Endurance Warranty Contract Reviews
About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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I was looking for an extended warranty and I was mostly worried on the automatic transmission of one vehicle. I read through all the details of the contract with Endurance and it really seems like some of it could be used to go, "Well, you didn't do the automatic flush, so we can't cover that part." But there are some parts that you can't do that maintenance because that maintenance is what's going to ruin your transmission. Other than that, the sign-up process was way easier than I thought it would be and their reps were cool. It looked like the first guy I talked to was a little misinformed as he gave me some bad info on some discounts that I could get, but it was his first day on the job. He couldn't be expected to get everything right. When I signed up with a second vehicle, they let me know what was going on.
I already signed up with one company and I called Endurance and they told me that they had something very similar or close to bumper-to-bumper. I compared the prices and the maintenance and all that stuff that were included, and those were the weighing factors on why I went with Endurance. But we will see. Hopefully nothing happens to my vehicle where I have to even use them. One of them is practically brand new but I have two vehicles with them. I spoke to one gentleman and he passed me off to a supervisor, and she did a decent job of explaining everything. I had to reach back out to her because one of the vehicle’s contracts didn’t come through, immediately emailed as stated. But I finally received it.
Endurance looked pretty reasonable. The contractual language for Endurance is much like any of the other companies. The thing that stands out is that you still have to get the preapproval, which I understand now. It was pretty straightforward. I asked the individual I was talking to if electronics were covered. He said, “Oh, yes. Electrical.” I said, “No. There is a difference between electrical and electronics.” I explained to him how I was denied coverage for my wife's delay wiper switch. It was not working. I said, “That is electronic. There's a little brain that tells the wipers how fast to wipe and how often.” They said, “Well, that's not covered.” So, because I didn't specifically ask them about electronics, they didn't offer it. I think that that holds true for any company.
The individual from Endurance had to stop, put me on hold, and go find someone to ask questions. He came back and said, “Yes, electronics are covered, any electronics that are factory-installed.” That made a difference to me. This is for my Silverado pickup. It's a newer vehicle and it has more electronics. So, one thing they could improve on is to make sure that they cover all the very specific things.
I called several different places and ended up with Endurance. It appeared that their plans were fair and reasonably affordable. So far, so good except that I received my contract, and there's nowhere to directly digitally sign it.
Endurance offered everything that I wanted. They were great. I got the plan that covers Bumper-to-Bumper for 7 years. I got the contract, so I know now everything that’s covered.
The initial call was informative and the rep was pretty clear with what he was offering. He told me that the warranty goes into effect 30 days from the date that we had signed up. I explained to him that I would like to have something in writing. It took a few days for me to even see it and with hundreds of emails that I've gotten, I got to find it now. He could've text me over something. Also, I haven't received a copy of the contract in the mail yet. It should have been here by now.
The first person I spoke with at Endurance was very honest and said they weren't the cheapest but they were rated one of the best. I didn't choose them and bought CarShield instead. But when I read their contract, I wasn’t too happy with it so I called Endurance back. The second person I spoke with was just as nice. I decided to go with them because their policy was more of a bumper-to-bumper type. I normally don't keep the car outside its original factory warranty. But this is my fourth Tahoe in a row and I swore I wouldn't buy another one, so an extended warranty was the next best thing to get. So far so good. I'm very satisfied.
Back in 2019, I was referred to this company by my dealership since my manufacturer warranty had ran out so I bought approximately $2,400 for Powertrain coverage. They offered a monthly payment plan but, I pretty much paid the full amount off in 3 months. Fast forward to current day, September 2021, in which I am currently in need of a transmission replacement. Mind you, when I bought the coverage, I assumed Endurance would be handling my claim but, I found out they have nothing to do with you after you purchase the coverage.
All claims are handled by a company called SmartAutoCare. Now I am currently going through hell trying to get my transmission replacement covered because I was told that the transmission fluid should have been changed out every 30k miles. That is in fact true, if you live in the state of California which is stated in my maintenance book. The problem I have is that I don't live in California, I live in Delaware so those rules don't apply to me.
Now for the past 5 years that I've owned my vehicle, I regularly get it serviced before the scheduled times and I always listen to the suggestions of the service department anytime they tell me something needs addressed by having them do it at that time, or asap if I don't have the funds right then. At no point, did I ever have on any of my multi-point inspections or detailed documents that my transmission fluid needed to be changed out so how would I know if I was never told and if my inspection reports were marked N/A or OK. After advising the claims adjuster of this, he asked me to send all of my maintenance history information and I provided all of the documentation in eight different emails which he claims to never have received even though I replied directly to his emails and have the printouts of said emails.
I really feel like it is their way of trying to find any reason not to cover my claim since it is my transmission. Every time I tried to reach back out to Endurance for any type of help with this, they automatically tell me there's nothing they can do although the contract is listed under their name. I feel that it is very deceptive of them to go through an entire conversation with a new customer, advise them of how good "their" warranty is when they don't even own it, SmartAutoCare does. What they should be telling customers is that they just sell the contracts for SmartAutoCare because if you ever have to file a claim, that is the company that will deal with your policy, not Endurance.
Once Endurance gets your money, they want nothing else to do with you. As far as the contract is concerned, I would suggest having an attorney look at it prior to purchasing if you do decide to go that route because the wording they use is confusing for a reason and that is to deceive people. I strongly advise to stay far away from this company and find a better option if you can.
I liked the terms of what Endurance had to offer. Also, the rep presented the product very well. I’d recommend it for the value so far.
I inquired online by putting in my vehicle's information and hit okay, two seconds later they call me, thinking we have a live one here. So the sales lady tells me why they are the best and then asks me a few questions to make sure my 2020 "qualify " for their VSC. Wouldn't you know it I do, and not just any coverage, but the top of tne line Advantage package with all the bells and whistles. After explaining everything to me, and I am reading the sample contract online, I ask so when I get parts replaced are the OEM, remanufactured, or even parts from a junk yard. She said that they are all new parts. Well I have to give it to her, they will be new parts to my vehicle, but they can come from the junkyard at the discretion of the administrator.
So okay, I let that little lie go, next we are on to the cost. So today, and, this very call only, I can get a $200 off of tne administration fee of $440. But I have to commit right now, no calling back later, the deal is gone. Then I ask the cost. So I dont know about you, but you should never buy ANYTHING based solely on payments, what did she do? "Sir, you can have this Advantage package for $118 for 36 months, does this fit into your budget?" Well I grab the calculator and this is $4,248. Boom, sounds better at $118 right? That is why they do it. So with the addition administration fee of $240 due at the time of the call we are at $4,488 for this plan. I told her I needed to think about it, so I could compare to other plans and was told that when I call back the price will go up by $200.
So, warning, if you are looking be prepared to give them your money for junkyard parts or better as determined by the administrator and after reading the contract they will only allow 60% of NADA of your vehicle's value at the time of the repairs, and as others have stated, they will pay what they think the market price should be so you may be left with additional out of pocket costs. My advice is to educate yourself by researching consumer advocates such as the homework guy, Kevin **. He has tons of consumer advice on his YouTube channel and see if there is a better way for you to save that hard earned cash. Good luck and focus on total cost not those monthly payments first.
I bought a Jeep to go out in the desert, so I thought it would be advantageous to have a warranty like Endurance. The TV commercials were all for CarShield but when I was doing my research, Endurance was the better package for me and the large group of covered items was a little better with Endurance rather than anybody else for my particular situation. So, I elected to go with them and when I bought the contract, it was a smooth transaction.
I was searching around for some coverage, and Adrian, an agent from Endurance, called me and told me about the program. He was fantastic. I liked that Endurance offered everything while the other companies were very limited. One of the things Adrian told me was the tires and brakes are covered, which I've never heard of anybody covering that much of coverage. That was what got me. Adrian was a big part of it.
The purchase was easy. Adrian set most of it up. I am waiting for the contract, and I’ve already received an email from the people who handle the fees and my billing. Adrian helped take the initial payment from me. The coverage with Endurance is fantastic. I don't think any of the other companies are offering that much. Adrian told me that they're trying to get people back to work, and there was a special going on for that. I’d tell others to get it now while they got this special going on.
Making my purchase with the young lady, she was very thorough. I liked the way she explained it to me, the things that Endurance covers versus the competitors. I even called back to ask for her when I decided to purchase the policies because I wanted her to get the credit. It’s very comfortable knowing that if anything does happen, I'm holding a contract that says, “Hey, you're covered.” And that’s a great satisfaction to know that the major parts and components that makes the vehicle run are covered because the factory warranty is long gone.
My vehicle had been technically totaled by hailstorm five years ago a few months after I bought it. There's nothing mechanically wrong with it, it's just dented. But the cost repair of the damage would be more than the value of the vehicle and none of the other agencies were willing to take the car under those conditions. Endurance had a slightly higher rate to take it and they said if I get it cleared out with the insurance and get it off of the total aspect, then they would lower the rate. They were willing to work with me and I also liked the plan that they offered. I got a three-year plan instead of a four-year plan, and my car is covered for six years. So, the longer rate is much better than just going for something that you're paying every month for. With this one, you can quit but don't do it right before your three years because you lose the extra three years. And overall, the cost would be cheaper than the others.
The person I spoke with was knowledgeable as to sales, but he was not pushy. He explained what was there and I explained my situation when I found out about that thing about being covered for six years. Other than that, my son purchased a policy through somebody else and I got to talk to him and tell him to think about changing it.
Endurance has a more comprehensive coverage than other people that I talked with. Their sales team explained clearly the terms and the contract, and what differentiates them from other companies. I appreciate that. Also, making payments doesn’t seem to be very complicated. They’re charging my credit card.
I wanted something that would cover the car bumper-to-bumper and Endurance offered one that gives me that protection. They give you a lot of information on the website so that leads you into wanting to talk to someone and get it. The reps were great. The gentleman I spoke with went through the various types of warranties that they offered and told me the best one for me. They were very helpful with breaking it down and giving me all of the things that the warranty brings and other terms. They were very clear with it. When I got the contract, everything that they said was in the contract. So, they were very honest with what they represent.
I was looking though to try to find the validation period from the time I started the policy and when we would be eligible if anything goes wrong with car. When they sent me the policy, they said I should look at the declaration page and I've gone all the way through it but I didn't see any declaration page in it. Still, people should check out Endurance. You get a lot of bang for your buck. They send you your ID card and everything you need if something goes wrong with your car. It's broken down on everything that they cover. You can't beat the $100 deductible. So, I would recommend my family members and friends for the extended warranty.
I've turned down several calls from Endurance. Finally, it went a little step further and they handed me over to a fellow that put it in terms that were a little easier for me to understand. The policy costs $90 a month but with all that it covers, it's a pretty good deal.
It was a really good experience purchasing Endurance except at the very end, I kept asking the rep questions. Because I wanted to really make sure I wasn't gonna have to go through that horrible experience as I did with CarShield. But he seemed he was rushing me. After I got my contract, I realized that my contract was not going to be in operation at the time that he told me. He said 30 days. But, when I got my contract, it’s 30 days plus 1,000 miles. I didn't know that. He didn't tell me. So, I was upset. I called the company. They said, “Yeah, that's true.” I said, “But he never told me that.” I would have liked for the rep to have told me the truth. That it was not only 30 days, but 30 days and 1,000 miles.
The initial process went smoothly with my husband and whoever he transacted business with. However, I don't know if Endurance is worth it. We have a lot of experiences with insurance and it sounds very good at the beginning. But when it comes to claims, it's actually rotten. And then, they give us a contract that's very thick and it's very fine print. It's like, "Who's gonna retain all these?" We just wanna know what's covered and what's not.
I've looked into a couple of other warranties and they promise this and that but when I get the contract, it's not what was stated. Endurance was honest and it was a great experience signing up with them. The reps didn’t put anyone else down. They stated what the policy was and they seemed like they stood behind their products.
The reps were helpful and very informative. They described the contract to me from end to end and let me know the basis of the coverage. They gave me the final price.
The purchasing process went smoothly and I was pleased with all of the representatives that I spoke with. The only concern that I have had is I've been waiting for documentation in terms of the coverage that I have and I have not seen that yet. But the coverage that they offered is really satisfying. I did not expect to find something that was going to closely match the coverage that I had in mind - those small service matters that you need.
The rep was wonderful. She went into detail explaining what was and was not covered, plus some of the side benefits. We worked on which package would make the most sense in terms of mileage and time and got it all figured out.
Endurance's warranty covers 100,000 miles or five years and I like that a lot. It was a little more expensive than some of the others I looked at but also a bit longer. It is worth it. The coverage seems to be bumper-to-bumper minus light bulbs, LEDs, and things like that. However, I haven't gotten a contract yet so, I don't know exactly what's covered. I really would like that to be delineated. The CSR went over it pretty well but there are some specifics that I need to know. Other than that, the reps were very good about the questions I had.
