Consumer Complaints and Reviews
This company contacted me in 2011 to offer me a extended warranty for my 2006 Ford f350. I paid them for it and at first everything worked ok. Now in year 2015 I needed a turbo for my truck so I took it to a repair shop who only deals with diesels. The warranty company EFG now supplied the turbo which was fine.. 6 months later my transmission messed up the reason why I bought this warranty. Took it to the same shop they called Carsafe and it took over a week to get an answer. They sent out a person to check my truck. He took several pics.
Towards the end of the first week they told the shop they would supply a used transmission or would pay what it cost them for the used trans towards me buying a reman trans. I choose the reman route. Then when the shop calls to get a auth number they now said no because the truck is lifted... What? My truck is not lifted. It has leveling springs for the front and the rear is factory. They said no the rear has a block added along with some springs and then they canceled the warranty right then and there.. No talking nothing. It's done.. My truck has been like this since I bought the truck new in 2006.. If you want to buy a warranty read the fine print and I would go through a credit union or something.. This place is a joke.
I had a power train problem resulting from normal wear and tear that they would not honor. I'm dissatisfied and feel mislead. The contract is confusing and I don't see normal wear and tear addressed adequately.
The new company name which was not provided to me upon someone answering the phone and not identifying herself as any other customer friendly company would do has the same phone number as listed on the Car Safe identity card. 800-824-7059 but beware they do not provide for reimbursement of non used warranties and also according to Texas laws they are allowed to deduct any claims made (mine was for $300) against the warranty. I still had 15,000 miles left as well as 3.5 months left on my warranty and bought another car so was trying to cancel my service. Good luck to anyone who has done business with this company.
I have paid approx $3000.00 without a claim. But when I wanted to cancel and get a prorated refund, I found the company is out of business. Called Mepco Finance Co. They refer you to a EFG Co. 800 527 1984 phone. They tell you to contact CarSafe which doesn't have a working phone.
I was contacted by CarSafe in January of 2011 via mail and was told that my extended warranty on my 2005 Dodge Magnum had expired in August of 2011. I assumed it was the company that I had my original extended warranty with since they knew about my car and the expiration of my warranty. I called and spoke with Brian. I was offered a 4 year 60,000 mile $100 deductible plan that would cover virtually EVERYTHING that could go wrong on my car. Even normal wear and tear. The only things that were not covered were oil changes, tires and tune-ups. It would cost $495 down and 12 installments of $257.08 ($3580.00 total). Mepco was the finance company. How could I go wrong? A 6 year old car and "EVERYTHING" covered? Really? Normal wear and tear? "Absolutely", he said. I am familiar with cars and I could not suggest anything that he said was not covered. I had written everything down as I talked to Brian and mentioned all the things I could think of at that moment that could go wrong (and I still have the paper).The plan was refundable and prorated. Or I could transfer it to a new owner. And it even covered towing, roadside assistance and a loaner / rental during repair.
I purchased my car from Crowley Dodge in Bristol Connecticut and I always go there for routine maintenance and repairs.
My first trial with CarSafe was on September of 2013 when I took my car in because the rear axle seals were leaking. They were replaced. I don't know what CarSafe paid my dealer, but I paid the $100 deductible. While there, I asked them to check out clunking in my front end. The outer tie rod ends had to be replaced - $285.48 plus the front end alignment -$89.95 - Tom at CarSafe claimed it was normal wear and they had not actually "failed" so it was not covered?? Really - 87,000 miles on the car and it was "normal wear"?? Besides, when I took out the policy Brian had told me "OH YES" even wear and tear are covered. So I called CarSafe myself and Tom repeated the same thing to me that he said to my dealer - "normal wear and tear - it was not failure - not covered". I continued to argue and asked him to let me talk to Brian. He said Brian was no longer with them. Really???? I wonder why . . . . . maybe because he said whatever he had to say to sell the plan? He then transferred me to Victor.
I repeated my story and claims. And I also told them that I explicitly remember what Brian had told me because I wrote everything down. I still have the paper. Of course, both people I spoke with said Brian could not possibly have said that. So I asked them to pull the recording of the call, as I recalled that there was a recording that said that everything was being recorded. Victor told me he would have his manager Chris pull the recording of the call and call me back. When Chris called me back he said that at that point they no longer had the recording. . . . .of course not!!!! I bet they really did but found out that Brian had indeed promised me that EVERYTHING that could possibly go wrong was covered.
