Endurance Warranty Miscellaneous Reviews

Up until my very last claim, Endurance's claims process was awesome. But with this last claim, it has been a bit of a turbulent ride with them. I was told by one representative that the issue is covered by how the policy is written. Then when I spoke to another agent she said, "No, this is not covered." I was trying to explain to the lady that I know what I am talking about and a cylinder head cover and a valve cover are the same things. She said, “No, they're not,” and she was trying to argue back and forth with me. I was like, “I don't have time for this.”

Endurance and Carshield's pricing is the about the same as far as the monthly payment. But with Endurance, I would pay for two years and receive five years of service. With CarShield, it was like, I just paid every month the same amount. There was no end. So in the five-year period, I would end up paying almost twice as much. I like that I could pay the warranty off in two years and still have another three years of service for the vehicle. They also gave me an additional 100,000 miles. If you are military, or a first responder or anything like that, you get an additional discount off the package. In addition, sometimes they're running specials like the customer appreciation special, where they give you $300 to $400 off. Mine was $300 off the actual cost of the policy as well.

I was under the impression, when I got this warranty, it was more of a bumper-to-bumper warranty. The way the salesman explained it to me made me think that I had full coverage on my Chevy truck, and I thought I would never have to touch anything on this truck. I can understand normal wear and tear, but when my first problem happened with the truck, and I was talking to Endurance, apparently, I didn't have the coverage I thought I had. So, there are things that aren't covered that I thought would be covered.

I like Endurance, and I don't have any complaints at all. A friend of mine recommended Protect My Car, but then I was doing my research and spoke with both of them. That was close to Christmastime, so I knew there were lots of sales that will be going on around that time, so I decided to look into it. I found Endurance had a plan better, because they also help with maintenance on the car. They also cover a higher mileage than Protect My Car. Even though Endurance was a bit more expensive, I preferred the length of time I'm covered, which is five years compared to four years with the other company.

The Endurance policy is expensive but it seemed like it covered more. It’s $4,300 but my daughter had to have a warranty so I figured pay it by the month or pay it out of pocket and I wasn't paying any more out of them. She had a 2014 Chevy Cruze and I’d fix one little hose and then another hose would break or a joint would break or I had a crack in the antifreeze reservoir tank. Then the water pump went. It was constantly issues with that car. Now it’s resolved because there are no more parts to fix. I had everything replaced. I got tired of it.

One morning, I went to start my car to take my children to school and the car wouldn’t click over. I called Endurance and they told me to have the car towed to the closest Kia dealer. They provided the tow service then they came and got the vehicle. They dropped it off at the Kia dealer and it took about two days to get the diagnosis back. They were able to start the claim and provide a rental. But they fixed the problem within that second day, so there wasn't a need for a rental.

Signing up with Endurance was quick and easy.

Endurance called and made a couple of offers that seemed to be reasonable. They lowered the price a couple of times to what my budget could handle. They didn't seem to be too high pressured, which normally makes me wanna run the other direction. We had nice communications. However, I would like them to quit sending me emails. They keep sending me emails almost every other day to sign up when I've already signed up with them. They also sent me an email last week that said they were gonna upcharge. When I called them and asked why they were sending me a deal for an upcharge, the rep said it was not for my account and not to worry about it.

I spoke with Kim ** and she was very professional and helpful. Really excited about having Endurance coverage. I was skeptical at first but she helped take the skepticism away and ensured that endurance is great company.

I got an extended warranty about a year ago. They denied my claim, I cancelled the warranty and they have not issued a refund. I am about to go to my credit card and start disputing. The CS treat you like you're dumb and don't know anything. It's not worth the hassle.

I just signed up with Endurance a month ago, and it was quick and straight to the point. There weren't any questions left unanswered, and the reps were professional.

The representative I had with the initial setup was very knowledgeable in what Endurance had going on, and I was able to sign up within 15 minutes. The person I talked to was very personable and sufficient at what they were trying to do. The only problem I had was they told me they would mail me a paper copy of my contract, and they never did. However, they were able to email me a digital copy. Overall, Endurance made it very easy to sign up and get everything handled. There are no hiccups as long as you have your registration with you and you know the mileage of your vehicle. The price is also very nice for what is covered on the vehicle.

