About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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I asked the rep from Endurance what kind of policies were available and he said there were three different ones. I told him that the only thing I'm interested in is the drivetrain, the major mechanical components and he said that Endurance has one that covers that, which was the one we selected. Also, I got to Endurance because there was an independent survey done on the top five of their kinds of programs and I read the reviews on them. Endurance was rated first in that entire review. Then, I read the particular reviews. I have to see how people were treated and it appeared that they were treated fairly.
We had a program one other time. We had bought two new cars and it was our first excursion into these highly electronic vehicles. It'd be a good idea to have them covered. When we had a couple of issues, we were treated poorly so I was very leery of this kind of a process again, but yet having bought that vehicle, it might be worthwhile trying it once more, and we have.
At first, I had some problems with the MEPCO website. I couldn't get from Endurance to MEPCO very easily and I had to make a few phone calls to get there. It took me about two or three different tries. We bought the warranty in either November or December and the first payment was late because I couldn't get to the website at all. I kept trying to enter the data and for some reason or another, it wouldn't take it. I got a nastygram from Endurance saying I was late and I said that I tried to pay three days ago and nothing happened. I never got a receipt. I talked to a couple of people about it and it seemed to indicate to me that I paid it. But I got the nastygram from Endurance saying I was late and did I need help with payment. It was a whole bunch of who struck John about my finances but it had nothing to do with that. It had to do with their website. So, I explained that to people and I was able to get the payment made.
The following month, I had a similar problem but I kept trying because I noticed that the first time, after I got on it the second time on the first payment due, there was a difference in the way it reacted. So I kept looking for that and I finally found it. I would like to see it be all just one website to go to rather than the way Endurance splits it up between their service and advertising website, and then somebody else is collecting my money. I find that a little disconcerting, but if that's the way they're going to do business, that's your business model and it’s entirely up to them, but I would prefer different.
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When I got on the phone with the Endurance rep, I was reassured of customer service. The rep was also friendly. The payment was easy to set up on auto-pay. I did it the first time. However, when I needed my car fixed, I took it to the shop. The shop was great that I took it to. But when I would call for the next steps, I never got a phone call from Endurance, like a follow-up to say, “We heard that your car was in the shop. These are the steps.” Nothing to reiterate my warranty.
When I would call, I got the same girl twice. She had a little McDonald’s quality of customer service. Luckily, I got another gentleman and he was awesome. By having this young lady on the phone with me twice, there was no way I could’ve gotten bad customer service twice. But by him getting back on the phone, it reassured me that I made the best decision. I was frantic. It was the holiday season. Getting a new transmission is quite pricey. But he turned around and it worked out.
But the thing was, I still got nothing from Endurance to say, “How did it go?” Even when my car was delayed, I called back up there. I was very patient because of the holidays. I knew that it didn't make sense to get a rental car because my car had not even been looked at by Endurance. So, when they came and they processed my claim, I was like, okay, it would take a little more time because of the holidays. Everything was going on.
I said, “Is there any way you can extend the window for one more day?” He said, “Our policy doesn't allow it. I'm not sure.” They sent me to customer services, like a courtesy thing and the rep didn't even wait for my answer. She said, “No. There is no way we can do it.” But they fixed my car and they gave me a new transmission, so I'm happy. My transmission, all together with labor and cost was $5,000. I only paid 400 out of my pocket. I will recommend Endurance. I had an awesome experience, just the fact that I got my car fixed.
Endurance has 2.2 million people that pay them about $109 a month, so they have $238 million a month, times 12, which is $2.7 billion. They make more money than the auto manufacturers in the United States combined and actually pay the claims. Even if they paid 500 million in claims, they have the pockets enough to pay the claims, which is important to me. I find them to be a good company. They're very personable. They even have a little grace period on your warranty if you're late a couple of days on the payment. I did a small claim with them and they paid Pep Boys. The process was straightforward. They're good for the larger ticket items, too. They'll do transmission, every lubricated part. They do the air conditioning, the electrical systems, and the motors in the windows. They cover a lot of things. They're a reputable company and cost effective.
