About Endurance Warranty
Endurance Warranty provides customizable auto protection plans backed by a 30-day refund policy. Coverage comes in six different tiers, but you can customize any plan for your needs. Payments plans for up to 36 months are available, and you can potentially transfer coverage should you sell your vehicle.
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I used my Endurance contract for the first time this week and they knocked it out of the park! I have a 2015 Mercedes SL400 and had a covered repair done at the local Mercedes dealer. One of the hydraulic lines that operate the trunk lift has ruptured. The repair required 6 hours of labor, so you can guess what it would have cost out of pocket. Endurance fully covered the repair (minus my $100 deductible) with no problem. My service advisor said they were great to work with, covered the repairs, and were responsive when called. She said they were much better than some other companies they have had to work with. So happy I went with Endurance and am recommending them to others.
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It wasn't necessarily the best deal, but I liked the combination of price, how Endurance spread out the terms, and what I got out of it. I purchased a warranty through Endurance and canceled it for one car, then I purchased it for a second car. I canceled the first one because they misrepresented the warranty. They sold me a warranty verbally and certain examples for what I expected to get, but when I went and signed everything, they changed it. They didn't give me what they had offered me. I didn't catch it myself. So, when I went to go in for service, I found out nothing was covered. So, I canceled it because it didn't cover what I wanted it to cover. But I still went back to them only because of the pricing and what they got. I knew if it was covered, I had confidence they would pay. So, I had a good experience and a bad experience.
When I talked to Endurance, they sold me on the fact that it would cover a bunch of stuff because it's $100 a month. However, I'm not happy with them. But I have this feeling that if I cancel the contract, then my car will break down. At the same time, I feel like if I have a major repair, that they will not cover it anyway, but I don't know what to do about it. They're not helpful.
My car had an oil leak and I needed a tune up and my brakes done, and the guy that sold the warranty to me was adamant that those would be covered, but they were not. And when I talked to Endurance, they were, “Well, no, ma’am.” That was it. My car ended up being there for nine days. They did the alignment and oil change, and those are what they covered. But I don't know why it took that long or why it ended up being that expensive. I plan on switching to another warranty company.
I had a pleasant experience with Endurance. I was looking at Endurance and CarShield and I chose Endurance mainly because they put me on their higher packages and their waiting period time was 30 days, whereas CarShield was 90 days. Endurance had a shorter wait time from the time that you started to the time that you could use the services. The purchase was a good process. The reps were very informative. I looked Endurance up online, put in my basic information, and they gave me a callback. They did email as well. What they discussed with me over the phone, they also had it in an email. So, it was very quick and easy. It wasn't a long process at all.
I did have some little confusion. About two months after I got it, I had to put my car in the shop. They said I needed a new transmission, which my warranty covered, but it did not cover my window. My window is automatic, so it had stopped working. My windshield wiper also had stopped working. For some reason, that wasn't covered in the electrical part of my Endurance. I had to go back and reread my contract because they do take care of some electrical issues, but my window and windshield aren't covered. The car dealership explained to me about that. Another thing is, the car dealership really couldn't do anything until someone comes out from Endurance to look at the car as well. So, it was a little bit of a process, but it wasn't too long. It just was a couple of extra days.
When I called Endurance, I was treated appropriately. They didn't try to sell me up on anything and explained how it all worked. I was satisfied with that call. The representative knew the product. The only glitch that I had was he didn't understand that I was in Florida talking with him. So when they switched me over to the sales department to do the contract, it was a slightly higher rate. I told them, "Wait a minute. You can't quote me one rate and then switch it to another." They immediately sent me to a supervisor who talked with me and explained and gave me some extra benefits by the fact that there was a misunderstanding. So I didn't cancel. Obtaining the contract was easily done through the phone call.
I went to the dealer when the camera wasn't appearing. The dealer pulled the claim up on the computer, called Endurance and said, "You're covered. It's going to be your copay." Then it was well taken care of. I was pleased that I filed a claim and it was handled expediently. So I didn't wait days to hear. I knew that it was under coverage within a matter of hours. I'm very satisfied with Endurance's performance so far.
