CarShield Reviews

I had a flat tire and had to use CarShield, which I ended up paying more because of the local person he wanted. But CarShield covered part of it. This last one, my air conditioner quit, so I called to see if it was covered and it was. I took it to one of our dealerships here for Ford and they talked to CarShield, and they ended up fixing it.

It was a little over a week before the dealership got it in and CarShield was talking to me and them and they were talking to me. Because of the part that was needed, the dealership was way higher than what CarShield could get the part for, and there was a mix-up in the labor hours and CarShield and the dealership straightened that out. They told me that everything was okay. The dealership had a couple of days that they were booked, so they couldn't get my car in. When they got it in, they thought they'd only have it for a day and a half and it ended up having it over the weekend and they gave me a loaner. I didn't pay anything.

I've told all my friends that if they can get an extended warranty, they should. Just this past month, I've told them because a friend of ours had to have a new engine put in and that cost him. The cars are now made to go 200,000 and 300,000 miles. That's my first claim and I've paid it for years. I paid more than what I just had fixed, but I'm glad I didn't have to pay this money out all in one lump sum. It's like any insurance. It's worth it.

I've been on the phone with CarShield for the past three weeks. The first week, they told me they were having an adjuster come out. An adjuster was supposed to look at the engine. I asked them if the adjuster went to where the mechanic shop is. They said, “Oh, no. Because we still need paperwork showing a bill of sale and the service. Did you do your maintenance inspections and service?” I told them I just bought the car. I didn't even get my first oil change on the car yet. So, why would I have anything with the oil change and any other type of thing? The guy then told me, ‘Well, don't worry about it. We just need the bill of sale.” I'm like, “Well, the car is at the mechanic shop. I have no transportation. For me to get all the way to the mechanic shop is gonna be a headache." I asked him if it is okay if the mechanic can send them a picture of the bill of sale and email it or fax it. I don't know how they did it. The mechanic was nice enough to do that.

CarShield didn't tell me that it wasn't sufficient enough. It's about to be October now, and I'm still waiting. They said, “Oh, well. No, we needed to be sent to this specific thing.” So, I had my wife take off work early so she could go all the way to where the car mechanic is to take a picture of it and send it. So, we sent it. Then I got a text message almost two days ago talking about them sending somebody to come look at the car and inspect everything. The mechanic already told them what's wrong with it. We're past what needs to be inspected. Right now, we're just waiting to find out if they are gonna send me an engine or if I'm gonna have to buy my own engine. So, I got fed up. I just bought my own engine. I'm hoping CarShield can help me with at least paying something on it.

I'm paying for a rental car right now, and now I have to pay to buy the engine. On top of that, I have to pay for the actual labor of the work. So, I was trying to see if CarShield was gonna help me with any of it because I'm out of luck. I have to travel back and forth to work, and I have to look for different ways to try to get to work until I could get my vehicle back. So, right now, am I happy with CarShield? Not really.

At the beginning of it, it was cool and easy. I felt a little secure. If something was to go wrong, maybe somebody will have my back because I'm doing everything on my own. Now, here I am, and my car is damaged and it's not a car accident damage. It's an engine malfunction. I need my vehicle, and I'm pretty much out of luck right now. So, I'm not 100% satisfied at the moment.

The dealer said I needed motor mounts replaced. I asked why and the service guy showed me that they were flattened. He also told me I needed to have my overflow tank replaced on my cooling system. He showed me there was a stain on the tank and that it had leaked, but I said there was no leak and I don't get any leaks on that. So, I wonder if that was necessary or if my dealer just does this stuff to me. I didn't get 100% reimbursement and still had to pay about $800, but I probably got some benefit from the coverage. For the most part, warranties are like any other insurance. You pay for a long time and hope that nothing goes wrong. But you never know when you'll need it. But if you do have to use it, it's good to have.

I've had the same service manager for years, which is a good thing. In the past, when they would recommend all these things to be done, my service manager would tell me what is not necessary or what I can wait on. It’s expensive to take the car to the dealer rather than a mechanic, but my dealer does do good work.

One time, I had problems with the tire monitor system. I went to Costco, and they replaced it for $60. Then it seemed like all my monitors started going out. I'd go to Costco, and they would say there was nothing wrong with them. Eventually, I took it to the dealer, and they ended up testing it and replacing the tire sensor, but they charged me $560. That was a service guy I had in the past, so I quit going to him for service. So, it's hard to know. I'm very happy with CarShield. The only thing is that I'm paying $170 a month, probably for however long I keep it, unless I decide nothing's going to happen to my car and cancel it.

I was able to look at packages and the costs online. I tried to sign up online as well but I ended up calling. I was speaking with this gentleman who walked me through everything. My wife's car got about 70,000 miles on it. When we got the car, it had 45,000. She's on a different plan than I'm on. I'm on the highest one, and she's on the one right under it so it covers a few less things on her car. But the rep explained all that to me. I had lots of questions so we were on the phone an hour or so. But he was very patient and answered any question. We were able to get signed up pretty easily and had a good experience.

However, the price is little bit higher than I thought it would be, given that we still have to pay a pretty high deductible when we go in there to get something fixed. For the two of them, it's over $200 a month. I was just surprised by that. We're not even eligible for services yet. CarShield said we had to wait 90 days before we could do anything. I was looking at my account a few minutes ago, and they've hit my account twice, once in June and once in July. They're gonna do it again in August. Starting in September, we'll be eligible for whatever services that are under the CarShield umbrella.

