windshield rubber started coming out from both sides and the dealer it's not manufacturing fault and not covered under warranty. Guys think twice about Hyundai build and quality before buying.
I had traded in my 2012 Hyundai Accent for an Elantra GT on May 27. Was at the dealership for a while, worked out a deal w/ what I had. 4 days later the dealership called for me to come to the dealership and that he had good news. When I got there they demanded I pay more money for down payment which I put another 1000 down which now depleted my savings account which I was upset but ok. Still don't think it was right with an agreement was already signed. Had to bring the new car back due to wrong windshield wiper on passenger side was the wrong one and size. When I signed paper work to finally leave the service rep started that don't forget to take the survey and make sure nothing less than a 10 which by the way the salesperson stated the same, still have the paperwork where he circled what I should state.
Now come to the biggest issue... Been trying to contact Brad Benson for weeks now - no call back, no one will pick up the call. Contacted my salesperson on 6/22. Explained that Hyundai Motor finance keeps calling me regarding my payment on the Accent, said he will call me back (still waiting) - still receiving numerous calls for payment so on 6/24 spoke to ** at Hyundai Finance and she was kind enough to have a 3 way call to get this rectified. We waited on the phone for 1 hr and 20 min. Finally ** had to go but notated my account and suggested I contact consumer affairs.
After ** hung up a rep got on the phone rude. I had asked why did it take that long for someone to talk to me... She didn't care then I was transferred to ** who said she would contact Hyundai Finance so that the calls for payment can stop. Needless to say they have not, I contacted Brad Benson - again ** is on vacation, no one will pick up the phone. The phone associates said that someone will contact me by 3:15 - still waiting. My Accent account will be 30 days late by July 7 and no one will talk to me. Am I a piece of **?
Updated on 07/30/2015: Wrote my original review on 7/2/15, still have not heard from the dealership. My 2012 Accent trade in is still not paid off from a trade in. I haven't had the Accent since May 27, no one from the dealership has ever got on the phone to speak with me. Now my account 30+ days late... Great business! Love the customer service, took my money and my car and screw me. Funny thing is that on my original review it's still saying awaiting contact... I guess I am a joke.
Bought car 3 yrs ago, should have known when we were there to midnight that they just pushed selling cars. Service is terrible. 1st drop off car, you can wait, won't be long. 3 hrs later still no answer or car. Now new issue - noise when braking and turning. They don't hear it of course but tell my husband brake light out and need new battery and several other items. My husband can do these fixes so I go to 3 places to get my brake light. Wasn't allowing them to change for $45 so finally get bulb for $5... got to change bulb, NOT one light is out, nothing ... nothing is wrong with my battery either.
I know all service dept look to get money but this place is completely ridiculous and I will NEVER buy a car from there again. They may top sales but they suck in every other aspect. Do not go there!!!
I scheduled an appointment for 3:15 on Wednesday because my car was not starting properly and the engine was making knocking sounds. I showed up around 2:45. My oil was checked as soon as I pulled in while the engine was running. The service tech told me my oil was low, which I have a hard time believing because I had just had the oil changed about 1,000 miles ago. He told me I was down two quarts. I asked why my oil light had not come on and he explained that it was not low enough to trigger the light. My car takes 4.8 quarts, so 2 quarts is nearly half of my oil! Strike one.
I filled out some paperwork and the tech told me he would "push my car though" and that I would hear from them before any repairs were made. By 7:30 I had not heard a word, so I called up to see what the status of my car was. All I was told was that they heard the knocking, but they could not test the starter issue until the engine was cold, so they would have to wait until morning. The tech told me he would be in at 9am and I would hear from him then. I should not have had to call to get this information. Strike two.
Today (Thursday), I called around 3pm because I had still not heard from anyone there. Strike three. The tech claims the car started up with no issue and the knocking sounds were my suspension, which was loose. He said they were fixing it now and were going to take it for a test drive. I told him no repairs were to be made until I was called and made known about them so I could approve it. He said it was covered under warranty, so they didn't bother to call. Strike four.
