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I had ordered some Black Horse running boards for my mom's car for a Christmas present. I ordered these in the middle of December knowing there was an expected ship date of 1/16/2018-1/18/2018. On 1/18/2018 I chatted their customer service dept and asked about a possible ship date. I was told it was going to ship that afternoon and I would be receiving an email with a tracking number later that evening. I did not get that email. However at 8PM (5pm their time and closing time) I received an email saying the item I ordered was discontinued. What, I was just told the night before it was shipping that evening. I do not recommend this company and I know I will not shop here again.
I ordered a set of AVS In-channel Visors for my husband's new truck for Christmas and after two weeks I finally got them and they did not fit and were scratched. AutoAnything sent me another set, exact same product #, which of course still did not fit. After 25 plus emails with a customer service rep, I finally got somebody on the telephone that would process a refund, though they're keeping 15% for a restocking fee because I was unable to send a second set of photo showing it didn't fit because we went to the dealership and got a brand that would fit and installed. So I wasn't going to take off to attempt to install the AVS product just for more pictures, because I already sent them pictures on my first order. I will never order from this company again because getting a product that fits was ridiculous and trying to get a simple return and refund is ridiculous.
So I ordered floormats as a Christmas present on December 20 & I wanted to make sure I got them in time for Christmas so I selected 2 day shipping which cost me an additional charge of about $39. They were shipped on the 21 & when I checked the tracking it says they won’t be here until the 26. I called & customer service continues to argue with me saying they didn’t ship in the morning so the 22 would count as my first day of shipping & because of the holiday the 26 would be day 2 of shipping which already makes no sense. They lied & told me FedEx doesn’t ship on Saturdays even though I called fedex & they said yes they do.
They won’t even refund the shipping because they say I am still receiving the 2 day service. Now I went & added them to my cart again to see what it would say & there is no 2 day option, only an overnight or regular shipping option because the whole point of this is for people to get it before Christmas right? & the overnight option is less than $30 when I paid even more for 2 day which I am not receiving!!!
DO NOT ORDER FROM HERE. I ordered running boards online to surprise my husband for Christmas AutoAnything Order #**, and momentarily the money was removed from my account for 423.00. The next day (Sunday) I was received an email on a nonworking day for this business and the email expressed that the office was closed today, my order couldn't be processed and sorry for the inconvenience. So I must wait to ask questions about my money that was removed from my account for a product that was sold as in-stock. Very upset about this experience and how long it may be to have my money returned to me and purchase something for my husband before the holidays. Very upset and will not be doing business here again.
I haven't even received my item yet and I'm writing this negative review for this company. I order most if not all of my online purchases based on the business's proximity to my location for shipment speed purposes. This company is based in San Diego, myself, Las Vegas. Being in the business of logistics, this is known as a "one day shipping point". So I order my item online November 29th. Get an email stating it will ship the 30th via FedEx. Awesome right? No problem getting it by the weekend right? ONE DAY SHIPPING POINT, right? NO.
These guys sell products on their site they don't carry in stock and instead farm their orders out, otherwise known as drop-shipping. In my case this item shipped from INDIANA. Had I known this PRIOR to placing my order, I wouldn't have ordered from this online retailer. This seems to be a common practice for online retailers nowadays and it's infuriating (advertising items they don't carry on hand). At least let the buyer know their item will be being drop-shipped prior to them remitting payment so they can back out of the ordering process and find a company who actually CARRIES THE PRODUCT ON HAND and receive their item in a timely manner.
One star for AutoAnything for deceptive business practices -- and yes, advertising products on your website you do not carry on hand without notifying the buyer prior to them ordering is DECEPTIVE. People want their items in a timely manner. So it is taking me a week to receive an item I should have received in two days at the most. Time is money people, and I will be taking my money elsewhere in the future.
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Led Spyder tail lights ONLY 1/2 OF THE LIGHTS WORK! I talked to the customer service multiple times via email and over the phone. The resolution was for me to send in the tail lights to be refunded. I told them I drive this vehicle daily and there's no way I can take my tail lights off and send them in. I told him if they send me a replacement tail light I would send the old one back. I was told that is an impossibility and that if I wanted to pay completely for another set and then return the defective one they would refund my money. This is ridiculous! Like it was my fault I received a defective product. DON’T BUY FROM AUTOANYTHING!
I purchased a product that was advertised to fit my car and it did not. I want to return it and they would not accept it. These types of companies give all e-commerce a BAD NAME. We had a major hurricane in Florida and there was no way I could return their item within 30 days. The item was delayed to get to me and then it didn't fit and then I had to deal with a very difficult situation with no power and roof leaks. Really sad. Very Frustrating.