The reps explained things well, but I am a little bit disappointed with what I got compared to what I thought I was getting. When I looked at the policy, the one that was sold to me does not cover ball joints and to me, that would be an item that would be covered on the most any of Endurance's plans, even the more basic plans. One thing they could do is text people or send them on the cell phone a brief summary to look at while they're talking about it. 'Cause some people see things better and some people are better to hear things told to them. It's best to have both, to see and hear at the same time. Other than that, the sign-up process was easy 'cause I have a charge card and that's all it takes.

I recently had a problem, and I brought it into the dealer, and they took care of it. It was under warranty. It turned out it was not the catalytic converter but just looking at that for example, if that had been the catalytic converter, I would've been screwed. Endurance doesn't cover that as far as I know.

Endurance did really well with my claim. When the car was repaired, $100 was all I had to pay and the rest of it was paid by Endurance.

I was very satisfied with the signup process with Endurance. I specifically asked the rep certain things that he said were covered and he specifically said they were.

Signing up with them was a great experience. The rep was professional. I'm very pleased with Endurance so far. They were very responsive.

I had a good experience signing up with Endurance. But the person signing up the clients could be a little bit more clear about the one month waiting period because that caused some problems on my end. When I took my car in, the policy didn't go into place. Endurance denied my claim and I didn't know why. Before they denied my claim, they had an inspector come out. But the inspector couldn't hear the noise that was reported, and that the mechanics at the dealership found were wrong, they denied the claim for that as well.

My 2005 Scion is covered with Endurance. I'm only a customer now for one month and I've had no claims but as far as the sign up policy, description of the program, and what it covers and so forth, if I'm planning to keep the car for a while longer, I thought it sort of makes it like having a new car without having to buy a new car. I did receive some discount for signing up. It was $300 off.

Signing up with Endurance was all right, but I didn't know they had a fee to sign up. They charged me $130. I thought that was going in with the payment for my warranty insurance.

Everyone that I had spoken with with Endurance was on point and nice. The customer service skills are wonderful. Because when I first did it, I haven't made the payment. But the young lady saved everything and told me that once I called back to make payment, everything would already be there. I would refer anyone to Endurance before anything.

Purchasing the warranty was very straightforward. So far, they're great.

When I was looking around, Endurance turned out to be the cheapest, but I still get the same thing. I only have one problem with them and that was getting a copy of the physical policy and not on the telephone thing. It took me a long time to get a paper copy.

I got a 2011 Prius and it's covered with Endurance Auto Warranty. But they don't cover those expensive batteries in all the hybrid cars. So, if I find another company that will cover that, I will switch. But I liked the sweet little gal I talked to. She was very polite.

The signup was easy and the cost is not bad, with all that it covers.

Everything was wonderful with Endurance and the price was reasonable.

The sign-up process was misleading. I was charged a $20 fee that I didn't know I was being charged until I got my credit card statement. I was never able to get back to that representative and it was never remedied. The people were like, "That's the one-time activation." I said, "It'd had been fine if she had told me about it, but she didn't."

They wanted me to get something that was long-term. I got a six-year plan. I wanted to pay this thing off in one shot but the Endurance rep said, "No. You should do it for at least a year." I said, "Fine." It was $450 a month. She went over the coverages. But the one thing she did not go over was that they wouldn't pay any more than the retail value of the vehicle or the damages, whichever is less. Then when I got my contract, it said it'll be the less of the value of the car, which is in the vicinity of $50,000 and or $10,000, whichever is less.

The rep was really good with his knowledge, answering my questions and explaining to me. I'm satisfied with everything they gave me. I love my payment plan. It's not expensive.

I tried Endurance and when I tried to get my car serviced, they wouldn't pay for the repairs because there was a discrepancy in the mileage. I asked, "Well, how would I know if there was a discrepancy in the mileage if no one called to tell me?" They said, "We don't know anything until you take it to the dealer and they give us the mileage." So, I was in a policy that I couldn't use. I had spent my money and they had to rewrite another policy. I had to start all over again which was crazy and unprofessional. The second rep was good but I'm really leery about Endurance at this point. I had to pay $3,000 to get my car repaired and that defeated the purpose of me having this warranty. It's like I lost the money both ways and they are not gonna reimburse me the $3,000 that I spent.