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Philips Lifeline

Philips Lifeline
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Overall Satisfaction Rating 4.59/5
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  • 1 stars
Based on 386 ratings submitted in the last year
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Philips Lifeline medical alert systems come with location tracking, fall detection and monitoring from a trained team of care specialists. The equipment is easy to install and customizable to your needs. Both landline and cellular systems are available, and you can personalize your response plan and emergency contacts with the U.S.- or Canada-based response centers.

Philips Lifeline Video
Philips Lifeline Gallery (6)
iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
 World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009

Philips Lifeline helps people stay independent inside and outside their homes. Its devices are simple to use, and it doesn’t require any commitment. However, there is a one-time activation fee in addition to the monthly rate.

  • No long-term contracts
  • Simple setup
  • Multilingual operators
  • Cancellation fees
  • Activation fees

Top Philips Lifeline Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

The couple of times I spoke with people at Philips Lifeline, they were very helpful, supportive and nice. They gave me all the information or assistance that I needed. I was quite satisfied.

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Rated with 5 stars
Verified Reviewer Verified Buyer

I have Philips Lifeline for when I fall. Everything has been fine. If I had a question, I'd call and they'd answer. ... I'm just glad it's there because I can be a little trippy sometimes. If anybody asks, I just pass it along and tell them about Philips Lifeline.

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Philips Lifeline Learn More

Philips Lifeline medical alert devices

What is Philips Lifeline?

Philips Lifeline is a medical alert company that offers at-home and on-the-go medical alert devices. In an emergency, these devices call a 24-hour monitoring center. The company, originally called Lifeline Systems, was founded in 1972, but it has adopted new technologies and industry standards ever since.

How does Philips Lifeline work?

Philips Lifeline offers medical alert systems that can be used inside or away from home. In an emergency, simply press the help button to contact a Philips Response Center. These centers are based in the U.S. and Canada and have an average response time of 12 seconds.

Once alerted, a trained care specialist will briefly discuss the situation with you, if possible, and contact your loved ones, care providers or emergency services. If a fall is detected, the care specialist can summon help even if you are unconscious.

Philips Lifeline’s wearable devices are waterproof and come with 24/7 multilingual emergency response services and features like advanced GPS technology, automatic fall detection and cellular communicator options. Philips Lifeline mobile systems utilize technology such as Assisted GPS, Wi-Fi, audio beacons and location breadcrumbs.

About Philips Lifeline monitoring center

Philips Lifeline’s response centers are located throughout the U.S. and Canada. These facilities include 200 emergency operators who answer up to 18,000 calls per day, day or night. Its operators are well-trained and receive hours of instruction and personal coaching.

The company hires operators that speak English and Spanish, but you can also access interpreters who speak 140 languages altogether. It has backup systems in place to keep emergency responders connected even during power outages, cellular disruptions and natural disasters.

Philips Lifeline caregiver tools

Philips Lifeline offers caregivers several resources, like advice for introducing an emergency medical alert system into a loved one’s life. It also gives practical tips for caregivers on managing stress and self-care.

You’ll find access to helpful tools and information that can assist you with time and stress management and help you understand the technology available for medical alerts.

You can discuss costs, monitoring and safety with Philips Lifeline representatives or get advice on the best products and services for your situation.

Additional Philips Lifeline services

Philips Lifeline offers additional services that complement its in-home and on-the-go medical alert systems.

  • Philips Cares: The Philips Cares app serves as a hub to help you share information with your family and friends. The app lets you share notes and updates on your well-being, making it easier to keep in touch even when you can't physically be together.
  • Wireless cellular option: You don’t need a landline to access the emergency alert services provided. The wireless cellular option is through AT&T.
  • Automatic fall detection: AutoAlert is the automatic fall detection created by Philips Lifeline. It will detect that you’ve fallen and need help, even if you cannot reach your help button. It can be added to several of the service plans for an additional fee.
  • Location technologies: The available location technologies go beyond basic GPS. The mobile products include five different location technologies, and this service is included in the standard price. Using technologies like Wi-Fi, A-GPS, location breadcrumbs and an audio beacon, your call for help should immediately identify where you are.

