Endurance Warranty Miscellaneous Reviews
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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They're good people and we get no hassle whenever I have a claim. I had a claim for the radio and Endurance took care of it. They're the real deal. I have already got four of my family members signed up with them.
Hi, William. We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you!
- The Endurance Team
Up until my very last claim, Endurance's claims process was awesome. But with this last claim, it has been a bit of a turbulent ride with them. I was told by one representative that the issue is covered by how the policy is written. Then when I spoke to another agent she said, "No, this is not covered." I was trying to explain to the lady that I know what I am talking about and a cylinder head cover and a valve cover are the same things. She said, “No, they're not,” and she was trying to argue back and forth with me. I was like, “I don't have time for this.”
Also, they were stating that if I didn't pay for a repair that my facility is telling me that the vehicle needs at this point, my engine would no longer be covered through my Endurance policy. That was a little wishy-washy. Now, I still don't know what the final say is going to be ‘cause my service advisor is going back and forth with Endurance right now. Other than this, it's been a breeze and Endurance has saved me a ton of money on repairs already. I don't mind paying the deductible because I know that my car is completely worth it.
I still tell people to get Endurance because I know what the other policies cover. Their plans are all good. They don't just cover repairs but a lot of maintenance items as well. With my policy, you get three free oil changes a year which is totally worth $100 a month. You also get a one-time brake pad replacement and a one-time battery replacement for the life of the policy. Even if my claim doesn't turn out in my favor, I still tell people that this policy has paid for itself tenfold already.
I had an issue with my BMW where it kept dying every single day with a new battery. It turned out the issue was the electric coolant pump that had a draw on it. Even when the car is off, it had the coolant pump turned on even though I don't hear it. They rooted the problem right at the dealership and Endurance covered it. The coolant pump alone was $900. Then the labor was another three and a half hours times $225 an hour. I'll pay a $100 deductible for that any day.
They also covered my oil pan gasket that was leaking as well as a valve cover. They gave me a discount on batteries and brake pads. The warranty has kept my car on the road. I have a 2012 BMW and it drives great. So, I wouldn't have been able to afford that repair, especially at that particular point in my life.
Wow, we are blown away by your positive words, Cassiano. We really appreciate the time you took to write such a detailed review and for recommending us to others. We're here for you anytime.
- The Endurance Team
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Endurance and Carshield's pricing is the about the same as far as the monthly payment. But with Endurance, I would pay for two years and receive five years of service. With CarShield, it was like, I just paid every month the same amount. There was no end. So in the five-year period, I would end up paying almost twice as much. I like that I could pay the warranty off in two years and still have another three years of service for the vehicle. They also gave me an additional 100,000 miles. If you are military, or a first responder or anything like that, you get an additional discount off the package. In addition, sometimes they're running specials like the customer appreciation special, where they give you $300 to $400 off. Mine was $300 off the actual cost of the policy as well.
The main reason I wanted the warranty was because of the high-end tech things I needed which included the navigation system, the voice assist, the park assist, the lane assist, the brake assist. There were too many things that could go wrong with my vehicle and everything when you're dealing with a computer or high tech is expensive. Just changing the radio and navigation is $2500. Endurance covers every single high-tech thing. Also, a lot of the other warranties that I looked at said they could use aftermarket parts or refurbished parts. I didn't like that and that's another reason why I chose Endurance. It's stated that they only use OEM parts for major things in the car. For the air conditioner, if that breaks, they are not using aftermarket parts. If the exhaust system or something happens with that, they're not using aftermarket either and that's in writing.
My warranty covers seals and gaskets. It doesn't have to be that something else is causing the issue. With other warranties, they cover seals and gaskets only if it's part of another repair. The warranty is beneficial. Within five years, I would get my money back from the policy. If something were to happen, and I totaled the car or sell it, I can always cancel the policy and it would be prorated.
The package that I have encourages me to get the maintenance done on my vehicle, and it gives me discounts on different things. I get a $50 credit towards oil changes. I also got a set of wiper blades for free. They give you different things toward the different intervals of the servicing that you're supposed to get as well. I read my policy line for line and I called them when I wasn't sure what different things meant. They were very helpful. If the rep didn't know the answer, she got a hold of someone else and gave me the answer I needed. My policy is a great deal. We purchased the car for my son and the monthly payment is low enough that he can pay that in two years because we wanted to teach him responsibility. It worked out and they're flexible with the monthly payment.
