Endurance Warranty Coverage Reviews
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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Most of the other companies wouldn’t go over the 150,000 mile mark. But Endurance would. The rep told me how many years and how many miles it would be, and the cost over the four or five year period that we got it for. It sounded good to me, so we went ahead and did it. We just call the rep, go online, and make a payment. Having coverage on a vehicle like ours, you got to have something like that. To go and buy a new one when they're $85,000 for something that we need for towing a vehicle around and with all the other stuff, and we've got to maintain ours. So having something like that helps us pay for some of the bills.
The reps explained the warranty as well as I allowed them to. Most of our calls were quick and in a rush because we would call them when I was on my way to work or right before I was starting to work. So they explained things as quickly as they possibly could to get me to understand exactly what my coverage was. Most of my understanding came after I got a breakdown of what is covered in the little booklet and email. So the person I was talking to did a good job, well enough for me to want to go with Endurance over the other companies I was looking into. They did an adequate job. Once I signed up, I started getting calls and the person was consistent with reaching out to me when I requested callbacks.
I was very surprised at the level of coverage that was provided, considering that I had an extended warranty. It was pretty thorough. Also, I'm very pleased that they offer payment for oil changes and stuff like that.
The coverage that I have with Endurance is at a level for what I need as far as on the miles I got on my van and years. I used it one time for service when I had to get some brakes done, and it worked out good. They gave me some money towards it. They said it was a one-time deal on that but I just started with them and I already saved some money. However, it seems like if I need services on the weekend, I can’t call and ask for any of the information to see if it's covered or not.
When looking for this kind of coverage it's important you ask if you are actually speaking to the company or if they are a broker. This company works directly to you and explains everything well. They have a good rating!.
My car happens to be a Mercedes and I called a couple of dealerships. I asked if they took a couple of companies and they said no to most of them. But they said yes about Endurance. I then talked to Endurance's reps and they explained the coverage very well. They answered questions and they made it easy to understand. I've also recommended them to someone who ended signing up. I'm supposed to get something from referring him and I haven't gotten it. But I will refer Endurance to somebody else.
Signing up with Endurance was easy. Their rep explained all aspects of the coverage very well. We wanted a comprehensive package and this provided one of the most comprehensive packages. I wanted additional things and everything was included. We had to do a certain number of miles before it kicked in and they were very clear on the limits.
Signing up was great. They answered all my questions. I just lost my husband so, having coverage on my vehicle that's a little older is a great advantage.
Enrolling with them was very good. I got very good coverage and everything else.
My husband found Endurance and we got signed up with them for my 2014 BMW. The individual that I spoke with was a very nice gentleman with a great personality. He assured me that I had this comprehensive coverage from top to bottom and pretty much everything that I needed would be in there. That was why my husband and I felt comfortable enough to get the warranty.
There are some things wrong with the car and it's at the dealership. A claim was submitted and it was denied. I’m left to pay several thousand dollars for my car to get fixed. I was upset because that's the whole point of the warranty. I called the warranty company myself to get an understanding of how we got to this point when what they told me was everything was going to be covered. The young lady that I spoke with was a very nice individual and explained to me that in order for the part to be covered, they have to be specifically listed in the plan that I have. But how would I know that as a consumer? They are the warranty company. Did they sell me a warranty knowing that my parts are not listed and that I can't get any coverage for it? That makes no sense to me.
Endurance sold me the warranty knowing that I wasn't going to be able to get anything fixed on my car. I asked the young lady if she could transfer me to the department where I could cancel the warranty. I absolutely will not continue to pay for something that I can't use. She transferred me and I was on hold for a good 25 minutes until I had to hang up to get back into a call for work. Endurance is on my list to cancel.
I thought that I had full coverage with Carchex. But in the end, they nickel-and-dimed everything. And my mechanic is not expensive. I wasn't quite sure if that was a game or if that’s standard in the industry. But I then got the specific names of those things, and when I signed with Endurance, I was told they were all covered. I haven't used their service yet. I just pay the monthly amount. I was pleased with the amount at first. They made it more reasonable for me. But then I just got a letter saying that it was going to be up this year and it could be up to $500. I haven't received that increase yet. But I've only had it three months and the fact that my low rate that I was happy with is potentially being increased already is disappointing.
