Marcia, our Warranty Direct team would like to thank you for taking the time to let us know about your experience. It’s never just about the sale; it’s about providing peace of mind to consumers that drives us. Thank you for allowing us the opportunity to serve you and your car warranty needs. Enjoy the journey ahead!
Original review: Jan. 27, 2016
As a consumer, who used Warranty Direct services to protected my vehicle during the time I needed extra protection, I can attest that the company has always delivered. I can say that they always stood by their promise to protect the vehicle for the duration of the contract. I give them a thumbs up!
Thank you so much for taking the time to share your experience with us. At Warranty Direct, we want to be so much more than just an extended warranty provider and we are so glad to hear about your positive experience. Safe driving and enjoy the journey ahead!
Original review: Jan. 25, 2016
A lot cheaper to buy from Warranty Direct instead of dealer. With very good coverage. Never had any issue in filing claim. Excellent customer service and in contract pretty much everything is covered are listed in detail. Very happy with my decision and definitely would recommend to others.
Our Warranty Direct team would like to thank you for taking the time to let us know about your recent experience. We are grateful that you have been a customer for so long. It’s never just about the sale; it’s about providing peace of mind to consumers that drives us. Thank you for allowing us the opportunity to serve you and your car warranty needs. Enjoy the journey ahead!
Original review: Jan. 25, 2016
I used Warranty Direct for my 2000 Olds Alero when the manufacturer warranty no longer covered bumper to bumper. I bought and used WD service a few times at the dealer and also my local garage. There was never a problem getting the work done and paid for by either of them. I also extended the warranty when my first Warranty expired. When my second warranty expired that was when I decided to buy a new vehicle. I now have a Hyundai Santa Fe and I am the original owner. It is seven years old and once again have recently returned to Warranty Direct to help me keep my car for as long as I can without the worry of a huge mechanic's bill should my aging car fail for any reason. It gives me peace of mind and comfort like I am driving a brand new car.
I didn't want to pay a big out of pocket charge if the car that I have breaks down, so I shopped around for the best price and went with Warranty Direct. The process was easy and it was good all around.
So far, I've only had positive experiences with Warranty Direct. In my previous warranty with them, I had a mechanical failure when my sliding door failed and another issue with fluid leakage in the steering wheel. I went to the service provider and they filed all the claims on my behalf. Both of these problems with my car were fixed and the repair costs were covered, and I was very happy about that. So recently, I purchased an extended auto warranty from them again. You never know what will happen with your car. It's unexpected. So, to have peace of mind, it helps if you're covered by a warranty, whatever breaks.
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I looked online for an auto warranty for my daughter's Ford Fiesta and Warranty Direct seemed to be the best that I found. The purchasing process was pretty straightforward. I had a good experience with them.
I got a warranty from Warranty Direct because I like having a peace of mind for the truck that I just purchased. The person I talked to on the phone was very courteous, kind, and very helpful. The rep answered all my questions when I called back with other questions, was very prompt, and got right through to them. I didn’t have any problems at all and was just very pleased with everything. Within a day or two, I had received everything in the mail. It was a very self-explanatory, easy to read policy and everything was great. I highly recommend them.
My Tahoe has got a lot of electronic stuff that works the doors and different things on it and with an auto warranty, I don’t have to worry about it later on. I found Warranty Direct online and their rep told me what was covered and how it was covered. I chose them because they said their warranty would cover my needs.
The price of Warranty Direct's plan was good for what I got. Their coverage is bumper to bumper except for a few things, which sounded good to me. Their staff answered my questions and I was taken care of.
I've had lots of auto warranties over the years with various companies. Mostly, I got extended warranties from the manufacturer. But sometimes, there are circumstances there that I can't do that. I got one from Warranty Direct because they advertise that they pay for wear and tear. Other warranty companies will cop out on that because they say that wear and tear items are not covered. But a lot of items break earlier than they are supposed to and if you had three or eight months or two years of service with that particular item, it's going to have some wear and tear. WD also pays the shop rates. I've had experiences with some of the warranties where they just pay $120 an hour but the shop is now charging $130 and I've had to pay the difference. Those terms are important and that's what I understand are available under Warranty Direct.
I was in contact with their rep and he got back to me several times. I have a new car so I don't really need to do anything for three years. But the price kept going down and they got to the point where the terms and the costs were competitive. So I decided I'll just go ahead and get it over with and it was a really excellent experience. A lot of times you call these warranty companies up and they want to talk about a brochure and terms but they don't want to send you the copy of the actual contract and don't want you to read the terms. But the lady that I worked with at Warranty Direct sent it to me when I told her that I needed to look at the contract. That's what the warranty's going to be based off of when I come in for a repair in three or five years. And they're upfront about what the contract says. I told my son about them and he's looking into an auto warranty with them right now.
