Audi Reviews

An Audi representative named Emily originally told me that Audi would be refunding all out-of-pocket transportation expenses, and that they would review reimbursement for my car payments and insurance during the time I was without a vehicle. I relied on that communication. Then suddenly, Audi reversed their decision and used unrelated excuses like the age/mileage of the vehicle — which had absolutely nothing to do with the delays or the hardship I experienced.

To make matters worse, I have only owned the vehicle for two months, so any claim that I “don’t have an established relationship with the dealership” is unreasonable. How could I, when the car failed so soon after purchase? The issue here is not the warranty — the issue is Audi’s extreme repair delays, failure to provide a loaner, and failure to honor the reimbursement commitment that was already made to me in writing.

I expected better from a brand that promotes premium customer service. Instead, I was left without a vehicle for over a month, paid insurance and a car payment for a car I could not use, covered all transportation out of pocket, and received inconsistent and dismissive communication from Audi USA. I am now escalating the matter through all available consumer protection channels and seeking legal representation. I hope Audi uses my experience as a reminder that customer care and accountability should never be optional.

After a year of constant issues, repeated service visits, and unprofessional customer service, I am extremely disappointed. This has been one of the most frustrating and stressful ownership experiences I’ve ever had. For the amount of money spent, I expected much better support and reliability. I hope Audi takes responsibility for situations like this and improves how they treat their customers moving forward.

From my perspective, once the sale is made, you’re completely on your own. Neither the dealer nor Audi of America seemed genuinely interested in assisting, taking responsibility, or standing behind their customers. It’s been a frustrating and disheartening experience with a brand I once trusted. Audi, this is how you lose loyal customers who have been with you for years.

After many opinions and discussions it was deemed that this stuff just happens but it was something that was not my fault. My oil was clean and not even half way gone. I never missed an oil change and always had my car maintenance’s done at Audi. The same day I received the news I called the Audi Experience line and left a message. To my surprise I received an email and a call back in a quick 24 hours to explain the issue and details and was told they would do an investigation to see what could be done. I was left without a car and Audi would not provide me with a loner because my case was in my review so I had to pay for a rental car out of pocket with the help of my insurance. I waited for almost three weeks and still nothing. I was assigned to a regional case manager and she sent me two emails stating that she had no news and nothing was decided.

After 2.5 weeks I was notified that my rental car would soon go up to 52.00 a day and I panicked and needed resolution. I called Audi Experience and had a direct line for my regional manager that I called over 100 times. I left 2-3 messaged daily and emailed her daily with nothing back. She decided to call me one day and I was in a meeting I could not step out of. I called her 3 minutes later and had to leave another message with no call back! I called Audi Sales and thought I finally found two people that were going to help me and after promises of call backs and taking this higher or even getting me a loner nothing was done not even a call back. I texted the sales team and got a generic response and then of course another no call back!

Finally I had enough 3 days before my rental was up and I called the generic Audi Experience line and waited on hold to speak to a human for an hour and fifteen minutes. I got a woman on the phone that was able to tell me a decision was made 3 yes 3 days ago! She was able to give me a few answers but not the full story. At 8 am the next morning I called the only person I trust within Audi and it was my local service rep and he was the one who told me what Audis decision was even though that was not his job to do. Audi decided since I was 6 months over my warranty and 1550 miles over they wanted to pay half of what it was going to cost to fix my engine. The cost was $17,000 so $8,500 would be coming out of my pocket. No trade or the option to a new car.

I was extremely disappointed in Audi and still am. With two Audis in my home and the thought that I wanted to forever stay loyal to the car they ruined it all for me with their customer support and experience. Not only were they not willing to work with me at all they never ever provided any communication to me! I still have not heard from anyone at Audi Experience to this day nor did I ever hear from the sales team to whom I thought I could trust and utilize for support! If it wasn’t for the kind and well respected service rep at my local branch I would still be waiting and paying 100s for a loaner! I had some conversations with a few local body shops that are Audi preferred. All of them shared with me that first this was not my fault and they have been seeing more and more issues with Audis right when they hit that 50k miles or when they are paid off. I was also told by them that Audi never does anything to help their customers and it’s almost a joke.

I just find the whole thing very sad. If Audi was willing to help me or just talk to me I would have happily stepped into a new Audi and continued to stay loyal to the brand. Sadly I would never work with someone that treats their customers like this. The fact that no one has still called me back and treated me like this after buying a brand new car and this is just normal is disgusting to me. I have every call, text, and email sent to them with the zero responses. My advice to anyone looking for a new Audi- if you want a good experience stay far far far away. If you want to buy a beautiful luxury car and to be ignored if you have a serious issue from everyone minus the service rep then this is the right brand for you!

The brake pads dust terribly, unlike my past 3 Q5’s (and no…my driving habits are not now aggressive). Navigating the heads-up display options is nonsensical. The touch controls at the base of the middle console screen are difficult to press…especially for those with longer manicures. The P to put it in Park is right next to the P for Park Assist (which has never worked, by the way). A valet nearly let the car roll into another one because of the poor P placement. And why don’t the logos on the front and the back of the car glow at night? That is the last straw among many clear misses. Do better, Audi and expand your user acceptance testing demographics. Not all your customers are 6’+ tall German men.

I can’t express enough gratitude to the people at Audi who build these vehicles with such care and precision. Your commitment to safety made all the difference for us. I truly hope our insurance settlement allows me to purchase another Q8, it’s the only vehicle I trust to protect my growing family. Thank you again for creating a car that not only drives beautifully but also saves lives. With heartfelt appreciation, Jillian.