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Philips Lifeline

Philips Lifeline
Overall Satisfaction Rating 4.60/5
  • 5 stars
    346
  • 4 stars
    74
  • 3 stars
    24
  • 2 stars
    5
  • 1 stars
    13
Based on 462 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Philips Lifeline was the first to provide a personal alert service in North America and has remained the leading medical alert service in the U.S. At the press of a button, we enable fast, dependable, around-the-clock access to a Trained Care Specialist based in North America, who can respond quickly and dispatch the help you need. Our AutoAlert fall detection technology, available with both our in-home and mobile systems, features smart sensors that can identify most falls and quickly notify a Trained Care Specialist – even if you are unable to press the help button. Since 1974, more than 7.5 million people have counted on Philips Lifeline medical alert systems – and more than 200,000 healthcare professionals have recommended them.

Philips Lifeline Video
Philips Lifeline Gallery (6)
iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
 World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009
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BOTTOM LINE

Philips Lifeline offers products, services and caregiver resources to help people stay independent inside and outside their homes. Systems are competitively priced, and many include extra benefits like innovative location sensors.

PROS

  • Fast response times
  • No long-term contract
  • Easy installation
  • Multilingual operators

CONS

  • Not UL certified
  • Activation fees

Top Philips Lifeline Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

I live alone and my son thought that it would be a good idea for me to have the Philips Lifeline if I have an emergency. Wearing the device is very comfortable. I haven't had to use it, but it's wonderful that I have the device if I do need it...

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Rated with 5 stars
Verified Reviewer Verified Buyer

Philips Lifeline gives me peace and security to know that all I have to do is push this little button and I would have help... It just hangs around my neck and I just go about my daily routine… I would highly recommend them.

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What is Philips Lifeline?

Philips Lifeline offers medical alert systems that can be used inside or away from home. Philips Lifeline medical alert devices are waterproof and come with 24/7 multilingual emergency response services — with optional features like GPS, fall detection and cellular monitoring. Philips Lifeline costs more than some competitors, but they also offer additional features like automatic system tests to ensure all devices are functioning.

Philips Lifeline HomeSafe medical alert devices

Whether you’re indoors or outside, Philips Lifeline can get help 24/7 through two-way communication. The stationary or mobile alert system will detect falls and answer any call for help with calm reassurance while dispatching medical help and notify caregivers. Philips Lifeline systems utilize technology such as A-GPS, WiFi, audio beacons and location breadcrumbs.

Philips Lifeline HomeSafe Standard
  • Landline or cellular connection
  • $29.95 per month
  • One-time $50 activation fee

The HomeSafe Standard is an at-home device that can be used with landline or mobile phone service. The Philips Lifeline wristband or wearable pendant connects to the stationary box and instantly lets an emergency operator know that you need help.

Philips Lifeline HomeSafe with AutoAlert
  • Landline or cellular connection
  • $44.95 per month
  • One-time $50 activation fee

The Philips Lifeline HomeSafe with AutoAlert system comes with all of the features and benefits of the Standard model but also includes AutoAlert, a sensitive and advanced fall detection technology.

Philips Lifeline GoSafe
  • Landline or cellular connection
  • $54.95 per month
  • One-time $149 device fee

Philips Lifeline GoSafe is a wearable medical alert device that’s ideal for active adults who are frequently away from home. It includes GPS technology to identify your location and AutoAlert, a fall detection technology that’s reliable and consistent.

Philips Lifeline GoSafe 2
  • Landline or cellular connection
  • $49.95 per month
  • One-time $199.95 device fee

Philips Lifeline GoSafe2 is a smaller, lighter and simpler mobile alert system that operates with advanced location technology, two-way voice communication when help is needed, and fall detection technology.

About Philips Lifeline monitoring center

Response centers are located throughout the U.S. and Canada. The company is staffed with 200 emergency operators who answer up to 18,000 calls per year. Operators are well-trained and receive hours of instruction and personal coaching. Responders are English and Spanish speaking, but can also access interpreters who speak 140 languages. Most response times are 12 seconds or less, and they're available 24 hours a day, seven days a week. Backup systems are in place to help callers stay connected even during power outages, cellular disruptions and natural disasters.

