Endurance Warranty Contract Reviews

I used my Endurance contract for the first time this week and they knocked it out of the park! I have a 2015 Mercedes SL400 and had a covered repair done at the local Mercedes dealer. One of the hydraulic lines that operate the trunk lift has ruptured. The repair required 6 hours of labor, so you can guess what it would have cost out of pocket. Endurance fully covered the repair (minus my $100 deductible) with no problem. My service advisor said they were great to work with, covered the repairs, and were responsive when called. She said they were much better than some other companies they have had to work with. So happy I went with Endurance and am recommending them to others.

It wasn't necessarily the best deal, but I liked the combination of price, how Endurance spread out the terms, and what I got out of it. I purchased a warranty through Endurance and canceled it for one car, then I purchased it for a second car. I canceled the first one because they misrepresented the warranty. They sold me a warranty verbally and certain examples for what I expected to get, but when I went and signed everything, they changed it. They didn't give me what they had offered me. I didn't catch it myself. So, when I went to go in for service, I found out nothing was covered. So, I canceled it because it didn't cover what I wanted it to cover. But I still went back to them only because of the pricing and what they got. I knew if it was covered, I had confidence they would pay. So, I had a good experience and a bad experience.

When I talked to Endurance, they sold me on the fact that it would cover a bunch of stuff because it's $100 a month. However, I'm not happy with them. But I have this feeling that if I cancel the contract, then my car will break down. At the same time, I feel like if I have a major repair, that they will not cover it anyway, but I don't know what to do about it. They're not helpful.

I had a pleasant experience with Endurance. I was looking at Endurance and CarShield and I chose Endurance mainly because they put me on their higher packages and their waiting period time was 30 days, whereas CarShield was 90 days. Endurance had a shorter wait time from the time that you started to the time that you could use the services. The purchase was a good process. The reps were very informative. I looked Endurance up online, put in my basic information, and they gave me a callback. They did email as well. What they discussed with me over the phone, they also had it in an email. So, it was very quick and easy. It wasn't a long process at all.

When I called Endurance, I was treated appropriately. They didn't try to sell me up on anything and explained how it all worked. I was satisfied with that call. The representative knew the product. The only glitch that I had was he didn't understand that I was in Florida talking with him. So when they switched me over to the sales department to do the contract, it was a slightly higher rate. I told them, "Wait a minute. You can't quote me one rate and then switch it to another." They immediately sent me to a supervisor who talked with me and explained and gave me some extra benefits by the fact that there was a misunderstanding. So I didn't cancel. Obtaining the contract was easily done through the phone call.

When I talked to the salesperson, he was very informative, and he didn't push his product. So I felt comfortable talking to him. I appreciated him for not being pushy. Also, he explained everything real well. There was an incident where we had agreed upon something. But when I got my contract, one of the items was not marked. He took care of it right away. I took advantage of the maintenance program on oil change and a fuel filter change. The claims process was real easy. The dealership took care of everything.

My car is covered with Endurance and the package that I signed up for seems all right. John was my rep and he seemed to know what he was talking about. He gave me his own number. It's just I called and I haven't heard back. I've called a couple of times and tried to get a copy of my contract. Nobody is sending me one.

Unfortunately, my son had a car accident in January. He was all right but the car was totaled and was no longer on the road. With everything else going on, trying to get the car issue taken care of, we couldn't get the Endurance contract ended in a quick way and it was upsetting for my husband. When we finally got the paperwork, my husband had to make an appointment at the bank to get the paperwork notarized. It was a long, drawn-out situation.

My late model Mercedes coupe needed two struts replaced. Struts are covered under the contract. Claims denied the repair stating the car has shock absorbers. Shock absorbers are not covered. They refused to believe me, the MB service manager and parts manager when we told Endurance that Mercedes has struts on the front axle. Mercedes does not manufacture a late model coupe with front shocks. When you call claims, all you get is some kid who can’t make a decision. He/She will email the issue to someone who approves or denies the claim. You cannot talk to that person directly. It's unfathomable. The only plausible explanation is Endurance would choose to deny a $3800 claim resulting in a cancellation, rather than pay it. That attached photo in question is a STRUT.

My experience in signing up with Endurance was misleading so I'm not with them anymore. They didn't tell me anything about the motor on my truck. Come to find out, I had a power chip in it. I went to get something done on it but they wouldn't cover it, so I ended up losing all the money I had in it. They never sent me a contract by email. They're worth a crap. They still owe me money but I figured I'm probably never getting them back because they weren't upfront to start off with.