When I talked to the salesperson, he was very informative, and he didn't push his product. So I felt comfortable talking to him. I appreciated him for not being pushy. Also, he explained everything real well. There was an incident where we had agreed upon something. But when I got my contract, one of the items was not marked. He took care of it right away. I took advantage of the maintenance program on oil change and a fuel filter change. The claims process was real easy. The dealership took care of everything.
My car is covered with Endurance and the package that I signed up for seems all right. John was my rep and he seemed to know what he was talking about. He gave me his own number. It's just I called and I haven't heard back. I've called a couple of times and tried to get a copy of my contract. Nobody is sending me one.
Unfortunately, my son had a car accident in January. He was all right but the car was totaled and was no longer on the road. With everything else going on, trying to get the car issue taken care of, we couldn't get the Endurance contract ended in a quick way and it was upsetting for my husband. When we finally got the paperwork, my husband had to make an appointment at the bank to get the paperwork notarized. It was a long, drawn-out situation.
A month before the car accident, my husband took the car in for some routine work because it was driving sluggishly. The mechanic gave him a list of things to be done. My husband gave the mechanic the Endurance number to call, and they wouldn't fix any of the things that are on there. My husband thought they were things that were covered and warrantied, but they told our mechanic that out of six different things, nothing was covered. My husband was also just saying that each time we talked to someone with customer service, they weren't very helpful. We have a second car with Endurance, so we are considering whether we're going to stay with the contract or not because it was a disappointing experience with the first car.
When we signed up for Endurance, the agent was very helpful, kind, and attentive. We told him we needed time to think about it, and we didn't want to make a decision quickly, so we thought about it for a couple days. He was real consistent in getting back with us and that part was good. Everyone was kind, but the responses later were not at the same level. They were disappointing. The customer service, the paperwork, and all the additional work we had to do to get everything settled was a bit extraordinarily difficult.
My late model Mercedes coupe needed two struts replaced. Struts are covered under the contract. Claims denied the repair stating the car has shock absorbers. Shock absorbers are not covered. They refused to believe me, the MB service manager and parts manager when we told Endurance that Mercedes has struts on the front axle. Mercedes does not manufacture a late model coupe with front shocks. When you call claims, all you get is some kid who can’t make a decision. He/She will email the issue to someone who approves or denies the claim. You cannot talk to that person directly. It's unfathomable. The only plausible explanation is Endurance would choose to deny a $3800 claim resulting in a cancellation, rather than pay it. That attached photo in question is a STRUT.
My experience in signing up with Endurance was misleading so I'm not with them anymore. They didn't tell me anything about the motor on my truck. Come to find out, I had a power chip in it. I went to get something done on it but they wouldn't cover it, so I ended up losing all the money I had in it. They never sent me a contract by email. They're worth a crap. They still owe me money but I figured I'm probably never getting them back because they weren't upfront to start off with.
My experience with Endurance wasn't pleasant at all. I ended up having to cancel the contract. It took them two months to get to the contract. When I got the contract, I realized all the things that were not covered. It didn't fit me at all. I had an issue with the car and I took it in. I called them several times to get a contract, and I figured out what it did and didn't cover. Then I found out none of the issues that were wrong was covered in the contract. So to me, that was just a waste of money. I wasted about $500 because I had the contract about four or five months. Luckily, I didn't even worry about even pressing the issue about getting my money back. I just cancelled the contract. My experience was poor because of lack of transparency. The selling point was good. It was like everything is covered. All you have to do is take your car to the shop and they'll fix them. You need to contact Endurance and they’ll pay for that. But that wasn't the case with me.
The Endurance sales agent was good. The only issue I had is with the roadside assistance with a third party. They didn’t want to pay to get my car and I had to come out-of-pocket. The roadside assistance people sat there and said they had a different contract than the contract I got from them. Between Endurance and the roadside assistance, they started playing monkey in the middle and then they ended up getting the car out, but it took five hours because the roadside assistance didn't want to pay the fee that the tow truck people were asking for.
Man, all I can say is Customer Service, didn't apply my deposit correctly, which was much more than required...so my payments would be lower. In order to fix their mess, they wanted to cancel the contract and have me to have the burden of starting a new contract. I almost canceled the whole thing. Whatever happened to GOOD CUSTOMER SERVICE?
