Consumer Reviews and Complaints
PEOPLE DON'T BUY. WHEN YOU NEED THEM THEY'RE NOT THERE FOR YOU. Left me hanging. 6000 dollar repair that was covered they won't pay.
I purchased a warranty for my car in 2015 through Warranty Direct. The car had approximately 146,000 miles on it and the warranty was to last 5 years or for an additional 100,000 miles, whichever happened first. So far they have only done $909 worth of repairs on my car. My car went to the shop a few weeks ago for transmission issues. I was not worried because I had the warranty, or so I thought. Warranty direct has taken me through a lot of changes trying to get my transmission fixed. One in particular that may cost me out of pocket anywhere from $1,000 - $3500, which makes no sense because my I was only to pay $100 per issue, so how did it turn out that I would owe that much money and they wouldn't fix my car?
I am reporting them to the better business bureau. I opted to cancel my warranty and was told I was due a refund. Today a representative calls me and says that I am not due a refund. He left that information on my voicemail. I call back and as usual you cannot get a supervisor and they representatives call are to tell you that a supervisor will call you back in 24-48 hours and of course no one ever calls back. Horrible customer service, false advertising, varying information, and not a reputable company. DON'T BUY FROM THEM. SAVE YOUR MONEY!!!
Paid 2500 for a useless warranty. The selling point that made me purchase through Warranty Direct was "Luxury Electrical" which by owning a BMW would be great to have because the car is so sensitive. Well my radio and parking brake went out. Needless to say they fixed neither issue. THESE PEOPLE ARE A RIPOFF. DON'T PURCHASE THEIR WARRANTY. They always say, "Read your contract," which you don't get until you've started paying. So I paid 2500 for warranty and have 4k in repairs so basically I'm out of 6k.
I dropped my vehicle off for repairs. It needed amongst other repairs new wheel bearings and a water pump. These were covered but the company will they will only supply aftermarket parts that are not of the same quality as the original parts. When I asked if they would pay the shop what they would spent on the aftermarket parts and let me put the parts on that I wanted they denied my claim. It was either put the cheap aftermarket parts on or nothing. This is the second vehicle that I purchased coverage for and I have struggled with both vehicles on getting them to honor the contracts. I would suggest that anyone thinking about buying coverage from this company to put the money in a savings account and go without a contract. You will be better off in the long run.
This company is a rip-off, I paid around $3,000. For an extended warranty. I never needed it until 3 years after purchasing the warranty and I was denied for coverage of a intake manifold that needed to be replaced. They stated it was carbon build up, RIP OFF.
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I purchased Warranty Direct because I recently bought a 2010 Camaro. Waited the waiting period, my check light comes on timing chain very common with this car. They denied the repairs due to a pre existing problem they say. Which all used cars have pre existing problem we don't know of that's why you get a warranty to have peace of mind. Then you can't speak to no one in claims or supervisor like they are god or something. This company is a complete rip off and then they had nerve to say I had 30 days to cancel but why would I cancel if I have no signs of problems with the car.
And anyone who reads my review and you see a good review. Notice they don't say what's wrong with their car they just say warranty direct covered cost so that should tell you they are paying people to write review to sucker people into buying this warranty. SO PLEASE DO NOT PURCHASE WARRANTY DIRECT. THEY WILL NOT COVER ANY MAJOR PROBLEMS WITH CAR. DON'T GET SUCKER INTO IT.
Stay away from buying any coverage package from Warranty Direct. Sure they will cover the easy stuff like window switches and starters but when you really need them they leave you high and dry. I had a cam and lifter go out on my motor and they say the cause of failure was because of normal wear. Seriously!!!! When do motors start going out a little after 100k miles. Normal wear yeah right. Normal wear are belts and tires. So I guess it's normal for an engine to start knocking. ABSOLUTELY STAY AWAY FROM THIS COMPANY!!!!! THEY WILL NOT HELP WHEN YOU REALLY NEED IT!!
