Assurant Vehicle Service Contracts Reviews

9/22/2025 near midnight: Hit a curb and got two flat tires on passenger side. Having never used this new coverage, had to search through paperwork to find out how to get roadside assistance. Found a phone number, called, got an automated system. Hung up, called back. Got a person, Lawrence. Explained circumstances and that I have this coverage but don't know how to use it. He took some information and said towing is necessary because it's two tires. He asked where I wanted it towed to. Requested that he suggest a place. He did, Pep Boy on Elvis Presley Blvd. - 4 miles from my home. I said Okay. He arranged the tow and provided me all necessary info.

Was satisfied overall, only wish when purchasing the warranty that the salesman would have mentioned that there was limit on amount labor per hour that are covered. Purchasing bumper to bumper warranty with "max out of pocket" deducible of $100. Only to find out that warranty only covers $115 per hour for labor and in order to have a certified dealer to perform the work, it is hard to find anyone for less than $225 and hour. So, warranty in reality only covered little over 50% of the cost of repair. I'm grateful I had the warranty, but others may be caught off guard and be put in a bad situation. Ask that the company try to be more up front when selling a warranty, advising of the limitation of the policy. My total repair ~$2700 my out of pocket was ~$1200.

My transmission needed to be replaced, and the service department informed me that the oil cooler assembly would not be covered by the warranty. However, they also told me that it absolutely needed to be replaced so that tiny shards of metal that probably were in the current system would not be circulated through the brand new transmission that would be put on my truck. That made total sense to me. If I left the old assembly there, I would likely be bringing my truck RIGHT BACK in for another faulty transmission.

I had a hard time figuring out who to call at first, which was mostly the fault of the dealership where I purchased the warranty. However, once I finally got the right number and spoke with a representative, I had an amazing experience. A gentleman named Omar helped me, and he was incredibly kind and patient as I explained the issue I was having. Initially, they were trying to make me tow the car to a different dealership to have it repaired under the warranty. Omar stayed on the line with me as I called the dealership, spoke directly with the service advisor on my behalf, and negotiated for my car to be repaired there—and still be covered under the warranty. He even offered to help arrange a loaner vehicle without me even asking. He truly went above and beyond! I got disconnected from him at the end, but I hope this message reaches him so he knows how grateful I am for his help.

On 11/06 2024 I brought my 2019 Subaru Outback in to Redding, CA Subaru for my standard service. It was discovered that there was a leak in the timing chain seal and oil pan. To repair and replace the seals, I was told that the engine would have to be removed and the cost would be around $6,000. When I took a big gulp over the price it was discovered that I had purchased an insurance policy when I bought the car that would laps after 6,000 miles or six years. Since my car had less than 6000 miles and it was two months before the six year mark, the service agent submitted the claim for me. To make a long story short the insurance I purchased covered all of the expenses except my $200.00 deductible. I had forgotten about the purchase of the additional insurance but I am so glad that I did. I am not only satisfied with the repair but the communications that I received from Redding Subaru Service Department to keep me informed on a regular.

I bought a truck over the summer and the transmission recently started dropping into 1st gear while driving. I figured it was an obvious easy claim to get approved but after a week at the repair shop I was told it was denied due to "service repair documents were written in pen." This car has been meticulously maintained its entire life. I also noticed there is a previous claim on my profile that I did not initiate. The truck had an issue after purchased and was repaired by dealer apparently on my warranty. I am currently working with a warranty assistance attorney (who will recoup fees) and will continue writing negative reviews on all platforms for the dealer and Assurant sites until the claim is reversed and coverage honored. Warranty #** - Ryan **

Manny and James was the only ones we could get to come to the RV park we was stuck at and got us fixed up enough for us to get the RV trailer to their shop! They are professionals and have heart, which is a rare thing these days! They kept us informed to what was happening and gave us time to drive the almost 1,100 miles without complaints! I am so thankful that there are still good people and good workers in this world!! Thank you again, Manny and James for a job well done!

I recently tried to submit a claim for a sensor on my 2022 GMC Sierra. Before I authorized the dealership from completing the sensor work, I called and verified the sensor was covered under my package. Lisa (Assurant agent) confirmed on 11/3/25 and verified that yes, the sensor was covered. Today, Ignacio (another Assurant agent) was telling me that the information was incorrect and I was misguided, therefore I am responsible for any of the expenses to replace the sensor. He apologized for the incorrect information that was given to me and recommended that I write a review in hopes Assurant would take action to address the incorrect information.

I had my Ford Explorer in at the dealership for a warranty claim. Moon Twp Ford was able to get my vehicle in quickly and my extended warranty paid for both issues that I was having. I am very pleased, it was easy and efficient to get everything fixed! With the costs of parts so high, I am thankful to have a warranty so I have peace of mind!

My tire was damaged while driving. I went to the dealership with the spare tire on and was informed about the tire and rim plan that I had. The correct tire was in stock and installed on the vehicle as I waited. Everything went well in my opinion. Thank You.