I appreciate the young lady from Warranty Direct that I spoke to. Tiffany was professional, very courteous, informative, and friendly. She answered my question, and was my reason for making a buying decision. I'm retired and I was in the business world for 42 years. I was in the service industry, sat a lot of time on the telephone, and fielded complaints 80 percent of the time. I even told somebody that if I were starting a company or was hiring somebody then the young lady I spoke to would be one of my first hires. Also, I'm analytical when it comes to spending money and I looked things over with three other companies and Warranty Direct was my decision because of the cost and the detail of the warranty. It's been about a month and a half since my purchase and I hope I don't have to use it.
I had bought a used car and I wanted to make sure that it was protected on some major things such as engine or transmission problems because those are some very expensive things. Someone else told me about Warranty Direct and I went online to purchase my policy. The website was easy to navigate but I don't know what would and would not be covered so a more detailed information needs to be provided.
I've always had an auto warranty on my vehicle. I compared Warranty Direct with five other companies before I chose them, and their rep was very informative, answered my questions, and did a good job.
I had a good feeling that I need to have a warranty, but I wasn't going do it because I didn't have the money. So if a warranty company can't send me the paperwork ahead of time to let me review it, then it ain't happening. Warranty Direct was the only one that would send out a copy of the coverage prior to putting any money down, unlike every other company I've tried who will bill my card first before sending the paperwork out. Then there will be 30 days to deny and refuse in the credit card. But Warranty Direct even went as far as telling me that I could take it to my dealer and ask if they accept the insurance. I haven't had any issues with them. They answered the questions that I wanted and they did everything that I had asked - most companies won't do that.
I was going out of my manufacturer’s warranty that expired and Warranty Direct had a better competitive price for the same coverage over the other providers. I didn’t feel pressured to get it which was probably the best part of it.
The dealership wanted way too much so I looked into getting an auto warranty. Warranty Direct gave the best deal and the best price so I went with them and their reps were very helpful. It was a great experience with them.
Warranty Direct came up as a pop-up on the internet and I liked the way the warranty was said. I checked around and it seemed they gave a better price too. It was so easy and simple doing the purchase. I had no questions about it and it was a very good service. I enjoyed talking to their representatives and I got the product straight.
I have a really expensive pickup truck and it was approaching the mileage where all that was left was the powertrain warranty. I wanted to keep a bumper-to-bumper warranty so I called Warranty Direct. Their rep told me about their program which was really good. The price was good too so I went with them. They were easy to deal with and I'm satisfied so far. I'd recommend Warranty Direct.
I was looking for a warranty and Warranty Direct was the one that popped up on the internet. The representative was all good and I had no issues with him. I have not filed a claim yet, but so far everything’s going all right with them. It's been helpful.
The warranty on my automobile expired since it was only good for three months. I researched into Endurance, but I didn’t want to go with them because I wanted to try a different company. I looked for something instead of the people that are providing me with auto insurance and that’s where I came across Warranty Direct. Their rep that assisted me was okay. From a scale from 1 to 10, I have to give him an 8.
I just purchased a 10-year old vehicle and I wanted to make sure I had a little bit of coverage if something went wrong so I got an auto warranty from Warranty Direct. I asked a lot of questions and so far, I'm very satisfied with my experience.
Warranty Direct is related to my regular car insurance, Progressive. I went online, filled out everything, paid the initial fee, and that was it. I got their warranty to cover future repairs. When it was time to cancel, as far as that whole reinstatement that if a car is not mechanically able to be moved to get somebody to verify the vehicle mileage, I think that's something that they need to stop, seriously. Because I had an issue with getting it notarized. The notary said that they're not going to physically go to my vehicle to verify the mileage in order to cancel the warranty, which is ridiculous. It was an issue when it came for me to cancel it. I had to go through all these channels, but they resolved it after I asked to speak to the manager.
When I signed up for Warranty Direct I was quoted for 60,000 miles for over $3,000. Payments have been made but now that I have a claim. The corporate manager (who does not have an ID) tells me I was not updated on their information. They tell me I choose a payment plan of $3000 for only to be covered for 6000 miles. What a ripoff. A scam they must get away with often because the corporate manager offered attorney firm information and I never threatened to sue. They say they can refund 100% of what I paid for this LIE minus amount for claim... But then it's not 100% right... I'M SO DISGUSTED... Due to their misrepresentation I should receive all of my money back. I will post everywhere about this online hacking service.