The last repair that I had with Endurance was extremely aggravating. There was something with a part they were disputing that was inside the oil versus outside the oil, and it was inside the oil. So it took taking the truck apart and Endurance denied it. Then, they went back through and explained stuff. They said that they would send out a technician. That was three days later. My truck was all apart so they couldn’t do anything. I couldn’t pick it up. They denied it and went back to it again, and continued to redescribe and send the pictures. It was about two weeks by the time they got it finally approved and through.
I paid the $100 deductible and there were other expenses that they wouldn’t cover so I ended up paying $800 on top of the $100. It was a $3,000 repair but I finally got it fixed. It was frustrating. The only one that worked on it was about 40 minutes away. The two people that I bring cars to locally, within 15 minutes away or right around the corner of my house, wouldn’t work with Endurance. Thy try to deny most of the claims. If you have a mechanic that’s willing to fight it, it seems like some of the time, it’ll work. So people should do it with a grain of salt.
When I spoke to the Endurance representative, he was a very nice guy. He was easy to talk to. Very understanding. I had a problem with the payment. It was on my end. He was very cordial and he helped me out. He was very patient when I was fixing that payment issue.
The sales experience was excellent but it was frustrating the first time I needed to use the service. I was gonna cancel it. I provided the miles to the vehicle when I got the warranty. When I took the car to a BMW dealership to have an oil change, the mechanic penciled with the miles. But instead of putting 72,229, he put 72,300 miles. That number didn't coincide with the number that I had given Endurance, so they denied all my claims. I had to go back and get invoices from previous work I had done and invoices from work I had done afterward. I had to pull all that together and send it to Endurance to show them that what the guy at BMW did was wrong. I subsequently got it resolved. But I needed the work done anyway, so I ended up paying for the work that they didn't approve beforehand. But there was other work that needed to be done and Endurance paid for it because of all that. So it ended up costing me some money, but it is what it is.
One day, I was driving and all of a sudden, all these lights popped up on my car. I took it in and a multipoint inspection was done. There was the sensor, the battery, the ribbed bed belt, the steering, suspension, a four point and they did a wheel alignment. Then it was some engine mount that they had to put on. Endurance covered everything except for one thing they were saying that they would not cover. I had to pay for the battery and the maintenance but they paid $53 worth of the battery because I had the Endurance Extended Warranty maintenance plan.
When I get an insurance plan, it should cover everything on the car because I'm paying for it. Even though I have the top-tier plan, the Endurance warranty still doesn't cover everything. They had to fix the ABS sensor but I was supposed to get the N80 valve fixed too. That would have been $1,100 and they didn't cover that. I told them to hold off on it. This last time, I paid $488.54 and the majority of it was labor, not even the part.
The car started to overheat while I was out of town and I took it to the dealership, and they processed everything for me. I ended up paying 500 and then, Endurance covered whatever was needed for them to cover. I was without a car for almost three weeks so that part was a little irritating because I had kids. I needed the kids to go to school and I had to get a rental. And that whole process was a lot. Then having the inspector come out to look at the vehicle took a long time. So my vehicle was sitting until an inspector came because the dealership couldn’t do anything until someone came and checked the car. Overall, I haven't had any problems. I never got a clear explanation from Endurance on why I had to pay 500 and something and neither did I get that from the dealership. But the dealership also said it was not up to them to approve. Other than that, I haven't had an issue with Endurance.
The reps who helped me with signing up were very good and setting up the payments was no problem at all.
Endurance's price seemed fair and setting up an account with them was pretty easy. I was traveling halfway across the country and had an incident from the time I left. I didn't know what it was until I got where I was going. There was a bit of a runaround. The person that was helping me gave me the wrong information, and I sat for two months not knowing what was going on. When I finally followed up on it, I found out that nothing had been done. Then the people that helped me at that point were very helpful. I was told it was some new person, and she gave me the wrong information.
