Endurance Warranty Reviews

Within 31 days after signing up, the car broke down while I was driving it. I was 20 minutes from home but it was signaling a catastrophic engine failure. I called, and Endurance arranged roadside service and had the car towed to the nearest repair facility. The shop couldn’t handle the repair because it was a hybrid, so I called back and they helped arrange a second tow to a Ford dealership about 20 minutes away. The dealership was great in communicating the full cost of the repair and what the warranty covered, and the repair was completed.

One issue I had, though not necessarily specific to Endurance, was with the repair approach. If you open up an engine and it’s a four-cylinder, there are four separate compartments. Two had failed, and only those were replaced. The other two weren’t, so the same problem happened again later with the remaining compartments. Also, I would like the option of using quality parts on the vehicle rather than the cheap parts. The warranty would not cover the more expensive part and it was not a matter of my paying the difference. That was a little frustrating. If I'm driving a Ford, I should be able to get Ford parts. It shouldn't be an issue. But we have not had any problems with the car since the second repair.

I like that Endurance is not like traditional insurance, where you keep paying and you may never have a claim. You pay for a period of time and the contract is agreed upon. It goes by mileage or time, whichever comes first. And once you've paid that premium, you don't get billed anymore, which means that you've paid for your warranty up to that mileage point or that date in full. I can't consider another situation that has been more honest and more transparent with me, because I forgot that that was even discussed five years ago. My boyfriend told me we haven’t made a payment to Endurance in a long time and we weren’t sure if I was still covered. So, I looked it up and I was a little confused. I called and I got an answer very quickly that it was already paid in full. Endurance is legitimate and has saved us thousands of dollars.

I saw Endurance Warranty's commercials on TV. It was catchy and when I signed up, the gentleman was very helpful and explained the warranty to me. I paid around four grand, but to me, it wasn't the big number. It was more the monthly number for me and I liked the fact that it was transferable as well. I'll never buy another new car. They depreciate as soon as people drive them off the lot, but if, for some reason, I got rid of my Honda, it would be another used car.

I've been very pleased with Endurance. My mechanic has been very pleased with his interaction with them as well, so that's very favorable. The one drawback to Endurance is the rental car thing. I've always used Enterprise. When I had my injectors replaced, I had a rental car and Endurance made me go through Hertz, which was a really bad experience. When I went to Hertz to pick up the rental car, they told me they didn't have a reservation for me. I said, "This was all arranged through my warranty, Endurance.” Endurance ended up letting me use Enterprise, which was right down the street and I don't know who paid for the Uber, because somebody paid for the Uber from there to Enterprise. Still, that was disheartening and I don't want to deal with that. I recently had some work done on my vehicle, and I didn't even bother with trying to get a rental car through Endurance. I just paid for it.

I've been very happy with Endurance Warranty and I have recommended them to other people. My daughter's husband had some truck repairs, and he drives a newer Dodge, but it's out of warranty. I told him that if he had Endurance, he wouldn't have to pay for all of the repairs. He used to be a car salesman, and he also sold car warranties and all that rip-off. I said, "No, I don't think it's the same type of thing. I look at it this way, my car is paid off, and the warranty costs me $119 a month. That's a lot cheaper than a new car payment. Don't work harder. Work smarter and make better choices." They were thinking about getting a new truck, but they've decided to keep theirs. I don't know if they've called Endurance yet, but they were going to look into it.

The driver's side door handle is broken, and it would be almost $500 to fix at the dealership. I can't afford that. It's not covered by Endurance, so I have to deal with a broken door handle. I just hope it doesn't open up as I'm driving. When the gentleman at the Ford dealership let me know what was and was not covered for my truck being in for the concerns that I had, I called Endurance. I'm a disabled senior citizen. I've had both hips replaced, so getting in and out is a bit more challenging for me. I consider the door handle to be a safety issue, not a cosmetic one. While Endurance did not say the broken door handle was a cosmetic issue, for whatever reason, they did not cover it.

