CarShield

So far we like it. We haven't had it long enough to know. The agent was very knowledgeable and helpful and explained the policies so we knew what coverages that we had. So far the only negative thing we have to say is that we have never received our policy.

Requested a quote online. Sales guy called and tried using high pressure sales, once I pointed that out he developed a bad attitude! Within 2 minutes I told him to remove me from their list. He replied "Hey look you requested this quote and I won't remove you from our list"! I told this guy "I don't deal with high pressure sales" and hung up. This jerk called back in seconds, yelling at me on how rude it is to hang up on someone! I was in total shock, I'd never had a company do this. He continued yelling at me about how I requested information and he was going to give it to me. I hung up again after telling him 1 more call and I'd file harassment complaint with customer service. NEVER DEAL WITH THESE PEOPLE!

I demand a refund and cancellation of the contract. I was misled claiming that my warranty on my vehicle was expired even though I had a current one through my dealer which led me to call for more information. The whole time on the phone with the rep said that I would only be paying $61.93 total for 5 years NOT $6,193. This whole time they acted as if they were a part of the dealership or had some relation with the people I bought my original warranty with. If this is not refunded and cancelled I will be filing a claim against your company through my bank and suing your company for fraud seeing as based off your reviews I am not the first person this has happened to.

Our extended auto warranty was running out. We've used the 5 years/50,000 as my wife's got over 50,000 miles already though we're still covered for the 100,000 in the engine and frames. But we never know when we'd need a warranty. We take a lot of trips and I don't want a breakdown and have no way to get the car fixed. So I checked every company and the CarShield reps were very pleasant and helpful on the phone. And if I had a question, they had answers or would check and find out right away. That means a lot. Their customer service was very good so I assumed their business is gonna be very good. We got the full package at $100 deductible which isn't that bad as well. I had to wait until I had 1,000 miles before the coverage started working which bothered me a bit but that's alright.

I entered my information online last week to get a quote. Today, I get the phone call and everything with the call was going fine until I spoke with an account manager. That account manager would not let me off the phone, especially when I told him I had an appointment to get to that was 30 minutes away. He kept saying he acknowledged that I had to go, but would not let me off the phone.

Well, first I receive this letter in the mail stating that my warranty is going to expire on the brand new car I just purchased a few months ago. So, I panic, thinking I forgot to fill something out and immediately call the 800 # provided. A few minutes into the call I realize I have been "had". The sales pitch begins... I listen politely, decline and try to get off the phone. He continues to push me. Again I politely decline. He continues the "hard" sell. Now I find myself telling him my life story as to why I can't afford this right now. He doesn't care. He goes on and on about the terrible things that could happen to my car. Really?

When I purchased the warranty, it was great. When I decided to use it, though, I had a problem. CarShield said they're going to pay for the transmission and for it to get tore down, but when I got it tore down, they said they aren't going to pay. I had to pay $500 something. It took the warranty people so long to make up their mind if they're going to fix it or not that I had to have a vehicle that I rented for ten days. I finally called and they said they weren’t going to fix it. Just for no reason. When I called to cancel the warranty, the guy asked me why I wanted to cancel and convinced me to fix it. But it cost me to keep my rental car for so long because of the back and forth. I was very unhappy about that part. The people who have the authority won't return your calls and were very short with me. But with the payments, they would gladly take my money out of my account. They don’t wait for weeks.

I received a "FINAL NOTICE" in the mail that states: "Our records indicate that you have not contacted us to have your vehicle service contract activated. We are informing you that if your factory warranty has expired, you will be responsible for paying repairs..." This is designed to dupe unsuspecting/uninformed into paying for something they may not even need. In my case, my car is just over 1 yr old, still under factory warranty AND covered thru the extended coverage protection purchased w/ the vehicle. I will be forwarding a complaint to the State of Kansas A.G.'s office.

I received a solicitation today via mail from CarShield, offering an extended warranty on my wife's Honda Odyssey, however, the document was designed to make us think that we already had a relationship with CarShield, e.g. "Our records indicate that you have not contacted us to have your vehicle services contract activated" and "RESPONSE TO THIS NOTICE REQUESTED." They also list my "Customer ID" account number in their document as if am their customer. They are pretending to be affiliated with Honda in an attempt to fool the gullible consumer into contacting them. This is fraud, plain and simple.

