Audi Reviews

The issues were a series of MMI warning signals from lights, emergency assist, driver assist, lane malfunction, etc. To this date, I have yet to get my car back (3 weeks) as the service team doesn't know how to fix it. I called Audi's customer care and they indicated that it would take another 30 days to look into the issue. This is not rocket science nor requires investigation. You sold me a faulty car. This is RIDICULOUS. I'm appalled by this lack of action by a car manufacturer that I trusted and believed represented quality. I will never, never deal with Audi again after this experience.

Now the car has been sitting in the dealership garage since the date the accident happened which was 9/17, and no works has been done because the parts is in backorder. I believe the dealership has been trying to follow up but the answer they got back from Audi Canada was no ETA for the spare parts order. This sounds like a very radicular situation that a renowned high end car manufacturer can run into shortage of parts for more than two months and with no ETA. I tried to seek for assistance from the salesman, without surprise no response was received. I talked to the dealership to see if they can arrange a loaner and was declined because the damage was at my fault which I could understand. As a consumer, I really can’t find any other channels for help except voicing out my experience here.

When I arrived at the dealership I asked to speak to the sales manager and he not only ridiculed the situation but made out like I was an inconvenience to them. No apology from the sales manager and a smirk on his face like he didn’t even care. I guess they have enough business. This is utterly unprofessional and inconsiderate and I a could only imagine what serving the vehicle would have been like in the future considering the treatment I received on the day of pick up. This is the worst experience I have ever had at a dealership. I was treated like just a number and with a I don’t care attitude. Very disappointed..

I leased a 2024 Audi Q8 e-tron less than a year ago. On August 11, 2024, my husband was driving on Highway 407 in the rain with Drive Assist activated. Our two kids and I were in the car when it experienced a severe malfunction. As the heavy rain began to subside, the steering wheel suddenly started oscillating wildly without warning. Due to the excess water on the road, the car couldn’t recognize the lanes and kept switching directions, even though my husband was driving straight in the fourth lane. Despite his efforts to stabilize the wheel and regain control, the car continued to swerve unpredictably between lanes. It ultimately did a U-turn on Highway 407 just before Keele Street, and we collided with the center concrete barrier. The car was later deemed irreparable and totaled.

This incident has caused significant mental stress for my family and me. Despite our numerous attempts to address this issue with Audi, including providing them with the police report that corroborates our account, we have been met with disregard. They only informed us that Audi is conducting a thorough investigation but has failed to provide any response yet (after two and a half months).

As loyal Audi customers (I previously leased a Q7), we feel betrayed by the lack of responsibility Audi Canada has taken for their faulty vehicle. My husband, the driver at the time of the accident, has over 25 years of driving experience in Canada without a single accident or traffic ticket. The fact that no other car or external conditions were involved in this accident further underscores that the incident was caused by the Q8’s malfunction.

The dealership explained that the car only logs certain data and that the Drive Assist/Lane Control Assist is not perfected yet. However, there is no way for us to prove the cause of the accident since only Audi Canada has access to the logged information. After two months of fruitless communication with Audi Canada, I have no choice but to go through a legal avenue to encourage Audi to stand behind its vehicles. I would also like to highlight that the Audi Q8 e-tron is being discontinued next year, yet many remain on the roads, posing a danger to innocent lives.

Here are a few real-life examples that illustrate the true nature of their business model:

4. They had the audacity to tell me that they will deduct $110 from my security deposit for additional mileage on a car that was written off due to their faulty software.

This afternoon (08/06/24) as I was going over the Throgs Neck Bridge (NY) a cockpit warning notification came up “ELECTRICAL SYSTEM FAILURE” have vehicle serviced. I contacted my dealership where I purchased my Q8 from (Audi of Fairfield CT.) and scheduled service. As I continued my drive the warning notification came up again and this time the cockpit lit up with many failures simultaneously (drivetrain failure, Power steering Failure, Transmission Failure, and many more I can’t remember). Then I noticed that the vehicle started to lose power until it stopped completely. The gear was in (D) but vehicle was not moving. The dash went black, and I was stuck, dead stick approximately 5:30 p.m EST on the Van Wyck Expressway (NY) by Hillside and Queens Blvd. The driver’s window rolled down automatically just as a heavy rain downpour started.

I was completely helpless until the NYC Police Dept.and offered a jump. They used a remote boost charger which lit up the dash enough to put the car in (N) as the NYC Tow Truck came on the scene. They towed the car off the Hwy and charged me $175.00. I contacted AUDI ROADSIDE ASSISTANCE, but they couldn’t schedule a tow for the same night because it was after 4:00 p.m. I asked them to schedule a tow for tomorrow (08/07/24) to my local Audi Dealer (Lynbrook AUDI NY). I now had to find my own tow service from Jamaica Queens to my house (76 Virginia Ave, Long Beach, NY 11561). I contacted Automotive DNA towing to tow my vehicle and myself to my home address. Now 3 hrs. into this event in the pouring rain, the 2nd tow truck arrives and after $475 in Towing charges I arrived at my home at approximately 10:30 p.m.

My faith now is shaken in the brand and honestly, I am debating to post my videos and pictured of the event, I lived through today on various social media channels. I am hoping that AUDI USA will somehow gain my loyalty and trust in a brand that I put my faith loyally for about 20 years.

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This incident above was due to a faulty Alternator which has a recall with Audi. I currently have paid over $2000.00 for this incident, (dead battery + damaged sensor from towing.) I have sent over 30 emails back & forth to Audi USA and each time they reply someone will be in touch with you tomorrow. This will be my last Audi purchase because no matter how great a vehicle may be, if the customer service and experience is not there, then the value is worthless.