I wasn't very happy with the first Endurance rep that called because I didn't know who it was. All she kept saying was that they needed to update my mileage. I said, "What's this for?" She said, "It's for your warranty, just to update your mileage." But she didn't tell me who she was. I hung up on her. A different person called me later on and told me what it was. Because sometimes I get 20 different calls a day, and I can't even look at the phone to see who it is ‘cause I'm a truck driver. So, I got a headset. I asked her if she could send me a sample contract and she did. Then she called me later that night. We finished the whole thing at that point.
I talked to two different people from Endurance and they were both very good and helpful. They were very straightforward and saved me a little bit of money. I would like to have had my contract written out sent to me though. I got the email and they said it was there so I downloaded it. Then, I had to print it. It’s quite a few pages. I’m older and I’m old-fashioned. I still get my bank statements and I like a paper trail.
Endurance has the most rude and disrespectful customer service. Tried canceling my contract and this lady went on and on trying to explain why I can't cancel...let me repeat this, she said she won't let me cancel my contract and kept cutting me off. Asked them to cancel nicely the first few times and just did not listen to me at all. The contract clearly states that I can cancel at any moment, no questions asked. Do not deal with these people, they could care less about your car. Just want your money and make excuses.
July 13, I dropped my vehicle at a shop within their network for service. They contacted Endurance on the 14th of July to submit a request and were denied immediately because they claim the Carfax didn’t match the miles I offered. How could the shop or I know this if it wasn’t communicated? Anyway, I reached out to understand why a note was left by a claims advisor that stated Carfax does not match the miles listed on the contract. I was then told to email a vehicle purchase receipt to legitimize the miles. This was on the 14th of July. On the 16th of July, I had to call back to find out I was denied again. This time they told me that’s not what they needed. I’m lost now because this document would give them all the information needed to process the claim.
Anyhow the service advisor now tells me to submit a service receipt. Oh, I left out that on July 15th, they somehow misplaced my initial email with proof of miles, so I had to resend it to a service advisor for her to send it. But we are a week later. Seven days since I dropped the vehicle at the shop within their network, and I was told today, the 19th of July, my vehicle service receipt was denied because it didn’t display a VIN or tag. The ticket stated the vehicle itself and miles, but because it had no VIN or tag, it’s denied. So for seven days of denied service, no one thought to reach out to the consumer, which is me? Meanwhile, if you are late or didn’t pay, they make sure they get in contact with you. I’m sorry, but I don’t think endurance likes use vehicles, so proceed with caution when setting up service and ask a lot of questions. Also, make sure you have a copy of the carfax because they see what they want on it.
Recently, we had a misunderstanding. I thought the lady from Endurance told me that a repair will be covered with the maintenance. But then, I was told that it wasn’t. It was just like $50 coverage. The coverage was mostly transmission, the engine components, and some of the electric. What attracted me more was the 24/7 road assistance. But I was reading about the contract, and I’m kinda leaning towards canceling it because they're saying things that have to be met in order for them to fix it. The car has to be broken in a certain way in order for them to cover it.
The program that I used suggested Endurance and then when I read through and looked at it, it seemed like it had options that I thought were some of the best. Their rep was knowledgeable. She was a young lady. I'd give her a 10 in terms of explaining the warranty. When the booklet came, it was a whole lot more detailed, but I didn't expect her to get into all of that on the phone. Endurance gave me what I wanted. They gave me a good price and the bumper-to-bumper warranty that I needed. I got a high-end luxury car and repairs can be very costly. So to me, no way I can even have this car without Endurance Warranty.
Endurance offers the lowest payment and certain wear and tear items, like they cover brake pads up to $180 one time, and they also cover up to $50 on every oil change for three times a year, and wiper blades. However, I'm still waiting on an email for the contract that I specifically signed. The tech said he could send me a preview of one to look at, and it wouldn't be too much off of what I was getting in. And it would be emailed to me within a week. Other than that, the purchasing part has been okay.
The reps answered a lot of questions for me and I had a good experience. The coverage was explained well where I could understand it and from what I have read in my contract, I was satisfied with it. The coverage would be very valuable because if you go somewhere and you broke down on the road, it would be hard to get somebody to come pick you up or come tow the car. If I'm on the road, all I will do is call the administrator and they will take care of the rest. So, it sounded simple to me. The process to get the warranty is easy and you always need insurance. A lot of people can’t afford it but Endurance have more than one kind of insurance. I would recommend it.
Everything went good. The rep asked me what I wanted and I answered them. I didn't want all the electrical, just the drive train and the engine. He gave me a price breakdown on it, but we didn't go over what was covered or any of the other stuff. I didn't get that until after I got the contract emailed to me so I could go over everything. That's 26 pages. I got 30 days to go over everything first, and then I'll decide then. I haven't paid it all yet, but right now, it looks like I'll take it.
The representative I spoke with initially went through everything with me. All the questions I had, she put me on hold and got the answers for me. We were on the phone for about 35 minutes and it was a very productive call. I just told her that I was gonna do my due diligence first. I was waiting on a couple more calls to come in. I also said that I would give her a callback the next day, or she could give me one.
I went and got the vehicle the next day. Then when she called, I was in the middle of negotiating so I didn't have the time. I wanted her to just give me a callback, but she couldn’t, so she gave me some information for her. When I put the information in, it still just brought me to a random person. That person was a little short-patient with me when I spoke to him. Then it was not a great experience with the person that I ended up closing my contract with. I knew all the perks of the warranty and I started to hang up and call back, but I just went ahead and completed the warranty contract with him so I’d have it done and wouldn’t have to call back. The downer for me was that I was not able to contact who I spoke with initially.
I am really disgusted with Endurance and I cancelled with them. I want it, but they were not professional. The first thing that happened was my car didn't go through. So, a young lady said she would call me back at 4:00. At 4:30, I started calling them so that I could give them the rest of the payment because they said they only got $20 of it. I never got her. I finally got another guy who wanted to rush through things because it was close to closing time. After I thought about it, I said, "Well, I kept looking at my emails, I never received anything telling me what I was paying for or how much I was paying for it."
The guy gave me all these figures, and I wrote them down, but I have not received anything in an email telling me what I bought, the period of time that was good, or the mileage that it applied to. There was nothing to depict that I made a transaction with him. There's something wrong with that. He gave me the top of the line quotes as well. I figured what he would have done was give me the quote on all of the packages, but to this day, I can't tell what the other packages are and what the quote is on. He didn't explain the product well because I went back on the Endurance website and found out that I was buying the elite package.
When I said I wanted the elite package, the guy told me that my note was going to go up every month. When I talked to somebody else, they told me that wasn't supposed to happen, that all new contracts in June were supposed to include that package for the customers. The guy never mentioned that. If that's the case, why was he telling me that there's an increase? I don't trust him because I'm afraid that, in some way, he might have hiked up the price so that his commission is bigger. I called back the next day and told him to cancel.
This guy went to telling me about, "I'm gonna go find a better product," and he was just nasty about it, and then the phone went silent. I was very dissatisfied. It's too bad because it's a great product, but I didn't get the right treatment trying to sign up. I also wonder if the man processed my cancellation. I looked in there today and there's an email that's addressed to somebody else that's not even me, telling me that they're sorry for my cancellation.
Signing up was relatively easy. Once I got the VIN number, Endurance was helpful and I got signed up really quick. They emailed me over my card and contract packet. I have no qualms thus far. I got the 125,000 miles package and there’s 24-hour roadside assistance included. The package sounded really well. The only thing that worries me about it is if it's gonna cause an issue if I do have to file a claim down the road. I did kinda do some research online and Endurance does have a C+ with the Better Business Bureau. But other than that, all the reviews seemed to be good.
Endurance gave the policy to me $2 less than CarShield did but Endurance gave me a lot more. They gave me 25 miles tow, no charge. They also gave me rates, one time, but the contract is for three years. You have a five-year contract on three years of paying. However, I had to slow the rep down a little bit. He was trying to push, push, push in trying to sign me up. If I'm gonna buy something from you, then let me buy it. You don't need to convince me about it. I know what it's about.
I sold the car and I was thinking of canceling the policy and see if Endurance would give me back my money. But I don't know if they would give me a hard time if I cancel it now. I just want to switch the coverage to the person that bought the. I paid the 200 and something dollars for the initial coverage and I want to make sure Endurance honors her with the same thing they gave me.
I was impressed. Endurance has really great salesmen. The woman I spoke with was very helpful. I had confidence in what she was saying, even though I know it's salesmanship. It was a pleasant thing to deal with her. It's more expensive than what I had before. But in terms of the people and her process, that was very reasonable.
To really understand coverage with your particular car is very difficult to do. It's almost impossible because owners don't really know the parts. We have no idea what they’re talking about. So, it's really hard until we make a claim. We don't really know what they cover, what they don't. But fortunately, when I was talking to the rep and the service department, they both said, “I'll give you the part, the evaporator.” The rep was very straightforward that was covered. So, that made it easier to move forward.
I signed up with Endurance and they told me that I was going to get a contract. But I never got that contract and I only got it when I went back and asked for it. After I read it and seeing that there were so many loopholes in it, what they covered, what they didn't cover, and how they covered it, I was done with them. I called them back and told them I want my money back. They got to send me a check because I lost the card I gave them and I had to cancel that card.
I got led a whole different bill of goods when I signed up and the contract that I got wasn't what I signed up for. There’s just too much craziness going in the contract and I could read between the lines. It’d be a lot better for me to go ahead and save my $3,500 and put it towards repairs of the car. If I went with continued with them, I'd have to pay them $3,500, then I got to pay them $100 for everything else. Plus, I can see right now that I'm going to be buying a lot of parts that I was told were going to be covered.
The first time I attempted to get a quote, I found the questions from the offering broker of the warranty too intrusive and deeply personal about my economic situation. "Are you a homeowner? Do you own your home?", da, da, da, "What's your age?" And I thought, "I'm just building a massive problem later of more solicitation calls." So, I just hung up on the person after. I was barely halfway through their screwy qualification process. I went online and did a search on the car for average pricing. And then, Ford started calling me back because of all the participants in this extended warranty business had done business with them.
I had always done all the service. It was my second Ford vehicle, the same type, and I thought, "Okay, I'll get a quote from Ford. My life won't get any worse." But Ford gave me a quote, and I felt that it was too expensive. It was over $1,000 a year for the car and there were limitations, but they were going to extend the warranty out quite a bit. Some time past, mileage on my vehicle got up well over 60,000 to like 64,000. And I was doing some other inquiries online and I saw the ConsumerAffairs solicitation about auto warranties and I felt a sense of comfort about ConsumerAffairs being a relatively objective assessor of what is being offered. So, I put in the information about myself to try to get a quote and I listened to the pitches that came at me electronically. ConsumerAffairs gave me a number, I selected one and it just happened to be Endurance.
The thing that I liked about them was they're not a brokered service, that you were talking to a person who worked at Endurance Auto Warranty who writes the expense check. They're not just taking a cut of finding a victim. It wasn't a heavy pitch sale. Every question I asked was well-answered. And even then, I just took the number of the person I spoke to and I said, "I'll make a decision this weekend." At the same time, that was coincident with me speaking with Ford, and Ford almost harassed me. "What are you going to do? What are you going to do? Your mileage is going up."
Ford structured an environment where they find hardcore driven sales people that just annoy you. So, I lost my sense of endurance to tolerate the Ford thing. By the third time the guy asked me, "What are you going to do?", I said, "I'm going to drive the car until it breaks and take the risk and pay for the repair myself because you're playing a game with effective insurance here and you're making money." Am I just willing to stand at the roulette table and think, "Oh, the transmission will make it to 70,000."
What these people who are selling this stuff don't understand is that you have three other people that you know with the product and they're on their 120,000th mile and they haven't had a problem. And you've done regular maintenance. I'm an engineer and I've done regular catalog maintenance all the way along and I don't have any really horrible disturbing problems with the vehicle. And it's completely paid off now for like three years. Do I want to suddenly pay more and more and more? And every year, you pass every few more miles that go on the car. When I was talking to Endurance, the person told me the quote they gave me would be the quote that would hold until the car clicked over to 70,000 miles. So, I was sitting there thinking, "These calls are never going to stop. I can probably shop this for a little longer. Risk at driving a little longer, and then make a decision at 68,000 or 69,000 miles."
I became more keenly aware of what the shortages meant for the retail experience of buying, and that used car prices were increasing for the first time in 28 years. Statistically, they never have. I have an extremely low mile, good quality vehicle, well taken care of. It's 2021 and I'm driving around in a 2013 Ford Flex. The Ford Flex's design hasn't changed. It's an acquired taste. It's not all sexy, but I accepted it. I traded in an Audi Q7 for the Ford Flex and the Ford Flex was as good of a vehicle in 2010 when I bought my first one, and it was 40% less than the equivalent purchasing of the Q7, a new 2010. I was so happy with the 2010 Ford Flex, I bought another one in 2013, I leased it. And then, at the end of that lease, I bought it out because I would have given back cars to dealerships with a total of over 30,000 miles unused mileage. So, when I bought the car out. I was happy with it.