My experience with Endurance wasn't pleasant at all. I ended up having to cancel the contract. It took them two months to get to the contract. When I got the contract, I realized all the things that were not covered. It didn't fit me at all. I had an issue with the car and I took it in. I called them several times to get a contract, and I figured out what it did and didn't cover. Then I found out none of the issues that were wrong was covered in the contract. So to me, that was just a waste of money. I wasted about $500 because I had the contract about four or five months. Luckily, I didn't even worry about even pressing the issue about getting my money back. I just cancelled the contract. My experience was poor because of lack of transparency. The selling point was good. It was like everything is covered. All you have to do is take your car to the shop and they'll fix them. You need to contact Endurance and they’ll pay for that. But that wasn't the case with me.

The Endurance sales agent was good. The only issue I had is with the roadside assistance with a third party. They didn’t want to pay to get my car and I had to come out-of-pocket. The roadside assistance people sat there and said they had a different contract than the contract I got from them. Between Endurance and the roadside assistance, they started playing monkey in the middle and then they ended up getting the car out, but it took five hours because the roadside assistance didn't want to pay the fee that the tow truck people were asking for.

Man, all I can say is Customer Service, didn't apply my deposit correctly, which was much more than required...so my payments would be lower. In order to fix their mess, they wanted to cancel the contract and have me to have the burden of starting a new contract. I almost canceled the whole thing. Whatever happened to GOOD CUSTOMER SERVICE?

I had the warranty for 45 to 50 days on my last vehicle and there were some stuff going on with my axle. When I called in to try to get it taken care of by my extended warranty, they wouldn't cover it because they said that it was preexisting damage already done to the axle. It was the first time it had been diagnosed for me and Endurance would not cover it. So, I had a bad experience before. But I've got a new vehicle and I decided to keep Endurance since I already had been paying into a contract. They were very good about switching my down payment and everything over to my next vehicle that I had bought. So, the service has been great with Endurance.

I sent in the money, but it took Endurance so long to respond. I never got the paperwork. They told me it was supposed to be out in so many days. I never got it. I had to call back in, then the guy gave me a bunch of baloney about it and said, “We're gonna send you an email with one on it.” And that took a while. I just called back in and told them, “I'm dropping the contract. Just keep the money. I'm outie. ‘Cause if it takes you guys this long to do this, then it’s probably going to be a problem if something happens to the truck.” So, I dropped them. I told the lady when I talked to her, “We're canceling this account. I don't want to have anything to do with it.” But she came back the next month and charged my bank account again. I had to go through my bank because they kept charging my account. I'm dissatisfied with them. But they sent a check for the initial startup fee.

The person talked so fast and rattled of a lot of stuff while saying, "This is a recorded line" (which I didn`t hear) and I thought I was getting a good deal so I bought it. Well after I downloaded the paper work I noticed that we couldn`t use the warranty for 30 days, which is fine but I surely didn`t hear AND 1000 MILES. After I downloaded 38 pages of the contract and started to read it and I saw AND 1000 MILES I called and told them I`m cancelling. We are disabled and retired. We wouldn`t put 1000 miles on it for at least 4-6 months if not longer.

They were very helpful in terms of getting the information to me and telling me what coverage would entail. Setting up the payment plans was very simple, as well.

I signed up with Endurance three weekends ago and I’ve made two phone calls since because I never received anything on email or by regular mail to verify my acceptance and contract getting very close to requesting a refund. Please resolve.

I currently have car warranty coverage through another company and decided to price coverage with other car warranty companies to see if I am getting the best service for my dollar. I contacted Endurance, because they had an okay rating on the BBB; however, my experience today was not good. Today, 2/2/22 @ 2:25pm I spoke with a man who was initially nice but quickly became very pushy and rude once I explained to him that I wanted to review the quote with my husband. He tried twice, despite my objection, to transfer me to a manager to lower the price, basically insinuating I could not afford to pay the down payment, which is not the case at all. Once I stood firm in talking to my husband first, the man hung up on me.

Endurance was very easy to contact. Each time I spoke with a rep. on the phone they were very friendly and helpful. They explained the coverage and listened to my needs to fit the contract best for me. The cost was better than I expected and being a Veteran, retired a senior they gave me discounts I wasn't expecting when I first called. The contract was sent to me in 48 hours. I highly recommend Endurance to anyone. I found Endurance by googling what are the top 5 car warranty companies. And each time endurance was recommended 1ST or second each time.

