Endurance Warranty Coverage Reviews
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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The rep could have done better as far as explaining other tiers of coverage besides just the top one. He sounded like he was in a rush when he called me. He said, “I don't know why you’d want anything but the Platinum.” I said, “I would like to hear the options, but okay.” I liked the cost.
The rep I had was very fast and responded the next day or so. I went with Endurance because of the coverage and the options that they have. The price was competitive too. I wanted to have as much coverage as possible. My cars are BMWs with expensive maintenance. I wanted coverage mostly for the powertrain and transmission. Endurance has some options for the suspension, exhaust, stereo, and AC. I'm very satisfied. Customer service was very friendly, they follow through, and it was an easy process. My boss bought a used Audi so I recommended to him to get an extended warranty and I gave him the contact and the website for Endurance.
I liked what the coverage with Endurance was, so I bought it. It was fine with their customer service.
Customer service was wonderful and the purchase process wasn't very long. The coverage option I got would cover more the things that I thought would go wrong with the vehicle. It was a great experience.
Setting up my coverage online was very easy. I didn't have any issues understanding the terminology and just understanding what the next steps were once I got in their site. What is like is the replacement of key fobs. I have one that is not working correctly and I need to get it replaced. But I wanted to get something a little more than 100,000 miles coverage. Endurance offers it but the cost is a bit more than what I was willing to pay. If they decreased the cost a little bit, I would have gone with a higher mileage warranty on the vehicle.
The coverage is very valuable especially if you do a lot of travelling. I bought my truck to tow my RV. Things break and I needed to have a means to get it fixed. Endurance's warranty was low cost from a copay perspective and no matter where I went, I could get coverage to get the vehicle fixed.
I had a previous warranty and they failed us to meet our needs. I checked online and Endurance came up as being one of the top companies to go to. They were clear on what the coverages would be, explained it all, and explained what the cost would be and what it would be covered. I was very comfortable with what they shared with me. For those looking for extended coverage, know the reputation of the company you're dealing with and that they will stand behind the promises that they make. Endurance has that reputation and that was very strong for me. My previous one that is a named company did not do that and so they cost me a lot of money in that respect.
Called to have my name removed from their mailing list and the rep refused to acknowledge that I did not want coverage. Very bothersome company and borderline scam. Stop harassing people. Stop wasting paper. If I wanted your ** "coverage" I would have done so on the first attempt out of 200 "last chance" attempts.
My experience with the sales rep was a 10. Endurance is a good coverage. It’s worth the payment. What it’s charging is very affordable.
I’ve only had Endurance for a few months and everything seems to be going pretty well. They had the best price and coverage than most of everybody.
I have a car that needed some warranty on it and Endurance had better coverage than I was looking at. I signed up over the phone and it was quite interesting and easy.
I brought a 2014 Nissan with very low mileage but I was still concerned about warranty coverage and Endurance stood out to me. So when I called my first experience wasn’t the best but another customer service representative made everything right. That’s all we as customers want! I would recommend Endurance to others.
The sign-up process went really well. But when I tried to file a claim for my wife's car, there were so many issues that it’s become a problem in my area. The biggest thing is where I live and the maintenance rate is higher than what Endurance will normally cover. My wife pretty much gave up on the claim and just took the car to a shop to get it done. We were already waiting three days and I already had a rental car for a day and Endurance didn't even do the coverage on that.
I was trying to call Endurance and try to figure out what was wrong with a claim and what was going on. They just told me to talk to a manager if I was still having those issues. But the car company that I was with pretty much told me that they were not going to accept Endurance anymore because of the issues they were having, not just with me, but with the other claims that they were going through with them. My wife's car is now fixed. But I had to pay all the charges on it.
I was looking through my Carshield policy and I didn't see the initial coverage that I thought was being covered like brakes and minor stuff. I cancelled it and went with Endurance. I went over what was covered with a fine-tooth comb. Customer service was very helpful and they allowed me to do partial payment for the initial payment. An extended warranty is a safety net. I haven't had to use it but I don't know what's gonna happen this winter. I purchased the car a couple of months before I signed up with Endurance.
The rep told me some things that I didn’t know about in my initial research. You should know what the process and the steps are when you go in for repair, if it's necessary and she appeared to be very knowledgeable on that step-by-step process in the event of having to make a claim. She also told me about the extra coverage that would cover things like the electronics in the vehicle and the screens, in the event of trouble. So she went over what was covered in the initial policy and then what was not covered, but could be additionally purchased. Also, she went over the particulars of the coverage itself, which was good to know. She let me know that when I get the actual policy, I would be able to read over it and had set so many days to actually agree to it. When I looked over it, it was exactly what she said. I told her she was a good salesperson because she got me to purchase an additional portion of coverage. It was an excellent experience.
I wasn't looking forward to having any type of claims needing to be done anytime soon but she made me feel confident in the coverage with Endurance over some other ones that I contacted. I recommended some people already and I haven't even used the service yet. But on the flip side of all of these, I had to put a pause on the service because someone totaled my vehicle so I called in a few days after the accident and let them know. The person was helpful enough as they said that they would do that and when I get another vehicle, I just have to call back and transfer the policy from the destroyed vehicle to the next one.
Took care of me personally without having to hand me off to another. Got the VIP service and the premium policy. Agent was clear and explained the coverage, asking the right questions and made sure I understood.
I wanted the bumper-to-bumper coverage. I ran the numbers, and I liked Endurance's cost over time. There's not a whole lot of difference between the premium packages as far as the coverage. So then, it boils down to the confidence you have in the person you're talking to as far as what they're saying, and the cost. As far as Endurance's customer service, I'm kind of somewhat savvy so I completely understood everything they were saying. They answered the questions just like I hoped they would.
The coverage for Endurance is way better than the other provider. My experience with Endurance outside of getting a policy is very limited but the reps are great. When I was deep diving and looking around and I had questions, they were able to help me out.
The coverage from Endurance seemed a little bit wider. However, I almost did not go with them because of the reps that were calling me every time to follow up. I never got the email with the exact description. Someone sent me one file at the beginning, and then the other person who told me for another package of insurance would never send it. They put me to a point where I questioned if this was a scam. I did a bunch of phone calls and when I was close to decide, I told them that I would not spend my money without having an idea what I'm putting so I needed a file. They sent me the full descriptions and I decided that it was worth it and a good package. Then I got an email from a company that collects the Endurance payment. They sent the instructions, username, and temporary password, however, it doesn't work. I'm pretty flexible with the internet, set up my account, and do the auto-pay. Now, I got to plan a time to deal with that.
The rep was great and he answered all my questions. I still haven't gotten my policy. Other than getting the policy in the mail, everything was fine. Their warranty is $2 or $3 a month more, but offers so much more coverage.
Everybody was friendly, responded when they said they would, and gave me the time to check into things. It was very favorable. I was looking more for coverages when I had my questions, and they able to answer all of them. One of the things that was really frustrating was I started my inquiry online and that opened up a can of worms. It had nothing to do with Endurance though. I went through the consumer deal, got calls four times a day from all these prospective companies, and that got old. If I were to do it again, I would contact the company personally.
I called Endurance and the representative was very nice. The quote was reasonable but I wanted to shop around. Then the representative called the manager and he gave me a better deal, and I went with Endurance. It was relatively a painless process. When I spoke to the two representatives, they made me feel comfortable with the level of coverage and what was included.
Usually, the cars that I buy have their own coverage or the companies provide whatever the dealership provides. My coverage with Endurance was very close to that. The rep was very nice when I signed up and had excellent professionalism.
I had a bad experience with my previous warranty. I did a search on Endurance and reviewed their history and the information that was provided was fair enough for me to accept them. The rep was knowledgeable. I asked specific questions about the policy and what the coverage would be and his answers met what my needs were. The plans were little pricey especially for people that are on fixed incomes. I realized that it’s inflation time, but even so, for some people that need their vehicles, the prices are a little high.
