BMW Reviews

The alignment was affected by defective suspension components. Although those parts were covered under warranty, the dealership refused to cover the alignment, even after a sales associate said it would be handled. Each visit ends with them claiming they cannot duplicate the problem, even when video evidence is provided, and the vehicle is returned without being repaired.

The car performs poorly in high wind conditions and feels unstable, as if it is being pushed across lanes. The doors are extremely lightweight and feel poorly constructed, giving the impression the vehicle is made of plastic or fiberglass. This does not reflect the build quality expected of a luxury sedan. The leather seats are cracking, including the driver’s seat, despite the vehicle having an MSRP of approximately $96,000. I previously owned seven Mercedes Benz vehicles and never experienced leather failure like this. I chose the BMW 740 because it was slightly cheaper than the Mercedes S Class, and that decision has been a major regret.

The brakes have squeaked since the vehicle had less than 2,000 miles. Two independent repair shops confirmed the noise is caused by the brake components themselves. BMW requires replacing both pads and rotors together, yet considers the squeaking normal. Loud brakes on a nearly new luxury vehicle are unacceptable and embarrassing.

My first repair occurred at about 3,000 miles when the air conditioning blew hot air during the summer. I have returned repeatedly for AC and cooling issues, and the transmission is now lagging, pulling, and slipping. The vehicle has depreciated significantly, dropping from an MSRP of $96,000 to approximately $46,000 in less than two years, a loss of about $50,000 in value.

I am currently in court because neither BMW North America nor the Alpharetta BMW dealership will take responsibility. Sales and service departments deflect blame and deny accountability. Publicly they claim their vehicles are excellent, but behind the scenes they are aware of the defects. I have owned this car for nearly two years and remained patient, but enough is enough.

To make matters worse, I am paying $1,535 per month for this vehicle. The stress has become overwhelming, and I feel emotional every time I drive it because there is always something else wrong. I referred my grandmother to BMW after purchasing my car, and she bought an X3 and began having issues almost immediately, which points to broader quality problems.

Additionally, both my grandmother and I were sold vehicles represented as having about 17 miles, when both actually had over 800 miles. This was only discovered through the BMW app. Buyers should verify mileage before purchasing from the Alpharetta location. My title and registration were also sent to the wrong address.

My lease ends in March 2027, and I cannot wait to be done with this vehicle, either through lease end or a successful court outcome. I am grateful I leased instead of purchased. BMW corporate refuses to take accountability, and the dealership does not stand behind its product. I am sharing this experience to be transparent. Please buy at your own discretion. This vehicle has been a constant source of stress and disappointment from day one, and it is the worst car I have ever owned. Buyers Beware!!!

Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived—even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time.

Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn’t charged when it clearly was, assuring me parts would be verified when they weren’t, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot.

After multiple outright misrepresentations, I lost all confidence in the repairs and the staff’s honesty, so I declined the new charges and I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership’s service team damaged my trust in the BMW brand. Do yourself a favor—take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.

On July 24, 2025, we brought the car in for a routine oil change. During that visit, the dealership admitted that “a plastic part fell off,” leaving the car undriveable. No technician report or explanation was ever provided. A few months later, the vehicle stalled and entered failsafe mode. BMW of Austin diagnosed severe drivetrain damage (worn splines in the rear differential and driveshaft) — consistent with improper service at BMW of Arlington. The repair estimate exceeded $13,000.

When I contacted General Manager Tim ** about honoring warranty coverage, he offered to repair the car only if we removed or revised our online reviews, signed a liability waiver, and acknowledged that no warranty coverage existed. He also said we would need to sign these terms “upon release,” implying the dealership would not return the vehicle unless we complied.

We refused to sign away our rights or remove truthful information. Since then, BMW of Arlington, Group 1 Automotive, BMW of North America, and GM Financial have all failed to respond to our written complaints. The vehicle remains inoperable, and we are still being billed for it through GM Financial. This experience has been deeply disappointing. It appears to violate federal and state consumer-protection laws, including the Consumer Review Fairness Act and the Texas Deceptive Trade Practices Act. I am sharing this review to warn other consumers about coercive dealership practices and to urge BMW North America and GM Financial to investigate how one of their dealerships can damage a customer’s vehicle, demand silence, and ignore accountability.