Endurance Warranty Contract Reviews
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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Steve was very helpful with me getting my somewhat refund. He did note that I will receive some of the money for the down payment considering I had cancelled a month prior to when I spoke with him which was about exactly a month after I joined. I didn't drive the car anywhere, and I had decided to not drive the car over the winter - don't want to chance wrecking it. The reason I had contacted him was even after I had terminated the contract, PayLink had still taken the $195 and change out of my account and I only had $5 left in that account after that. So I received that back. Not sure if I will receive partial down payment back but I appreciate the help anyway. Was thinking about getting this for my truck instead, but gotta find a new job.
I needed to have a little more warranty on the Honda Civic since it had 50,000 miles on it. I looked at two companies and I liked the overall package that Endurance had. The reps were very good and thorough in terms of making sure I understood exactly what I was getting. We just got the warranty in December and everything is good.
I'm hitting 148,000 on my car. I'm the second owner and when I got it at Complex, it still had a transmission and engine warranty. But then, the dealership said that it only had 9,000 miles left. I wanted to at least keep the vehicle covered because I drive it a lot around the city back and forth from work. When I talked to the Ford dealer, I asked them about the warranty place and they said they wouldn't take AutoGuard or CarShield as they said those companies don't pay right. I went through Endurance's warranty and set it up. I had to do my investigation with my mechanic in Ford to make sure. He told me that Endurance didn't seem to bad.
However, this employee was moving too fast and I wasn't happy with him. Still, somebody called me back and they said they would get the warranty straight. Even so, the guy jacked up my odometer reader and had everything really off. I knew he was trying to make a sale but Endurance already has a good name so he didn't have to pressure me. They're already with the VMA so their name is where they've been looked at thoroughly.
The first guy thought I had 48,000 miles and I don't know how he missed when I said 148,000 a couple of times. I was asking him "ain't all calls recorded" and he was getting smart on me back and forth via email. I told him that his professionalism is not on point and that he made me very skeptical. I then said I told him twice that I had 148,000 miles and that I thought he was moving too fast. The second person whom I spoke with made me comfortable and he tried to clean it up. But then, he didn't know what the first guy offered me so he was a little off. I then had to go through a third person but I still had a downpayment problem as what their guy initially told me had gone up. The third person tried to get this taken care of.
The second and third person both did their best for me. They tried to figure out what was going on and did not try to move too fast and tried to accommodate me. Thereafter, I had Benny's Automotive and Capital City Ford look at the contract with Endurance for me and the manager highlighted that I should make sure that my fluids are changed and that I keep up on the maintenance of the car.
My car developed an issue with the drive shaft, I reviewed my contract & happily discovered it was covered. But when my mechanic called they said it was caused by normal wear & tear on the bearings in an attached part. Mind you the attached part CANNOT be purchased, repaired or replaced alone it's a part of the drive shaft! It renders the drive shaft inoperable! They created a loophole to not have to replace my driveshaft, so my option is to pay for it myself or keep driving with a faulty drive shaft until it destroys related parts. I've paid faithfully for 2 years only to have them screw me on my first claim! I highly recommend you steer clear of these scam artists!
My name is RUBEN **. I paid for extended coverage $3543.00 2/24/16 For a total of 5 years or 100,000 miles. I have read the entire contract book about what’s not covered and I don’t see anything about the heating core or heating core valve. These are important parts on the heating system. Contract # **. I spoke to a representative and asked where in my contract does it say That these parts are not covered. He just said that they aren’t covered.
Several reviews below speak glowingly about how easy it is to get signed up and start paying for coverage. However, when it is time for Endurance to perform as promised, don't hold your breath! Throughout the last two weeks, I have spoken on the phone with several individuals who claim that they are "Customer Service Reps", or "Account Managers" with Endurance, but not a single one of them has followed through with anything they said they would do.
I finally had to come to the realization that this company does not care about anything other than getting access to credit card accounts so they can start taking money. I bought this policy without seeing the details of the contract. I did so trusting that once I got the documents, I would be able to study them and cancel with a return of my down payment, if I were to determined that the terms to had been over-sold during the phone call. Once I made such a determination, I called and made it clear that I wanted to cancel. That is when they began a program of lies and deception. I have been treated with complete disrespect, and they have now begun to act as there is something wrong with me, because I'm not happy with their endless delay tactics.
Every time, I get shuffled to someone else who says they "will help me", or they "are battling for me" (or similar), and that just ends in frustration and more delay. My phone messages are not returned. When I do get through to speak with someone, I'm promised that I will hear from them by a certain time. However, and, WITHOUT EXCEPTION, they have not come through as promised in even one small way.
All day yesterday, I was assured they were working on a "satisfactory resolution", and that it would finally be presented to me by the end of their business day. But, of course that deadline passed without action. I finally heard from someone who claimed to be working on my case, "after-hours, on his own time", and that by 10AM this morning, he would definitely call me.
But, of course 10AM today came and went without a call, so I began to call the "direct line" that they had given me to that department. No one EVER answered ANY of those calls. Eventually, very close to their closing time, I decided to try calling the main phone number, to get someone to walk over there to get someone's attention, he just laughed at me. (And remember, I have been trying to deal with the department who claims to be responsible for taking care of Customer Service.)
I guess by now I should expect Endurance employees to just laugh as if I'm just another in their long list of dumb sucker victims. Roughly 48 hours ago, I dug deeper into the reviews posted online by other customers. I found plenty of reason to be concerned. SO, that is when I ramped up my efforts to cancel and get my money back. I would think that ENDURANCE would at least have some interest in having me go away with the partial satisfaction of getting my money back. If you are thinking of doing business with Endurance, I suggest that you instead consider simply flushing your cash down the toilet. The result would be the same, except way less time consuming.
I thought that I got the best plan for my car, the representative recommended the Diamond plan that cover almost everything, BUT I found out that they have a lot of loophole to not fix your car. I have a problem with front axle, the grease was leaking a li'l and they said it’s not covered, the boots comes along with the axle, and it’s part of the axle, how would anyone know that the boot is leaking till he feel something is not right with the car, I feel they are a scam and there are a lot of loopholes in their contract to just not paying for the repair.
We would like to apologize for your negative experience and we would like to learn more about your situation. If you wouldn't mind giving us a call at 866-432-4443 at your earliest convenience.We look forward to coming to a resolution.
I have an older vehicle and I wanted to get a warranty on it. I liked that with Endurance, there was no middleman and because of that the price was not as expensive. I talked to one of the managers there and he gave me the contract information. He was very informative and professional. He was also knowledgeable about the service and gave me some answers to some questions I had about the product itself. And when I set up my account, I gave my credit card info to them to draft the payments monthly.
I purchased a high-end car and I wanted to get a warranty for it. I looked at the reviews online and I decided to go with Endurance Auto. The reps I worked with were very knowledgeable but they quoted me an amount of $98 a month extended out to $72. And when I got to the confirmation for it with the gal, she quoted me a different amount. I told her what the correct amount should be and she said she saw the note but she didn’t make the change. So the policy came in with the regular terms, which was fine, but I’m not happy about that. Still, my experience was overall pretty good. I'm gonna go ahead and pay off the warranty and hopefully, I won’t have any issues.
Endurance's reps answered my questions and told me about their extended auto warranties. However, I had to think about getting their warranty for a little bit because I wasn't pleased with the first warranty that they offered. Still, their rep worked to try and get my business. Even so, I would never want the final payment process on how they make 24 months work. I've read through that contract and there are some caveats in there that I'm not 100% sure that I probably need to ask about. It's a very lengthy contract such that I feel like I'm almost buying a house.
Even so, the service of Endurance sounds great. I've read the customer comments and most of them sound pretty good. It's just that when I deal with something that's hectic, it's always a worry to me that if I take my car to the shop, they would tell me that I didn't read page 13, section 13 and I would tell them that I didn't read that. I would want the contract more simplified and not as lengthy as it is.
I looked Endurance up as far as some of the more highly rated companies. I do a lot of my own work and they told me for one that I could do my own maintenance and that would be okay, but that I would have to have that first oil change with an ASE-certified tech. But then when I got the policy in the mail, I read different. I was misinformed because in fact I cannot. I need receipts from an ASE-certified tech for all maintenance if I'm gonna submit a claim. Just having the receipts for the purchase of those parts would not have been enough to file a claim. The work needed to be done by a certified technician and me. I called them up, and they did confirm that so I feel like I was just lied to to get the contract.
In the end, though, for an $11,000 car, paying almost $4,000 for a warranty was not worth it so I didn't even keep the warranty for a month. But the customer service reps were pretty good. I felt like once I wanted to cancel that they might put the pressure on, but they were pretty good about it. The first people that wanted to sell the contract maybe just were either misinformed or they lied outright. Endurance is still worth a try. They seemed like they might’ve been a good company.
Include Endurance in your evaluation of options. They'd be definitely worth a look. Their product looks like a good program and we're looking forward to using them. We bought a used late-model vehicle and in terms of warranties, Endurance had excellent backing and good reviews. The sales process was great too. The guy we worked with did an excellent job of explaining the coverage as well as the pertinent things that we needed to pay attention to in order to avoid problems using the coverage. So he was thorough and professional. On top of that, their coverage was very good. Their pricing was reasonable and it was easy to make payments.
We have had our car at the dealer for over three weeks. They are refusing to pay for anything and will NOT return phone calls. They are so nasty! We got an out of date contract book and proved to them and they still will not approve the claim. They can call for payment but they cannot call you back for help. This is a horrible company to deal with. We put our hard earned money for this warranty and we are not getting any return on this.
My car has a bad track record with valve and head problems. It’s a known issue and there are no recalls on it, but I might have to do something about it in the near future. Endurance had good reviews and their rep was easy to deal with. They were also knowledgeable and easy to get a hold of. However, I canceled the warranty after I got the contract. Their wording in it made it appear that a lot of claims would be denied due to what they call “normal wear and tear”. It’s all semantics at that point and I don’t feel like paying upfront for services that may be declined down the road. Compared to the service rep, the contract was not as inclusive as I was comfortable with as far as what they would and wouldn’t cover. Their legal department is obviously putting them in a situation where they would not have to pay out a lot of claims that they label as “normal wear and tear”, which is all up to the individual mechanic or the service rep involved with the claims.
I purchased a warranty from Endurance on 9/10/2018. I purchased the top warranty they offer, which is bumper to bumper and known as the Platinum Plus plan. Prior to purchasing the warranty (In mid-August), I had taken my vehicle to the local Jeep Dealership for a factory recall. This visit was a couple of weeks prior to purchasing the warranty. During the factory recall repair, the dealer also did an inspection on the vehicle noting no issues, leaks, or problems. The warranty contract begins after a 30-day waiting period and 1,000 miles from the time of the purchase. In mid-October, well after the 30-day waiting period and 1,700 miles later, I noticed a small oil leak on my garage floor. The droplets of oil did not appear to be engine oil. My garage floor is finished in a white epoxy with a clear coat, meaning it is impossible to miss oil on the ground when it appears.
As soon as I noticed oil, I contacted my local Jeep dealership and scheduled an appointment for service on 10/29/2018. When I arrived at the Jeep dealership, the service manager told me that the oil I was seeing under the vehicle was most likely hydraulic motor mount fluid and said the mounts usually go out on these vehicles between 5-7 years. A short time later (on 10/29/2018) the diagnosis was completed, and it was in-fact the motor mounts leaking. They were not covered as part of the Jeep powertrain warranty, so I provided my Endurance Warranty information to the dealership. Endurance contacted the claims administrator, United Car Care, who stated they would send out an inspector due to the cost of the repair ($1400+). It took two days for the inspector to show up at the dealership, and an additional day before the decision was rendered to deny my claim.
I immediately contacted United Car Care and was told that the condition was “pre-existing” because there were signs of hydraulic fluid on engine components under the mounts. I was also told the engine had “flexed” or measured off by a certain amount which indicated this failure had taken place “over time” and was pre-existing. I protested and noted the vehicle had been in for a full inspection to the dealer just prior to purchasing the warranty and no issues were noted, including no leaks. I also explained that there is no way there was a leak that would go unnoticed as my garage floor is done in white epoxy and the car is parked in the garage.
I asked how they can prove on their end the failure occurred during the “waiting period” and not after. I was told due to the close proximity of the waiting period and the failure, they are calling it a pre-existing condition. The service manager at the dealership told me there is no way to prove an exact failure date and was baffled by the warranty company assuming it is a pre-existing condition, especially when a full vehicle inspection was completed by the dealer shortly before purchasing the warranty.
Motor mounts are a covered component, my vehicle was past the waiting period in both days and miles (by a large number in-fact) and they still denied the claim with NO PROOF that the condition was pre-existing. To add insult to injury, I requested to cancel my account and was told I have to send a letter via US Mail to request a cancellation. They were more than happy to take my money and start my billing over the phone, but now I have to submit a form via US mail while they continue to charge my credit card? NOT GONNA HAPPEN. STAY FAR AWAY FROM THIS COMPANY.
The best part about the cancellation, is I requested the form be emailed to me so I could cancel and I was told it could take a while for the form to send over email because it has a large attachment. After I got off the phone with the representative from Endurance I NEVER RECEIVED THE EMAIL. I had to call back a short time later and demand the email be sent to me while I was on the phone. Funny, I instantly received it and the best part, there is NO ATTACHMENT! It’s a simple email you print out, and they claim you must notarize the form to provide the mileage on the vehicle.
I am not wasting my time or money, I provided them with a copy of the receipt from the dealership showing the vehicle’s current mileage. I then tried to call back after putting a copy of this form in the US mail, email and their online support form, and was placed on hold until I finally hung up. I encourage others to USE STRONG caution with this company, do not be fooled by their rating on BBB or anywhere else.
Because of the plans to keep my vehicle for a long time, I wanted whatever made the most sense in terms of me preventing out-of-pocket expenses on major items. In terms of warranty, I chose Endurance for the ease of doing business. And kudos to the sales team, particularly to the gentleman who had a long discussion with me. He explained all of the stuff. There was a clear path to what to expect and what I would be receiving in the mail and in the emails. I had a good initial impression and none of it seemed to be fluffed up. Everything that he said happened. I wouldn’t say the warranty is affordable but they gave me options, and although what I got is definitely not the least expensive plan out there, it sounds like the right decision.
My manufacturer warranty was out and I work in the car industry so I know how important a warranty is. I googled the best possible warranty company on used vehicles and Endurance was one of the companies that came out. I called and told them what I was looking for then they gave me quote. It's a good price and I now have monthly payments on autopay. I will recommend Endurance. It makes sense to get an additional warranty after you’re out of manufacturer warranty. And Endurance seems to be a very good one in terms of the coverage. It seems to be pretty much up there with what is needed.