Philips Lifeline FAQ

How does Philips Lifeline work?
All Philips Lifeline systems are compatible with either landline or cellular phone service. You can install one yourself with the instructions provided, and toll-free customer support is available if you have trouble getting started.

Once it’s working, you’ll be able to press your help button or rely on the fall detection technology to contact the emergency call center. Operators will keep you calm and talk you through the situation while they dispatch medical help and contact your trusted family members or caregivers.

How does Philips Lifeline fall detection work?
Philips Lifeline fall detection is an optional addition that gives you access to help even if you’re not able to reach or press your help button. The system differentiates between actual falls and false alarms with 95% accuracy using accelerometers, barometric sensors and innovative algorithms. The AutoAlert technology immediately connects to the response center, even if you’re unconscious or unable to ask for help.
Does Medicare cover Philips Lifeline?
No, Medicare does not cover Philips Lifeline medical alert systems.
What is Philips Lifeline’s average response time?
Philips Lifeline’s average response time is 12 seconds.
Do I have to sign a contract to get a Philips Lifeline medical alert system?
No, a contract is not necessary to receive products and services from Philips Lifeline.
What is Philips Lifeline’s return policy?
You can return your products within 30 days for a full refund provided they are in good condition. If you have activated your product or you don’t have the original packaging, there will be a $50 restocking fee.
What is Philips Lifeline’s cancellation policy?
If you want to cancel your order, contact Philips Lifeline customer service. There may be a $50 cancellation fee.
Where are Philips Lifeline’s monitoring centers located?
Philips Lifeline’s monitoring response centers are located throughout the U.S. and Canada.
Do Philips Lifeline emergency response services require a landline?
No, Philips Lifeline has cellular devices that do not require a landline. However, you may need a landline if you buy one of its other devices.
Does Philips Lifeline offer a warranty on medical alert devices?
Yes, the warranty for a Philips Lifeline GoSafe medical device is for one year.
Does Philips Lifeline offer a free trial period?
No, Philips Lifeline does not offer a free trial period.
Are Philips Lifeline medical alert systems waterproof?
Some parts are. You can keep the Philips Lifeline pendant on while you’re showering or bathing.
How much does Philips Lifeline cost?
Philips Lifeline prices start at $29.95 per month, but keep in mind that Philips Lifeline medical alert systems have a one-time activation fee or device charge too.

Do we recommend Philips Lifeline?

Yes. Philips Lifeline’s medical alert products help users and those who care for them. These devices provide the security of an immediate connection to trained professionals that can help coordinate medical aid or other assistance. Philips Lifeline also has a network of support available to caregivers and family members. If you or your loved one could benefit from a medical alert system, consider Philips Lifeline.

Philips Lifeline Reviews

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3 featured reviews
How do I know I can trust these reviews about Philips Lifeline?
How do I know I can trust these reviews about Philips Lifeline?
  • 3,055,059 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 12, 2020

Philips Lifeline has been pretty good. My kids said that I gotta get some help in here if something would wrong. I like Philips Lifeline because if I have to have a service, I can use the life alert system. I've been on this device for a long time and I have had everything replaced, the button and everything, two years ago. They sent me a new one and I had sent the old one back in.

I take it off before I wash my hair and don't get it wet. Of course, I keep it on when I'm in the tub or in the bed. But sometimes it's hard to get them to go up and down like it's supposed to, and I keep working with it. I just have to struggle a bit on getting it to go like I want it to go. Sometimes it's hard to get them to go the right direction when pulling all the things. When I was pulling on that, the end of it slipped out of where it was attached together. I think the cord probably wouldn't be hurt to be replaced. But I was able to get it back in there. It's holding up and working okay right now.

Going back some time ago, I didn't know that the device was that sensitive and I did something that made it go off. It was about bedtime and it went off in one of the spare rooms and I was in the living room. Then all I heard was a man's voice in another part of the house. It was really scary. When I got to the door, I screamed out and asked what he wanted. Then he asked if I was okay and that they had recorded that something had happened. I then told him that I was fine. All at once, it came back to my mind that it was the life alert system. And I thought I scared him as bad as he did me but we got that straightened out. So I know that if I fall and can't answer, the device detects that.