Now, I'm probably driving around in the state of Pennsylvania with the only Ford Flex with 64,000 miles on it. I had it built to the specification that I wanted. It's loaded. But it has no sunroof. I don't like sunroofs. I like the extra headroom of no sunroof and I like the fact that the sunroof weighs in terms of all of its mechanicals and everything. It adds 100 pounds of weight to the very top of the car. It changes the center of gravity and handling of the car and things like that. For the amount of time I'm going to use it, I'm not going to pay 1,500 bucks to open it three times a year. I get to this point, and Endurance called me back and said, "Because you're of your age, the car's owned, we can sweeten the warranty a little bit."
And then, I told Endurance all the different comparable numbers that I've heard in the market for the additional amounts of mileage you can drive and how much per month, how much per year you pay for these things. Generally, for four years of additional coverage, you pay for it in 24 months, and everybody's playing the numbers and statistics and gain here. If you get the whole thing paid off, then you don't have to pay for 24 more months, but you're still covered. According to the terms of the warranty, you can adjust the amount of your cost if you change it from a four-year plan to a three-year plan or even a two-year plan. So, you can modulate how much you want to spend, then you discover it's transferable to a new owner as long as they re-up the program. That increases the value of it.
And right now, we're at this one time in third year experience of used cars being worth more every month than they have been in the last 30 years, and it's just because you can't buy the new car you want at the dealership. And your used car doesn't represent any problem to you in its function. Why endure the additional economic burden right now? Just keep driving your car.
So, I reached the point where, economically, I found that I could get a warranty that would be good to take me to 100,000 miles for about 120 bucks a month. And I thought, "I'll probably drive this car for six more months until the shortage of new car availabilities is addressed in the market." I can actually place the order for the vehicle that I want and have it speced because it's never going to be on the lot. It's always gizmoed out more than I want it in the last 10% of all the options that you buy on the car, the things that go wrong or haven't been adequately tested because they're unproven in terms of true durability. So, I rationalized I'll pay 120 a month for at least six months until I get through that time and I'm covered for any big failure. If I just decide spontaneously to sell the car, I can sell it and transfer it with the warranty, which is, in today's market where used cars are going up, it enhances the value of the car I'm selling.
The reps seemed the more rational of people that I met in the marketplace. And there are mean jokes about auto warranties right now on the internet. There's a famous meme I've seen where it's actually one man standing in a men's room against a bank of 30 urinals. And another man walks into the men's room. Now, there are 30 urinals and the man walks all the way to this urinal adjacent to the man that's already occupied. And then you see his head turning and he says, "I'd like to talk to you about a new automobile warranty." The parody in the pictures. In no men's restroom would another guy walk all the way down and stand right at the urinal next to you when you have 30 urinals to choose from. But the joke is the first thing that comes out of the guy's mouth is something about an automobile warranty. That's why he took the extra steps. It's a perfect parable for what's going on in the marketplace today.
All these companies that are selling modeled their selling protocol to the C student in your class. Professional salespeople that are involved, it's a numbers game. They just got to get you to yes, they just got to get your credit card number and get you through their mill. So, their pitch is designed for a C student. They never anticipate an informed customer would ever arrive at their door. The thing that Endurance could do better is figure out quickly through a series of qualifying questions when they're talking with the customer, where does the customer sit on the intelligence bell curve? Are they smarter than the average cat or are they just another entrapment mechanism that we have to use all of our sales pitches and all of our special adjectives that, "This is the super, prestige," dah, dah, dah.
When I'm talking to someone, I understand what I want. I actually had to draw it out of them. "Oh, so I could do this for over two years, not three? Oh, okay. And I could do it to a monthly payment and I could do it to this." I asked more questions than the guy could answer, but it's necessary in order to get him to tell me what I want to know because the middle of the road, the consumer is not going to call and understand what they want and what they need and where the fulcrum should be to make the decision.
We talked to one guy at Endurance who told us one thing and we made a payment. Then once we called back, we got two conflicting stories. So, my initial experience was not good. I was being duped a little. I’m still waiting on my contract to be sent to me so I can see exactly what I was paying for.
I've had CarShield for the last three years on my vehicles. I did a little bit of research and I thought that Endurance would be better for my fit on this particular car that I have right now. When I went ahead and plunged in, I was told by CarShield, “We don't like to down any other company, but Endurance has not given you the whole feedback and wait till you see the contract.” I called Endurance back and they said, “The contract’s coming to you.” I'm skeptical at the moment because this is my first full month of going through the process. Every day I go to the mail thinking, “Today I'm going to have my contract from Endurance.” But I don't have it yet.
They already took my money, but they said that when it comes down to if I ever needed something taken care of, they're only going to take care of half of the bill and not the other half. I reached out to some other people online, and they said, “That didn't happen to me.” Or, “They completely denied my claim.” They told me on the phone, though, that's not true. If my car ever becomes less than the book value of the vehicle, they will deny a claim. But other than that, all I'm responsible for is the transmission and engine, electrical system, and air conditioning, whatever was to go out would be a $100 deductible, and they assured me of that. So I said, “Okay. Let's go ahead and let's follow through.”
My son referred me to Endurance. He has it and he thinks they’re a very good insurance warranty. Endurance sent me the contract book and told me what I'm eligible for. They went over the payment plans as well. However, they needed the exact mileage and I didn't have it. I gave them 49,000 as the mileage in the beginning and the quoted amount was 239. They took 100 that week and the rest was taken out later. When I gave them the correct mileage, which was 48,293, they texted me with the new contract stating that it was 219. I overpaid them $20. I didn’t agree with that, but I didn't bother to call in and tell them.
Everything went smoothly and there were no problems dealing with the customer service at Endurance. I’m satisfied but I need a copy of the contract because I don’t have it. They said they were going to email to me. I’ve been looking and I don't see it.
I read my stuff thoroughly and I passed it on to my service writer at my dealership that serviced my Dodge Charger. She found a couple of things in there that I did not realize and called my attention to. It wasn't disclosed to me when I purchased the Endurance warranty that I had to get an oil change before my first 1,000 miles or the first six months. I could have run over my 1,000 miles and not done that because I just got an oil change before I bought the warranty. Fortunately, that engine only has about 5,000 miles on it because it was just replaced last year. I went ahead and got another one so I would comply with the contract. I just wish there was full disclosure to the potential customer as far as the break in service. Other than that, I was explained pretty much everything from the get-go.
I read the reviews and thought Endurance might be a company I might go with. I told them that the car might have 121,000 miles because I was getting it from my granddaughter. The rep didn't say anything about having a different premium if it's more than or lower than that number of miles. After answering questions and I was getting ready to pay, the rep said he would turn me over for confirmation. When I get over to confirmation, I gave them the exact miles. I was told I was to be in a different category. That sounded strange that I said 121,176 and it was gonna be a higher premium. The contract will now be the value of the car but will be something else lower. It's $10,000 or the Blue Book value, which they were throwing on me at that point. How are could they take a credit card payment on something they quoted me then tell me afterward, “No, that's not right”?
I could understand if they would have changed the price before I gave them the credit card. I did not like that mid-cycle change when the transactions were going on. I thought it was a done deal because I had already given them my credit card. Also, I've yet to receive the policy and I'm waiting for it. It was supposed to take 7 to 10 days. That was on the 26th of May. I wanna review the policy to see if I’m even gonna stay with Endurance. I'm supposed to have a 30-day review period with a full refund if I am not satisfied.
They were good when I was signing up but they could have a little more in-depth explanation as to what was fully included. I thought I had 30 days and 500 miles and when I got the contract, it said 1,000 miles.
The rep was knowledgeable and gave me all the information I need. She did a good job. In about seven minutes of her explaining what was going on, I signed up with them and it was done. It was extremely simple. But I cancelled the contract last week. It was sometime before the billing cycle was over. But I'm still getting billed, which doesn't make any sense.
I had a good experience. I got the warranty document itself. I downloaded it on my phone so I can share it with my Kia dealer. Everything that they represented came true. It's all set up and ready to use eventually. I could make monthly payments with Endurance, which was attractive to me. I didn't have to pay $4,000 out of the bank and spend it all at once. The monthly payments are convenient, and it was a better policy with more coverage in terms of miles and years.
Verbally, they laid out the claims process very well. It was consistent with what I read. A young lady walked me through it, and then indicated that I could look at the document itself on the Endurance website. I went right through it and it was everything she stated. So it created a level of competence that I wouldn't get with other warranty companies. Also, Endurance pays the shop labor rate. Unlike other warranty policies that only pay a certain amount per hour, and you're on the up for the rest.
Endurance had some pretty good reviews, and the best is they had some additional coverages that some of the other extended warranties didn't. They paid for the maintenance. And this year, if the car breaks down on a trip, they would pay for your hotel and rental car. It also has the locked out roadside assistance and paid for the oil changes. It's a pretty good warranty, so that's why I went with them. I was impressed by how much they covered. The price was about 4000. That's pretty high, but when you're thinking about all this stuff it could cover if it breaks, it would pay for itself. So, I was okay with paying 100 a month for that just to have a peace of mind. Their rep explained everything. There's a lot of information to take in at once, but so far, I'm happy with it. I'm in the process of going out and trying to get all the maintenance done because if I don't keep up with the maintenance, they won't pay for a breakdown. That was written on the contract.
The representative helped me out with all the answers that I needed and was pretty much straightforward with what I wanted, not just telling me this and that, and I was going to get this, and what. I filed a claim but I wasn't able to complete it because there was a default on my end. I gave the trip mileage instead of the actual odometer reading and it was a discrepancy with what they did. They just rewrote the contract for me so I wouldn't lose out on anything to where I could still keep the same policy under the same contract. Overall, Endurance is a great thing because I can roll it to any vehicle of my choice. Just in case I wanted to help somebody who had difficulty with his vehicle, I can lend a hand and use my policy to him.
Purchasing was easy and convenient. They worked with me to get me with the right plan that I wanted for the next five years. There were a lot of extras with it that they were doing at that time, like the maintenance contract and the one year extra, some kind of insurance. But, the insurance is something you don't need unless you need it. If you don't ever use it, it's just something you pay for. I've only used it once when I had my oil change and it went fine.
We pay for this warranty about six years ago. Within the past three years we’ve had timing belt, water pump, exhaust manifold cracked. Under their contract it clearly states these parts are covered but when you call to have parts repaired they deny and do not pay anything. The dealer has called and argued with these people. We have called and argue with these people and they still refuse to pay for anything. They are a rip off. They take your money and run.
Because of the mileage I have, others wouldn't cover more than 5,000 or 10,000 miles. But Endurance had the plan that worked best for the age of my car and the mileage I needed. They covered 100,000 miles on the car. They were helpful in working me through the plan. I need to read through the contract more because there are a lot of caveats to it. But with the plan I have, they offer some perks like free oil changes. And if I get stuck on the road or I need to rent a car, a lot of that is covered. The policy is for five years and the upfront is three years where I'm paying for, and then I've already paid for the policy the last two years.
I liked Endurance because they'll help you maintain the brakes. They'll do oil change and some other little maintenance things. It's a smart investment. They might not have to get you an engine or a transmission down the line if they help change that oil and help maintain it. Even though they are a little higher, I understand because they help you with the maintenance. I also liked them because they are a first-party company. That was the main reason I picked them. They make the decision right then and there. They don't have to call anybody above them. With third-party companies, you have to go through somebody else then they call that person and they could say no. I like the way the contract with Endurance spells out everything so you know exactly what you’re getting. Overall, the company itself is good. The reps answer every time I call and are polite. There was one rep that I had a little friction with but I don’t hold that too much against her. She was tolerable.
I looked up on the internet who was the best and Endurance came up the best. I got the contract with them and the rep I dealt with was very professional.
Endurance is gonna provide excellent warranty coverage and superior support. The initial conversation with their rep was fine. But since then, I've been dissatisfied with my experience. They are asking me to do the work to find reconciliation on the mileage on my vehicle. The technicality they're talking about for me to get my car fixed, in terms of what they're showing in their system versus the odometer mileage, seemed like a lot of hoops for me to jump through. I told them I can find proof. My car still isn't working and I need it to get repaired.
We thought Endurance had a better warranty so we did it but we canceled it right after we got it. We didn't understand the coverage till we got the contract in the mail. We read it and didn't like it. We did contact them and tell them why we did not want it. The rep said that he explained that over the telephone to us. But they talk so fast and you don't really look at it until you actually read it.
Endurance sounded pretty good. Their customer service was nice and they told me I wouldn't get coverage on certain things. As reviewing my contract, it's not covered but it's not not covered. The rep said that there was a tire warranty. I could get my tires replaced at the dealer. But that's not the case as I reviewed my contract.
I wanted to make sure the electronics and the major things would be covered and this program had that. Also, Endurance has a good reputation. So, I figured I'd go with them. When I purchased the warranty, they gave me the information that I needed. The follow-up didn't seem to be that great, though. I expected to get my email with my information, but it never came. Luckily, I was still able to log in and see my account information and contract so it all worked out at the end.