Philips Lifeline caregiver tools

Philips Lifeline support is available to caregivers who want to know that the people they care about can always be reached during distress. Philips Lifeline offers caregivers several resources, like advice for introducing an emergency medical alert system into a loved one’s life. It also gives practical tips for caregivers like managing stress and self-care. 

The benefits of Philips Lifeline online learning center are numerous and help you realize one of the most critical lessons — realizing you’re not alone in worrying about your loved one’s health. You’ll find access to helpful tools and information that can assist you with time and stress management and help you understand the technology available for medical alerts. You can discuss costs, monitoring and safety at home. You can also talk to people who may be able to advise you on the best products and services for your family’s unique situation.

Additional Philips Lifeline services

Philips Lifeline offers additional services that complement their in-home and on-the-go medical alert systems. 

  • Medication dispensing:  Philips LIfeline Medication Dispensing Service can help you manage complex or multiple medications. Flexible dispensing alerts remind you when it’s time to take a pill or recharge batteries. The cost is $59.95 per month.
  • Automatic weekly test: Included in your equipment order and service plan is automatic weekly testing. Philips Lifeline sends out weekly testing signals to monitor and ensure the system is functioning as it should. Philips Lifeline battery replacement service is available if needed.
  • Wireless cellular option: You don’t need a landline to access the emergency alert services provided. The wireless cellular option is through AT&T and provides reliable, fast connectivity.
  • Automatic fall detection: AutoAlert is the automatic fall detection created by Philips Lifeline. It will detect that you’ve fallen and need help, even if you cannot reach your help button. It can be added to several of the service plans for an additional fee.
  • Location technologies: The available location technologies go beyond basic GPS. The mobile products include six different location technologies, and the service is included in the standard price. Using advanced methods like WiFi, A-GPS, location breadcrumbs and an audio beacon, your call for help will immediately identify where you are.

Philips Lifeline Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 29, 2020

It's wonderful having my Philips Lifeline device. Last year in January, I fell in the bathroom, and my manager said, “Helen, you need to get one of those necklaces.” I had a pot of soup on the stove and I used to put it on simmer, but because I'm diabetic and it was already like 2:30 in the afternoon, I was so hungry, and so I put it in high. I had the bowl right there, and I thought, “I'll just stand here and when it starts boiling, I'll pour it in the bowl.” All of a sudden, I had to go to the bathroom quickly. I went to the bathroom and I forgot the soup was on high. When I got up to pull my pants up, I didn’t know that my left leg had gotten completely numb and I fell on the floor, and I couldn’t get up, and our apartment was filled up with smoke. It took me about an hour to get out of the bathroom and get to the phone. I was laying on my side with my pants on to my ankle because I couldn’t pull them up. I got to the phone and called 911.

It was scary. I was laying on the floor. I kept telling 911. Then they told me, “Your smoke alarm went off. Is there a fire?” I'm on the floor in the living room, and I looked between the table and the counter, so I said, “No, there's no fire, but the apartment is full of smoke." They kept telling me, “Don’t move. Don’t move. Stay there.” I was so afraid it was gonna catch fire.

I’ve had to use my button a couple of times. I had two seizure convulsions and I pressed the button. Their response time is very good. Last year in September, I was in the shower and I thought there was someone talking and leaving me a message on my phone because I didn’t hear it beep. I was in the shower and I continued showering. When I got out of the shower and I was drying off, somebody started knocking on my door. We were having a Luau and I thought it was a friend coming to see if I’m ready to go to the luau. They were fast. From the time I've heard a female’s voice that I thought was leaving a message on my phone in the living room, and the knocking got louder. I was around the corner, and I saw a firefighter coming to my patio.