One time the device went off when I took it off my head. Instead of just laying it down on the bed, I kinda dropped it harder and I heard the machine go off. Then the rep told me that it would do that. So, I watch it every time I take it off to be careful with it. But the only problem I've really had with the device is that it's so sensitive that it goes off when I bend over. Evidently, I must bend over or something.

Philips Lifeline response

Geneva, thank you for taking the time to share this review with us about your Philips Lifeline Experience. We are glad you wear your button, and thank you for using the service as long as you have.Please never hesitate to reach out to our Customer Service Department at 1-800-635-6156 for any questions. Please take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2020

    My husband passed away and so I am a senior citizen over 80 with 12 great-grandchildren as of yesterday. Our son had passed away a few years ago and we knew a wonderful grief counselor. I knew that after 63 years of marriage, I would need that when my husband passed away. So, she suggested to my daughter, who is a new grandma, that I get one of the necklaces. I told my daughter I would think about it when she talked with me and the grief counselor talked to me about it. Then my son said that I need one of the necklaces and that his mother-in-law had one. What he didn't know is that his mother-in-law quit wearing it but that's alright. Then I went to my rheumatologist on a regular routine visit, and after he finished, he sat down and said he needed to have a talk with me. He said I need to have one of those alerts in case I fall since I’m alone in my house. I looked at him and I said that he was the fourth person. I would get one.

    The grief counselor's father had worn a medical device for years and he lived with her. It was Philips Lifeline and they were so happy with it. It had worked so well for them. She had one of the brochures and gave it to me. So, when I came home that day, I called them. I hit the button once time when I didn't need to. I didn’t know why it had been pushed. I had been away and when I got home, I put it on before I even got out of the vehicle I was in. I walked in the door and I was amazed because they called me and asked if I was alright. So, I have been very happy with it. I have already recommended it to a close friend who just lost her husband.

    Philips Lifeline response

    We are so sorry for the loss of your husband, and son Ann, we want to thank you so much for sharing your thoughts with us about your Philips Lifeline Experience. Congratulations on your newest great grandchild, it sounds like you have an amazing family! We are glad to hear you are so happy with your service, and thank you for recommending us as well, we really appreciate that. Our best to you, and all of your family. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 19, 2020

    A long while ago, I had a hip replaced and the doctor told me that I was gonna have to go into a nursing home and be taken care of for at least a week. By the time that we got done checking my hip, the lady that was taking my money for staying there asked who was gonna help me out when I got home. I didn't know. She said she knew of people that did it. She also told me about the Philips device that you could put around the neck or wherever you wanna put it. If I couldn't get somebody to be there all the time, having Philips would be better. She helped me call and we set the whole thing up.

    My medical alert device is wonderful. I don't even know that I'm wearing it until I'd fall down and they'd holler to somebody. They're the greatest thing. In fact, I've got a brother that's three years younger than me and I told him to get one, which he did. He wore it until he went into a facility that is kinda like a nursing home. Philips does a very good job and I wouldn't wanna live without it. When I had to use it, their rep would talk to me constantly that somebody would be with me right away and it was not far at all.

    When the device was brought in, I had a nurse that was here at that time and she checked on that. They hooked it up and they went out to my mailbox, which is quite a distance away because I've got a cement driveway all the way to the road. She wanted to know if it could be heard out there, which it could. She wanted to show me but I didn't have any fear at all that I would need it. I have no problems with it at all.

    I had a birthday yesterday and I'm 93 years old. I was in the bathroom and getting ready for the night. I took my clothes off and put them in the clothes basket. I came and sat down to watch television and my unit came on. I wondered what was wrong. I talked to the Philips rep right away and she said it didn't sound right and that there was something wrong there. I had to check it. I had to go back in the bathroom and get the clothes out of the basket. And there was my unit. When I took my cap off, it came with it and I didn't even know it. I never would have known it. I told the rep that everything looked good out here and that I was not worried.