I work from home and as soon as I hit the button, there came the phone call. So I missed that phone call. But then I followed up by calling the number from the email. I kept getting phone calls and phone calls and that got annoying, after I signed up. But somebody got the memo the next day. So it was fine. It would be helpful if they worked on the system just to make sure that once a person has signed up, they don't need to keep calling them to get them to sign up. But dealing with everybody was fine. And I understand that there are steps that they have to do and that's one of them, to follow up with people. But the follow-up went overboard, especially after I signed up.
I went to ConsumerAffairs to find the top company. I thought Endurance was top-rated. But my husband and I talked it over last night and we still don't want the program. We told the rep to cancel it because we're within that 30-day review. But everybody was courteous, well-informed, and helpful with us getting it and trying to get us to keep it. The purchasing process was awesome. But we just don't want it even though the young lady I spoke to yesterday said she would give us $1,000 off of because of whatever.
A lot of stuff was left out that the contract does not cover. It's deceptive to me. Although everybody did a great job. And they kept telling me, "Read the contract when you get it, then you'll know." But I read it from front to back and I'm not satisfied with what it covered. There are a lot of things that should have been mentioned up front that weren't in the contract. There was no way until I said yes that I could read it. They would just bait you with saying, "We got this. We're giving you this. We're giving you that." And then when you get the contract, if you don't read it when you get it, you would find out you don't have what you thought you had. They can trap you.
It's very expensive to replace anything on the kind of car I drive, so I got a really high plan coverage. The rep was very friendly, super helpful, and explained everything. He also did what he said he was going to do, which was emailing as well as mailing out to me the contract and the coverage of the vehicle. That was the first time I've ever had that happen with a warranty company. I was quite surprised I saw it.
Endurance was a little on the expensive side but it was okay. They pretty much explained everything to me and asked me if I wanted to sign up, and I agreed to it so far. The only thing I didn't like was they were supposed to send me the contract but I didn't get it for some reason. They said they emailed it to me, but I didn’t get the email. I had to call back today to get the contract sent to me.
The lady from Endurance that helped me was very helpful. She explained the whole thing to me. She said there are certain things that it doesn't cover. I said, “I understand.” The maintenance and the normal wear and tear is not covered. She was well-advised of what she was telling me. Then when I got the contract and I was reading over, everything she informed me about is in that contract.
Some companies wouldn't even touch me because I had over 100,000 miles on my vehicle. That to me is a little bit crazy if you're wanting an extended warranty. All warranties cover just about the same thing. You can buy options with Endurance. You can buy the seal package and other packages where a lot of the other ones don't offer. It's an extra cost with Endurance, which is not a problem. They have centers that I can go to and I can go to any authorized mechanic. Get a repair approved first, and then they'll take care of it, where a lot of the other warranties won't even do that. There are certain facilities you have to go to, and I don't like it. I like to go to my mechanic that’s been working on my vehicle since I bought it.
I understand the Endurance contract and the initial 30 days. But that's everybody. Some of them is 90. But with Endurance, you can cancel anytime you want to for a fee where some of the other warranties, you're locked into a three-year warranty. I pay for three years for Endurance, but I get five years. That's another good thing that a lot of people don't understand. When they look at warranties, it's a three-year plans. Three years, it's over with. That’s even with Fords. You pay for three years, and three years and one day, you're not covered. With Endurance, I pay for three years and I have five years of coverage. I have two free years of coverage. Five years is good for any vehicle. It's gonna cost me about $3,900, which is nothing compared to some of the major things that could go wrong with vehicles that's not maintained.
Endurance was the one that was recommended highly on the website. Also, I gave a call to my BMW dealer nearby where I took the car to get the maintenance and I wanted to know if they have had experiences with them, and their reference was good. The dealership spoke highly of them. They said they take Endurance and they're good.
When I had signed up, I was dealing with two people. The first one was really extremely pushy. I was dealing with my son being hospitalized, and she was still trying to make me pay while I'm dealing with a family critical emergency. It was like, "You don't understand. You need to make your decision now or you're not gonna get this or I cannot assure you that by tomorrow the price will be the same." So, I said, "Listen, I'll call. And if that's not the price that I have been quoted, I just don't get it." Then, I told her she would have wanted to call me the next day. She took my number and she didn't call me.
I called Endurance myself and a gentleman answered and I explained what had happened before and he kept the pricing and the discounts. The first representative really gave me a very weird vibe so much. She was so desperate to sell it to me that I started having doubts about it. I also wanted to see how the contract would look. I was like, "Is there a way that I could see a contract so I can read through it? How does it work?" I just told her at that moment, "Listen, I'm dealing with a really bad situation right now. I can't." So, I just hang up. I waited like three days till things calmed down, and I called the dealership. They gave me the thumbs up in the sense of it's a good option.
I was interested in a warranty service and Endurance came up fairly highly rated. I called them, we talked, and I agreed to their terms. Their guy took all my information. He was pleasant but simply didn't follow through. It was about a month when the second person called me. She was very helpful and pleasant to work with on the phone. It was one of the reasons I agreed to go ahead and purchase the service. It's been about six weeks since I initially made contact. I have been billed but I have not received any kind of membership packet so I'm not pleased. Endurance's follow-through sucks. I will try and contact them and see what's going on.
I am cancellation both contracts - The goal of Endurance is not to help but to find ways to get out of paying for auto work. One of my vehicle's 2012 Nissan Sentra - they denied the auto repair shop for on a repair issue. The mechanic said the adjuster asked a series of questions which they really couldn't answer in the affirmative. It had to do with windshield's wiper motor failing and whether there was corrosion or rust found inside the motor or area where the motor resides. The mechanic could not affirm but there was no way to ensure that a car would not have wear and tear after several years. So they denied the claim for $500. Right after I paid in $4,000 on both contracts between the vehicles - and having never filed a claim on either contract.
So I plan to warn potential customers unless you know your car inside and out do not sign up with Endurance. Normal wear and tear on a car could mean a variety of things but buyer beware Endurance will do anything to deny your claim. This was a waste of money. I could have started a savings account and $4000 later had the funds to pay for my own potential repairs. Never again! Endurance is in it for the profit and not to help.
I was with CarShield and whenever I was going to file a claim, nobody wanted to deal with them. I had to cover the expense myself. I went to Endurance and everything went well signing up with them. They sent me a copy of the contract. The only difference is that CarShield was offered me unlimited mileage while Endurance is only giving me 100,000 miles. I wish it could have been a little more miles on that. But the cost is fair.
When I talked to Endurance, I was pleased with what they were saying and I was pleased with what they were offering, so I decided to take them. The only thing that I found out afterwards was I paid $20 for something and I found out when I couldn't download it on my phone. So, I called them back and sent me in the mail my contract and my card. That was when they told me that I had paid the $20 for whatever it was where I would be covered for two tires. They also told me that oil changes would be covered. They told me I had to pay $190 for the down payment, and then $9 a month, and that they will take it out of my account 4th every month. That's good for me as long as they stick to the 4th.
We purchased warranties for our vehicles. We paid hundreds months before anything went wrong. Both of the cars had issues the same month. Both problems were denied even though it was covered in the contract.
The lady I spoke to gave me all the information and what the policy was going to be like. From everything that I've seen and I read so far in the contract for the warranty, Endurance looks pretty good. I got the best plan that they had. I would rather be fully covered on everything than just have part of it.
They sold me on it and they told me all the bells and whistles. Then later, I looked at reviews and a lot of people said that you had to fight tooth and nail for a claim to get them to do anything. The way that the contract is written out, compared to what they're telling me, there are all these caveats. There are 20 pages of, "We'll pay for this only if this..." There's only a limited amount of things that are actually within each part that they actually cover. It seems like an overpriced thing. The sign-up with Endurance was good though. If they would have been more clear on what it exactly covers, it'd have been beneficial.
The most positive point of Endurance was the affordability as far as the payment plan and the deductible. Also, one of the biggest strong points was the service agreement. It's like a maintenance package that is pushed on the warranty. Not only is it very sensible that you want to prevent the damage to the vehicle by providing a maintenance agreement on it, it's a great peace of mind. It kind of offsets the expense of buying the warranty.
The original agent that I talked to was very informative and I was real happy. She kind of really guided me into making the decision to acquire Endurance when I did finalize the purchase. After I talked to her, she gave me her name and most of the contact information, but the two calls after that was with two different agents. They kind of gave me a little bit different information and they were not as reassuring. It seemed like they were a little bit careless about trying to please me and to fulfill my needs or my concerns. But the third agent kind of understood that I was comfortable with the first agent I talked to and somehow got me in contact with her. So she got back to me and that was where I closed the contract with Endurance. She said that she was really sorry that they told me something a little bit different. She requoted the policy, and on that fourth call, I felt like I did in the initial call. She was really well-informed of the policy and everything that they offer.
I have considered buying a second vehicle and I'm 99% sure I'm gonna buy another warranty package for this vehicle from Endurance because I'm so happy. We are so comfortable with it. It really gave me a peace of mind to even look for another used vehicle. The product that they have is awesome. The maintenance package that comes along with it is a peace of mind, and reassurance that they are not out there to just make the money off the warranty package. They really want to prevent the vehicle from breaking down, which is the number one point of anything.
I have never been upset with a company before. I understand companies are about making money but they should not be about ripping off clients. Not only have I been ripped off by Endurance I have received the worse overall service. I received more respect while deployed to Iraq than by this company from people who wanted to hurt me. Only person who has been consistent Peter ** who sold me the policy. And I guess the salesperson would be a the best of the company. I took my car in for an oil change and inspection before taking a road trip to see my brother who is deploying. Vehicle was dropped off on 4/8/2021. Claim was called in the 4/9/2021. Was told it would be 24 to 48 hours for someone to look at car. Someone showed up on 4/12/21 to do the inspection.
I called every day and so did shop and was told not yet. So I left on trip on 4/15/21 and had to rent a car because the shop had not received a claim approval which means I could not use the rental part of my contract. So fine. I paid out of pocket for rental with hopes an approval would be made while gone. I get back on Monday and still no approval. So shop is now threatening to remove my truck because it is costing them money every day truck is in their shop sitting on a lift and they cannot have any new cars come in which I completely understand.
So after calling on 4/20/21 and someone finally calling the person reviewing my claim that mind you according to her had not even been sent in for review. So again with no update to me, I call Endurance again and told my claim is denied because mind you a part on a 2013 Dodge Ram had rust on it. Not corrosion just rust on a part on a 8 year old truck that had 130,000 miles when they allowed me to get the policy. So I call the mechanic and he stated there was some minor rust on the outside but had absolutely nothing to do with the part going bad. It was just something that happens the same with wear and covered by warranty. He stated the person who came and looked at the truck said nothing about rust or corrosion when they did the inspection.
Mechanic also said he attempted to call back twice and was on hold for 45 minutes and then an hour and 10 minutes. So now I have been without a car for two weeks and a denied claim for rust being on a part of many that need to be fixed that have actually no impact on the cause of failure. This is why people cannot trust anything or anyone because it's not about making sure the client is cared for. It's about how can I get out of covering what this person is paying for. This is horrible service and I will do everything in my power to make sure people know how bad this company is.
I asked for some other company, but I got Endurance instead. At first, they said, "Yeah, you can have it for $115." I said, "That's expensive." They offered $74 right away and I thought, "That, I will take." They charged my credit card and then, a few days later, I found out that I needed to change the oil on my car and the part of the deal with Endurance was that they would pay for the change of oil and filter. When I went to my car dealer, I found out suddenly, as I spoke with them, that Endurance would pay, but only if I came back three days later and made a 1,000 mile trip. I said, "There was nothing spoken about that." They said that is their policy, to take it or not. I said, "Okay. You're playing games. Let's see what's going to happen three days later."
A week later, I came and I lied. I said to the dealer I had a trip to Tucson, Arizona and I needed to have the oil and filter changed. I said, "When you finish your work, try to call Endurance and see if they will pay for that." He said, "Okay, " so I came later on. I don't know if he called them about it or not, but before that I said myself, "They didn't tell me anything about this trip 1,000 miles and so on. I don't think that's a good company." So, I said to them, "I want to cancel the deal." Someone said, "Yes, you can cancel the deal." He sent me an email notice that says I had to go to notary public to fill out the paper about canceling the deal.
The notary public said, "Well, how do I know all this..." and so on. It was getting to be a headache, so I didn't send Endurance a letter. I couldn't fill out the paper to cancel, so I did nothing and put all this deal to sleep. I continue to live with that problem. I didn't like it. That is only my experience so far and it doesn't taste good. I was very angry and it's not good to do things when you are very angry. When I thought about writing a bad review for Endurance, I slept on it and a few days later, I said, "Thus far, the experience looks good." Still, I was displeased. They didn't tell me about those preconditions. They should have told me and then going to another office guy for cancellation is another thing. That's trouble at this time to need to put all those signatures. That was terrible. They almost deserve a 1.