I was looking through different brochures trying to find out a decent warranty to put on my 2007 Lexus. The cost of parts is high so I have to have some protection. I decided to go with CarShield. I filed a claim for my alternator and I had no problem with the service, although I had to call a couple of times to get things straight. There was a time too when they couldn't find my payment for about 29 days. But when they did, CarShield applied it to my account.

I am just a customer doing due diligence in selecting a warranty company. I contacted CarShield and was passed from someone named Becky to a manager named Sean. They totally had me until Sean suddenly started talking to me in a way I can only describe as absolutely rude. All I was asking for was a sample contract so I could compare coverage. He replied by saying if he did that I will never call him back! I literally had my credit card out ready to buy when he started down a high pressure road. Then he said he would only do that if I gave him the down payment now! He eventually sent it to me but then demanded I stay on the phone while I read over the contract. I just can't stress how sold I was on the warranty until Sean began with the incredible high pressure in a rude manner. They lost a customer instantly when he did that. Finding a good company is turning out to be such a struggle.

The CarShield rep was wonderful and it's been so easy to make payments for the warranty with a check every month. Also, the service we got was perfect when we had a claim. The car's transmission went so we filed the claim and the dealership fixed it. Everything is perfect with CarShield.

CarShield was willing to negotiate their price. Their rep was cooperative and making payments was easy. I had two claims with them and they covered both things. The warranty was certainly helpful with this last repair, which would have been $1100 out of my pocket. My experience with them was fine.

I purchased an auto warranty to help us take care of any major issues that might come up with the car. CarShield covered a much higher mileage than what most of the other warranty companies seem to cover. The policy was affordable and it was easy making payments. I filed a claim with them a month ago for transmission that went bad. I gave their number to the Ford Company and they contacted the warranty company. They pretty much took care of it all. I just had to wait a few days for the equipment to show up.

I didn’t want to be without a car and I wouldn’t have been able to pay for that out of pocket right upfront so when I got the first letter for an auto warranty from CarShield, I went with them. When purchasing it, I was very pleased with the service that I got. It was easy making payments too as it automatically drafted out of my account. When my transmission flipped and it jumped whenever I accelerated, I got it replaced and it was a very big hassle because I took my car in on a Thursday. They didn’t come out until Monday to take a look at my car to see if it was approved. That left me without a car all weekend long. It took them two days to approve me so that left me for about a week without a car. I was very upset about that because they wouldn't cover our car and it was very complicated. But other than that, having the extended auto warranty is very valuable.

It's been great so far with CarShield. They were the auto warranty provider that the dealer provided. The cooling system of our car broke so we filed a claim for our air conditioner to have it replaced. It got replaced and everything was fine. Everything’s been really easy with the customer service team too other than when we didn't have the number in the car and we needed to have the car fixed at the time. We had to call them to get the number, but we found the number when we got home and we just put it back in the car.

My husband told me that getting CarShield would be a good idea because after the car's warranty runs out, repairs might pop up unexpectedly and we don’t always have money available. We answered a mail solicitation before and CarShield contacted me. My husband took care of everything as far as acquiring the extended warranty. He just told me to make money available. I had run into a little problem early on, but when we contacted them, they took care of whatever needs to be taken care of. We paid the deductible, and they handled the rest.

I'm very happy with my CarShield experience. The company has awesome reps and their people are very helpful. Having the policy is very valuable. I gave them permission to take payments out of my checking account every month and it's paid back itself already. My train went out and I would have spent $3,000 to fix it but it only cost me $200, so it’s so much worth it. Their customer service team took care of the issue right away and got it done.

When I took my PT Cruiser to the Chrysler dealer, they filed a claim for me to CarShield. But Chrysler's been terrible and it took them three weeks to get my vehicle's AC fixed and back to me. They also took so long with the first two claims I had and they said CarShield didn't pay but I found that they did. So CarShield's been great, professional, and very rewarding.

Making payments for my CarShield warranty was very easy. The price range was what I expected. Though their protection specialist didn't give me that much information, they sent a brochure and that's what I went through. I filed a claim in the beginning of August for my AC compressor. They covered it and worked real well with the dealership on it so it was fine. Everything ran smoothly and that's what I enjoyed. It was a reliable and very smooth interaction.