    I sat back down again and she came on again. She said there was something that was not right and that we'd have to look into that. I went back in the bathroom and I carefully did it this time. I checked it and it was there. Those little guys kind of slide into the armhole of the clothes that you take off. I am very careful about doing that now.

    Philips Lifeline response

    Hello Margaret,

    Thank you so much for your review and sharing your experience. We're honored that you chose our team to assist during your recovery. We hope you're doing well and are on the mend. All the best, and take care.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 26, 2020

    When I pushed the button, Philips did send out the medical team. They were here right away but they had a problem getting in the house because I’m here by myself and I keep my doors locked. I have a code to open my garage door on the outside and I had to keep yelling the code to the guy so they could come in. Although I had the gentlest fall in my kitchen, when they took me to the hospital, both of my legs were broken. So I was in a nursing home for a couple of months because I couldn’t go to the bathroom or stand up. But since then, everything has been fine.

    The device is very uncomfortable to wear though. When I have it around my neck and I’m walking with the walker, I get it hooked on the end of the handle or it bobs up and down and hits me then I’m afraid it’s gonna hit something and push the button. So if I'm in the house, I have it hooked over the handle of my walker. If I decide to take two steps down into the garage, where I have another walker, then I put my Lifeline around my neck to make sure I have it with me.

    The other thing I couldn’t understand is that one time, they came around 6 o’clock in the morning. I heard them banging at my door and I thought the man in the next lot was having a problem going to work and he was banging on his car or something. They asked if I pushed the button and I told them I had no idea how or why they were here because I was sleeping and the thing was hanging off of my chair. It was not in use. If I needed it while I was in bed, I would have to sit up, just reach over on to my chair and punch it.

    All in all, I’m very satisfied with the service. It’s good and I like it except it’s expensive. It should be a few pennies cheaper or have more services added. With a lot of the devices, you can take them out when you’re going for a walk in the park and you get so many more things. I haven’t gotten to all the nitty-gritty on the prices but I do see them advertised cheaper. Every time I tell my daughter I’m going to change, she would say that Philips did come to the house when I needed them and that's the end of the conversation. But I’m 88 years old and I’m on fixed income. I have to watch every penny.

    Philips Lifeline response

    Thank you for sharing your thoughts with us about the Philips Lifeline Experience Dolores. We hope you are feeling better after your terrible fall, and we are glad you are satisfied with your service. Please never hesitate to reach out to our Customer Service department for any questions or concerns at 1-800-635-6156. As far as the button being to long, have you tried adjusting the length to make it shorter? Please be well, and take care.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 13, 2020

    Lifeline's service has been perfect. I'm the one who’s supposed to be calling them and getting some sort of update which I haven't done. I've been sort of lax in that department but they have reached out. But I'm trying to think if this is the right thing for me to be using. I might be a little young for the thing I have. I'm a fairly active human being and to keep this thing around my neck is like an Albatross. I got this bulky thing because it checks when you fall and then you can’t do anything. If I'm wearing a heavy coat, I would never be able to find it underneath all my layers. So I'm thinking I need the version where I have to press a button whether I'm unconscious or not. But the problem is if I'm unconscious, I won’t be able to press a button.

    I also do yoga and play tennis, and I'm always having this thing go off. It comes flying down my neck because it’s heavy and Lifeline would think that’s a fall. So they’d call and the response time isn’t as fast as I would like but I don’t have anything to compare it to. It feels like ten seconds before I even get a thing that says, “Your call is in process.” Then there’s another wait and then somebody is on the other line. I remember my mother’s being more immediate. But she had the landline in-the-house version. I would rather have this though because I'm an out and about kind of person. I need this so I like it too.

    I had the device for my mother many years ago and they are local. Philips Lifeline is local as well and that’s what I like, not that that matters too much. So those were the two and they were rated up in the top 10. So I figured why not. I also do a Lifeline screening as frequently as they can offer them so I felt an affinity toward Lifeline. I just may have the wrong version so that’s what I need to find out. I'm also trying to find a Fitbit so I wanna see if I can do a combo. I just wanna count my steps per day. I noticed that one company sells a two-in-one. seemed like a good combo for folks to do both.