The signing process with Endurance was very easy and when I used them to be reimbursed for my oil change and an inspection, they paid like they said they were. But it turned out that the warranty is not what they said it was going to be. With the package that I bought, I thought that I could replace my tires and they would pay up to X amount of dollars per tire. But when I took my car in for an inspection and it turned out that I needed tires, I called up to see how much towards the tires they would pay and I was told that the warranty only covered for road hazard. But that was not what the salesman told me. It touched on what the tires would be covered like maintenance type stuff. And then when you get all the paperwork, it's so overwhelming as there are hundreds of pages. You can never really read it anyway. But what really stood out from other companies was the maintenance package that Endurance offered.

I do not usually write reviews but I felt this warranted a warning review for those who might be interested in what is like to actually try to get out of a contract with Endurance. I purchased a 2015 Dodge Grand Caravan from local dealer and it is perfect for our business vehicle that will be used for deliveries. I thought about the miles on the car and the amount we expect to drive and thought a car warranty might be a good idea. Did my research and felt Endurance was at that time the best plan to go with so called. (I do not like that you cannot get a quote over the internet, but they are trying to upsell you on all the bells and whistles so I guess I can understand.)

The rep with Endurance was helpful but I found out later that the information that they gave wasn't exactly complete. When I got the contract, they listed two pages worth of exemptions of things that would not allow them to cover certain items. They tell you all the great things that they cover, but they don't tell you all the things that could come up that you, as a consumer, would never even know.

On 1/15/22 I had the pleasure of working with an Endurance agent to obtain extended coverage on my 2015 Toyota Prius. It long ago ran out of the manufacturer’s warranty and I was concerned about parts coverage in case of failure. And expensive repair bills. On research, I found that Endurance was a highly rated and recommended extended warranty business. I’ve had extended coverage with another company on my second car for several years—their unlimited policy. Therefore on review I chose Endurance’s Supreme policy. It provides bumper to bumper “exclusionary “ coverage. My policy is for 60 months or 54,000 miles. I was quite pleased that my payment plan was a small down payment and a small monthly payment for 24 months, with no payments for the remaining 36 months of the 60 contract.

The very first issue started the very first day I signed up with Endurance. I was in my living room on the phone with them signing up and when they asked me for the mileage on my car, I told the lady. I told her too that I was not with my car. I was approximating the mileage out and that when I get to my car, I would let them know what the correct one was, but it’s so and so. The rep said it was not a problem and it wouldn't stop them from doing the policy so we went on with the policy. The second issue turned out to be about them not taking the money out.

I had another insurance that had to go through a third party to get my vehicle fixed. My car will be sitting in the garage for three days to a week and I need a vehicle to go to work. I called Endurance and I asked them if they could get my car fixed without going through a third party and they said they could do that. But then they lied to me. They told me that my car was covered, but it wasn't.

It's very unfair what Endurance is doing to us and I'm still not done with them. We've talked to them three times and they said there's no refund. My husband bought the vehicle on October 15th and drove the car approximately five miles to the house. On October 16th, we called Endurance and got the warranty. They told my husband to give them the mileage. He was reading from the document and gave all the information of the year, the make and the model. And Endurance made the contract out. Now that there's an issue with the car, they said that there's a difference of five miles from the minute he took the vehicle out of the dealership and the next day when he gave the mileage of off the paper. They said that because he didn't tell them there was a 5-mile difference, they were not paying anything and not even giving a refund. They said we'd have to open a new policy with them.

The rep was friendly, explained everything very well and helped me through the sign-up process with Endurance. He got the job done quickly. I called in and within 20 minutes, I had my extended warranty and everything all set. But there were stuff that he told me over the phone that I did not see in the contract. He said that if I buy the contract, he was going to give me free oil changes but that was not included. The contract was 30 something pages. I went over it a little bit and I didn't see anything. It's probably there but I didn't check thoroughly. The difficult part was making the monthly payments, because they go through another company. They sent me a link and I had to sign up through another company to make the monthly payments.

With other companies, I would have to go through a second party if something happened to the vehicle and I didn't want to mess with all that. Endurance was one of the companies that I can deal with directly. They don't subcontract somebody out. Also, the rep I talked to was pretty nice. He explained a lot of stuff because I was asking a lot of questions. I wanted to make sure that it covered a lot of the computer work if something happened to the vehicle and he was really knowledgeable. I was satisfied.

BEWARE OF ENDURANCE WARRANTY. THEY ARE A FRAUD. State licensed submitted a claim to repair my vehicle and Endurance Warranty refused to pay for the repairs. DO NOT USE THEM BECAUSE THEY COLLECT YOUR MONEY AND BREACH THEIR CONTRACT.