Consumer Complaints and Reviews
I purchased a warranty thru Great Lakes and it sucks because everytime my vehicle is serviced its not covered. I pay out of pocket so for them to say I purchased Platinum top of the line for 2000 dollars not true and that's so not fair to trust them to say that but I guess I have to live with it for 2 more years. I guess some people just don't have a conscious cause its not them having to deal with it. I do so much for honesty it's all about money and a quick sale.
I purchased a warranty for $1,700. I had my car serviced. They found some problems and tried to repair them. I was told by the repair facility they were no longer in service. The repairs were about $2,800. My car has been sitting for two years.
I purchased my vehicle in 2008 and was sold the warranty by Great Lakes. I found out during a costly repair on my vehicle that the company was no longer in business (bankruptcy). I was not notified by Great Lakes or the independent dealer that sold me the vehicle. I ended up spending over a thousand dollars for repairs that should have been covered by the warranty. I have tried several times to file a claim against this company to reimburse me for the $1895 contract price, the $150 zero deduct payment, and the monies I spent to get my car repaired with no success. I had to finally trade my car in because the repairs were too costly for out of pocket. Please help!
I purchased this extended warranty on my vehicle from this company back in 2009 for a 48 month contract at the price of $1305. I recently had my mechanic try to contact them to turn in work done on my vehicle and I found out this company had filed bankruptcy. No contact was made from them to inform me of this happening and that I would no longer have warranty on my vehicle.
I bought an extended truck warranty for $4700. I needed $3200 worth of repairs. Great Lakes authorized the service, then when the service was completed, they didn't pay. I got a note in the mail saying that they are going bankrupt and that now, I am responsible for the $3200 of repairs and still have years on the warranty. My truck burned spontaneously. Dodge will not reimburse for the fire. Insurance will only pay towards the vehicle, so I still owe almost $5000 for the warranty and $3200 for the repairs. It is extreme financial stress.
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I purchased a 48-month warranty on the engine drive train and transmission on my 2001 Chevy Blazer. The vehicle was purchased through High Standard Auto Sales and the warranty was through GLWC. Astonishingly, both companies went out of business. I'm having some trouble with my vehicle and it may or may not be the transmission. I am taking it in today, but in the event that it would be something of that detriment, what are we with these worthless paid for warranties to do? Does anyone have any information on the Travelers Insurance? How are they tied in with GLWC? Any information would be greatly appreciated. Thank You.
The economical damage is terrible. I am a single mother of 2 young children and without a vehicle I cannot go to work. We live in Baltimore which is a very small town and we have no public transit. Also, I will not be able to attend winter quarter of school if I am not able to drive. I am sorry to whoever this is happening to, but I think if we all come together, something can be resolved.
I purchased a three-year warranty with this company. After the first year, I received a Chapter 7 Bankruptcy Notice. Luckily, I have never needed to use the service. Now, I'm left with two years of uncovered service. I paid $1500 for 36 months. Will I be able to recover the $1000 for the last two years? It was September 19, 2009 when I purchased the warranty.
I purchased an extended car warranty. Now, when I need to file a claim, I find out they are out of business. I lost the 1900.00 I paid for the warranty.
Called today to check my warranty and was told they went out of business a few months ago. Why is it I didn't received no type of notice that they were going out of business and what about the money I paid for the warranty. After reading most of your post, the dealer should have know that this business was shaky. Have tried calling the person that recommended this company but he has not returned my call. What happen and why no notice?
I purchased a used 2002 jeep liberty from Used Car World, Pittsburgh, PA in November 2009. At the recommendation of this dealer, I purchased an extended warranty from Great Lakes Warranty Corporation. Recently, I attempted to file a claim with Great Lakes for repairs only to find out that the Co. is no longer in business.
I then contacted Used Car World for assistance with this situation. Unfortunately, the dealer could not offer me any information other than to tell me that they were aware of this situation months ago. My question is: Shouldn't the dealer be somewhat responsible for the repairs and reimbursement of the warranty purchase amount?