I had a really good experience with Endurance and would recommend it. The gentleman on the phone was very cordial. He seemed to explain pretty comprehensively what would happen. I didn't feel high pressure like you do with some of the car coverage companies. The cost is a little bit more than I wanted to pay, but it's going to be worth it if everything pans out, that it's reputable as my research shows.
In going through the options, the rep treated it like a tiered type of thing. Endurance has so much coverage under this and that and how many miles I have to drive or what would cost me per mile. It was easy. Also, I liked the price.
Called for a QUOTE on a car warranty and it seemed that they had it all figured out which warranty package was best for me at this certain price, before I let them know what I wanted and then started to sign me up. Whoa Nellie, I told them that I was interested in less coverage with a smaller price per month and so they went down one size package at a reduced price and then started again to sign me up and they absolutely did not want you to get off the phone before they had a commitment from you to purchase this NOW! They need to slow down and let the consumer talk about what they want first and not ram a select package in their ear. They probably operate on a commission base pay.
I registered on ConsumerAffairs and I was getting phone calls right away. With the three companies that offered, the one I answered was Endurance and I went with the lady. I might have been able to get it a little cheaper but the purchase process was satisfactory. It was very smooth and straightforward. It was a good experience for me. The lady was very kind, informative and gave me the information I needed and wanted. As it turned out, the extended warranty that I had purchased when I purchased the car ended in May and I was totally unaware. I lost my husband this year, I'm a single woman and I'm 77 years old. I need to have the coverage to know that my car is covered in case of anything happening. The car only has 48,000 miles on it and the lady said that they were gonna treat me like a brand-new car.
I loved dealing with the guy from Endurance. He broke down every section for me such as what’s covered and their two different plans. He was very knowledgeable about the company, which I appreciated and what made me buy it. He made it where I can afford it every month. Purchasing the coverage was very easy. He asked for my VIN number and how much miles I had.
The rep was very helpful and the experience with Endurance has been positive so far. I know that I'm covered so that gives me a sense of peace of mind if something major goes on then I do have coverage. I'm hoping that I don't have to use it. But if I do, then at least I have that which could help me.
The rep handled my questions and concerns about coverage real well. He even answered questions I didn't ask. He was a real professional and knew all about it. And he let me go online and read it and then called me back a little later that day. He didn't push me.
The reps from Endurance were both professional and I had no problems with them. They were very knowledgeable. They were able to tell me everything that was involved in the plan, what was covered and what was not. So, I felt good talking to them. People need to know the amount of coverage of the plan that you’re getting to make sure you get one that fits your budget and needs. The reps ran through three different plans with me and I was able to make a choice. I knew which one I needed. I'm happy that I'm now getting my Malibu covered for that policy.
Endurance may be a little expensive but it was worth it. I got a good plan for the coverage for our vehicle. The experience was good and everything about how they communicated with me was great. Everything was on point.
I work with a lady who has Endurance on her truck. Replacing the entire motor on her truck, she only had a $100 deductible. When I decided to go with Endurance, they were not real happy. They asked me about my car mileage, VIN number, etc. Initially, they were going to enroll me in their premium package which was gonna be 140 and some dollars a month and it covered everything right down to spark plugs. I don't need all of that and I explained that to them. I can change my spark plugs.
I was mainly concerned with the major components, the drivetrain, transmission, engine, etc. They customized the policy, and that brought my payment down to $113 a month. I was really pleased about that. To know that if my transmission or engine goes, it’s gonna cost me $100 deductible, and that is extremely important to me. It makes me feel very secure that I don’t have to one day come up with $3,000, $4,000 that I don’t have for major car repairs. One other very important thing is this is a five-year policy with Endurance while the other one was month-to-month. Another reason why I went with Endurance is I will pay this premium for two years but I get five years of coverage.
Purchasing the coverage went fine. The rep answered all my questions. I broke up the payment. I paid 100, and then they collected the difference on October 1st. The only thing I don't really understand is how the billing goes. I don't know if I get a bill in the mail. I don't know if it automatically comes off the card I used. I did all that stuff over the phone with them but then I didn't hear anything from anybody for a couple of weeks. I still haven't even received any paperwork in the mail. But I would recommend Endurance. The coverage seems great.
The rep laid out the coverage. She was very succinct and correct. Endurance has the ability and desire to make it right for the customer, as opposed to figuring out a way around it.
Endurance had the best coverage and best process to file claims. Making payment was easy as well. I just haven't filed any claims yet. It's still new.
Endurance was the first company that accepted my vehicle. The customer support and coverage are great. They cover me for my oil changes. I buy my own oil and they cover that too. But I haven't received the welcome package.
The Endurance gentleman was from the Chicagoland area and he seemed very knowledgeable. I spent a lot of time going over everything so I would understand what and how to file and what was covered. I had in mind a full coverage for the Cadillac and I’m going to get coverage on my Suburban but that's going to be limited.
Endurance's price was right along with everybody else as far as not being too expensive or cheap. Their service agreement covered a little bit more and over the lifetime of the warranty, it seemed like a better plan. I really wanted something that would cover the drivetrain of the vehicle, mainly just for when I'm on the road, which is once or twice a year. The rep from Endurance was very professional and answered all my questions and told me a few things that I didn't think about asking as far as their coverage.
Based on a series of reviews, I contacted Endurance and their reps were very good. They explained the coverage to me and it made me think that I should sign up. So, I did and so far, everything's seems to be good.
I did research and it seemed Endurance's plan and policy was decent. I haven’t used it as far as the coverages but I stay with Endurance because my experience so far as been okay.
Endurance ended up gaining my business only because they were competitive in the online search. The Endurance people did a good job of putting on the website because I wouldn't have known about them because I was just searching for another auto warranty company. The other auto warranty company that I looked into is a pass-through but Endurance pays the people that do the work. The rep explained the parameters of the coverage. In reality, it covers a bunch of things but I don't know what it doesn't cover. Including that information would be more helpful than what it does cover. But Endurance explained what it is that they needed and they didn't need much. I did get an extensive portfolio of their information. But part of the mystique of this is they say you have to maintain your car. They should indicate what is required by Endurance to understand that the customer's car is in good standing and being maintained well.
I liked the coverages that Endurance presented. I did their Elite seven-year plan for my 2019 Ford F-450 pick-up. There's a month waiting period and I still have a few more days before I'm eligible to use the program. The program that I got has maintenance issues included with it, like oil changes. I was under the understanding in talking with the rep initially that those were totally paid for and there would be no deductibles. But once I got my paperwork, it showed that there is only a limited amount of money that Endurance will put towards those items. That part was not presented quite right initially. Other than that, my overall experience was good.
I called four companies and the girl from Endurance who answered the phone and helped me get what I needed was the nicest one and the most pleasant. Everybody's nice when they're trying to take your money from you but she was helpful and didn't pressure me. I told her I wanted a policy and she said I could get this for that. I told her to give me the best coverage I could so she did. Audis are expensive and the top, best policy cost me $6,500, but I got it. I was gonna pay it up front but the rep suggested that I split it up and pay it off later. So, I did the monthly payments. I think it's auto. I have to call them because it was due a couple of days ago and I had put it up on auto pay.
I had bad experiences with extended warranty companies and I was gonna go with Audi with just the full coverage because it was expensive as well. But I was 600 miles out of being able to go with them because I hardly have any miles on this car. I hardly drive it. The dealership recommended one and the customer service was fine, but I didn't care for the finance people at the dealership. So, I decided to research my own and went with the best coverage I could get. I had a warranty company on my truck once and it went bankrupt, while my truck was in the shop, and I paid it in full. My lawyer said that a lot of these companies do. I don't care if I have fees on there. If they paid out a billion dollars in coverages, maybe they're gonna be going bankrupt soon. So I'm not going with them.
