Endurance Warranty Reviews
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About Endurance Warranty
Endurance delivers customizable auto protection plans to drivers nationwide. Overall, customers have mixed experiences with Endurance. Some have praised the customer service and smooth sign-up process, while others have faced challenges with denied claims and lack of coverage for unexpected issues.
- Unlimited, customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- Limited rental car reimbursements
- No corrosion coverage
- Some claims denied
Featured Reviews
Endurance coverage
Endurance offers six tiers of protection, with the option to customize any plan to suit your vehicle and budget. Whenever you’re shopping for extended warranties or vehicle service contracts, it’s important to understand the terms and conditions so that you know exactly what you're getting.
We’ve broken down some contract details to give you an idea of covered parts and exclusions in each plan.
| Coverage | Secure Plus | Superior | Supreme |
|---|---|---|---|
| Engine | |||
| Transmission | |||
| Drive axle | |||
| Transfer case | |||
| Seals gaskets | |||
| Turbocharger supercharger | |||
| Heating system | |||
| Cooling system | |||
| Air conditioning | |||
| Brakes | |||
| Suspension | |||
| Steering | |||
| Fuel system | |||
| Electrical components | |||
| Navigation GPS | |||
| High-tech components | |||
| Plan name | Secure Plus | Superior | Supreme |
Endurance auto protection plans
In addition to Secure Plus, Superior and Supreme, Endurance has three additional plans — Secure, Advantage and Select Premier — that can be customized to varying levels. Here’s a quick summary of each:
- Secure is a powertrain-only plan, which protects the most important parts that make your car run, like the engine, transmission and drivetrain.
- Secure Plus is a step up in coverage that protects additional components, like your steering system and certain electrical systems.
- Select Premier offers similar coverage to Secure Plus for high-mileage vehicles (more than 150,000 miles).
- Superior includes an additional range of components, adding on protection for air conditioning, fuel systems and suspension parts.
- Supreme is Endurance’s comprehensive coverage plan that provides exclusionary coverage, similar to a manufacturer’s warranty that comes with a new car.
- Advantage offers comprehensive-level coverage plus up to $3,500 in annual maintenance costs for things like oil changes.
Endurance benefits
Each Endurance plan comes with standard benefits, including 24/7 roadside assistance, rental car reimbursement and trip interruption reimbursement. All plans include a free year of Elite Benefits after a $29 activation fee.
These added protections include:
- Windshield repair covers up to $500 if your windshield is chipped or cracked due to road hazards.
- Collision discounts offer up to $500 per covered collision, up to two incidents per year.
- Key fob replacement has a $500 limit on key or key fob repairs or replacements.
- Tire repair or replacement covers up to four tires per year due to road hazards, with repair costs covered up to $150 per incident or $600 total.
Endurance protection plan costs
The cost is estimated to be between $1,200 and $1,920 per year for a basic Endurance vehicle protection plan. On the high end, Roger in Texas told us his Endurance plan cost $4,500, and Rodney in Louisiana told us his plan was $4,900.
Considering average extended warranty costs range between $600 and $1,000 per year, Endurance plans aren’t the lowest-priced option. Final pricing depends on whether you choose a financing plan or pay for the contract in full.
There have been a handful of complaints about price increases that confused some plan holders. Roberto in Texas wrote in a recent review: “Despite not having filed a claim in 10 years, my premium with Ford kept escalating — $80, $90, $100, up to $145, which I found unreasonable.” Carl in Arizona “received a letter about a price increase …” but was unclear which of their three insured vehicles were affected, saying, “There was nothing in the letter about which vehicle.”
Despite the complaints, most Endurance customers reported high satisfaction with pricing and billing. Kirk from Oklahoma said that the company’s pricing stood out compared to other competitors: “I liked Endurance Warranty's competitive pricing and favorable terms, especially their lower copayments and deductibles compared to other companies.”
How much does an Endurance plan cost a month?
If you pay monthly for a basic plan, Endurance protection plans cost anywhere from $99 to $160 a month. For instance, Bob in Nevada pays $102 per month for Select Premier coverage on his 2017 Nissan Rogue. On the higher end, Thomas in Indiana pays $225 per month for coverage on his BMW.