To anonymous in Bridgeville dated October 18, 2010. I know your frustration, but some of what you posted is not accurate. Keith ** and John ** are the current owners of Great Lakes Warranty. They purchased it from Jim ** about 3 years ago. Neither Bill ** nor Robert ** are owners, so they cannot be held accountable for this. Bill ** has not been employed by Great Lakes since February of this year.
Robert has since opened a new warranty company and listed himself as the owner, with Keith ** and it is called Stonebridge Warranty. They have a website, so if you want to complain to them, go to the website and email them or call.
If you had a Great Lakes Warranty and it is unpaid, please call the bondholders (I think it is St. Paul Traveler's) and your state insurance commissioner. In many cases, these people went into States and they were not even insured in, or bonded no less, and warranted customers in those States anyway which is completely illegal. Someone from a State Department Office should look into their warranties, and business dealings because their business practices were highly unethical to say the least.
Through my research, the business was listed as being owned by Jim Fullerton, but I was told that John ** and Keith ** were buying out the business. In addition, Bobby ** and Bill ** were listed as owners through public records. The dealerships in our State are furious that they have left customers, and the dealerships, high and dry.
Is it duly noted, in many state lawsuits, that dealerships can be held liable for unpaid warranties (especially in cases of bonding). Several class-actions suits have been filed in the United States with bonded warranty companies, with the plaintiff's winning.
There is a scheduled hearing in Pittsburgh, PA at the US Bankruptcy Court House for creditors of Great Lakes Warranty on Friday, October 18, 2010 at 9:00 AM. The filing is a Chapter 7 dissolution under docket # **.
I took my wife's Honda in for some work today and we found out that GLWC is no longer in business. We still have one year left on her warranty and also one year left for the warranty I bought for my Avalanche. Now what? We both paid $1650 for our 4-year plan. We haven't had to use them before this. The Honda dealer wants $600 to repair the van. Luckily, it isn't something that will make the vehicle unsafe to drive but I'd like to get it taken care of. Does anyone have any info on what's going with these guys?
On Friday, August 13th, someone hit my parked car, so I took it to the shop to have it checked out. Turns out my transmission is shot and needs to be replaced at a tune of $4700. Of course I tried to contact Great Lakes, but there is just a busy signal on the phone and no web site to go to. That's when I found this forum.
Now I have no coverage. I basically gave away $1700 and what really angers me even more is that in NY you pay tax on the warranty price paid. What a scam. And it appears from this forum that there is no way for the consumer to know if they have a valid warranty until it’s too late. If any one is aware of any insurance company that will take over these contracts, I'd love to hear about it. I currently have a car that needs a new transmission. The warranty would have covered the replacement. If I would have known I didn’t have coverage, then I would have found another warranty elsewhere. Cost to repair the car, $4700. I paid $1700 for warranty. Taxes where $170 plus interest on loan. I can't drive my car. I have no money and no way to cover the repairs.
I purchased a 4-year warranty in 2008 for $1555.00. I took my car for warranty covered service yesterday and I was told that Great Lakes is no longer in business and I have to pay for the repairs myself (in excess of $500). I'm sure there are a lot of angry people out there experiencing the same shock when they try to get warranty repairs and some lucky ones who haven't needed repairs done yet so they don't know that they are not covered.
I bought a 3 year warranty on June 19, 2009 and found out the company went out of business on July 21, 2010. My car's ABS system needed repair and cost me $1500.00. It would have been covered under my warranty.
I purchased a 48-month extended warranty on a car in 2007 from Great Lakes Warranty Company and took car into shop to get an oil leak looked at. Here it is the AC and it is going to cost $900 to fix it, which should be covered under my extended warranty but Great Lakes apparently went out of business and never notified me, provided me with options or refunded money that I paid for the coverage. Now I have wasted more on this extended warranty and have to pay for the cost of the repair. I paid over $1000 for the coverage for the 48 months extended warranty and now a covered service is not going to be paid for costing me $900 right now. If any other repairs are needed in the next 2 years, who knows how much it is going to cost me?
Company had a claim they approved to pay in the month of June 2010 for the amount of 1775.05 for work done on my vehicle contract number 126564. I had work done on the vehicle prior to my contract expiring on 6/16/2010 and the claim was approved by great lakes claim department and I was told by Jack in the claims department that my reimbursement check would take 30 days to be reimbursed because the company was running behind in mailing out the reimbursement checks.