I went on the Warranty Direct website to get a quote for an extended warranty on my new used car I had just purchased. I never finished filling out the online form on the website when I decided against using them based on reviews online. I have been receiving no less than dozens of calls per week for all different kinds of warranty scam artists as well as calls and voicemails from Warranty Direct to call them back about a quote. These people are total scam artists who get your info, try to milk you out of thousands for a warranty and then sell off all your info that you give them to other telemarketers who spam your phone non stop.
My son just bought his first car, an early 2000 Nissan Maxima. He was thrilled and we as parents wanted to make sure he had a warranty for a car - his 12 year old car. We did the 30 day/1000 mile waiting period. Then we took it in for a diagnostic service appointment. They found something serviceable and so they called Warranty Direct to authorize payment for the repair. Of course, given that we were beyond the 30 day/1,000 mile warranty period we felt confident that the warranty that we already paid the premium for was going to work seamlessly, especially since we read so many positive customer service reviews online before purchasing the warranty. The next thing I know The Nissan dealership calls me back and tells me that the warranty repair claim has been denied by Warranty Direct. When I ask them why they tell me that my warranty has lapsed because I have not made a payment and therefore they cannot pay for the service.
I explain to them that simply is not the case especially since I have a monthly payment plan. They check it out and called me back and told me I was right but that they still had to deny the repair. Again, I asked for the rationale, and they tell me that it's because I have a "failure prior to the warranty period" (i.e. Pre-existing condition). I asked how they determined that. The lady I spoke with indicated she was simply a customer service rep and that she does not make decisions about claims. I asked to speak to the claims department and she said claims does not speak directly to customers. I said, "Well let me speak with your supervisor." She said, "I will relay your message to my supervisor because managers don't talk to clients." I asked her what my options were at this point and she said "well all claims decisions are final." She said she could talk with the supervisor once again and call me back.
She called me back to explain that the decision was final and if I wanted to pursue this further I would have to go through legal arbitration. I asked her once again what the reason was for the claim denial and she repeated the same phrase about a mechanical "failure prior to the claim period". She could not explain how she made that determination but that the claim decision was final. I explained that this was unfair. I did my part. I waited 30 days and 1,000 miles. I paid the premium. Now they have a responsibility to honor their part of the bargain. There was no resolution. In fact she hung up on me mid-sentence. Her name is Shelese. Now I am forced to get a lawyer and sue or fight to get my money back and walk away.
BUYER BEWARE: DO NOT BUY A WARRANTY FROM WARRANTY DIRECT. They are a rip-off. They make promises they don't keep. They do not honor their warranties. Now my son is stuck paying for an expensive repair and meanwhile his car is parked. What a wonderful way for him to experience his very 1st car. Way to go Warranty Direct!
I've been looking to get an extended auto warranty so I called around different companies. I didn’t really like what they were saying but with Warranty Direct, all was right. Aside from the price, everything seemed easy to sign up for and there was no pressure. It's a good company so far, and everything seems cool.
When I was looking for extended warranties, I saw cheaper ones but I didn’t know too much about them. I had to go with something that I had positive response from. And since my friend never had a problem with Warranty Direct, particularly Premier plan, I decided to get it. The few interactions I had with their reps were good. I recently filed a claim and it went smoothly. My mechanic dealt with them and he said they were very much easy to deal with. In fact, he was very impressed compared to the rest of the warranty companies that he dealt with. It was great and I very much appreciated the way they handled everything.
Got an extended warranty for my car through Warranty Direct since it was such a good deal. It’s just like trading in my car – of course it took the price down. But with the warranty that they offered at the time of purchase, the price just went back up. Since we have a friend that’s a Ford mechanic at the time, we thought that he’ll take care of us. I did a comparison with companies and the others weren’t giving me the miles I needed. Warranty Direct was more fair as far as being able to go where I want to take it and so we got bumper-to-bumper coverage from them.