When I signed up, the person that I talked to knew what they were talking about and was able to explain it to me where I could understand it. I got the bumper-to-bumper coverage. For the product, the price seemed to be good. Overall, it was a good experience. Everything went well.
I have a 2012 Dodge Avenger and I have it covered with Endurance. The payment plan was higher than CarShield and another car warranty place, so hopefully, their coverage is good. It was very easy to purchase from them and the rep I worked with was really nice.
You'd be a fool not to deal with Endurance. I researched the top three companies that were recommended on the internet and I liked what they had to offer. So, I signed up with them. The rep I dealt with answered all my questions and did what I asked him to. I got bumper-to-bumper coverage and so far, I'm satisfied.
The customer service rep from Endurance was fabulous. His name was Steve. Peter, the gentleman that I talked to initially, spent about 45 minutes on the phone with me, answering every question, and I usually have a lot of them that I could. I discussed it with my husband and called them back, and I decided to go with their company. They gave me a discount on the downpayment and worked on a payment plan. Endurance went above and beyond in explaining what their product covered. The coverage was good enough that it enticed us to go ahead and purchase it for our truck. We haven't had the opportunity to avail ourselves of the services yet but I think we're going to be very happy with it because it covers a lot of the issues that we wanted to have covered.
I felt the rep knew what he was doing and was looking out for my best interest. He went over a lot of things. He understood where I was coming from, the concerns and my fears, like getting stuck in a car. On top of my insurance, he explained my insurance coverages versus the maintenance fees with Endurance, and that was what we were looking for. My husband did not want to just rely on something going bad with insurances. He wanted something because he's on top of his cars and having maintenance. Something that he can count on in case something happened.
Endurance had a lot of benefits. Their warranty was more feasible for what I was looking for, and it was not as expensive. The rep was very confident and knowledgeable with everything. He was telling me what was happening. He said I'd get a welcome call and then the coverage by email, and that I would get a text message. I got all of that. He also gave me a military discount. Everything was good to go.
The Endurance rep was a really nice guy and we talked and I told him what kind of coverage I wanted. He went through it and I said, "Yeah, sounds good. Let's do it." They sent me a letter the other day that says that my pricing was going up. I called them and said, "Why am I getting this letter? I haven't even made the first payment on the thing yet." The rep said, "Oh, they printed you the wrong paper." They were supposed to send the, "Welcome to Endurance," letter.
The rep was real thorough about explaining everything. When I was talking to him, I had peace of mind. It was great. The coverage was real affordable. The only thing I have an issue with is I was told I was going to be sent a hard copy in the mail and I've never received anything in my mailbox. I'm worried about where did I send my payments to because I know it's coming up on the 28th. I've got nothing to send my payment to. I would rather look at my plan in a paper copy where I have it with me because the rep said I would have some kind of card that he would send out just in case I would ever have to use the warranty.
The sales rep was easy to talk to, straightforward and answered the questions I asked about. The rep explained the policies very well and once I got a copy of it, it was accurate to what he was saying. Going with Endurance was an easy decision to make and reading up on the policy and coverage they offer swayed me in that direction.
I looked on the internet and I saw that Endurance was highly rated as far as a warranty company. I'm looking at Protect My Car as well. Endurance's coverage is fine with the exception of engine mounts. I was looking to get a copy of everything that they cover so I could do a comparison of which one will be the best for my situation. The rep I talked with just talked about one package, but she was great. She explained it very well. I just wanted to get an itemized list so I could do a comparison for myself.
The coverages that Endurance provided were better than the other ones that I found for the same price. However, I had originally talked to Endurance and decided not to go with them because it was such a pain. I had bought a warranty through CarShield. When I realized that I got half of the warranty that Endurance offered through CarShield, I cancelled my warranty through CarShield and decided to go through another six hours of painstaking process to get it done. Not any of the systems were fluid throughout the company.
My truck had bigger wheels and tires on it, so there were some questions about that. I had some questions about modifications that were allowed to my truck and nobody had the right answer so they kept transferring me to them, to them, to them. But eventually, they just notated my account over the modifications and said that everything would be okay.
Other than that, it was just being transferred from person to person to person. Some of them offered me one price, some of them offered another. I felt I was negotiating with a used car salesman to get the same price when they all knew the bottom line. They all knew what they could offer the best price at, and instead of just offering me that price, three different people offered me three different prices until I finally got to the best package at the best price. The negotiation process should have been more transparent. But eventually, we got all of them to agree to the package that I wanted for the price that I wanted and push through with the process. Once it was done, I was happy with the situation.
Before I could even call Endurance, they called me and I liked what the guy said. He was clear and direct. He gave me the coverage that I wanted and he added extra things on there that I didn't even expect. I was satisfied with the experience.
The sales rep was not as knowledgeable as I would have expected, but he did a good job. I got a bumper to bumper coverage and signing up was excellent. I haven't gotten any paperwork though.
I bought a new truck and the Endurance rep made it really easy for me to get coverage on it. It was a great experience. Everything went pretty well, all things considered. The rep explained everything upfront pretty well to me. I was pretty satisfied with it.
I called this other company I thought was a good deal, but turned out it was a bad one. So I called Endurance and they got me what I needed. They explained the coverage really well. They already knew what I wanted which was the full package, like a brand new car type warranty, so that is what they provided. I also asked to extend the amount of years and they were willing to do that for up to six years with the mileage that I wanted for the warranty. Also, I set up my payment through automatic payments with my card. So, that was easy.
It was excellent with the sales rep. I was still unsure if I wanted to do it, but she kind of walked me through it and talked me into some things so I decided to go ahead and seal the deal. She told me what it was gonna cover and also said by signing up by then, she added some extra coverages on there like the maintenance. I don't do maintenance on my car the next year, five years on.
The reps were nice to get me to sign up. After that, I haven’t heard anything. I got one thing in the mail from them. My coverage. That was it. Also, I pay an awful high amount a month. I paid 140 some to sign up, and now it's going to be 80 some a month, so I'm looking around and might drop Endurance.
The Endurance rep and I got to talking like we have known each other for years. It was like talking to a friend at a house or just talking. Also, he knew what he was talking about. He understood my questions. And I enjoyed the conversation because I asked him all the questions I wanted to ask and he answered all of them. We went over everything with the emails that he sent me to look at and I did. I was astonished about the coverage and he said, “Well, what do you think that you would mostly want your car to be covered?” I said, “Everything under the hood and transmission.” It seemed like we stayed on there for hours, though I know we didn't. But I just enjoyed it because we were going back and forth and that's what you do. They don't say something and I don't get a chance to say it. With him, I got to say everything I wanted and he said everything back to me about what I was talking about and understood.
I pulled up Endurance online, called and got a quote. I liked the service level and the price. I went with the policy that they have. Also, the rep was very knowledgeable. If I had any questions, he answered them. This type of coverage can be beneficial for a lot of people. It doesn't have to be a classic car. It can be a new car. Going for an extended warranty on top of the warranty that they already have. Like me, I already have a car and I just added the extra protection.
Endurance had the best coverage and the rate was decent. The initial call was not a great call. I was not going to go with the company, but then the person who called me to follow up really explained things, and gave me an opportunity to see some of the stuff in writing. The first call was kind of like, “No, you need to decide today.” I was like, “Well, I don't like to make rash decisions. I need to kind of see something in writing.” But the second agent was really good and emailed me some information about the policy.
The Endurance rep was friendly and had a lot of good information. She was awesome. Good to talk with also. Everything was great when I purchased the coverage.
They were really informative and very straightforward when I was purchasing the coverage. They worked within what I said I needed. My only issue is they told me I would receive a physical copy of my warranty and I haven't received anything yet.
I wanted to make sure my car was covered if it breaks down, for a good price, and when I signed up with Endurance, things went really well. I did it over the phone and it wasn't that hard. It’s a good coverage.