It was in the fine print from the beginning, and I don't remember it being in there, but the Endurance rep pointed me to which page to look. She was very nice and was just doing her job. I said, “Okay. Well, thank you.” That was that. It is very frustrating, though, as a consumer when I pay all this money each month. I pay $121, and then I have a $100 deductible. I've been with Endurance for four years, and they have taken care of some fairly expensive items, but it was not like I was trying to get one over on them. I've had a positive experience, overall, with Endurance, but based on my recent experience, once this contract is up, I will shop around again and possibly go with a different company.

The warranty starts on March 3rd. I had to have 1,000 miles from when I bought the car. And it's good for almost up to 150,000 miles in four years. What really attracted me was when he told me that it was better than a powertrain warranty. He was very knowledgeable about the car I'm driving, ‘cause it's a BMW X3 SUV. I even learned from him about the car a little bit more, the all-wheel drive and the things that it covered. ‘Cause I'm familiar with powertrain warranties. Then, when he told me that it covered the air conditioner, plus electrical, I was sold. I was like, “I'd definitely try to do everything I can to get the policy.”

Communicating with them has been easy. I've called a couple of times, and the girl I talked to was easy to get along with. She was very eager to help. Then, when I got on a dashboard, the dashboard was super easy to get on to after I talked to her. I was trying to change the way the payment was gonna be drafted. I was trying to do it too early. When she told me, “You need to wait. It'll be ready after Wednesday,” and I said, “Oh, okay. I'm sorry.” Afterwards, I was able to do everything on my own, on the dashboard.

The one-on-one and actually being able to call and talk to somebody was so easy. Then, to be able to take that information and to transfer it to the dashboard, and even easier, to be able to do it myself, I like that. I never had buyer's remorse. But then, when I did all that, it really made me feel good about buying their policy. Because it is probably twice as much as a regular car, I was hesitant about how much it was gonna cost me. But after all that, it makes me feel better. I feel like I've got a sense of assuredness that if something happens to my car, it's gonna be taken care of, because I am following up with the maintenance.

I have been recommending Endurance to people. I've told my friends that if they buy a car, especially from a dealership, before they sign the paperwork and buy their extended warranty, they might wanna call Endurance first and see what their price is, because I really like these people. With Endurance, they're gonna give the roadside service, the car rental, the towing. And they're not gonna get that with a dealership. If the car breaks down, they're gonna have to get the car there. Endurance will help them get the car to the closest shop that they need or want. All these celebrities are also endorsing it as well, and it makes me feel so much better. Any doubt that I had about Endurance is gone. Now, I know that if something's gonna happen with my vehicle, it's gonna be taken care of.

In the shop that I normally go to, the guy running it is also the mechanic. And as I watched what was going on at this location, they had somebody dedicated to dealing with these issues. Had I not gone there, it would have been a very tough experience. So, I was glad that I chose to go to a location that was familiar with Endurance. When I described the issue, they said it sounded like it would be covered. At the shop, they found an additional problem I hadn’t noticed and sent that information to Endurance, which covered more than I expected. All problems had to be verified with pictures, which made the process difficult. But this shop was acquainted with the problem. And he said I would have left with an unsafe vehicle if it wasn’t resolved. They also expected Endurance to cover it.

It took about 45 minutes to an hour to get everything reviewed by Endurance and approved. Once the shop had the authorization, the work began, and I left while my wife picked me up. They said the car would be ready in the afternoon. They called me when the car was ready, and I came back and picked it up. I was very pleased with the entire process. Endurance needed to ensure repairs are justifiable and required information, and this facility was able to work with them effectively, which is something not every shop could do. Endurance is very thorough and careful. They were concerned with my situation and showed interest in helping me. They demonstrated care and concern. They weren't trying to avoid a claim. They were trying to make sure the claim was satisfied.

My car's been at shop for 2 days already and if I take it I owe tbhm 200$ which endurance won't cover only to have to take it to another shop for another 2-3 days and hope it's cheaper when it's not really because I paid 200$ and my 100$ deductible so it wasn't much cheaper for me and a lot more hassle so long story short I was left to pay almost 550$ on a 1330$ repair. While I'm thankful they covered something I do pay a lot them every month for the security of a warranty and will keep it because it did help. It's just not exactly how they describe it.