Their reps were all very nice. At the time I was seeking, I was very busy between my job and picking up more work for my husband's business so we said that we'd better get a warranty. My stepdaughter is getting married too. But Warranty Direct kept in touch with me and answered my questions as I thought about them. They didn’t pressure me because I told them that I comparison-shopped.
I've purchased 2 separate Extended Car Warranties for the same vehicle from this company. I purchased the first warranty in 2009 when my vehicle (2007 Nissan Frontier NISMO) had 30,000 miles for $1,500. The coverage on this warranty has in force for 5 yrs or 100,000 miles, whichever occurs first. I had a few repairs under this warranty and was generally happy with the company. The cost of the repairs would have been slightly higher than the cost of the warranty. It turned out to be a financial wash but I enjoyed the peace of mind.
When that contract expired, I was contacted by the company and asked if I would like to purchase another Warranty to cover the vehicle for another 5 years or 100,000 miles. We reviewed the cost of the repairs from the previous warranty and what I had paid for the coverage. After some discussion I decided that purchasing another warranty would be wise. My vehicle is getting older and I did plan on keeping it for some time.
The second warranty was purchased in 2014 and the vehicle now had 99,000 miles. Purchase price was $1,900. Again, I had no complaints about the company at this time, but that was about to change. I submitted my first claim in March of 2015. The issue was related to my AC. The covered items are listed in the contract and I was told the failed part in question was not a covered component. I didn't dispute - my experience with the company had been positive up to this point (I am asking for additional detail as to what had failed so I can double check against the contract).
My next claim occurred in November of 2016 (mileage was at 133,000 - well within the warranty parameters). Two separate issues this time. The first issue was the secondary timing chain tensioners (sometimes called guides or shoes). The issue is the component (guide) has worn thru and the timing chain is in direct contact with the tensioner shaft. After some research, it appears this is a somewhat common failure on VQ40 Engines and other Nissan vehicles.
The timing chain systems are prone to premature failure, before the end of the useful life of the vehicles, and well before consumers reasonably expect any such failure to occur. This presents a serious safety issue and places the driver and passengers at a risk of harm. The Timing Chain Systems form an integral component of the Subject Nissan Vehicles engines. When they fail, they can cause a variety of problems, including the inability of the vehicles to accelerate and maintain speed, as well as catastrophic engine failure, among other issues.
The second issue was a split engine mount. The engine mount is the part that holds the engine to the body of the vehicle. This is usually comprised of heavy duty rubber and in the Arizona heat, they are prone to failure. The covered components for the Engine are listed as ENGINE. (a) The following lubricated internal parts: pistons, pins & rings, connecting rods & bearings; crankshaft & main bearings; camshaft, followers & cam bearings; push rods, valves, springs, replaceable guides, seats & lifters; rocker arms, shafts & bushings; timing gear, chain, tensioners & retainers; eccentric shaft; oil pump.
(b) Timing belt; serpentine belt; Water pump: Impeller shaft, bearings, bushings & housing; intake & exhaust manifolds; engine mounts & cushions; engine torque strut; harmonic balancer; flywheel (flex plate) & flywheel ring gear; mechanical fuel pump; fuel sending unit; dipstick & tube; all pulleys. (c) All lubricated internal parts of the vehicle manufacturer installed turbocharger or supercharger. The housing is covered ONLY if damaged by the Failure of a lubricated internal part. (d) Engine head(s); engine block; cylinder barrels; timing cover; valve cover(s); oil pan; dipstick & tube, ONLY if damaged by the Failure of a lubricated internal part.
I was informed that the claim was denied due to wear or tear (I take this to mean that the failed parts are considered a covered part and they are explicitly listed in the components above). The applicable clause in the contract is listed below. Failure is defined as a Failure of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from Failure of non-covered parts.
Remember, I purchased this Warranty when my vehicle was 7 yrs old and 100,000 miles. Every single component on this vehicle will have some wear or tear on it. To deny a claim based upon is simply wrong in every aspect of honesty and trustworthiness. Neither component I submitted for coverage was a wearable part where one would expect to replace during the life of the vehicle. The fact that the part has worn (or split) is indicative of failure.