I had now called twice about my vehicle, which is unacceptable, and wanted to know when I would get a call back about it. He said within an hour and half. I never got that call. Strike five. I called up angrily to demand to know about my car, but was informed the service department was called. I said I wanted to speak to a manager at 7:30 am when they opened. It will be two days my car has been there and no communication!!
Worst customer service ever. I dropped off my car on Monday cause of vent system made a noise whenever I'd change vent mode. They checked my car and had me sign off on check list. Get a call to come pick up my car on Wednesday. I get there and my windshield is cracked. Service manager ** tells me it was probably there already now it just got bigger while my car was in their possession and wanted me to call my insurance co. I said NO! And insisted on them replacing... I asked if the loaner car they had given me had a cracked on the windshield, who'd be responsible and his answer quickly "you". So I told them they are replacing it and I'm not paying a dime. So after about 15 mins of arguing he acts like gonna do me a favor and replace it and ordered a replacement and advise me it should be here within a week.
I called my service advisor ** after week and a half... and was told it's not here yet, and as soon as it gets here he'll call me. After waiting another week, called them back and still no windshield. In the meantime, my vent issue wasn't corrected to factory specifications. When climate in the car is set to auto, ac light didn't come on. ** the service advisor tried telling me that's how that model works. Which is not true... they simply forgot to enable defogging logic. When I asked to speak with manager, all of sudden **, service manager, had left the building. They have the most incompetent techs and managers. I'll never do business with them again and I suggest you don't either.
I hear a lot about Brad Benson Hyundai so I decided to stop by on my way to my grandmother's house. My 99 Taurus was falling apart and I wanted to see if I could trade it in towards a car. ** helped me get into a new 2015 Red Elantra. The car is great.
I just got a 2014 Hyundai Sonata Hybrid. I love it! The service was incredible from the time I walked in and from the time I left out! They did their best to meet the needs I had and what I was comfortable with. I would definitely recommend you go here if you're looking for a great car and great service. Thank you guys!
Very nice Salesperson. Made the deal. From there on out I was just a # not a customer. Part of my deal was to buy out my current lease. Now I've done this before, and always received my buyout at the time of the deal. This was different, as they said they would mail me the check. I have heard from a few people when I was actually able to get them on the phone that it could be a week or a month. To even get someone to call me back is almost impossible. They keep saying "We will have someone get back to you," but never heard from anyone. They are all about pushing high volume of cars. Never been so disappointed in the 30 years of leasing vehicles. Should have listened to my gut and left the dealership when I had the chance!
It was terrible day for me. I spent more than 7 hours at dealer. I leased 2013 Hyundai Sonata gls and I pay 379 per month with 3500 down payment. They really bothered me. First, they offered $500 for 2004 Acura tl after then accepted $7500. As I said, I spent more than 7 hours. It is long story........
I had a terrible experience at Brad Benson Hyundai in South Brunswick. I went in to purchase a car on Saturday the 28th. They were very busy as we had to wait (which felt like an hour) to talk to a salesperson. The last four cars that I bought were from the Hyundai in Burlington and I decided to try a different dealer, thinking that they were closer and it would be more convenient. After looking at some cars and finding a car which read "$10,000 OFF" we decided to talk to a salesperson. He then proceeded to tell us that the $10,000 was for only military and graduate rebates, etc., etc. He unfortunately was one of the worst sales people I have ever met.
I kept asking, "How much are you going to sell this car and what price can you give me?" He would not give me a quote. The offer that he gave me was $599.69 a month for 72 months -- that comes to $43,177.68 (BIG RIP-OFF). Then he brought it down to $549 per month for 72 months. I asked him what price were they getting this $599.69 monthly payment from? He supposedly had no clue and had to go into the back and find out. Then he came back out and told me that it was based off the MSRP. I did know that my credit score did drop. It was high at one time but dropped because of personal issues. The car I was looking at had an MSRP of 21,000. I know that the car can sell for $17,500 to $18,200 after rebates and incentives. Now look at the MSRP -- $21,000 -- and then the total payments after 72 months -- $43,177.68. More than DOUBLE the price of the car.
