Endurance Auto Warranty Reviews

I heard all the scare tactics about, "It ain't no good. They won't pay." I thought, "That's gonna cost a lot of money." And I'm on a retired income. I said, "I've got an extended warranty." The mechanic said, "Well, you shouldn't have no problem because this involves the running gear of the car and the car will not run unless you get this fixed because the belts are all hooked to this compressor." I called Endurance and the gentleman there that I spoke with was very helpful. He paid attention to everything I said. He explained it to me. He said I would have to pay the $100 deductible and I would have to pay the Freon, which was 150. He said any shop towels or things like that that they would use on the car, I would have to pay for that.

It ended up costing me a few dollars less than 300. I paid my 300, Endurance took care of the rest of it. There were no questions asked. All he did was look it up and said, "Yes, ma'am, you're covered." I thought, "What? Does that mean it's gonna pay for it?" He said, "Yes ma'am." Endrurance's part of it was 700 and it took care of it.

I was sold and I've been telling everybody, "I don't know about these other warranties, but I know how Endurance works, and it does work because I'm a living proof of it." My car would have been parked if I had to come up with that. It was a little less than $1000. If you're thinking about getting an extended warranty, try Endurance because you can't go wrong with them. As long as it's a covered thing in your policy, they take care of it. They would fo it with no problem.

I called my mechanic back four days later, and asked, "Brian, have you heard anything from the warranty thing?" He said, "Yeah, we got our money. It's taken care of." When I told him the other day I had to take my car in for its regular oil change and the rotation of the tires, and I said, "I've got my warranty starting back on October the 1st. Does that mean I'll have to go somewhere else or you're gonna take care of me again?" He said, "We'll take care of you. Just don't tell nobody because we can't do all warranties because they don't pay like yours did."

I had insurance through another company before that wanted me to pay all this extra for the rental car, in which on a car insurance policy, you only get a rental car if the car was wrecked, and not if you have mechanical failure. So that was a big point for me when the Endurance rep told me, "If the car breaks down and they're gonna have it for a few days or you've gotta have something fixed on it, we'll cover a rental car." He also added that, "If you are driving out of state and the car breaks down, we'll pay for a hotel." I go out of state a lot. I've got family that lives in Oklahoma and Texas and my kids and I take road trips constantly so that's peace of mind that I wouldn't have gotten out of just my car policy.

I've run into some personal issues so I called Endurance. I happened to have gotten a manager when I called in, and he said, "Let's do this. You have till the 1st, if you absolutely can't keep it. But in order to make sure that you're okay, because at that point, you're gonna be at your 30 days, your 1,000 mile mark. And if you cancel it now, what if you can pay it and you cancel it now? You've gotta start over again." He also said that, "So if something comes up and you absolutely cannot have that money come out of your bank account, let me know on August 1st. It won't come out on the 2nd. But to make sure that you're okay and to make sure that you don't have any other things on your plate, because it seems pretty full, if you're able to keep it, we will waive your September. And we'll defer it till the end so that you have that cushion and you're not also having to worry about something going wrong with your car." It was awesome.

Several things happened to my car that Endurance would have paid for if I had have realized they were as good as they were. But I didn't collect the insurance because I didn't realize that they would pay for electrical and all of this stuff. When I had trouble with my transmission and we had to replace the transmission. I called Endurance to see if they would pay anything on it, and they did.

My air conditioner went out. I took my car to three different places and they kept telling me there was nothing wrong with it because it would cool sometimes and then sometimes it wouldn't. They would stand outside the car and roll the window down and stick their hand in there, and if it was cool, when they felt the air coming out of the vent, they wouldn't do anything. So, I put it in Nissan. They checked it out, charged me for checking it out, and said it was okay. I took it to Modern Chevrolet and they checked it out and said it was okay.

I asked a guy at one of these Quick Lube places that changes your oil if they know a good air conditioner place and the guy said, “Take it down to Parrish Tire.” So, I took it down there and they had a real mechanic down there, not one that looks at a computer. He said, “You're gonna have to replace all this stuff.” So I called Endurance and I didn't think they would pay anything on it, but I tried anyway. The rep said, “Yes. We'll come out and check it." That was why I renewed my policy with them because they did me right twice.

I'm trying to get my car together to go to Huntsville, Alabama this year. So, I wanna make sure everything is right on my car and the representative said that Endurance deals through the Nissan dealership quite a bit. That way, I could always go to Nissan. They'll know more about my car than anybody else would. My main thing is traveling somewhere with confidence, knowing that I won't have to search around in a small town and look for some mechanic that may or may not take you through. A dealership is gonna take you.