On 10/17/17 I place an order for my truck. Pay extra for next day delivery, is 10/24/17 and I have not receive. When I call them on the 10/18/17 they refund me for the next day delivery and because of that send it normal. Worst customer service. If I can give negative 5 I will. Do not buy from this company. They don't care.
I looked online for the shock I needed and Auto Anything came up so I went to their website put in my truck and found the shock I needed. The picture did not look right so I called them. I explained that I have a 2013 Chevrolet 3500 4wd with a 4" lift, so he looked it up and said they had it. I said the picture doesn't look right and he said that it was a example picture. So I explained to him that my shock had the vertical bolt that goes straight up through and the bottom has the horizontal bolt. So he put me on hold to make sure. He comes back on the phone and said yes this was the right one. So I bought it.
The shock comes in so after work I go to the shop to put it on. Then I decide to open the box and lo and behold, it's the wrong one. So now I'm pissed. I call Auto Anything and speak to Justin **. He ask how I'm doing and I tell him not very good. He asked what the problem was and I said "Y'all sent me the wrong shock." So he looks up my order and says that should be the right one and ask for the part number off the box, so I give it to him. I said "That is why I called when I ordered it cause the picture wasn't right" and Justin said that's an example picture which I said "let me finish."
I told Justin that I had called to verify that I was getting the correct shock which they assured me I was by description. Justin then said "This may be a stupid question but are you sure your truck is a 2013 Chevrolet 3500 4wd." I said yes that's a stupid question and he said "You don't have to talk to me that way." I told him that he said this may be a stupid question and I have every right to be pissed off. So we argued about that point for a minute. He said he would send me a return slip and I needed to call FedEx. I said no he needed to call FedEx. He said that it didn't work that way and I had to do it. So I said "I guess I get screwed all the way around" and he replied Yes. I said "you're an **". Then I said is that all. He said yes so I hung up. I will never use this incapable company again. They sit in front of computers and really have no idea what they are talking about.
I ordered fender flares for my rusted f250 in order to get it inspected on Monday the 28th of August. I placed the order on the 23rd of August and ask if there were any promotions. The man said he could give me next day shipping. When the deal was set and he read back the information he stated standard shipping. I said "no, you said next day shipping," at which he replied, "I'm a man of my word and I'll change it to next day." Upon review of my tracking of the product it was sent standard shipping anyway. Ironic huh? When I called and told the lady of the situation she replied that it was not his fault and the warehouse made the mistake on the shipping. Ironic huh? And they say they can not correct it because it has already been shipped. Ironic huh? But they can refund my money and stop shipment. Ironic huh?
Now it being a truck for business I have to take it out of service and move inspection back 5 days. I am so tired of hearing robots who apologize and then ask if there is anything else they can help you with or, you certainly have the right to create a bad review if that's what you desire sir. What corporate guru came up with this so called smooth talk. Can you imagine having to sit there and talk to people, apologize to them and have no means to correct your company's mistake, or so they say! Who reimburses me for lost time and money? Internet companies with no assets and no desire to correct mistakes are a joke. A lot of irony here? Or just flat out not telling the truth? AUTOANYTHING? HOW ABOUT AUTOEVERYTHING BUT CUSTOMER SERVICE.
Customer service is just terrible. I was in an accident and canceled the order a couple of days before it was anticipated to ship and conveniently, the next day they send me an e-mail stating item had shipped and could not be canceled (how convenient). I called customer service and explained I was in a bad accident and would not be needing item being that the car was totaled, he (I believe it was Edward) proceeded to apologize and said there's nothing they could do, I canceled item without proper notification, like I planned on being in an accident, ridiculous! So a restocking fee and shipping fee applies to me. NO exceptions. Shame on you!!!
I bought a trailer hitch for my 2013 Ford Escape but clicked on the Ford Edge by mistake. I called and explained my error to customer service regarding return. They are sending me a RA# to send back the incorrect one. She then put me through to a agent (Brandon) and he was so GREAT to deal with, had a blast in the phone. He helped me order the correct hitch and have it shipped overnight. Also dealt with Cameron as there was a delay in shipping as it missed the cut off time to ship same day even though I paid for overnight. He got back to me and offered a solution. Overall my experience was great and loved doing business with them.
Ordered seat covers and they came with openings for seat mounted armrests, the make and model does not offer seat mounted armrests. The attachments under the seat are cheap and would not fit correctly. I returned for refund and they did pay return shipping but charged me $5.97 to do so. Why?? For a product that does not work. Be prepared for some aggravation.