My son's warranty on his Tahoe ran out and he was thinking about getting another vehicle. But I wanted to first check what other warranties companies are offering. I pulsed Endurance up to see what kind of rating they had, and they had a good rating. Plus the gentleman who dealt with me was very professional and extremely helpful. He answered any questions that I had very nicely to my satisfaction. He was also very knowledgeable as far as what the company offered and what could be done. He also spread the payment out based on my son’s circumstances where he could afford it.
That gentleman was on it. He was good. After talking with him, I was so pleased that if I purchase a secondary car, I will consider coming back. In fact, I always lease cars so it's usually up in one to three years. Later on this year, I plan on buying two used cars once my lease is up, and I plan on coming back to Endurance. I even told the gentleman that I would recommend them to other persons.
I was well-pleased with what the company was offering as well. It was reasonable in terms of how they could pace things up to try to make it affordable also. The major things that would be a concern to us was in that package. I was looking to cover the engine and the transmission. Those are two things that jump out at you. Then in terms of the electricals with the AC and things of that nature, all of that is covered as well. The nice thing is that there are no problems with my son's car at all. But still, we have the assurance that if anything major should happen, he is covered.
Our car hasn't been paid off yet and we got a warranty in case it breaks. When we dealt with Endurance, the people there seemed good in terms of their professionalism. The payments are a little high but it's easy to make the payments. They’re gonna take it out on auto-pay.
After my very expensive warranty from the dealership ran out, I did a quick search and checked some reviews. Most people were satisfied with Endurance but I took it with a grain of salt. I was going to try it and see how it goes. The representative I dealt with was very good. He was very helpful and nice. But I cut him straight to the point, which wasn’t his fault. I'm in retail so I already know this ring-around thing. I just wanted to get this warranty up and going. But he explained that it was a recorded line so he had to keep going, which was fine. I get that.
I had had an extended warranty from another company before on my Audi so I knew the basic coverage. But he explained everything and he sent me off to the site to review it with him. He told me everything that was covered and the things that weren’t covered. He was very friendly about it too. But I'm also an auto mechanic and I wanted specifics. I pretty much wanted my engine components, my all-wheel drive and my transmission covered, and the representative had a little bit of an issue trying to find that. Not every average person is gonna really know though.
He wasn’t very knowledgeable about cars but I don’t blame the guy. And it isn't an issue when you're in sales. Maybe the question I gave him also caught him off-guard. But I found the information in the contract itself and it would have been good if he had gone through the contract a little bit more. There was also this one guy that he sent me to for the purchasing and the disclaimer. They sent me over to somebody else and this guy talked like an auctioneer. It was like, "Wait, wait. I have a question. Can we back up like 20 sentences?" On the other hand, the first representative did bring the steep pricing down some, which is very good.
I bought a car that has a factory warranty and I was trying to find a warranty that extends the life of my warranty. Endurance showed up highly rated on a couple of different sites, but once I got them on the phone, they weren't gonna let me off until I agreed to the 30-day trial period. The price was subject too, and you don't get to call back or think about it. I thought I might like to discuss it with my wife, but the rep said, "This is a one-time offer, you take it now or not." So, knowing that I'd have a 30-day, I took it. I received my contract in the mail since then, and have put it under the microscope. I'm not sure we'll be keeping this plan.
I don't know the history of the vehicle I got and for safety, I looked into getting an auto warranty. I tried to get information from several, and I was not successful most times in getting a good price or a price over the phone that I thought was realistic. I signed up with Endurance a week ago and I got the contract yesterday, and I’m still going through it. I talked to them three times now and the discouraging part is every time I talked to them, I got a different price. So, I was very close to cancelling my policy yesterday when I got the wrong bill. That didn’t go well. That conversation went well, and they acknowledged the fact that they sent me the wrong bill and they were willing to correct it but I wasn’t convinced that I wanted them to correct it. I was more convinced that I was gonna say goodbye. But they made it worth my while to try one more time. I’m disappointed and I probably wouldn’t even make a recommendation.
I was getting a used vehicle that has really low miles. It runs surprisingly well for the year but I knew that Ford Escapes, especially 2008 through 2010, have notoriously rough AC units that tend to die. So I was trying to help negate the possibility that my wife and my toddler would ever be in the car and it wouldn't have AC. I was doing a lot of Google searching trying to find out who had the best ratings in terms of warranties for vehicles and Endurance was number one on at least one of the sites I was looking at. When I was talking with their reps, I had a small notepad that I was filling up with information and just by the conversation, it was obvious that we were doing it with them. I was very satisfied with my experience and the payment plan they gave me was very reasonable. At the moment, we're very happy that we were able to get the level of coverage that we got and I would recommend Endurance.
The auto warranty I had before expired and Endurance's package deal seemed like it would go along very well with my needs. The representative I dealt with was outstanding in terms of the way he conveyed the information. He made it quite simple. It was real straightforward and plain. The payment plan was also based on my needs as a customer. They set it up based on how my income was flowing and that was pretty neat. All in all, it was a great experience.
I've used Endurance Auto Warranty several times and it saved me mega bucks, more than the plan cost me. When I had a claim, I didn't do anything. I just took the vehicle to the dealer where I had it worked on. They looked at my policy and that was all I had to do. I paid the $100 deductible and Endurance paid the rest. It was like having a new car warranty where you just drive it. The only difference is, with Endurance, if the bill is less than $100, you pay all of it. If it's more than $100, you pay the $100 and they pay the remainder. And that's very important when you have a vehicle like they are being made now with a lot of computer stuff. If something is going wrong where it relates to their computer stuff, it may cost $5,000-$6,000 to have something fixed and you only pay $100 as long as you're within the number of years or the number of miles that your contract is for.
I've got another car that I just bought in March which has 38,000 miles on it. Since I had Endurance on another vehicle and I've had good service and I didn’t get any surprises that it's supposed to cover something and it didn’t, I decided to go with them again. My purchasing experience has been great. It was quick and easy. I did a down payment and they will bill my American Express card every month. I'd definitely tell my friends to get Endurance Auto Warranty. At $140 something a month, that's very reasonable.
I had good purchasing experience with Endurance. I used to have a warranty from Warranty Direct and then a local company but I searched for a better one. Endurance is backed by Better Business Bureau and the representative who helped me was excellent. He answered a lot of the questions that I needed to know, gave me the best deal, and went over the contract with me.
CAUTION. Deceptive marking and sales MICHAEL **. CAUTION. Stay away... This company will take your money, and when you need them most. They slow walk, and find reasons for delay, and excuses. They are continuing to debit my account, while not accepting and processing my claim. It's been over a week and there has not even been a callback after they ran out of excuses to accept and pay out my claim. In the end you will have to seek the help of the Federal Trade Commission, attorney general, and my own legal efforts in order to enforce contract that appears to have been fraudulently sold under deceptive marketing and sales practices in the state of Florida by Mr. Michael **. Truly a disappointing and time consuming experience. If this review saves even just one person from dealing with this company and Mr. Michael **, then it is worth it.
I was gonna give my daughter a car and I wanted some extra protection on it. Based on the ratings and the customers’ experiences that I read, I decided to buy a warranty from Endurance. I set the payments monthly and I’m going to call it in. The first representative I spoke with did not completely explain all the information. He told me that there would be some type of form once I receive my contract. When I received my information, I went through it and wanted to know what I needed to sign to send back in. I called customer service and the person I spoke with said that there wasn’t any information for me to send in. All of that was for me to keep for my records of when I have to get any kind of service done to the car. Also, we were aware of the waiting period but we found out about the mileage after we have agreed and the card was charged. So, it was another miscommunication. Nevertheless, I was very satisfied with Endurance.
The warranty on my car was getting ready to run out and I wanted the basic of the car, the motor, the transmission, the air condition, the heating, the cooling, the electronics, and the inside of my car covered. Endurance was highly rated, price-competitive, and their warranty covered what I wanted to have covered so I decided to go with them. Their process was simple and easy. Their representative was also informative, knowledgeable and competitive. He was outstanding. I have peace of mind now that I have a warranty. So far, Endurance has done a good job. Sooner or later, I'll have a claim and I feel confident they will do what they said they'll do because there is a contract.
I never have a vehicle without a warranty. The price point that I usually get through the bank was outrageous, and I didn't have an opportunity to do monthly payment so I went online and did research and decided to get auto insurance from Endurance based on the ratings and the reviews from consumers. The rep that helped me purchase the warranty was knowledgeable. I asked questions and they went overall their proper protocol. When I originally sent the inquiry to them, I thought that I wasn't gonna get a callback or that we were just gonna play phone tag. But they did all methods of trying to communicate with me and put me through to try to see if we could get a contract going.
They had flexible options on paying for it, so we not only went through the different plans, but then, they said what would the payments be outright, what it would be monthly, and then down payments. But on the other hand, I would have like to have gotten a copy of the actual binder on the policy in the mail or in the website because the contract that they have is just billing, it's just your contract from monthly payment, which is what I also receive in the mail. Despite that, I would recommend them.
We just bought a 2011 Ford F250 Diesel. It’s out of the manufacturer’s warranty, and so we wanted an extended warranty to help cover it because it’s a diesel. It only got 49,000 miles on it, but we wanna try to protect our interest as best as we can. I looked online and typed in, “Best extended warranty companies,” and Endurance came up. Consumer Protection recommended it with 5 stars. Also, within a minute, they called me.
Somebody else kept trying to sell, too. However, he couldn’t beat Endurance. There was no pressure with the Endurance rep and they explained everything in detail. It worked out. We told him what we wanted and he adjusted the terms. When we signed up with Endurance. We had to put a thousand miles on the truck for 30 days. They wanted to make sure that I didn’t then already have a problem. That was fine. A gentleman is suppose to send us something in the mail but we hadn’t heard anything back from them. Other than that, we had a good experience. I'd recommend them. If you have questions, they can answer. If they can’t, they have another guy to look into it.
I had some questions about my Endurance account. I was somewhat confused about some specific aspects of my account. Kiara was absolutely awesome! She was a gem. Kiara answered all my questions and was a joy to talk to. And Kiara went the extra mile by sending me my contract info by mail and email. Thanks Kiara, my conversation with you was informative and delightful.
Endurance was rated so high on the internet, and their terms were better than anything else we had looked at. But I wasn’t real impressed with Endurance as far as giving me prices, and then changing the prices and waiting period. They also switched me off to somebody else and I never talked to the guy I originally had again.
They originally told me that there was a waiting period before the coverage would start, which was 30 days and a 1,000 miles. When I called back to sign up, they informed me that the waiting period was 60 days and a 1,000 miles. The original guy I talked to said if I wanted the 30-day and a 1,000 miles, it would cost me $100 extra and I told him it was fine. He said he had to clear that out with his manager. He went to his manager and the manager got on the phone with me, and I never talked to the original guy again. The manager told me if I wanted the 30 days and a 1,000 miles, then it was gonna cost me around $800 more. I asked what happened to the $100, and he said the original guy misquoted me and they couldn’t give me the $100.
I felt like I was being baited and switched from one thing to the other. Instead of charging interest in my payments, they’re gonna charge me $2,800 if I made payments and then if I paid cash, then it was gonna be $2,089. I fear that in the future if I ever need warranty work, they’re gonna try to do everything they possibly can to get out of paying for it or covering it just by the way they acted on the negotiations.
I was nearing the end of the car warranty and I wanted to make sure I was covered so I looked into getting another one. Endurance was one of the better values and I liked the terms of everything they covered and what was included in the policy. The rep was very knowledgeable and helpful. He was also patient because it took me a few days to get back and have an interaction with him.
The warranty that came with the used car I purchased recently expired. I sought a new auto warranty and chose Endurance as they had a high rating with the BBB. The rep whom I spoke with was very informative. The thing that I didn't like was that when I spoke with him, he said that the warranty wouldn't become effective until 60 days from the date of purchase. When I got the contract in the mail, it said 60 days and 1,000 miles. I already explained to him when I was initially inquiring that I don't do a lot of driving so there was no way I was going to get 1,000 miles on my vehicle in 60 days.
I called them to inquire about that and the person whom I spoke to checked to see if there was any way around that requirement. Eventually, he explained that it was part of the policy and that getting 1000 miles before the policy took effect in 60 days is standard with other plans. Endurance should be more detailed with their plan because there is nothing online that tells you what their plan is. They never detailed what they cover and I always have to call them to inquire. Their rep was only giving me a summary of everything. Still, he let me know that once I got the contract, I could opt out if there was anything I didn't agree with.
We bought this warranty when our manufacturer warranty ran out. We had our rear end replaced (which they did cover after A LOT of back and forth and hoops to jump thru). Our transmission went about 1/2 months later. Our truck has now been at our mechanic since July 8, 2018, it’s now Sept 28, 2018 and our claim is denied. They have given excuse after excuse and lie after lie. The latest lie; so after numerous hoops they requested a tear down of the transmission, an adjuster comes out to take pictures (not inspect just pictures). He then gives the pictures to Endurance who tell our shop that washers aren’t covered. WELL the funny thing is there weren’t ANY washers in the picture. I have spoke to probably 7 different men ALL of them were disrespectful, treated me like I didn’t know what I was talking and verbally abusive because I’m a woman.
I have never been talked to or treated the way these peoples have treated me. We paid our policy and they have our money but will not cover the parts that are supposed to be covered. The last guy o spoke to actually said he didn’t see any washers in the pictures!!! I said I know that’s what I’m telling you, your mind was made up that no matter what this claim was going to be denied! They lie and lie and lie. The adjuster even lied about where the pictures were taken! This company should not be in business. If you are reading this DO NOT BUY A CONTRACT FROM THEM. Just go and flush that couple grand down the toilet because they will not do what they should. Nothing they say is truthful. They will think of any reason NOT to pay the claim!
Trina, Ryan, and Leon from Endurance Auto were very helpful. Ryan was the first person I talked to and when I had a question for him, he wasn't sure about the answer, so he got someone else who explained it better. Trina was the one who did most of the work and she was instrumental on how I ended up signing up with them. But I got a follow-up call from her and it had a number that showed up to be in Beaufort, South Carolina on my phone. We get a lot of phone calls from telemarketers from Beaufort and other places like that and a part of me wanted to believe that Trina wasn’t really working for Endurance. You read a lot of things about scams when you’re dealing with a lot of companies and I had some concerns about that at first. The whole process kind of felt like it wasn’t real. It was like I was talking to Endurance but not really talking to Endurance.