I like CarShield a lot. They were very informative. I got their extended auto warranty for my Cobalt so I have something to cover when my original warranty wore out. It's very valuable and helps out a whole lot. When I filed a claim for the windows and the door lock, I presented my warranty to Chevrolet and they did the repairs and everything was paid.

I've had good service with CarShield. I've had it ever since I bought the truck new and I keep extending it every time it runs out. I've filed a claim thrice - when the fuel pump went out, when the oil pump went out, and when the transmission differential selection switch went out. They fixed all three in a timely manner. They're very prompt about their service. I'm glad I got it because what it cost me, I've already more than saved in the repair bills.

When I signed up for the policy of CarShield, the rep did a very poor job. He just gave me a sheet of paper and it really wasn't sufficient. I also had a problem in identifying the name of the company because it didn't say CarShield. Even the car dealership had no idea about the company or its coverage. Then when we took out car to the dealer to file a claim, it took forever. We were there for three hours, trying to get this thing done. And then finally, when the guy got the right number to contact, then the thing was covered. What normally should have only taken me an hour and a half, turned to four and a half hours. Plus, it took me another additional hour to get the repair done. So, I was there five and a half hours. It wasn't very fun and this happened on vacation. I'm very disappointed in the way the whole thing transpired.

I know I wouldn't get rid of my car anytime soon and I know I would have it for a while so I got CarShield. I've had them before and I liked the way they work.

The vehicle protection specialists worked hard. He went through everything, explained every step and if I have any question, he left me his number, which I appreciated. I have also passed the number over to someone else who was interested. Everything they said it was, it was. The guys from CarShield were very cordial. Purchasing was very easy and the claims process was smooth.

I'm glad I have a policy but I want it to do what CarShield said it would do. I bought my extended warranty from them on the basis that they said they were going to pay the proper labor rates because I used to have issues with that. When I signed up they said they had a new philosophy or policy, and that my issue was resolved and they were paying the normal rates in the area. However, I recently needed to file a claim and again, there was an issue and I had to pay the difference. It bothered me that they were not willing to pay the labor rates that the local Mercedes dealers in our area charge because it's a Mercedes and we take it to a Mercedes dealer. They're expecting me to take it to a Joe Schmo garage to get it fixed but that's not right. I'm irritated because I paid a lot of money for the policy.

I had an extended warranty before and I had good luck with it. It ran out and they didn’t have the warranties past 100,000 miles, so then I started looking and came across CarShield. The sales rep did not reveal everything to me. I was misled on some things saying that the warranty will cover this and that, but it didn’t cover everything they should have.

I planned on keeping my car, and the manufacturer's warranty was about to wear out, so I decided to get something beyond that. I went with CarShield and their rep was friendly and seemed to be nice. I paid in full upfront for the warranty, so it was pretty easy. When my engine threw a rod recently and I had to use the warranty, I didn't deal with the customer service reps at CarShield. The service manager at the dealership I go to totally took care of everything for me. He said that they were trying to look for things to see if they could get out of paying for my car's repair, but I had all my service receipts and records, so eventually they did agree and paid for it.

I own an older car which has a tendency to break down in different areas and I want to be protected. When I first bought this car several years ago, I was offered CarShield as protection by the dealership. When it finally ran out, I was called by the company saying I needed to restart it so I did. There's no difficulty in paying - they take it out on my checking account every month.

My old warranty was about to expire, so I got an auto warranty from CarShield because the price was good and the payments were going be affordable. Making the payments is not difficult at all and are automatically withdrawn from my account. Last year, I called them about using my warranty to fix my car and filing the claim went really good. But I had to wait for someone to come and check out my car, and that wasn't done within 48 hours. Then I had to call the manager or supervisor at their office to look into getting my warranty to cover the charges. But once I had talked to somebody, they listened to me. Having the warranty was very useful.

I was impressed with what CarShield explained to me when I was looking for an extended warranty so I said I'd give it a try. Since I bought a used car, I wanted it repaired at little or no cost. CarShield offered me the Gold Plan and I was very happy with it because it was on time when I had to use it. My dealership was impressed with them. My starter went out and I was looking at buying a new one and have someone put it on and then it hit me that I had an extended warranty, so I called CarShield and I told them I needed the car towed. They said they would take care of it, and then they gave me a number to call. They had my car picked up where I wanted and got it repaired in less than a day. They called and told me the car was ready, I then paid my deductible and picked up the car. That was the best process that I've made since owning a car.