At that time my contract was expiring in less than a month and I was offered a new 2 year extension for the price of 1935.80 that I accepted. I was told that I had 30 days to review my policy and in that time period, I have tried to call numerous times the company or the sales associate Nathan to clarify some issues with my new policy and I have been unable to speak with great lakes and now today 7/22/2010, I find out the company has gone out of business and there is no way to communicate with anybody from the company. Claim for the amount of 1775.05 unpaid to myself and I have paid for this service and they sold me a non valid contract for the amount of 1935.80 for a new 2 year contract.
I own two warranties for my vehicles. One of which recently needed a replaced engine. The work and engine replacement was approved by GLW with an authorization number. I was told I should pay the mechanic up front and fax a copy of the receipt to them and my $1500 check would be processed and sent to me. After I did this, I called to confirm they received the fax and no one answered the phones. Apparently they have just closed up shop according to the internet. I did hear from another company that GLW was bonded by Travelers Insurance (a 25 billion dollar per year company) so it is possible that Travelers may have some liability in this case. I want to know how am I going to receive my $1500 and how about a pro rated reimbursement on my remaining warranties? I have 18 months left.
I used the website Consumer Automotive Research to get information about getting an extended warranty. They recommended the Auto Warranty Agency, and I got a Great Lakes Warranty policy. Now I just found out that Great Lakes just went out of business! How can a company sell another company that's just about to tank? Then after I researched more and I found out that, guess what, the Consumer Automotive Research is owned by Auto Warranty Agency. Maybe Great Lakes Warranty and the Auto Warranty Agency are all connected, trying to take as much money as possible before skipping town.
After 35 years of being in business myself, I would never advertise a product that I knew was bad, from a company that's on its way down the tubes! Now I can't get a refund because Great Lakes Warranty is gone. The Auto Warranty Agency people just tell me that everything will be fine, that insurance companies are involved, and all that. But what about my warranty and getting my car repaired? The people at the Auto Warranty Agency should stop selling Great Lakes Warranty, and tell people that it's out of business.
Now, I'm out $2400 for a warranty that the Auto Warranty Agency sold me from Great Lakes Warranty, just before they went out of business.
We purchased an unlimited mileage and a four-year warranty on parts and service when we bought a 2002 Mercedes Benz C230 on February 12, 2008. Recently, repair charges in the amount of $498 were not paid when submitted according to the company guidelines. The company has evidently terminated services. We paid $1,505 for services that we cannot receive.
I bought this extended warranty for my car--a 2005 Chrysler Pacifica. When I purchased it in April 2009, I paid $1,005.00. They have not paid any of my claims that they approved with authorization codes; I paid my deductibles. They will not take my phone calls. I have to leave a message and they will not call me back. The company that fixed my car, Car One, Inc., has gone to all efforts to collect payment from Great Lakes and have the same issues. I call every day and as of today, they are no longer in operation. Now, what? I need help!
I have been stressed, and Car One wants me to pay them. I don't have that kind of money that's why I bought the warranty--so I would not have to worry about it. I can't sleep and now, there are more problems with my car and I can't have them fixed. I just want my money back so I can pay what I have to pay Car One--that the warranty company will not pay and be able to purchase another warranty from another company.
The Great Lakes Warranty Corporation, which goes by the name AAAutoWarranty.com, claims to mirror the manufacturer's warranty. They quote on their website, "The policies mirror the manufacturer's warranty that originally came with your vehicle. They are designed to extend the original full factory warranty and in some cases, may even enhance it."
Yet, in the small (very small) print on the contract it says, that they "reserve the right to use rebuilt and or recycled parts for repairs solely at it's discretion." I paid $1,878 for a warranty from them. My first breakdown cost (by Dodge dealer shop) $1,930. AAAuto Warranty paid $577.28 because they demanded that Dodge only use after market parts. They also only pay $65 per hour labor.
My main complaint is false advertising, claiming to mirror factory warranties. There's no factory warranty that I know of requires the use of recycled or after market parts, nor will they restrict you to a $65 per hour labor.
Great Lakes Warranty Corporation Company Profile
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