On top of that, the car had some type of back-end damage which I was concerned about. The salesperson was telling me they would put a work order in for the damage. Are you kidding me?? I am trying to purchase a new car and they want to sell me one with damage on it and to come back at a later date to get it repaired (THAT IS JUST BAD BUSINESS). I really felt humiliated at the way they thought they could just insult my intelligence. I was asking for a price of $425 a month which seemed to not be happening.
Anyway, as we were walking out, my friend heard one of them say, "Do not let them leave!" The man then came outside and told us that we were with him for a long time and that we should wait until we talked with the manager. He went back inside and we noticed that a car was blocked in front of our car and it seemed as if they did it so we would not be able to leave. My friend then asked another worker to please move the car, which he did. We then proceeded to leave Brad Benson.
Within the next few days I talked to other people who I know who had the same type of experience. I can't go into detail because that is third party experiences. Anyway if the salesperson was just honest and straightforward from the start, most likely he would have sold the car. If only they would have given it to me at the price I wanted for $425 monthly at 72 months. That comes to $30,600 -- big difference from the 599.69 per month that they offered me.
This other Hyundai dealer was very honest, upfront, and wanted to work with me face to face. They were not constantly running into the back to discuss things with their manager. So, the outcome was this, the car that I eventually bought from the other dealer was for $409 per month for 72 months, cheaper than what I was willing to pay at Brad Benson.
I had ** as a salesman and he was amazing, he didn't stop until I left with exactly what I wanted with the price I could afford. He was so nice he even brought me pizza while I waited for my car to get detailed. If you even go to Brad Benson Hyundai in South Brunswick on route 1, make sure you ask for **.
It was a very pleasant experience. The staff was attentive and provided me with quality customer service.
I purchase a vehicle from Brad Benson, and the salesperson was very helpful. He showed me the various options, and discussed the trade of the car I owned. The whole process was pleasant and successfully concluded in me purchasing a vehicle. The purchased vehicle fits my needs perfectly.
I purchased my 2015 Santa Fe Sport 3 months ago from Damian. I was recently in for service and while waiting Damian greeting me again asking if I had any other questions, which I did. After I was done in service, he sat with me and went over the feature again. Talk about customer service.
Ali was very helpful and worked very hard to get the deal done for me. I feel he was very honest and dealt fairly with me. His personality actually made it an enjoyable experience. I would recommend him to not just my friends but my family. I am loving my new Sonata!
For the moment I walked in I felt comfortable. My salesperson Robert C. greeted my family and I as we walked in. He was extremely polite and even offered us drinks and snacks as we sat down. He is exceptionally knowledgeable of the vehicles and was able to help up chose a vehicle that would best fit my family's needs. The entire process was great. I will most certainly be back to buy cars in the future. Thanks Robert.
I never had so much fun purchasing a vehicle! My salesperson was polite, funny and very precise. Hands down best experience buying a car!
I agree with Jennifer! Once you make the deal and leave, don't try getting the Sales Manager to return any calls. You quickly become "yesterday's money" and they are too busy with anticipating new money to give you any time/respect. And yes, the salesman I had lied too. Delivery: back window was not cleaned I noticed as I drove off down Rt. 1. The inside of the front window was all streaky; I had to clean it myself when I got home. I wish I had gone to another dealer. Will steer folks away from these unprofessionals. Salesmen there, in general, are ass-slapping one another, whispering often... Very unprofessional group of guys.
Brad Benson Hyundai Company Profile
- Company Name:
- Brad Benson Hyundai
- 3905 US Highway 1
- Monmouth Junction
- Postal Code:
- United States