I got the first used car I've purchased and without knowing the true history of it, I thought it was a good idea to add that protection. I went through a website. They got a bunch of different quotes. Endurance was the most responsive. They followed up the most. I compared the Endurance one with the dealership quote that I received, and Endurance seemed to be a better deal. The first few folks I spoke with were pretty open in answering questions. I wasn't as thrilled with the last person I spoke with though. He's kinda the closer. He evaded most of my questions. But I read through the contract and was comfortable enough that I wasn't getting ripped off. Everything else seems pretty good.
My sales representative was fine. But there was a little bit too much emphasis on the $250 shopping stuff. That was not a good deal. You can get better deals by just watching sales or even buying gift cards at Costco or Sam's Club. 10% off is not that big of a deal. That's what most of those $250 shopping spree things are. Endurance should have also indicated that the repairs need pre-authorization because you don't really get that until you start reading the contract and the information.
Overall, I didn't really have a whole lot of time to compare plans online before the representative called me trying to get me to buy into the warranty. But I appreciated his enthusiasm for me going ahead and signing me up. It was the end of the month and the special was only running until the end of March for the St. Patrick's Day Sale. He was afraid I would miss out on that and he really pushed that. He could have given me a little bit longer time to look at it and even if I missed out, he could have just offered to call me back in a few days. He was like a used car salesman trying to push me into buying it now, now, now. But part of that was because he was trying to save me a little bit of money with the special. the only thing was there was always gonna be another sale.
For payment, I needed to put a deposit down. I was looking at paying all that upfront but they didn't even really want to talk about that until after the 30-day trial period and then indicated that I could go ahead and pay it all off if I wanted to. As far as financing, I was told this much down and this much per month if I wanted to. They didn't really give me a total dollar amount until I asked for it. Even then, it was just an estimate and not an exact amount.
Endurance was the company that was most committed in terms of service, follow-up, and execution. They made things financially flexible and talked me through it all. Everything was good during the signup process.
The interactions I had with them were good. They explained everything. I like the way they talked to me. The price was good for the contract purchase. Everything goes along with it. I made the payment automatically deducted from my checking account, but I have to also check a lot of things sometimes. Other than that, it’s good.
I'm about to call Endurance at some point to cancel the service. There are a couple of things on our policy that I did not like or at least a couple of things that did not get taken care of when I had brought my car in, so I was like, there's no point in paying money every month and not everything is getting done. The level of professionalism was up there when they were trying to sell me a contract. But when I was trying to get in contact with them or at least find out some about my policy, or at least get in contact with somebody if my car's in the shop, that was a different story. I was on hold for about an hour trying to get somebody on the phone and still have not gotten anyone on the phone while my car was in the shop.
I was trying to figure out what was it that they don't cover exactly, what was it that they cover for the brakes, what was it that needs to get done on my brakes, because my brakes needed replacing or repairing, but the brake fluid or even the rear adjust brakes, like to adjust the rear brakes, they said they only go up to $140 at that. But none of that stuff got done at the shop regardless of that. They called in about that, but Endurance said, "No. We don't cover that." Then some other things happened, like for the serpentine belt that's connected to the alternator and that got messed up and needed replacing. That was also a maintenance thing regardless, but I needed to replace them because some fluid got leaked on it. I had to pay that out of my pocket. The only thing that they replaced was the water pump. I had to pay a lot of money out of my pocket so I'm not going to do that again.
I've gotten warranties before and in terms of calling up and making the down payment, it was pretty simple with Endurance. Typically, you can't get a warranty over a vehicle at 150,000, and both vehicles are at past 150. The fact that Endurance was able to cover the vehicle and that they were able to do more than just the engine and trains was a great thing. The rep was knowledgeable even to the point where he told me I could check a sample coverage on the website which was good. I was able to see what they deemed as electrical. Electrical is really broad but with the warranty, we should have everything. If it wasn't for ConsumerAffairs, I wouldn't have even considered. With so many scams going on, I'm very wary. But the fact that they recommended Endurance is one of the reasons why I took the call. So far, everything is good. Getting the policy in is the only thing I'm waiting on now.
I got sent a notice and was receiving a lot of phone calls about my warranty being up. So, I went online to hear other people's opinions of the different companies and their rating. I signed up with Endurance and it went very well. The only thing is I don't have anything to print out my card or the initial contract. So, all I've been able to do is go back to that email and research it. As far as the application process, they do a really good job with it. They explain it. They even gave me a little time there because at one point, I was confused. I had two different calls at the same time for the same thing. I ended up finding it was a third party, and they're both from the same company. One of the better things about the experience was I wasn't put on hold and someone did pick up. There was no waiting and the person that I talked to about the different contracts explained it perfectly. That' was why I signed up.
Endurance Auto Warranty had the best bang for the buck. They weren't the cheapest and they weren't the most expensive, but they fit in that sweet spot between the price and apparent services that they would provide. We called in about four times before we purchased the contract. The nice thing was that they recorded my number and my name so they always knew who we were and could follow up with it. Apparently, they take pretty good notes because they knew what they had said before.
I feel like Endurance gave me lots and lots of information. They also emailed me over a hard copy of everything that it does and does not cover with the whole contract agreement. I was able to read through that. They were good at getting back to me fairly quickly and answering my questions. The purchase process went really well.
Please read over the terms and conditions. Very carefully. Then read it again with a magnify glass. The company is running a borderline scam. I had it for a month and cancelled ‘cause I knew it wasn’t worth 2 cents. Now they won't leave me alone. Constant junk mail, spam email and robocalls.
I was searching on the internet for the top auto extended warranty companies, and Endurance was in the top three. The purchasing process wasn't hard. A couple of folks over there were rude in the beginning. But then, I found the right person to talk to, and then it became simple. But the thing is you have to get back to them if you want to know what's going on. They don't call back and let you know the status. That's something Endurance needs to work on. For example, I have already finished my one month of the requirement that when you buy an extended warranty, you have to wait for a month, and also, you have to drive your car about 1,000 miles. Nobody has called to tell me that, “Hey, your warranty is now effective. Everything is good to go.” I have to give them a call to confirm.
Some of their guys are edgy, and some of them are really polite and really trying to work with you. I had a mixed experience over there in terms of communication. But when I found the right person, they explained things well. I was able to get to their website and get to know what they were offering. They just need to improve communication with respect to when your warranty has matured and when it’s effective. I'm expecting some kind of a call from them because if I go to their website, it doesn't tell me anything. Other than that, I will definitely recommend this to my friends because they have a good offering in terms of extended warranty for the car.
DO NOT BUY ENDURANCE/Drive Protect! Nearly 2 months and no resolve. Email me if you are unhappy with the service you've received. This horror started January 14, 2021 and as of March 4, 2021 it remains unresolved. My car is still under repair. Beware they will try, and shift blame on the mechanic shop or the customer. They will perform needless forensics on your car and will give you the absolute minimum care. They are RUDE. This includes low level employees to managers. Being helpful is not a priority, The contract is not very customer friendly and you don't understand that until after you purchase. The sales and servicing department are very different and I had never heard of Drive Protect until I needed service.
I purchased from ENDURANCE and downloaded the app that is also called ENDURANCE so I did not understand that they do not service the contract, So basically after purchase ENDURANCE has nothing to do with the consumer and you must deal with DRIVE PROTECT. As a woman I am a believer in extended warranties and have been purchasing them for years for everything from my home to my treadmill. I researched and found ENDURANCE ADVANTAGE VEHICLE PROTECTION. I saw so many good reviews. Now I am finding that some of these reviews are fake. The easiest part about this warranty company is purchasing it. My Mini Cooper broke while on the way to the airport and I called the roadside assistance provided by the warranty and it was a fantastic experience. They dispatched a tow company quickly. The tow company waited until I was safe and charged my phone.
The next step in an awfully long process is getting the car diagnosed. Easy enough I thought. My mechanic ran a diagnosis. The car needs a new engine. ENDURANCE/DRIVE PROTECT says this is not a satisfactory answer, they need more details. He provides scope pictures and reports to me and the contact person (Rosie) that one cylinder is not firing at all and the other has low pressure. They then reply they need to know WHY this happened. My mechanic responds that the piston hit the cylinder probably because of the speed I was driving. They then said, "We still do not know WHY." They instructed the mechanic to get my permission to tear the motor down. He does and confirms his findings. They are still unsatisfied and ask him to take the head off the engine because they need more answers.
Now remember my approval is needed for each step because if they decide not to pay, I am responsible for all the additional labor and testing they require. Now we all know from day 3 the car needs an engine. At this point I am upset, and the mechanic is upset because my car is holding up his lift costing him money. So, with no choice I give my approval. Then they ask him to take the head apart because they need to know more and see more to answer WHY. I say ok again to my labor. Finally, the adjuster comes and the first thing he says is, "Why did you take the head off." Honestly, I think some of these issues were personality and ego issues from the DIRECT PROTECT office.
At last, after many calls and much back and forth they agree to replace the engine because they can NOW see the melted components more clearly. We already knew the low pressure and a hot running engine would have heat damage. So, they find an engine from a company and then tell my mechanic he must pay the $3000.00 to the company they picked for the engine they choose in order to complete the job. My mechanic is reasonably reluctant because of warranty issues and he does not know the company. Honestly, why would he after all the bad customer service and slow response. I then say, "Get the engine. I will pay for it." He calls the company, and the guy says, "Who do I bill? You or them...." He says, "We usually bill the insurance company." I was in disbelief.
Why would DRIVE PROTECT lie and say that the only way to get the engine was for us to pay GRASSY directly? At this point it is noticeably clear I’m not their favorite nor my mechanic. So finally, we get the engine, and we install it and the thermostat that came with the engine is not working properly. My mechanic calls Rosie and she says the policy does not cover the thermostat and that it is a customer pay item. Now they are asking me to pay for the thermostat that came with the engine that they made us purchase from the company they picked. So of course, the suggestion was, "You can send the engine back...." Are you kidding? Who has the time or the money for additional labor cost?"
Now let us get to the overall customer service. In short, they are very rude. The manager rudely asked me "do you have a degree in engineering and mechanics, or have you ever worked in a shop?" The process is long and complicated. Oh! And you cannot get a rental car until the car has been diagnosed which you pay for and they reimburse. The maximum allowed for rental car expense is $150.00. I'm including my email address because I'm looking for other unsatisfied customers. Let's prevent this from happening in other states. Lets safeguard other consumers. If we get enough people we can at least have them investigated. **
I considered Endurance at first and I got a guy who was super nice to me until he called me back. He said his name was David. I asked him to let me study the contract and for him to give me a call back. Then, I found out I could get a different warranty which I thought was good and was about $800 cheaper than Endurance. When I told him that, he went crazy. I talked to a different Endurance rep later and he said they don't have a David. Other than that, the reps were awful nice. After looking at the way the Better Business Bureau rated Endurance, I went with their company.
Robert, the sales rep of Endurance was very nice and kind. He explained everything in a perfect way. However, when I called Endurance to ask about something in the policy, the rep was rude. I asked her why on the policy, it says that they all have to be done every 3,500 miles. When I explained that the factory uses a motor oil 0W-20, that is fully synthetic, for 10,000 months, she said no because that kind of oil is extra. I also asked her about when I need to do the maintenance of the car, do a full inspection and air filter change, how much would have that cost. She said, "All that is in the contract. If you need a contract, I can mail it to you." She was not experienced in the customer service field.
I misunderstood when Endurance sold the policy to me that gaskets and seals were included. When I got the contract, I saw that they were not, which kind of surprised me. Also, they told me oil changes were covered but when I got the contract, it's only up to $50, which is only a third of what it cost me for an oil change on my car. But other than that, everything seemed to be pretty forward.
I went online and put in my information, then I was given the different providers that will fit what I need. When I set Endurance up, I wasn't able to read the contract or even the card. So, I just had the rep to email me a copy of the warranty and also a card.
This is a SCAM! ENDURANCE DOES NOT PAY ANY CLAIMS!!! Everything looks great, on paper. The pricing is reasonable. It’s easy to buy & sign up. The Coverage in the Contract is AMAZING! The only problem is ... they WILL NEVER PAY A CLAIM! Everything is great, until you File a Claim. Once you “attempt” to File a Claim, EVERYTHING CHANGES! It becomes a ridiculous circus of absurdity. They give you the runaround. They play “Whack-A-Mole” with which parts are covered and which are not. They give RIDICULOUS EXCUSES as to why your Claim is NOT approved. They keep CHANGING the Reason for Denial. They give HORRENDOUS CUSTOMER SERVICE. And they don’t care because it is their INTENTION to get you to just CANCEL YOUR POLICY!