I had the warranty for 45 to 50 days on my last vehicle and there were some stuff going on with my axle. When I called in to try to get it taken care of by my extended warranty, they wouldn't cover it because they said that it was preexisting damage already done to the axle. It was the first time it had been diagnosed for me and Endurance would not cover it. So, I had a bad experience before. But I've got a new vehicle and I decided to keep Endurance since I already had been paying into a contract. They were very good about switching my down payment and everything over to my next vehicle that I had bought. So, the service has been great with Endurance.
I sent in the money, but it took Endurance so long to respond. I never got the paperwork. They told me it was supposed to be out in so many days. I never got it. I had to call back in, then the guy gave me a bunch of baloney about it and said, “We're gonna send you an email with one on it.” And that took a while. I just called back in and told them, “I'm dropping the contract. Just keep the money. I'm outie. ‘Cause if it takes you guys this long to do this, then it’s probably going to be a problem if something happens to the truck.” So, I dropped them. I told the lady when I talked to her, “We're canceling this account. I don't want to have anything to do with it.” But she came back the next month and charged my bank account again. I had to go through my bank because they kept charging my account. I'm dissatisfied with them. But they sent a check for the initial startup fee.
The person talked so fast and rattled of a lot of stuff while saying, "This is a recorded line" (which I didn`t hear) and I thought I was getting a good deal so I bought it. Well after I downloaded the paper work I noticed that we couldn`t use the warranty for 30 days, which is fine but I surely didn`t hear AND 1000 MILES. After I downloaded 38 pages of the contract and started to read it and I saw AND 1000 MILES I called and told them I`m cancelling. We are disabled and retired. We wouldn`t put 1000 miles on it for at least 4-6 months if not longer.
If anything would go wrong with the car within that 1000 miles we would have to pay for it ourself. PLUS we would be paying over 150.00 a month for the contract after paying 250.00 down at the beginning. If I WOULD of heard 30 days AND 1000 MILES I wouldn`t of gotten it in the first place knowing we don`t drive that much. So I cancelled and only got 230.00 back. Not my full 250.00 and I`m warning everyone about it.
They were very helpful in terms of getting the information to me and telling me what coverage would entail. Setting up the payment plans was very simple, as well.
I signed up with Endurance three weekends ago and I’ve made two phone calls since because I never received anything on email or by regular mail to verify my acceptance and contract getting very close to requesting a refund. Please resolve.
I currently have car warranty coverage through another company and decided to price coverage with other car warranty companies to see if I am getting the best service for my dollar. I contacted Endurance, because they had an okay rating on the BBB; however, my experience today was not good. Today, 2/2/22 @ 2:25pm I spoke with a man who was initially nice but quickly became very pushy and rude once I explained to him that I wanted to review the quote with my husband. He tried twice, despite my objection, to transfer me to a manager to lower the price, basically insinuating I could not afford to pay the down payment, which is not the case at all. Once I stood firm in talking to my husband first, the man hung up on me.
If this is a representation of the customer service they provide, I would never go into contract with a company like this. They have to provide service to customers during stressful times and a person like this could make things 10x worse. I will be going with CARCHEX. The young man from CARCHEX is very patient, never gave pressure, and very personable. Thank you Endurance for making this decision an easy one.
Endurance was very easy to contact. Each time I spoke with a rep. on the phone they were very friendly and helpful. They explained the coverage and listened to my needs to fit the contract best for me. The cost was better than I expected and being a Veteran, retired a senior they gave me discounts I wasn't expecting when I first called. The contract was sent to me in 48 hours. I highly recommend Endurance to anyone. I found Endurance by googling what are the top 5 car warranty companies. And each time endurance was recommended 1ST or second each time.
The signing process with Endurance was very easy and when I used them to be reimbursed for my oil change and an inspection, they paid like they said they were. But it turned out that the warranty is not what they said it was going to be. With the package that I bought, I thought that I could replace my tires and they would pay up to X amount of dollars per tire. But when I took my car in for an inspection and it turned out that I needed tires, I called up to see how much towards the tires they would pay and I was told that the warranty only covered for road hazard. But that was not what the salesman told me. It touched on what the tires would be covered like maintenance type stuff. And then when you get all the paperwork, it's so overwhelming as there are hundreds of pages. You can never really read it anyway. But what really stood out from other companies was the maintenance package that Endurance offered.