The representative was very knowledgeable and very proficient because he explained the coverage. He answered every question I had. He broke down most of the electrical, what Endurance covers and it sounded good to me, about the tune-up and the oil change one time on each one. I could go with that because that's the vote of confidence that they’re bringing in with me. If they’re gonna do something one time, then the rest is left up to me that day. I could deal with that as long as I know that if I get it done, everything is gonna be covered. All I need to know is what's not covered. That way, I know what I can and cannot, what I will and will not be able to pay for it myself and I know how to approach it. Any problem that I may have right now, I believe that Endurance will take care of it for me.

The representative represented the company very well to me. I had to miss his call one day because I was in the shower and I didn't hear my phone ring. But since then, I got some paperwork from Endurance and they got their first payment yesterday. So, all I need to know is when I would be able to use this. It says I have to wait 30 days.

I had it sent to the dealership, and they said that the manifold slid out and they were going through all other stuff, saying they need to be replaced. I said, “They don’t need to be replaced. You don't have to do that.” He was also gonna put the tires on there. I said, “I didn't even ask you for tires.” He added extra stuff on there instead of what I was asking to check. That was what made the price go up that high. It was 11,000. Then after I take that stuff off, I checked and the engine light was on. The car is still saying, “Cut off. Please set the engine off or you may lose control of driving.”

When I first got the warranty, the lady put my information in wrong. When their own claims department called me, the rep was like, “We have the same name but yours is spelled with one F, which is weird.” I said, “No, I spelled with two F's.” He’s like, “Well, whoever did this, they put the information in wrong.” Then it said 89,000 miles on one, then the same day, it said 189. I said she did it wrong and she had to transfer me to a supervisor. That was why I had to pay two different prices. I had to pay the difference with what I paid the first time because she put all the information in wrong.

I was like, “How is that my fault when she put all the information in wrong. Even spelled my name wrong.” That's a gray area right there, and then an Endurance worker put the wrong mileage on it, and she said she can't go back and change it because it was already 30 days old. I had to call CARFAX and do a report. My claim was denied. They said, “If you change your name and put the mileage right, then you can call the claims back and we can get this claim going.” I was like, “I called, and the lady was like, she couldn't do it because the people who I took it to previously on 10-31 put the wrong mileage in, which the lady said she couldn't change it. She apologized because it was 30 days old already, but she said she couldn’t change it and put the right one."

So, it’s jammed up. I was trying to pull up the CARFAX report to change the information on there, but I'm sure she didn't change my name. The rep was supposed to pay close attention when you’re dealing with people’s money. That was a bad experience right there. Still, I already recommended somebody to Endurance and they already have a claim with them.

I recorded everything from day #1, every conversation. I'm so glad I did because the Lady I signed up with said everything was covered from bumper to bumper and the man that said I was lying said no one would ever say that but I have the recording of her saying just that so then he said I wasn't covered and sent me a total different contract then the one that was sent to me the first time so they sent two different contracts that doesn't match.

We've since lost our business and in the process of losing my house because this is the second month and they're saying if I don't keep sending their payments they'll turn me over to the credit bureau because of the lies told by Endurance/Everything Brake's. Endurance takes your money but line 5 is who you deal with and they don't want to fix your vehicle. My family is devastated and almost homeless now because of Endurance Everything Brake's so no My experience was humiliating and not a good one at all. You would think someone from corporate office would try to reach out being is how My payments were on time every time with Auto pay and no problem getting the payment. But I've only been threatened with them trying to ruin my credit after being lied to and humiliated by their employees. Sad but I'm talking with a law firm to see what we can do about it I'll update everyone later on this matter. God bless everyone.

The guy told me, “Hey, look, we gonna change the water pump, but you might as well change the thermostat. They come together. And if you put the old one back on, more than likely in the future, that's gonna become an issue.” So, it makes sense to change both of them. Instead, they didn't wanna change them. They was like, “No. It's still working. We're not gonna pay for that. And put the old one back on.” Which it just seemed stupid, because I'm pretty sure my car is gonna need a thermostat pretty soon anyway. So, then little stuff like that, that it may have cost extra. But again, I'm gonna come back to you anyway and tell you, “Hey, look, now, this is not working.” It just seemed really inconvenient and unnecessary. Especially if you have to take it off anyway. It's not like they have to do something extra.