But I called back yesterday and spoke to Leon. He said he knew Trina and Ryan, and that he works with them. That was when I felt that they were legitimate. They all did a good job but they didn't explain to me the fact that the contract that they sent me can be seen on their website if I go online. When I asked Leon about it, he said that they didn't explain every little thing. But the actual contract is about 12 pages and when you look at all the different pages and the inclusions, it is about 70 pages. And Leon said that they wanted me to see the answer to all of the questions so the contract is so in-depth.
The reps at Endurance explained to me what my down payment was gonna be, what it covered, the type of vehicle service contract that it was before I went ahead and decided to get it. Making payments for the warranty was convenient, I just gave them my information and they went ahead and processed it. During the first month, I had to email them a receipt that I got an oil change from a mechanic so that it wouldn’t void my policy. They emailed me to acknowledge that they got the receipt and I got it off to them on time. Considering everything, I’m happy with my experience.
Endurance responded in a timely manner, like 10 minutes. Whereas I did one other company and I haven’t heard from them yet. I enrolled my 2016 Cadillac with Endurance a week ago and the only thing I’m waiting for from them is a paper trail booklet that would tell me all that I need to know. I get email but I’m waiting for the book. But the representative provided me all the information I was interested in, in terms what’s covered and also the performance, in terms of the services that are offered under this contract. I didn’t find any lapses or loopholes. He also assured me and guaranteed that it was all legit and up-and-up. For five years or 185,000 miles, everything would be covered. As I go into the third and fourth or fifth year of this car, I wouldn't want to have to worry about anything as long as I’m making my monthly payments.
But when he took me to the acquisition representative for other questions there, I should have answered a little better. The representative there asked if the car was needing a repair then and I said no. But I’m having a problem with my CUE information system. My radio doesn’t stay on one channel and when I wanna change the radio, I have a deal of a time. That’s the only thing that’s wrong right now and I don’t know how many days this policy’s gotta be live before I can actually use it. That aside, the process was good and clean. Endurance was good and I’d refer them to somebody else who’s looking to get covered as well.
I saw Endurance as one of the best extended warranties. When I looked on AARP, it came up as well. It was also accredited with the Better Business Bureau. When I was signing up, the rep who helped me out was good. He gave me a lot of information and that was helpful. When I started looking over the contractor agreement, it was sounding familiar, so it went okay.
Endurance offered different packages, and I ended up taking the top one. I didn't get any real pressure from them. They called me and I told them I wanted time to think it over because I was getting some other calls. They called me back after a couple of weeks and I asked them some more information of what they have. They started going over the different plans, and they went below what I have and what it was excluding versus what I was getting with the other plan. It was a no-brainer. It cost me $10 more a month for the duration of the contract. I have the better plan.
They also sent me information and emailed it, and they turned around and sent me a letter with some more information in it, and then they sent the actual packet with a membership card. So they did an awful lot on their side after I signed up. The rep did a very good job because I wanted to know what I had to put down and what the terms were and keeping everything down to a reasonable point. He worked it out to the best he could on all ends for me. It's all carved in stone now, so we're good for another 100,000 miles.
My wife's INFINITY QX60 got a bumper-to-bumper coverage now. I just got it extended so when the other one will go away, there will be some added coverage for my wife. I did a research on the internet and Endurance was rated highly. Their rep was very informative. He talked about the different cars we'd use. We talked about the terms and the years as well. He was a helpful kind of guy.
My car’s factory warranty had run out and it already had a couple of things covered by it. This is the first time I’ve ever bought a car warranty and in researching car warranty places, Endurance comes up as being rated close to number one. I also drive 15 to 20,000 a year and the contract from other warranty companies would be about a 2-year length. But with Endurance, they went up to 48,000. Everybody that I’ve dealt with on the phone was nice, straightforward and they answered all my questions without having it hard. They also explained how to file claims and what the benefits are, and setting up the payment plan with them was easy. Everything they did, matched the reviews that I saw and Endurance would be one of the top warranty companies I would recommend to anybody.
I have been seeing commercials about auto warranties. And as I was looking to purchase a car, I was trying to compare it to the warranties that the dealership offered. In my searching, Endurance was the one that came up on the Google search a lot. I read through the reviews, and they seemed reputable. So, I decided to give them a call. I first did an internet thing, and then they called me. I missed the call, so then I called them back.
The gentleman I talked to said, “We offer this kind of service. It’s bumper-to-bumper, four years.” He also said, “If you make a down payment today, then we will reserve your spot.” And then I asked if I could call back and he said, “No. You have to do it today in order to get the $119 down payment.” So, that was the only thing I thought was a little bit pushy. But other than that, it was okay. He was knowledgeable. He was able to tell me the things that they cover. He told me the stuff that was in between all warranty company contracts and the reason why they put in standard stuff. He said, “We won’t cover preexisting issues and stuff like that.”
I ran into an issue where my financing fell through with the car. I was a little premature in getting the warranty, so I ended up having to cancel so I can locate another car. So, I was able to call them. The lady that I spoke with was very helpful and then she ended up issuing me a refund and told me to give her a call back when I found something. All in all, Endurance is a reputable company and their pricing seems fair.
Hey guys. Does anyone know an Attorney in Nevada that will work on contingency? I decided to take this to social media. If I’m getting treated this way by an aftermarket warranty company. How many people are as well? I purchased a used car at Cars Direct in Las Vegas. They sold me Endurance aftermarket warranty as they claimed it was the #1 warranty. My car was well maintained. It was in the shop in April. I have had them put in a new alternator, battery, shocks and tires. Everything that the car needed was completed. About three weeks ago my car overheated. We pulled over immediately and had it towed to Cadillac.
The Cadillac dealer explained when it overheated the water pump seized and belt, drive pulley and tensioner pulley all melted. Causing exhaust gasses in cooling system. They recommended a new engine. I thought I’d be fine considering my warranty states it covered everything. However the warranty sent a adjuster who claims the tension belt caused all of this to occur. Since that $50 part is not covered they denied the claim. This makes no sense. If that’s the case how come the diagnostic proved otherwise? Also a mechanic at Cadillac/GMC with 30 years claims that’s impossible.
In the meantime I’m now stuck without a car. The bank still wants their car payment. They’re not understanding at all. Considering I financed a warranty that’s not abiding by the contract! I’ve been looking for an attorney. Everyone wants a huge retainer. Not in my budget at this time. I moved to Vegas to better my life for my kids. Like everyone else I work hard for my money. It’s simply not fair! BEWARE. NEVER PURCHASE A WARRANTY from Endurance!
I love cars since I was a kid and I understand cars, mechanics, software. I’ve had a Ford vehicle for 18 years and I also have a 2015 VW Golf and a 2013 VW Touareg. All these vehicles are TDIs. But due to the recalls, I got a little nervous so I decided I wanted a little more coverage. Endurance has one of the best reputations online. Their reps are well-armed in terms of answering any of my objections. They come back with plausible scenarios and they don’t talk about what they can’t cover, though nobody does.
On the other hand, I know how auto warranties work. Auto warranty companies all say they’re gonna cover you for a powertrain and then they’ll play a game with you and won’t cover the catalytic converter or the turbo. They also have so many guys saying all different things, but not having a coverage was more important than mending my way through various things that they disallow. Also, Endurance did cover the turbo but didn’t cover the catalytic converter but I’m covered by Volkswagen on that.
The specialists from Endurance did an adequate job and the payment plan was more open. There was a small down payment and then the monthly was $133 for three years. However, I thought about cancelling the policy because of our financial situation and we are still in the 30-day period. When I called them about that, they offered to take the monthly payments down to $103. And, they said they had sent me an email to confirm.
I've had other warranties before and I went with Endurance this time because of my vehicle. I told the rep about my vehicle and he told me how much the warranty would cost. He went through everything, answered my questions and emailed me a copy of the contract.
I went to buy a new truck and then when I went back there with the F&I guy, he asked me about a warranty. I told him I would like to have one if it’s a General Motors warranty and he said they could fix that right up. But it turned out that General Motors doesn’t have an extended warranty. I got pissed off. I got back a week later and started doing some research on the internet. But it looked like Endurance has the best warranty. It’s a good one. But don’t let people tell you that you’re buying a General Motors product at the dealership, because it’s not. The F&I guy said that GM bought the company. But they didn't. He even let me talk to his boss and he said the the same thing. I told him that it’s not. He needs to quit doing that. People will trust them when they tell them they’re buying stuff. They’re like that because they want to sell something. But they're intentionally misleading somebody.
Otherwise, Endurance's representatives were very pleasant and nice. They answered everything I needed and it was easy to set the payment plan up. It was smooth as silk. They told me their plan was 24 months and so much a month, which sounded good. They were very good. When I hung up the phone, I was confident enough in them to give them my debit card. I was quite pleased with them and I got some stuff in the mail from them too. They sent me paperwork with all my billing payments, questions and how to stop the recurring payments if I wanted to. It was like a confirmation of everything we had spoken about. I also got the contract for my vehicle and their service telephone number so it was all good. I have recommended Endurance as well.
Even though I still have a five-year warranty on my powertrain, I didn’t want to go without one. My bumper-to-bumper will be running out, if it hasn't already. It has been my experience to either use it or not which is like making a prepayment for oil which I did this year. I looked up warranty providers and Endurance was one of the better ones. I had a bad experience with another extended warranty so, I wanted to make sure that I had somebody that was reputable. I didn't see any complaints with them. I got a call from GMC which was what I had and theirs was a few hundred bucks cheaper with no deductible but I went with Endurance.
I spoke to woman and she was polite. However, the quote she gave me was $2,200 but when I got my bill, it was $2,500. She also said that if I made it in a couple of payments, I could save $300 so I need to call them. I made one payment because I didn't wanna pay in full until after I received the contract to see and to make sure it was exactly what it was said to be. I have made a $500 payment on that and I still have 30 days. If I decide to buy a new truck and a used car, she said that that was transferrable. Even though I only have 30,000 miles on my truck, if something goes wrong with those things, they would be expensive to fix. A common day mechanic or person used to be able to go to my dad and if he could fix it, he can. Now you gotta take the whole motor around. Everybody wants their piece of that dollar.
Cars have a tendency to begin to have wear and tear after they gain a little high mileage so it was a smart idea for me to get the extended warranty. And I would recommend Endurance. The representative I worked with was excellent. She explained in detail how the contract was gonna go so I was satisfied. Based on my needs and what I would like to actually pay as a contract holder, she went through some different plans and I just chose one.
I purchased a used car and I noticed that my manufacturer warranty was only for 36,000 miles. But I purchased the car with around 50,000 so I wanted to be covered in case anything went wrong that was major. I heard about Endurance but I didn't know which one was the best. I researched the program online and when I talked to the people at Endurance, they said the company was the number one in the industry so I decided to go with them. The person I worked with was also cool and very knowledgeable. He was really a good guy. He let me know what the program is all about and what it would entail to set me up. He worked with me on pricing and let me know that I was taken care of for the term of the contract. I paid a down payment and then I make a payment over $100 a month. It was easy setting up the automatic payments. It was a good experience overall.
I acquired another vehicle and since I had an almost reasonably good experience with two previous endeavors, getting coverage seemed a wise thing to do. Endurance is an organization that's been there for a while. I looked it up and read comments. Then pricing was another issue. It wasn't the lowest priced and it wasn't the highest priced. But the people were polite. I spoke with their customer service team to make sure that the contract was coming though. It took a little long between the time I initiated the deal and paid my downpayment to when I received the documentation. Then when I read through the contract, it seemed that they carefully, like most warranty companies, list many more things that they don't handle than things that they do handle.
I also noticed that I have two phone numbers saved in my cellphone. One is dealing with Endurance on the "Hi. this is us." level and then if you have a claim, before service is performed, you have to have the service facility contact another organization on a different phone number. That's a little odd. On the other hand, I liked the way Endurance set payments up with charging my credit card monthly. That's reasonable and helpful.
I got Endurance Auto Warranty for the things it offered, as well as the payments. I thought they would be a good warranty provider. I got a package that would cover electrical issues because in newer cars, the electric easily goes out. Their rep made me understand the contract fully. She went into a lot of detail of what they would cover and that was what I like most about her. She also told me I have to get a 1,000 miles before I can do anything and the warranty has been very valuable.
I wanted to contact Endurance one time to ask more questions as far as the contract goes, but I was on hold for a long amount of time and I ended up hanging up. I bought their auto warranty when the factory warranty for my Ford expired. They were the top company from what I read online as well as from what I heard from other people. The representative and I covered everything as far as high-tech and different things about the car and the experience was excellent. We set up automatic payments coming out of my checking account every month so making the payments is very easy. Also, the payment is a lot lower than I thought it would be.
Endurance gave me a really, really, really good deal since I was a senior citizen, and they gave me quite a bit of discounts. The rep was able to answer very proactively all the questions that I had when we were getting everything set up. So, she was really good. Then while I was on the phone with her, I also had the terms and conditions in front of me, so I was able to follow through real easily. I had auto warranty protection in the past years, and Endurance gave me more than I have bargained for. They just gave me a lot of coverage I wasn't expecting and I'm extremely pleased.
All the other auto warranty companies seemed to be shady when I spoke to them on the phone. But when I called Endurance, the woman I talked to was direct and she didn’t call me back and hound me to try to do the scare tactic. So, I felt real comfortable with the saleswoman that handled my account. Her name was Pam and she told me what the policy covered as well as the dollar amount. And she didn’t do a high-pressure sales pitch like a lot of the other ones did. I also called her a couple times because I had questions and she was a really great person.
But they said that the contract or what’s covered would be mailed to me and I have yet to receive it. I’ve called them twice about that and the first time, they said it was mailed at the end of July. Then the next time I called, they said it was gonna be a yellow and black envelope and that I'd see it. But I still have yet to get it. I got enrolled in July and I still haven't received it. They also said that I could always go to their website but I want a paper copy. Other than that, making the payments for my warranty is easy. Endurance takes it right out of my bank.
I had gotten an auto warranty with the car purchase and I wanted to continue it, but I was looking for a lower price. I got a quote from the current company to continue and when I looked online, Endurance had good ratings and good coverage. Then when they called me back, the price was competitive. Their representatives were very friendly, and I didn’t feel that they were pushy at all. The other company was quite pushy and they kept calling and bugging me. The reps also explained to me in easy-to-understand terms and answered the questions that I had. Setting up the payments was very easy too. Overall, Endurance is a highly rated service company and they have very friendly customer service.
I’ve dealt with a couple other warranty companies, and my initial experience with Endurance, I felt really comfortable with them. Their rep was very informative. I felt comfortable on what he was saying because I’ve had extended warranties before on my other vehicles. I set up the payments as direct withdrawal every month so I don’t have a problem. When I talked to customer service to find out when I was gonna get the contract, they explained to me that there was a waiting period. I got the contract within the waiting period that they mentioned. So I got all my information within the month.