They TRY TO GET YOU TO CANCEL!!! That’s why it’s a SCAM! You sign up. You make your Down Payment. You “auto-pay” your monthly payments every month. Then, as soon as you File a Claim, EVERYTHING CHANGES! They become entirely different people. They make RIDICULOUS Excuses. They give HORRENDOUS Customer Service. They hang up on you. They basically HARASS you about your own Policy until you get fed up and CANCEL YOUR POLICY! THAT’S THE SCAM! You cancel and they KEEP ALL THE MONEY YOU PAID!!! They take your money. They NEVER PAY A CLAIM and when YOU CANCEL, YOU LOSE ALL THE MONEY YOU INVESTED and YOU GET NOTHING OUT OF IT!
I purchased the Secure Plus Plan. I paid for MONTHS. My Power Steering went out. I took it to a Repair Shop. They said my Rack & Pinion and my Power Steering Pump needed to be replaced. BOTH are Covered Parts in my Policy. Endurance still DENIED the CLAIM! Endurance insisted that the Seals & Gaskets were the “Cause of Failure” and said that the Seals & Gaskets are NOT covered in my plan. Even though they never sent anyone out to INSPECT the car, themselves. When I pointed out to them that my policy states that Seals & Gaskets ARE covered “in conjunction with the repair or replacement of Covered Parts” and since the Rack & Pinion and Power Steering Pump ARE Covered Parts, the Seals & Gaskets are covered when those parts are replaced. I even emailed them a copy of my policy with the stated text highlighted.
Then, they switched and said that the mechanic’s explanation of the “Cause of Failure” was insufficient. And, that I should take it to another shop. So, that’s exactly what I did. I took it to PEP BOYS. Pep Boys also said that my Rack & Pinion and my Power Steering Pump needed to be replaced. They even offered to do it for HALF THE PRICE of the previous shop. ENDURANCE STILL DENIED THE CLAIM!!! They actually said that it was denied the 2nd time because now, this was a “PRE-EXISTING CONDITION” because I continued to drive the car after it needed to be repaired. And that since they offer Free Towing, I should have had it TOWED to the 2nd Shop.1) The only reason I continued to drive the car was because they Denied my Claim when I took it to the 1st shop.
2) Nowhere in the Contract does it state that the car can not be “driven” while it needs repairs. I asked them where in the Contract does it state that the vehicle can’t be driven while it requires repairs, they couldn’t tell me. BECAUSE IT DOESN’T STATE THAT. And,
3) Driving a car doesn’t always have an effect on the condition of the parts that need to be repaired or replaced. If my Power Window Motor is out, driving the car doesn’t affect it, at all.
After the 2nd Denial to Pre-Authorize the replacement of “COVERED PARTS”, for NO LEGITIMATE reason, I asked them what was the PROCESS FOR APPEAL? Get this, ENDURANCE DOES NOT HAVE AN APPEALS PROCESS! The agent said it right over the phone, “There is no Appeals Process”. There is not even a way to DISPUTE or even DOCUMENT that you DISPUTE their DECISION!!! They’re DECISIONS ARE FINAL! THEY’RE JUST KEEPING YOUR MONEY!!! The Representative actually told me, “if you’re expecting another outcome, don’t. Because there won’t be one”. PLEASE! HEED MY WARNING! DO NOT BUY AN ENDURANCE WARRANTY! YOU WILL REGRET IT! WORST MISTAKE EVER!!!
I'm good with Endurance. Overall, the way it's supposed to be is that I've got pretty much everything from bumper-to-bumper on the truck - except for stuff that's preventive maintenance. They also gave me something with oil changes, one or two per year. Also, the contract is really easy to go through. It's like a book on my computer and I can click side-to-side and it turns the page. I've got everything here, all the way. It's pretty cool. But it would have been nice to have a call back after I went ahead and signed the contract if I read through it and if there were any questions that I had.
It was great with the rep when I was signing up with Endurance. She was wonderful and the application process was easy. I like the contract that they have and I feel that it’s better than CarShield.
I questioned the billing on my contract a few days after receiving a letter from Endurance stating my monthly charge would rise. I had paid the new charge, and the next day noticed I had just also had an automatic withdrawal for the month's premium. I phoned customer service and had a good reception from an agent who referred me to an account manager. I explained my situation, which he understood as a mistake, and in a few minutes of searching and explaining, he told me that the error is in process of being corrected. I can expect my checking account to show a refund of the mistaken premium in about a week. I thanked him and we wished each other a good day. I am pleased with the friendly, helpful manner of both people with whom I spoke.
In terms of interactions with Endurance, everything was fine. It was professional. Also, the guy was friendly.
I talked to an Endurance salesperson and he was very informative. Before I went with them I had Guardian and with them, I didn't have the little card that has the numbers on it that goes in my wallet. I have that card with Endurance. One thing that needs to be done on their membership card and contract though is that they need to tell me what level I am. I'm preferred, which is top of the line but it doesn't say that on my contract and on my card. Other than that, the contract reads pretty well. Endurance pays for an oil change and almost routine-type maintenance.
I haven't gotten any paperwork from them to see what I'm covered. It's been about three weeks. I'm about to call them up and cancel because it shouldn't take that long to get a contract out.
I signed up with Endurance and I got my contract today. I went on the computer and found the $500 rewards thing that they have. I was not impressed. Originally, I told the guys, "I can't use what you're telling me it'll provide. All I can use it for is groceries. Can I use it for that?" The rep said yes. I said, "How would I do that?" He said, "You'll get a card." What I thought he meant was that there would be $250 on the card and that would cover my expense for signing up with them.
I thought, "It's time to cover the car, so let's do that." However, I called and I said, "I don't like this. I can't use what you've sent. You misrepresented this card that I was going to get." I explained why and the lady I talked with said, "We can make an adjustment there. We can make this easier on you and we can send you, after you've decided to stay with us and made your first month's payment, a debit card with $150 on it for you to use." I said, "That makes it short right now, but I guess we can do that." I haven't decided whether to take them up on it or not. I'm upset because I feel that it was misrepresented and I wonder how many other things will be misrepresented.
The representatives from Endurance seem to be very professional, very good, and nice people. They did pretty well on offering their promotions and personalized payments. Right now, I'm reviewing the contract and I have a couple of questions for the rep, so I have to call back and I'm sure he'll be very helpful.
Endurance caught my eye as far as being affordable and yet still getting done what I needed done in case of an emergency or if I did need repairs, without breaking the bank. The reps were nice and very informative. I wasn't sure if I had received the copy of the contract or not. But they had mailed it to me. Their customer service and the support techs are good with it. My overall experience with Endurance is good and I have no complaints. I haven't had a problem with the representatives or customer service or tech support.
I started out with my older Cadillac that my dad bequeathed to me, and I bought Endurance. We had a few little problems with the car and Endurance was there for us all the time in order to get the vehicle repaired at the dealership. This one that we have now is a 2014 and the warranty is up on it. I bought Endurance again since I've had no problems with them. Everything has worked fine and the $100 deductible is not much. When I go in at the dealership, I go to the service manager and present to him the Endurance contract. He'd say, “Let me make a quick phone call.” He'd come back and say, “Everything's all set. I'll order the part. It'll be in tomorrow afternoon, and we'll put it in.” When the warranty on my truck is up, I’ll probably go with Endurance to get it covered also.
My claim for the alternator was covered by Endurance Auto Warranty. But when there were shop supplies and everything like that put in, I was told that Endurance wouldn't pay for it. So my bill ended up becoming $175 and then Endurance's bill was reduced to $110. I was expecting a deductible, but I wasn't expecting any extra cost on it. Work was going to be done on an alternator and I didn't understand why I had to pay for the shop supplies. Although another service was also performed, I didn't think all the 75 dollars was due to shop supplies. So at the moment, I'm in the same predicament I have been in with my previous extended warranty company. I called Endurance and I was put over to claims. That was where I understood that there was more coverage that I did not have. I thought that I was in the top tier with the coverage. But reading the contract, I saw that there were two levels and I was in the lower level.
I have a truck that I use to get myself from point A to point B all day long with the maintenance work that I do and I need dependability. I just came from another major mishap. The starter and the flywheel didn't like one another so it cost me 1500 hours before I got the extended warranty with Endurance. So this truck is getting a payment out of me no matter what. But I'd still recommend Endurance but I'd just tell people to go with the upper coverage.
I called Endurance and unlike others, they were willing to give me a chance to vet them in terms of speaking to other people, such as mechanic shops, and give me a chance to make a decision, as opposed to telling me that it was a now or never situation. I chose their warranty and when I was making the payment, I was talking to the agent on the phone while I was driving. As soon as I pulled over, I was able to complete the payment without any hassle.
I never got my pamphlet from Endurance Auto Warranty. I would have thought that it would have come in within the first week. They only gave me a month to make a decision if I wanted to cancel but they never gave me the plan and I couldn't even log into my account. They sent me an email with the account information. When I used it, it didn't work. I just call and I pay off the phone or I send in a check. The person that I was talking to taught me how to look it up when I first got it because he said that I wasn't gonna get it within the week. So I was able to look it up that first time but when I purchased something, I'd be expecting to get everything that would come with it. They also said a week so I was expecting a week. But it's now two months. So it was not a good start.
I was going to cancel the coverage with Endurance because I had a better offer. Then I spoke to one person who told me that she could change my monthly. But I didn’t see the monthly change and I didn't see a change after the next bill. So I'm wondering if it is all talk just to get people in. Other than that, I noticed that Endurance had a better offer for the term that they were giving me versus the other lifetime terms. So it wouldn't make sense to leave Endurance.
Endurance Auto Warranty wanted my vehicle where others wouldn't. I went with them for their pricing. Their representatives were very knowledgeable and they had answers to all my questions. They’re very patient even with the consumer. They also gave me multiple terms. Overall, it was an easy process.
I called Endurance and told them the make and model of my vehicle. They looked it up. I told them what I was looking for which was if anything goes down, I would have some kind of maintenance insurance that could cover it. They told me that with their plan, I pay $205 upfront to sign up for the program and it's $97 a month. Two things must happen and it must be maxed out. One is it must be 30 days and the mileage on my vehicle should reach over 1,000 miles so that they can show that it's an active vehicle. I asked if the plan covers everything to which I was told yes. I then asked how it works. I was told I take my vehicle in and pay the $100 deductible.
On Friday, I had an issue where I got something wrong on the belt and two gasket valves were leaking. Endurance said they didn’t cover any of those. That wasn't how they described it to me on the phone. They pretty much took my money and ran with it and I didn’t appreciate that. I talked with a young man who asked how much my bill was. I told him it was $1,800. He said they would go ahead and take half of that out and put it toward my contract. But that doesn’t benefit me. I got the insurance for a reason. They sent me a form, I filled it out and sent it in. Right after, they charged me $97 for the month. They were so worried about getting my money but they couldn't help out a customer that they had given faulty information to.
I was looking online and Endurance was rated as one of the best maintenance insurance companies. But after talking to a representative and dealing with this situation, it was totally against what they said the program was there for. They were also supposed to mail out the contract that tells me what services I’m available to utilize. I had to call Endurance and tell them that I didn’t receive anything. Two days before I took my vehicle in, I got something in the mail. 30 days had passed already. That left a bad taste in my stomach as well. Endurance is a company that is not truthful to members on the phone. They will be sending me a letter so I could cancel my service with them.
I wanted to hedge my bets against big expensive repair bills. I was buying a used car and the bank was going to sell me a contract at a particular price point. I looked it up and found that there was a better offer (better coverage and lower price) through Endurance. I used to work in the insurance industry and if I sniffed any kind of sketchy, salesy stuff, I wouldn't have bought it. The person I dealt with came across as trustworthy. He explained things easily to me, and I understood what they were offering. He answered all my questions too.
Account manager Nauman ** was very helpful in clarifying a question I had about my contract, concerning the optional coverage I purchased. He sent me an email that confirmed that seals and gaskets (#5 in the contract) are, in fact, covered for me, as long as they are in covered parts.
Everything has been great with Endurance. I was looking online for a warranty. I typed in extended auto warranty, and then one of the first thing that popped up was Endurance, so I called. I just purchased. I didn’t need to make a claim. The rep I dealt with was great. His first name was Derek. He called me. He was really friendly. He told me the ins and out. He gave me a quote with all the details in the contract. I read the details. I liked what I saw. He held the price for the quote for about a couple of weeks. Quote prices change throughout the year and he kept the same quote. He told me and I called him back. He started my contract and everything was fine.
I have a handicapped accessible minivan, after purchasing an agreement with them and followed all recommended maintenance intervals and adhering to all the rules. I noticed an oil leak, maybe it was transmission fluid? Anyways, they say it's not covered because of bed seals. But you must do preventive maintenance. So..why sell my a policy that cost over $3,000.? And not cover needed repairs. They kinda got you in a bind, because after further review of the policy, it states must maintain proper fluid levels and all that. But if I was to "let it go", and major damaged occurs to the engine or transmission, it would not be covered under the warranty terms. GARBAGE! DO NOT BUY THEIR POLICY!!
