Endurance Warranty Cost Reviews

Endurance has 2.2 million people that pay them about $109 a month, so they have $238 million a month, times 12, which is $2.7 billion. They make more money than the auto manufacturers in the United States combined and actually pay the claims. Even if they paid 500 million in claims, they have the pockets enough to pay the claims, which is important to me. I find them to be a good company. They're very personable. They even have a little grace period on your warranty if you're late a couple of days on the payment. I did a small claim with them and they paid Pep Boys. The process was straightforward. They're good for the larger ticket items, too. They'll do transmission, every lubricated part. They do the air conditioning, the electrical systems, and the motors in the windows. They cover a lot of things. They're a reputable company and cost effective.

The last repair that I had with Endurance was extremely aggravating. There was something with a part they were disputing that was inside the oil versus outside the oil, and it was inside the oil. So it took taking the truck apart and Endurance denied it. Then, they went back through and explained stuff. They said that they would send out a technician. That was three days later. My truck was all apart so they couldn’t do anything. I couldn’t pick it up. They denied it and went back to it again, and continued to redescribe and send the pictures. It was about two weeks by the time they got it finally approved and through.

When I spoke to the Endurance representative, he was a very nice guy. He was easy to talk to. Very understanding. I had a problem with the payment. It was on my end. He was very cordial and he helped me out. He was very patient when I was fixing that payment issue.

The sales experience was excellent but it was frustrating the first time I needed to use the service. I was gonna cancel it. I provided the miles to the vehicle when I got the warranty. When I took the car to a BMW dealership to have an oil change, the mechanic penciled with the miles. But instead of putting 72,229, he put 72,300 miles. That number didn't coincide with the number that I had given Endurance, so they denied all my claims. I had to go back and get invoices from previous work I had done and invoices from work I had done afterward. I had to pull all that together and send it to Endurance to show them that what the guy at BMW did was wrong. I subsequently got it resolved. But I needed the work done anyway, so I ended up paying for the work that they didn't approve beforehand. But there was other work that needed to be done and Endurance paid for it because of all that. So it ended up costing me some money, but it is what it is.

One day, I was driving and all of a sudden, all these lights popped up on my car. I took it in and a multipoint inspection was done. There was the sensor, the battery, the ribbed bed belt, the steering, suspension, a four point and they did a wheel alignment. Then it was some engine mount that they had to put on. Endurance covered everything except for one thing they were saying that they would not cover. I had to pay for the battery and the maintenance but they paid $53 worth of the battery because I had the Endurance Extended Warranty maintenance plan.

The car started to overheat while I was out of town and I took it to the dealership, and they processed everything for me. I ended up paying 500 and then, Endurance covered whatever was needed for them to cover. I was without a car for almost three weeks so that part was a little irritating because I had kids. I needed the kids to go to school and I had to get a rental. And that whole process was a lot. Then having the inspector come out to look at the vehicle took a long time. So my vehicle was sitting until an inspector came because the dealership couldn’t do anything until someone came and checked the car. Overall, I haven't had any problems. I never got a clear explanation from Endurance on why I had to pay 500 and something and neither did I get that from the dealership. But the dealership also said it was not up to them to approve. Other than that, I haven't had an issue with Endurance.

The reps who helped me with signing up were very good and setting up the payments was no problem at all.

Endurance's price seemed fair and setting up an account with them was pretty easy. I was traveling halfway across the country and had an incident from the time I left. I didn't know what it was until I got where I was going. There was a bit of a runaround. The person that was helping me gave me the wrong information, and I sat for two months not knowing what was going on. When I finally followed up on it, I found out that nothing had been done. Then the people that helped me at that point were very helpful. I was told it was some new person, and she gave me the wrong information.

I had an issue with my car that’s overheating. The thermostat was stuck and the radiator blew other stuff. I took it to the shop. They pay for everything else but the thermostat because the thermostat intermittently was working, not working, and the dealer gave them the error. That's why I decided to replace it. But Endurance refused to cover it. I ended up paying it out of my pocket and I was so disappointed. Because that's the main problem that triggered everything. If I did not replace it, it would do it again. It's gonna be stuck again, it'll blow up the engine again. Endurance just ignored me. And they don’t wanna reconsider.

Policy is sold as a very promising solution when in it fail to fulfill my expectations which were set by the company advertising. I hope that this gets to someone who cares. Paid $1300 dollars while I ended up paying $3300.

I changed from CarShield and went with Endurance. They offered me a credit. They offer a lot. And if I need a rental car, they would do that too. I was really impressed with them. Everything went okay as far as dealing with them. Everything was friendly and nice. I did a front-end alignment and they did a good job.

I talked to Endurance and we set up everything on the phone. We also set up the payment on the phone. So everything was fairly smooth. It was very easy. It was no hassle at all. I filed one claim when my alternator went out on my vehicle. I didn't have to do anything. All of my repairs are done by Chrysler. So I just gave them the information and they contacted Endurance. Endurance did what they needed to do. They paid their portion. I paid my portion. It went rather smoothly.

Signing up with Endurance was alright but it wasn’t always direct. I got the runaround on numerous occasions when it came to the policy. I tried to get certain things done and they were denying it. So, it was pointless to pay for it. The cost wasn’t really expensive but I couldn't afford to keep paying it at this time.

I have two cars with Endurance. Their customer service was great. Four weeks ago, I took my Chrysler in because it was making some funny noises. The shop here in town went over it real good. Everything went nice and smooth. It took him about four days to get the work done. They had me come in and they went over everything and then they called Endurance.

Getting things set up was good and easy. The reps helped me out with what I needed to get done too. They did a deferment for me on one of my payments 'cause I lost my job.

