Acura Reviews

I purchased an Acura and had the bank pay it off through my notary when I refinanced my home. About a month later, I received a call from them saying that a payment of $98 was missed due to interest charged by the time the cheque reached them so I paid them the amount requested. I received a letter from them saying my account was up to date and the car was paid off. After three months I get another call and a registered letter saying I now owe $283 and that they are putting me in collection if I don't pay it in 10 days. I have a perfect credit rating and they are threatening to blemish it if I don't pay up. So even if I do pay that money to get them off my back, there is nothing stopping them to hitting me up for more money as they have already done that twice. I am very frustrated and have no confidence in their finance department.

I loved my 2013 Acura Rdx until my headlights went out a couple years ago. I've spent thousands of dollars trying to repair them with no luck. Unfortunately we cannot afford the $3000 quote we received from Acura in Huntsville Alabama. We've researched and found there is a known issue with the headlights that Acura is aware of however they will not recall it due to THEM feeling it's not a safety concern.

Bought a 2024 Acura with 5700 miles on it, and pd extra for CPO. Car had 10 diff warranty problems and leith Acura of Cary NC couldn't fix 3 big ones. The dealership was a 3 hour drive from me and was super inconvenient to get anything done. STAY AWAY FROM ACURA.

I have 2022 Acura MDX and a few days ago my AC compressor broke - no AC in my car. I called Acura service and apparently, this compressor is backordered and there's no way to fix my car in the near 1-2 months! And it's more than 100 degrees outside... So I went to Midas and they were able to replace the compressor. I called Acura headquarters, but boy, are they useless... I explained to the representative that I had no choice but to go to the third-party shop to get it fixed because no Acura in the area has this part. It looked like the representative couldn't care less about my explanation and the only goal she had is to close my case as soon as possible. I've been a loyal customer for many years, but if that's the way they treat their customers... this Acura will be my last one because of the customer service.

They screwed up the provisioning of the car and Acura couldn't care less. The case manager continued to close the case when the issue wasn't resolved and Acura had not provided what they contacted to provide with the lease. I have never encountered such horrible customer service before. To say they didn't care at all about whether the problem was ever resolved is a gross understatement. If you buy or lease am Acura, pray you don't need anything from Acura/American Honda!

The ZDX is the worse $63,000 purchase ever made. I would give them zero stars if I had the option to do so. I have spent over $500 in a month to just charge this car. Complained numerous times to the dealership. Was advised to charge the car at 100 percent and drive till it reached 10 percent. Provided all they requested to submit to Acura and found that the car gave me 100 miles less than what is advertised. Acura declined the request to change the battery due to a code the dealership removed. Also, the interior rug was poorly placed as it looks like they cut the material and never secured it. The left turn signal does not stay and you have to press on it repeatedly. This is an ultimate rip off and will ensure everyone knows about their horrible product and services they provide to their customers.

2019 RDX SUV issue. I purchased my SUV used in 2020 and now I have to spend $1,700 of my own money to replace a failed sealed LED headlight assembly. Acura will pay $1,500. It's utterly ridiculous and I send caution to those who are buying an Acura if this happens after 5 years with only 160,000 km. I thought this was the best car I ever owned and am now questioning it.

Buyers beware - even if you like one of their vehicles, know that their customer service at dealerships and at corporate are constant tones of belittling and pushing blame and not willing to help. They've had multiple recalls on my car and dealership only contacted me to come in for an engine recall after a half year of the engine recall date. Coincidentally, only after my warranty was expired. They lied for months about when my car would be done, and it ended up being held up for 4-5 months. From there, multiple issues arose and more damages on my car, which all happened under their engine recall service (obviously, as I suddenly had issues as soon as I picked up my car and damages). I refused pick up multiple times due to their poor work.

I bought a brand new 2016 Acura MDX from a dealership. After just 8,000 miles, they had to replace the transmission, which was concerning but I didn’t raise an issue then. Over the years, my car had many problems, but they were always fixed under warranty. Now that the warranty has expired, the paint is peeling, and the body shop wants to charge me $3,000 to fix it. I’ve reached out to Acura customer service for help, but they insist I have to pay. I’m really unhappy with my experience and feel let down by Acura.

Well, after many years of owing Acura vehicles, I have decided to part ways with them. Recently my 2016 MDX had an engine failure despite regular maintenance. I am being charged $12,000 for a used engine. Dealership recommended I talked to Acura Canada, so I contacted them and opened a case. I was told I will hear something in 5 days. I finally receive a call after 2 months saying there is nothing they are prepared to do for me, which I guess is understandable, however the tone of the Account Manager, saying Acura can't do anything and they are done with this case, was extremely disappointing. Goodbye Acura!