BMW

About BMW

Pros
  • Excellent performance and handling
  • High-quality interior materials
  • Good resale value over time
Cons
  • High maintenance and repair costs
  • Frequent electrical issues reported
  • Limited rear seat space

BMW Reviews

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    How do I know I can trust these reviews about BMW?
    • 4,606,585 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Jan. 28, 2025

    Air bags didn’t deploy after a bad accident. I own a 2018 BMW X6. Spoke with Eddie in relation, like I stated in the above review. He stated they will pay for the rental car that I have been in since the accident and also give me 4k towards another vehicle with BMW which is nothing to put down on a BMW. He has not yet to return my phone calls or emails. Do not purchase this vehicle. Remember safety is always first. I could’ve lost my life. My head hit the window and I hurt my left leg. Maybe if the airbags would’ve deployed, this could’ve been prevented. We pay too much money for these vehicles for them not to protect us.

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      Reviewed Jan. 14, 2025

      2020 BMW 330i. Just had to replace the entire shift assembly because car suddenly wouldn’t start or even shift into neutral. Cost $2800.00. Why would a shift assembly fail unless it was designed to fail and keep revenue flowing to BMW and dealerships. Never will I buy another vehicle made by BMW or any of its subsidiaries. Pure garbage.

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      Customer ServiceStaff

      Reviewed Jan. 13, 2025

      Received horrible disrespectful, demeaning service from supervisor in dept in BMWFS that handled totaled car. She refused to listen and was oblivious to my reasonable request. Although she said I wasn’t responsible for any more payments I told her I was still bills. She said don’t worry it’s system generated. I asked if she could put that in writing. She replied she could only make verbal statements but not written ones. When I tried to explain why I felt more comfortable with it in writing she became nasty, aggressive unprofessional and hang up on me. Her attitude, disposition and inappropriate language reflected poorly on the BMW brand.

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      Customer ServiceContract & Terms

      Reviewed Dec. 10, 2024

      I hired BMW Roadside Services for a battery jumpstart, the mechanic on scene did not know where the battery was and proceeded to jumpstart the auxiliary battery instead of the main battery, Resulting in burnt cables and damages to my car. Upon reaching out to BMW Customer Service, I was basically informed they use a third party provider for these services and I had to take up the claim with them. Received no support whatsoever when THEY (BMW) are the ones who chose, hired and have a contract with the third party supplier. It's been almost a month and my car is still in the dealership.

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      Reviewed Dec. 3, 2024

      I have a BMW X1 and I have a problem with the battery and I need to buy a new battery and install it. So I called BMW Markham location asking to bring my car to install a new battery. That's on December 2 and I have been told that the first appointment will be available is December 11. Then I asked it's an emergency because it's a battery and I need the car. I can't wait 10 days to just change the battery so I said, "You should have an emergency appointment for this cases," and they said, "You can walk in and leave it and probably you will leave it for 2 days until we can change the battery." Really this not acceptable at all. I bought a BMW thinking that I will get a good service but unfortunately it's very bad service.

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      Customer ServicePrice

      Reviewed Oct. 31, 2024

      Please do not buy BMW 760ixm 2024. I have to wait 6 weeks for parts and for repairs 2 months and no loaner given, small freeway hole bump cost repairs over $23000.00 after they fix car. Keeping 2 months I have paid $1900 lease a month for 2 months $3800.00 not even driving car plus insurance and after repairs within 2 days engine light on detected. Now I have to drop car again to dealership and while my car was in BMW repair shop I call my service advisor near about 10 times but he never returned my calls so I urge you. Do not buy any BMW especially from Mini BMW dealership on Hwy 59 & Bissonnet. They will make you all false promises to sell cars. After they sell to you they are trouble service or repair dept, buy any other car but not BMW please.

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      Customer ServiceCoverageStaff

      Reviewed Oct. 28, 2024

      Terrible experience with the customer service and Sales after purchasing my vehicle. The customer service team displayed a complete lack of concern for any issues I faced. There was no support provided for the problems I encountered with the vehicle. Instead, they seemed more interested in making money by constantly claiming that various services were required, even when they weren’t necessary. This approach felt like a blatant attempt to extract more money from customers rather than genuinely helping them.

      Additionally, the insurance I purchased through them turned out to be a waste. It didn’t cover the issues I faced, and I received no assistance in resolving my claims. Overall, the entire experience has been extremely frustrating and disappointing. I would not recommend this BMW brand and dealership to anyone looking for a reliable and supportive customer service experience after buying a vehicle. It’s clear that their primary focus is on making money rather than ensuring customer satisfaction.

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      Coverage

      Reviewed Oct. 9, 2024

      Don't ever buy a BMW!!! We were just told by Champan BMW in Chandler we have to pay $550 for a battery for a car that is under warranty because we sat at a grocery store for more than 10min with the car in park with the car on. It threw a code and BMW will not cover it. Never buy a BMW!

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      Price

      Reviewed Oct. 8, 2024

      This is my 4th BMW purchase. In 8/2021, I purchased a brand new X3. Today 10/24, 45,000 miles later, I received a message stating replace front brake pads. $2500 a few days later all brake pads and rotors front and back had to be replaced despite the error message on my display panel. A repair specialist explained that on BMWs & Mercedes usually the entire brake system will have to be replaced… Why the rotors are thin and cannot be turned to grind them down… meaning they cannot be replaced!

      So, all to say BMWs are a RIPOFF They are expensive pieces of JUNK, high end priced automobiles with high maintenance designed to take your money by saying they are luxury cars. They are Not made well or should I say designed to be repaired all the time so BMW stays in business. Unfortunately, we have bought into this as a High End Status Vehicle.. German made foolishness is what I say…. Other models purchased was two 535i sedans, X5 SUV.

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      CoveragePunctuality & Speed

      Reviewed Oct. 4, 2024

      Purchased a used X4 with 30,000 mi and manufacturer warranty. Within a few weeks of purchase, the vehicle had a drive train malfunction light coke on. I took it to a local BMW dealer where they told me it was a fuel inj. They replaced it and it did not work, within an hour they told me it needed an engine replacement but manufacturer warranty would not cover it because of the inability to find maintenance records. I got on Carfax, tracked down the maintenance records (took days) and submitted them.

      Now they state that because the oil filter was not their brand, they are refusing to repair the vehicle. The oil filter was clearly functioning appropriately and the oil was clean when they did the pre service oil check before the inspection of the light, not to mention the aftermarket oil filter is not an alteration to the mechanics of the vehicle in any way. The vehicle has had routine maintenance every 10,000mi. I am sick over having a new vehicle that I cannot afford to repair or even trade out of. I am a single mom who works really hard and goes to school full time, this has been an absolute nightmare for me for 5 weeks now.

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      BMW Company Information

      Company Name:
      BMW
      Website:
      www.bmwusa.com