Consumer Complaints and Reviews
I paid $2,738.28 and tried to use it one time for my vehicle and I was denied and after that the phone numbers were disconnected. I lost all my money and I need to know what can be done. I was taken by this scam and justice should be done. Any lawsuits pending or in process, I would like to be included.
I purchased a 7-year warranty for my Toyota Avalon 5-31-08. It expired 5-31-15, and I never used the service. Total cost was $2410. The two phone numbers I have, 800-414-4333 and 866-915-1555 and 800-209-3755, are no good or are not numbers for CDWS. Mepco Finance Co. is unhelpful as well. I was told I would get back $1500 if I never used service. Since this was a scam that I fell victim to as well as all the others who commented, I too would be willing to join a lawsuit.
Sept. 2009 I was sold an extended warranty on my 2005 Chev Express Van by a salesman who stated "twice" that if I did not use the warranty, they would refund my $2670 "IN FULL" at the end of the contract. I recorded this conversation. So after two years my air conditioning went out, but I would pay for the repairs myself because they were much less than $2670. With a few months left on the contract, I tried calling the claims number on the card... 877 234-4333 (number was disconnected). I went back to the new sales number and they answer. They said they would direct connect me to claims, put on hold for 20 minutes then it just hangs up. Tried this 11 times and was never allowed to speak with anyone. Thank you Consumer Direct Warranty Services for breaking into my life and stealing $2670 from me. I really appreciate that.
Purchased my warranty 1 yr ago. Did not use it, traded in the car, and wanted to cancel my warranty. It's been nothing but problems trying to get my refund. Started over a month ago but still no refund.
I bought warranty back in 2010. And I tried called many places and phone numbers don't work. When I first sign up they disappeared. I paid for my warranty in full and I never got anything fix because I could not find company. They took off and ran. If there is lawsuit, please contact me.
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I was getting close to my mileage so I pulled out my warranty to request my rebate of 2,160 that they promised us. Just to find out you can't connect with anyone and then I put in this complaint. Lawsuit come up, I want in.
I had a reimbursement claim for towing repair for my truck. The claim was submitted back in March the 9th 2015.
I completed the request for my refund and sent it to their Las Vegas address then sent it back with a statement say they are no longer located there. I called all the numbers given and all they want you to do is buy some item.
Applied for my rebate but the letter came back "no longer at this address"! More like a ponzi scheme the first people get service and financed by the latest suckers. Sorry I meant no harm but you had to be suspicious when they tell you to WAIT until your contract is expired before you can ask for a rebate. So they go broke in the later years and stick it to the consumer. Why don't these companies have to put up a bond or something. State DA is somewhat responsible if companies can operate without a bond.
I purchased the extended warranty, $2370.00. Over the five years I had one problem that I was going to have taken care of, however, because there were two components attached together this warranty didn't cover it. So, I have never had to use it and was supposed to have it all returned to me this November. I have called every number they gave me to find out that those numbers are to other companies trying to sell a vacation, or a rebate card....and one number leads you to nationwide directory assistance, which found a number for me & I called it, only to receive the recording that it was no longer in service! I too can't believe how people can be so crooked. I did everything I was supposed to in accordance with the warranty....I too want in if there is to be a class action suit!
Been dancing through their hoops to get my rebate back, and when I actually succeeded in getting all of the paperwork in by their deadline, they then come up with some bogus claim that because my plan was 5 years/150,000 miles, I had to satisfy that I held on to the vehicle for 5 years and I ALSO needed to drive 150,000 miles in the last five years... I live on a damn island and would never have been able to satisfy that condition.... I WANT IN ON ANY CLASS ACTION LAWSUIT!
I have been trying to get my money back. I sent all the paperwork into the company address and it came back no longer at that address. I paid $2000.00 for this coverage. I also checked with the bbb before I got this. They only had one or two complaints that they did not take care of. If there is a lawsuit on them, put me in.
Never paid any claims and now that I am due a refund through their "purchase rebate guarantee" they seem to have vanished completely.
I am one of the other persons on the same end as you, thinking that you are doing the right thing to protect yourself in the future for possible repairs to your vehicle. Keep your vehicle in good shape so you do not have to use them (they banked on this). When I need the warranty 2002 Lincoln/engine, the dealership and I seek them out and they are nowhere to be found. Except through Consumer Affairs reading everyone else horror/nightmare that we know only happens to the other person. This time it is each one of us and it appears that we all are out of our money (not out of luck) has nothing to do with this.
We all made the right choice, just did not hang up the phone, and check with some protection agency to see if there were any complaints. Probably work in the beginning to catch all of us. Let us all pray for these people that are involved that God have mercy on their souls for the distrust that they have place in our minds and hearts. Which we will hold and carry for a long time to come. Yes, I am in the lost too, I put out over 2000 dollars for the coverage which does not end for another year and 50 thousand more miles.
If they could ever be found, which they are probably under a different name doing the same thing to others, include me in the claim or the beat down in court. Remember God has all power. HE will draw them to the light for us.
I bought what I thought was an extended warranty and thought they were an actual company because they had told me they were through Toyota. Told them I would think about it and then call back. It was an actual number and received another worker who told me all the same information as first. Then called several years later and spoke to someone re a denied claim and they explained why it was denied. Now my 5 years is up and suppose to get a rebate back, they are nowhere to be found and the MEPCO FINANCE CORPORATION say they can't do anything about it either. So I was scammed, will never buy extended warranty again. It really makes it bad for other legitimate companies.