I never got anywhere with that claim.
Again in November of 2013 I brought my car to the dealer with knocking noises that I thought must be the suspension. It turned out that they had to replace the sway bar links and bushings and the lower control arms and ball joints. The mileage was 88,947. Premature failure if you ask me. But still, EVERYTHING was supposed to be covered - even wear and tear. Again, my dealer called CarSafe for pre-authorization and the cost of the repairs was denied. Wear and tear again they claimed, which of course they also claimed was not covered. That cost me $1455.97.
After that denial I decided I should go on the internet and warn everyone about the misrepresentation and false pretense and even outright lies that I experienced. It was a very expensive lesson in "too good to true". Seems like it must be against the law for a company to get away with that.
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I have purchased an extended warranty for my 2006 Chevy Pickup and now that I need to use it I just found out this company went out of business because they didn't stand behind the warranties they sold.
I purchased an extended car warranty from Car Safe LLC after multiple mailings regarding a used car I purchased. I also received multiple phone calls. After investigating, they appeared to be a legitimate company and I paid an upfront fee of $250.00 and $115.00 a month until the balance was paid off. I was told that in the event I sold the car, I would get a refund less any amounts paid for repairs. I sold that car in October 2013 and did as instructed by the company to request a refund. I should have received a refund of around $1296.00 by Dec 9th. I called the company today to get update of refund and found out the company went out of business and that they would not be issuing a refund.
I had received paper information in the mail after purchasing my new car. I thought this would be a smart investment and it has turned into a NIGHTMARE!!! I canceled the policy with them within my 30 days in September and still have not received my refund. I call weekly and get a run around on where my refund is. DO NOT BELIEVE WHAT THEY TELL YOU. IT IS A SCAM!!!
The policy was never cancelled despite my repeated request for cancellation in writing and by phone. My bank account was debited for the cancelled insurance premium for four months in a row. I Informed my bank of the problem and was refunded three months of the premiums as they were considered bank fraud. The fourth month was not refunded because I had not contacted the bank early enough, not realizing that I was being charged until that time.
Scammed by CarSafe, waiting months for my refund - Of course, I got "suckered" into their scam, receiving a 2nd and final notice on the warranty of my vehicle. I did purchase a warranty the year earlier (from a different company). I thought this was the company who I had originally dealt with, because they had all this personal information regarding my vehicle. Well needless to say, I figured out this company was a rip off about 5 months into their "payment plan". I have been requesting a refund since August of 2012 and every time I call, they have some serious issues as to why my refund is not being sent out. They did not save the notes from my last phone conversation, the accounting or as they call it, "administration" office is out because the person in charge of the checks is out for surgery. I am a very intelligent person and cannot believe that I fell for this. Well, they are going to hear from me every day until there is a check issued to me or I will be contacting the proper authorities.
The check engine light in my vehicle came on during idling. I took the car to the dealer and was told that the #4 cylinder was blown and the service person recommended that the engine be replaced. They contacted CarSafe, my warranty company, and was told that the engine had to be torn down in order for them to inspect it before they would replace it. Once the engine was torn down and the inspector from CarSafe came out, the dealer was told that the claim was denied because there was carbon buildup and it was not covered by the warranty. I have no idea what a carbon buildup is and had never heard of such a thing until now. I have a deluxe warranty and feel that anything wrong with my engine should be covered by the warranty, which I paid a high price for. CarSafe should honor that warranty. I do not have $6,500 to pay out of pocket for my car to be repaired. Since they are the ones who said the engine had to be torn down, they should at least pay something toward the repairs. I am angry and feel that CarSafe is a fraudulent company.
CarSafe strives to continuously progress in our relationships with established and potential customers. We encourage feedback of all types with regards to any experience you have had with our company. We understand people communicate in different manners and different avenues. Help us improve. Click the link on CarSafe.com or email us at HelpUsImprove@CarSafe.com! Thank you!
This is the second "attempt" notice that I received at my home address for a vehicle that belonged to my dead brother who died in June 2007. He never lived at my address, in fact he lived in a different county. I had received them before and was told they only send out one notice. This time it was a second attempt. I have called them and told them to remove his name and address from their records. When asked if I would be interested in a warranty, I told them, not at all, that I have a personal mechanic who does not charge for any repairs since I gave him items from my brother's belongings and that I am not even up to the value of what was given and have not paid for any repairs, parts, etc.