Endurance had decent monthly payments and I didn't have to pay upfront. I also could have put a downpayment down. So I also could have saved my monthly payments as well or lessen the amount. Their coverage seemed comprehensive for the particular car I had. The rep that I talked to was informative. She answered my questions. Things were uncertain for a while due to the business with totaling out my last vehicle. But Endurance was patient. It worked out fine.
The purchase experience was really good. They worked with me to get the price that I could afford, and the person that worked with me was very knowledgeable and understanding. It was the best deal for me. I liked what they had to offer and their coverage.
It was very easy to get started with Endurance. They also had a reasonable price. The coverage seems to be bumper to bumper, so it's like a no brainer. Everything was good.
When they rolled out the different options to me, it was good. I talked to two different people and they explained it the same way. Then, I was able to explain to my husband if we wanted to go further and proceed with this. Also, I have the document of the full coverage in writing, so we know what's covered. I can cancel anytime and I can transfer if I were to sell the car. The only thing that I have a little issue with right now is that I'm on a waiting period of 30 days and 1,000 miles. That's going to be a little bit hard to meet. I'm not driving my car as much as I used to because of COVID and I'm working from home.
The woman I spoke to was pleasant, funny, and helpful. She explained to me the differences between the two coverages. After she got done explaining that, it was kind of a no-brainer to go with Endurance, with the quote that I got and the additional coverage that they supply as opposed to CarShield. I like the fact that with Endurance, I get oil changes for free. I also get maintenance free. The other places didn't have any of that.
I wanted the top of the line coverage and Endurance was the best choice. The rep was extremely informative. She answered all my questions. I'm very satisfied. Endurance is a good company. Check into it and get it.
I did some shopping around. Overall, they're all very similar coverages. It came down to Endurance and CARCHEX. I did my own reading on people's experiences. I called a couple of dealers to see what their experience was with a couple of the extended warranty companies. And it seemed like Endurance stood out a bit more than the CARCHEX.
It took a week and a half to get signed up due to the price changing all the time. So that left me a little uneasy. When I initially called, I had a gentleman tell me it was X amount of dollars. Shortly after that, another person called me back and told me, "It was this amount." Those were two different prices. Finally, the last day out, they kept calling and calling, and I told them exactly how I felt. It was like they threw my name out in a Rolodex and they got every person calling. It was a fight to get the business, but the pricing was all over the place. The last gentleman that I spoke to was an elevated manager with the group, and it was pretty much point-blank. That was when I chose to sign up with them.
Endurance had the best deal. The rep very knowledgeable and helpful. She took the time to reassure that I understood my coverage.
The first rep that I dealt with sucked. But the second rep was amazing. The price for the coverage was good. It was competitive with other offers and the options out there.
They were very informative. They explained the plan very well with the different options, senior citizen discounts and payment options. They did a great job. Paying for the coverage was very easy. It was over the phone, credit card. Having this coverage is very valuable especially if you're living on a budget. It could be devastating to have a major repair, and you not be able to cover the repair or you'd have to go into severe debt. So it makes it very easy to live on a budget with a maintenance plan.
My experience was okay with the specialist, but the supervisor got a little short with me one day. I'm 75 years old, and I have to ask some stupid questions. He might have been having a bad day. The statement that was made to me was something like, “Well, this is our policy. Take it or leave it.” Other than that, Endurance kept coming up on the internet that they were one of the top companies. They were a little more expensive than others, but the coverage was much better.
They wanna charge me $295 down to initiate the sign-up. It was too much but I still got the coverage. So I gave them $100 on the 1st, and then I gave them $195 on the 22nd. The rep that I talked to was all right. His professionalism was good.
The rep was very helpful and he explained everything. Paying for the warranty was really easy ‘cause he just took my credit card information over the phone. Yesterday, I called to find out how many actual miles I have on my car and they were very quick and friendly. This coverage is gonna be awesome 'cause I hate paying for repairs.
It was a nice experience with Endurance when I was purchasing the coverage. They told me what they had, what the policy covered, and what they could do. Also, I'm on a fixed income and I didn’t have the money to pay them right then. They stretched out my pay date till the third of September.
They could little less pushy in getting me to sign up. But I signed up right away because there was a $300 discount on signing up. The coverage seemed to be pretty comprehensive.
I was satisfied with their rep and the explanation of the coverage. Also, making payments wasn’t difficult at all.
Endurance had some of the worst customer service I have ever experienced. 3 separate phone calls they said they would email me a quote, they never did. Each time I would inform them I had not received a quote, and they would give me an attitude and say that I should have a quote. Once I finally got a quote, they gave me no option for which level of coverage whatsoever and just quoted me for the most expensive one. When I asked what package that included and if I could get a quote for a different one, they hung up on me. In fact over the course of dealing with them I was hung up on 3 different times. Complete trash, they just want to take as much money from you as possible and get you off the phone.
The rep from Endurance walked me through the process and told me the do's and don'ts. He did a great job explaining to me the different coverages, what is what and what is not. I wanted one that covered the most important parts of my car and the ones I can’t afford. Getting the coverage from Endurance was easy.
Endurance had the best price and had more coverage. I got their policy for my 2016 Chevrolet Suburban. My rep was very knowledgeable and helpful. I was pleased with the process so far. I am now waiting to get the actual policy that I can read over. The only problem is I only have 10 days to change the policy in case there's a problem. After that, I'd be out of my window.
My car was 23 months old and I was told me my engine blew and there was no reason for it. I get oil changes and do the other things. I panicked and ended up googling, looking at reviews then found this company. I called Endurance and the rep was super thorough. As a matter of fact, I was on the board of saying, "No. Forget it. I'm just gonna wait a minute," but he was persistent. He answered all my questions I was worried about and was very informative. However, I realized I still had powertrain from my own policy for another 12,000 miles. I still am within my warranty in my own coverage and I just extended it with them for half the price. Endurance has a great policy and it has way more coverage, but I don't need that. I have 30 days and I want to cancel with Endurance. The rep and the company are great, but with my situation, it worked better for me the other way.
They informed me what the coverage is about and they answered all my questions. They made sure everything was great.
The purchase and set-up experience went well. They sent me the online policy and they said they were going to mail me one too but I have not received that. There was a couple of other things that I didn't know about that I called them for, that they clarified, which were an enhancement. So far, I have information and the coverage is what I thought it would be. Everything has been satisfactory.
The rep was very professional. Also, the coverage is economical and it covers a lot.
The experience with their rep when I signed up was fine and I was quite satisfied with the coverage.
The rep was knowledgeable. Making payments was pretty simple. I travel back and forth from North Carolina to New Jersey and you never know when you're going to need coverage. It's better to have this warranty than not to have it.
The warranty on my vehicle was running out because of age, not because of mileage. Although it's a 2015, it just turned over 70,000 miles. It isn't a lot, but because of age, I was afraid that something would sooner or later happen and I needed some kind of warranty. I like my car. I paid a lot of money for it, so I would like to keep it. My brother-in-law has a policy through Endurance, and he told me about it. He has had a good experience with it.
I saw a little thing on Facebook, and I answered a bunch of questions. Endurance called me, which was good, because I really wanted to talk to them. The rep was very knowledgeable and he took the time to explain everything to me. I told him what I was looking for, and he told me what was available, and we went from there. At one point, we got disconnected, and he called me back. It was a very pleasant experience, and the coverage is very valuable if something happens to the car.
I did some searches online and got on one of those websites that matched me up with about three different companies, and I picked the one that contacted me first. That was Endurance. Their rep went through all the coverages and gave me options. On one of the quotes he gave me, I was like, "Well, I'll have to go with the company that we're just buying the car from then because they are cheaper." He said, "Are you looking to pay all at once or payments?" I said, "I can do either." Because I could pay all at once, that got the price for them lower than what the car dealership could give.
The Endurance rep I worked with was great. He explained everything to me and broke everything down as far as the coverage. He was able to offer a price drop.