Warranty Direct had a better deal than the other ones. They answered all of my questions, and signing up wasn't a problem. However, once I signed up and got everything up and ready, I wanted to ask a couple of questions but it's a little bit difficult to get in touch with them. I can tell that if I ever get in a situation, if my car breaks down or anything, it'd be difficult to get in touch with them because I'm always getting a busy line, even late at night. I thought that they would have a 24-hour service where if I do break late at night, they will be able to take my phone call, but they're not even open 24 hours.
The Core Credit Union here referred Warranty Direct to us. We used the company services before and decided to do it again with our new car. When I purchased the warranty the second time, I talked to a guy on the phone who was very polite, answered all my questions and gave me all the information. There was no pressure and he did what he could do for discounts. I ended up calling back later on and talked to him again. I appreciate Warranty Direct so much and it gives me an assurance to know I'm not stranded with a huge bill. I filed a claim to them with my first car and that went perfectly. So far, it's been an excellent experience.
I want to make sure I have warranty on a vehicle that I just bought so I got Warranty Direct. It was the first one I came to when I searched for auto warranty. I haven't filed a claim yet but when I spoke to their agent, I had a very easy purchasing experience.
When we purchased a used vehicle, we decided to get Warranty Direct due to their pricing and their reviews. The price was very competitive compared to what I had seen from the dealership. Their rep was very knowledgeable about what their features were, offered to give me a call back and let me do some research and then come to my own decision. She was very patient in that regard. I’m impressed, so far. I haven’t used the warranty yet, but acquiring it and paying the money was easy. It was a very simple experience.
I just signed up with Warranty Direct so I haven't used them yet, but the person that I dealt with was very kind, helpful, and knowledgeable. I have just purchased a used vehicle so I got an auto warranty for it. I know it's a good peace of mind to have but I never hope that someone actually has to use it for something.
We have a vehicle that had some engine problems a while ago and another one that had some engine problems six months ago. We don’t want to have that problem again so we decided to have an insurance policy against it or for it. If that were to ever happen again, we’d be covered and that would be great. We have our auto insurance through Progressive but our purchasing experience with Warranty Direct has been simple and straightforward. It was good, super easy and quick.
I can't wait to cancel with Warranty Direct. The rep that I talked to for a good amount of time on the phone explained to me that everything was covered. They gave me a great rate and they took my money. The warranty of a car works that something breaks down on the car, I take it to a shop, we pay a deductible and they pay the rest.
One morning, we got to the car and it was smoking out of the tailpipe. The condition of the insurance was 1,000 miles until I make my first claim. When I looked at the odometer, I was well over 1,000 miles. I went to make the claim and the mechanic spent at least an hour on the phone with Warranty Direct, and they said the condition of my mother's car was pre-existent, so it got denied. Even to get a car rental while mom's car was getting fixed, they gave me all kinds of hell. The worst part is that I Googled them and they came out to be number three in America at customer service and people keep their word. I thought that Warranty Direct was good but they were not.
Lauren FixAutomotive Contributing Editor
Lauren Fix is an automotive expert who earned the title of The Car Coach, and is recognized throughout all forms of media as a woman with in-depth knowledge on vehicles, technology, automotive finance, repair and trends. Founder of Automotive Aspects, Inc., her understanding of automobiles has made her the “go to” person on TV, radio, print and the internet. She writes a column for multiple outlets including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on all the major news and morning shows discussing the latest updates on cars that will help drivers of all ages learn to about cars and make smart decisions.
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Warranty Direct holds more than $350 million in assets to ensure payment on claims, giving policyholders added peace of mind.
- Plan Choices: They offer six different extended vehicle plans. Warranty Direct is licensed and registered to do business in all 50 states.
- Benefits: Free roadside assistance, car rental reimbursement, trip interruption protection and unlimited number of claims.
- Car rental reimbursement: When calling in for a repair claim, alternative transportation can be made available. Paying rental car costs can add up quickly, so reimbursement for these expenses might offer big savings.
- Lower costs on newer cars: Price is determined by the age and condition of the vehicle, so buying an extended warranty at the same time as a vehicle locks in the lowest price and gives buyers added peace of mind.
- One point of contact: You'll only deal with one company. They manage their own vehicle repair claims and perform their own customer service so you can deal with the same expert team every time.
- Office hours: 24-hour customer service helps customers look for a nearby service center for convenience.
- Best for New car owners, used car owners, busy families and high-mileage drivers.
Warranty Direct Company Profile