I would have returned the form but there is no return address on it, just in very small print three companies that supposedly are insured for the customer's protection. I have no idea what list this is coming from since the vehicle was changed over to me back in August 2007. They did have the make and year but not the VIN, which they want along with the mileage when you call to sign up so that they "may better assist you". I refuse to deal with any company that does what I call "cold mailings". I think, the next time I receive one, I will inform them that I have filed a complaint with Consumer Affairs. My last name is different from my brother's. We'll see what happens next.
My wife, Donna, received a notice in the mail regarding 2008 Dodge. The second attempt was that my service contract on the 2008 Dodge was about to expire and to call 1-866-364-3336. I don't own a 2008 Dodge and never have I owned a Dodge and probably never will.
This has caused me and my wife undue stress, aggravation and concern in wondering if her identity has been stolen and that someone has purchased a 2008 Dodge using her name. It has put us into a position of having to contact the three credit companies, at a fee, to find out if there is anything listed on her reports about the 2008 Dodge.
I contacted CarSafe today because I received a letter from them stating that my service contract coverage was going to expire for my Hyundai Tiburon. I just bought it new on May 30, 2009 (less than 2 yrs. old and only 1700 miles). I was told that when I bought the car, I had a 10-year 100,000 mile bumper to bumper warranty so this concerned me. I was told by the rep from CarSafe that this warranty covered the engine and I also have a 5-year 60,000 mile warranty for all other repairs. They wanted to extend the warranty for another 5 years for $3225.00. I advised him at that rate that I could just trade the car in before the 5-year warranty expires. The manager got on the phone and asked why I called then (literally, this is what he asked me). That was nice customer service. Basically, he was like “okay bye”. I called because it alerted me when I saw a letter stating that my coverage was going to end for a car that I just bought new less than 2 years ago.
In October of 2009, I received a letter in the mail from a company called Mepco informing me that the warranty on my 2005 Mercedes was going to expire in a few days. There was a phone number for me to call. Thinking that the letter was initiated by the Mercedes dealer that I purchased my car from, I responded to the letter. I signed up to renew my warranty. I put the payments on a credit card and had monthly payments automatically deducted from that card.
The card was due to expire in March 2010. I started receiving calls from a company Carsafe informing me that my card was about to expire. I had found out, in the meantime, that the letter had not been initiated by my Mercedes dealer. I informed Carsafe that when the card expired, I was not going to give them the new expiration date and that I wanted to cancel the warranty. Someone from Carsafe started to call me three or four times a week asking me questions like, if I am going to keep the car, and why wouldn't I want the warranty if I was not selling the car?
I kept explaining to them that I didn't want the warranty and asked them to stop calling me. They continued to call me for the next two months regardless of my continued requests to stop calling me to the point of harassment. A few times, they put me on hold for approximately ten minutes while waiting for someone to give me cancellation instructions. I was told after two months of continuous phone calls from them that there was a cancellation policy.I finally got the cancellation policy from one of the associates and I sent the letter. I sent the letter and inadvertently left out the miles and did not get the letter notarized. I received a cancellation letter from Mepco. I called Mepco to see when I would receive my refund check. I was told that I had to call Carsafe.
I called Carsafe and I was told that I would not get a refund because I did not put the miles in the letter, and that I did not get the letter notarized. They received the letter on May 06 and the cancellation did not take effect until May 08. I asked them why did they not call me and inform me of what they needed. They called enough trying to get me to renew it. I was told, very nastily, that I was given specific instructions and I did not do what I was told. She told me that she would have a supervisor call me.
On May 17, a supervisor called (male) and let me hear the recording of the conversation. He was as nasty as the associates had been. He told me that I kept hanging up on his associates. I tried to explain to him that they kept putting me on hold for long periods of time. He kept cutting me off and yelling at me and cutting me off, and would not let me talk. I informed him that I was going to hang up on him because I was not going to subject myself to that kind of abuse from them any longer.
So much for customer service on his part and on the part of his associates, whom he said he would stand behind. My refund should be given to me. I only have 19,399 miles on a five-year old car. I want my refund and I feel that my refund is due to me. Please help me to get my refund for the unused portion of the warranty that I paid for. I am out of my refund for my unused portion of my car warranty. This is a financial loss to me and my family.
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