CARCHEX

I found an email from CARCHEX so I gave them a call because I went online and I saw that CARCHEX was higher rated than Endurance, which I initially worked with. The representative that I talked to pointed out something very important, which is the limit of liability. I wasn't aware of that. My car is a 2011 BMW and it's a beautiful car. It's not new and it's only gonna go lower over time. The limit of liability to the value of the car renders the policy useless. By the end of the policy, you would have paid more money for the policy than what the car is worth. If you're gonna cover me for $5,000 and charge me $600 for the policy upfront, this is a scam. CARCHEX offered a $15,000 limit of liability, which is more than enough to fix whatever happened with the car. Even if it's something with the engine, the warranty still covers it.

So far, my experience with CARCHEX has been exactly what they said it was gonna be. I looked at three different companies and called each one of them. The three big factors I used were price, what they covered, and the patience they had to answer all my questions without repeating themselves and actually answering the question. I signed up with CARCHEX.

We usually keep cars for 10 to 15 years and I figured a warranty would be a good investment. I had done a little bit of research about different warranties and Carchex was one of the better ones. If we sold the car in six months or in two years or 50,000 miles, the proration was reasonable. The cost of the length of Carchex's coverage was about average. I was told that if I signed up that day on the phone call and we paid it off at an increased rate, we would save several hundred dollars on the overall cost. I am on an automatic payment system and I'm paying a little bit more a month to pay it off ahead of time. I was told I would get a discount for doing that.

I bought a Chevrolet Tahoe and I got it straight from the dealership. They work with just one warranty, and the one they sell is $2,400 for 24,000 miles. There was no other option, and I always knew that I was getting a bad deal with the warranty I had because it was the one that the dealership pushes automatically to go through to customers.

I had been with another company for the last five years on another vehicle I had, and their coverage was minimal. Even though it paid off one time, I was looking around for something else. When I got on Consumers, I found Carchex had a little better rating, so I called them. They were polite, prompt, weren’t pushy and specified what they covered well. That means a lot. I don’t like those pushy outfits that’s constantly trying to sell, sell, sell. They were true to fact, to the point and that was the reason I went along with them.

Their customer service is terrible. I called in today and the rep was not able to find my account with my phone number so I then found my customer number and contract he is still not able to find it. Mind you the rep that transferred me to him already called me by name and told me what kind of car I had without me saying anything. Then he gets argumentative with me when I asked for a supervisor and refuses to get me to a supervisor. He said “how am I supposed to log the call to get you to a supervisor when I don’t even know who you are and you haven’t gave me any information”. Beyond unprofessional!

I'm not one to bash anyone but when the public needs to be made aware of deceptive trade practices this is where I voice my opinion to make everyone aware. PLEASE READ YOUR CONTRACT. This company will send you an email for you to review and it has everything listed that they will cover during your warranty period so I truly thought we had finally found an honest and outstanding warranty company. I waited got my contract and placed it in the lockbox only to find out now that I need the warranty the list sent VIA email is not the same listed in the contract itself. They will not cover the issue we are experiencing please. I am now having to file a complaint with BBB and take to small claim court. And will also notate this on my other Yelp and Google reviews. This is wrong to pay for a warranty only to learn they were not truthful in their coverage. Why can't people simply be honest. This is insane. Pay over 6.000 for a warranty and it isn't true.

I googled and CARCHEX turned up and I saw that it had positive reviews. I called and customer service was very helpful. The sign-up was easy and so are the monthly payments. They come right out of your checking account. Also, you can cancel anytime without any penalty. If you decide you don't want to pay $100 anymore or you can't afford to pay, you call them and quit. I made sure of that in the beginning. I didn't want to be obligated. I've been happy with CARCHEX. We had one or two claims and they paid the repair shop right away and I didn't have any issues. One of them was expensive. It was transmission work. The repair facility got their money immediately and it was seamless. It was very quick and easy.

With Carchex, I'm able to do monthly payments instead of doing just one lump sum. Also, the documentation came in the mail pretty quick. It's all in a big booklet.

I like the review and options that CARCHEX had. Signing up for the coverage was awesome. It was simple and straightforward. The guy I talked to was efficient. I wanted something pretty comprehensive. I ended up with something that was bumper-to-bumper where it covered at least two years. Check out CARCHEX.