American Dream Auto Protect Reviews

I was called back from Marlon ** about an inquiry for a warranty contract. I had just purchased a 2019 Subaru Ascent from a Preowned dealer and I got a warranty for it with the purchase and it was a total of 4880, added to my sales price. I want mention the name but soon my research, I found the company was being sued and my deductible was 500. I canceled it and was inquiring for a separate contract and I looked into several. I was given quotes and the one for American Dream was the best and I was given a nice discount for military and senior. I also got a service contract for routine maintenance. Mr ** was very knowledgeable and helpful in explaining all components of the contract. I am very satisfied with my contract and you want go wrong with American Dream.

Customer service can sometimes be frustrating when dealing with warranties, but this experience was completely different. Giovanni made the process simple and stress-free, and his professionalism really stood out.

I had purchased an extended car warranty, and after I had purchased it, I called my lender and found out that I had already purchased an extended warranty for my vehicle when I purchased it. Not needing two extended warranty packages, I called the Rita American Dream company to have them cancel the policy that I purchased. They were very friendly and kind and understanding and they returned my first payment that I made when I purchased it a week prior to that. They said that I would receive my refund within 7 to 10 days per the bank direction. Due to the customer service treatment that was 100% good. I would definitely recommend this extended warranty company, Sparta American dream to anyone.

I was connected with a manager for American Dream Auto Protect who was very polite and asked me a few initial and basic questions about my newly purchased used vehicle. Based off my answers he was able to determine the coverage package that would fit my vehicle. He fully explained the amount of time and what was covered in that package. He explained the grace period and the deadline date to accept or decline the coverage offer. And that I would receive a 100% refund if I chose to decline. If my vehicle should need repair, he explained the process in detail and how the repairs and payment are handled. He was very polite and gave me opportunity with every subject to make sure I understood or if I had questions. He answered my questions in a manner that I understood. The entire conversation was very professional.

I went searching for a warranty for my car and when the Lincoln one didn’t happen because the miles were over what they allow, I found these guys. We will see how it goes if I ever have to use them. The 2 years no payments at the back side is attractive. Although I think it’s just front-loaded lol. As for the phone call, the first guy who I was switched to was only interested in trying to say I’d sign up today. I told him to give the warranty info, cost coverage, etc, which he didn’t do and once I said I’d be signing up in the next week or so, he switched me to the next guy who actually gave me the info I wanted, and therefore I signed up. I was in sales for 30 years. The first guy on the call needs some sales training if he’s going to be successful. Hopefully this warranty is what they say it is.

Excellent service. Explained the program efficiently and answered all my questions. As a s senior I found Giovanni to be very helpful and patient. So glad I contacted them.

I spoke with the rep, he explained everything well, I paid for the whole warranty in one transaction and saved 500$! They did their best to give me the best deal they could!

Excellent car warranty that help me get enough coverage. Thank you so much for your help.

Everything was handled in a timely manner and all my questions were answered.

My representative was Roger ** and he was extremely knowledgeable and professional. After speaking with other warranty companies he sold me on American Dream with his helpfulness and personality. He represented your company extremely well.

Jordan ** was very helpful. He deserve a raise. A 10/10 customer service and very professional.

I was looking around trying to find the best one and this came up. They were so nice and kind. They helped me find the right price and got a better deal for my car. I think I will like it hopefully. I will have it for a few years. Thank you so much for the help in finding the right place.

I've had many extended warranty companies over the years, this company wins first place for being the worst for processing clams! I've had my G-wagon down for two weeks because of their process and now my shop had to file a second clam on the same problem with my air conditioning. Now two deductibles. MICHAEL wouldn't let me talk to a supervisor about the claim. Very poor business practice. No wonder I got piss off. Find a different company if you want something done in a timely manner. Josh ** sold me the policy and promised this wouldn't happen. And their 48 hours notice is BS. My first claim took a week and me calling and getting mad to get an answer. Good luck!

Really help me with everything that I needed and got me what I wanted and made sure I was happy at the end of the call. He was a very good guy and I thank him very much for everything.

American Dream's employees, Jack, was articulate, engaging, and easy to understand. He explained every detail of coverage, the maintenance coverage, and even the cost if paying in full. My concern is this, there are no employees ID numbers available. Overall, the costs compared to other warranty services are better and more affordable in the long run.

I have been shopping to get my vehicle protected. I’m glad that I found them so far. Everything went good hopefully nothing will ever happen to MY TRUCK to where I have to get it fixed but if I do, I hope that goes as good as assisted.