Erica, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
I was under the impression, when I got this warranty, it was more of a bumper-to-bumper warranty. The way the salesman explained it to me made me think that I had full coverage on my Chevy truck, and I thought I would never have to touch anything on this truck. I can understand normal wear and tear, but when my first problem happened with the truck, and I was talking to Endurance, apparently, I didn't have the coverage I thought I had. So, there are things that aren't covered that I thought would be covered.
Endurance gave me the book to read, and I never read it. I’ve had it for so long, and with my Dodge, nothing ever went wrong. I bought it new in 2012, and it had a three-year factory warranty. I knew I was coming to an end and figured I'd better protect myself. I started looking at extended warranties and ended up calling Endurance. It sounded like something I wanted, so I went with them and I’ve had it for quite a while. The extended warranty has been very good because I think I bought a lemon. I’m having multiple problems with my Chevy truck, and it’s only got 30,000 miles on it. It's a 2019 Chevy High Country, which is the top-of-the-line truck that Chevy makes, and it was $70,000 when it was new. I should have kept my Dodge.
When my passenger window wouldn’t go up, I took my Chevy truck in and the dealership called the insurance company. They had to get the okay from Endurance before they can look at the car. They said, “Go ahead and fix it,” and within two days, I had my truck back and the dealership charged them $500 for the repair. Endurance was fantastic. I paid a little extra, but I got zero deductible, which I really like. One time though, it took them a while to get their appraiser out there when the power steering went on the truck. It turned out to be $2,500 in repairs.
I can understand if they have to send their appraiser out to look at it to make sure the auto place isn’t ripping them off but the truck sat there for quite a while and the the dealership wouldn’t give a loaner. They said, “Well, that’s up to your insurance company.” I thought I would get a loaner, but I didn't. Other than that, I've been perfectly happy. If there were more stars, I would give it to Endurance. Within the last three months, they have dished out close to $4,000 in repairs at the shop. New trucks are absolutely ridiculous. You can't even put new pads on a truck without going to some kind of system because everything's electrical. Now, I'm having problems with the brakes, and I'm afraid it's gonna have to go in again. I hope Endurance doesn't drop me.
Hi, Richard. We're so happy to hear that you love your coverage plan with Endurance and are grateful that you took the time to provide us with feedback, it helps us to improve service for everyone!
We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
I like Endurance, and I don't have any complaints at all. A friend of mine recommended Protect My Car, but then I was doing my research and spoke with both of them. That was close to Christmastime, so I knew there were lots of sales that will be going on around that time, so I decided to look into it. I found Endurance had a plan better, because they also help with maintenance on the car. They also cover a higher mileage than Protect My Car. Even though Endurance was a bit more expensive, I preferred the length of time I'm covered, which is five years compared to four years with the other company.
The representatives were awesome, and they were very polite, helpful, and not pushy. Protect My Car was extremely pushy. When I said no, they still tried to get me to sign up. I already signed up with Endurance and I'm very good at saying no, but the sales guy was very good and knew what he was doing. He was able to get me to sign up again with them just to try it out. After signing up, I thought, "Oh, my God, no. What the hell am I doing signing up for two?" So I called and I canceled and they're refunding me back my money.
I don't regret going with Endurance. I noticed that my car was jerking and there was no problem or check engine sign. At some point the same week, the check engine light came on then went off again. I took my car to the dealership to do the overall maintenance, my oil change and tire rotation. I said, "By the way, there was a check engine light that came on and it went away the same week, and I hope you do check it out."
The dealership checked it out and the guy said it was a transmission issue. They worked with Endurance, and Endurance did everything and fixed my car. They put in a new transmission, and I was blown away, 'cause one, I didn't know that something like that will be coming on to me. Two, the Endurance company worked with the dealership directly. I didn't even have to lift a finger. The dealership told me how much I needed to pay, I paid it, and everything was done.
Hi, Emily. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.
- The Endurance Team
The Endurance policy is expensive but it seemed like it covered more. It’s $4,300 but my daughter had to have a warranty so I figured pay it by the month or pay it out of pocket and I wasn't paying any more out of them. She had a 2014 Chevy Cruze and I’d fix one little hose and then another hose would break or a joint would break or I had a crack in the antifreeze reservoir tank. Then the water pump went. It was constantly issues with that car. Now it’s resolved because there are no more parts to fix. I had everything replaced. I got tired of it.