I just purchased my vehicle and it had 73,000 miles on it. It was out of the manufacturer's warranty and it was not a cheap vehicle. I love the vehicle and I needed some type of warranty on it. I called a couple of people that I knew in the auto repair business and they had heard of Endurance so I did their policy. Their coverage is great for the price. I pay Endurance for three years and I'm covered for five.
The first time I talked spoke with their rep, he was in quite a bit of a hurry and he was getting cut off. I was asking a question and he thought I was hanging up, so he just hung up. I called back and this time, I talked to a lady and she was very sweet. The guy wound up calling me back and he was kind. The reps were helpful and I got emails for the copies of the warranty. On the whole, Endurance is very valuable.
We got full protection from Endurance that's good for six years. The coverage seemed very comprehensive, but you can't make a claim in the first 30 days.
Endurance answered all my questions to my satisfaction. That made me happy. Extended coverage depends on an individual's particular needs for their vehicle. Endurance has different levels of coverage which was great. I could define what I wanted and choose what's best for my situation.
Signing up for my policy went well and I'm satisfied with the coverage.
Endurance seemed to offer more than anybody else ever did, and especially at a good rate. Their rep was very helpful and I'm very satisfied with the plans that were offered. I got premium coverage for five years.
I looked at three companies and Endurance called me back with a lower rate. They have the five years, 100,000 miles for $96 a month, and the people I dealt with getting the coverage were good. I make payments automatically with my credit card, which is easy, and I know I got coverage over my vehicle. I'd tell friends to go with Endurance.
Endurance covered the truck, not only the motor. Since I drive a diesel truck, I'm lifted. I got wheels and tires on and I'm within four inches of the stock size they cover. I plan on having this truck forever and the coverage offers a little of peace of mind, which is everything to me. Without peace of mind, then I don't do much. As long as everything is taken care of, I just pay good money, and I expect it to work. The rep answered all my questions and gave me reassurance that I'm not just getting scammed. I'm paying for something that is going to help me out in the long run. He did what he needed to do and treated me with respect. That's all I could ask for.
When you have something that you worked hard and paid half a house for, it's definitely worth protecting. I appreciate that my car is covered, especially since I work on the farm. I recommended Endurance to my brother. He drives a very similar truck and I said, “If they're gonna cover it and they're gonna do what they say they're gonna do, for the money, it's definitely worth it.”
Endurance is much better than CarShield. I got their full coverage and their reps did fine. I did my payment through phone call and that was pretty easy.
I got the full coverage for my Ford Explorer and my experience with the rep when I signed up was fine.
I'm in the insurance industry, and I’m on the auto side. I've talked to people, and there are a lot of companies out there that aren't good and that one should stay away from. Endurance is one of the ones that came up from the people I talked to and my auto mechanic said they haven't heard bad things. When I researched, Endurance had good reviews, and it seemed to be good with the Better Business Bureau as well. I gave them a try, and signing up was easy.
The persons that I talked to, both the initial call and the follow-up call, to get the policy were good, and thankfully, I could understand them. They explained the levels of the coverage rather than just give me what they thought I wanted, maybe a lesser policy, but wouldn't cover the things that could go wrong for a BMW. For example, the oil, the seals and gaskets. I needed the level of protection that would protect them if they went bad and I ended up getting the middle plan to make sure that those were covered in the policy. Endurance's price was a little more or a bit less than what I saw out there, but they were right in the ballpark. I also liked the fact that they paid towards regular maintenance on the vehicle.
The gentleman said that I would be getting coupons in the amount of $250 for being a customer with Endurance. I waited a couple of weeks and didn't receive anything in the mail, so I called back, and I was told that it would be an email. They resent the email and I'm not so crazy about what I'm seeing to use the $250. I have to go through a website. I thought the gentleman said Amazon was on there, and I don't think I misunderstood him, but it's only products and brands that they use.
The rep that I spoke to assured me that I would have bumper-to-bumper coverage on all things technical and mechanical in the vehicle except for anything that was superficial, like scratches and paint tears in the convertible top and tears in the seats. So, I liked that there was so much that was going to be covered. But when I read through the pamphlet and the fine print, it was not what I was promised on the phone. So, I feel as though I was misled.
I’ve had a very good experience with Endurance so far. It’s valuable to me because I'm an elderly person and I don't have anybody that can take care of my car for me. So, I need to have security to know that if something major goes wrong that I can handle it. The rep explained the coverage very well and it wasn't difficult at all to make payments.
I researched and saw that Endurance had really high ratings. And their claims-paying ability was good. One person said that they could have offered the same deal to me for less, but I told him that I checked their claims-paying ability and in the Better Business Bureau, they came up as an F. So, price isn't always the most important. It really comes down to a company being there for a consumer when they need them and that's why you purchase insurance. So, with the information that I had, Endurance seemed to be a good company and they were reputable. Plus, they're going to deal directly with the dealership if I have a claim and I don't have to do that. Their rep was also very straightforward and all business. He just laid out the deal and it was what I wanted, so that was what I went for. I liked the coverage for 100,000 or five years, whichever comes first.
One of Endurance's newest features is that they would do a first-time brake windshield wiper replacement. Their rep was knowledgeable, and he answered my questions to my satisfaction. It was a pleasant experience. They helped me make up my mind to sign up. I was satisfied with the coverage for my Ford Ranger pickup.
The way the rep explained it to me when I took the policy out from Endurance was perfectly clear but when I got the paperwork in the mail last week and read a lot of that extra detail, it was confusing and made me want to decide if that was going to be a problem for me down the road. I called in and the girl pointed me to what paragraph on what page to look at to show what coverage I was talking about. So, I went through that with her. But the one thing that made me question if it would be beneficial is because it’s expensive. It said that people need to pay attention because some of the stuff that's going to be in the warranty is so much more expensive like a battery. They pay $100 on a battery and they're telling how much a battery would be for the type of vehicle. So you’re not even getting half of what that is. That wouldn’t have worried me but they went on listing all these other stuff that will just pay a certain portion and then you're responsible.
After getting that in the mail and going on the internet, Endurance came up out of the companies. And it was saying you might want to do your homework and make sure that that it's the right company for you. So I'm trying to debate it over if I want to continue or if I want to cancel. The reps probably should have told me what I was getting in the coverage but that there's additional stuff that will be coming in the info. That should be explained to customers because it was totally a surprise to me once I got it.
I went online and started reviewing comments and seeing what different people were going with, and how the ratings were. It looked like Endurance was going to be a viable company. The purchase was fairly easy. Most of it, I kind of understood. They always have to do the, “This is going to be recorded, and I have to make these statements.” You just got to listen and bear with it. But they cover what I was looking for which was the coverage for the main portions of the vehicle. The deductible was reasonable, and the payments were reasonable for what I wanted. I wanted about a three year extension in case I was not wanting to keep the truck for more years than that.
I called Endurance, and they called me right back. We talked about what I had and what I was looking for for a warranty. The rep explained what options were available, and it made the most sense to get the best coverage I could for as long as I could. It was time. He went back and forth with it, and we agreed on a bumper-to-bumper for 75,000 miles of coverage for five years. I have a 2013 vehicle, so I said, “That's a perfect warranty.” That'll cover the car as long as I'm making payments on it, and that's what I was looking for. I was then handed over to a supervising agent to go ahead and finalize everything and it all worked out well. As of the signup, I've got no issues. It was the easiest thing I've done and from start to finish, we were done in less than 45 minutes. Overall, I was very satisfied with do the ease of the interaction, how quickly everything was done, and how clearly everything was explained.
Purchasing the auto warranty went smooth. We have an older car and if it breaks down, I will feel like the coverage is very valuable.