    Philips Lifeline response

    Barbara, thank you so much for taking the time to share your thoughts with us about your experience with Philips Lifeline. Please never hesitate to reach out to our Customer Service department at 1-800-635-6156 for any concerns or questions you have. We are glad to hear your service has been perfect. Please be well, and take care.

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    Resolution In ProgressRated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: April 3, 2021

    I've had the machine for many years. It's very good. When I lost control of my left side leg, therefore I could not stand, I had to hit the button. Philips Lifeline then sent out the fire, police, and emergency departments, so they came out quick. Also, Philips Lifeline was good about sending me the updated button. They had to come out once and give me another machine. But sometimes my lifeline machine works, sometimes it doesn't. I've been having a lot of internet problems. My phone is through the internet, therefore, it doesn't work. Also, they used to call and check me. They don't call and check on me since the COVID. One time, I was having a problem with them. My machine wasn't working. They told me they didn't get paid but they were. They didn’t seem to care. I had to contact them back. It took a while before they finally put my service back on.

    Philips Lifeline response

    Sharon, Thank you for taking the time to provide this valuable feedback to us. We are so glad that you used your button when you needed it. Please feel free to test your button once a month, you do not have to wait for a reminder call from us. Please never hesitate to reach out to us at 1-800-368-2925 with any concerns and questions you have. Please be well, and take care.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 1, 2021

    This is a wonderful system. Got it thru my United Healthcare Dual Complete Plan, which I greatly appreciated. This system works great, and is right there to answer you very quickly. My system can only work in my house though. Wish that I could take it with me so that I could have extra security. Thanks.

    Philips Lifeline response

    Barbara, Thank you for taking the time to provide your valuable feedback with us and glad to hear you are happy with our service. Feel free to call our customer service department at 1-800-635-6156. We can discuss your account with you to see if there are any other options available to you. Please be well, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 31, 2021

    Most of the reps are very helpful. They give me a wristband when I need one. They’re also good about knowing when to change the battery and the home unit. When I cracked a bone in my leg, I had to use my Philips Lifeline before I went to the hospital and they provided me with some help and assistance. I'm highly satisfied.

    Philips Lifeline response

    Terry, Thank you for taking the time to provide your valuable feedback with us. We are sorry to hear about your leg, but glad to hear we could be there when you needed us. Please be well, and take care.

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    Rated with 4 stars
    Verified Reviewer
    Original review: March 31, 2021

    I really feel like I don't need it. I don't use it that much and it's a waste of time for me. I have been really sick. I have a feeding tube. It was really helpful but now it's no longer needed because I am improving. Thank you very much.

    Philips Lifeline response

    Stephen, Thank you for taking the time to provide your valuable feedback with us. We are happy to hear that you are improving. If you wish to cancel service please call our customer service department at 1-800-635-6156 and we can assist you further. Please be well, and take care.

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    Resolution In ProgressRated with 3 stars
    Verified Reviewer
    Original review: March 30, 2021

    Took a long time to get the lifeline that worked with a mobile phone and they tried to talk me into one that used a landline, the equipment has problems sometimes when charging or goes off when I haven't pressed the button. I have told the representatives these issues and they just reset the unit and give me no information if I need a new unit or how to get one. The problem is not severe but can be aggravating to them and me, and it takes a few minutes for them to respond but they are professional.

    Philips Lifeline response

    Lisa, Thank you for taking the time to provide your valuable feedback with us. We are sorry for the frustration you have experienced in trying to reach us and not getting the answers that are needed. Please call our customer service department directly at 1-800-635-6156. Please request to speak to a supervisor so they can address all of your concerns. If any replacement is needed we are happy to get this taken care of as well. Please be well, and take care.

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    Philips Lifeline Company Information

    Social media:
    Company Name:
    Philips Lifeline
    Company Type:
    Ticker Symbol:
    Year Founded:
    Formerly Named:
    Lifeline Systems
    111 Lawrence Street
    Postal Code:
    United States