I was comfortable going into the program with Endurance. I got burned on a warranty that I had bought before for one of my cars. I never used the warranty and it was almost $3,000 that got tied in when I financed the car. I never had to use it but when I made the last payment on that warranty, it was done. It was null and void. They screwed me over. So I had to fight and they paid a portion of it finally and then the dealership cut in, but I still had to pay 300 and some dollars just to get the work done. The first time that I have any kind of mess with this warranty or any other warranty, I will find somebody else.
I told the rep from Endurance that I was thinking on paying on this for three years. I asked the rep if it’s going to be null and void if it gets paid off early or if I go the full three years, and my daughter is not at 100,000 miles. And he said that even after the last payment, I’m still going to be covered. I said that I just wanted to make sure and he said that I’m guaranteed for three years or 100,000 miles.
On the phone, the rep was very knowledgeable and spent time with me. It wasn't five minutes and done and over with. I paid at the time of but he told me I had 30 days to cancel. He gave me all of the email documents that I had to print, which was substantial, but it is what it is. And I understood that concept. Then when I read through everything, he verified everything that was in the paperwork. So, to recognize and to be able to touch point on key information that's needed in order to sell these policies, he was very much on point. Everything that he said, I could confirm in the paperwork and the emails that I received.
Steven, Thank you so much for taking the time to share your experience with Endurance! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
- The Endurance Team
One morning, I went to start my car to take my children to school and the car wouldn’t click over. I called Endurance and they told me to have the car towed to the closest Kia dealer. They provided the tow service then they came and got the vehicle. They dropped it off at the Kia dealer and it took about two days to get the diagnosis back. They were able to start the claim and provide a rental. But they fixed the problem within that second day, so there wasn't a need for a rental.
The communication was good with Endurance. The only downfall was I had to take two days off of work since without the vehicle, I didn't have a way to get to work. Also, I didn't like that you have to have a claim before you can get a rental. I'm a single mom and you can't get in a two truck with three kids since there's only a seat for another person. It was hard to get around and I had to wait for them to make the claim. And when they made the claim, the vehicle was already repaired. But it was great that they were able to fix the vehicle and I didn't have to pay the 600 and something dollars needed for the repair and labor. Having to pay a $100 deductible was very convenient because as opposed to paying 800, everybody would rather pay 100. I'm happy with the services that I have and I'll continue being a customer of Endurance.
Signing up with Endurance was quick and easy.
Endurance called and made a couple of offers that seemed to be reasonable. They lowered the price a couple of times to what my budget could handle. They didn't seem to be too high pressured, which normally makes me wanna run the other direction. We had nice communications. However, I would like them to quit sending me emails. They keep sending me emails almost every other day to sign up when I've already signed up with them. They also sent me an email last week that said they were gonna upcharge. When I called them and asked why they were sending me a deal for an upcharge, the rep said it was not for my account and not to worry about it.
I spoke with Kim ** and she was very professional and helpful. Really excited about having Endurance coverage. I was skeptical at first but she helped take the skepticism away and ensured that endurance is great company.
I got an extended warranty about a year ago. They denied my claim, I cancelled the warranty and they have not issued a refund. I am about to go to my credit card and start disputing. The CS treat you like you're dumb and don't know anything. It's not worth the hassle.
I just signed up with Endurance a month ago, and it was quick and straight to the point. There weren't any questions left unanswered, and the reps were professional.
The representative I had with the initial setup was very knowledgeable in what Endurance had going on, and I was able to sign up within 15 minutes. The person I talked to was very personable and sufficient at what they were trying to do. The only problem I had was they told me they would mail me a paper copy of my contract, and they never did. However, they were able to email me a digital copy. Overall, Endurance made it very easy to sign up and get everything handled. There are no hiccups as long as you have your registration with you and you know the mileage of your vehicle. The price is also very nice for what is covered on the vehicle.
The reps explained things well, but I am a little bit disappointed with what I got compared to what I thought I was getting. When I looked at the policy, the one that was sold to me does not cover ball joints and to me, that would be an item that would be covered on the most any of Endurance's plans, even the more basic plans. One thing they could do is text people or send them on the cell phone a brief summary to look at while they're talking about it. 'Cause some people see things better and some people are better to hear things told to them. It's best to have both, to see and hear at the same time. Other than that, the sign-up process was easy 'cause I have a charge card and that's all it takes.