Everything was smooth. A highlight of the conversation was when the representative explained the different types of plans. I like to have options, so that was nice. The only thing is I didn't receive any emails when the policy was bound and I didn't get any documentation. I have a vivid understanding of the coverages, but I'd like documentations. It would be better for me if I can read it. I was also told that I was gonna be billed at the end of the month and I was expecting it, but I didn't get any notifications that a payment was submitted. I was confused a little. The only way I knew they submitted a payment was they withdrew it out of my account. Apart from that, making payments was super easy. The experience was overall good.
The warranty coverage I received covers every inch of my vehicle besides breaks and oil changes. You can receive many perks too! Must pass 30 days before use, so shop in advance if you can. Very pleased.
Endurance has a better package as far as taking care of people. I had a very pleasant experience with their rep. He explained the coverage pretty well.
I was at the dealership and my car was going to cost me nearly $2,000 to get fixed. So, I thought maybe it's time to get a warranty. I did a Google search on the top 10 car warranty companies and Endurance came up number one, so I went with them. The coverage was comprehensive and within my budget. Their rep answered all my questions. What stood out to me with Endurance was the comprehensiveness of the whole thing. Based on the price they quoted me, it seemed like it was fairly reasonable. Making payments is never easy, but you have a budget, and if it fits within that budget, then you go with it. So, it was fairly easy with Endurance based on those criteria.
This is a good company. I was happy with my experience with their rep. The package I got was okay. Having this coverage is a peace of mind.
Endurance did everything coverage-wise and the rep was informative. He was a real nice guy.
The rep talked to me like they're supposed to. I was looking for bumper-to-bumper coverage and Endurance did very well. I wanted to have coverage for both of my cars under the same company. But most of the other companies that I had talked to, they wouldn’t cover my Jaguar. Endurance did.
Everything went great. The reps did all they can for me with the discounts and I'm very happy, so far. I already purchased a policy from the dealership and compared to them, Endurance has 25,000 more miles and two years more coverage for the same price. People should go ahead and speak to them because they're very helpful.
My experience has been very good. The agent explained very well and signing up for the coverage was simple. They took their time telling me about the process and told me what coverage I got. A warranty is very valuable because if your car breaks down and you don't have the money, they'll pay for it.
The rep I talked to really convinced me, although he could have given me the highest coverage. Then, I called back because I was switching vehicles and I talked to a young lady. She told me if I had to go to like 50,000 or over 50,000, I could get the 80 something a month one, where they treat it as a brand-new car. She was wondering why the first rep never told me that and she was upset. She explained the plan to me and I ended getting that one. They cover everything. I don’t have to have a care in the world about getting my car fixed or kicking a lot of money. If something happens to my car, I just pay $100 instead of paying a couple of hundred or a couple of thousand.
I don't know if it's because of my English because I'm French Canadian, but I didn't like that the first person I spoke to made it sound like the policy was bumper-to-bumper. Nobody will give a bumper-to-bumper coverage to a car that has over 150,000 miles. The second person that I spoke to said no. She transferred me to another person that works there. I said, "Before I sign up, I want to make sure what does it cover. Can I see it before I sign?" She said, "The only way you're gonna see it is if you pay upfront. Then we'll be able to email it and text you the brochure for you to see what's covered."
She explained a little bit what will be covered but still, I didn't see it in writing. I was afraid to get involved with them because of that. She said, "The special will end today. If you want to say locked at that amount of price, you have to come up with $217 then I will release all the brochure to you." Endurance could send an email to see what will be covered and what won't be. Also, I spoke to four different people and every time, it was a different price. I didn't like that.
It was a pretty pleasant experience with Endurance. Everyone followed up and called back when they said they were going to. I was looking for bumper-to-bumper coverage and they were able to accommodate that, as well as some maintenance things, which was pretty good.
The sign-up with Endurance was excellent and their offering was also good. The rep was very helpful, informative and explained the coverage thoroughly. I got the premium ultimate coverage and it's very valuable especially if you’re not a mechanic.
I looked up the best rated aftermarket warranties, and Endurance showed up as one of the best rated ones, so I went with that. Their rep was pretty friendly and very nice. He upgraded my package for me for free, and he split my payments up for me. I was looking around for prices and I was in between paychecks. He hooked me up and split up my payment, so that way, I could afford it at that time. I told him I would still likely end up going with the package even if it was at a later time.
My coverage with Endurance is likely gonna be pretty valuable for me because the deductible is only $100, and for whatever the issue might end up being, that deductible is gonna be a lot cheaper than needing to pay for whatever it is outright. I can actually be picky about where I wanna take my car and what parts I wanna get. Endurance is the best rated on Google and the package I have covers damn near everything. So, why not go for it? It's good for so long.
I liked the policy better than what I have after speaking with Leon. He explained the coverage very well. The only complaint that I have about this is I have still not received my policy online. And I requested one to be mailed to me. Other than that, I'm very satisfied with that plan. Because as far as from what I've been told, it’s gonna cover a lot of different things, like a key fob. My other policy doesn't cover anything like that or battery.
I was looking for coverage on all the big issues for anything under the hood and Endurance did very well on that. My experience when I signed up was good. The reps were professional.
I had a pleasant experience with their reps and they did a good job explaining the coverage. I drive a lot of miles and I know that within the two years, I would reach my mark already so I was trying to find a way to add an additional fee later to increase the mileages on the plan. They told me that it would be a higher fee and it would be a different package altogether. Also, the rep said it would be best to wait until I got close to that mark of using up my miles before trying to implement that package.
I started out with a dealer offering me a plan. It was going into a weekend and I took a couple of days searching on the internet to see what people thought was the best car warranties. And Endurance was at the top of the list. I talked to their rep, David, who was efficient, kind, and personable. The fact that he let me pay it over time without charging me interest was a selling point. It was a little extra money, but it should take this car past the 200,000 miles and that's what I'm hoping for. Then, he passed me on to Rob who confirmed everything, though I'm pretty sure that David answered all of my questions at that point.
Other than that, the dealer told me they could have done a similar package as what I got from Endurance but he didn't try to talk me out of it. So, my guess is their coverage was nowhere near as good as Endurance's. I also didn't really go down the list of other ones because they didn't seem to be rated as highly. Endurance also sent me everything that they said in an email on the follow-up, so I got everything I needed.
I got my son to sign up for the company that I had previously. Apparently, they use third party people, so we have different third parties. When I needed to use it, I had no problem. When my son needed to use it, he ran into a problem. It was such a problem, he wound up canceling. Now, the agent explained to me that Endurance does not use a third party, so that was a selling point for me.
The agent was very knowledgeable, personable, and gave us a lot of information. The only thing I didn't like, she said that we would have maintenance coverage. She said, "You would have maintenance covered that would cover oil changes, brakes, brake pads." In my mind, I thought it would cover it in full, but when I got the policy, I saw that it did not, like they might put $25 or $50 towards it. That was a little misleading. I wanted the same kind of coverage I had with my previous company (bumper-to-bumper). Other than that, I've spoken with two agents, and they were both fine. They split up the down payment, and then I gave them my information for the monthly fee, and it was easy.
The rep spoke to me about some of the coverage and what can be covered with my car, but when I went on the site, I saw a lot of things that he didn't go over with me when I spoke to him. A lot of stuff was missing. I saw on the site that Endurance had different service packages. The rep just gave me the new service package that they had available. He didn't offer anything else. He didn't offer the membership sign on I was supposed to get and he didn't go over any of the membership benefits.
The customer service was great, but I haven't received a couple things I was supposed to receive when I first signed on. I was supposed to have gotten the promotion package as well as the welcome package. I'm still waiting to receive those things. I had to upload the app, put in my information and look and see what I have too. I didn't even know what it is that I have and what it is that's covered on my car. I just transferred over to Endurance from the company that I had, but I'm iffy about staying with the company now.