Endurance came highly recommended to me and their reviews online were pretty good. I decided to go with them and their reps were nice and courteous. Setting up payments with them wasn't hard. I could've paid for my warranty upfront but the plan that they had was great. I could get something with no interest, so I did a payment plan. However, what I was being told by their rep didn't coincide with my contract.
I was within my 30-day waiting period and when I received my contract, I read it thoroughly. I had questions, so I called and when I talked to the customer service representative, what they were telling me was not in writing when it comes to Endurance's coverage limit and she was trying to assure me that what she was saying was correct. I was trying to explain to her that my contract said something different but she couldn't give me anything in writing about what she was saying . and so I chose to cancel my warranty. I hated having to cancel. I really wanted the warranty but what she was telling me was misconceiving. I hope the rep wasn’t trying to deceive me, but what she was saying just didn’t make sense to me compared to what I was reading. My experience with this company was great but not so great.
I agreed to Endurance's terms over the phone. I'm reviewing the paperwork that they just sent me to double check what's included with their policy. I wanna be sure the service would be done in their dealership instead of a third rate shop. Quality parts and the expertise of the waiver are important to me. Endurance has two curious system and I find that a little troublesome. They have a call center that just tries to get calls and they do cold calling and then they pass it to a salesman. It could have been done better. Also, there are more experienced people on the cold calls. Endurance should also offer more channels for veterans and senior citizens because they tend to drive less and deserve a break in life.
I almost purchased an extended warranty from another company but I went a little more detailed and saw that Endurance had a really good rating. I called Endurance and they were about 35% less expensive. The guy that I talked to was really nice. He told me that he would be my personal car specialist and that I could call him if I had any questions in the future. I took his number and called him three different times and left my name and number, but he never returned my calls. He didn't give me the professional courtesy to call me back, and I almost cancelled the contract because of that. I then called in the regular number and talked to somebody else. I got my question answered but I was really miffed.
The warranty said that I need to follow regular maintenance. I called Endurance and asked the rep how would I know what has been done to the car before to where I need to follow the maintenance since there's no maintenance schedule of what has been done in the past when you buy a car. He said that all I had to do was to keep the oil changed. I told him that there has to be something other than that because there's the transmission and air conditioning. He insisted that I didn’t need to do anything other than keep the oil changed. But you want to keep the water changed in the radiator because if you didn’t do that, the car would overheat and the engine would blow up. It’s not just the oil. But the rep didn’t tell me that. He said that if I saw any little spills, I just have to get them fixed because that was all normal maintenance. And that didn't ring right.
However, the warranty was set up professionally and I got the booklet within the timeframe that they said they would send it out. The booklet was done nicely by the company representing Endurance. They did a real nice job outlining the cost. I bought my 2008 Mercedes for $12,000 and the warranty costs me $4,000 for over 24 months. It was a good investment to get a nice, well-made car. Having the warranty is part of the cost and I’m real pleased to feel that I’m protected with Endurance.
I had extended warranty with Endurance for the truck that I had before, and they were rated number one when I did my research, so I got them when I purchased another vehicle. The only thing that I hate is that when warranty was explained to me, I had to have 60 days or 1,000 miles. But when I actually got the contract in the mail, it said 60 days and 1,000 miles. Other than that, their service was fine when the certified dealership called them for a claim.
The warranty for my vehicle had ran out so I looked into getting an extended warranty for it. I did some research and found out that the auto warranty of Endurance was the least expensive and they sounded pretty good with their warranty deal. The reps that set up my warranty with Endurance were very professional and honest. They explained everything to me and they were straight to the point, and I was very satisfied. Making payments for my warranty was set up on automatic payment and it has been easy. Although my warranty is new and I just started it last month, it seemed to be up-to-date with what they explained to me over the phone and with what was in the contract. I would strongly suggest that people take this warranty.
I had a warranty for my vehicle and it expired, so I thought of going out and shopping for another one. When I was doing research on consumer ratings, Endurance Auto Warranty had good ratings from the different sources that I looked at. The rep of Endurance who assisted me in purchasing my warranty was very knowledgeable about their product. The reps answered all my questions and I had a good experience with them. Also, I was happy with the pricing and with their response in terms of how fast I got an electronic confirmation and received the policy materials in the mail. In addition, making my payments for purchasing the warranty was easy. I’ve had my policy with Endurance for two weeks and I’m still within the 30-day waiting period, and I can’t file a claim yet if I have to. Nevertheless, I've had an easy experience with Endurance and I'm very satisfied.
I just lost a car in 2013, so I don’t want to take a chance and got an extended warranty. The limited warranty of my car was about to expire then I had to shop around and found Endurance. Their corporate office is in Skokie, and it was a hometown thing that I got them plus their review was also pretty good. I had a tough negotiation with their rep the first half an hour, but we came to terms.
The car doesn’t have that many mileage. I bought it 2013. I barely have 36 something now on it so I was looking for bumper-to-bumper and that's what I got. And as far as you agree on what payments you're gonna make, it was harmless. God forbid if something happens, it's very valuable for me personally. I'm just paying this in case if something happens at least I have assurance that Endurance is gonna be there.
I was looking for a service contract and Endurance had more of what I was looking for in terms of coverage. I looked at six other companies and they wanted everything to be covered for more money and I didn't want that coverage. Alternatively, their warranties covered too little. Endurance's rep was enthusiastic and made it easy to make a decision. My plan with them covers all major vehicle issues like the tranny.
However, I didn't even realize that they had set me up with auto pay. When I checked my bank account, I wondered who the hell Mepco was, then I realized it was Endurance. If I didn't look into it more, I could have rated that as fraud. Nevertheless, with Endurance, the cost was not bad. It was a little above what I wanted to pay but with 24 months and paying a set fee every month, it's still reasonable.
I googled the top 10 companies for extended warranties. And Endurance was consistently well-rated. My mom's Mercedes is a used car so getting an extended warranty made a lot of sense. Their rep named Mike was pretty detailed. I have a Porsche and we talked about enrolling my Porsche, too, but we couldn’t come to terms with the pricing.
The reps were professional when I dealt with them. They initially told me the warranty policy was for five years, 126,000 miles. But when I got the terms, it was up for 4 years. I contacted Endurance about it and they told me they did it in four years. No one tried to fix it.
My service guy, Melvin, said Endurance is a good policy so I bought it. Buying the warranty was perfect and it was easy as can be. The rep who helped me was very nice. He answered all my questions and asked me if I had any preexisting conditions to which I said no. My policy went into effect on Friday. I took the car to the dealership for its normal tune-up. I take it to Hyundai directly and I use the same dude, Melvin, every time. They found a problem and they called Endurance but Endurance said that they were not covering it and that it was a preexisting condition. How was that a preexisting condition if it was the first day of my policy and I never had a problem with it before. Also, their computers were down and they couldn’t help me at all. Therefore, I don't know how they decided it was a preexisting condition with no computer. They denied my first and only claim. And if that’s the case, I'm gonna get my first and only paycheck back.
The auto warranty which came originally with the vehicle was set to expire and I wanted peace of mind that I have coverage if something goes wrong. When I googled Endurance, they were either the number 1 or one of the top warranty places and in my research somebody said that he was not looking to see who was top-rated but the one who sells the most because that’s the one doing the best. Also, in my studies in the Bible, there was a scripture that said, “The race is not one to the swift and the strong but they that endure to the end.” So, the name was part of the reason on why I got it plus, Jordan, the rep, was great.
Usually, males tend not to be as knowledgeable as their female counterpart and they’re not as friendly. So, I normally don’t deal with guys but Jordan was outstanding. He wasn’t pushy and just laid out what the policy consisted of and when I asked him questions, he had answers. I asked him if that was something I could read in the contract now because if they retell them what he was telling me, I would probably not get it. I was at Burger King and he called me and I told him I was thinking about having it. And then I told him I wanna go ahead and get it and I did. Another lady went over the particulars of the policy and she was fantastic, too. And that was where it hit that there was nothing like that. I really like the personnel of Endurance.
The car we bought was fairly low mileage and just outside of the manufacturer warranty. And I work in a field that happens to do a lot of repair on cars so, I've seen the cost associated with getting a car repaired in terms of the cost of the diagnosis fees. It’s typically what you'd be paying for a deductible on an extended warranty. The Endurance rep was very professional and thorough. He took his time to explain things and gave me an opportunity to clarify any sort of clarification that I needed. He was informative, very good and dealing with him was quick. We are set up to do a direct bill to my credit card for the payments. It’s on auto bill every month so it should be fairly easy and not too much involvement on my part other than just making sure that things are going through. Endurance has different types of services such as the rental reimbursement and the out-of-town potential travel help that one can get with lodging.
I had warranties before and sometimes, I take my car in and out. I rarely use it so I had it parked up. I cancelled the last people I had because I was gonna leave my car parked for four months and I didn’t wanna pay for something I wasn’t using. I don’t really put that many miles on my car and my car got a lot of customization on it. New paint job, new rims, new everything, music system and all that stuff so I didn’t want anything to happen.
When I put Endurance on and then I tried to call them for a little bit of questions about the contract, the responses they gave me were not for me. For everything, I gotta go to a mechanic for maintenance. Who’s gonna pay a mechanic $100 to $200 to check your car, get your oil changed when you could do that yourself? In the previous warranty I had, I was able to do that as long as I have the receipt for the filter and oil. So they’re making me spend more money that I would have spent anywhere else.
I spoke to the Endurance guys and they were the last to do the oil changes. That was a discrepancy I had because I ended up doing my own oil changes. Now, I wanted to drop them because when I read the contract, it stated that they don’t allow me to do my own oil changes. I didn’t want to wait for the moment if something happens to my car and then they will say, “No, we’re not liable because you did your own oil change and you didn’t take it somewhere.” And then when I asked for a refund, I didn’t get one of those dealers. The Endurance people treated me with respect but it just wasn’t for me. They have so much stipulation and in the long run, I feel like I was gonna get the bad part of the deal. If something did go wrong with my car, I had a feeling like I wasn’t gonna get coverage so I prefer to avoid it now before it costs me more money and I get nothing in return.
I wouldn’t tell that Endurance is a great thing unless you’re gonna go all the time to the dealers and have the dealers do the oil change for you and spend $160, when it’s supposed to be 50 or 60 bucks. I wouldn’t refer anybody to Endurance right now because I wasn’t treated fairly. Even when I asked about the oil changes and stuff like that, he was like, “No, you’re not supposed to do that.” So right there, I knew my contract was voided. If I would have kept paying three months down the line, at long time, I would have been voided because I did my own oil changes. I always do my own oil changes and I do it quite often in my car. Even if my car sits for three months and I don’t drive it, when I do decide to drive it, I’m changing the oil because it’s been sitting in there for a long time. I had called people and I have friends who were gonna get Endurance but then I told them about the experience I had so they’re not gonna go with it.
My husband looked at other companies for me and I was actually gonna go with CarShield. But then I started hearing that they didn't didn't pay their proportion of the insurance. Somebody told me what to look for and saw Endurance was one of the top two. So I chose to go with them. At first I got a little confused because two different people quoted me two different things. But the assessing guy that I went to didn't see how the first person quoted me what they quoted me. But he figured out something and quoted me great prices, so everything worked out. I had a lot of questions and he had time to reply to me. The payment terms for the five-year warranty were decent. I just have to pay $100 a month for two years.
I was getting phone calls telling me that my car warranty is soon to be expired so I was looking to get a new one. I was looking for bumper-to-bumper coverage which I knew I needed. My son located Endurance and I got my contract. The young lady from there told me that I would have to wait 30 days to use my warranty. However, I happened to go over the contract and saw that I had to use 1,000 miles to use it as well. Still, making payments for the warranty has been very easy.
We bought a vehicle and we've had two or three of them before. It's not an unreliable car but when it needs repairs, they're very expensive. I did lots of research and making sure my mechanic accepted the coverage and I ended up going with Endurance. The reps were friendly but I felt like they might have been exaggerating their warranty telling me that it's everything, bumper to bumper, and that I don’t have to worry about anything. I know there are things that they're not gonna cover that are in the fine print, not that they were being dishonest. I did my homework, so I knew what I was getting into.
There is a third party group that finances the payments for the warranty and they auto-draft the payments once a month. The total price for the warranty is still $400 more than the two or three other companies that I called, but I had decided to go ahead and go with Endurance based on what I read online. Now, I'm waiting for the grace period to expire. There are a couple of things that I need to get looked at on it on the car. The grace period and the money-back period are both 30 days. You can't get any repairs done for 30 days and past 30 days, you can't get your money back and get out of the contract. The real test is gonna be when I find out if they give me any flak about paying for repairs.
Our factory warranty expired and we were planning to keep the car. So I did some research online and Endurance came up as one of the more highly recommended auto warranty companies. I clicked on the link to get some information and they immediately sent me an email asking to call so they could give me information. After I decided that that was the one I wanted to look into, I called. They have a plan that would probably make sense for almost any used car. And I went through the different options with them to figure out which one made the most sense for our car and our financial status. The price and the terms met my expectations so we went ahead and decided to do it. It was a straightforward experience and making the payment was easy as well.
I had an auto warranty but it was expired and I was out of work due to medical conditions. Once I got back to work, I needed the security so I looked into a couple of different places and settled on Endurance. I didn’t like the last company I had and two of my employees both had Endurance and had great experiences. My fiancé’s parents also had a good experience and were satisfied with them.
Solomon, the rep, was great. I talked to him for a while and he was really funny, too. He had all the answers and he explained everything very thoroughly. He broke everything down and gave me all my options. I bought my car new so I already had a warranty to my vehicle and it was so expensive and there was much more offered with Endurance than the ones that came with my car. My sister got her first car last week and would be getting a car warranty. She would probably choose Endurance and I gave her Solomon’s number. He gave me his number and I’ve just been forwarding people to him.
I wanted a few years with no car payments so I wanted to be able to keep my car for a little bit longer. I don't have the original manufacture warranty anymore and when I looked into providers, Endurance was cited as the leader in the industry and the best one to deal with. But when I was sold the warranty, I felt like they didn't know the policy in and out. They didn't know the different vehicles but they should have some basic knowledge of a vehicle. If I ask whether a certain part is covered, they should be able to say yes or no. They should also know what a hybrid is and they should be able to flat-out answer if a hybrid battery is covered. Legally speaking, in the contract, the battery is not covered but that is normally the regular engine battery. The contract says that the hybrid drivetrain is covered and the battery is part of it. I feel like there needs to be a specific yes or no answer.