I Purchased a Warranty in advance of my Mercedes Benz warranty expiring. Paid my premiums on time. After about 8 months, I needed a new Manifold. Took it to the dealer & the claim was denied although it was covered in my contract. It was the biggest string a long she'll game ever. My original warranty covered it & I switched, I've recommended my current Vehicle Warranty Company to hundreds of people looking for a company that backs up its claim!
I like the fact that Endurance does the main ones. They don't subcontract out their warranty. The rep was nice and helpful. He answered all the questions I had.
I told him what I was looking for and he gave me what I needed.
The Endurance reps explained the contract and it was awesome dealing with them. Anything can happen at any time and I want to make sure my vehicle is covered.
Endurance Auto Warranty has more to offer. They are more feasible in terms of paying a certain amount of money and not having to pay monthly for the entire length of the protection. The rep was very professional.
Endurance sold me this warranty with a vehicle that had 153k miles at time of purchase. They sold me on the numerous things the declaration page "claims" they cover, and with a high mileage purchase I thought, sounds great. I purchased the 3 yr/50k mile warranty for $2975. First claim was denied for a timing chain replacement with Endurance stating I had insufficient paperwork for my oil changes. Even though I had the work order from the shop, along with the checks where I paid for the service. Second claim was denied for internally lubricated parts problem in the rear differential. Once again, clearly a stated covered repair according to Endurance warranty.
Endurance stated that this was normal wear and tear and therefore not a covered repair. So my question to them was, a truck with the miles mine has, everything that is stated as covered could be considered "normal wear and tear" and deemed 'Uncovered Repair'. I was curious why they took my $2975 knowing that any and all conditions with my vehicle could be considered "normal wear and tear".
My husband said that Endurance Auto Warranty was a good deal so I went with it. It was a very easy process for getting coverage. I asked a couple of questions about what the contract would look like and they gave me the information I needed to answer my questions. Everything was pretty straightforward. It took two days for the whole thing because I had to talk it over with my husband the day before I was getting quotes.
I spoke to Endurance a couple times before I did the purchase because I had a series of questions. They were able to send me a sample contract too, and talk about the different offerings they had, which was very helpful because I wanted to see specifically what was covered and not covered. They were able to answer a lot of questions and walked me through that. I looked at some other companies that had comparable coverage, but they were either more expensive, or one looked like wanted to charge me monthly.
I had to do a lot of probing to figure out the different options that were available for me, which was kind of difficult because they wanted to sell me on a certain plan, or coverage, or with monthly payments upfront. I had to explain my situation and my desire to pay it all upfront versus over 18 months or whatever the payment plan was. People should be aware to ask the salesman all the right questions.
I ended up going with some variant after I did a series of questions as far as mileage, number of years, coverage, payment plans, paying upfront versus paying on a monthly installment. It wasn't until I got all those different variables down that I was able to select. It was not like they provided those upfront and that was the most frustrating part about the whole experience. If I try to buy insurance for my car, I can get a quote online, view it, and see the details. This required me to have phone calls with people and they send me contracts. So that was kind of less than ideal. I didn't like the whole back and forth with the phone calls, sending me information.
Once I got the contract, I read through it. But the rep that I dealt with went through everything that is covered under the warranty. I had a good experience.
I bought a pre-owned BMW and the warranty is up in about five months. This is the first time I've ever purchased a warranty but the parts for these BMWs and all the technology that's in the car is fairly expensive. So, it was worth the $109 a month to get coverage for repairs. When I was doing my research, I went online and I also got a recommendation from the mechanics that worked on my car here in Washington. They gave me the name of a company that only sells through dealers. So, I went online again and looked up best warranties. I looked at the reviews on Endurance and those were good. It was helpful too that they are charged by the month rather than an all upfront contract. I haven't needed to use the warranty yet but the buying experience with Endurance was good and easy.
When my other service contract ran out, I looked at five companies and picked Endurance' coverage for the amount of money. The sales rep was good. Also, my payments are automatic, so it's easy. Call them. On a newer vehicle, having a service contract is important. I've worked in dealerships, so I know how this all works. When your factory warranty runs out, it can get expensive fast when something goes wrong. My car's a ’16. It's still new, yet it's not.
Things are gonna start happening and I don't have five grand sitting there. It's easier for me to pay $100 a month, and then they pay the five grand when my transmission goes out. By working in dealerships, I've seen service contracts help a lot of people. When I had my service contract and I had to have a new engine put in my car, it was very helpful as well because I didn't pay anything.
My daughter's air conditioning in her car was not cooling. She didn’t have an extended warranty, so she had to pay out a pretty penny. So I decided to get an extended warranty for my car. I went through all of them and Endurance was the best one with the mileage that I had. The guy that I spoke with was very helpful in explaining things. He said that I had 30 days to look over my policy. Personally, I'd like to speak with the same person. I need a direct line from them. The rep did give me his name but the number that he gave needed an extension. I also thought that it wasn't a third party and I would be dealing directly with Endurance. But once I got the actual contract, it was through a third party.
I got transferred at work and it upped my mileage. The manufacturer's warranty expired too. Those were two things that made me get the warranty and it was good with the rep at Endurance. Everything was easy and they and asked me a bunch of questions. I'm fairly new but I've been able to get a hold of somebody every time I called. Everybody's been nice. I have no complaints early on in the process. The payment was $170, $180 down, then $80 a month. My first payment should be coming out here beginning of December. The only problem I had was the company information was inaccurate. I called back and I had to wait three days for the people in the office to get it. Some of the information is still inaccurate on my contract. My mileage is inaccurate and I told them about it. When I called back in, they said it's fixed in their system but I don't have a copy of where it's fixed when I log onto the website.
I looked at three companies and I went with Endurance because of the pricing, the length of the term and the ratings I’ve seen online. I told the rep my goal was to shop around that day and get a better pricing. She still gave me all the information and I told her I’d give her a call back in a couple of hours after I consolidated all of my information. I did give her a call back and she reached out to the manager at that time to see if I could get a better deal since I’m in the military. He was able to meet those needs so I called back and established the contract. I was explained thoroughly about the $100 deductible, how long it lasts and how early you can use it so I feel like it was very detailed and specific for everything that I needed. I would definitely tell others to consider it being that right now, that was the best plan for my vehicle. I guarantee they would probably be the best plan for their vehicle as well.
My car is new. We signed my son up with an extended warranty and did everything he was supposed to do. When his car had an issue, they screwed him over. So, I cancelled both. After I spoke to Chevy, and theirs was pricey, I went online and looked up some of the top auto warranty companies and Endurance was in a good standing. They took the payment right off the top. That was the easiest process.
The interaction was fine, but I still have not received a copy of my contract. I was given some promotional items during the phone call. Never received that. I called, spoke to a representative and he said he was forwarding the copy from his email right then and there. Never received it. He told me some websites to go on, too. I'm disappointed and I feel like I've been scammed. I’m a little nervous. I talked to Chevy. I thought Endurance was a good company. I was sent to some place called Elite Rewards, given a phone number. I haven't received anything I was supposed to receive.
When I call those 1-800 numbers, I talk to somebody who works from home. So, I'm not in a good place with them. I’m on the verge of canceling my service because I don't have anything. I don't know an account number. All I know is to give them my phone number. Now, they will pull money out of my account again this month.
I have two cars. The one that I have the Endurance policy for is a 2012 BMW. It has very low mileage, under 60,000 miles because I don't drive it all year round. But it's far out of warranty and I realize it’s starting to get to the point now where something major could go wrong with it possibly. That would be quite an expensive fix for an older car so that's what led me to the warranty. I went online and got the names of the different warranty companies that are available out there. I read reviews from various agencies to see what was the buzz in terms of customer satisfaction, customer service, paying out a claim, value for the cost of the service contract, and so forth.
I ended up choosing Endurance. One of the reasons I did is because that company does not have a middleman. They don't contract out to other services. I like the fact that I'm dealing with essentially one entity. I've also seen other people’s reviews not just from ConsumerAffairs. Everyone’s experience could be different but when you see enough people that say the same thing, the likelihood of that is probably true for the most part.
I made two calls. During the initial call, I spoke to a representative with whom I had problems. She was not helpful at all and she was extremely rude. She spoke over me and was condescending. I terminated that call prematurely. But after all the information I had gotten about the company, I decided that she may have been an aberration. Not only that, her supervisor needed to be aware of how she was presenting herself to potential customers.
I called back, asked for a supervisor, and did indeed speak to one and explained my concerns to him. He was very professional, very pleasant, and very knowledgeable. The call was recorded so he was able to listen to the call, assuring me that that individual will now receive further training. Then he proceeded to explain to me what the company was all about, what they had to offer, etc. He also gave me a discount on the retail price. At that point, I was pleased and decided to purchase a service contract.
I have Endurance on my other car, and I decided to get it for this one. Everybody was great except for the fact they haven't sent me the warranty. I asked for an original copy of the contract. And they sent me one on email, which is so small, you can't read it. So, I called and asked for a copy of the original. They said they would mail it, and I have yet to see it. That was two weeks ago. Other than that, it's fine.
I have a GMC Sierra 1500 and my warranty was expiring. I did a search on the internet and the comments on Endurance looked favorable, so that was what I went with. The rep I talked to was good, answered my questions, and was not overly a salesman. The payment terms are very favorable, too. It worked well with Endurance and the service thus far has been good.
My experience with Endurance went pretty smoothly although there was a little bit of confusion on the last day when we went to sign up and do the payment. They wanted to change the terms on me and it was explained to me that the guy that did my claim was new. I explained to them that we were on a recorded line and those numbers were never mentioned. That was a hiccup but I schooled them on that right away.
Also, I was told I was going to get some coupons for Amazon because I paid for the whole thing upfront. I thought that was awesome. I was good with just taking the cash off but the coupon was equal. They said we had to do the coupons because I had to deal with Amazon. That made my policy even a better deal. But you have to actually get the coupons for the good deal to be there. I was told that normally, people make payments so I would get one coupon on the front end and another coupon on the back end. The guy that was green said that I would get both coupons on the front end. He said I would get one right away then I would get one three months later. But I haven't received any. That's a small snafu.
The green guy told me the cost for a month. I said, “No, hold on. I don't want to do that. I'm looking to pay the whole thing off, and is that a discount?” He didn't know and he would have to get ahold of somebody else. He would call me back the next day. I have three of these, “I'll get back with you, call you back tomorrow,” because the guy was green. I get that he was new at a job but I really needed and wanted cash. Also, they never explained how the payment was going to be made. They just said I would get a credit.
One thing that I liked about Endurance was they offered a warranty through my bank at work. My credit union is right at the end of the parking lot and that's really handy to use. But they didn't even make the top 20. They wanted to have a loan on the vehicle but I didn't really want to pay interest on a vehicle just to have a warranty. I did the Consumer Reports and Endurance rated the highest. I didn't have to have a loan and that was one of the reasons I went with Endurance. I read through my policy and I have to have a log of all my maintenance and all my stuff and I kind of get that. By the time I bought the warranty, everything all-in was 47,000 bucks. I’m like, “Is this for their benefit to not pay for something because I should have done something better the way they wanted it done?”
It's just I had a little confusion on the sign-up and I haven't gotten my promised benefit yet. I had confusion about getting a copy of the policy. It went through a couple of different people. They kept wanting me to download it off their site but I wanted them to mail me a paper copy so I could read it. Why would I want to read a warranty on my cell phone? That basically demands that you have a computer and a printer at home, which I do. Finally, I got ahold of a guy who gave me a link and who would actually work on the printer. The third guy was a smart one and knew exactly what the issue was. He was going, “I don't know why the first two people did that, but this is the easy way to do it.” He finally mailed a copy to me. But that was a one-two-three process to get a copy of the policy.
Endurance covers a whole lot more on my car for the exact same amount I was paying through CarShield. I called CarShield and I canceled them. I haven’t had any issues with Endurance, so far. My windows are power windows and the policy takes care of that, as well as my keys, my keyfob, master cylinder and certain other components that go along with my brakes. I was really pleased with all that it covers. Everything that the rep explained to me that I was going to get is exactly what I got on my contract.
He told me how much I was going to have to pay as a downpayment and he let me split. Then, my first payment doesn't start until this month on the 22nd. I didn’t have any issue making the payment and they take my monthly directly out of my checking account so I don't have to worry about it. Also, it's easy access to get online and see my policy numbers and stuff. Endurance is an easy company to deal with.
We just purchased a new-to-us used vehicle. It has a bunch of electronics on it. So we wanted a warranty that would cover electronics because the one that the dealership offered did not cover the electronics. So I shopped around and was looking for something. Anything online, especially for a warranty or some kind of insurance, can be shady. I understand that everybody is in business to make money. But when it comes to insurance and warranty, you're making money coming in and you're paying money going out. Obviously, you want to make more coming in than you're paying out. With it being an online type of deal, people could actually set up a big company that just takes money and then fades away, or just deny a bunch of claims to keep the cost down. So I am fairly skeptical.