I recently had a problem, and I brought it into the dealer, and they took care of it. It was under warranty. It turned out it was not the catalytic converter but just looking at that for example, if that had been the catalytic converter, I would've been screwed. Endurance doesn't cover that as far as I know.
Endurance did really well with my claim. When the car was repaired, $100 was all I had to pay and the rest of it was paid by Endurance.
I was very satisfied with the signup process with Endurance. I specifically asked the rep certain things that he said were covered and he specifically said they were.
Signing up with them was a great experience. The rep was professional. I'm very pleased with Endurance so far. They were very responsive.
I had a good experience signing up with Endurance. But the person signing up the clients could be a little bit more clear about the one month waiting period because that caused some problems on my end. When I took my car in, the policy didn't go into place. Endurance denied my claim and I didn't know why. Before they denied my claim, they had an inspector come out. But the inspector couldn't hear the noise that was reported, and that the mechanics at the dealership found were wrong, they denied the claim for that as well.
My 2005 Scion is covered with Endurance. I'm only a customer now for one month and I've had no claims but as far as the sign up policy, description of the program, and what it covers and so forth, if I'm planning to keep the car for a while longer, I thought it sort of makes it like having a new car without having to buy a new car. I did receive some discount for signing up. It was $300 off.
Signing up with Endurance was all right, but I didn't know they had a fee to sign up. They charged me $130. I thought that was going in with the payment for my warranty insurance.
Everyone that I had spoken with with Endurance was on point and nice. The customer service skills are wonderful. Because when I first did it, I haven't made the payment. But the young lady saved everything and told me that once I called back to make payment, everything would already be there. I would refer anyone to Endurance before anything.
Purchasing the warranty was very straightforward. So far, they're great.
When I was looking around, Endurance turned out to be the cheapest, but I still get the same thing. I only have one problem with them and that was getting a copy of the physical policy and not on the telephone thing. It took me a long time to get a paper copy.
I got a 2011 Prius and it's covered with Endurance Auto Warranty. But they don't cover those expensive batteries in all the hybrid cars. So, if I find another company that will cover that, I will switch. But I liked the sweet little gal I talked to. She was very polite.
The signup was easy and the cost is not bad, with all that it covers.
Everything was wonderful with Endurance and the price was reasonable.
The sign-up process was misleading. I was charged a $20 fee that I didn't know I was being charged until I got my credit card statement. I was never able to get back to that representative and it was never remedied. The people were like, "That's the one-time activation." I said, "It'd had been fine if she had told me about it, but she didn't."
They wanted me to get something that was long-term. I got a six-year plan. I wanted to pay this thing off in one shot but the Endurance rep said, "No. You should do it for at least a year." I said, "Fine." It was $450 a month. She went over the coverages. But the one thing she did not go over was that they wouldn't pay any more than the retail value of the vehicle or the damages, whichever is less. Then when I got my contract, it said it'll be the less of the value of the car, which is in the vicinity of $50,000 and or $10,000, whichever is less.
That made me go, “I'm paying over $5,000 for $10,000 of coverage?” I called the company. The rep said, “Unfortunately, that's what it is.” I said, "What would you advise? Should I just drop it?" He said, "What I would do is since it doesn't cost anything to extend the payments out, I would go for three years. It's still gonna cost over $5,000, but it will go for three years. That way there you might have something that happens relatively quickly.”
I was still debating about dropping it. I didn't. After talking with my brother, he was looking at his contract and he said he has $50,000. So I called them back. I said, "I'd like to increase that amount of the maximum amount." They said, "You have to stop this, lose all the money that you paid and start a new one with a new waiting period.”
The rep was really good with his knowledge, answering my questions and explaining to me. I'm satisfied with everything they gave me. I love my payment plan. It's not expensive.
I tried Endurance and when I tried to get my car serviced, they wouldn't pay for the repairs because there was a discrepancy in the mileage. I asked, "Well, how would I know if there was a discrepancy in the mileage if no one called to tell me?" They said, "We don't know anything until you take it to the dealer and they give us the mileage." So, I was in a policy that I couldn't use. I had spent my money and they had to rewrite another policy. I had to start all over again which was crazy and unprofessional. The second rep was good but I'm really leery about Endurance at this point. I had to pay $3,000 to get my car repaired and that defeated the purpose of me having this warranty. It's like I lost the money both ways and they are not gonna reimburse me the $3,000 that I spent.