Endurance is a great company. Their warranty is an asset to have if you have an old car and you want to keep that car in good shape. However, they had some confusion in the beginning as to which car I was talking about covering. Prior to the confusion, they were going on autopilot and reading me a bunch of words. So, I didn't have a chance to tell them that they had the wrong vehicle until the rep went down for air. I have two of the same car - a 2006 and a 2004. The 2006 went underwater, which was why I started looking for some insurance warranty. No one would cover it but Endurance covers water damage. God forbid, something did happen, I know I have coverage. So, I'm perfectly happy with that.
The agent that called me seemed to have known a lot about the product and he wasn't hesitant. He explained a lot of things to me that I wasn't familiar with, and the coverage that Endurance had. He answered all my questions.
I googled the number one best insurances that they have out there and Endurance was the second or the third, but I liked their reviews. They said that there wasn't too much back and forth with them, so that was a thumbs up for me to go ahead and go with them. I like for things to be simple and I don't like for anything to be complicated. I signed up for the middle coverage that they had since I don't intend on having problems out of it and when they told me about it, I thought it was what I needed.
Endurance had some good reviews and it seemed like a decent plan for what I needed, which was a 100,000-mile extended warranty. They have an easy sign-up process. You call in and they ask you a few questions, then they figure out what kind of plan you want and set up the payment. There could always be more details but the rep I dealt with was great. The extended coverage gives me peace of mind, too.
The experience was great with the reps from Endurance and I had no problems. The way that they explained the program was a good representation on what they offer. They made it clear about most everything. There were a few things, once I got the paperwork, that I was a little confused about and I called and spoke with a representative, and everything was clarified.
I wanted bumper-to-bumper for the vehicle. It’s a diesel, so I wanted to make sure that it was completely covered in case something happens. I haven't had to use Endurance and I hope I don't have to but we'll find out more. When it comes down to the nitty-gritty and when it comes time to use them, that's when they're going to matter. The whole experience is not a big deal. It's all the underlying stuff later on down the road, if I were to happen to need them for any reason. I have peace of mind that it isn’t gonna cost me $10,000 if the motor blows. It’s coverage to have anything fixed on a truck that needs to be fixed.
Took a bit of conversation but got the type of coverage I wanted — bumper to bumper on a well maintained late model auto. Do your homework and ask key questions to ensure things like computer functions and your sunroof are covered.
I did some comparison with other extended warranty companies and I liked Endurance prices along with their extended coverage. For their price, you get a little more than the rest of the companies are offering for a little less when it comes to out-of-pocket expenses. Also, they weren't pushy. The sales rep gave me some options of what I could possibly qualify for and purchase. The specialist that I talked to was very confident and courteous. He was able to give me background information on the company, as well as the protective services it entailed. He also answered all my questions and he was knowledgeable, so I felt comfortable with him. The warranty gives me a peace of mind knowing that if I'm out of town like I am now, and something happened to my car, that Endurance has it covered. That’s a great thing. They’re just not in one particular area. They provide real fast services throughout the US.
The rep from Endurance was good. I wanted full coverage of everything in case something happens but right now, I'm getting something fixed, an oil change and tune-up. And I have to pay them out my pocket because it's time to get them. The weather's changing so I had to get the coolant changed out and I was waiting to use the warranty but I have to wait 30 days. Other than that, the deal sounded good and it’s everything that I needed. It’s supposed to save you money and that's what I'm looking forward to.
Endurance was very good. I didn't have any issues. At first, the reps were a little pushy. I bought two coverages at the same time, for two different vehicles. But I didn't buy both vehicles at the same time. It was four days later. I told them that, “Give me about a week and I want to buy both of them at the same time.” But they kept calling, "Are you ready?” I told her the third time she called, "I'll call you guys when I'm ready. I have your number.” I already had it set that I was gonna get Endurance, but I just didn't want to get one in one week one, get one the next week. I got them both at the same time. We got our booklets, our stuff for coverage in last week and everything went well as they say it would be.
I wanted a full coverage with a minimum deductible, and the rep went over three packages that Endurance offered. He helped me choose a more comprehensive package that would cover what I have now, so I was able to get what I was looking for. The rep was very understanding, patient, thorough, and answered every question, even some things I didn't think to ask. His professionalism, knowledge of the company, and willingness to work with me in setting up down payments, he made it almost effortless. He was awesome.
Endurance did my down payment into installments, which was great. However, I'm on a fixed income and the payments came within a week of each other of being deducted from my account. It was supposed to have been deducted on the 15th, but I don't think it came out until the 25th. So, I wasn't sure if I was going to be charged for the month of June. Everything ended up okay, but this could have more clarity on whether or not we were going to do it the same month that the down payment came out. I was supposed to get a welcome package as well. I got things that they sent me by way of email, but I've not received anything in the mail.
For a few dollars more than what I was paying with my warranty company, Endurance looked like they would give me more coverage. The gentleman I spoke with was wonderful.
I reached out to Endurance and spoke to a gentleman. Endurance was a better deal for me, price-wise, as well as what it covered. He went through the coverage and he explained what he needs to explain. I'm old school. I would have preferred it better if I could have sat down at his office and he went through it with me. Doing things over the phone or on the internet makes me very suspicious and nervous that they're selling me something extra that I don't need, or that it's not going to cover the major things that I'm not going to be able to afford to have worked on if it needs to be. But he made me feel very comfortable with him. I would recommend Endurance.
Endurance had the best rating and they were the most responsive to my inquiries. The rep answered all our questions and provided all the information we asked for. They have reasonably priced coverage. We were looking for extensive packages because of all the electronic components on our vehicles and they had several payment options. So we were able to find one that worked for us. For the payment, I specifically requested a monthly arrangement where I go online and make my payments to them. I also get emailed a statement every month.
I like the added perks with Endurance. I like the vouchers I could use towards oil changes and maintenance on the vehicle. I also like that in the first year, that if I got a tire flat or needed a new tire, I could get two new tires. I also like that with Endurance I do not have to deal with middlemen. There was one downside with Endurance though. I had several conversations over an extended period of two weeks with talking to people.
In the end, when I was trying to sign up with one particular person, they scared me because of the price of the coverage. There was some miscommunication about writing a policy. We were very close to $6,000 and the rep wasn't sure if he could write the policy for me because of that. Then another thing was the pricing. Endurance really wasn't able to do as much discounting. And even so, through my company, we had vouchers, they still couldn't do any better pricing. But it was still not a big enough factor that caused me not to go with Endurance.
The prices were pretty reasonable based on my year car and everything and what they were offering that I ended up signing up two cars with Endurance. For the most part, they explained the policy. They were pretty clear as far as the coverage and what you have to meet and your deductible if something were to happen. They told me I’d get coupons and I gave them to my wife to use. But trying to use those coupons seems like you have to more or less go through there. I thought you can go to any type of vendor but I think I misunderstood that part.
I looked at the top four companies and picked Endurance. I called, they called back and told me about the plan and I signed up. I got a full coverage for my car and I'm as satisfied as I could get.
Endurance had some good reviews. But I’m starting to change my mind. The experience so far has been good, but I would like a packet from them that actually tells me, “This is what your coverage is, Ms. **. You have the silver packet,” or the gold packet, whichever one it was. They told me they once were going to send me something out, but they never sent me anything. I asked Endurance about that, and then they said, “We’ll send it to your phone.” I said, “No, I want a packet sent to my house.” I don't have time to look over the phone. And it didn't tell me much when they sent me a message on the phone, "Oh, you have this package." Because it went so quickly when we went over it that I didn't get to see what all my coverage was. Nothing's wrong with my car, but I would still like to know exactly what I'm paying for every month.
The coverage that was offered was a good one. First, they offered me another one. I was like, “Look, I'll be honest -- I don't plan to drive my car like that.” And then they said, “We have another offer.” So the other offer they gave me, which was better, was three months or 200 miles. And I said, “Okay, I can make that.” But it’s not a car that I plan to drive every day. That plan is a five-year one. They said I pay for three, the last two is free. It runs me $78 a month. I had to have 200 miles within the three months, which I said, “Okay, I can probably get 200 miles on a car in three months.” But the other one they offered me was I needed a lot of miles. I said, “Honey, I don’t plan on driving the car like that.” I have other cars to drive.