I bought an expensive used sports car and wanted to have some coverage on it. I did some research on a couple of plans. I had two other companies to compare Endurance to. I spoke with three of them and the level of service and comfort I had from the Endurance individuals superseded far from what the other two were. The signing-up experience with Endurance was very informative. The other two companies had a little bit of a hard sale to them. I didn't need a hard sale. I just needed a quality coverage plan. The Endurance rep walked through the options, what was best for my make vehicle and amount of miles that I had on it. Went pretty detailed through what I was purchasing.
My only issue was needing to have 1,000 miles on it before it took effect. I don't think I could put 1,000 miles on it as of yet. I live in an area where it snows and it’s winter and this wasn't my primary vehicle. I drove it for a few months and put 700 miles on it. It's probably another 300 or so that I have and I won't pull it out again until the summertime.
My experience with them went smooth and easy. Their plethora of coverage stood out and the rep just kept going on and on. I was like, "Man, this sounds like way too good to be true." He said, "We're gonna pay part of the cost to get your windshield wipers changed". If you break down within 75 miles past your home, we're gonna pay up to $25 a day for a hotel room for three days?" Manufacturer warranties don't even do that. It was really astounding. So far, they've done what they said they were gonna do.
The rep made the coverage sound good when I was signing up but making the payments are very hard on me. I live on Social Security and CarShield was only $70 a month but I'm paying 50 some more dollars to go with Endurance.
The rep I spoke with was very thorough. She explained everything and answered the questions. Endurance was about the same amount of money as the dealer's extended warranty but I got longer coverage by about 50,000 miles.
Endurance had good ratings. It was more expensive substantially than the other one that I was gonna purchase. But this one, you dealt directly with. There was no third party per se involved. They also explained the coverage pretty well. The only thing I didn't get was a paper. But their customer service was very nice. The rep was there when I was calling back with my million questions. Somebody was always there to answer the question.
I needed coverage for mainly the engine and when I purchased a warranty from Endurance, the rep I worked with was all right.
I called Endurance and they gave me quotes. I called them back once I decided when I wanted to do it and the person was great. They helped me. I also like their pricing. We got a better deal, especially when we did two vehicles. They were also able to offer coverage on older vehicles than some of the other ones I looked into.
Endurance Auto Warranty is a scam. I’d give it a zero if I was allowed. We bought coverage the best when they offered. We had an additional 1600 miles on the car and 49 days their requirements are 1000 miles and 30 days. We had the tires changed on the car and the gentleman said we are going to need new brakes. The next week we noticed a squeaking in the front end. We took the car to Volvo dealership. They found the squeak something with a shock. They said the brakes did changed. And they also noticed some noise in the motors/engine not sure what it’s called.
We told them to contact the endurance auto warranty. Endurance denied everything, saying that it was an existing condition. I don’t understand when you buy an extended coverage on a vehicle that has 130,000 miles you expect there will be things that you’re going to happen. That’s why you get the coverage. When There is an issue that develops that the company doesn’t cover it. Biggest scam ever. So disgusted with this company. I am going to post it as many places as I can find.
Everything is fine with Endurance. The rep explained all aspects of the coverage well.
The representative was fine. My only complaint is she said they would send me information in the mail about the plan and the coverage and I never received anything.
The gentleman that I spoke with was able to answer all my questions and there was no pressure from him. Everything he told me seemed right on the up-and-up. I wanted the coverage to be similar to what the dealer had provided initially. Right now, it looks like I'm gonna overlap on some of the coverage. But in the long run, the length of the coverage made a big difference as well.