I went to the glass door, he jumped in and he pulled the screen open, but the glass door was locked. I went over there right away and I opened the door, and he asked if I was okay. I live in Escondido. He said, “There’s a fire in Escondido, in the hills, a bush fire.” And so, they took the call. He said, “That’s my captain at your door, knocking on your door. You must have pressed a button on your necklace.” So, I told him it automatically just sets off. I was in such a hurry when I reached on really fast to wash my legs in the shower. I didn’t fall.

My device works good. I have other friends that live here that have necklaces with someone else and they pay a lot less, and three of them fell down and one laid on the floor for three days, and one for almost a day. Their devices were supposed to detect the fall, and they didn’t work. As for me, I'd rather pay more. My manager was telling me I need one that works when I’m away from home. I was in the recreation room recently and my Philips doesn’t work all the way over there. It’s still in the building, but it’s way up at the front and I live more than halfway towards the back of this huge building, and I was choking. I went to take my meds and I took a capsule and an iron pill both at the same time. They both stuck and it wouldn’t come up, and they couldn't go down. But I knew I was getting some oxygen because I was coughing.

It was only little Carmen in there with me and she didn’t know what to do. She went to the kitchen and she got me a cup of water. I was coughing so hard. It was horrible because it lasted for quite a while. I had taken two CPR classes years ago in Poway at the fire station, and I remember they said once you start coughing, you're getting some oxygen. So, you're not gonna die from lack of oxygen, but it was scary. I did call the fire headquarters afterwards.

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Philips Lifeline response

Helen, thank you so much for for sharing your story with us about your Philips Lifeline Experience. We are glad that you wear your button, and have used the button when you needed it. We hope that you are doing alright from all you have been through. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 10, 2020

    My doctor suggested that they do something because my ability to walk unaided is practically nil. I use a four-wheel walker in most cases and at home, I have so much wall space or counters that I can usually save myself but a couple of times, I didn't. I got the Philips Lifeline and I have used it twice. One time, I fell and my son picked me up. They called me and asked me if I was all right to which I said I was.

    One time, we had gone out to a doctor's appointment I had then we went to the Rite Aid store to try and get some things that we wanted. I spent longer than I was likely to be able to function because when I got home, I fell in such a position that my son couldn't pick me up. I pressed the button and they came and picked me up. It took two people to pick me up then because my son couldn't do it. The next time that I fell wasn't too long ago. I was home alone because my son goes to wound care two to three days a week. I don't know why I let myself fall because usually, I hang on to things when I have to get things that are taller. But I have osteoporosis and I've lost 5 inches of height, so that makes me shorter. The things that I used to be able to do easily, I find more difficult now.

    Lifeline was to help me in case I had falls that I couldn't get up from. When my son is here, he picks me up. But I try hard not to fall. But I did two times. That one time I fell and my son was out having his medical treatments, it happened as I was trying to put something away standing on tiptoe. Because I have shrunk so much, it's sometimes hard for me to put things away because I can no longer climb. I used to climb a little stepladder. When this fall happened, I was careless about hanging onto something. I do have that thing in the door where you can get in when I'm locked in if we don't lock the screen. I don't lock the screen except at night when we go to bed. The people who came used the code and they picked me up.

    On both times that they came out, there were two fire trucks with about three or four men. It took two people to get me up and that was one thing I'm glad about that there's more than one person there. The first time that they picked me up, they put me in a wheelchair. I have one which I used for a while after being hospitalized. I use a four-wheel walker now though. The second time they picked me up, they put me in the walker. It has a seat and so it's handy for me when I go out somewhere and I get too tired to stand up, but I can sit down.

    I am 94 years old and that's probably one reason that I have these problems. I've lived longer than anybody in my family had so far. I think I'm not doing well with health problems because I have a lot of them, but at least I'm alive and I get around when I can. But somebody has to take me somewhere. I quit driving when I was 83 because I have glaucoma and it's not very good. I stay home most of the time when somebody doesn't take me somewhere.