I have to pay the Elite coverage for three years. And then I've got two more years until I reach 100,000. It's the first time I ever had something like this. But it was fine, and I was satisfied with everything. The people at Endurance were very nice.
Purchasing the extended coverage from Endurance was painless and very easy. The reps seemed to know what they were taking about. It was informative and brief the way that the rep explained the coverage. It would be good if their claims offices are open on the weekend just like dealerships are and other service centers. We had a claim which we had to call from the dealer on a Saturday and nobody was there. Monday was a federal holiday. By Friday, everyone's back in town and getting things done. They give you five business days. If they give me five days to submit it, I would have expected a response within five business days. Because if they can limit me to five days, they should limit themselves to five days.
I spent nearly an hour on the phone just to get an email address and that was frustrating. Waiting in queue was 47 minutes. I wish there’s an email address to submit your claim and a fax number on the website and in the communication of where you can go. They give you the phone number to call them, but if nobody's there, you submit your claim, it takes you forever sometimes to get through.
My brother got Endurance. It was a good company so I went with it. Somebody from Endurance told me when I got it, that the policy covers oil, brake, tire rotations, and windshield wipers. When it comes to the engine, that's where I have to pay $100 for the deductible. If anything happens to the inside of my engine, I have full coverage.
I went to get my oil changed yesterday. I was thinking that my insurance was gonna cover it but they only cover $50 of it. The oil change was going to be $177. I never did it because I thought it was free. The way the representative explained the coverage was not that good. The verification could have been handled better. It was like a false advertisement. I told the rep a thousand times to clarify like, "So I'll just take my car?" He just said, "Yeah. You let them know that you're with Endurance, they'll call us and we'll pay you the deductible for the oil change and stuff.” Endurance knows I have a BMW, so they know it's gonna be higher than a regular oil change.
I had a very good experience with the rep from Endurance and the coverage was explained very well. Making the payments is easy. It comes out of my credit card.
I read out Endurance's entire warranty package. They didn't just warranty a particular portion like some insurance companies only warranty certain parts. This one gives a bumper-to-bumper coverage. That piqued my interest and then I went further. They gave me the two extra years of insurability for free and also gave me additional perks on the coverage.
The sales representative was very knowledgeable and extremely thorough. I'm also sales representative, and with me, one has to be so tactful, to the point and complete in every area in order to be able to succeed selling something to me. This person did that for me. Also, not only was it very clean and precise, but they provided it in writing as well. After the sale, everything has gone in accordance to it and I'm fine. Having the security living in the countryside in Florida, you want to be able to have a reliable vehicle that is being kept up to par by their continuous services. If you happen to have an extended warranty and you know it's being taken care of, it gives gives an immense amount of value.
I liked Endurance's level of coverage. It is better than what we currently have. One thing we did like about that plan is it does offer oil changes and search which the other plans don't do. The initial rep I dealt with was pretty good. The secondary reps that they had to send this to were a little bit pushy, but we had already decided based on the initial rep that we were going to go with the service. If we were on the fence, we may not have picked them based on the secondary reps. Listening more to the client would be the key thing. If the second rep would have listened more, he would have understood that we were already essentially sold. We were already going with the product. We were just asking for them to kind of work with us on some things, and then he kind of wanted to resell us on why this was a great buy and why it was unnecessary for him to do what we had requested.
It was kind of bizarre because he went on a really hard pitch, and it was a totally unnecessary thing. The question we had was just kind of, “Did you adjust the down payment?” It was a simple yes or no. In the end, they were unable to make an adjustment to the down payment. That was fine. If that's all you could do, you just say yes or no. Because we are already sold, we still went with the product. That wasn't make or break for us but we didn't need to get a whole 15-minute lecture on why. If they didn't have a good product, I simply would have just ended the call. If the first guy hadn't done a good job of selling the product, they would have lost us with the second guy.
The rep of Endurance was very informative, patient and kind. The rep explained the coverage pretty well.
I wanted a very comprehensive coverage, and there were several companies I looked at, but I chose Endurance based on the ratings. The rep also explained the program to me well, and I chose quickly to get the program. Everything went smoothly. I have an older vehicle, so whenever I would have to use it, it should be very valuable. I'm very satisfied with it.
At first, I thought everything was perfect with Endurance until I went to go get my car serviced, and I was told that the package that I got didn't cover it. I had a blown seal on the transmission gasket and some kind of harness clip that was supposed to be put on. Once Volkswagen told the Endurance people the price, they said that it wasn't covered under the type of warranty that I got.
When I reached out to Endurance in the beginning, the guy ran through all of the packages and he said that he was giving me the best package that he had. He sold Endurance to me because he told me that I'm covered from bumper-to-bumper, any engine part. When we sealed the deal, he said I will get the paperwork and everything that he stated to me on the telephone, but that didn't happen.
Endurance kept telling me that they were gonna send me the package to the warranty but I never received it after having the warranty for four months. I made payments for three months. The guy that explained the coverage told me that everything was covered. That was why I went for it. He also said that I would get some kind of package where I would be able to purchase some stuff. He offered $200 worth of gift certificates. When I ran into the problem with Volkswagen and once I got on the phone call with Endurance, I received the package saying that it was their elite package and it came three days after I dealt with Volkswagen and I was denied the service.
I was on the phone a couple of weeks ago with the representative and I got tired of calling back Endurance. I'm not complaining about no services. It's just the fact that I spent my money and I was honoring my part about making my payments and then, when I got to one small situation with getting a repair, I wasn't able to really talk to nobody. I'm a little dissatisfied with Endurance. I found somebody cheaper to go ahead and fix my car. The lady told me that, "What I'm gonna do is I'm not going to charge you for the next month." But I wanted them to not charge me and just refund my money back. I had to go get my car from Virginia from the Volkswagen dealership and bring it back to North Carolina. Now, I'm back in New York and I don't have a car. I'm using my wife's car right now.
I signed up with them and I was promised that I would receive something written about the coverage but I haven't received it yet.
Jon, the rep, kept on following up with me and making me understand. He emailed me different stuff and kept on checking back with me. So, I signed up with him. I went with the top coverage. I paid for three years and got three years more. Endurance helps out a little bit with the tires and brakes. Anybody is not going to give anything like they do. I liked the plans and the only thing that I didn’t like was I hadn’t received the card.
I love that Endurance offers full bumper-to-bumper coverage. I bought multiple cars and once I talked to the gentleman, I got them all full coverage for five years.
I was satisfied with the plans from Endurance that were offered to me and I got a five-year coverage. The experience has been fine so far.
Endurance had better coverage warranty for almost everything for the car.
The rep from Endurance was good and I was totally satisfied with the plans. I got the top of the line coverage where everything is covered.
I had bought the car from a Buy Here, Pay Here and the insurance they were trying to give me was extremely sly. I got great, all-around coverage from Endurance. It’s affordable, and it’s easy to sign up. The rep was friendly and he let me know everything I needed to know.
The coverage was explained very well. I got the general breakdown of what would be covered and it's quite an extensive list. And that made me happy and I kept Endurance in my mind. Having extended coverage is going to be extremely valuable especially because I have an American car and my history with those has been subject to more issues than I had with non-American cars. If you need extended warranty service, Endurance is the place to go to.
I’ve had issues in the past and Endurance came in handy when I had some warranty on the car. Good explanation of the coverage.
The experience with Endurance was not too good. I had a problem with my truck and was only 130 miles out of me having 1,000 miles before I could report something wrong with my truck but they wouldn't work with me. They told me there was nothing they could do for me so I'm thinking about changing companies. I was told Endurance was one of the best ones to kinda have coverage on your truck with but they don’t seem like it. I wouldn’t recommend them to anybody.