Endurance was the only company that offered coverage that was within my price range at the moment and also covered what I was looking for, such as the powertrain warranty and a few of the sensors. When I was signing up, the rep was able to answer a lot of my questions. The only thing I didn't like was that he said that I could split up the initial payment but that wasn't the case. They ended up taking out all of it so I had to deal with some problems with the bank on that. But other than that, everything has been fine so far. Getting this coverage has taken away the stress that I had if something happened. My biggest fear is having a transmission or something go down and I wouldn't have a car. But if that were to ever happen, I feel confident in the coverage.
I felt that the better choice was to go with Endurance but that was a huge mistake. It was a good value from their paperwork that they had provided to me and I thought the coverage was going to be great, but that turned out not to be the case. I took the car in recently to have some work done because the dealership had said that they weren't able to tighten up the transmission lines anymore. It was causing a leak. I turned that in to have that claim but Endurance denied it because they said the transmission lines aren't covered.
Also, when the service advisor had called the stuff in, she told me that they were very short with her and rather rude. They didn't want to talk to her and said that, “This is not covered.” And that was the end of the conversation. But if the lines aren't covered, that leads to fluid loss and that means the transmission is gonna go out. I'm pretty upset with them. If it's basic maintenance that's gonna be taken care of on the vehicle, then that's fine. They will take care of that. But if anything major happens, I feel like they leave you hanging on a branch.
I would have liked for them to have discussed what their plans covered because when I first talked with them, they made it seem like I selected a tech plan, because of the technology that's in the vehicle. But there really was not any discussion as to what it does and doesn't cover. I would have appreciated it if they had gone over the stipulations but none of that was ever done.
When the dust settles... If you had asked me about Endurance and their Coverages/Protection a year and a half ago, I would have given them a higher rating than my previous extended warranty provider. I thought that since they had treated me fairly on my previous vehicle, that I would transfer/register my 2015 GMC Truck to them as well- hopefully to benefit from a multiple-car discount as well as the continued service and coverage.
We may have gotten a discount for the royalty transfer, but the royalty from them to support two of my current claims has been far from their publicized customer satisfaction statements. I have had to almost become an Auditor and Attorney to provide evidence to support my Claims. As a Service Quality Professional, myself, I would think that continuous improvement efforts are in order when facing a new customer complaint supported by evidence. We should always be willing to revisit our policies and processes to stay ahead of our competition. But maybe that and customer retention is not that important.My first vehicle Failure:
The Suspension rack needed to be replaced after identifying that the bushing had failed on the driver side causing the suspension to shift and pop during turns. Reported Endurance by the service provider with the estimated costs. The cost triggered the need for an adjuster (unbiased we hope). The adjuster verified the bushing failure; however, the suspension rack was NOT covered. After receiving the rejection, I wanted more details. After going to the GM Part Catalogue and contacting the local GMC Dealer Part department, we discovered that the bushing that would have been covered is not an “Orderable” Part on my year and model truck. I provided Endurance with the assembly Part# and pictures showing them that the rack and bushing were all part of ONE Assembly. The Endurance representative told me that that didn’t matter and closed the claim as “Denied”. No Partial payout. No offered concessions or anything…My most current Failure:
Had an acceleration issue and heard excessive tapping noises from me engine, so I took it to the dealership where I purchased and have it regularly serviced. After the assessment by the service department, they determined that the lifters on the right side need to be replaced. Again, since the cost had reached a certain threshold, an adjuster needed to come to provide their assessment. Based on the feedback from the dealer, the adjuster agreed that the failure would be covered, but just needed some more supportive evidence on the maintenance on my vehicle. They requested all of the oil changes and service records. Maybe I am part of the 1%, but since I purchased the Truck, the dealership has maintained all of my oil changes and services. They provided them as requested.
Thinking that this would be all they needed to get this repair started, I went on to order my oil and filter- not to hinder the turnaround time. Not so FAST... Endurance later called the Dealership’s Service department and told them that they were going to REJECT the claim because the recommended oil change intervals were not met. They didn’t ask for oil samples to determine if the oil change intervals inconsistency caused the lifter failure. Just a “DENIAL”. Again, I went to provide as much evidence as I could to help support the Interval inconsistency, by sharing with the Endurance Representative that I had been using fully synthetic Oil in the truck since it was purchased. The Oil change interval for the type that is used in 25K miles or once a year. My average change interval was ~14,500 miles. I provide Oils Specs, Supplier Technical reports, asked if anything else was needed to validate the services or components.