Browsing was easy, I knew what I was looking for and when I went to the website, it was easy to find. Everything processed quickly and I had the part I needed that same week. The product I purchased is still working almost a year later. It was easy to install and was like anything I'd get at AAP or anywhere else. I haven't had any issues, I'd rate them 5 stars if I could. Will definitely be buying from again! The price was lower than any of the nearby car parts shops and was just as good in quality. They had the brands I know and at better prices than I've seen anywhere else. I got more bang for my buck here than any other site or store I've ever shopped at! I didn't deal much with customer service, but the product was delivered extremely fast. I didn't think I'd have it until the following week, but I got my new lights that same week! Everything processed quick and efficiently too!
The parts I ordered from my car from here worked fantastically and were half the price from a traditional mechanic. They were definitely great quality. I have not had any problems with the parts that I purchased for my car from this website. They lasted for almost a year now and have been very reliable. The products offered to have a great value. They are much cheaper than other products of the same quality from a brick and mortar store. I will gladly supper for auto-parts any day. I did not need to use the customer service but they seem very available. I got my emails from my order confirmation right away. I was given very many options contact them if anything went wrong.
The product I received works pretty good. If I had the chance I wouldn't trade it in for anything that's how much I like it. The accessories I ordered they fair well with all my other additives. The accessories I ordered is very reliable and durable. I say that because they have torn up yet or anything like that. What I'm using my accessories for it's doing a good job. The value of the product I got is perfect. The accessories I purchased was worth the price I paid for. If it wasn't worth it I would have tried getting a refund but that wasn't necessary. I never had to get in contact with customer service. Everything I did, I did it on my own because I didn't have any problems. If you have any problems I'm pretty sure customer service would love to help.
The functionally of these parts were of necessity. I’m rebuilding a 80 corvette and these parts are hard to find but they had everything I needed. Wasn’t sure the parts I was ordering were going to be appropriate or not but they were exactly what I needed. Thought this project was going to be out of my reach but with the prices they have and guarantee were well worth the buy I exceeded my expectations on what the price was gonna be. The customer service was exceptional. They helped with every part I needed. They were more than happy to help me get what I needed to finish this project.
Easy to find, easy to navigate, clear in its market research. It really helps people like me find what I'm looking for quickly and get on with my business so that I don't waste all my time searching. It delivered fast products thus it was reliable. I can't tell you how many times I've ordered stuff to be disappointed. But not these guys. Cheap stuff at competitive prices is pretty much their slogan that's what I like about them. No nonsense type of a company. They make it their priority to provide best industry service and value. I talked to Josh who was able to help me right away with my situation and also provide me with some other advice going forward. This came in handy when I was tackling other issues.
Things are a good price, not too much for the product. Friendly staff and everything worked out well for me. Awesome reliability, fast and secure. Very good packaging, very good product. Great for anything on auto. Value is nice. Still last me to this day, very good for the price, not bad at all. Will buy from again. Will tell all my friends about their products. Highly recommended to them. They are friendly and caring, lots of skills, lots of patience. They know what they are doing and takes the time to explain everything you want to know.
The parts functioned very well and I loved the great customer service and return policy. I would always recommend this place to others. The products are very reliable and the parts are very functional. Also, I would look for other parts that I could use on this particular website. The product that I received was great as my perceived value and was helpful enough for others to go onto the site and purchase. I would love to use this shop again and I would definitely recommend using it for many other purchases.
The functionality was very good and it was exactly what I was looking for. It also had a lot of features that I needed but didn't know about. It was very reliable and it worked exactly the way that I needed it to. I was very pleased with the way that it worked. It was a very good value and was very pleased with the price and all of the options that came with it. The customer service was very good and helpful. They were able to answer all of my questions and were very pleasant to deal with. I will be recommending it to all my friends and family.
AutoAnything expert review by ConsumerAffairs
AutoAnything was established in 1979 as a company selling sheepskin seat covers and custom floor mats for vehicles. It has since expanded to be a comprehensive online auto store specializing in performance parts, interior and exterior accessories and more.
Direct shipping: AutoAnything maintains relationships with parts manufacturers, and your order ships directly from the manufacturer’s warehouse. This means they can offer a larger selection of products and you receive your order quickly.
Lower price guarantee: AutoAnything guarantees that your purchase price will be the lowest in the industry. If you find a cheaper advertised price for the same product, they offer a refund of the difference plus $1.
Free shipping: Nearly all of AutoAnything’s products ship free to the contiguous United States by standard ground shipping. The only exceptions are oversized items that cannot be shipped via ground shipping.
Simple website navigation: AutoAnything’s website design allows you to search by brand, make, model, year or customer reviews, so you can find the product you need quickly and efficiently.
Wholesale options: For consumers who need to purchase automotive accessories in bulk, AutoAnything offers a wholesale program. If you are a small business owner, this can help you equip a fleet of vehicles at a discount.
Best for: budget-conscious automobile and truck owners and vehicle fleet owners.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
AutoAnything Company Information
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