I called to complain when my tires weren't covered and when I told the lady I spoke to on the phone that I felt like I was deceived, she said that I didn't really have to pay for that anyway since they would give that to me on the first year. So had I known that and had I known that it really wasn't what I thought it was in terms of the tires and who knows what else I'm going to need, I wouldn't have gone with Endurance.
I do not usually write reviews but I felt this warranted a warning review for those who might be interested in what is like to actually try to get out of a contract with Endurance. I purchased a 2015 Dodge Grand Caravan from local dealer and it is perfect for our business vehicle that will be used for deliveries. I thought about the miles on the car and the amount we expect to drive and thought a car warranty might be a good idea. Did my research and felt Endurance was at that time the best plan to go with so called. (I do not like that you cannot get a quote over the internet, but they are trying to upsell you on all the bells and whistles so I guess I can understand.)
The guy I talked to seemed knowledgeable and we decided not on the expensive, cover everything plan because I just want to cover the major stuff. Got all my info etc. Told him it was for a business and why we wanted the coverage. I felt I could not go wrong with signing up since there was a 30 day money back guarantee and I needed to talk it over with the other business partners. Seemed a really good idea at the time. However, after reviewing with my business partners and having some new financial arrangements come to light with our bank we decided to opt out and cancel.
First step - call customer service, which said extra long wait times so I gave my name and number to save my place in the Queue and have them call back. It came in as a spam "Toll Free call" to my cell which I took anyway and that is where the trouble started. First the guy started pleasant enough and wondered why I needed to cancel since I have only had the policy for 10 days. So, I proceeded to tell him we no longer wanted the coverage and no longer needed the coverage, and my partners and I had decided against it. He came back with "I didn't want to be stranded with a high bill on the side of the road did I"? Why cancel? How can I afford a major breakdown, Blah blah blah. This is not my first time around the block and not my first car buying experience. If I thought the car was going to have major problems right after I bought it - I would not have bought it.
We got into a shouting match for over 18 minutes and a totally frustrating call which resulted in me (unfortunately) sinking to his level and sounding like a raving lunatic trying to get them to cancel my contract. I kept saying - "just cancel the contract" how hard is it? I will say he is good at conservation so that is why he probably called. He did everything in the book to keep me from changing my mind and not cancel, even offering me a discount of $800.00 to keeping it. If they could offer a discount to begin with - why not offer a better price??? I hate when companies try to pull that, just give me your best price going into it and we will be good. Don't lie and try to offer a better deal later. The price should be whatever it is - period.
He also said the policy I had was not a policy for business and that they offered a policy for business', which again frustrated me because I was forthcoming, and upfront and told the original sales guy it was for my business. I wonder if I had kept the plan, if they would have even paid a claim. I am not saying they are a bad company or a bad warranty but they have made me NOT want to do business with them for my 3 personal cars, and I will be looking elsewhere for a warranty for my next vehicle. I hope they recorded the call and use it in training, either the guy I talked to will get fired or the company will have all their employees being that rude and belligerent and then everyone will know how bad they are.
The rep with Endurance was helpful but I found out later that the information that they gave wasn't exactly complete. When I got the contract, they listed two pages worth of exemptions of things that would not allow them to cover certain items. They tell you all the great things that they cover, but they don't tell you all the things that could come up that you, as a consumer, would never even know.
I had a late model Mercedes and those cars have a lot of electronic stuff on them. I specifically picked Endurance because all of those types of items were high cost repairs and they covered it. When it failed, I put the car in for repair and had to go to the warranty company. They said that they would not cover the claim because Mercedes had some type of instruction that shows you how to go about repairing certain things. Because Mercedes didn't do it and it was included in this contract, they denied the claim.
In the contract, it says that you can have arbitration. You can challenge it. But the interesting thing is that when you challenge a decision, your challenge goes right back to the person who denied it in the first place. That was unusual. After that experience, I discontinued my contract with them. You have a certain amount of time in order to cancel, so I cancelled within the timeline they said that I could. But I'd have to wait six to eight weeks before they make a determination if they're going to refund me my money or not.