I have called the company on several occasions asking for another review of the determination. The Service Department at the dealership has also called several times asking to speak to someone in authority. My attempts always end up with the Customer Service Reps who are only capable of reading notes to me from the inspector but they have no authority to escalate or resolve an issue. I'm told by the Service Department this type of repair is routinely authorized by other warranty companies.
I know Mercedes to be a good brand, but the worst when it comes to customer service and have very high prices for repair. My factory warranty was over, and I didn't want to get a Mercedes factory warranty because I love the car, but I don't like the dealership's service attitude and everything else. I have tried three dealerships, and they lie and rip me off all the time. I was looking for something that I can use in other certified services, who knows how to repair Mercedes, so I got Warranty Direct. Their customer service was very good. They sold me the product that's an additional insurance for my car in case of an accident or if something goes wrong, and as far as selling and getting the product, everything went very smooth. I am highly satisfied.
I have a 10-year-old vehicle and it will eventually be for my son so I wanted to have a little peace of mind and got an extended coverage for the vehicle. I went for Warranty Direct because they've been established a long time. There's a lot of fly-by-night operations and Warranty Direct seems to have a good reputation. Their customer service team was very helpful. The warranty isn't even active yet because I'm still in the waiting period but so far, it's good.
Warranty Direct has not paid a legitimate claim on the 2004 Infiniti i35 that is my son's car. My wife and I paid for this coverage and they have put many obstacles in the way of our trusted mechanic of many years. The oil pump in the car failed and when the oil light came on we took it immediately to our mechanic. He determined that there was enough damage that the engine needed replaced. He called Warranty Direct and they required him to remove and take the engine apart at our expense before they would discuss any coverage with him at the cost of over $2000. We let him do it thinking that they would at least pay for it later. Then after he did they sent an inspector who said (I was there and this is a direct quote) "well how can I tell if the oil pump doesn't work with the engine apart"! Then when I called to inquire if they were going to pay the claim they said that my mechanic was not cooperative. NOT TRUE.
Then they said they needed another part taken out, so again we agreed to have it do it our expense. Then he heard nothing. Again, they said that they were waiting for my mechanic. We rented a car while he just replaced the engine keeping the old engine at his shop. We are now $4000 in this and Warranty Direct has not even the courtesy to tell us what is going on. My mechanic called them last Friday in my presence and was told that they would be sending another inspector, but have not yet done that. These people are abject thieves! I am now seeking legal counsel and will be suing for treble damages in Massachusetts courts. My lawyer has spoken to my mechanic, who gave him records of all of his calls to Warranty Direct and their responses as well as video and audio recording of their inspector's visit to his shop, and says we will have great case against them. TRUE THIEVES.
I picked up a vehicle that I didn’t know anything about so I purchased an extended warranty for it. Everything went well with Warranty Direct's customer service team. They made things easy, they were prompt in their response and provided the information that I needed.
Our vehicle's warranty was running out. It was a leased vehicle and we decided to purchase the car and wanted to have protection. I read various reviews online of the different companies that offered the extended warranties and Warranty Direct seemed to have the most comprehensive coverage at the best price. Their customer service is competent and efficient.
I bought a used car and Warranty Direct was the only one that covered the car that had its 180,000 miles or more. The customer service rep answered everything perfectly. I've been with them two months now and I'd recommend them to a friend. However, I was waiting for a package pamphlet in the mail. She said that one was going to get sent, but I never got one.
The reps from Warranty Direct were very knowledgeable and professional. My experience with them has been good so far. I don’t really have any complaints and I haven't used the warranty yet. But as far as the initial customer service, I would recommend them.
My warranty went out on my car so I purchased an extended warranty. Warranty Direct contacted me back in a decent amount of time and the lady that I spoke with was very helpful and nice. I had a really good experience overall, and I gave them the number for my aunt to call so that she can get a policy from them as well.