After no response, I reached out to Endurance and spoke to another “HELPFUL” representative. She appeared to understand my issue and concern and wanted to understand more, so she asked for more information. I sent her the documentation on the Oils and their coverages and intervals. She escalated this to her manager. “GREAT, looks like we have provided what they needed. NOT so Fast….“ She come back to the phone and said that her manager knows the brand and uses it myself and brags on the oil change intervals myself. However, he could not approve the claim because I didn’t follow the “recommended” oil change interval that they have in their system.
Understanding Service and Claims as I do and providing all of the consistent Oil change and service record, I asked if the company could split the cost with me. The Rep indicated that it was not possible. It’s was ever all or nothing. This is Crazy!!!! I could see if the adjuster said that the truck was not maintained, the parts were rusty, or that the oil was tested and Endurance had determined that the oil was “truly” why the lifters failed. They say and brag on the superior service and protection, but when the dust settles, maybe they are ALL just the SAME. They have me in a 24-month Payment Contact. They may cancel me or extend my term. My hope is that at least they look in to new approaches to claim handling, vehicle upgrades, OEM updates, Industry trends, and service improvements. Look out, here comes the EV’s!!!D. **
Keeping “U” in Q_ality and S_stainability!!!
The rep was very nice and setting up the service was very easy. He explained the coverage but I'm 85 years old. I’m still awfully sharp but I gotta have something to read. All I got was a welcome letter, how to update automatic recurring payments and the disclosure of what their limit as far as sharing. If I had a folder or a pamphlet, which would be very nice to have, it would sure help me and make me feel better about it, too. Other than that, I was very satisfied with Endurance.
Endurance has a one-year payment and a three-year coverage. Their rep was very professional, pleasant, and informative. He answered our questions and called us back when I thought it was a scam. On the whole, the people at Endurance were patient, they weren't pushy, and they let me decide and call them back.
Endurance was able to provide me with more coverage than the manufacturer's warranty. The representative did a great job. She had a good knowledge of the product and did a very good presentation.
Endurance has some stuff that my warranties on two other vehicles didn't cover. I assumed that it's bumper to bumper except for electric. At the initial point, they pitch everything. Once they go through all the coverages, the guy breaking down the coverages was very knowledgeable on each of the coverages. When I took my vehicle in, the dealership told me I needed to replace the strut. They called Endurance and told them what the issue was. They had to go through the warranty and see where it highlights what it covers that pertains to what we're trying to fix.
The guy that was telling us about it wasn't very knowledgeable. There was a difference between that guy and the initial salesperson. The salesperson would read off a coverage then break it down what the coverage means. The guy that we talked to at the dealership read it word for word and told us it is what it is. It was very vague and wasn't specific. We needed the detail so that we would know for a fact whether something was covered or not. Otherwise, somebody else can interpret it differently. In the end, the dealership was told the warranty doesn't cover the strut. It took us three weeks to get a no and I don't want to go through the hassle again. That changed my mind. I don't want to pay for something that doesn't cover what I need.
I'm trying to cancel the warranty but I'm getting the runaround. I called the 1-800 number that came with the bill and they gave me a different number to call. I called that number and nobody answered then I was hung up on. I called again and this time I wrote the 1-800 number down that I got. I was on hold for 30 minutes then it got cut off again. I called again for the third time. I was told to call back during business hours. Endurance sold me the warranty pretty well but while I was in it, it was as if I wasn't important anymore.
Endurance gave me more coverage on miles. They bumped it up to 250,000 miles. Customer service was nice and they told me a little bit about how to submit a claim if I need any work done. I'll just give the shop Endurance's number. Endurance, on the whole, helps. I had to extend my payment out and they worked with me with that.