And when I got my information and read everything, it was telling me that the high-tech stuff is not covered because of my mileage. But when I bought the warranty, they said that I'm covered so I'm a little bit upset right now. Despite that, I'd tell others to give them a call, get a quote and see. The benefits outweigh the cost on it. I'm gonna use my car for another 10 years so the warranty is gonna be beneficial for that extra amount of money that I'm not gonna spend on the maintenance on it.
I was purchasing a luxury vehicle and knew that repair is very expensive. I did a Google search and Endurance came back as one of the better companies from the results but when I was buying the warranty, there was a big misunderstanding. My mileage was very close to 57,0000 and I reported it on June 7th. I got an email from someone at Endurance on July 3rd saying that they needed me to provide the exact mileage. So, I reported the mileage as of July 3rd and they inadvertently entered that as the start mileage of my contract.
When I recently put my car for service under the warranty, they said that I have exceeded the one-month period but I had not exceeded the 1,000 miles. I told them that I’ve gone almost 3,000 miles. They said they show the mileage as 59,687 and when I took it to the service center, it was 60,400 something. I told them the original mileage was 57,000 miles and there was a lot of back and forth. My claim was denied because of that. I had to send in a service record from June 6 when I took it into the dealership to have a recall repair work done on it. I had to gather all these and send this over to them to tell them they made a mistake. Eventually, they corrected it and reverted the start mileage to 57,200. They got the claim process moving forward but it was hindered for about three days and that wasn’t a pleasurable experience.
Sending an email to the customer asking for the exact mileage nearly a month after the contract start date has to have some follow-up on that because that’s a major mistake. When Endurance asked for that information, my current one was 59,687 and that’s what I replied via email. They took that information without validating or contacting me to clarify and put it in on my contract as the start mileage. But Alvin, the Endurance rep, did his research, explained to the manager, came back to me, asked for the service records that I had showing the lesser mileage, I sent them back and he took everything on his own. He was the only positive experience I had that pretty much saved me as customer. He took ownership of the mistake and in getting it resolved so I’m satisfied.
I wanted an extended warranty for insurance. I had one on my car before but it ends today. I signed up with Endurance but they’re saying that from the time of purchase, it’d be 60 days before you can use the warranty and I did not understand why one warranty could not begin when the other left off. When I asked them about it and the lady that I talked to was not very helpful or cordial. She just said that that's the way it is.
I would be making a payment for 12 months on the warranty with 20% down which was a big buy. Their rep said that they worked with me and that they didn't normally do this and that but I was thinking "Yeah, sure." I also talked to somebody else and they were the same way. They said that it was a really good deal and if I didn’t take it then, it’d be gone. I understood that, but I did not appreciate the pressure. Endurance's rep also said that I have 30 days to change my mind and my 30 days is not up yet. So, I’d do more research. Aside from that, at the time of my purchase, they did not tell me that there is a limit to how much they will cover. I read in the contract that once you reach $12,500, they won’t cover anything.
I bought the warranty back in March of this year. First thing is I had to wait 60 days to my contract info, which didn’t allow me time to review and decide if I wanted to continue the service. Second the very first time I had to take my vehicle for a repair they denied the repairs stating they wasn’t covered under the warranty because of the parts was specified in the warranty coverage which is a bunch of bs. They find loopholes to not cover certain repairs! This company does nothing but lie to their customers. Fortunately I was able to receive a full refund for my plan because I did my part in recording conversations and keeping notes of what I was told I would be paying for. Not sure if this will help anyone else but I sure hope so. STAY AWAY they're a rip off seriously!
I’ve always had an auto warranty. When the one I had expired and the provider increased the price on me, I looked into getting a policy from another company. Endurance's warranty looked better when I compared it to the other ones I had and their rate was almost the same to my previous one. So, I figured I’d go with them. I also signed up with Endurance because I didn’t wanna drive without a warranty.
I completed setting up with them in one phone call then I had to call them the next morning to give them my actual mileage because I wasn’t near my car that day. Everything was good. I was told they covered this and that, then they sent me a brochure of what the warranty covers. So, I also got to read all that stuff. Then I paid the first month premium and they divided the rest of the price over the course of my contract. My premium is $100 and that’s kind of fair. The deductible is also fair. So far, I recommended someone to Endurance. He said he need an extended warranty for his Range Rover and I showed him my card.
My car was going to be paid for and I didn't want to get rid of it. Though it seemed in good shape, it was past warranty and I needed some coverage. I felt that Endurance was the best provider for me. Their rep explained the warranty well. I was also very happy with what they were charging and all the benefits. The warranty I got was pretty comprehensive to cover everything. However, it's not in effect until August 1st. Also, the rep said something about another oil change. Two weeks before I applied, I changed my oil. I just wanted to double-check to make sure everything was great before I selected my warranty because I didn't want to get into a contract and find out that my problem isn't covered.
The warranty on the Cadillac was going in and instead of roaming around without any warranty, my wife and I decided to get our next warranty. I called and checked several companies and the warranty that Endurance offered seemed to cover more versus some of the other ones that I checked into. So, we went with them. The young lady who helped me was very knowledgeable and whatever questions I asked, she could respond to them and explained to me what was going on. Other than that, the monthly payments are taken right out of my checking account as a debit so I don’t have any worries in terms of sending exactly what the cost is.
This company was highly recommended by the dealership. The package and all was really understandable, to the point and covered everything I needed to know about the plan. I've had nothing but positive reaction to it. It's been wonderful and the payment plan has been easy to work with. Everything has been positive. Go with Endurance. I shopped around and I don't think the other companies can beat them in terms of the service and the price. There was no pressure in any way with Endurance. The representatives were great and they convinced me.
I bought a car at an auction and its regular warranty expired about two weeks before that. It only had 28,000 miles on it but I thought I would be pressing my luck if I didn't have a warranty. It would not be cheap but I thought it would be better to be safe than sorry. Besides, it might be the last car I ever own so I need to have it covered. I also live by myself and I have to have dependable transportation.
Endurance was more expensive than the other ones but the others didn't really offer a bumper-to-bumper coverage which was what I was looking at. Endurance answered all my questions and we did some negotiating on the pricing. I'm gonna be retiring soon and I didn't want a monthly payment hanging over my head. So we negotiated about the plan total versus no financing and I had already made the small down payment that held the contract open. Then I changed it over to a zero deductible so that worked fine. But when they put the contract through, it had a $100 deductible on it so I had to make a couple of phone calls back and forth. We were able to fix that and not change the timing from my original sign-up date so that worked very smoothly. I've paid the whole thing off too.
Endurance was a few hundred dollars higher than what the other ones were quoted but the coverage is better so it's worth it to me. All it takes is a couple of no $100-deductible and I've made that up. And something's gonna happen at some point. They said the warranty is up to 100,000 miles or five years and I would never ever hit 100,000 miles. The car that I got rid of before I bought this one was 10 1/2 years old and it only had 80,000 miles on it. So mileage is not my issue and I figured if there's anything that's gonna go wrong with it, it'll go wrong within five years.
Endurance Auto Warranty has a good rating online and I’ve heard good recommendations from people about their service when something is broken. Clifford, the guy I was working with, went over all the terms with me in one day and he gave me a lot of good information. We talked about two hours about all the things that I’ve been through with extended warranties before and he let me know all the things and possible benefits of their policy. He also told me how scenarios would go, which was very important to me, and how their reaction times were. It was a great experience and I promised him that if I bought the car, I would call them back on the same day before I drive it off the lot. I ended up buying the car so I got the extended warranty from them.
They gave me the option of being able to pay it off earlier and I’d get a discount from that, which is an excellent option. So, I’m thinking about paying it off. Other than that, I don't have any issues with the payment and like the terms as far as the years and the miles. I trust in their service and so far, everything has been a hundred percent.
I purchased my contract. Gave them all the information they needed. Waited my 90 day waiting period. After 3 months I needed to use the warranty but they pay for nothing. Then to avoid paying they give me some bogus reason. Then they say they pay for towing but didn't. And they say you can get a full refund if you cancel by 30 days. How the heck are you to know you can't use the warranty until your waiting period is over in 90 days. I do not recommend this company to no one. And all the representatives are either rude or act like con artist or used car sales people. Oh and not to mention if you want to cancel you have to send a letter to them but yet they don't ask for any paperwork when it come to starting the policy. They give all third party extended warranty companies a bad name.
I purchased a warranty in April of this year for my vehicle after the recommendations from my family who have warranties on their vehicles with Endurance Warranty. Last Wednesday my vehicle shut down I had it towed to the service dept of the dealership that I purchased my car at. They have been the only ones to work on my vehicle since I bought it. On Thursday, 5/10 I was told by my service advisor that when they spoke to Endurance they were told my contract is on hold. I called Endurance immediately to inquire why. I was told the mileage on my contract is 300 miles under the Carfax that was pulled on 3/2017 on my car. I told them this has to be a clerical error. I was given instruction to have my service advisor send in the mileage on my speedometer and fax it to the Endurance Claims dept. Well I let my service advisor know and they sent in the information by the end of the day on 5/10.
On Friday, 5/11 I called Endurance to confirm that they received the email and fax from my service advisor. I was told that they did not receive. This chain of calls continued each day this week. On Monday, 5/14 when I called I asked for one point of contact at Endurance to speak to so that I do not have to relay my story each time I call as well for my service advisor to work with. I was given that and Bob never returned my calls or emails from my Service Advisor.
On, 5/17 I was fed and had enough. I called Endurance to let them know I would be seeking my attorney's advice on how to proceed forward with canceling my policy. I spoke to a rep named Mike and he offered to help me get answers. My service advisor was asked to email in the information that he had emailed and faxed. My service advisor did that for the THIRD TIME.
On 5/18 I received a call stating that my claim was denied due to the clerical error. Then I was told because I have over $3000 in repairs that they could find a shop that was cheaper to make my repairs. I reminded Mike that my car has only been serviced at the dealership since I purchased it and that my car is not running because it shut down on me on 5/9! To not have my calls returned, emails answered for over a week is unacceptable. Not to mention they never let me nor my service advisor know the status of my case each time either of us called. Over the past three weeks myself and BMW have spent over 20 hours on the phone and emailing Endurance and have been duped by them completely. Not only did I have to pay the repairs but my policy with them is $4000 as well. This means I am now out over $7,000! That is a down payment for a car or used car.
This is the worst service I have received for $4000 and I do not recommend anyone purchasing this warranty. Endurance is not the best in the business and they do not keep their word. They do not return emails, phone calls nor call you back when they say they will. I have family members with their policy and now they are also looking to cancel their policies after this incident.
It was time to renew my auto warranty. I kept calling my previous provider but they didn’t call back and the warranty expired. So, I took it upon myself to find a new one. Brandon from Endurance told me about their company and I was really impressed. The fact that he was so thorough in explaining the plan sold me on their product. I signed up on April 27th and I was told that since I have an older vehicle, it's gonna be 60 days before I could file a claim. At that time, I gave them a mileage that was off by 20 miles which they rounded up to 106,650. Then I paid for the first month. But the other day, I received an email from them requesting for my exact mileage which was too far down the road from the time I placed the contract and I found that strange. They should’ve jumped on it immediately. It also puts me in bad position if I asked to file a claim.
I called them about the mileage issue the other day and got a young lady. I expressed my concern and I was told that the gentleman I dealt with wasn't in the office. So, I emailed them and so far, I haven’t had the chance to follow up. Other than that, setting up my payments with them was very easy and my overall experience with Endurance has been positive.
My current warranty was about to expire so I looked an online reviews of different warranty companies and chose Endurance. So far, I’m still within the 30 days grace period and making payment is just a normal transaction over the phone. I'd tell others to look into Endurance too and read the contracts.
I looked into a warranty because my car was gonna get out of the manufacturer's warranty within less than a year, so I decided to get an extended warranty. I went online looking for different types of extended warranties and Endurance was the first to show up and the reviews were great so I signed up with them. Their rep was very helpful and knowledgeable. I didn't really know what I wanted and he explained everything for me. And in terms of payment, I have to call to do that.
Spoke with a gentleman by the name of Alvin. He provided the help that I wanted which was to change my card on file for payment purposes and resending me a copy of my contract. He was efficient and thorough. I found him to be courteous and professional especially for a Monday morning. Thanks.
Endurance called me and whoever called was professional and good. They gave me just one price, and that took care of everything I needed. The other companies tried to bargain up and down, and to me, either you have a price or you don’t, or you’re lying. Also, the price was good ‘cause they said that I could take the vehicle at any place and they’d take care of it with the deductible. I received the contract in the mail as they said I would, which was nice. The coverage is one of those things that you don’t have to think about, but it'll be there if you need it.
I liked that Endurance manages their own contract. The rep that I dealt with was good and he walked me through everything. Setting up the payments was very easy. And my experience has been good so far. I'd recommend it.
I was buying a car with a lot of miles. I read a few blogs and there were some positives and negatives about everybody. But Endurance seemed to have fewer negatives than most. Everything was very good when I purchased the warranty. But I didn't read the warranty that carefully when I took it out. I found out it really didn't cover anything unless you have a major blow up. It kind of kept me over the edge in selling the car. I might have still bought it though.
But I canceled the warranty because I sold the car. And they didn't make it really easy to cancel. They hid that in the fine print of the contract. I think you should be able to go to their website to cancel and I don't think you should have to do it by filing a certified letter. I had a certified letter, mailed it and it cost me $3.78. It was not the money, it was the hassle.
My husband just purchased his vehicle and I did not like the terms of the warranty that was offered at the dealership. So, I looked around to find a better deal outside of the dealership. I received the best quote from Endurance. And then I really like the awesome representative that I spoke with the day that I received a quote. He was very cordial. I work in services as well so I know he was supposed to be able to relate to a customer. So, we really clicked on the phone. He asked questions so that he could see what else he could do as far as getting a better rate for us. He made sure that I was comfortable with the decision with the pricing with the coverage that the warranty offered. And we were able to just sit there and talk about everything. I really commend him. I was really pleased with the level of service that I received from him, and he really made my experience and my level of comfort with the company really good.
The payments were fine, and the rep brought the monthly rate down to be cheaper than what it was at the dealership. So I was really pleased with that, too. I would tell my friends to call Endurance and see if they can get a better rate because just knowing what to ask seeing that price that comes from the dealerships and the terms that come along with it and what is included in the warranty, Endurance is definitely more comparable to what most people would want versus just a standard issue warranty that you get at the dealership. It's cheaper and it's not patterned to your loan so you’re not gonna have to pay interest like you will with the auto the loan at the dealership.
2014 Suburban. If you are considering an extended warranty with this company, do not even bother. Read the contract CAREFULLY. Arbitration is in New York and you waive your right to a jury trial. Under transmission, it mentions all lubricated parts. Endurance insisted that I order a "tear down" so Endurance's inspector can visually inspect. This extra step cost me an additional $400.00. The torque converter went out, inspector confirmed that it failed and they denied the claim though it is a lubricated part and part of the transmission.