I've been trying to use my vehicle for an extended period of time and have been looking for some time for an extended coverage after my warranty period is over. Warranty Direct gave me a good quotation. The company is also directly supported by Progressive Insurance with whom I have almost all my policies with. Warranty Direct's customer service reps explained almost everything to me.
I have a Cadillac and I know repairs are really expensive so I got an extended coverage policy for it. The Warranty Direct salesman was excellent, but when I called the office, their people had a really hard time getting me in contact with him because I didn't want to buy any other warranty except through him. It was difficult but that salesman was great.
I have a nice car with 81,000 miles on it but I'm not in a position where I can shell out a lot of money for repairs if they're needed. That's why I purchased Warranty Direct. I tried getting ahold of the guy that sold me the warranty, Tom, on Tuesday to do the claim but have not received a call from him at all. What I did was I gave my service advisor over at Mercedes all my stuff from Warranty Direct. He would handle it and I wouldn't have to worry about anything. But Warranty Direct was being really rude to my service advisor. They told him that I was the one that was supposed to call, make the claim and prove all that. My car is still in the shop right now.
I've had Warranty Direct on my other car for several years and they did a good job so when my vehicle had 9000 miles on it, I got them too. The customer service team explained the different packages very well. Ninety-nine percent of the time, the claims process had been good. The only difficulty I had wasn't their fault. The car service company replaced an alternator without calling Warranty Direct to get it pre-authorized so Warranty wouldn't pay for it. And for a time, the service car company would not pay for it so I was sitting there with a $600 bill but they paid when I threatened to take them to small claims court. Warranty Direct has so far covered things that they were supposed to.
I have a used vehicle and wanted to have some coverage. Warranty Direct has a wide range of coverage and acceptance among the dealers. The customer service team was informative and very good at answering all my queries so I was satisfied. I got their most costly plan. They have been good in dealing with that one and hopefully I'll get what I'm paying for when the time comes.
I purchased a Mercedes and with this type of vehicle, there's no way I'm gonna ride around without an extended warranty. I wanted something to cover in case anything goes wrong with the vehicle. There were a lot of warranty companies I called but a lot of them had things that weren't included in the coverage. I needed everything covered to be at a peace of mind. Then I looked at Warranty Direct which had Platinum, Silver, Gold phases. Then I called them to see what would be my best options and they made me feel comfortable with everything.
I loved that their reps worked with me and had the quotes and everything for what I had asked for. At that moment, I was still in the process of purchasing the vehicle so they held off for me. Then when I got everything situated and straightened with the vehicle, I kept my word, called them back and went forward with the coverage. I feel really comfortable right now even though I haven't had to file a claim. I have also recommended a couple of friends to Warranty Direct. And last week, I was talking to a lady who said she needed to get an extended warranty, so I told her that Warranty Direct was really good. She googled them and called. Then the other day, I saw her and she thanked me and said Warranty Direct was absolutely awesome.
My car is new, and the regular warranty on it ran out at 70,000 miles, so I bought another one from Warranty Direct. Their sales guy was very good. I got the plan that covers everything. I haven’t had to use it, and hopefully I don’t have to, but I know I have it. I would recommend Warranty Direct, and I hope that they’re good when it comes to using the warranty.
My vehicle warranty was out and with the cost of my car being in repair, I definitely would need a new one. Warrant Direct had more options for me and more of what I wanted was covered compared to the rest. They also gave me a lower price and a longer time span than any other place that I have searched. Their reps were very knowledgeable and willing to work with me. The prices weren't outrageous either. It was reasonable.
I had a warranty with Warranty Direct and I didn’t feel like going to another company so I renewed it. I've done a couple of claims and the process was straightforward. The rep was great and I got what I needed.
Warranty Direct Company Profile
- Company Name:
- Warranty Direct
- PO Box 2332
- Postal Code:
- United States