As far as the issue, one of the control module things went out, and it was causing electric components of the system not to run. I have a deductible, and I ended up paying almost $500. I'm like, “Well, that's $400 more than my deductible. What's really covered?” So, I called and asked about it. They explained I can get some back. Then I had a process to go through with it. My Cadillac had a component that went out. They ended up paying for what was there. The whole bill was almost a grand, and I had to pay $450. I got 300 dollars and something back from it.
I was not happy with the lady that was not very helpful when I called in. I took my car in right after the holidays. I took it in on the 27th, and I called them on the 3rd, asking what I should get reimbursed for. She kind of gave me some wrong information. When I finally talked to the right person a couple of weeks ago, I had a check in less than five days. So, it was exceptionally well. Had I just not had the experience with the unskilled worker, it probably would have been a great experience overall.
I had an issue with my car that’s overheating. The thermostat was stuck and the radiator blew other stuff. I took it to the shop. They pay for everything else but the thermostat because the thermostat intermittently was working, not working, and the dealer gave them the error. That's why I decided to replace it. But Endurance refused to cover it. I ended up paying it out of my pocket and I was so disappointed. Because that's the main problem that triggered everything. If I did not replace it, it would do it again. It's gonna be stuck again, it'll blow up the engine again. Endurance just ignored me. And they don’t wanna reconsider.
At the time, they promised me a lot. And when the insurance got purchased, and I started to walk in, they told me they would cover the alignment. And it’s only $25 for alignment in one time for life. I said, “What’s the $25 will cover alignment for?” It’s not fair. They told me would cover alignment, but they told me it would be only $25 one time. The $25 is nothing, because you have to do the alignment at least twice a year. They also told me they would cover an oil change. So, I changed the oil. But because they were not working on Sundays and I had to pay out of my pocket, I ended up paying $102, but they only give me $50 for it “Because that’s what we pay.” I thought I got insurance, but it looks like it’s partial. It’s not the way I thought. It’s not a dollar or two that I'm paying but $3,000. It’s a lot of money.
Policy is sold as a very promising solution when in it fail to fulfill my expectations which were set by the company advertising. I hope that this gets to someone who cares. Paid $1300 dollars while I ended up paying $3300.
I changed from CarShield and went with Endurance. They offered me a credit. They offer a lot. And if I need a rental car, they would do that too. I was really impressed with them. Everything went okay as far as dealing with them. Everything was friendly and nice. I did a front-end alignment and they did a good job.
I talked to Endurance and we set up everything on the phone. We also set up the payment on the phone. So everything was fairly smooth. It was very easy. It was no hassle at all. I filed one claim when my alternator went out on my vehicle. I didn't have to do anything. All of my repairs are done by Chrysler. So I just gave them the information and they contacted Endurance. Endurance did what they needed to do. They paid their portion. I paid my portion. It went rather smoothly.
Signing up with Endurance was alright but it wasn’t always direct. I got the runaround on numerous occasions when it came to the policy. I tried to get certain things done and they were denying it. So, it was pointless to pay for it. The cost wasn’t really expensive but I couldn't afford to keep paying it at this time.
I have two cars with Endurance. Their customer service was great. Four weeks ago, I took my Chrysler in because it was making some funny noises. The shop here in town went over it real good. Everything went nice and smooth. It took him about four days to get the work done. They had me come in and they went over everything and then they called Endurance.
There was a little bit of a mix-up for the payment. Ended up they were sending it to the wrong email address. But they got that straightened out while I was sitting there, so the shop was happy and I was happy and the car’s been so much better. It was a $2,100 bill and Endurance picked up $800 of it. So I was pleased with that. When I first talked to the salesman, he said, “We even cover your oil changes and other required factory maintenance.” They don't cover a lot but I was just surprised they covered it at all. I paid for some of it. But every penny they paid, that’s less out of my pocket. I would definitely recommend Endurance to anyone.