I emailed Endurance 3 times, followed up with 3 phone calls for a written confirmation that this claim is denied and the reason for the denial. No response from Endurance. On the 7th try, 27 days after my initial discussion, Endurance said it is "in the mail". Endurance hangs their hat on an A+ rating with the BBB for marketing. I encourage all that have been wronged to file a complaint with the BBB, file a complaint with your State Board of Licensing and Regulation, file suit and use social media. This is funny, one of the customer services representatives said he would hang up the phone if I conferenced called my mechanic into the conversation to explain what is wrong! Poor leadership, poor training. Do yourself a favor...research other companies and stay away from this one!
I had a 2011 Cadillac Escalade where the lifters in the engine went dead, and I had to pay four grand out of my pocket to get it fixed. So I said, “You know what, that’s not gonna happen again,” and I looked for an extended warranty. Also, my son had an auto warranty on his 2015 Challenger. However, I found that whatever went wrong, the warranty provider never had it fixed. I was a little angry with that. The auto warranty company said they don’t do that. I had to read the fine sign which one has to magnify 3,000 times just to see it. And that’s the part I missed. But with Endurance at this point, their coverage and what they showed me online seemed good. They also explained everything that I needed with the details.
Endurance seemed to cover everything that I threw at them. Another company said that the policy they gave me was the premium. They gave me all the super duper premium information but then they only charge me the premium price. And then when I called them up to confirm, they said,"Oh, no. You got the premium, not the super duper premium. So you’re not covered for that.” So the money that I'm spending, I really can’t use. There’s another one I was talking to and it was going back and forth. The biggest thing with Endurance is the verbalization they said in the contract which kind of caught my attention was wear and tear, where they cover the vehicle with age. As the vehicle gets older and you use it, there’s always wear and tear and Endurance covered something like that. The other places were like, "With the wear and tear now, we can’t cover it."
I asked for a quote 10 days ago to compare with other companies and I received. The day of the quote my husband had surgery and I had to postpone the warranty. When I call today first thing salesman said, "it took you 10 days to compare?" I said no and explained situation. Then when I told him that I had better price, he started to say really rude things about other companies that they were liars, the sample contract in front of me are not real. Well small companies does the same thing too which I was not expecting from such company such cheap behaviour. Are you so desperate to sell to tarnish others names? I am thinking what would happen if I bought it?
I appreciate Endurance. They were phenomenal and my experience with them was great. While I was looking for a warranty for my car because my warranty was expiring soon, I did a Google research and saw that Endurance has a high rating and really good reviews with a customer satisfaction. When I called in, their rates were very competitive. They gave me a couple of discounts, and they were very descriptive when it came to what I was looking for and what they have to offer.
The specialist I spoke with was awesome and a very down to earth guy. He related to me, gave me the best possible deal, was honest and he took care of me. I have his email and number. And he told me to reach out to him in case anything happens. He gave me a few follow-up calls but I wasn’t able to answer some of them. And he didn’t get discouraged because I know he wants to make the sale. He has to meet his quota in terms of the policy that he sold to me. He remained diligent which I appreciated and I gave him a callback and then we made the sale. I’m looking to refer some of my friends to him in the future as well. Also, setting up the payment plan was very easy, and he took everything over the phone.
I bought a used car with a lot of miles on it and I wanted to make sure that I would be covered if something happened. I liked what Endurance was gonna cover and the service that they provided in comparison to other companies. The years in which the car would be under warranty was longer than any other company was offering. Their specialist was great. She went through everything with me and she kept in contact just making sure I didn’t have any more questions. My husband was at work and she emailed me a sample contract I could show him as to what exactly would be covered so we could make a decision. She was very helpful.
Making payments when I purchased the warranty was very easy too. They offered me a payment plan which was really good, but we wanted to go ahead and put down half. But they liked to go ahead and take care of half over the phone that day and I agreed. Having an extended warranty for me is very valuable and I would never have a used car without having it. Right now, everything is good and I'm happy with the choice that we made. I would definitely tell friends to go with Endurance and tell them to do exactly what I did. I would call the topnotch three companies on my list and compare them to Endurance. And Endurance will offer more than the other companies.
I just purchased a new vehicle. And I’d rather be safe than sorry in terms of future repairs. It seems like all the other insurance providers were just brokers. And then when you would actually talk to them about a product, they would place you with a product that they really had no direct affiliation with. With Endurance and in regards to a particular vehicle, the person I was going to pay the claims and the people that I will always be going to deal all the way through, it was a better scenario in terms of being able to be confident that they would stand by their product.
The Endurance rep was very informative, to the point, and gave me a good understanding of the product that I was getting, and me being confident that I was making the right choice. The payments were extremely workable. When I purchased the vehicle, I had another option through the actual dealer. And it was a scenario where it had to be paid in full upfront. And there are no interest financing options makes it much easy to have the peace of mind without it being a big expense. And now, all of a sudden, I got extra $4,000 on top of me, just in case of expenses. So, being broken down makes it very helpful.
I was in the market for a car. But the original warranty for the car I was buying was going to expire in four years or 50,000 miles. And when it comes to car, I'm a risk-averse person. Buying warranty seemed like a good decision, so I requested for a quote from Endurance. At first, I did some research and from the customer feedback I read on the forums, Endurance seemed more credible, responsive and accessible when something happened, and those are the things I was looking for. Their reps were very transparent, not pushy, asked questions around what I was looking for in terms of selecting a product because they have levels of insurance. It was a fairly easy process and they walked me through all of it. The purchasing process was pretty solid and they tried to make it as easy as possible. They also have a bunch payment options.
I was buying a new vehicle and I wanted a little bit more than the warranty that was offered at the dealership. I looked for the best warranties on Google and got Endurance in the top three. Their rep helped me all the way. He gave me a couple of phone calls and he remembered my situation so when I called, I gave him my name and what we had talked about earlier before that after I got to the dealership. So, everything worked out fine.
Setting up my payments was easy. I gave the rep my banking information, he set up the automatic payments and then took my deposit out. He gave me the terms and told me about my package getting sent in the mail which arrived when he said it's going to so I was satisfied. He answered all my questions and gave me the type of policy I qualify for. I got the best package and a good deal, and he even gave me a little discount. Overall, Endurance was upfront and I was told everything and when I can use the warranty, and how long I would have to wait. It sounds reasonable. Everything seems good so far and right now, I'm a happy customer.
I've had auto warranties before and Endurance sounded like a pretty good company so I gave them a try. The person that I spoke with was very good at explaining things. She was very upfront. I asked for a sample contract before I purchased and she sent me one. I took a couple of days to read it over and I liked what I read. I had some questions and she was able to answer them and point specifically into the contract where they were enumerated. I also like that Endurance pays for the diagnosis. But I'm not happy about the mileage because the mileage in my car only got about 40,000 miles to go.
When I talked to Endurance, I was able to get a type of warranty throughout a period of time that I wanted. The rep worked with me to get me the type of warranty I wanted. I have a 2013 truck and it only has 30,000 miles on it. I did some negotiations and we got it where we needed it to be. And he explained everything pretty well. Also, I was able to call back when I had questions once I went through the contract. The other rep that I spoke to was able to really define the questions that I had and she helped me understand. I would recommend them.
I recently bought a used 2003 vehicle. This is my first time owning a diesel-used vehicle. It was in condition, but I wanted to make sure that I had full peace of mind, especially because it was slightly older in age. So I did a lot of research online and found that Endurance has a good reputation and a lot of good reviews. I went with them and had a very good experience with their rep. She was very knowledgeable about the different cars and the reasons why different warranties were better than others. She was very clear, concise, and had a lot of relevant information that was helpful in making my decision. My experience was as smooth as I expected it to be. They were very clear in explaining to me all the terms and conditions. So I feel very confident that this is a good warranty.
I had the same car before and it was very problematic and painful. It almost made me go broke. It’s a BMW 9 35i. The car itself is not expensive but just the maintenance on it that I needed. I Googled Endurance and they were the number one rated warranty company and I'm like, "Okay. Let me go there." My experience with the vehicle protection specialist was pretty good. He was informative and he answered all my questions. Whether he answered them right or wrong I don't know it yet but he was thoughtful whenever I ask him anything. I've been through the info he gave me that’s why I wanted to call back and ask. On my contract, there’s a few things that were different than what he had told me. Like for example, he told me they’ll cover up to 80 miles but whenever I get my contract it said something completely different and simple things like that.
I bought a relatively new used car that has a lot of parts that could break and I thought it would be a good idea for the long run to have a service contract. The person from Endurance Auto Warranty that I dealt with, Janine, was very patient and helpful and she gave me all the information I needed. She gave me the different plan types and explained what each one covered. Endurance's process was painless. I was able to get exactly the information I needed and I was given the time to make the decision that I felt comfortable with, which was the most important part. And also, making payments was easy. I'd tell others to give Endurance a consideration and compare with other companies and to look at at least three other companies and see which ones best fit their needs. I got what fits my needs. And I was able to also get a better price than initially was quoted because I compared it with other plans.
After shopping around I decided to give Endurance a call just to ask some questions. This turned into a lot of fast talking by the sales rep and passive aggressive badgering about why I didn’t want to purchase their product. He ended up transferring me to a manager who did much of the same. After an hour and a half I agreed to purchase a plan, under the conditions I change my own oil because I don’t trust anyone to do it. The manager I spoke with was a condescending **... Fast forward a few days, I called with a question about the policy only to be informed that the policy I had been sold did not give me the freedom of changing my own oil despite strict records keeping on my part. So I was transferred into a more expensive policy at the same price, so I wasn’t too upset. Both were 60 months and 100k miles.
Once I received my policy in the mail, I read it front to back only to find out that it specifically says oil changes have to be performed at a dealership or similar. After I made very clear that I do my own. I call them back again, spending the better part of two hours only to have them try and transfer me into a policy that was 1200 more and 60,000 miles LESS coverage.
Please do yourself a favor and read that policy in detail as soon as you get it. I feel like there is a lot of smoke and mirrors and fast talking at Endurance, trying to almost shove this stuff down your throat. Website sucks too, you should be able to view contracts for each plan online and I could have saved myself over 3 hours. Bottomline that third time, not hearing what my needs were as a customer after I was very clear about it, being sold 2 policies almost a third, it felt malicious. After the last call they officially lost my trust, and ultimately canceled my policy. Headed back to Warranty Direct for better coverage and customer service, I’ve had a policy with them before.
I want to commend the Endurance rep I spoke to (did not catch name) for giving me so much good information up front. She not only went over the pros and cons of various policies with me, but also made sure to tell me about pre-existing conditions not covered, as well as the 30 day/1,000 mile waiting period to use the policy. In my opinion, that is great customer service. I would've been mad as hell if a claim got denied and they didn't tell me this stuff up front.
I like Endurance Auto's pricing, terms, and their personable people. My dealer warranty was about to run out and when I shopped around, I thought Endurance Auto had a good price. And they quoted me something on the phone. However, the next rep said it was not the way it should have been quoted but they'd honor it. So, that was good. The rep was very helpful and patient, answered a lot of my questions, and he was a nice guy. I'd suggest my friends to look into Endurance Auto as well.
I’m retired and I got a nice car and I want to keep it for as long as I can. And I figured eventually, I’m going to need some more insurance or warranty in it. According to Better Business Bureau, Endurance was one of the number one rated so I went with them. I had a good experience with their vehicle protection specialist because I when I purchased it, I had to set up my payment to come out when I get paid and everything worked out fine.
The only problem I had is when I first made my arrangement to get the plan, they told me they were going to send me some information down on it and I never got it. So they took the money out of my account without me getting any type of information about what I’ve signed up for. I did receive it until on the 10th, so it was a long time of getting it. I got a card and contract so that’s fine. There’s so many scams out there that you really don’t know once you get them. I’m purchasing this on phone and online so hopefully everything would work out. I got a good policy. If it’s true to what it said, I got 199,000 miles and set up to six years. I pay for it in two years. So that works for me.
Also, I did have one problem during my initial call. I went to somebody, and he just transferred me without saying who he was transferring me to. I thought that was rude. If you’re going to transfer someone to another department, at least tell him. But other than that, the young lady that I spoke to was courteous and respectable and told me that she had sent me another package. She sees that I had called.
Overall, they were very knowledgeable and informative. Today’s nature of buying things online or by phone is that you have to be careful these days. I researched Endurance out and from what I’ve read, I read the good and the bad. There were all good reviews with good rates. The only problem is the shipping of the letter of charge. It shouldn’t take that long to get it once somebody purchased. They should send an electronic copy so the customer can have something on hand. When I didn't get it, that created an apprehension.
Unfortunately, after having this policy on 3 cars and starting to have it on a 4th, I have found the truth. This policy is DEFINITELY NOT WORTH THE MONEY. If you have this policy, like I do, on an older car, check it out carefully. They do not have a liability limit of 12,500.00 like I was told each time I purchased one of the policies, the limit is actually the "cash value" of your car as determined by the trade in value. So think of this... If you bought a used car like I did that was 10 years old and had 100,000 miles on it, the policy cost about $2900.00. I was willing to pay this because I figured if the transmission went out or the motor gave out, I would be okay.
However, they will only pay a total, throughout the term of the policy of 1800.00 which is the trade in value of my car. Today, when we were buying a policy on another used car, I was blatantly lied to and told that the limit regarding the trade in value was on a per incident basis and that I was still covered up to 12, 500.00. When I got home, I read my contract much more carefully and was shocked to find out that the policy I was paying 2900.00 for would only cover a maximum of about 1800.00 in repairs. DO NOT LET THEM TELL YOU OTHERWISE.
My factory warranty was about to expire and I wanted to make sure that I would have continued protection even after that one expires. So I went online to ConsumerAffairs when I was looking for like auto warranties. I found that Endurance was one of the companies that was rated the highest. I had a wonderful experience with Joe, their protection specialist. He was amazing and I couldn't have asked for anything better. He was perfect and he got me great deals. He stayed in contact with me along the way while trying to get the process all set up and squared it away. I briefly spoke with one other person who processed my payments and emailed out my contract. But Joe was the person who took care of me the entire time. Endurance is a great company. If someone is looking for any type of auto warranty, I would highly recommend that they give Endurance a call.
I had a good experience buying warranty from Endurance, although it was a little bit confusing overall. I’m not sure if it was specifically with the specialist or with the system. But the guy I spoke with was super cool. He was informative, a little sales-y like he should have been, but he was all fine. I wanted to read the contract, what was going to be offered. So, I wanted a sample contract. But the sample contract was old. The rep was telling me things that were going to be in the new contract, but I never had the new contract. I had to buy the service in order to get the contract and see what I actually bought. They didn’t update their website and their links.