The warranty from Endurance that I was looking at came with the electronic package attached. When they got me set up, they ended up on the login screen. It showed that it was a diamond exclusionary package. If I look at their website, there is no diamond exclusionary package. So you can't compare what you've bought to what's out there because what I've bought didn't exist to be able to reference it. I was also told that I was going to get coupons or vouchers for restaurants or shopping. I've been told that twice. I still haven't gotten that.
When I called back because of my concern with this diamond exclusionary ghost policy that I couldn't find anywhere and the fact that I still, to this day, couldn't log in to the app, things started looking kind of shady for me. The lady that I talked to explained that my policy was basically sold under another company. But it's subcontracted, which I'm not really happy about because I've looked at the reviews of this other company and they're not really great. So I had the intention of calling back because I might be cancelling this policy altogether. It's also annoying to me that I can cancel my policy in the first 30 days but I can't make a claim until after 30 days. So I have no way of knowing whether anyone in my local area will accept this policy until after I'm past the cancellation date.
I went to get a key fob coded and I talked to the service manager and asked him about Endurance. But he said that they would not know whether or not they accepted it until the first time I'd bring the vehicle in for any work. Only then we would find out. That stinks for me because if I pay for it for six months and then something breaks down and I bring it in for warranty and they don't accept it because of the bad history of it being difficult to get claims paid, then I have to go to another car shop.
I’ve always kept a service contract because I'm a single woman. I don't wanna break down and get towed somewhere and can't have my own car repaired. I looked at six companies and I liked the number of things that Endurance covered in the pricing. There was no way though that I could afford the first price that the rep quoted me. But he went and talked to a supervisor and they came up with something that was within my income bracket. When the rep explained the coverage, we talked about what each thing did but not any cons. The protection plan is valuable. One morning I went out and the back window of the vehicle wouldn't come up. I had a service plan on it so I took it to the dealer and they were able to fix it right away. It wasn't a burden money-wise.
They were friendly upfront. However, it was disappointing that I got the letter saying they were gonna take money out of my account but I didn't get the product information on the product I was buying. I was at day 26 of my 30-day intro and I hadn't received the details of the contract so I could review them so I decided to cancel. When I called in to cancel, they talked me into waiting and they would send them to me electronically. I reviewed in the next two days and I saw that it wasn't the product that I wanted so I did cancel the program before my 30 days was up.
Purchased a auto warranty in 2015. After almost 5 years I attempted to make a claim and was denied. I was told that the part was covered but it was too old. My contract coverage was for 180000 miles. My truck is at 152000 miles. So they do not cover parts that are too old even though they fall within the covered time and miles. I would never recommend this company. I am currently seeking a lawyer for fraud.
I bought a car. A friend of mine recommended Endurance as a warranty provider. The experience of signing up with them was easy. I called in and was trying to get a contract, a written thing that I can look at and see what I got in the contract. But I haven’t gotten that yet. The rep said she’s gonna e-mail it to me.
I liked the coverage that Endurance was able to give me for the price. I researched five or six companies and Endurance was the first one that I called. It was the platform which I was gonna base the rest of them on and the other companies couldn't really match them. The reps at Endurance were very informative, very nice and very professional. I had a couple of questions about it because I got a truck. There were different types of coverages and I was asking if I had to pay extra for modifications or not. They were very knowledgeable. They even set me up with auto draft so that way, whenever the next payment for the contract up, it's auto drafted.
I’m planning to keep my car for the next five years or so so I was thinking it’s a smart move to have a warranty in it if it would breakdown down the road. I found good reviews on the net about Endurance so I went with them. Everything was good except the limit of liability. When I read the contract, I saw that the limit of liability should be equal to the market value of the car when you file the claims. It was not clear in the beginning. I did not understand it very well. It was also rough when I was buying the warranty ‘cause I feel like I didn’t get the fair rate in the beginning of it. The premium was a little bit over the average. I would have liked to have gotten lower rates.
I recently purchased a 2015 Audi and I wanted to protect myself since I was not the first owner of this car. Also, it's considered a luxury car, so I wanted to make sure I was covered for anything unexpected. The rep gave me the information and the pricing. I wanted to make sure that the policy of the warranty covered what I was looking to get covered and they were straightforward with answering questions. Endurance is very informative in terms of their warranties, what they offer, and where you'd be covered or not. I have the warranty on auto payment and my credit card gets charged every month. I prefer it that way.
I decided on a service contract so I could have some type of warranty on my vehicle and Endurance did older vehicles. The rep explained the coverage very well, and the experience was good and effective when I got the warranty. It’s very valuable. You need a warranty on your vehicle so you won't be paying outstanding bills and stuff.
I have a 7-year-old vehicle and I’m planning to keep the vehicle for three more years. The manufacturer's warranty is off of it and getting a service contract is the best way to protect the vehicle. Once I went online and I compared Endurance to the other ones that I had on the list, Endurance was the one that stuck out the best for me. Breaking the payment down to two from the first thing, especially these days, was a good thing. Their reps were also perfect. Especially the first one, he explained to me pretty well what is the up and down about the insurance if I have it.
I purchased the Endurance Warranty in May 2020. I spoke to the salesperson and his manager. I was promised that all electronic parts in the 2014 VW Passat are covered under the warranty they sold me. In Nov, 3rd I ran into an issue with my car. I took the car to my local dealership. After a few hours of wait, the dealership identified the problem. The Body Controller Module on my car failed. The service advisor told me with parts and labor I am looking at 1200 plus tax. I told the service advisor I have an Endurance warranty with confidence.
The Service advisor told me to let's call them and file a claim. After waiting on hold for about 30 min. We finally got someone at the Claim department. After the service advisor provided all requested information. The endurance Claim advisor told him that this part (BCM) is not covered under my warranty. I decided to call and speak to a manager. The second person told me the same thing. I tried to explain to them what the salesperson told me, they did not want to hear it. I have to pay out of my pocket now to get this fixed.
Endurance Warranty is a fraud. I called the Endurance warranty for the third time to cancel it. I was placed on hold and the Endurance rep came back on the line. She told me that the reason Endurance did not cover it is that the part is part of Technical Bulletin and VW should fix it. This is false information and I called the dealership again and they explained what is the Technical Bulleting and this part is not covered by VW. There is no recall or workaround to fix the BCM if it fails, and BCM is not listed under the parts they do not cover in the contract. Luckily I was able to cancel it. I do not recommend anyone to purchase Endurance Warranty. They promise you a bunch of Lies and inaction to not deliver. Don't be fooled by online reviews. Those are mostly paid by the Endurance team.
I was told that Endurance was the agent for taking care of claims and that they weren't farming out the risk to the other company. The purchase was like dealing with a car salesman. They weren't pressuring me but it was a little bit too much of sales. Then, I later found out they really didn't understand the product and it created a lot of problems.
I wanted an exclusionary contract and as I read through the material, it said electronics not covered unless I have the tech package. I'm looking at what they sent me and the tech package wasn’t checked. I called them back and told them that's not what I bought. But they said that they see it on their end. I told them I was canceling the contract. The rep offered something but he has no authority to make that statement. It was back and forth with him and then it became these huge discounts they were giving me if I stay.
Finally, I got someone who asked where it says uncovered in the contract and he was able to find that it was covered. They could’ve saved themselves and me a lot of aggravation if somebody was able to show me where in the contract I had that coverage and nobody could until I got the last person. At that point, I told them to cancel the contract. That was my third or fourth go-around with them and they promised that they would send me a corrected contract but they didn't. They sent me a copy eventually but it was exactly the same as the first contract.
My original warranty from my Dodge was for a Moog part. Somehow I missed it. I was supposed to get my powertrain inspected every five years. After 12 years, they said no problems. All of a sudden, it became a problem and they canceled my contract. I picked up Endurance, which was the first company I went to, and called to get their warranty. Their rep was very informative and he told me everything I needed to know. The payment is coming to be 750. So far, so good. But I can't do anything until either I reach 30 days or 1,000 miles. Otherwise, everything seems to be the same. I go in to a dealership and pay $100 if the claim is covered.
The rep I talked to when I was purchasing Endurance was very informative on how the program works. Also, they congratulated me on taking that next step in getting the policy. Having this contract for my vehicle is very valuable.
I've had German high-end cars and I've had warranties on them. The price of service is pretty high. I wanted to make sure I can cover myself. Endurance's rep explained everything to me. He explained how the terms would work. He didn't leave anything out, so it was pretty good. And then, paying for the warranty was straightforward.
I was thinking about getting rid of my car, which I paid off about a couple of months ago, and purchasing a new one. I started looking at the economy and I was looking at all the election stuff and I said that I’m going to keep my car. And if I was gonna keep it, I needed to get an extended warranty for it. I let the last one go and it was over with about six months ago because I didn't wanna renew that one because I was gonna get rid of the car.
The sales representative was helpful and cordial. We were having all kinds of conversations but the main one stuck upon the purchase of the actual coverage and things of that nature. He was delightful to talk with. It was great. The car only has 80,000 miles on it. It was a small amount but he answered a number of questions that I had, which was what pushed me over the edge. Making the payment for the warranty was very easy and I did everything over the phone. He explained what the payment was for and my deductible.
I received a letter in the mail from a company that will be doing the automatic drafts every month. It said that if I choose not to do that, then to call Mepco, which was their name. When I called that company, the interaction was a little different. They weren't as forthcoming. They didn't want to stop the pre-authorized draft and then finally told me to call Endurance, and gave me the number. I spoke with a young lady and at first, she said that I hadn't had this policy long enough. I explained to her that they just sent the billing information. But then she said that they got it all straightened out.
The reason I didn't wanna do the pre-authorized ACH with this other company that received in the mail, is they couldn't tell me what day it was going to be taken out on. All they could tell me was that I was using a credit card and the last four of my credit card. The rep said that I would have to call back or I could go online. I said that he should be able to look at my account and tell me. Right then was when I said that I didn’t wanna deal with this company. So I dealt directly with Endurance.
I work for the government myself and I deal with a lot of companies with contracts and various agencies where the customer service is crap. I did my research, which was how I found Endurance. The number one objection that I look for in most of reviews is how customer service deals with the problem, getting back with them, customer service taking their problem or concern seriously, and doing everything they could to fix or find solutions. Almost every one of the reviews about it is what drives me towards the company. I read a lot about their customer service, then I'm on board.
Endurance provided the best service compared with other competitors so I chose their service. Everything’s fine with them. I called their representative last week. I changed the initial terms and the representative changed the terms in the webpage. But when I clicked on the contract, the terms have not been changed. I was told I'm gonna receive an email but I didn't receive that email yet. Also, I was told they were going to give me some shopping voucher but I found that it is something like a kind of discount. It's not something that I can buy directly from the market. It was a little confusing.
I had a warranty that was expiring so I needed to get another one. I looked at three companies and I liked the length of the contract and the competitive price that Endurance offered. In their contract, it's five years. But you pay monthly so you can stop it at any time you want to. The other thing is that after two years, it's paid for so that for the final two years of your contract, you're not paying anything. I liked that I was virtually paying for a five-year contract in two years. Payments for purchasing was easy. They ask for so much down then it's just every month. I did the auto payment. The service rep was great. My sign-up experience went very well. I took five years and 50,000 miles, which is all I need on the vehicle I have.
Endurance ultimately is a scam. When they sell you the contract, they don't tell you anything about the "fine print"! Any claim you file is can be denied because of "wear & tear" which happens to all cars. That's why we purchase warranties. To protect us from those things. Yet they denied my transmission claim because it malfunctioned, at no fault of my own, but they deemed it to be wear & tear. Even though they said the transmission is a covered expense! Don't waste your money dealing with this horrible company!
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We want to be able to see how we can make your experience with us a better one.Thank You,
Customer Experience Department
My car is old. I googled what the best auto warranty providers were and I read reviews. There were four that I researched on and based on customer reviews, I went with Endurance. Their reps explained things fine. There was not much to explain. The thing, however, is I still haven't gotten my policy even though I called and requested it. I called back and they said they were gonna email it to me now. It didn't come still. I just wanna see it all written down on paper because for one, that was what they told me and another thing is to actually have the contract. I still have to keep calling and asking where my policy is. It was easy to have the phone conversation and to make my payment. I just gave them my credit card number. But to actually see the policy doesn't seem to be easy. Also, I got a letter saying that I can sign up online. When I tried, it said that my password was incorrect.
Since the beginning of the year, I have been receiving all kinds of mail with all different kinds of offers. After going through all of them and checking them out online, I found that the Better Business Bureau recommended Endurance. They were clean. Some of the other ones did not have that. I gave Endurance a phone call, and the rep I spoke with knows a lot. Everything went fine but then I received a phone call from a person from another company who convinced me to go with them. When I called to cancel Endurance, I talked to Anissa and she said that I have a really good deal with them and that she could do my payment at $103 a month. I would pay for October and they would pay for November. I thought that was better than the other deal. I haven't received a copy of the contract though.