Getting things set up was good and easy. The reps helped me out with what I needed to get done too. They did a deferment for me on one of my payments 'cause I lost my job.
By far one of my WORST experiences EVER. I purchased this warranty for OVER $8,000 because I wanted to get the best package for my Mercedes SUV. I am a single mother who had just replaced 2 SUVs back to back and wanted to be safe the next time around. Also Mercedes replacement parts aren’t cheap. I opted to purchase because the sales rep offered me a dream if my car was to have any issues within the next five years. He said based on my past issue with my previous SUVs and the fact that I had a luxury car that this plan would be the best and I would be covered in any event in which my car was to break down or have any electrical issues. He even went as far as to research my car and tell my all the issues that have been reported with my make and model in the past. I was sold with the details and assurance he provided. But you guessed it, he lied.
So far my car has had 2 separate issues and BOTH times I was told by Endurance Car Warranty that my claim wasn’t covered. The first situation I had, my electrical unit stopped working. My radio, power seats, windshield wipers, power windows and a/c heat system stopped operating. Despite the manual saying they covered a/c, heating, electrical and luxury electric issues I was told they would not cover ANYTHING and had to pay out of pocket. When I inquired, the rep herself stated it should be covered but after talking to her supervisor I was told nothing would be covered because that particular electrical issue was not covered by the warranty. Now my car has an issue with the alternator. The belt that powered the alternator broke and damaged the alternator, the engine mount, pulleys and brackets. I was told a second time that none of the listed items were covered in my warranty.
When I attempted to get a resolution from the rep, asking her what can be done to help I was told I should have read the entire manual within the timeframe given. Absolutely absurd! Also the manual is written in a way to confuse women and those who are not knowledgeable about cars. The manual said they pay for “all pulleys” but then the rep says it’s only referencing all pulleys for the timing belt not the car. Someone like myself would not have understood that. All pulleys means all pulleys. Never again will I be tricked into purchasing a car warranty. I could’ve taken that $8,000 and put it towards my car repairs now and in the past and still had money left over.
The only thing I can say I received on behalf of ENDURANCE was a battery boost and a tile. They don’t even cover a comparable rental car in the event of an emergency. My car has been in the shop for a week and I was only given the option to rent a mini compact car for a maximum of 5 days. I have 5 children (hence the need for a SUV) and would have already maxed out the 5 days and my car is no where close to operable. Do yourself a favor and stay away from ENDURANCE. Be your own warranty/assurance and put funds away each month for an emergency car situation.. The down payment you would’ve paid to ENDURANCE can be taken and put into a savings account. Then pay $200 a month to that account for 3 years. At least if your car breaks down that account won’t tell you that you’re not covered. They can also teach their reps some customer service. Again….by far the worst, and I’ve flown Spirit!!
I signed up with Endurance Auto Warranty and did everything while I was in a drive-through getting some chicken. It was quick and everything was good. When I took the car in on a weekend though, getting claim support and figuring out the rental car was challenging because the office hours aren't available on the weekend. There was a number for the dealer to call, but no one was answering. The main office was closed for customers, so I ended up having to call the dealer number to find out how to go about getting a rental car. Now, when I'm planning to take the car in, I need to take it in during working hours and take time off work.
Another point is, my car sat in the shop for almost a week for a day and a half's worth of repairs, because whoever was supposed to be inspecting it and the dealer weren't on the same page. They kept having to resubmit pictures. Since my account only covers rental reimbursement for five days, I ended up paying for an extra two for a rental car, which shouldn't have occurred. It wasn't like I was taking it to a mom-and-pop shop. I had a Cadillac and I took it to the Cadillac dealer.