I bought the warranty on a Thursday, but I didn’t actually see what I bought until Tuesday of the following week. It was a little weird, but not a big deal. But still, it went fine and easy. I plan to contact their customer service because I’m coming up on my 30-day money back and I had a question for them. I inadvertently gave them the wrong mileage by about 15 miles. I want to be above board, so I got to call them and make sure that’s okay. But, so far, everything’s been cool.
I thought that it would be good to have an auto warranty because it was one of those things that I think is usable. I thought it’s a good thing to have it as a safe net. Then I found commercials, media and such saying that Endurance is the provider to have. It’s the first one out of Google search, so you would figure it’s a good one. So I spoke with their rep. Midway through it, I told them there’s a lot of things I see that’s flawed where they have the upper hand regardless. I’m not going to be paying them money for nothing. So I never finalized.
I declined from Endurance and I walked away because I’ve seen a lot of the buyer beware with them. I’ve read and seen terms and agreements and there’s a lot of loopholes. One of the biggest loopholes in there is if they see a discrepancy when you purchase a car and when you have the oil changed or inspection done, if there’s even one mile, they void any warranty that you would have with them. Another thing is when there's a broken part, if something goes bad on the car, it has to be an original piece of the car. There’s a lot of legalities that they use as loopholes. That means walk away being with them.
For someone like me who study and read the terms and agreements, no one does that in today’s world. Everybody just clicked “I agree” and let’s go. They should make it a lot simpler for people to understand. There were things I didn’t understand that I had to look up. They used a lot of words and phrases a common person wouldn’t really understand, unless you are a legal specialist. It’s wrong because it’s like a bait-and-switch. It’s big on that and it sucks because now there are people who have honest money and they’re losing their money for no reason. That’s not the way to go. Endurance is like one step away from a scam.
I spoke to a customer service representative by the name of Joshua on 1/30/18 after receiving a phone call from Kyle stating my bank had cancelled a transaction. When I initially purchase the insurance, I was supposed to receive a booklet as per Kyle. I did not receive any correspondence from the company until 2/5/17. I had no contact information, feeling I had been placed in a fraudulent situation. I cancelled any further transactions with my bank. Feeling, I had been fraud and stupid for trusting and paying a deposit and a monthly transaction. Kyle informed on 1/29/18 I needed to call customer service to cancelled the policy.
I spoke to Joshua in Customer Service to cancelled the policy, and he try to talk me in keeping the policy. I told him of the situation and I no longer trusted what had happened and wanted to cancel the policy. I received a booklet on 2/5/18 and a bill from PayLink asking me to pay $184.72. I was furious, because I had been told the policy was going to be cancel. I called Joshua to inquire about the bill and ask why he had not cancelled the insurance. He stated he was giving me an opportunity to inquire and learn about Endurance and take him up on the offer he had recommended to keep me as a customer. I told Joshua I had informed him to cancel the policy. I did tell him I was going to learn more information about the company, but he was to cancel the policy.
I told Joshua I was going to check with my car insurance company (GEICO) to see if they had a similar insurance; however, the policy with Endurance was to be cancelled. We exchanged some words, and he hung up in my face. I then called another number with Endurance (**) and requested to speak with a General Manager, he asked for the contract # and informed me I needed to called Premier Protective Service who was the carrier and not Endurance.
Now, I am surely confused about where my money has gone and who I am supposed to be dealing with. The transaction has gone from Endurance Warranty Service to Premier Protection Services. WOW, A BIG LESSON LEARNED ON MY PART. I called the 888-321-9101 and spoke to William and asked for a cancellation letter and he told me he had monitored a previous call with me and Joshua and Eric. I asked what company he was with and he stated Endurance. I told him I thought I was speaking with a representative from Premier Protection Services. I realized they had lied to me and misrepresented their companies and appeared to be very fraudulent with the thoughts of wrongdoings with a WOMAN. A lesson learned. It is 2018 and you still can't trust men to transact business with a woman in a professional manner. It is shameful!
Purchased this policy in November 2017. Everything was good when they were taking money from me. No complaints. Warranty was great until last week. I needed their help. Was driving on highway. There was a loud crack then it sounded like my tire blew. I stopped on side to see what happened, but after I stopped sound continued. I figured it is something mechanical and drove 1.8 miles to the first shop closest to me for my vehicle. Pulled into the service bay at Sunset Ford in St. Louis MO and the advisor was very helpful and called a service manager right away. Service manager said, "There is a problem with your engine." I said, "Ok no problem I'll leave it here and I have a extended warranty that should cover most of the things on the engine." They said they will contact the warranty company.
After 2 days service department called me and said that the claim is declined due to my millage being incorrect. I said, "What do you mean." They said, "On Carfax it shows like your mileage was 1443** and now you are at 143006." I said, "No way. I purchased this car with 140**." So we called company that claimed it was milage 1443** and they said it was a mistyped millage. Someone typed it in wrong bla bla. Gave us a letter stating what millage was at time of service, we also sent the warranty company a oil change we did when we first purchased the vehicle and it showed 141**. Warranty was purchased at 141985, my car broke down at 143006 and they said then to me that we only drove the car for 21 miles after purchasing the warranty. My math is not best but we re-calculated and we drove 1021 miles.
So the Eric that I am talking to he said, "Ohhh I am sorry it is 1021 miles bla bla bla, ok lets see what we can do, oh we still are declining the policy sir, you only drove 1021 miles and by contract you have to drive 1000 miles and 30 days before we have to cover the policy." I said, "Ok, I did drive over 1000 miles by 21 miles." He said, "Ohhh let me see. Ok it is still declined. Looks like it is a pre-existing problem." They were just looking for any excuse not to cover my engine. However they are used to dealing with broke people that don't have money to hire attorneys, in other hand I have a good one, and I told shop to go ahead and replace my engine. I will pay for repair and my warranty company will pay for it later.
Dear endurance whoever, you can't lie to people no more and people will retaliate as will I. You can think of any excuse. With this one it won't work. I have proof that it was not pre-existing, I have at least 10-15 people who will come to court and prove you wrong. And major thing, I am not broke so I will pay my attorney as much as needed just to prove you wrong. Just to get satisfaction of your lies not winning. See you in court... Cheers.
My engine died while driving down the highway. I checked the codes and it said there was a problem with the coil pack. I had it towed back to my house and replaced all the electrical system; coil pack, wires, plugs. After that I discovered a fuse was blown. I replaced it and the car started. There was a knocking/tapping noise in the engine that wasn’t there before. The car died again after a few minutes. I tied several more times to get the car running, to no avail. I had it towed to a mechanic.
The mechanic told me that I needed a new engine. Something inside had broken loose. We called Endurance. They refused to cover the repair, even though my contract CLEARLY covered all internally lubricated parts. They said they needed the shop to start tearing down the engine to find the cause of the problem, AT MY EXPENSE. They would cover that cost if, and ONLY if, we found something causing the issue that was covered. The shop found the issue, the timing chain had broken loose and was basically eating cylinder heads. That kind of thing is covered. Endurance sent an investigator to look at it. He was at the shop for three hours taking pictures, then told the shop that Endurance would probably want even MORE tear-down before approving the repair, at MY expense. The shop, Midas, called me to tell me all this before proceeding. I called Endurance.
So far today, I have called SIX times. Four times I was put on hold for over 15 minutes and HUNG UP ON. I never got to talk to anyone. I’m livid. This is not the first bad experience I’ve had with them. Their “service” is a freakin' joke. I’ve wasted literally thousands of dollars on their contract and received NOTHING in return. My next step will be to sue them.
I was really surprised when the Endurance rep told me upfront about drawbacks like pre-existing conditions, the waiting period, and exclusions from plan coverage. I mean, most companies try to hide stuff like that. But it really made me feel like this is an honest company and like I knew exactly what I was getting into, which really appeals to me as a customer. Endurance was the first company I talked to that actually seemed to care that I was fully informed before signing up.
I decided to keep my vehicle beyond its warranty. I then thought of getting the extended warranty from Endurance because they're rated number one and their price was better than the others. But it was funny when their rep was telling me I had to have an oil change within a month after I signed up for them. I just had an oil change like a week before on the vehicle. But he said I've got to have one 30 days after the call when I was signing up with them. I waited until a couple of days before the end of the month and had another oil change even though it was far from needing another oil change. They have someone look at the vehicle to make sure there's nothing wrong with it, that you're not signing up to jump on them right afterwards. I made a little fun of them doing that.
It was interesting getting a definition of what was actually covered under the warranty. I was trying to read all of their stuff afterwards. My car is a Yukon Denali, so it has every gadget you ever dreamed of on it. One of the reasons I took the warranty was gadgets go bad and I want them to work. But it was ambiguous on what's really covered. Although I think it was good enough that I didn’t call in and cancel my contract with them. I'd tell friends about everything I've read on Endurance, and that they're the highest rated ones. The dealership that I bought the vehicle from, they were bugging me about it so I gave Endurance a shot. But they were much more expensive, so I'd tell my friends to call around and check ratings on the companies.
I purchased an old vehicle and I needed a warranty. Endurance had a good review. Their representative was courteous and he explained everything nicely, but he also gave us time to think. I read the contract and saw that they have the account that was used to start my payment and they wanted to use it. So, I was trying to change it. I went online to set up automatic payments. And I emailed their customer service team to ask them some questions about how to set up automatic payments, but nobody had responded via email. Also, I don’t like their website at all. It doesn’t look professional to me. But on the other hand, the process was easy. The total amount was very comparable to other warranty companies, so I appreciated that.
Repairs are expensive on BMW's and my auto warranty expired. I did a research on the five best warranty providers and the pricing was similar across the board. But Google gave Endurance the best reviews. I dealt with two Endurance sales guys, and the first one was really bad. He was top-down and he told me that I was blowing smoke up the gas and it was kind of ridiculous. And when I didn't purchase right there on the phone, he was upset. So, I hang up on him and I called them back and they gave me a better deal. And the person I purchased my warranty from was really great and I liked him. He helped me out, answered all my questions, and gave me time to do whatever I felt that I was comfortable with. And in the long run, it worked out. The guy also explained what the payments were.
Endurance seems like a bumper to bumper warranty. They have good people, too. And from everything that I've seen, they look like the best company to go with in terms of a warranty. Everything is good. And it's exactly what I expected to this point. The only thing was I kind of wanted a middle type of warranty that they could offer me. They gave the best deals but I wanted 10,000 more miles on the warranty for just a few hundred dollars more. I wasn't able to do it since they didn't offer a plan like that. It would be nice if they had another option because I was hoping to get 40,000 or 50,000 additional miles, but they have a hard stop at 61,000 miles. All in all, it's the way that they're structured, so I was fine with it.
Endurance Auto is relatively affordable. It's not the cheapest auto warranty but they cover everything I wanted to be covered. I always had an auto warranty, and when I searched through Google, Endurance Auto was rated number 1. I called over the phone and everything came out okay. The pricing, the terms and what were covered were very clear. And I was pretty happy with that. Also, when I asked a question, I was answered by the customer service team right down the spot. So, I didn't have to call back or get an email regarding any answers.
I'm in the process of a claim on a motor, strut and some gaskets. And I left the process with my service advisor. I really didn't have to do anything. They're on the phone, they had an adjuster come out and looked at the vehicle. It was simple. I'm very satisfied with Endurance. They offered different plans where some were more affordable than others but then, I needed to kind of verify what I wanted to get covered and how much I wanted to pay. Overall, the experience was easy and hassle-free.
I decided to sign up with Endurance because I heard some good comments about them. I had a positive buying experience. They sent me a contract and I paid with my credit card. But when they found out that I was going to be doing ride-share, I talked to them and they said we can't do it. So I cancelled it. It was on autopay, and right after I canceled, about a week later, it got automatically withdrawn from my credit card. But I called up Endurance and they reimbursed it right away so that was good.
When I take my car to the dealership or get it fixed, I wanted my stuff to be covered. So I looked on the reviews, then based on reviews and on BBB, I decided to choose Endurance. Their reps were professional and my purchasing experience was okay until the very end. It’s horrible, so I’m not happy. There’s a lot of stuff going on with the car. It was a long list and it wasn’t covered. Up to $1,100 had to come out of my pocket. Even though they said they didn’t cover hoses, there were a whole lot of other stuff that was going on that the dealership had called them for, and they were just denying everything. So why am I being bothered having insurance if you’re not going to cover. What is the point? I’m paying money for that. It’s not like I’m doing it for free.
And I need my money. They don’t pay, so it's a false claim. They’ll sit back and say, “We don’t cover hoses.” But those are the things that really do breakdown. I don’t have to sit here and willy-nilly over what you’re going to cover. Pay it if I’m paying. That’s what I’m paying additional warranty for because the car breaks down.
A lot of these warranty companies are scam to me. And my husband had told me not to do it. But I said we need it. Then he came back, he looked at me and was like, “I told you so.” And I just melted all in the feet. The purpose of me having it is for protection. The representative from the dealership only mentioned, three things and I’m still paying $1,100 out of my pocket. That’s a lot of money. The dealership said that they were not covering that and that it’s not covered under the contract. I really didn’t want to drive on a car that have problems. I still didn’t get everything done on the car. And that’s a lot of money coming out of my pocket. Endurance couldn’t even say they're going to pay $400 or $500.
So I'd tell my friends to stay away from them. They’re scam artists. They didn’t do anything for me and I’m out of a lot of money. They didn’t even try to say, “Hey, let’s go over the paper works, let’s see what they actually do or they’re going to do.” None of that. They just said no. I understand I signed up for stuff and that contract is all in. But I don’t have time to nitpick over it. I’m paying the premium and you’re not even paying for nothing.
The 2008 car I've been owning, I was hoping that I'm going to keep it and pass it over to my kids. So I inquired about an auto warranty to two companies, but the price of Endurance was reasonable. Purchasing from Endurance was easy. They didn’t give me any deal. They didn’t give me the good pricing or lowered the rate. I don’t have any issue with my car, but before I can use the warranty, the waiting time was two months. The plan I signed is 100,000 miles, and then I have to get the car inspection. So, I don’t have to pay upfront the whole amount if I have to.
But I call two days ago to find out when they're going to send me the card and all about my coverage. The rep I spoke to was nice. She emailed me right back all about it, but there wasn’t a contract. I haven't got any information how to use it, as well as where and when to take it so I had to call. They said they had sent it out, but for some reason, I haven't received it. They were going to send all information and email it back to me because I didn’t get the contract. If I need to get any repair done, I have no idea how it's going to work. It's been two months and now I'm on the third. Their rep emailed me, but there wasn’t anything which tells me what is covered, if I need to take the car to the mechanic or Honda dealer.