If it's an oil change, I'll pay for that or a tire rotation. But if it's something that's going to be several $100, they will come in there and tell me, "We're contacting CarShield right now," and that's how they did on this last one. It was that V6 engine is an oddball Chevrolet engine. It's aluminum. They don't make it anymore. And it gets very good gas mileage, but it's a high-maintenance engine. So, they had to pull the valve covers, and they had to change the power pucks and spark plugs.

Normally, if a consumer does that themselves, and they have to take the whole intake off, that is about an $800 out-of-pocket fix. They called CarShield again, and this is the second time the intake's been off of that thing, and they said, “Yes, it is covered.” Then the Uebelhor service rep came out; he said, "It's all taken care of. All you have to do is pay the deductible." He came in and explained it to me. It was just between him and the CarShield rep. I didn't have problems. No argument. Everything was click, click, click.

The biggest benefit of having CarShield on your vehicles is having no worries. When I was on active-duty military, I did a lot of traveling. And now that we're retired, we do a lot of traveling. And you're always worried about, should I take it down to the dealership? I do the regular service and get in it, fill it up with a little gas, put the luggage in, and we go. It just takes all the worry away. If something does happen, with the tow plan, they come and get the car. Everything's taken care of. You're not sitting on the side of the road trying to find somebody to tow with, finding a dealership. You just call the CarShield number, and it's taken care of.

I'm not gonna go back to that car place again because I came out of my pocket a whole lot. I had to get a rental longer than what I needed to get because CarShield only covered seven days, and they had the car for two weeks. That was $1,000 in a rental that I had to pay out of pocket. I lost out. I'm not reaping the benefits from the money that I'm paying into CarShield, especially this last time getting the car fixed, because I came out of my pocket over $2,000 when I shouldn't.

I’ve been with CarShield for about five years and filing the claim is very easy. When talking to people at CarShield, getting them to file the claim and having them break down everything, including the issues I was having with the car people, they were very helpful. Even with reimbursing for the seven days that I had the rental, I had no problem getting my payment back. The only issue I normally have is trying to find a place to take the claim and to know that they are sincere and not just trying to get the money. On an older car, CarShield is good to have, but do your research with the car repair places that you go to. Make sure that they don't do the work unless they actually talk to you first and confirm that they're working on what they're supposed to work on and don't tie in another issue.

I have the Platinum package. The rep said if I wanted the car, I would have to upgrade to the next package, which I'm struggling just to pay for this one. So the car rental part threw me back. I also have roadside assistance, and I've broken down a couple of times, and they did pick me up. Even with the rental car issue, I still tell people about CarShield. They should put the rental coverage back, or at least let customers know that they have to pay out of pocket until they get their car back and then will be reimbursed.

The sign up process went pretty well. It's been four months since then, and I didn't have any issues. I am hard of hearing, and I was able to get somebody that spoke good English without an accent. So, that really helps me out a lot. Sometimes, when I'm doing stuff over the phone, I get someone with a heavy accent, and then I can't understand them. Then I have to call back, and I just had to keep calling back until I get somebody that I can understand. So, that was very helpful for me. They were very patient with me if I had to ask them to repeat anything.

I'm in the transportation business and I have a lot of people in my car that have been experiencing the high cost of auto repair. All of them expressed to me their concern of how much the repair would cost. I always tell them about my experience with CarShield, which has always been favorable. It saved us money. I'm glad I got it.

The payments were easy to set up, and they were reasonable too. There are also perks like car rental. That just speaks to the ease of it. You take care of just one less thing that you have to worry about. Having a car rental included means you can move on with your day-to-day life and it's not interrupted. Something's going to happen to your car eventually, so you can either sign up now or sign up when it's too late.

I took the money out of my own pocket and put the starter on the truck because I was not going to have a used starter. I have an 80-year-old sister, and my wife still works. That truck's got to go. I used to be a first responder too, so I had to drive to the squad house so that I could protect the people of the community. I went to Endurance and switched over to them. When I had an electronic problem, I called them, and they told me they didn't cover anything electronically. I said that was not what they told me. They said they only covered the mechanical, and then they came back and said they could cover the electrical. But they told me that that was covered from the get-go. So, I fired them, and I went back to CarShield.

CarShield won't put the top plan on my truck because it’s got 96,000 miles, and that bothered me. My truck's not going to break down every day. Since I went back to them, I've not had a claim. I'm not out to make them rich. I'm out for them to protect me. My first round with them really got under my skin when they wanted to put a used starter on my truck. They said they thought it was $400 and that was high to put a starter on a truck. There are things called inflation, and these mechanics don't work cheap. They work for $100 an hour. I went back to CarShield because I'm desperate, and I'm rolling the dice to see if they're going to bend me over again. I want everything that's on that truck covered. They didn't tell me that my electronics are not covered, and they had a plan for that.

If you put a used starter on a vehicle, you don't know where that starter's been and you don't know how long that starter is going to hold up. Being used, the odds are against you. They should put a new one on it. It's covered. Then CarShield can fall back on the warranty of the manufacturer. This little game they're playing of putting a used one on it is unacceptable.