On 1/15/22 I had the pleasure of working with an Endurance agent to obtain extended coverage on my 2015 Toyota Prius. It long ago ran out of the manufacturer’s warranty and I was concerned about parts coverage in case of failure. And expensive repair bills. On research, I found that Endurance was a highly rated and recommended extended warranty business. I’ve had extended coverage with another company on my second car for several years—their unlimited policy. Therefore on review I chose Endurance’s Supreme policy. It provides bumper to bumper “exclusionary “ coverage. My policy is for 60 months or 54,000 miles. I was quite pleased that my payment plan was a small down payment and a small monthly payment for 24 months, with no payments for the remaining 36 months of the 60 contract.
The very first issue started the very first day I signed up with Endurance. I was in my living room on the phone with them signing up and when they asked me for the mileage on my car, I told the lady. I told her too that I was not with my car. I was approximating the mileage out and that when I get to my car, I would let them know what the correct one was, but it’s so and so. The rep said it was not a problem and it wouldn't stop them from doing the policy so we went on with the policy. The second issue turned out to be about them not taking the money out.
I had to put in the down payment to get started and then, I set it up for automatic pay to come out for both vehicles that very next payment date. I don't know when they broke my thing up into two contracts. I thought when I signed up with them that I had both coverages and it was all under one contract. The rep told me I would get an email with my contract in it. When I got an email, I didn't even check it. When it was time for the next payment to come out, they only took half of the rest of the payment. They didn't take the rest of the money out which was agreed upon for it to come out for both cars. It was another $400 which was supposed to come out for me to have my down payment paid.
When the car needed the work, they said that my down payment wasn't paid. I said that I got a receipt saying that Endurance took a payment out of an automatic draft. They said they only took out so and so, and it went towards the Subaru. I asked why it would only go towards the Subaru and that it was not what we agreed on. I paid Endurance the first half for both cars in the beginning and they were supposed to take the second half out for both cars the same day. That was our agreement. We had it on recording then. They said that was never paid and I needed to pay that.
I got another issue when it was time to do a repair on the car that was more than an oil change. Before I went to get the oil change, I called and asked Endurance if I was within my mileage to be able to go get an oil change. I said I was with the car and looking at 137,000 miles. Although I've been trying to put the 1,000 miles that it requires for me to use my policy, I know I didn't put 10,000 miles on here. Because it's saying 137 miles and I told them 120 something, The rep said it was not going to be a problem and that she would put a note. So, Endurance approved for me to get the oil change.
About four or five days later, when I went to go get my tires rotated, I found out that I had a bad caliper and they decided they weren't gonna pay for it. They tried to say that I had bad maintenance on my car, which was why I had a bad caliper. Then, they brought up that the payment hadn't been paid again and it was a payment due. I told them that I thought we straightened up this part and whatever it is, let me pay it, because I didn't want that issue. I turned around and paid them another $300. The next day, they refused to fix my car saying that I had insufficient maintenance on the car. So I went to Acura and got a printout showing that I’ve been going there for the last five years, getting my car taken care of, as I need to, from oil to brakes. I'm trying to prove that I've not had any bad maintenance. I just had an inspection done on my car and they didn't tell me anything that I needed a caliper.
I tried to send the paperwork to Endurance but they still refused to pay. They took my money and told me two days later that I had been canceled because I gave them false mileage. I was the one who called them to give the correct mileage and told them in the beginning that I was approximating mileage. I gave them the correct knowledge on my own and checked before I even got an oil change, and they approved me to get an oil change. Then, they want to turn around and deny me everything else. Because now, it’s something else that needs to be done. They refused it and kept taking our money and they kept telling me I was canceled.
I’m literally in the midst of trying to do a small claim against them to try to get our money back. They agreed to give me part of my monthly fee that they took back. They’re not gonna pay for anything and they already did not cover the cost that was well supported. They picked and chose what car they were gonna cover. It was a mess. Before that happened, I have been telling everybody about these guys and literally on the day it happened, I had an uncle that bought a car that wanted to get this one. Then, they did that to me. This was the worst company I’ve ever dealt with, ever, and they were horrible.
I had another insurance that had to go through a third party to get my vehicle fixed. My car will be sitting in the garage for three days to a week and I need a vehicle to go to work. I called Endurance and I asked them if they could get my car fixed without going through a third party and they said they could do that. But then they lied to me. They told me that my car was covered, but it wasn't.