There are many factors that can affect the cost of your plan, including your vehicle’s make, model, year, mileage, and whether you finance your contract. The most accurate way to determine cost is to request a free quote by providing your contact details and basic vehicle information. You can get a free quote by phone, complete a quick form online or view your price instantly through the Endurance online store.
Endurance payment options
Endurance offers flexible payment plans and term lengths when you finance your coverage. There are also seasonal promotions and limited-time offers that may lower your costs.
One area where Endurance stands out is its 36-month, interest-free payment schedule. Endurance also offers a 30-day money-back guarantee period if you decide you don’t want the protection after all.
How do you file a claim with Endurance?
First, stop driving when you notice a problem. Then, use the Endurance mobile app or call the roadside assistance provider listed in your contract. For the best chances of getting your claim approved by Endurance, take these steps:
- Take your car to a licensed repair facility. It can be your mechanic, a dealership or one from Endurance’s RepairPal network. Show your Endurance vehicle service contract or contract number to the service manager.
- Get the repair approved first. Have the service manager obtain authorization from Endurance before any repairs.
- Authorize any teardowns or inspections. Endurance might request an inspection or a teardown to see what’s wrong. If the issue isn’t covered, you may need to pay for the diagnosis.
- Pay any applicable deductible. Go over what’s covered with the shop. You’ll need to pay any deductible directly, which is anywhere from $0 to $200.
- Keep all documentation throughout the repair process. The mechanic should bill Endurance directly. Make sure all repair paperwork is sent to Endurance within 30 days.
Endurance pays claims directly to the repair shop, so you don’t have to pay anything out of pocket other than your deductible. Payouts are limited to the vehicle’s trade-in value, though. As a result, maximum payouts differ for each contract.
Endurance FAQ
Are Endurance plans transferable?
Endurance vehicle protection plans are typically transferable within 30 days of the vehicle's sale and require a $50 transfer fee. Ask a representative to see if your car is eligible for a transfer.
Do dealerships accept Endurance?
Yes, many dealerships throughout the country accept Endurance automotive protection plans. Its auto warranties are honored at any ASE-certified repair facilities across the country.
Does Endurance have a waiting period?
Yes. Once you buy a plan, the coverage begins after 30 days and 1,000 miles.
Can you cancel an Endurance plan?
Endurance has an unconditional 30-day, money-back guarantee. If you decide the coverage isn't what you're looking for, the cancellation process is simple. Call the customer service number, and if you haven't used your plan in the first 30 days, Endurance will refund your money.
Are Endurance prices negotiable?
Yes, negotiating prices is a fairly standard industry practice. It’s helpful to have lower quotes from a few other extended warranty companies at hand when asking an agent to lower your price.
Does Endurance require a vehicle inspection?
No, Endurance doesn’t require a vehicle inspection before offering coverage. However, you must properly maintain your car to keep your contract valid.
» RELATED: How does an extended car warranty work?
Is an Endurance protection plan worth it?
Endurance offers some solid benefits: It covers vehicles up to 20 years old, provides a nationwide network of certified auto repair shops and can protect you from surprise mechanical breakdown costs. Many positive customer reviews praise how easy it is to sign up, and they like having the peace of mind. But the real test comes when you need repairs.
Customers frequently report that actual coverage or the claims process didn’t match their expectations. For instance, an Endurance reviewer in Illinois told us: “I paid thousands of dollars into my Endurance Warranty, including a transferred plan worth around $3,500 and nearly $3,000 more on the current one. When it came time to use the warranty, the coverage and service were nothing like what was promised. Getting answers has been a nightmare, and the amount they claim I paid is completely inaccurate.”
That doesn’t mean Endurance is a scam. These types of complaints are common with almost all auto protection and extended car warranty providers. Endurance can still make sense if you have an older vehicle and want backup for major repairs. Just be sure to understand exactly what is (and isn’t!) covered before you buy.
Endurance Warranty Reviews
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- 4,768,662 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
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