Brock was my customer representative and he is excellent!! Very respectful and explained and answered all of my questions!! Great asset to your company!!

This company is a complete scam. Truly disappointed….

Roger ** did a great job. Quick and efficient. Right to the meat of everything. I like when people don't waste either of our time. I haven't gotten any further than my first payment, but as long as everything I was told holds up, this is easily 5 star company.

Anthony was very helpful on explaining everything about the coverage and he made sure that I understood everything before that I made my decision to switch over to them from Car Shield.

I just signed up today, so this review is purely about the great customer service that I got from Mike, the gentleman who sold me my policy. He was very professional. He was also very thorough and offered me several different options and payment plans. He answered all my questions about whether my Audi dealer would accept American Dream, assuring me that any Audi dealership in the country and Canada would accept the coverage. I hope that the rest of my experiences with American Dream are as positive!

Anthony was very helpful. Getting my extended warranty where I wanted it. He explained the 3 different plans that are available and let me pick the one that was best for me.

Mike did an amazing job! Fast and easy. And easy to understand.

My experience with Broch ** was the best. He made me feel at ease, explained all my questions and listened to my concerns. I really appreciate customer service and quality likes this. It's hard finding a place to take care of your vehicle needs that is true to their name. Thank you, Broch and I hope your co-workers are just like you, and people can get the experience that I just received. God Bless!

You guys lied to me. You guys has the most denials than approvals.

Mike was very friendly and offered information about the coverage very concisely.

Very friendly and knowledgeable in your service. Will definitely tell friends about you.

So far so good. Customer service is knowledgeable, professional, relatable and kind. Feels good to have extra coverage on both household vehicles.

Well explained, easy to understand. It was exactly what I was looking for in an extended Warranty.

Insured my Range Rover Sport, specifically requested if it was bumper to bumper and included the suspension and was told yes. Because range rover suspension has additional parts (anti sway) as part of it, which is not named on warranty specifically this was denied, despite top level platinum coverage which includes suspension.

Wasn't pushy, telling me today only special. Trying to make me sign up today before hanging up or asking why I called. When you called 0 Endurance from a request to get a quote and asked, " Well, why did you call today??" Huh?? Turn off. Bad customer service salesman. I was being nice to even answer a call from a Potential Spam number, and I was out having a late lunch 320-4. My lunch partner noticed that I started looking irritated and made a face.

It was the first time call her Santiago introduced himself with great professionalism. He found the greatest deal for my make and model of vehicle. What was within my budget gave me phenomenal directives on even re-enrolling after my policy ended. This company is top-tier.

Your service representative (James) was a marvel to do business with! He offered me a terrific extended warranty package and was very informative in explaining what my new policy will consist of.. Great customer service…

Great customer service, great product pricing. Looking forward to a great 4 years!

Got the warranty for my niece's car, she has 2 children. This will give security.

I am writing to formally log a complaint regarding an unfulfilled warranty refund. In 2025, I paid $5,100 in cash for a vehicle service contract. I sold the vehicle one year later and canceled the policy. At that time, I was explicitly told to expect my prorated refund within 30 days.It has now been over three months since my June cancellation, and I have still not received my check. Every attempt to resolve this with customer service has been unsuccessful; representatives offer scripted responses, and I am repeatedly denied the option to speak with a manager or the finance department. Furthermore, the financial breakdown of my refund is deeply unsatisfactory. The company deducted $1,200 for a single repair and charged an exorbitant $2,100 for just one year of coverage, leaving me with a return of only $1,700. I request that my $1,700 check be issued and expedited immediately.

High pressure sale. Haven't been contacted since I paid. Promised a $2800 free vehicle maintenance package with the deal. The "maintenance package" is nothing more than coupons. I'm trying to cancel before my first month is up and it's nearly impossible. Plus, I see that there's a cancellation fee that I was not told about. Not happy, just want my my refunded.

Giovanni was very knowledgeable about the policy and rates. He was very nice and was patient with me after I asked him to verify who he was before paying anything. I'm excited to have this auto repair coverage.

POS company. Bought a policy over the phone and was told it covered everything if I went with powertrain plus plan. No exceptions for repairs. Needed a repair done and they denied for a tsb. Truck is out of factory warranty and tsb just advises repair and they denied the repair because of it. Don't waste your money on ADAP.

Dealing with Justin was seamless and painless not like dealing with some of the other extended warranty companies. I did have some concerns about the price as it seemed low compared to some of the other companies. Justin explained, in a very succinct way, which was a very understandable explanation. Very satisfied.