I took my car to get checked because it had an oil leak. The mechanic said the insurance could cover it. But when he called Endurance, my claim was denied. They said I didn’t put in the right mileage, and I did. At the same time, they said my car was on Carmax. When I was purchasing, they didn't say anything about my car not getting covered for it being on Carmax or trying to sell the vehicle. I called and followed up with them. I even asked them if they were getting my payments, and they said they were. Nobody told me anything about the discrepancy in my contract with them.
I'm not recommending anybody to use this insurance company. I'm very dissatisfied because I've been making payments for three months on time and I was paying what they asked me to pay yet I never got any service. Endurance said they're gonna send me my refund for turning in the cancellation at the beginning of the month. I haven't gotten it yet. But I'm a patient man. I'm still waiting.
It's very unfair what Endurance is doing to us and I'm still not done with them. We've talked to them three times and they said there's no refund. My husband bought the vehicle on October 15th and drove the car approximately five miles to the house. On October 16th, we called Endurance and got the warranty. They told my husband to give them the mileage. He was reading from the document and gave all the information of the year, the make and the model. And Endurance made the contract out. Now that there's an issue with the car, they said that there's a difference of five miles from the minute he took the vehicle out of the dealership and the next day when he gave the mileage of off the paper. They said that because he didn't tell them there was a 5-mile difference, they were not paying anything and not even giving a refund. They said we'd have to open a new policy with them.
Endurance is terrible. For five miles, there was no consideration. After going through this, I've seen some of the remarks on the Better Business information and they've done this repeatedly to so many people. They do this on purpose because they're able to take advantage. They should ask if people are giving them the mileage from the piece of paper of the car they purchased or if they went outside and gave them the mileage of the vehicle. They do that to trap you, to be able to come back if you filed a claim a year later and suck up your money. I don't know that my husband gave them the wrong mileage but they're insisting that it's on our end. I got it. But if they’re looking at 24 hours and a 5-mile difference, they’re going to eat up thousands of dollars they’ve taken that we paid them and not cover our service, that's inhuman.
The rep was friendly, explained everything very well and helped me through the sign-up process with Endurance. He got the job done quickly. I called in and within 20 minutes, I had my extended warranty and everything all set. But there were stuff that he told me over the phone that I did not see in the contract. He said that if I buy the contract, he was going to give me free oil changes but that was not included. The contract was 30 something pages. I went over it a little bit and I didn't see anything. It's probably there but I didn't check thoroughly. The difficult part was making the monthly payments, because they go through another company. They sent me a link and I had to sign up through another company to make the monthly payments.
I'm not very satisfied with the extended warranty itself. I'm planning on canceling it because I had a problem with my car and they put up some excuses to not pay for the repairs. So I was irked about it. I got the car six months ago and I usually go to AutoZone, buy the oil and filter and I do it myself. Endurance said that because I don't take the car to a shop to get the oil changes done, I didn't have any documents stating that I did it. So they blamed me for the car having issues and they didn't pay for the repairs at all.
I did those oil changes before I bought the warranty. So, during the warranty, I didn't do any oil changes because the car went bad within three months of me buying the warranty, and that was not enough time for me to change the oil because I don't drive it daily. I still got the receipts with the oils and filters that I bought and the dates but they said that the mileage needs to be documented by a shop. I just write everything down on my phone with the mileage that I changed the oil and they said that that was not enough. So I have to pay the shop to get the oil changes.
With other companies, I would have to go through a second party if something happened to the vehicle and I didn't want to mess with all that. Endurance was one of the companies that I can deal with directly. They don't subcontract somebody out. Also, the rep I talked to was pretty nice. He explained a lot of stuff because I was asking a lot of questions. I wanted to make sure that it covered a lot of the computer work if something happened to the vehicle and he was really knowledgeable. I was satisfied.
BEWARE OF ENDURANCE WARRANTY. THEY ARE A FRAUD. State licensed submitted a claim to repair my vehicle and Endurance Warranty refused to pay for the repairs. DO NOT USE THEM BECAUSE THEY COLLECT YOUR MONEY AND BREACH THEIR CONTRACT.