    The only problem I have with Philips Lifeline is it doesn't help me away from home. I never go out anywhere without somebody so I can get help. But there are lifeline buttons, I gather, that you can use anywhere. But I don't go out much and so it's really that important for me. I have a ramp to get into the car with my walker. I can get into my car as a passenger. Other than that, my experience with Philips has been positive. I'm glad I have it because I can press it, although if I were unconscious, I couldn't do that. One time when I fell, I didn't even call them. They called us. But these last two times, they haven't called me so I press the button.

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    Philips Lifeline response

    Loraine, thank you so much for taking the time to share your story with us about your Philips Lifeline Experience. We are sorry for all that you are dealing with. We are glad that you wear your button and have used it when you needed it. Please do not hesitate to reach out to our Customer Service Department at 1-800-635-6156 for any questions. Our best to you and your son. Please be well, safe, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 7, 2020

    My wife had a fall and went to the hospital and they sent her over to hospice. She came out of hospice after three weeks. She came home and she’s been under hospice care. Occasionally, she would lose her balance and fall. When she falls, she pushes her Philips Lifeline button, and the local fire and rescue group will come right out and pick her up. So far, she has not had a really bad injury from falling. She has used it probably about half a dozen times over the years. Not only had my wife used it, but I have a wrap in my legs, and when I’m on the floor, I can’t get up, so I use it occasionally. I’ve used it about as much as she has, so both of us have been using it. It works for both of us.

    Philips is pretty much on the ball. I noticed that sometimes I will lose the connection with my telephone, and they always tell me. I don’t know it until I hear them beeping at me. I’d like to be able to use something that’s similar to Wi-Fi, where regardless of where I’m at, I could call from my little necklace. With what it is now, I have to go to a telephone because I can’t talk directly from my button. I just have to push the button when I need help and then they’ll come, but I can’t talk. Sometimes I’m not close enough to the home base in order to talk to them and then I have to wait and take a telephone call. So, maybe there's something there they could look at. With today’s Wi-Fi, which we have and everybody has, I think they could do that very simply. The only thing is it costs me about $56 a month. We’re 93 years old, and that's a lot of money for us. A discount or a lower price would be good.

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    Philips Lifeline response

    Thank you so much for sharing your thoughts with us about the Philips Lifeline Experience for both you and your wife James. We are glad to hear you have used the service when you both need it. Please never hesitate to reach out to our Customer Service Department at 1-800-635-6156 for any questions or concerns you have. Our best to you, and your Wife. Please be well, and take care!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    I have the mobile Philips Lifeline and it’s around my neck. I feel better when I go out because I have it. I live in an apartment now so I use the mobile, but I’d like a wrist one in a way because I keep hitting the device all the time when I’m doing something. My right hand and arm are deformed so I would have to pin it and I also would have to get one that’s small enough.

    I used to have a device in the house and Philips Lifeline used to have a representative in Omaha who would come out. However, they don’t have any representative to come out and see me anymore. That’s what I don’t like about them now. Also, in the building where I work, they can’t get me all the time when something happens. I called 911 one time, and they said, “No, don’t call us. But we’ll tell them.” I should carry their number with me all the time, but I don’t. So, they would call me if they can’t get a hold of me. If the Lifeline goes off and then nobody responds to it, then they think that I’m at home when I’m not. They do protect and call me back. But when I'm out of range, I gotta be careful what I do with the device. Because there are many times that I’ve bumped it, and they’ve called me back to see if I’m okay. And I said, “Yeah, I’m okay, but I just bumped it.” So, they reset it.

    Now, another thing I have with Lifeline is that it’s on a rope, and the rope breaks. I’ve had to change 2 or 3 of them so far. The last time the rope broke, I had to send it to them to prove that it was broken. I had to go to FedEx and take a box. They sent me a box, and then I put the old one in there. When they saw it, they said, “Oh, okay.” They sent me another rope back but they charged me for the shipping, and I can only afford so much a month. If they could just take the rope away so that it would not get wet when I take a shower and then it wouldn't fall apart. I hope they could figure out a way that it wouldn’t break.