I wasn't happy with the terms of the Endurance warranty. I got it for a 2005 Ford F-250 with a 6.0 diesel engine. And when it was the time to agree upon accepting it, somebody was reading some stuff through the warranty. The rep was very fast and pushy. And when I paid for it and I got the brochure, I started reading what all the warranty would not cover. I wished I had known a lot of these ahead of time or I had never bought it. But I sold my truck and I'm getting another warranty through the Dodge dealer.
At first I thought the price was a lot fair compared to some of the other warranties that were out there. And then it started becoming like a salesman game. "Well, we couldn't beat that price." "We can beat that price." "Well, we can go a little lower." Instead of giving me a rock-bottom price, they're just saying, "This is the best I can do for you." They went from $3,700 down to $3,100. I'm a veteran and I'm retired and I have a fixed income. I cannot afford so much money.
I would not recommend them to anybody else. They just seemed too willing and too quick to sell you something. And there are too many hidden clauses after you already agreed to it. If you're to read me something right off the get-go over the phone right now, what it includes, what it doesn't include, you're going to start reading through it. It's hard for somebody, especially a 73-year-old, to comprehend every little word that's coming my way in a rapid voice.
But one of the things that was brought to my attention reading it is that they don't do any repairs to the exhaust system or the EGR cooling system, which has been some renowned problems with the 6.0 Ford engine. And by the way, they already made a disclaimer that they don't repair that in their brochure. If I've had known that ahead of time, I would've never bought it. But an engine is an engine. Everything is a complete package - your exhaust, cooling, etcetera. To get nitpicky and say, "This valve isn't...", there's a reason for it. And evidently, they hid various things and are very coy about it.
When I call somebody, I expect to talk to an agent and express, instead of going through these elaborate phone message and reply centers. I'm not happy with them. They need to kick back and see where they actually are in the marketplace and how they addressed their customers or potential customers.
I have the premier warranty, the first time I needed a repair on my front brakes and rotors, not covered. Then I needed a motor blower resistor and the wiring. I had to pay my hundred dollar deductible, plus 99 dollars towards the parts for a total of 199.00 on a 389.00 bill. They take 126.00 a month for the plan, and I feel that this is a rip off. Very few parts are covered, considered normal wear and tear. Therefore I will be cancelling my contract. I can do bad by myself.
When I purchased my Endurance Auto warranty, their rep was really great. He was nice and friendly, and explained everything, and let me wait to talk to my husband before I made the final decision. I really needed an auto warranty because I bought a used car. Making the payments was easy but then my payments doubled when it wasn't supposed to be as high as it was. And going back to the price they quoted me for the contract, the customer service team said it was raised for some reason. And I didn't get notified but they said they notified me. I then canceled the whole thing. After I canceled it, they refunded the money back right away. They stopped the payment that was processed into my account and it didn't even go out of my account. I would have recommended them for the great deals that they have. But I would also tell others to watch for the payments that come out of their account.
The Endurance rep gave me an overload of information. The only thing I didn't like was when he was sharing about the auto warranty industry, he was bashing other companies, saying Endurance is the best. That's good and all to say. But when it comes down to it, I'm going to do my own research to pick my own company, who I researched and thought was the best company. But he was nice. He was pretty pushy about purchasing it, but that's their jobs, so I understand that.
I told him that the warranty was a little bit on the more expensive side. Then he transferred me to another department that put my debit card information over the phone. When I was thinking about going to another company, they told me that, "Oh, it's Black Friday! Which gives you a Black Friday special." I called back two or three times and they kept changing the rates. So, I don't think they have a set rate. It seemed like they can juggle whatever price they want to juggle. I want to know how they're able to change their prices so quickly and so easily. They called me with the same terms, and then, one day it's $3200. The next day, it's $2700. So, maybe they should give the customers competitive rates! I know they're in there to make a buck, but I'm also in here to save money in the long run.
What I didn't understand was when I called on my experience with them, there was no one in the office, so they had one of the call centers take my information to call back. The guy called me back the next day and I purchased the policy from him. But two or three weeks afterwards, they kept calling me saying, "Hey, would you like to purchase a warranty." I said, "I already purchased one. Why would you keep calling me back asking me if I want to purchase one?" If my name is on the system, you'd think it would come up that I already bought something. So, that was annoying for them to keep calling me two or three times a day for two weeks after I've already been a customer and purchased the policy from them. But it stopped now and they haven't called me since then.
My car is getting to the point now, where I lose my bumper to bumper. And some of the components that are not covered for the extended warranty, like powertrain, I believe goes to 50,000 miles a bit on my car. But some of the other components are not covered by a warranty. And that's one of the reasons I looked at an extended warranty. I checked online for all the ratings and I think I looked at eight to 10 companies. And Endurance, even though they were not the cheapest, have the highest rating of the companies that I looked up. When I talked to their specialist, I had a very good experience. In answering all my questions, he was very frank with me. If anything is expensive, I realize that, but I believe, the services that I get in terms of the coverage will be worth the investment.
I needed some more warranty on my 2011 Mustang pickup. I worked with someone from Endurance and asked questions. They were honest compared to the one I had before that turned me down when I tried to use it so I let it go. I lost the down payment and one payment with them. That was really too much for me and it made me kind of mad. They lied to me.
The only thing with Endurance was I got sick and I didn't know when the payment was. They told me that my contract would be in just a couple of weeks but it wasn't. So I was supposed to make the payment quicker than I what I did. I gave them my credit card number. My bank was in the process of sending me another card from the time that Endurance sent it to the bank and they turned it down.
My 2015 Denali has a lot of bells and whistles, electrical things and what not. I've had the vehicle from day one when I bought and it's still brand new to me. I wanted to make sure I had good coverage because otherwise, those things can start cost of money everytime I turned around. My transmission was still covered but all the other things were not going to be covered. And since my factory warranty was expiring, I wanted to extend my warranty.
I had a policy through Zurich and I didn't realize that when I ordered the Endurance policy. I found out after the fact. When I had to have one thing done to my vehicle, I had to jump through hoops in order to get Zurich to reimburse me what I paid and it just wasn't worth it to me. So I decided that I didn't want their policy and went with Endurance. Zurich doesn't send you a card but with Endurance, you get that plastic membership card. You have to call Zurich to get an estimate and there's a ridiculous runaround. Hopefully, I won't have that problem with Endurance.
I wanted something that was somewhat bumper to bumper that covered electrical things of that nature like the backup cameras. The rep informed me that Endurance covers all that. He said that as far as plans that are on the market, this warranty covers more than most and most everything that usually comes up with the vehicle. The people I spoke with seemed to know what they were talking about as far as the policy. I gave them my credit card and now, a monthly payment comes out of it. My contract purchase date was November 15th and my first payment was due December 15th. I'm satisfied to point now and I'd tell others about the company, how they're great and that I purchased their policy.
I had a good experience with the Endurance specialist. He seemed very knowledgeable and broke things out for me to easily understand terms. Very knowledgeable staff and a company that you can count on. I'm sure it would be very valuable if I ever have to use it.
I have a car which is pretty expensive to get fixed and my old warranty for the car was expiring so I need a new one. And with all the list I had, Endurance was the one giving me the best options. But I do have complaints about how they've been treating my complaint. I had an issue with a part that goes into the engine. And it's part of the engine. The motor doesn't run without it. Now, they're saying it's not on the list. If it doesn't work, the car doesn't start. My dealership has been back and forth with them, but they're not trying to resolve this. So now, it has to come out of my own pocket.
And it's hard to get hold of their technical advisers. My dealership had lots of problem getting hold of them. The guy who was looking after my claim, the dealership tried to call him a couple of times and left him a message, but he never called. So I paid for the part just get it done. And then I called Endurance and they said, “Oh, you need to start a new claim". But nobody told me or anybody else that we need to start a new claim. They did not fixing this specific issue. They signed up the contract, and now they're saying this specific part is not insured or under warranty.
I'm new to the US. So, when I got here, I needed cars. The cars I got were not new. They were used cars. And considering that maintaining a used car can become very expensive, I looked around for the best warranty services and I happened to see that Endurance has a good rating. I then decided to buy a warranty because it made me feel safer in terms of expenses for the future.
At first, I looked at three or four warranty companies and they all have the same price range. Endurance wasn't any cheaper or more expensive than the others. It might have been slightly more expensive than the ones around. But I picked them because they've got good ratings from a lot of other consumers. If they're going to give you 24-hour service and in the gold package that I bought, they're going to provide all of this. So, it made me buy it.
When I talked to them, they told me one thing or the other. They took the first payment while I was talking to them. But to me, I think it was for them to say that, "Hey, this is going to be your first payment," and I have said yes. And then, I paid that and they said, "No, no. It's going to be," and they almost fail to let go of the deal today. So, I called one or two times to check with other vendors also. And then, I made the decision to go with them.
The way I understood it from their representative, it would be $100 less than what I paid for. I was rather taken aback. And they didn’t resolve the issue. Now, this could only be me changing my mind, thinking that there was no signing up fee. But when I made the payment, there was a signup fee for that day for $106. That was not clear to me at the time of the discussion. Maybe they said it and maybe I didn't listen. But in my mind it was going to be $106 less. But I didn't decide to change my decision based on the $106. I just went ahead.
You don't hope to require them from one or two times in the whole 10-year or so warranty. You're paying all of that for peace of mind. And the experience is going to really count at that time because a car doesn’t break every week. It breaks down maybe, hopefully, once in six months or a year. And you're still paying for three years just for the peace of mind. And I'm paying $300 for my two cars for every month. And when I need it and that experience was not good, I would make sure that I rate it just the way I feel at that time.
We purchased a vehicle for my son and we wanted to make sure that we could get an extended warranty to cover the car. Endurance seemed like it was the best one for us at the time. We spoke to their manager and he was very knowledgeable. He let us know exactly what was going to be covered, the terms and how everything works as far as the extended warranty and all the mechanics that were covered.
We were looking at another company and called somebody prior to speaking with the manager. The manager told us the differences between their company and other companies out there but he didn't name anything else specifically. We liked what he had to say and he made us comfortable with our decision. He also gave us a deal that was better and fair.
Making payments was easy enough too. The manager told us what we needed to do and we did it same as planned. We're pretty happy with what we have at this point. We just got all our paperwork and as of right now, I will be looking to the terms and conditions. We have to wait for 60 days before we can file a claim too. I would recommend Endurance and others should call them and find out.
I had the Endurance contract for about three months and I decided to stop paying because every time I tried to use it, the answer was, “No.” They kept on saying that my plan didn’t cover certain things they know of. When I filed a claim, I took the car to the repairman. I gave him my warranty information and they contacted Endurance themselves. And they came back and told me that they had no auto coverage and that I have to pay out of the pocket. Also, I thought oil leak was covered but it was not too. I bought a $9,000 car and the warranty came up to over like $3,500, so that’s not smart of me at all. I didn’t like the signing up experience too, but I fell for it because the guy was really pushy and I fell for all the traps. It seems like the only way that they were to pay for something is if I had a major disaster like the transmission or motor, then I feel that they would have found a loophole not to pay that.
Nevertheless, an auto warranty is priceless if it works the way it should. But there’s more nightmare stories than good stories though. Because most people I talked to had a bad experience with car warranties. It’s more suited for new callers but whenever you are trying to get a warranty on something that’s seven, eight or nine years old, it becomes a rip-off. They tell you that based on the year or the mileage of the car, there are things you don’t get on certain plans and you can’t get the top of the line plans.
A friend recommended Endurance and he said they were good. But when I needed them, they weren't there for me so I cancelled. Something was wrong with my suspension, the front driver shaft U-joint which wasn't a regular piece. Endurance reps inspected it and they said it was from natural wear and tear. So the dealer asked, “If y’all don’t cover this, why does he have it?” I called Endurance and told them that when I first got the policy, I asked if they were all going to treat me the same way the dealer warranty would treat me because I told him that I take my car to the dealer. And I added that when I have a problem, that was where I was taking my car to. I asked if the whole suspension was covered and they said yes along with the engine, everything electrical, HVAC and my turbos. The rep said Endurance was even equivalent, if not better, than the dealer warranty.
I didn't understand though. If they didn't cover wear and tear, what was the point of having the warranty? They didn’t cover the sway bar but I understood that and I was going to pay for it. But the U-joint part was a coverable item. But since it doesn’t meet Enfurance's conditions, we were done. They asked me if I read the book and I said I didn't because when I talked to them on the phone, they said it was covered. When I went to the dealer, I asked my adviser if the warranty I had on my car before would have covered the suspension and he said 100%. I wouldn’t recommend Endurance to anybody.
I just bought a used truck and I didn't like the warranty that the dealer had to offer. I went online and looked if there were aftermarket warranties. Endurance came up along with two other warranties. One of them was pretty high while Endurance had good reviews so called them up. Their rep explained how the warranty worked and that I’d be responsible for the first $100 deductible. It was only that upfront and except for the wear and tear parts, everything else should be covered. And it's supposed to be on the contract but I'm still waiting for it. They gave me an email confirmation and they said they’d be emailing me a card with the contract and that would take 10-14 business days.
I also told the rep that I’d like to take my car back to the dealer and he said that would not be a problem. He told me that there are so many places all over the United States and Canada. And when I told them the mileage on the car, they told me that I had to wait for a thousand miles before I could file a claim because they wanted to make sure that I was not playing something which I understood. I felt that was fair enough. Overall, they have been pretty nice and easy to deal with. I'd recommend Endurance and tell others how they were and how easy it was to set up with them.
I planned on keeping the car for a while, so the car insurance is extra insurance on it. Endurance warranty was the first one that came around so I went for it. Their specialist was fine and he was funny. He was a good customer service representative. When I had to get a copy of my contract, they emailed that to me too. The warranty is affordable though it could be a little better. I had a claim in and they fixed what was wrong with the car. There was no problems or anything. The car was cutting off. I took it to the shop about a couple of weeks ago and I said I have a warranty. I didn't even remember I had it and this comes directly out of my account. Having an extended auto insurance is good. The claim and repair didn't take too long and I didn't have to get a rental car. The car runs fine now. Endurance is reliable and a 5-star extended warranty company.
When I bought a used three-year-old car, I wanted to make sure I was covered because the factory warranty just ended. The dealership where I bought it from offered a warranty but I think Endurance was cheaper for the same coverage. I had a good interaction with the protection specialist I dealt with. He was informative and worked with me on price. So far, my car haven’t had any problems and it's running fine, but I was going to take it to a mechanic after the holidays. I got the full comprehensive coverage, bumper to bumper, and anything not explicitly stated in the