I had an issue with the pump, and it seemed to be a standard repair job. I agree they gotta do due diligence and they couldn't come out on a weekend, which is fine. However, either the rental car period needs to be extended to cover the repairs if they expect it's gonna take all day to look at my vehicle, or they need to be able to have somebody that can respond same day so that repairs can get started. Also, with the reimbursement payment, I'm getting checks mailed to me. The money is getting taken out electronically. Why is the reimbursement not just a direct deposit or credited to my account?
Endurance is owned and operated by themselves. They weren't a third party and it's easier to get a claim through with them. I take my car in and I don't have to get another authorization. My most recent claim was for a burning smell and an alignment. I knew that wasn't going to be covered but they told me that it was my valve cover gasket leaking and they covered that. I paid $800 out of pocket for everything that they didn't cover from the total bill that was 1,900.
Also, I have the maintenance plan and it is useful because they cover up to $85 for an oil change. An oil change at the dealer is typically 100 bucks so that leaves me paying 15 bucks out of pocket, which is the cheapest I can pay for an oil change. Endurance has covered a lot and I've never had any hang-ups. I'm happy with them.
We called and were initially offered 5 yrs/102,000 mi. After discussion we got 7 yrs bumper to bumper warranty for a fair price. We pay for 3 yrs. and get 4 more years with no payments. We were satisfied.
Signing up with them was quite easy. The rep explained everything I needed to know. They gave me a quote and signed me right up. They worked with me for the payment. The rep took a little bit and then gave me time to pay the rest. When I had work done on my vehicle, the shop contacted Endurance and they did what they had to do.
They have good customer service and they fixed the issues with the vehicle. They reached out to the auto body shop that was fixing the car. They did everything they were supposed to do. When I was a couple of days behind on my payment, the guy reached out to me and I let them know what was going on. I've made the payment. So I'm okay. I like Endurance.
The experience signing up was pretty straightforward. It was very good. The only thing that I had an issue with was they were not very clear on their language. There's a waiting period. It’s 1,000 miles "and" one month, not "or". After I thought I had fulfilled the 30-day waiting period, I had an embarrassing situation where I took my car in to have it looked at, and that little “and” and “or” language came back to slap me in the face. I wanted to have all this work done and I couldn't because I didn't pay attention to the language.
I recently had a claim submitted and I ran into another issue, which was Endurance is not open on the weekends. So if you have any work done and are trying to pick up your vehicle on the weekends, you're not going to get it. There was no way for my service station to be able to process their claim effectively to get payment. So they wouldn't give me my vehicle back unless the bill was paid in full. I couldn't go without my vehicle because I use it to get to and from work. So I had to pay the bill in full, and then get reimbursement after the fact, which was a little frustrating.
The devil is in the details. So consumers should make sure that they are reading their policy absolutely thoroughly, and making sure that they understand how to process claims effectively. Other than that, Endurance has a great value. I like that I can budget it every month and know that there's not going to be a surprise expense because I have to get an oil change and that stuff is covered. That's nice for me because I like being able to budget. I live on a fixed income, so it's very effective for me.
Endurance is a good plan. I took the vehicle and did a change of oil. And I paid, but I couldn't get the refund. They pay me for the $60 for the regular change oil. But when I tried to call them, I cannot get them. I have been waiting for hours on the phone.
So I have a 2012 Jeep Wrangler and was upfront about the lift kit and large tires, rep said, "No problem. You will be charged a surcharge and it would be covered." Only had the warranty for 6 months, tried to use it and claim was denied. This is the 2nd warranty company where my motor needed replaced and my claim was denied (on a covered component) because they said my tires were too large. Any loophole they can find they will deny your claim. I will absolutely go as far as needed to let everyone know that Endurance is shady and they do not stand behind their warranties. BBB IS NEXT and actually am thinking about getting an attorney because I asked for a refund since they weren't going to pay the claim and was told no. I WANT EVERYONE TO KNOW HOW BAD THEY SUCK.