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    Philips Lifeline response

    Thank you very much for taking the time to share your feedback with us about your Philips Lifeline Experience Linda. Please never hesitate to reach out to our Customer Service Department at 1-800-635-6156 for any questions or concerns you have. Please take care!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 6, 2019

    Philips Lifeline was pretty good in the beginning but then the last year, their equipment was failing. I can’t even tell how many buttons they’ve had to ship me and I no longer get a button because I have the one around my neck for fall purposes. I haven’t even had some of them a month and there has been trouble with them. Sometimes, I would have them a month and the reps from Philips would contact me and say it was showing low battery and something was defective, and they’re gonna send me another one. I’m waiting for one to come now. They told me they were replacing the one they just replaced and so, I’ve had a lot of mechanical issues with them. They gotta get on top of this thing.

    Something happened with one of the buttons and I was having so much trouble with it. It was on the table and they would call me and ask if I was okay. I would tell them that I didn’t touch the button and nothing happened. Something was going on and I had a problem with it. It wouldn’t even be five minutes later and they would get me again saying they got another report of a fall. When I was telling them that it’s lying on the tale, nobody has touched it and no one was near it, I also told them that they needed to overnight me a button. They said no and that they would have to get a hold of someone. I told them that I couldn’t have them call and then have an ambulance show up. So, I had to shut the service down. For two or three days, I didn’t have it.

    It happened four times at the most in the last year where I’ve had to shut the system right off and that’s not okay. I expressed to them that I didn’t like paying for a service and not getting it. I don’t even care if it’s 24 hours. I’m paying for it, I expect it. Also, when you have an issue and something goes down, you’ll have to call customer service. They only open on certain hours and not on weekends. I’ve had a couple of situations where I’ve called them and told them I have something going on and to make a note. They told me I needed to call customer. When you’re in a phone center, you need to know what’s going on and who the people are but the phone center does not wanna deal with it.

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    Philips Lifeline response

    Bruce, thank you so much for taking the time share your thoughts with us about your Philips Lifeline service. We are sorry for the frustration you have been feeling. Please never hesitate to reach out to our Customer Service Department for anything. Please be well, safe, and take care.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: March 15, 2020

    My Philips Lifeline medical alert device is good. My son bought this for me. We feel safer. I have arthritis and I don't walk very well, and I fall a lot. When I fell, I pushed the button and they came. Their response time was a matter of minutes. There's more security since having my device. I can’t sleep with it very well though. I have it around my neck, and I take it off for the night when I sleep. It’s right by my bed. I’m very satisfied with Philips. I live by myself and I have good neighbors, so it’s good. But I feel good having it.

    Philips Lifeline response

    Hello Fran,

    Thank you for the review and allowing Philips Lifeline to provide the peace of mind you need. All the best Fran, and take care!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2020

    My brother got Philips Lifeline for me and I've been wearing it ever since. I had gone into a hospital for something and he thought that I needed it. The team has been very good. Every once in a while, my battery wears out and I have to mail it back and they bring it right back to me.

    Philips Lifeline response

    Hello Beverly,

    Thank you for your review. I'm glad the service is working for your and your brother. Our team is always happy to hear it! All the best Beverly!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2020

    I fall quite a bit. If my husband’s not here, if I’m in a predicament and I can’t get up, I need some help. So, I got a medical alert device and I thank the Lord I haven’t used it. But it’s good to know that I have it if I need it. The device works great and when I accidentally pushed the button, the reps from Philips Lifeline who I talked to as well as the ones who came out were nice.

    Philips Lifeline response

    Hello Emily,

    Than you for your review and the kind words about our team. We certainly hope you never have to use it, just know that we will be there if you ever have to. All the best Emily, and take care.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2020

    I’ve had my Philips Lifeline three years now. I have had times I’ve had to call them, or they’ve called me to check on me and they’ve always been there for me. I’ve thought about changing though, but I don’t know who else I would go to. But they have been good for me and my family ‘cause they’ll call and check on me if they can’t get in touch with me. I’m very satisfied.