By far one of my WORST experiences EVER. I purchased this warranty for OVER $8,000 because I wanted to get the best package for my Mercedes SUV. I am a single mother who had just replaced 2 SUVs back to back and wanted to be safe the next time around. Also Mercedes replacement parts aren’t cheap. I opted to purchase because the sales rep offered me a dream if my car was to have any issues within the next five years. He said based on my past issue with my previous SUVs and the fact that I had a luxury car that this plan would be the best and I would be covered in any event in which my car was to break down or have any electrical issues. He even went as far as to research my car and tell my all the issues that have been reported with my make and model in the past. I was sold with the details and assurance he provided. But you guessed it, he lied.

I signed up with Endurance Auto Warranty and did everything while I was in a drive-through getting some chicken. It was quick and everything was good. When I took the car in on a weekend though, getting claim support and figuring out the rental car was challenging because the office hours aren't available on the weekend. There was a number for the dealer to call, but no one was answering. The main office was closed for customers, so I ended up having to call the dealer number to find out how to go about getting a rental car. Now, when I'm planning to take the car in, I need to take it in during working hours and take time off work.

Endurance is owned and operated by themselves. They weren't a third party and it's easier to get a claim through with them. I take my car in and I don't have to get another authorization. My most recent claim was for a burning smell and an alignment. I knew that wasn't going to be covered but they told me that it was my valve cover gasket leaking and they covered that. I paid $800 out of pocket for everything that they didn't cover from the total bill that was 1,900.

We called and were initially offered 5 yrs/102,000 mi. After discussion we got 7 yrs bumper to bumper warranty for a fair price. We pay for 3 yrs. and get 4 more years with no payments. We were satisfied.

Signing up with them was quite easy. The rep explained everything I needed to know. They gave me a quote and signed me right up. They worked with me for the payment. The rep took a little bit and then gave me time to pay the rest. When I had work done on my vehicle, the shop contacted Endurance and they did what they had to do.

They have good customer service and they fixed the issues with the vehicle. They reached out to the auto body shop that was fixing the car. They did everything they were supposed to do. When I was a couple of days behind on my payment, the guy reached out to me and I let them know what was going on. I've made the payment. So I'm okay. I like Endurance.

The experience signing up was pretty straightforward. It was very good. The only thing that I had an issue with was they were not very clear on their language. There's a waiting period. It’s 1,000 miles "and" one month, not "or". After I thought I had fulfilled the 30-day waiting period, I had an embarrassing situation where I took my car in to have it looked at, and that little “and” and “or” language came back to slap me in the face. I wanted to have all this work done and I couldn't because I didn't pay attention to the language.

Endurance is a good plan. I took the vehicle and did a change of oil. And I paid, but I couldn't get the refund. They pay me for the $60 for the regular change oil. But when I tried to call them, I cannot get them. I have been waiting for hours on the phone.

So I have a 2012 Jeep Wrangler and was upfront about the lift kit and large tires, rep said, "No problem. You will be charged a surcharge and it would be covered." Only had the warranty for 6 months, tried to use it and claim was denied. This is the 2nd warranty company where my motor needed replaced and my claim was denied (on a covered component) because they said my tires were too large. Any loophole they can find they will deny your claim. I will absolutely go as far as needed to let everyone know that Endurance is shady and they do not stand behind their warranties. BBB IS NEXT and actually am thinking about getting an attorney because I asked for a refund since they weren't going to pay the claim and was told no. I WANT EVERYONE TO KNOW HOW BAD THEY SUCK.

A lovely gentleman from Endurance was the first one that responded to me. He was upfront and that was different from a salesperson. I asked him a lot of hard questions and he explained his opportunity. He also said, “We can do this as a trial. If it doesn't work for you, we can cancel this and reimburse you with your down payment.” The critical part was if I kept the car and had a major problem I needed, it was within a timespan that I could get his warranty program, which nobody else offered me that opportunity nor were they upfront and honest with me. I felt very good about choosing Endurance.

Signing up with Endurance was easy. They cover oil changes and breaks. I used it for an oil change and I was concerned the place doing the oil change would have difficulty trying to get it covered. But that surprisingly went smoothly. The only thing was I made my initial payment to Endurance and it didn't go out. I was late and they called probably five or six times. Every time I would say, “Look, I told you it's out. It's sent, you just haven't got it yet. Can you make a note of that?" What happened was a glitch on my end but they didn't have to beat me up with phone calls day after day. I set up an automatic payment through my bank account, which is working now.

Endurance gave me a good sales pitch. But their maintenances, I have to go read between the small print. I took my vehicle to the new Dodge dealer in North Knox. Endurance preferred to go to a chosen dealer but if you can go to a Dodge dealer, that would be great. I have a 2008 Dodge Avenger and it had 80 something thousands of miles on it. I had some problems with my transmission and I had some other noise with the front end making noises. The dealer checked and said the brakes were all good. The first time they checked they said the transmission fluid was a little brown but there was no metal in it. I told them it was shifting hard and there was a humming noise.

Endurance takes their payment once a month and the only time I've used them, I ended up paying for half of the bill and I'm still not sure why. I've asked numerous times for them to send over a booklet that shows exactly what's covered. It's not different from the warranty paperwork that I had on another car before this where I was told that it covers all these things but it only covers the drive train and only part of that. I ended up paying $500 out of my pocket so I'm not really happy. I get 20 or more calls a week from different companies that offer the same thing and for less money.

It was very good with the rep at Endurance. She went over everything with us including the pricing. The payments are very reasonable and I can't see not having it. It’s a peace of mind. You know that you have that plan there and that if something were to happen with the car, it’s taken care of.

Everything went well. Endurance was willing to cover the electrical, like the computer chip, and even the braking system which other places didn't want to cover. They also give you $150 credit if your brakes go out and need to be replaced.