I bought this coverage and thought it was legit. I tried to call customer service to see if I had coverage and all I get is a busy signal. I then called BBB and was told that this company has had several complaints and the owners are nowhere to be found. The company was not a real company. What a scam. I spent over $2,800.00 for this protection. Very disappointed.
I purchased a warranty in 2008 with this company for my 2000 Toyota. I tried once to have my window repaired - the motor burned and I could not open or shut window. They told me they had to have all the vehicle repair forms on the vehicle. I had to pay the repair cost because I was on vacation and did not have these records with me, I had to get this window fixed now... I need a repair on the vehicle now and I find out they are no longer in business. I am in the same boat all these other customers are in, we just got taken. Put me in the class suit.
I invested $1711 for an extended warranty on my vehicle. I recently needed repairs to my transmission which would have been covered under the warranty only to find the company is no longer in business and so I was stuck paying $3500 out of pocket as well as almost $200 for car rental. That's almost $5500 that this company has taken from me!! I'd like compensation for my investment and at least 50% of the repair cost due to the fact that I could have found another extended warranty company to cover my costs had I known I was no longer covered with them!!
I also paid for an extended warranty in 2008, add me to the class action lawsuit again.
I'm scrolling and I'm amazed as to how many people were duped and left hanging by this company. No correspondence to say they were going out of business. When you call all these different numbers, you get shifted around like a fool... This company sucks. I've written to the Attorney General of Illinois, Ms. Lisa Madigan, who referred to the California Attorney General. Just like you guys, I paid $2500 for my coverage... I'm shocked with all these people. Nobody can pull the right strings so we could sue to recover something.
I bought this extended warranty through Mogi for my 2001 Buick Regal LS in May of 2009. The cost was $1600. My water pump went out in August of 2009 and they did have it repaired and also paid $150 for a car rental. I thought everything was alright. In October of 2012 I had another problem with the engine and the repair shop, same one with the water pump, tried to put in a claim several times with no response. They called me and told me the warranty company was out of business and that I would be responsible for the cost of the repairs. Talking about a shocker! The government need to do something so that all who lost money could be reimbursed.
Still waiting for some word that this fraudulent company has been stopped. I also paid good money for an extended warranty and there never was one. I've searched high and low, and even talked with the FBI, yet I still don't know any outcome or even if these guys are off the streets. It's been since 2010 that the corp was ordered to stop selling contracts. I'm still out a few thousand and hope something is being done and that I'll be notified of any class action lawsuit.
I purchased a warranty from Consumer Direct Warranty Services on 12/12/08. The rep told me it was a bumper to bumper extended warranty and would cover everything the dealer's warranty covers. Since my 2006 vehicle's dealer's warranty had just expired, I could not afford the costly repairs. Decided to purchase the warranty. When tried to use it the first time, repairs were denied, but was able to speak with someone. Tried to use it again a 2nd time, again it was denied. Repair shop had to file claim online and took days to respond. And this time the cost to repair the catalytic converters were over $3,000. I tried using it a 3rd time to repair the suspension costing $2,500, but this time could not even get a hold of anyone.
Per online info, they were out of business and filed for bankruptcy. So, very upset. Reason for buying the warranty in the first place was because I could not afford the repairs. I could use the refund to help for the repairs. I am so desperate & broke. Please include me in whatever can be done to at least get our money back.
I purchased this warranty in 2009. It is a fraud. Add me to the class action lawsuit.
I purchased my 5-year 150,000 plan on 5/29/09 and just this past weekend found out that this fraudulent company is out of business and I am, needless to say, IRATE! If there is a pending class action lawsuit, please add me to the list. I paid a little over $600 for a water pump repair/replacement that would have been covered or in dealing with them DENIED!
I purchased an extended warranty in June 2008, and now, in May 2013, I have found the company has disappeared. I, along with the rest of this group, am out a large sum of money. I am living on retirement, and this is not pocket change! Would love to get our money back if anyone finds these thieves!
I purchased my warranty in June 2008. We are now heading towards the expiration date and was told that if not used, I could contact the company back and obtain some form of refund. I've tried for the past year or longer to get in touch with these people. Never once got a call back. I had my auto body shop attempt to contact them in the past to collect for repairs. Still no contact made. I recently attempted to call them - disconnected, site down, no trace of these warranty people. I can't believe this has happened to so many people! I paid over $2,400 for my 5-year warranty! I could really use this money, and even more so now in the event my car needs repairs! If anyone finds out anything about how we can go about collecting what was stolen from us, I'd appreciate it! I'm so upset!
I purchased 150,000, 5-year extended warranty from car dealer to find out it is worthless! I'm amazed that State of California shut them down without securing funds from them to cover future claims. Where are the charges of fraud? Jail time?
II bought a extended warranty for my Honda Ridgeline in December of 2008. Now in 2013 and still under warranty, I need to use my coverage and was unable to contact anyone. I am out $2,200 which would be very useful in covering my repairs. I am upset and would like to be included in any rightful distribution of my scammed money that there may be.
I bought an extended warranty in 2008 for our truck. Luckily, we didn't end up using it and went to see about a refund. Now there is no way to contact them, only put out $1,800.00. But that was a lot at the time. If there is ever anything done about this, please include me.
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