    Philips Lifeline response

    Hello Judy,

    Thank you so much for your review. If there's anything you'd like to see improved or addressed, please don't hesitate to let our team know by calling 800-635-6156. All the best Judy, and take care!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 13, 2020

    My mom used to fall a lot and so we got Philips Lifeline. It's a good system and she feels much safer with it. One time she accidentally OD’d. I should have called 911 but I was freaking out that I pressed the button. They were really good at getting somebody out here and keeping me calm on the line.

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    Philips Lifeline FAQ

    How does Philips Lifeline work?
    All of the Philips Lifeline systems are compatible with either landline or cellular phone service. Installation instructions are provided, and toll-free customer support is available if you have trouble getting started. Once it’s working, you’ll be able to press your help button or rely on the fall detection technology to alert the emergency operators at the call center. Operators will keep you calm and talk you through the situation while they dispatch medical help and contact your trusted family members or caregivers
    How does Philips Lifeline fall detection work?
    If you fall at your home or while you’re out, you might not be able to reach or press your help button. With Philips Lifeline fall detection, you’ll still have access to emergency response. Fall detection is an addition available to many of the products and services available. The system differentiates between actual falls and false alarms using accelerometers, barometric sensors and innovative algorithms. The AutoAlert technology immediately connects to the response center, even if you’re unconscious or unable to ask for help. It’s one of the most reliable fall detection technologies with 95 percent accuracy. 
    Does Medicare cover Philips Lifeline?
    No, Medicare does not cover Philips Lifeline medical alert systems.
    What is Philips Lifeline’s average response time?
    Philips Lifeline average response time is 12 seconds.
    Do I have to sign a contract to get a Philips Lifeline medical alert system?
    No, a contract is not necessary to receive products and services from Philips Lifeline.
    What is Philips Lifeline’s return policy?
    You can return your products within 30 days for a full refund provided they are in good condition. If you have activated your product or you don’t have the original packaging, there will be a $75 restocking fee.
    What is Philips Lifeline’s cancellation policy?
    If you want to cancel your order, contact Philips Lifeline customer service. There may be a $50 cancellation fee assessed.
    Does it cost extra to add my spouse to Philips Lifeline monitoring service?
    Yes, you must purchase an additional pendant or wristband for your spouse, but there is no additional monthly charge.
    Where are Philips Lifeline monitoring centers located?
    Philips Lifeline monitoring response centers are located throughout the U.S. and Canada.
    Do Philips Lifeline emergency response services require a landline?
    No. Philips Lifelines have cellular options that do not require a landline.
    Does Philips Lifeline offer a warranty on medical alert devices?
    Yes, a warranty for your Philips Lifeline medical device is guaranteed for one year from the date of installation.
    Does Philips Lifeline offer a free trial period?
    No, Philips Lifeline does not offer a free trial period.
    Are Philips Lifeline medical alert systems waterproof?
    Yes, you can keep the Philips Lifeline pendant on while you’re showering or bathing.
    How much does Philips Lifeline cost?
    Philips Lifeline prices start at $29.95 per month. Keep in mind, Philips Lifeline medical alert systems have a one-time activation fee or device charge, plus a monthly subscription fee.

    Do we recommend Philips Lifeline?

    Yes. Philips Lifeline medical alert products are designed to help active adults, as well as the people who love and care for them. Philips LIfeline medical alerts provide aging adults with the security of having an immediate and simple way to communicate if medical help or other assistance is needed. There’s also a network of support available to caregivers and family members. 

    Philips Lifeline Company Information

    Social media:
    Company Name:
    Philips Lifeline
    Company Type:
    Public
    Ticker Symbol:
    PHG
    Year Founded:
    1974
    Formerly Named:
    Lifeline Systems
    Address:
    111 Lawrence Street
    City:
    Framingham
    State/Province:
    MA
    Postal Code:
    01702
    Country:
    United States
    Phone:
    855-276-7761
    Website:
    www.lifeline.philips.com

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