A lovely gentleman from Endurance was the first one that responded to me. He was upfront and that was different from a salesperson. I asked him a lot of hard questions and he explained his opportunity. He also said, “We can do this as a trial. If it doesn't work for you, we can cancel this and reimburse you with your down payment.” The critical part was if I kept the car and had a major problem I needed, it was within a timespan that I could get his warranty program, which nobody else offered me that opportunity nor were they upfront and honest with me. I felt very good about choosing Endurance.
Signing up with Endurance was easy. They cover oil changes and breaks. I used it for an oil change and I was concerned the place doing the oil change would have difficulty trying to get it covered. But that surprisingly went smoothly. The only thing was I made my initial payment to Endurance and it didn't go out. I was late and they called probably five or six times. Every time I would say, “Look, I told you it's out. It's sent, you just haven't got it yet. Can you make a note of that?" What happened was a glitch on my end but they didn't have to beat me up with phone calls day after day. I set up an automatic payment through my bank account, which is working now.
Endurance gave me a good sales pitch. But their maintenances, I have to go read between the small print. I took my vehicle to the new Dodge dealer in North Knox. Endurance preferred to go to a chosen dealer but if you can go to a Dodge dealer, that would be great. I have a 2008 Dodge Avenger and it had 80 something thousands of miles on it. I had some problems with my transmission and I had some other noise with the front end making noises. The dealer checked and said the brakes were all good. The first time they checked they said the transmission fluid was a little brown but there was no metal in it. I told them it was shifting hard and there was a humming noise.
The dealer talked to somebody with Endurance and they said that it was a maintenance thing. I had to change the fluid then they would check it again the next time we had that noise again. I still had the noise and still the same shifting problems when I went back. I paid 300 something dollars to change the fluid and for the time they spent saying they checked my brakes out. Come to find out the next time I went there that my brakes were bad. I had new rotors put on it before I went to them. The brakes went bad on the left front metal to metal. I took it back to them the second time and they said, "Endurance would only pay for the brake shoes. They wouldn't pay for the rotors." But the brake shoes were the ones that caused the rotors to go bad.
Endurance said they would pay $75 for the shoes. I told them I would go back to my original mechanic and leave them. you.” My mechanic said he would change the rotors and brake pads and he won't charge you a penny. He said, "This is ridiculous what's going on for you. There's no reason for that crap." I agreed with him. I looked at the brake rotors after I got there and the mechanic took them off. The mechanic said there was nothing wrong with the rotors. But the mechanics at North Knox said there was. The rotors were too thin to turn. You don't turn rotors anymore. You throw them away.
I called Endurance and explained about the rotors and the transmission. I was told, "We had no information that they even did the work there." But I was there when the lady called them. I told them I would get ahold of the lady to call them. I'm waiting for the lady to call me back from North Knox. She hasn't called me back either. I'm not a fan of walking in and having to change my transmission fluid if it wasn't actually true. The transmission is still doing the same thing. I've had the wool pulled over my eyes. Somebody is not talking to somebody. Somebody is lying somewhere. If the brakes are bad and the rotors are new, why wasn't that taken care of instead of saying, the pressure was 135 pounds and I had to pay for them to read it all loud. I'm just so tired.
At the moment, I'm not pleased with Endurance. I had an extended warranty put on on my 99 Oldsmobile before. Unlike Endurance, those people didn't hesitate. They sent somebody out and they looked at it. It's not what warranty people do now. They just talk to somebody over the phone. I've been shafted. I've very dissatisfied and I'm tired of paying $112 a month for nothing.
Endurance takes their payment once a month and the only time I've used them, I ended up paying for half of the bill and I'm still not sure why. I've asked numerous times for them to send over a booklet that shows exactly what's covered. It's not different from the warranty paperwork that I had on another car before this where I was told that it covers all these things but it only covers the drive train and only part of that. I ended up paying $500 out of my pocket so I'm not really happy. I get 20 or more calls a week from different companies that offer the same thing and for less money.